Local Government - Peoples' Complaint Mechanism - Tamil

cs;@uhl;rp rigfs;; kw;Wk; nghJ kf;fs; Kiwg;ghL tprhuizfs;

cs;@uhl;rp rigfs; kw;Wk; nghJ kf;fs; Kiwg;ghL tprhuizfs; Kjy; gjpg;G 2012> etk;gH buhd;];ngud;]p ,d;lHne~dy; =yq;fh ,y 06> 37MtJ xOq;if> ,uhzp tPjp> nfhOk;G 03.

ISBN: 978-955-1281-57-1

MNyhrfHfs;: R. M. S. B. uj;dhaf;f mtHfs; - ,yq;if epHthf Nrit W. M. M. B. tPuNrfu mtHfs; - ,yq;if epHthf Nrit Y. M. Nrdhehaf;f mtHfs; - nrayhsH> thupanghy gpuNjr rig rl;lj;juzp [fj; ypadhur;rp Mde;j [aNrfu tsthsHfs; rhe;j Fyj;Jq;f by;~hd; tPurpq;f fzdp gf;f tbtikg;G `upj;j j`ehaf;f

ed;wpfs; yq;fhGu kw;Wk; MiyabNtk;G gpuNjr rigj; jiytHfs; cs;spl;l nraw;FOtpw;Fk;> gq;Nfw;G Ml;rpf;F trjpaspf;Fk; cWg;gpdHfSf;Fk;. ,e;j ifE}y; mnkupf;f kf;fspd; gq;fspg;Gld;> rHtNjr mgptpUj;jp njhlHghd If;fpa mnkupf;f epWtdj;jpd; (USAID) epjpAjtpAld; buhd;];ngud;]p ,d;lHne~dy; epWtdj;jpd; Clhf Kd;ndLf;fg;gl;l Coiy Fiwj;jy; kw;Wk; ey;yhl;rp Kiwia Nkk;gLj;jYf;fhf epWtdq;fspd; ,aYikfis tYg;gLj;jy; epfo;r;rpj; jpl;lj;jpd; fPo; mr;rplg;gLfpd;wJ. © midj;J cupikfSk; nfhz;lJ. ,jpy; cs;slf;Fk; tplaq;fis gad;gLj;Jtjpy;/ mr;rpLtjpy;> mjw;fhf buhd;];ngud;]p ,d;lHne~dy; =yq;fh epWtdj;jpd; vOj;J %yk; mDkjp ngwg;gly; Ntz;Lk;.

cs;@uhl;rp rigfs;; kw;Wk; nghJ kf;fs; Kiwg;ghL tprhuizfs;

Kd;Diu

cs;@uhl;rp rigfspdhy; toq;fg;gLk; Nritfs; njhlHgpy; kf;fSf;F tpopg;GzHit Vw;gLj;JtJk;> mtw;wpd; Nritfs; njhlHgpy; kf;fs; jpUg;jpailahj re;jHg;gq;fspy;> mJ Fwpj;J vLf;ff; $ba eltbf;iffs; njhlHgpy; tpsf;fk; mspj;jYNk ,e;j rpwpa ifE}ypd; Nehf;fkhf cs;sJ. nghJkf;fSf;F kpfTk; gaDs;s kw;Wk; rpwe;j mstpy; Fwpj;j Nritia ngw;Wf; nfhs;tjw;Fk;> nghJkf;fs; vjpHghHf;Fk; tifapy; kpFe;j nghWg;Gld; Nritia toq;Fk; eilKiwia jahupg;gjw;F cs;@uhl;rp rig epWtdq;fSf;Fk; vd ,U jug;gpdUf;Fk; ,e;j ifE}y; gaDs;sjhf ,Uf;Fk; vd ehk; vjpHghHf;fpd;Nwhk;.

Njrpa kw;Wk; gpuNjr epfo;r;rpj; jpl;lk;

ey;yhl;rpia

buhd;];ngud;]p ,d;lHne~dy; =yq;fh

Nkk;gLj;jy;

cs;slf;fk; cs;@uhl;rp rigfs; vd;gJ vit?

01

Vd; vkf;F cs;@uhl;rp rigfs; mtrpakhfpd;wd? 02 cs;@uhl;rp rig epWtdk; mikf;fg;gl;Ls;s Kiw 04 cs;@uhl;rp rig vt;thW nraw;gLfpd;wJ?

06

cs;@uhl;rp rigfshy; toq;fg;gLk; Nritfs;

07

cs;@uhl;rp rigfSf;F fpilf;Fk; Kiwg;ghL kw;Wk; Nfhupf;if 16 Nritapd; juj;ij Nkk;gLj;Jtjw;F jw;NghJ vLf;fg;gl;Ls;s eltbf;iffs;

17

vjpHghHf;Fk; Nrit cq;fSf;F kfpo;r;rpaspf;Fk; tifapy; mikatpy;iy vdpd;...

18

cs;@uhl;rp rigapy; Nrit toq;Ftjpy; cs;s tiuaiwfs; 24 cs;@uhl;rp rig nraw;ghLfs; njhlHgpy; nghJkf;fspd; nghWg;Gf;fs; vit?

25

cs;@uhl;rp rigfs; vd;gJ vit? gpuNjr rig> efu rig my;yJ khefu rig vd;gdNt cs;@uhl;rp rig epWtdq;fs; vdg;gLfpd;wd. fpuhkj;jpy; my;yJ efuj;jpy; thOk; kf;fSf;F> md;whlk; Njitahd eltbf;iffis Kd;ndLg;gjw;F Njitahd cjtp kw;Wk; Mjuit toq;FtNj ,e;j epWtdq;fspd; nraw;ghLfshFk;. ,e;j epWtdq;fs; nghJ kf;fspd; tpUg;G thf;Ffshy; NjHjypd; %yk; njupT nra;ag;gl;l gpujpepjpfis cs;slf;fpAs;sjhy;> Fwpj;j gpuNjr kf;fspd; Njitfis ed;F mwpe;J> gaDWjp kpf;f Nritia toq;f KbAk;. ,e;j eltbf;iffis ntw;wpfukhf Kd;ndLg;gjw;F fpuhkj;jpdupd; MjuT kpfTk; mj;jpahtrpakhdJ. ,e;j mgptpUj;jp kw;Wk; Kd;ndLj;jy; nraw;ghLfSf;F ehKk; ifnfhLj;jy; Ntz;Lk;. tUkhd tup kw;Wk; NtW tupfis cupa Neuj;jpy; nrYj;jp vkJ gq;fspg;ig toq;f Ntz;Lk;. ,t;thW ghHf;Fk; NghJ> cs;@uhl;rp rigfs; fpuhk kf;fspw;F Nrit toq;Ftjw;fhf mikf;fg;gl;Ls;s epWtdkhFk;.

