Chapter minar e S n o i t a c Edu 19th Tuesday, July
Your Featured Speaker
Michael Neill
Mike is the President and founder of Michael Neill & Associates, Inc., and the author of two books, Creating and Maintaining a Credit Union Sales and Service Culture, and Coaching for Performance. Additionally Mike is one of the most sought after speakers in the Credit Union Movement.
Prior to starting MNA in 1998, Mike worked as a senior executive where he led the credit union to a number two ranking, in member product penetration and in the top twenty-five in "value to member." In addition to an undergraduate degree in Organizational Development, Mike is certified as a Servant Leader, through Gonzaga University, and as an Executive Coach, by the International Coaching Federation. Mike is closing in on the completion of an M.A. in Organizational Leadership at Gonzaga University.
nion Vystar Credit U g Blvd. 4949 Blandin L 32210 Jacksonville, F
“Taking Sales and Service to the Next Level” Session 1 (9:00 a.m. to 11:00 a.m.) Session 2 (2:00 p.m. to 4:00 p.m.) Fast, accurate and friendly service are the basic behaviors our members expect and merely avoid member dissatisfaction. The mission of a credit union is to improve the financial well-being of its members. Great service goes beyond the basics and is built on identifying our members needs and suggesting solutions that will improve their financial well-being. In this session you will learn:
• The important role we play in improving the financial well-being of our members.
Check enclosed in the amount of: Number of Reservations: (Session 1): Number of Reservations: (Session 2):
Cost per person: $35.00 Return Registration by July 8, 2011 Credit Union
Contact
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• How we decide to buy things. • How to identify members' needs. • How to recommend solutions that prevent us from being pushy. • How to effectively handle questions.
Register Today!
REGISTRATION FORM
• Why most are reluctant to offer solutions to members.
• How to get the member to take action.
For this and other chapter-related events, visit our Web site: www.mynechapter.org.
ANNUAL CREDIT UNION EDUCATION DAY
Who Should Attend: Tellers, MSRs, Loan Representatives, Branch Managers
Please make check payable to NEFL Chapter, LSCU and return with this panel to: Paul Numbers, Treasurer c/o State Employees Credit Union P.O. Box 2927 Jacksonville, Florida 32232-0056