Hear Us Annual Report 2016/17 by Tim Oldham

HEAR US

TH AL

R FOR CH THE AN E G G O T

IN MEN T A LH ING ND E TA

BETTER UNDE D RS AN

W O R KIN G

Croydonâ&#x20AC;&#x2122;s Mental Health Service User Group Annual Report 2016/17

HEAR US TRUSTEES ANNUAL REPORT - YEAR ENDED 31 MARCH 2017

HEAR US ANNUAL REPORT & FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2017 Charity Number 1135535 Company Number 06891337

This Hear Us Annual Report 2016/17 provides information required by the Statement of Recommended Practice (SORP) for charities. The report also provides a synopsis of the work of Hear Us. CONTENTS

Report of the Chair Coordinator’s Comment Members of the Board Welfare Benefits Surgeries Linkworking Project Reachout Challenge Service Users’ Open Forum A Big Thank You Hear Us Accounts Independent Examiner’s Report Statement of Financial Activities Membership - Together We Are Stronger Membership Form

Page

3 4-5 6-7 8-9 10 - 11 12 13 14 15 16 17 - 25 26 27

HEAR US ARE FUNDED BY THE FOLLOWING ORGANISATIONS

Working Together for Change and Better Understanding in Mental Health 2

HEAR US TRUSTEES ANNUAL REPORT - YEAR ENDED 31 MARCH 2017

Statement by Chair of the Trustees The Trustees of Hear Us all give their time voluntarily. Our main meeting is once a month with the Coordinator. We check that our work and expenditure follows our aims and objectives as a charity. We also meet every two months as a Sub-Committee to improve policy documents that need to be brought up-to-date, and other matters of concern Tim is our coordinator. He is responsible for the work of both staff and volunteers. In the Hear Us annual report he answers to members, the charity Commission and Companies House for our work and our annual accounts that he keeps up to date. He goes to external meetings on behalf of Hear Us along with other staff members. Jane is the Benefits Manager and works with David and Cheryalin. They provide both advice and help to members over benefit claims Barbra is the Linkworking Manager. This project involves Linkworkers who visit service users in all Mental Health facilities across Croydon; they talk to users and report back to Barbra. The outcomes are then raised with managers to improve the services on offer Barbra also heads up the Reachout Challenge Project with volunteers going out to public and private organisations to talk to staff about their personal experience of mental health. The aim is to eradicate stigma We have three project workers, Carmen, Andy and Al as well as Ariana who all work in the office. Hear Us work is also helped by volunteers Martine and Caz The first Tuesday of the month is when we have our Open Forum which takes place at the Croydon Voluntary Action Centre. Speakers deal with issues of concern to our members, as well as carers and members of the public who are welcome too. Thanks are due to all our workers and volunteers who make Hear Us such a great user group in Croydon for our members and others Ruth Govan Chair of the Trustees ďżź Working Together for Change and Better Understanding in Mental Health 3

HEAR US TRUSTEES ANNUAL REPORT - YEAR ENDED 31 MARCH 2017

Coordinators Comment This annual report provides a summary of our Hear Us’s activities during 2016/17. Hear Us are a group of current and ex-users of mental health services in the London Borough of Croydon. The group is very passionate about ensuring that the voices of people affected with mental health issues are heard by commissioners and providers and are responded to. At the heart of our project are a team of dedicated and motivated staff and volunteers, who help deliver much needed services that benefit Croydon’s vulnerable mental health communities; supporting positive wellbeing. We give Croydon’s mental health community a voice through our Linkworking Project, which has been running for 10 years this October; raising awareness about service user’s issues and opposing negative service culture while highlighting good practice in our mental health services. We are providing qualitative insight for staff with the aim that they provide us with empowering care that supports our recovery needs. We hold our monthly Mental Health Open Forum at the CVA (Croydon voluntary action), in West Croydon. The Forum is a space, dedicated to giving time to service users, so they are able to ask questions and be informed about service changes and developments. We invite guests from Croydon’s CCG and SLaM and other organisations that provide services to Croydon’s mental health community so that our community can feed into changes to our services. Our forum has been successful in attracting regular attendance of service users but also carers and staff from the voluntary sector. The forum is a great opportunity for service developers to share strategic service changes and to get our opinions and concerns about how changes may affect us. Welfare benefit reforms are increasing pressure and stress upon Croydon’s vulnerable community. Hear Us has a dedicated team led by Jane and supported by David and Cheryalin, that have supported hundreds of service users through changes to their benefits and also to access benefits that they are entitled to but were not claiming.