1.

Vd; vkf;F cs;@uhl;rp rigfs; mtrpakhfpd;wd? ehk; r%fj;jpy; jdpj; jdpahf thotpy;iy. FLk;gk;> r%fk; kw;Wk; rKjhak; vd;gjd; mbg;gilapy; ehk; VidNahUld;> xd;wpize;J tho;fpd;Nwhk;. ,t;thW r%fj;jpy; tho;f;ifia Kd;ndLf;Fk; NghJ> rpw;rpy Njitfis xd;wpize;J epiwNtw;wpf; nfhs;tjw;Fk;> Gjpjhf cUthFk; gpur;rpidfis xd;wpize;J nghJ ,zf;fg;ghl;Lld; eltbf;if vLj;J jPHg;gjw;Fk; NeupLk;. gz;ila fhyj;jpy; fhzg;gl;l fpuhk Nritfs; Kiwia> eilKiw r%fj; Njitf;F nghUe;Jk; tifapy; gad;gLj;Jk; tpa+fkhf cs;@uhl;rp rigfis Fwpg;gpl KbAk;. fpuhk tPjpfis mikj;jy;> xOq;fikj;jy;> Rw;whliy Rj;jkhf itj;Jf; nfhs;sy;> Kd;gs;sp ghlrhiy> thuhe;j re;ij Nghd;w md;whl tho;f;iff;F Njitahd Nritfis Kd;ndLg;gJk;> mtw;iw mgptpUj;jp nra;tJk; ,e;j epWtdq;fs; Clhf toq;fg;gLk; Nritfspy; gpujhd ,lk; tfpf;fpd;wd. ehk; mt;tsT J}uk; mf;fiw nfhs;shj NghjpYk;> mjpfstpyhd nghJ eltbf;iffs; cs;@uhl;rp rigfspdhNyNa Kd;ndLf;fg;gLfpd;wd. gpwg;G Kjy; 2.

,wg;G tiuahd midj;J eltbf;iffspYk; cs;@ uhl;rp rig rk;ge;jg;gLtjhf nghJthf $WthHfs;. cjhuzkhf> ngz; xUtH fHg;gk; jupf;Fk; NghJ> ,uz;L my;yJ %d;W khjq;fshf ,Uf;Fk; NghJ> mUfpy; cs;s itj;jpa epiyaj;jpw;F nry;thH. me;j itj;jpa epiyak; cs;@uhl;rp rigapd; MjuTlNdNa Kd;ndLf;fg;gLfpd;wJ. Foe;ijfSf;F jLg;G+rp toq;FtNj ,q;Nf jhd;. Kd;gs;sp> E}yfk;> thuhe;j re;ij> re;ij> tpisahl;L ikjhdk;> nghJ kyryf; -$lk; vd;gtw;iw elj;JtJk;> kahdk; kw;Wk; ,Wjpf; fpupia elj;Jk; ,lk; Nghd;w Nritfis epHtfpg;gJk; ,e;j cs;@uhl;rp rig epWtdq;fNs. mJ khj;jpukpd;wp ehk; Nghf;Ftuj;J nra;Ak; tPjpfis guhkupg;gJk;> kdpj eltbf;iffshy; Vw;gLk; fopTfis Nrkpj;J> Rw;whliy Rj;jkhf itj;Jf; nfhs;tJk; cs;@uhl;rp rigahFk;. tjptjw;fhd fhzpfis njupT nra;Ak; NghJ> tPjpapd; mfyj;ij jPHkhdpg;gJk; ,e;j epWtdq;fshFk;. ,e;j epWtdq;fs; mike;jpUg;gJ vk;Kila eyDf;fhf vd;gjid jw;NghJ ePq;fs; ed;F Gupe;J nfhs;tPHfs;.

3.

cs;@uhl;rp rig epWtdk; mikf;fg;gl;Ls;s Kiw cs;@uhl;rp rig epWtdj;jpy; nghJkf;fspd; NjHjypy; njupT nra;ag;gl;l gpujpepjpfs; ,Ug;gH. mtHfspy; xUtH cs;@uhl;rp rigapd; jiytuhf njupT nra;ag;gl;bUg;ghH. ,jw;F mg;ghy; cs;@uhl;rp rigapy; nraw;FO xd;W ,Uf;Fk;. me;j FOitr; NrHe;jtHfis ,e;j rigapd; rl;l uPjpahd eltbf;iffs; kw;Wk; NtW eltbf;iffis Kd;ndLj;Jr; nry;tjw;F Njitahd Mjutpid toq;FtH. cs;@uhl;rp rigahdJ KOikahd mjpfhuk; nfhz;l epWtdkhFk;. Fwpj;j gpuNjrj;jpd; mgptpUj;jp eltbf;ifia Kd;ndLj;jy;> jPHkhdk; vLj;jYf;F> rl;lk; cUthf;Ftjw;F> tUkhd tup Nrfupg;gjw;F kw;Wk; Jupj eltbf;iffspy; <LgLtjw;F cs;@uhl;rp rigfspdhy; ,aYkhf ,Uf;Fk;. vdNt> ,jid ‘fpuhk murhq;fk;’ vdTk; miog;gH.

