Resident Services Brochure

Page 1


SANTA

LUCIA PRESERVE

RESIDENT SERVICES

© Joe Fletcher

How Might We Help?

Put simply, we make life at The Preserve that much simpler.

At Resident Services, our exclusive purpose is to assist Preserve home and lot owners with the management and maintenance of their property.

Be it seasonal or situational, the Resident Services Team can develop a home maintenance plan to best meet the needs of your property.

We coordinate with our Maintenance Team and carefully vetted local vendors to ensure pricing at or below market rate.

When you find yourself away from home, rest easy with remotely managed home maintenance, such as interior inspections and security checks.

As our community grows, we regularly enhance and expand our available offerings and welcome feedback and suggestions.

No matter the needs of your property, Resident Services is prepared to help.

© Wayne Capili
© Marc Appleton

Annual Home Maintenance Plans

Following a consultation with Resident Services, our team will create a customized annual home maintenance plan (sample plan described at right), along with any regularly scheduled services to suit your needs. We coordinate services through Preserve teams or carefully vetted local vendors. All associated costs and fees are conveniently posted on your Preserve account.

Replace water filters

Home cleaning projects (e.g. closets, garages) January

Boiler servicing

Clean and change filter on range hoods February

Check/replace fire extinguishers March

Service ice makers, wine coolers, fridges

April

Dryer vent cleaning

Protective measures for nesting swallows

Clean carpets, drapery, and upholstery

May

Take outdoor furniture out of storage

Window cleaning

Pest control – yellow jacket and ant traps

Service water softener June

Power wash exterior hardscapes, furniture

Replace water filters July

Replace smoke detector batteries

Auto detailing for Monterey Car Week

Driveway and paving inspection August

September

HVAC maintenance

Remove yellow jacket traps

October

Chimney inspection and sweeping

Place outdoor furniture in storage

Gutter and drain cleaning

Backflow device testing

Boiler inspection and servicing

November

Generator inspection

Firewood delivery

December

Home checks following storm events

Christmas tree and wreath delivery

© Ken Linsteadt

A La Carte Preserve Services

Whether or not you opt for a customized annual home maintenance plan, Resident Services provides a wide range of offerings on an “as needed” basis to ensure your peace of mind. Examples include:

Preserve Team

Services

Whole house management

Battery recycling

Carpentry work

Changing light bulbs

Deliveries

Firewood delivery

Generator inspections

Hanging pictures

IT support

Linen care

Mechanic services

Minor electrical needs

Minor plumbing needs

Moving furniture

Pet care

Postal and shipping

Septic inspections

Lot Services

Erosion control

Fuel management/fire clearing

Lot mowing

Poison Oak spraying

Tree trimming

While You’re Away

Interior inspections

Mail forwarding

Post-departure closing of residence

Security checks

Storm checks

Vehicle checks

Vendor access

For Your Return

Pre-arrival residence preparations:

Unlock residence

Set out patio furniture

Check thermostats, furnace, water

heater, boiler, pool, spa, and fountains

Grocery shopping

Vetted Vendor Services

Resident Services maintains a carefully curated list of local vendors, representing over 30 different categories of services for a wide array of home maintenance needs. In order to ensure the utmost in privacy, confidentiality, safety, and accounting efficiency, each vendor is required to execute the following agreements and must provide a certificate of insurance before they may conduct work at The Preserve:

Confidentiality Policy & Agreement

Safe Practices & Procedures Agreement

Address Markers

Driving & Vehicle Safety Agreement

Independent Contractor Agreement

Maintenance offerings sourced through local vendors include:

Appliance Service/Repair

Car Wash Services

Carpet & Duct Cleaning

Driveway Maintenance

Dry Cleaning

Electrical

Emergency Preparedness

Fire Extinguisher Inspections

Fire Sprinkler System Inspections

Fireplace Cleaning/Service

Fountain Maintenance & Power

Washing

Garage & Specialty Door Services

Gate Maintenance Repair

Glass Repair & Other Services

Gutter Cleaning

Hardwood Floor Repair &

Maintenance

Housekeeping

HVAC & Radiant Service

IT Services

Land Clearing

Landscaping

Laundry

Locksmith

Lot Clearing

Metal Work

Painting

Pest Control

Plumbing & Boilers

Pools & Spa Services

Roofing

Septic Services

Tile & Grout

Transportation

Tree Service

Vacuum Services (central systems)

Window Blinds

Window Cleaning

Window Tinting

Contact Information

Back cover images: Allen Kennedy
Photography © Hart Howerton

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