Working Together for Change and Better Understanding in Mental Health 4

HEAR US TRUSTEES ANNUAL REPORT - YEAR ENDED 31 MARCH 2017

The goals of our Reachout Challenge are to raise awareness of our aims and challenge mental health stigma and discrimination. Barbra has taken the lead, volunteering her time, to run several events with the Metropolitan Police helping in the training of Hostage & Crisis Negotiators. We have a highly motivated team of volunteers who engage in face-to-face conversations with these serving police. This project has continued to run without any direct funding but has received donations from the Met Police. Tim Oldham Coordinator

Hear Us are a

ďżź Working Together for Change and Better Understanding in Mental Health 5

HEAR US TRUSTEES ANNUAL REPORT - YEAR ENDED 31 MARCH 2017

The trustees present their report and the unaudited financial statements of the charity for the year ended 31 March 2017.

Reference and administrative details Registered charity name

Hear Us

Registered Charity number 1135535 Principal office Orchard House 15a Purley Road, South Croydon CR2 6EZ The Trustees Ruth Govan Peter Rogers David Ashton Katherine Walmsley Adrian Lucas Brian Taylor Company secretary

Mr P Rogers

Independent examiner Axis Accountants Ltd t/as Mitchell Rodrigues & Co Chartered certified accountants Suite 14, Zeal House, 8, Deer Park Road London SW19 3GY

Structure, governance and management Formation Hear Us has been running since 4th October 2001 as a not for profit organisation in Croydon and on 15th April 2010 the Management Committee registered Hear Us with the Charity Commission for charity status (No. 1135535) to give Hear Us a more independent and stronger voice in the community. Management The constitution in the original form was adopted by resolution at the AGM held on the 27th May 2004. Amendments to the constitution were adopted by resolution at the EGM held on 1st July 2008. The Management Committee are the Trustee Group and are listed above. They include a Chairperson, Vice Chairperson, Secretary, Treasurer and the Co-ordinator Tim Oldham. The Committee has the power to co-opt members as and when they deem it necessary. The Trustees are responsible for the day to day running of Hear Us and have a responsibility to report to funders, the charity commission and other stakeholders whenever the need arises. ďżź Working Together for Change and Better Understanding in Mental Health 6

HEAR US TRUSTEES ANNUAL REPORT - YEAR ENDED 31 MARCH 2017

Objectives and activities The objectives of Hear Us are:

•

To relieve the needs of people living in the London Borough of Croydon and surrounding areas who have mental health problems by provision of services and advice.

•

To advance education about mental health for public benefit in the London Borough of Croydon and surrounding areas with the object of creating awareness and reducing the stigma attached to mental health.

Achievements and performance Financial review

Reserves Policy Hear Us endeavours to maintain reserves equivalent to a minimum of 3 months costs at all times. For the financial year 2017/18 this will be approximately £39,000. These should be held in bank accounts with easy withdrawal facilities. Risk Management The Steering group have identified and reviewed the major risks facing Hear Us and systems have been established to mitigate them. Lack of financial resources to cover expenditure is recognised as the main concern, together with the need to protect our reputation and ensure that all regulatory requirements are adhered to. Measures to reduce risk in these areas include: Review of the Service Level Agreement with Clinical Commissioning Group (CCG). Annual Review of events. Regular Committee meetings including; Financial Report, (current & projected), Charity Co-ordinator Reports and a review of fundraising activities. Formation of a fundraising committee who are required to report on all plans and activities to the Steering Group. Regular liaison with officers of the Croydon Clinical Commissioning Group. Continuation of staff training programmes.

Trustees’ responsibilities statement The Trustees are responsible for preparing the Trustees’ report and the financial statements in accordance with applicable law and United Kingdom Accounting Standards (United Kingdom Generally Accepted Accounting Practice). The law applicable to charities in England and Wales requires the charity Trustees to prepare financial statements for each year which give a true and fair view of the state of affairs of the charity and of the incoming resources and application of resources, of the charity, for that period.