,J NtW ahUilaJk; my;y. vkJ eyDf;fhf> vk;khy; cUthf;fg;gl;ljhFk;. mjhtJ> ,e;j rigapd; cz;ikahd cupikahsHfs; ehk;. mjhtJ> nghJkf;fs;. ,e;j epWtdk; fpuhkj;jpw;F> efuj;jpw;F nra;Ak; Nrit murhq;fj;jpd; Clhf rl;lkakhf;fg;gl;Ls;sJ. 4.

mjhtJ> rl;lj;jpy; mq;fPfhuk; mspf;fg;gl;Ls;sJ. mJNt fl;lisr; rl;lj;jpd; Clhf mwpag;gLfpd;wJ. ,jd; gpufhuk; khefu rigahdJ> khefu rig fl;lisr; rl;lj;jpd; fPOk;> efu rigahdJ> efu rig fl;lisr; rl;lj;jpd; fPOk;> gpujNjr rigahdJ> gpuNjr rig fl;lisr; rl;lj;jpd; fPOk; epHtfpf;fg;gLfpd;wJ. ehl;by; cs;s kf;fSf;F Nrit toq;Ftjw;fhf ,e;j epWtdq;fs; cUthf;fg;gl;Ls;sd. ,e;j epWtdq;fs; topfhl;Lk; tifapy;> Kiwahd tifapy; gazpf;Fk; cs;@uhl;rp rigfSf;Fk; cs;@uhl;rp rig jpizf;fsk; cz;L. mq;F cs;@uhl;rp rig MizahsUk;> khtl;l kl;lj;jpy; cjtp MizahsUk; csH.

5.

cs;@uhl;rp rig vt;thW nraw;gLfpd;wJ? cs;@uhl;rp jpizf;fsq;fSf;F NkNy> cs;@uhl;rp njhlHgpy; nraw;gLk; mikr;R xd;W cs;sJ. ,e;j mikr;rpy; nrayhsUk;> eltbf;iffSf;Fg; nghWg;ghd mikr;rUk; cs;sdH. ngUk;ghYk; ,e;j mikr;Rg; nghWg;ig> khfhz Kjyikr;rNu tfpg;ghH. cs;@uhl;rp rig vd;gJ> jhNk gzk; Nrkpj;J> jkJ gzj;jpNyNa jkJ gpuNjrj;jpd; mgptpUj;jpf;fhf nryT nra;Ak; epWtdkhFk;. cs;@uhl;rp epWtdq;fspd; CopaHfspd; rk;gsk; khj;jpuNk khfhz rigapdhy; toq;fg;gLk;. vdNt> ehk; cupa Neuj;jpy; tup nrYj;jpdhy; khj;jpuNk ,e;j rigfSf;F epjp fpilf;Fk;. tup vd;gJ> mgptpUj;jpf;fhf epjp Nrfupf;Fk; xU KiwahFk;. cs;@uhl;rp rigapdhy; Nrfupf;fg;gLk; rl;luPjpahd tUkhdj;jpd; ClhfNt fpuhk murhq;fk; gzk; Nrfupf;Fk;. ehk; mjid Vf;fH tup> tUkhd tup> fil Fj;jif (rigapd;) kw;Wk; NtW Nrit fl;lzk; vd Fwpg;gpLNthk;. rpy cs;@uhl;rp rigfSf;F rpwpjsT tUkhdNk fpilf;Fk;. ,jdhy; me;j rigfSf;F ehk; Vw;fdNt $wpaJ Nghy gzpahw;Wtjw;fhd gyk; FiwT. ehKk; ,e;j epiyikia Gupe;J nfhs;s Ntz;Lk;.

6.

cs;@uhl;rp rigfshy; toq;fg;gLk; Nritfs; ,e;j khefu rig> efu rig> gpuNjr rig rl;l%yq;fspy;> ,e;j cs;@uhl;rp rigfspdhy; fPNo Fwpg;gpl;l Nritfs; toq;fg;gly; Ntz;Lk; Rl;bf;fhl;lg;gl;Ls;sJ. ,jid gpujhdkhf %d;W gpupTfshf gpupf;f KbAk;. vt;thwhapDk;> Fwpj;j rigfshy; toq;fg;gLk; Nritfis rpwg;ghf toq;f Ntz;Lkhapd;> nghJ kf;fSk;> fpuhkj;jpd; murhq;fkhf fUjg;gLk; cs;@uhl;rp rigfSld; ,ize;J gzpahw;Wjy; Ntz;Lk;. rl;l%yj;jpd; mbg;gilapy;> Fwpj;j %d;W gpupTfSk; gpd;tUkhW Fwpg;gplg;gl;Ls;sJ: 1. nghJ tPjpfs; (fpuhk tPjpfs;) – epHkhzpj;jy;> GJg;gpj;jy; kw;Wk; guhkupj;jy; 2. ntFrd Rfhjhu Nrit kw;Wk; Neha;fs; tuhJ fhj;jy; 3. nghJ gad;ghl;L Nrit Nghd;w tplaq;fs; njhlHgpy; Fwpj;j gpuNjrq;fspy; trpf;Fk; kf;fspd; Ra tpsf;fq;fspd; gpd;dH kw;Wk; eyd;Gupf;fhf midj;J trjpfisAk; ghJfhj;jy; kw;Wk; Nkk;gLj;jy; Nghd;w midj;J tplaq;fisAk;> Jupjkhf nra;jy; • Jupjkhf nra;jy; • Ml;rp nra;jy; • kw;Wk; epHthfk; nra;jy; vd;gd gpuNjr rigapd; nghWg;Gf;fshFk;.

7.

,e;j Nritfis Kiwahfg; ngw;Wf; nfhs;tjw;F cq;fSf;F cupik cs;sJ. mNjNghy> ,jw;fhf ePq;fs; epiwNtw;w Ntz;ba flikfSk; cs;sd. ,jidj; jtpu> VjhtJ xU gpuNjrj;jpw;F NghjpasT nghJ gad;ghl;L Nrit toq;fg;gl;Ls;sjhf gpuNjr rig jpUg;jpailAkhapd;> me;j gpuNjrj;jpd; tsHr;rp> fpuhk gpuNjrk; vd;w tifapy; tHj;jkhdp mwptpj;jy; Clhf ntspapLtJk; gpuNjr rigapd; nghWg;ghFk;.

tsHr;rpaile;j fpuhk gpuNjrk; vd ngaupLtjw;F kf;fs; vjpHg;G ntspg;gLj;jpaik rpy tUlq;fSf;F Kd;dH njd; khfhzj;jpy; gpuNjr rig xd;W> jkJ mjpfhuj;jpw;F cl;gl;l gpuNjrj;jpy; mike;Js;s fpuhkj;ij tsHr;rpaile;j fpuhkkhf ngaupLtjw;F gpNuuiz xd;iw nfhz;L te;jJ. gpuNjr rigapd; 134MtJ cWg;Giuapd; fPo; ,t;thwhd gpNuuizia epiwNtw;w KbAk;. gpuNjr rigapd; jiytH ,e;j gpNuuizia rkHg;gpj;J ciuahw;Wk; NghJ> tsHr;rpaile;j fpuhkq;fspd; mk;rq;fshd njhiyNgrp trjp> tPjp mgptpUj;jp> kpd;rhuk;> tPjp tpsf;F Nghd;w trjpfs; ghupa mstpy; ,e;j fpuhkj;jpw;F toq;fg;gl;Ls;sjhf Fwpg;gpl;lhH. ,e;j gpNuuiz rigapy; epiwNtw;wg;gl;lJld;> ,t;thwhd tsHr;rpaile;j fpuhkkhf ngaupLtjdhy; Vw;glf; $ba tpisTfisAk; Fwpg;gpl;L> ,e;j gpNuuiz njhlHgpy; kf;fspd; vjpHg;G ,Ug;gpd; rigf;F mwptpf;FkhWk; fpuhkk; KOtjpYk; mwptpj;jy;fs; %yk; fpuhkj;jpdH mwpar; nra;tjw;Fk; jPHkhdpf;fg;gl;lJ.

8.

,J Fwpj;J mwpe;J nfhz;l fpuhkj;jpdH> tsHr;rpaile;j fpuhkkhf ngauplg;gLtjdhy; Vw;glf; $ba tpisTfs; Fwpj;J Muha;e;J ghHj;jJ. mt;thW Njbg; ghHj;j NghJ> tsHr;rpaile;j fpuhkkhf mwptpf;fg;gl;ljd; gpd;dH> tUlhe;j ngWkjpf;F jhk; tup nrYj;j Ntz;Lk; vd;gjid mtHfs; mwpe;J nfhz;ldH. ,e;j tplak; njhlHgpy; ftdk; nrYj;jpa fpuhkj;jpdH> gpuNjr rigapdhy; jkJ fpuhkk; tsHr;rpaile;j fpuhkkhf ngauplg;gl;Ls;s NghjpYk;> gpuNjrj;jpd; mbg;gil trjpfs; njhlHgpy; gy rpf;fy;fs; cs;sikiaAk; fz;lwpe;jdH. jkJ fpuhkj;jpid> tsHr;rpaile;j fpuhkkhf ngaupLtjw;F tPjp fl;likg;G> ePH> kpd;rhuk;> Nghf;Ftuj;J> njhiyNgrp> Nghf;Ftuj;J kw;Wk; tpisahl;L fy;tp> fyhrhu trjpfs; vd;gd Nghjpa mstpy; ,y;iy vd;gjid mtHfs; mwpe;J nfhz;ldH. mjidj; njhlHe;J Fwpj;j tplak; njhlHgpy; fye;Jiuahba fpuhk kf;fs; jkJ fpuhkj;jpid> tsHr;rpaile;j fpuhkkhf ngaupLtJ njhlHgpy; jhk; kpFe;j kfpo;r;rpailtjhfTk;> ,Ug;gpDk; mt;thW nra;tjw;F Kd;dH> jhk; ePz;l fhykhf vjpHNehf;fp tUk; gpujhd FiwghLfis eptHj;jp nra;J jUkhWk; NfhupdH. ,J njhlHgpy; jkJ vjpHg;ig ntspg;gLj;Jk; tpjkhf> fpuhkj;jpdH 500 NgH ifnahg;gkpl;l> kDnthd;W gpuNjr rigj; jiytH> cgjiytH> cs;@uhl;rp rig MizahsH kw;Wk; Kjyikr;rUf;F mDg;gp ifaspf;fg;gl;lJ. ,jw;Fg; gjpyspj;j cs;@uhl;rp rig MizahsH> fpuhk kf;fspd; Nfhupf;if epahakhdJ vdTk;> Fwpj;j trjpfis Nkk;gLj;jhJ> Fwpj;j fpuhkj;ij> tsHr;rpaile;j fpuhkkhf ngaupl Ntz;lhk; vdTk;

9.

mtH Rl;bf;fhl;bapUe;jhH. gpuNjr rigapd; Clhf epiwNtw;wg;gLk; eltbf;iffs; kw;Wk; gpuNjr epHthfk; njhlHgpy; fpuhkj;jpdUf;F mwpaj; je;J nraw;gLtjd; fhuzkhf kf;fspd; Nfhupf;iffs; njhlHgpy; ftdk; nrYj;jhJ> gpuNjr rigapdhy; nraw;gl KbahJ vdTk; mtH Fwpg;gpl;bUe;jhH.

cs;@uhl;rp rigfSf;F cupj;jhf;fg;gl;Ls;s ,e;j Nrit toq;fy; njhlHgpy; njupe;J nfhs;Nthk;.

nghJ tPjp vq;fs; ehl;L tPjpfspd; cupik Fwpj;J fijf;Fk; NghJ> tPjp mgptpUj;jp mjpfhu rigf;F> khfhz tPjp mgptpUj;jp jpizf;fsj;jpw;F / khfhz tPjp mjpfhu rigf;F kw;Wk; NtW jpizf;fsq;fSf;F cl;glhj fpuhk nghJ tPjpfs; gpuNjr rigf;F cupj;jhFk;. ,jd; gpufhuk;> fWj;ij tPjp> fy; tPjp> ,ul;il tPjp> xw;iwabg; ghij Nghd;wd gpuNjr rigf;F cl;gl;lit. jw;NghJ ,tw;wpy; gytw;Wf;F nfhq;f;uPl; Nghlg;gl;L> jhH Nghlg;gl;L> rPNke;Jf; fy; Nghlg;gl;L etPdkag;gLj;jg;gl;Ls;sJ. ,e;j tPjpfs; fpuhk rig tPjpfs; vdNt milahsq; fhzg;gl;ld. ,tw;iw murhq;fk; E ju ghijfs; vd tifg;gLj;Jfpd;wJ. rl;luPjpahd cupik gpuNjr NghjpYk;> ,e;j ghijfspy; kl;lj;jpy;> rpukjhdk; Clhf guhkupf;ff; $bait MFk;.