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HEAR US TRUSTEES ANNUAL REPORT - YEAR ENDED 31 MARCH 2016

Welfare benefits surgeries Over 4 Years of Peer Support with Welfare Benefits; Form Filling, Attending Assessments and Tribunals

Our Welfare Benefit Project was set up to fill a ‘gap’ in existing welfare benefit service provision in Croydon. We have been successfully doing so for over 4 years with real results; dramatically changing the lives of people with mental illness, living in desperation and not knowing where to turn. Our aim is to ‘hold people’s hands’ when they need it and then empower people to become financially more independent when they are ready. The project also helps people to connect to activities unrelated to welfare benefits that have a positive impact on healthy wellbeing. We have three welfare benefit workers that all go that bit further to help people struggling with their benefit claims. We help people with mental health problems to maximise their income, respond to emergency situations such as; lack of food, gas and electric and to apply for Benefits they are entitled to. We support people who would struggle to access existing support. The uniqueness of our work lies in the fact that we are a service user group; we know how difficult it can be to manage your own financial affairs when battling emotional problems and mental illness. I would like to thank my two amazing Project Workers, Shellie and David for their tireless support and hard work, If you are finding the welfare benefits system complex and difficult to navigate please contact: Jane White, Welfare Manager Tel: 020 8681 6888 or Mobile: 07594 373104 Email: surgery@hear-us.org Website: www.hear-us.org/surgeries Working Together for Change and Better Understanding in Mental Health 8

Number of Visits

Total Hours & Minutes

118.15

88.45

33.45

103.45

134

234

597.00

Food Bank

78.45

Freedom Pass

87.45

Housing Benefit

56.15

Housing Costs

40.00

Housing Support

50.30

Incapacity Benefit

7.00

Income Support

9.00

Jobseeker's Allowance

13.30

Maternity Allowance

3.00

206

270

799.00

131

375.30

134

329.45

Main Benefit Issues Supported

Successful

HEAR US WELFARE BENEFIT SURGERIES 2016-17

Council Tax support

Croydon Discretionary Scheme

Disability Living Allowance

Discretionary Housing Support

Employment and Support Allowance

Un-Successful

Grand Total Number of Benefits

HEAR US TRUSTEES ANNUAL REPORT - YEAR ENDED 31 MARCH 2016

1 1

Personal Independence Payment

204

Severe Disability Premium

Universal Credit

Utility Bills

15.15

Warm Homes Discount Scheme

3.30

Working Tax Credits

1.15

656

1080

2808.50

Grand Total

2 7

642

98%

100% 2808 Hours & 30 Mins

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HEAR US TRUSTEES ANNUAL REPORT - YEAR ENDED 31 MARCH 2016

Linkworking Project 10 Years Supporting Service Users to Navigate and Gain the most out of Croydon’s Mental Health Services The Hear Us Linkworkers are a team of current or ex-service users who visit Croydon’s inpatient and community mental health services with the aim to: Listen without judgement: Having had our own mental health problems, we know how helpful it is to have someone to talk to in confidence. As Linkworkers, we offer a safe space to talk about any issues without any fear of repercussions, so that service users can get the help to feel better. Support & Raise Issues: When someone shares something that is worrying them, we are there to give support and try to help get the issue resolved. To do this we can either; support them to raise the issue themselves with their care team, or raise the issues on their behalf, anonymously or directly, depending on what is preferred. Refer & Signpost: Sometimes we aren’t able to help someone directly but we can usually point them in the right direction to get help. For example, someone might be worried about benefits or need support to find work. In these cases, we can usually let them know about organisations that are able to help. Linkworkers want to listen, support and signpost service users to help them with recovery, however, we also know that sometimes just talking to someone who cares and understands can offer a bit of hope that things will get better. If you are interested in becoming a Linkworker please contact: Barbra Davison; Linkwork Manager Tel: 020 8681 6888 or Mobile: 07749 156 828 Email: linkworking@hear-us.org Website: www.hear-us.org/linkworking

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Q3 1st Oct 31st Dec

Q4 1st Jan - 31st March

Grand Total

Alex 1

Q2 1st July - 30th Sept

Linkworking Session Held During 2016/17

Q1 1st April - 30th June

HEAR US TRUSTEES ANNUAL REPORT - YEAR ENDED 31 MARCH 2016

Chelsham House

Foxley Lane

Gresham 1

Gresham 2

100

Lishman Ward

Mother & Baby Unit

Psych Liaison

Purley Resource Centre

Queens Resource Centre

Tamworth Road

The Crescent

Croydon Triage

11 10

182

184

778

Tyson West 1 Grand Total

201

211

Number of Service Users Engaged with Linkworking Project During 2016/17 30

Alex 1

119

Chelsham House

195

Foxley Lane

Gresham 1

276

Gresham 2

128

131

106

118

483

Lishman Ward

123

Mother & Baby Unit

Psych Liaison

Purley Resource Centre

154

Queens Resource Centre

125

Tamworth Road

164

145

140

545

The Crescent

Croydon Triage

107

30 36

121

641

595

2721

Tyson West 1 Grand Total

732

753

227

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HEAR US TRUSTEES ANNUAL REPORT - YEAR ENDED 31 MARCH 2017

Reachout challenge For Over 4 Years We Have Been Raising Awareness and Fighting the stigma of Mental Health The Reachout Challenge are a team of people with a variety of mental illnesses, who visit organisations across London to raise awareness and fight the stigma of mental illness discrimination. We encourage the organisations we work with to have a more ‘open policy’ towards mental health, enabling their staff to be able to talk about their mental wellbeing without shame and embarrassment. Many people spend their working day filled with stress and anxieties and are unaware of where to turn to for help and support. The Reachout Challenge gives organisations and their staff the opportunity to; gain a greater insight into life with a mental health illness and to talk about their own mental health and wellbeing. We encourage the organisations we work with to be better equipped to; support their staff with their mental health and provide their staff with a safe space to express their struggles, stress and anxieties, and, how they are impacting on their life and work. Almost half of all long term sickness is due to mental health problems however, with the right support, people with mental health problems can thrive in the workplace and enjoy the same opportunities as their colleagues If you are interested in becoming a Reachout Challenge Volunteer please contact: Barbra Davison; Reachout Manager Tel: 020 8681 6888 or Mobile: 07763 845 343 Email: reachout.challenge@hear-us.org Website: www.hear-us.org/reachout

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HEAR US TRUSTEES ANNUAL REPORT - YEAR ENDED 31 MARCH 2017

Service User’s Open Forum

For Over 10 Years We Have Been Bringing Together; Service Users, Commissioners & Providers The Hear Us Mental Health Open Forum is a safe place for people with a mental illness to come together and discuss Croydon’s mental health services. Our forums give service users a chance to voice concerns about mental health services to commissioners; the Croydon Clinical Commissioning Group (CCG), the Council and service providers such as; SLaM (the South London and Maudsley Trust) and the voluntary sector. Our forums enable service users to have a face to face discussion with commissioners, and, a constructive voice in the commissioning and design of services. It gives an people an opportunity to express concerns about mental health services in Croydon. Each forum will start with a ‘Your Shout’, where organisations can have the floor to inform the community about activities which our community could benefit from. Our forum takes place on the 1st Tuesday of each month (except for January & August where we don’t hold a forum). We invite guest speakers to talk about topics requested by our service users. The Open Forum is held at the: CVA Resource Centre, 82 London Road, West Croydon, CR0 2TB. Meetings start at 1pm and usually finish at 4pm and you are free to come and go as you please. If you are interested in joining us at the Open Forum please feel free to come along or contact: David Ashton; Open Forum Chair Tel: 020 8681 6888 Email: forum@hear-us.org Website: www.hear-us.org/forum Working Together for Change and Better Understanding in Mental Health 13

HEAR US TRUSTEES ANNUAL REPORT - YEAR ENDED 31 MARCH 2017

A BIG THANK YOU I would like to thank all my staff: Jane, Barbra, Carmen, David, Cheryalin, Andy, Al and Ariana for all the support they have given me during the past year and the help they have given to make Hear Us stronger and more dynamic. I would also like to thank the following for all the work they have put into making Hear Us brilliant: The Welfare Benefits Surgery Team led by Jane: David and Cheryalin with support from Caz for getting the team to and back from clients homes, tribunals, assessments and food banks. The Linkworking Team led by Barbra: Abby, Adrian, Andy, Ben, Calbert, Charlie, David, Duncan, Elaine, Emma, Emma, Gavin, John, John, Julie, Kelie, Karen, Martine, Michael, Michele, Mike, Nisha, Richard, Robert, Scott, Sejal, Sharon, Cheryalin, Tim, Tony,Veronica and Zena. The Reachout Team led by Barbra: Adrian, Andy, Angela, Calbert, Caz, David, David, Donavan, Emma, Elliot, Hassan, James, John, Kelie, Kevin, Kris, Letitia, Martine, Mikalah, Nicole, Richard, Scott, Sharon, Cheryalin, Tom, Tony, Wendy and Zena I would like to thank all the Trustees that have helped steer the organisation: Ruth, Peter, David, Kato, Adrian and Brian. And finally I would like to thank everyone that has helped Hear Us grow over the years and blossom to become the charity it is today. Tim Oldham

Coordinator

ďżź Working Together for Change and Better Understanding in Mental Health 14

HEAR US STATEMENT OF FINICAL ACTIVITIES YEAR ENDED 31 MARCH 2017

Statement of financial activities In preparing these financial statements, the trustees are required to: •

select suitable accounting policies and then apply them consistently;

•

observe the methods and principles in the applicable Charities SORP;

•

make judgments and accounting estimates that are reasonable and prudent;

•

state whether applicable UK Accounting Standards have been followed, subject to any material departures disclosed and explained in the financial statements;

•

prepare the financial statements on the going concern basis unless it is inappropriate to presume that the charity will continue in business.