10.

rigfSf;F ,Uf;fpd;w ngUk;ghyhdit fpuhk mNdf re;jHg;gq;fspy; tPjpapy; jhH my;yJ

nfhq;f;uPl; Nghd;w epue;jukhd ghJfhg;G ,Lk; NghJ gpuNjr rigapd; KOikahd jiyaPL mtrpakhFk;. vt;thwhapDk;> ,e;j midj;J nghJ tPjpfSk; cq;fSila Njitf;fhf gad;gLj;jpf; nfhs;tjw;fhf ,Ug;gJld;> guhkupg;gjw;fhd nghWg;Gk; cq;fSilajhf ,Uf;fpd;wJ.

ntFrd Rfhjhu NritAk; Neha;fis jLj;jYk; MNuhf;fpakhd tsq;fisf; nfhz;l Rw;whliy cUthf;FtJk;> Neha;fis jLj;jYf;Fk; Njitahd eltbf;iffis vLf;Fk; nraw;ghLfspy; ngUk;ghyhd gq;F cs;@uhl;rp rigfsplk; cs;sd. Esk;G ngUFk; ,lq;fis mopj;jy;> NjfhNuhf;fpakhd kyry $l ghtid> czT tpepNahfpf;Fk; kw;Wk; jahupf;Fk; ,lq;fs; Rj;jkhf ,Ug;gjid gupNrhjpj;jy; vd;gd mtw;wpy; rpythFk;. ,jd; fPo;> • tprH eha;f;fb Nehapid jLj;jy; - ,jd; NghJ gpuNjr rig eha;fSf;F jLg;g+rp Vw;wy; kw;Wk; gjpT nra;jy;> eha;fs; ngUf;fj;jpid jLg;gjw;fhd eltbf;if vLg;gJld;> mjw;fhf eha;fis cq;fSila xj;Jiog;ig toq;f Ntz;baJ cq;fsJ nghWg;ghFk;.

• Esk;Gfs; ngUFk; ,lj;ij mopj;jy; kw;Wk; mJ Fwpj;J rk;ge;jg;gl;l kf;fSf;F tpopg;GzHT Vw;gLj;jy; vd;gd gpuNjr rig 11.

Clhf Kd;ndLf;fg;gLtJld;> mjid gpuNjr rig my;yJ ntsp epWtdk; xd;wpdhy; khj;jpuk; epiwNtw;w KbahJ vd;gjdhy;> mjd; nghUl;L Esk;G ngUfhjthW tPL kw;Wk; Rw;Wr; #oiy itj;Jf; nfhs;s Ntz;baJ cq;fsJ flikahFk;.

• Rw;Wr; #oypy; NrUk; Fg;igfis mfw;WtJ gpuNjr rigapd; eltbf;ifahFk;. vt;thwhapDk;> Fg;ig NrUtjid Fiwf;Fk; tifapy; eltbf;if vLj;jy; kw;Wk; me;j Fg;igfis tPl;bNyNa kf;Fk; Fg;igfs;> kf;fh Fg;igfs; (gpsh];bf;> fz;zhb> fljhrp> ,Uk;G) vd gpupj;J ,aw;ifahf kf;Fk; Fg;igfis cuk; jahupg;gpw;F gad;gLj;jy; cq;fs; nghWg;ghFk;.

• gpuNjr rigapd; Rfhjhu itj;jpa mjpfhup (MOH) / ntFrd Rfhjhu gupNrhjfH (PHI) vd;NghUld; ,ize;J gpuNjr rig Gupa Ntz;ba tplaq;fs; mjpfkhFk;. mjpYk; kpfTk; Kf;fpakhd czT kw;Wk; NjfhNuhf;fpa> fy;tp njhlHghd eltbf;iffs; kw;Wk; ,e;j eltbf;iffSld; ntFrd eyDf;fhf Kd;ndLf;fg;gLk; NtW tplaq;fSk; cs;sd. mitahtd:

12.

• ngUFk; Neha; guthJ ,Uf;f eltbf;if vLj;jy;.

• kfg;Ngw;W kw;Wk; Foe;ijfSf;fhd rpfpr;ir epiyaq;fis elj;jy;.

• kahdk; kw;Wk; gpNuj miwfis elj;jy; kw;Wk; Fwpj;j ,lj;jpw;Fs; mjd; nraw;ghLfis kl;Lg;gLj;jy;.

• efu rig kw;Wk; gpurpj;jkhd nghJ ,lq;fspy;

rpwe;j Nritfis Kd;ndLj;jy;. (fhy;eilfis nfhy;Yjy; rl;l%yk;) • ,iwr;rp Njitf;fhf (khLfs;> MLfs;> gd;wpfs;> fd;Wfis nfhiy nra;tJ Rfhjhu ghJfhg;Gld; Kd;ndLf;fg;-gLfpd;wjhf vd;gjid fz;fhzpj;jy; kw;Wk; mjw;fhd mDkjp toq;fy;.

• Rfhjhuj;jpw;F MNuhf;fpakhdjhf kyry $lq;fis mikj;jy;> epjpAjtp mspj;jy; kw;Wk; guhkupj;jy; njhlHghd eltbf;if • ntFrd Rfhjhuj;jpw;F mr;RWj;jy; kw;Wk; rpf;fy; epiwe;jjhf gd;wp gz;izfs;> Nfhop gz;izfs;> ney; Miyfs;> gyif Miyfs; Nghd;w tpahghu epiyaq;fs; Kd;ndLf;fg;gLtjid jLj;jy; kw;Wk; epHthfk; nra;jy;.

• Rw;whly; ghJfhg;G eltbf;iffs; kw;Wk; mDkjpg; gj;jpuq;fis toq;fy; (cjhuzkhf> Rz;zhk;G Miyfs;> fy; Miyfs;> muprp jahupf;Fk; ,lq;fs; Nghd;wd) • fopT ePH kw;Wk; kio ePH vd;gtw;iw Kiwahf ntspNaw;wy;> nghJ Fspf;Fk; ,lq;fis topelj;jy;> kw;Wk; trjp toq;fy;.