The trustees are responsible for keeping adequate accounting records that are sufficient to show and explain the charity’s transactions and disclose with reasonable accuracy at any time the financial position of the charity and enable them to ensure that the financial statements comply with the Charities Act 2011, the applicable Charities (Accounts and Reports) Regulations, and the provisions of the Trust Deed. They are also responsible for safeguarding the assets of the charity and hence for taking reasonable steps for the prevention and detection of fraud and other irregularities. The trustees’ annual report was approved on .............................. and signed on behalf of the board of trustees by:

Ruth Govan Mr P Rogers Chair Charity Secretary

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HEAR US INDEPENDENT EXAMINER’S REPORT TO THE TRUSTEES OF HEAR US YEAR ENDED 31 MARCH 2017

We report on the financial statements for the year ended 31 March 2017, which comprise the statement of financial activities, statement of financial position, statement of cash flows and the related notes.

Respective responsibilities of trustees and examiner

The trustees are responsible for the preparation of the financial statements. The trustees consider that an audit is not required for this year under section 144(2) of the Charities Act 2011 (the 2011 Act) and that an independent examination is needed. It is our responsibility to: •

examine the accounts under section 145 of the 2011 Act;

•

to follow the procedures laid down in the general Directions given by the Charity Commission under section 145(5)(b) of the 2011 Act; and

•

to state whether particular matters have come to our attention.

Basis of independent examiner’s report Our examination was carried out in accordance with the general Directions given by the Charity Commission. An examination includes a review of the accounting records kept by the charity and a comparison of the accounts presented with those records. It also includes consideration of any unusual items or disclosures in the accounts, and seeking explanations from you as trustees concerning any such matters. The procedures undertaken do not provide all the evidence that would be required in an audit and consequently no opinion is given as to whether the accounts present a ‘true and fair view’ and the report is limited to those matters set out in the next statement.

Independent examiner’s statement

In connection with our examination, no matter has come to our attention: 1. which gives us reasonable cause to believe that in any material respect the requirements: •

to keep accounting records in accordance with section 130 of the 2011 Act, and

•

to prepare accounts which accord with the accounting records and comply with the accounting requirements of the 2011 Act have not been met, or

2. to which, in our opinion, attention should be drawn in order to enable a proper understanding of the accounts to be reached. AXIS ACCOUNTANTS LTD T/AS MITCHELL RODRIGUES & CO Chartered certified accountants Suite 14, Zeal House, 8, Deer Park Road London SW19 3GY

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HEAR US STATEMENT OF FINICAL ACTIVITIES YEAR ENDED 31 MARCH 2017

2017

2016

Unrestricted

Note

Funds

Total fund

Total Funds

Income and endowments Donations and legacies

123,583

190,893

Investment income

123,670

190,984

(153,510)

(150,621)

Other expenditure

(433)

(2,135)

Total expenditure

(153,943)

(152,756)

(30,273)

38,228

Total funds brought forward

143,677

105,449

Total funds carried forward

113,404

143,677

Total income Expenditure Expenditure on charitable activities

Net (expenditure)/income and net movement in funds

6, 7

Reconciliation of funds

The statement of financial activities includes all gains and losses recognised in the year. All income and expenditure derive from continuing activities.

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HEAR US STATEMENT OF FINICAL ACTIVITIES YEAR ENDED 31 MARCH 2017

2017

Fixed assets Tangible assets

£ 12

2016 £

315

420

Current assets Debtors

Cash at bank and in hand

Creditors: amounts falling due within one year

115,061

146,746

115,132

146,821

2,043

3,564

Net current assets

113,089

143,257

Total assets less current liabilities

113,404

143,677

Net assets

113,404

143,677

113,404

143,677

113,404

143,677

Funds of the charity Unrestricted funds Total charity funds

For the year ended 31 March 2017 the charity was entitled to exemption from audit under section 477 of the Companies Act 2006 relating to small companies. The members have not required the charity to obtain an audit of its accounts for the year in question in accordance with section 476; and The trustees acknowledge their responsibilities for complying with the requirements of the Act with respect to accounting records and the preparation of accounts. These accounts have been prepared in accordance with the provisions applicable to companies subject to the small companies regime. These financial statements were approved by the board of trustees and authorised for issue on 5 July 2017, and are signed on behalf of the board by: Ruth Govan Director and Trustee CHARITY REGISTRATION NUMBER: 1135535 COMPANY REGISTRATION NUMBER: 06891337