• cs;ehl;L itj;jpa trjpfis vspikahf;fy; kw;Wk; mjw;fhf trjpaspj;jy;. cjhuzkhf MAHNtj itj;jpa epiyaq;fs;> gQ;rfHk kw;Wk; Nahf mg;gpahrq;fis gpugykhf;fy; Nghd;wd. ,tw;iw vkJ eyDf;fhf Kiwahf ngw;Wf; nfhs;s Ntz;Lkhapd; vkJ mHg;gzpg;G kw;Wk; cs;@uhl;rp epWtdq;fSld; rpwe;j njhlHG ,Uj;jy; Ntz;Lk;.

13.

cs;@uhl;rp rigfs; Clhf toq;fg;gLk; gad;ghl;L Nritfs; gpuNjr rig mjpfhuj;jpw;F cl;gl;l gpuNjrj;jpy; trpg;gtHfspd; nghJ eydpw;fhf gad;gLk; tifapy; fPo;tUtd nghJ gad;ghl;L Nritfs; vd Fwpg;gplg;gLk;. mitahtd: • nghJ g]; jupg;G epiya trjpfis toq;fy; • Fb ePH tpepNahfpj;jy; kw;Wk; ePH Njf;fq;fis ghJfhj;jy; • re;ij fl;llj; njhFjp • thuhe;j re;ij kw;Wk; elkhLk; re;ijfis> re;ijfspy; elj;Jtjw;F trjp toq;fy;.

• tpisahl;L muq;Ffs;> ikjhdk;> rpWtH tpisahl;L g+q;fh mikj;jy;> guhkupj;jy; kw;Wk; Kiwahf elj;Jjy;.

• tPjpfSf;F ntspr;rk; toq;fy;.

• FbePH tpepNahfpj;jy;.

,tw;iwj; jtpu cs;@uhl;rp rigfspdhy; eyd;Gup NritfSk; toq;fg;gLfpd;wd. mitahtd:

14.

• mtru mdHj;j (nts;sk;> #whtsp> Gay; fhw;W> jP tpgj;J Nghd;w ,aw;if mdHj;jq;fSf;fhf) epthuzj; jpl;lk;.

• kj epfo;Tfs;> Njrpa epfo;Tfs; Nghd;w

fyhrhu kw;Wk; Md;kPf Kf;fpaj;Jtk; nfhz;l epfo;TfSf;fhf epjpAjtp toq;fy;. Fwpj;j epfo;Tfis (cyf rpWtH jpdk;> KjpNahH jpdk;> ePH jpdk;> cs;@uhl;rp rig thuk;> ej;jhH jpdk;> GJtUl Nghl;b epfo;Tfs;> ntrhf; nghrd; epfo;Tfs;) xOq;F nra;jy; kw;Wk; elj;Jjy;.

• Neha; kw;Wk; tWikf;fhd epthuzk; toq;fy;.

• tpisahl;L kw;Wk; ,isQH tptfhuq;fspy; gy;NtW trjpfis toq;fy;.

• czTg; gapHr; nra;if • Kd;gs;sp kw;Wk; Foe;ij guhkupg;G epiyaq;fis elj;Jjy;. rdr%f epiyak;> epfo;T kz;lgk;> fiy epfo;r;rpfis urpg;gjw;fhd trjpfis toq;fy;.

• E}yf trjp kw;Wk; thrpf;Fk; kz;lgq;fs; vd;gtw;iw Kd;ndLj;jy;.

• clw;gapw;rp epiyak; tPLfSf;fhf epyj;ij gpupj;jspj;jy; • kw;Wk; Njitahd trjpfis jpl;lkpliy xOq;fikj;jy;.

,e;j Nritfis rpwg;ghf Kd;ndLf;f Ntz;Lkhapd;… cq;fSila cs;@uhl;rp rig epWtdj;jpd; tsq;fs;> ,e;j Nritfis toq;Fk; mstpid jPHkhdpg;gjpy; ngUksT Mjpf;fk; nrYj;jf; $Lk;. vdpDk;> cs;@uhl;rp rigAld; xd;whf ifNfhHg;gjd; Clhf ,tw;iw ntw;wpfukhf epiwNtw;Wtjw;F cq;fSf;F ,aYk;.

15.

cs;@uhl;rp rigfSf;F fpilf;Fk; Kiwg;ghLfs; kw;Wk; Nfhupf;if gpuNjr rig Clhf toq;fg;gLk; Nritfs; njhlHgpy; nghJthfTk;> jdpg;gl;l uPjpapYk; Kiwg;ghLfs; kw;Wk; Nfhupf;iffs; rkHg;gpf;fg;glyhk;. nghJtpy; Kiwg;ghL vd mwpag;gLk; ,tw;wpy; ngUk;ghyhdit Nfhupf;iffshf ,Uf;Fk;. ,itj; jtpu nghJkf;fspd; ,d;dy;fs; njhlHghd Mtzq;fs; vd ,tw;iw fUj KbAk;. ,q;F rkHg;gpf;fg;gLk; rpy Nfhupf;if my;yJ Kiwg;ghL cs;@uhl;rp rig mjpfhupfspd; jiyaPl;bd; %yk; jPHf;f KbAk;. cs;@uhl;rp rigfSf;F rl;luPjpahf mjpfhuq;fs; toq;fg;gl;Ls;s epiyapy;> ngUk;ghyhd Kiwg;ghLfs; gpuNjr rigf;Fs;NsNa epyTk; Kiwfisg; gad;gLj;jp rk;ge;jg;gl;l mjpfhupfs;> nrayhsHfs; kw;Wk; jiytHfspd; jiyaPl;bd; %yk; jPHf;f KbAk;.

16.

Nritfspd; rpwg;Gj; jd;ikia Nkk;gLj;Jtjw;fhf jw;NghJ Kd;ndLf;fg;gl;Ls;s nraw;ghLfs; jkJ gpuNjrj;jpy; cs;@uhl;rp rigapy; Nritiag; ngw;Wf; nfhs;tjw;fhf tUk; kf;fSf;F> cldbahf Nrit toq;Ftjw;F cs;@uhl;rp rig gy eilKiwfis gpd;gw;wy; Ntz;Lk;. mtw;wpy;> gpui[fs; gl;bay; vd;gjw;F tpNrl me;j];J cz;L. gpui[fs; gl;bay; midj;J cs;@uhl;rp rigapYk; fhl;rpg;gLj;jg;gLtJld;> Nritfisg; ngw;Wf; nfhs;tjpy; ePq;fs; gpd;gw;w Ntz;ba eilKiwfs; kw;Wk; mjw;fhf nrythFk; gzk; kw;Wk; fhy mtfhrk; vd;gd mjpy; Fwpf;fg;gl;bUf;Fk;.