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HEAR US STATEMENT OF FINICAL ACTIVITIES YEAR ENDED 31 MARCH 2017

2017 £ Cash flows from operating activities Net (expenditure)/income

2016 £

(30,273)

38,228

105 (87) 544 –

140 (91) 326 24

4 (1,521)

255 (2,600)

(31,228)

36,282

(544) 87

1,444 91

Net cash (used in)/from operating activities

(31,685)

37,817

Net (decrease)/increase in cash and cash equivalents Cash and cash equivalents at beginning of year

(31,685) 146,746

37,817 108,929

Cash and cash equivalents at end of year

115,061

146,746

Adjustments for: Depreciation of tangible fixed assets Other interest receivable and similar income Interest payable and similar charges Accrued expenses Changes in: Trade and other debtors Trade and other creditors Cash generated from operations Interest paid Interest received

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HEAR US STATEMENT OF FINICAL ACTIVITIES YEAR ENDED 31 MARCH 2017

1. General information

The charity is registered charity in England and Wales and is unincorporated. The address of the principal office is Orchard House,, 15a Purley Road,, South Croydon, CR2 6EZ.

2. Statement of compliance These financial statements have been prepared in compliance with FRS 102, ‘The Financial Reporting Standard applicable in the UK and the Republic of Ireland’, the Statement of Recommended Practice applicable to charities preparing their accounts in accordance with the Financial Reporting Standard applicable in the UK and Republic of Ireland (FRS 102) (Charities SORP (FRS 102)) and the Charities Act 2011. 3. Accounting policies Hear Us was commissioned to contribute to the fulfilment of the Sustainable Community Strategy aim of the London Borough of Croydon, to involve service users in the assessment of need, planning, selection of providers and monitoring of services. All material incoming resources from this service level agreement between Hear Us as the provider and Clinical Commissioning Group (CCG) as the Commissioner, have been included in the Statement of Financial Activities when the charity is entitled to the income and the amount can be quantified with reasonable accuracy.

Basis of preparation The financial statements have been prepared on the historical cost basis, as modified by the revaluation of certain financial assets and liabilities and investment properties measured at fair value through income or expenditure.

The financial statements are prepared in sterling, which is the functional currency of the entity.

Going concern There are no material uncertainties about the charity’s ability to continue.

Transition to FRS 102 The entity transitioned from previous UK GAAP to FRS 102 as at 1 April 2015. Details of how FRS 102 has affected the reported financial position and financial performance is given in note 17.

Foreign currencies Foreign currency transactions are initially recorded in the functional currency, by applying the spot exchange rate as at the date of the transaction. Monetary assets and liabilities denominated in foreign currencies are translated at the exchange rate ruling at the reporting date, with any gains or losses being taken to the statement of financial activities.

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HEAR US STATEMENT OF FINICAL ACTIVITIES YEAR ENDED 31 MARCH 2017

Fund accounting

Designated funds are unrestricted funds earmarked by the trustees for particular future project or commitment.

Restricted funds are subjected to restrictions on their expenditure declared by the donor or through the terms of an appeal, and fall into one of two sub-classes: restricted income funds or endowment funds.

Incoming resources

Unrestricted funds are available for use at the discretion of the trustees to further any of the charity’s purposes.

All incoming resources are included in the statement of financial activities when entitlement has passed to the charity; it is probable that the economic benefits associated with the transaction will flow to the charity and the amount can be reliably measured. The following specific policies are applied to particular categories of income: •

income from donations or grants is recognised when there is evidence of entitlement to the gift, receipt is probable and its amount can be measured reliably.

•

legacy income is recognised when receipt is probable and entitlement is established.

•

income from donated goods is measured at the fair value of the goods unless this is impractical to measure reliably, in which case the value is derived from the cost to the donor or the estimated resale value. Donated facilities and services are recognised in the accounts when received if the value can be reliably measured. No amounts are included for the contribution of general volunteers.

•

income from contracts for the supply of services is recognised with the delivery of the contracted service. This is classified as unrestricted funds unless there is a contractual requirement for it to be spent on a particular purpose and returned if unspent, in which case it may be regarded as restricted.