17.

vjpHghHf;Fk; Nritfs; cq;fSf;F kfpo;r;rp mspf;Fk; tifapy; fpilf;ftpy;iy vdpd;… ePq;fs; cq;fSila flikfis Kiwahf epiwNtw;wpAs;s NghjpYk;> vjpHghHj;j Nrit kfpo;r;rp mspf;ff; $bajhf fpilf;ftpy;iy vdpd; kw;Wk; mJ Fwpj;J ePq;fs; jpUg;jp milatpy;iy vdpd; mjw;Fk; jPHT cz;L. mt;thwhd re;jHg;gq;fspy; fPo; Fwpg;gpl;l tifapy;> fPo; Fwpg;gpl;l egHfSf;F cq;fSila Nfhupf;if my;yJ Kiwg;ghl;bid rkHg;gpg;gjw;fhd cupik cq;fSf;F cz;L. Fwpj;j Kiwg;ghL my;yJ Nfhupf;ifia: • vOj;J %ykhf • tha; %ykhf • njhiyNgrp %ykhf • kpd;dQ;ry; (e-mail) %ykhf • Kiwg;ghl;L ngl;b my;yJ vz;zq;fis ntspg;gLj;Jk; Gj;jfk; • nghJkf;fs; muq;fpy; fUj;J njuptpj;jy; - nghJ rig $l;lk; eilngWk; re;jHg;gj;jpy;> kf;fs;> Fwpj;j rigapd; nghJ kf;fs; muq;fpw;F te;J> nghJ kf;fs; gpujpepjpapd; Clhf Nfhupf;ifia Kd;itg;gjw;F ,aYk;. ,J Fwpj;J rigapd; nrayhsupw;F Kd;$l;bNa mwptpj;J nry;tJ NkYk; ,yFthdJ. 18.

• nraw;FO $l;l re;jHg;gq;fspy; fUj;J njuptpj;jy; gpuNjr rigapd; epHthfj;jpw;F nghJkf;fis njhlHGgLj;Jtjw;fhf gpuNjr rig rl;l %yj;jpy; ehd;F nraw;FOf;fis ];jhgpg;gjw;F khdpaq;fs; toq;fg;gl;Ls;sJ. ,e;j nraw;FOf;fs; epjp kw;Wk; nfhs;if jpl;lkply; nraw;FO> Rw;whly; kw;Wk; trjp nraw;FO> tPlikg;G kw;Wk; r%f mgptpUj;jp nraw;FO> njhopy;El;g Nrit nraw;FO vd;gdthFk;. ,e;j nraw;FO gpujpepjpfSf;F Fwpj;j tplaq;fs; njhlHgpy; cq;fSila Kiwg;ghL / FiwghLfis rkHg;gpj;J mit njhlHgpy; rigapd; ftdj;jpw;F nfhz;L tu KbAk;.

gpuNjr rig fpuhkj;jpw;Fr; nrd;W kf;fspd; gpur;rpidiaj; jPHj;jy; ,yq;ifapd; tlkj;jpa khfhzj;jpy; nghyd;dWit khtl;lj;jpy; mike;Js;s gpuNjr rig 'yq;fhGu' gpuNjr rigahFk;. ,e;j gpuNjr rig mjpfhuj;jpw;Fl;gl;l gFjpapy; thOk; ngUk;ghyhNdhupd; tho;thjhuj; njhopy; tptrhakhFk;. gpuNjr Nghf;Ftuj;J> NtW mbg;gil trjpfs; Nghjpastpy; ,d;ikahYk;> mgptpUj;jpaile;j fpuhkg; gFjpahf cs;sikahy; gpuNjr rigapd; tUkhdKk; kpff; Fiwe;j kl;lj;jpy; cs;sJ.

19.

,d;dy; epiwe;j tho;f;if Kiwiaf; nfhz;Ls;s> tpNrlkhf nghJg; Nghf;Ftuj;J trjpfs; ,d;ikahy; kf;fs; gpuNjr rigf;Fr; nrd;W jkJ FiwghLfisj; njuptpg;gJ vd;gJ gpuNahfuPjpahf ajhHj;jkd;W. ,jdhy; rigahdJ kf;fsplk; nrd;W> mtHfis nrtpkLf;Fk; Kiwiag; gpd;gw;wpaJ. ,q;F kf;fSf;F cs;s gpur;rpidfs; kw;Wk; mtHfspd; ,d;dy;fs; njhlHgpy; Muha;e;J> gpuNjr rig Clhf jkJ mjpfhuj;jpw;F cl;gl;l gpuNjrq;fspy; kf;fis re;jpf;Fk; $l;lq;fs; eilngw;wd. ,jd; NghJ jiytH cl;gl;l FOtpdUf;F kf;fs; jkJ Fiwfis Fwpg;gpl;ldH. ,t;thwhd re;jpg;Gf;fspd; %yk; kf;fspd; Fiwfis cldbahf ftdj;jpw;F vLj;J> jPHT ngWtjw;Fk;> Kf;fpakhf kf;fspd; ek;gpf;ifia ntd;nwLf;fTk; KbAk;.

cq;fSila Nfhupf;iffs;> Kiwg;ghLfs;> FiwghLfs; fPNo Fwpg;gpl;ltHfSf;F rkHg;gpf;f KbAk; vd;gJld;> ,jd;NghJ cq;fSila ngaH> CH> Kftup vd;gtw;Wld; rkHg;gpg;gJ kpfTk; gaDs;sjhf ,Uf;Fk;.

• gpuNjr rigj; jiytH> gpuNjr rig cWg;gpdHfs;> rigapd; nrayhsH • khthl;l cjtp cs;@uhl;rp MizahsH • cs;@uhl;rp MizahsH • tplaj;jpw;F nghWg;ghd mikr;rpd; nrayhsH • Kjyikr;rpd; nrayhsH

20.