Resources expended

Expenditure is recognised on an accruals basis as a liability is incurred. Expenditure includes any VAT which cannot be fully recovered, and is classified under headings of the statement of financial activities to which it relates: •

expenditure on raising funds includes the costs of all fundraising activities, events, non-charitable trading activities, and the sale of donated goods.

•

expenditure on charitable activities includes all costs incurred by a charity in undertaking activities that further its charitable aims for the benefit of its beneficiaries, including those support costs and costs relating to the governance of the charity apportioned to charitable activities

•

other expenditure includes all expenditure that is neither related to raising funds for the charity nor part of its expenditure on charitable activities. All costs are allocated to expenditure categories reflecting the use of the resource. Direct costs attributable to a single activity are allocated directly to that activity. Shared costs are apportioned between the activities they contribute to on a reasonable, justifiable and consistent basis.

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HEAR US STATEMENT OF FINICAL ACTIVITIES YEAR ENDED 31 MARCH 2017

Depreciation

Depreciation is calculated so as to write off the cost or valuation of an asset, less its residual value, over the useful economic life of that asset as follows: 4.

Donations and legacies Unrestricted

Total Funds

Unrestricted

Total Funds

Funds £

2017 £

Funds £

2016 £

466

1,243

139,297

2,003 31,373 73,899 15,842 123,583

1,000 1,050 32,922 – 15,381 190,893

Bank interest receivable

Unrestricted Funds £ 87

Total Funds 2017 £ 87

Unrestricted Funds £ 91

Total Funds 2016 £ 91

6. Expenditure on charitable activities by fund type

Unrestricted

Total Funds

Unrestricted

Total Funds

Funds £ – 348 117 8,360 27,266 1,059 1,619 1,136 49,718 63,887

2017 £ – 348 117 8,360 27,266 1,059 1,619 1,136 49,718 63,887

Funds £ 765 2,652 67 6,823 24,688 1,461 1,224 1,482 21,741 89,718

2016 £ 765 2,652 67 6,823 24,688 1,461 1,224 1,482 21,741 89,718

153,510

150,621

Donations Donations

Grants NHS Croydon (& Croydon Council) Adult Mental Health Mental Health User Guide Reach Out Challenge Linkworking SLA Surgery 5.

Investment income

Training Direct project costs Travel & Subsistence Open Forum Linkworking Core costs Reach Out In Our Shoes Surgery Support costs

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HEAR US STATEMENT OF FINICAL ACTIVITIES YEAR ENDED 31 MARCH 2017

Expenditure on charitable activities by activity type Activities undertaken directly

Support costs

Total funds 2017

Total fund 2016

£ – 348 117 8,360 27,266 1,059 1,619 1,136 49,718 – 89,623

£ – – – – – – – – – 63,887 63,887

£ – 348 117 8,360 27,266 1,059 1,619 1,136 49,718 63,887 153,510

£ 765 2,652 67 6,823 24,688 1,461 1,224 1,482 21,741 89,718 150,621

Unrestricted Funds

Total Funds 2017 £ 540 96 (351) 148 – 433

Unrestricted Funds £ 1,019 28 836 224 28 2,135

Total Funds 2016 £ 1,019 28 836 224 28 2,135

2017 £ 105

2016 £ 140

Training Direct project costs Travel & Subsistence Open Forum Linkworking Core costs Reach Out In Our Shoes Surgery Governance costs

Other expenditure

Christmas social Staff Welfare Staff & trustees travel Subscriptions Monitoring & evaluation

£ 540 96 (351) 148 – 433

Net (expenditure)/income

Net (expenditure)/income is stated after charging/(crediting): Depreciation of tangible fixed assets

10. Staff costs The total staff costs and employee benefits for the reporting period are analysed as follows: 2017 2016 £ £ Wages and salaries 110,997 105,152 Working Together for Change and Better Understanding in Mental Health 23

HEAR US STATEMENT OF FINICAL ACTIVITIES YEAR ENDED 31 MARCH 2017

The average head count of employees during the year was 9 (2016: 9). No employee received employee benefits of more than £60,000 during the year (2016: Nil). 11.

Trustee remuneration and expenses

No remuneration or other benefits from employment with the charity or a related entity were received by the trustees. 12.

Tangible fixed assets Equipment £ 1,333

Cost At 1 Apr 2016 and 31 Mar 2017 Depreciation At 1 April 2016 Charge for the year

913 105

At 31 March 2017

1,018

Carrying amount At 31 March 2017

315

At 31 March 2016

420

13. Debtors

14.

2017 £ 71

2016 £ 75

2017 £ 2,527 (484) 2,043

2016 £ 2,527 1,037 3,564

Income

Expenditure

£ 123,670

£ (153,943)

At 31 March 2017 £ 113,404

Creditors: amounts falling due within one year

Accruals and deferred income Other creditors

15. Analysis of charitable funds Unrestricted funds At 1 April 2016 £ 143,677

Working Together for Change and Better Understanding in Mental Health 24

HEAR US STATEMENT OF FINICAL ACTIVITIES YEAR ENDED 31 MARCH 2017

Transition to FRS 102

These are the first financial statements that comply with FRS 102. The charity transitioned to FRS 102 on 1 April 2015. Reconciliation of retained funds 1 April 2015

Fixed assets

As previously stated

Effect of transition

31 March 2016 FRS 102 (as restated)

As previously stated

Effect of transition

FRS 102 (as restated)

560

–

560

420

–

420

109,259

–

109,259

146,821

–

146,821

Creditors less than 1 year

(4,370)

–

(4,370)

(1,794)

(1,770)

(3,564)

Net current assets

104,889

–

104,889

145,027

(1,770)

143,257

Total assets less current liabilities

105,449

–

105,449

145,447

(1,770)

143,677

Net assets

105,449

145,447

(1,770)

143,677

Funds of the charity

105,449

143,677

Current assets

143,677

Year ended 31 March 2016 As previously stated

Effect of transition

FRS 102 (as restated)

190,984

–

190,984

(103,866)

(48,890)

(152,756)

87,118

(48,890)

38,228

Working Together for Change and Better Understanding in Mental Health 25

HEAR US TRUSTEES ANNUAL REPORT - YEAR ENDED 31 MARCH 2017

Membership - Together We Are Stronger To become a member complete the form opposite this page or visit our website and complete the online form: www.hear-us.org/membership-form Members Gender Gender

Count

Male

285

Female

420

Transgender

Total Count

Membership of Hear Us at the end of 2016/17 stood at 706 members.

706

Members Ethnicity

Members Age Age

Count

18 - 20

21-30

31-40

106

41-50

203

51-60

178

Count

61-70

White British

408

71-80

Not stated

Ethnicity Irish

Any other White Background

White and Black Caribbean

White and Black African

White and Asian

Post Code

Any other mixed background

BR3

3 288

Total Count

706

Post Code Area Count

Asian

CR0

Indian

CR2

Pakistani

CR3

Bangladeshi

CR4

Sri Lankan

CR5

Any other Asian background

CR6

Caribbean

CR7

African

CR8

Black British

SE19

Any other Black background

SE25

Chinese

SM5

Any other Ethnic group

SW16

Not Known

Out of Area

Total Count

706

Total Count

ďżź Working Together for Change and Better Understanding in Mental Health 26

706

HEAR US TRUSTEES ANNUAL REPORT - YEAR ENDED 31 MARCH 2017

BECOME AN HEAR US MEMMBERSHIP Become a Hear Us Member and get involved in the work Hear Us does in all sorts of ways. There’s no pressure to do anything, but if you are keen to take action we’ll support you every step of the way. Potential opportunities include: Becoming a Hear Us Membership Application Form Peer Support Worker with the I am a resident in London Borough of Croydon Linkworking Have a recognisable interest in mental health Project; and supporting other service user issues in Croydon service users Have had emotional, or psychological problems, or, some form of mental illness whilst helping to improve our Name: mental health services Address:

Coming along to our monthly Open Forums to join our campaigns to have your voice heard Joining our Reachout Challenge Volunteers and help fight sigma and discrimination Helping fund raise to support the work of Hear Us

Tel: Email: Age & DOB: Gender: Sexuality Ethnic Origin: Do you have a disability: Hear Us will not use the information you provide for anything other than distribution of invitations to meetings. I would like to become a member of Hear Us, and to receive information about local mental health services Please read the form thoroughly and check that the information you have provided is correct before signing. Signature:

Working Together for Change and Better Understanding in Mental Health 27

↸

Hear Us Orchard House, 15a Purley Road South Croydon CR2 6EZ

 @

020 8681 6888



www.hear-us.org

info@hear-us.org

hearusmentalhealth hearuscroydon hearusmentalhealth Charity # 1135535 Company # 6891337

Our Mission; to promote, educate, communicate and empower, for the benefit and interest of people affected by mental health issues