• Kjyikr;rH • MSeH • nghJ kf;fs; Kiwg;ghL njhlHghd ghuhSkd;w MizahsH (xk;Gl;];kd;) • ntFrd Kiwg;ghL nraw;FO (khfhz rig) • ntFrd Kiwg;ghL nraw;FO (ghuhSkd;wk;)

jw;Nghija njhiyj; njhlHG Jiwapd; tsHr;rpapd; fhuzkhf ,e;j KiwfSf;F mg;ghy;> kpd;dQ;ry; (e-mail) FWQ;nra;jp (SMS) mtru miog;G (Hot line) Nghd;w etPd njhiyj;njhlHG KiwfisAk;> gpuNjr rigapd; trjpf;F Vw;w tifapy; ePq;fs; gad;gLj;j KbAk;. cq;fSila Kiwg;ghL / MNyhridia gpuNjr rigf;F Kd;itg;gjpy; gpuNjr rig Clhf Nrit ,yf;fk; (Job Number) toq;fg;gLtJld;> mjd; %yk; Fwpj;j Kiwg;ghL / MNyhrid njhlHgpy; ePq;fs; kPs tprhupj;J mwpe;J nfhs;s KbAk;. cq;fSila Nfhupf;if epiwNtwtpy;iy vdpd; my;yJ Njitaw;w tifapy; jhkjpf;Fkhapd;> mJ Fwpj;J NkNy Fwpg;gpl;l Vida rigapd; caH mjpfhupfspw;F njuptpg;gjpy;> ,e;j Nrit ,yf;fj;ij gad;gLj;j KbAk;.

21.

rk;gt fw;if 2: kf;fs; kw;Wk; gpuNjr rig ,ize;J kf;fspd; Njitfis epiwNtw;wy;; jkJ fpuhkj;jpy; mike;Js;s nropg;ghd tay; epyj;ij NtW mgptpUj;jp Njitf;fhf gad;gLj;Jtjw;F murhq;fk; Kaw;rp nra;tjhf fpuhk kf;fs; mwpe;J nfhz;ldH. ,e;j tay; epyj;jpy; ghupa re;ijf; fl;lj; njhFjp xd;iw Muk;gpg;gjw;F murhq;fk; jpl;lkpl;Ls;sik njhlHgpy; fpuhk kf;fs; xd;wpize;J vjpHg;G ntspapl;ldH. ,J njhlHgpy; vLf;ff; $ba eltbf;iffs; Fwpj;J fz;lwptjw;F mtHfs; Kw;gl;ldH. gpuNjr rig rl;l%yj;jpw;F mika> rigf;F Mw;Wg;gLj;jg;gl;Ls;s mjpfhuq;fspd; mbg;gilapy; gpuNjr rigapdhy; epiwNtw;wg;glhj ve;jnthU epHkhzg; gzpiaAk; my;yJ fhzp RtPfupj;jiyAk; Kd;ndLf;f KbahJ vd;gjid ,jd; NghJ mtHfs; fz;lwpe;jdH. kf;fs; xd;wpize;J ,J njhlHgpy; jkJ gpuNjr rig kf;fs; gpujpepjpfspd; ftdj;jpw;F nfhz;L tUtjw;F eltbf;if vLj;jdH. kf;fspd; epahakhd Nfhupf;iff;F nrtpkLj;J mtHfs; midtUk;> ,e;j jpl;lj;jpw;F jhk; vjpHg;G njuptpg;gjhf Fwpg;gpl;ldH. mjd; gpd;dH> gpuNjr kf;fs; jkJ gpujpepjpfSld; gpuNjr rig jiytiu re;jpj;J ,e;j tplaj;ij njuptpj;jdH. jkJ kf;fspd; kw;Wk; rf cWg;gpdHfspd; 22.

Nfhupf;iff;F ,ire;J> jkJ KO MjuitAk; toq;Ftjhf mtHfs; Fwpg;gpl;ldH. Fwpj;j gpNuuiz gpuNjr rigapd; fye;JiuahlYf;F Kd;itf;fg;gl;l re;jHg;gj;jpy;> ghHitapLtjw;fhd fpuhk kf;fs;> kf;fs; muq;fpw;F tp[ak; nra;jpUe;jdH. jkJ gpujpepjpfs; Fwpj;j tplak; njhlHgpy; vt;thwhd fUj;ij ntspapLfpd;wdH vd;gJ njhlHgpy; mtHfs; ftdk; nrYj;jpdH. Fwpj;j fhzpia RtPfupj;jYf;F vjpuhd gpNuuiz rigapy; epiwNtw;wg;gl;lJld;> fpuhkj;jpd; tay; epyj;ijAk; mtHfshy; ghJfhf;f Kbe;jJ. gpuNjr rigAld; ifNfhHj;J nraw;gLtjd; %yk; kf;fSf;F eyd; fpilg;gJld;> fpuhkj;jpd; Ml;rpapy; nry;thf;F nrYj;Jtjpy; kf;fs; Mjutpd; ngWkjp njhlHgpYk; ,jd; NghJ ep&gpf;fg;gl;lJ.

23.

cs;@uhl;rp rigapy; Nrit toq;Ftjpy; cs;s tiuaiwfs; jw;NghJ fhzg;gLk; mjpfupj;j kf;fs; njhifapd; fhuzkhf> ,e;j midj;J NritfisAk; jdpj;J gpuNjr rigapdhy; khj;jpuk; toq;fNth> epiwNtw;wNth KbahJ. mt;thwhd re;jHg;gq;fspy; Vida epWtdq;fSld; ,ize;J mtw;iw epiwNtw;w NeupLk;. ,jd;NghJ cq;fSila Nfhupf;if gpuNjr rig Clhf rk;ge;jg;gl;l epWtdq;fSf;F Mw;Wg;gLj;jg;gLk;. cjhuzk;: • gpuNjr kf;fspd; Njitfspd; NghJ gy;NtW epWtdq;fs; ,izjy; • Ra Ntiytha;g;G • kfspH Nkk;ghL • Nghijg; nghUs; GdHtho;T

gpuNjrj;jpd; Njitapd; mbg;gilapy; kf;fSld; fye;Jiuahb Njitf;F Vw;wjhf gy Nritfis cUthf;f KbAk;.

24.

cs;@uhl;rp rig nraw;ghLfs; njhlHgpy; nghJ kf;fspd; nghWg;Gf;fs; vit? cs;@uhl;rp rigfspd; nraw;ghLfs; njhlHgpy; mwpe;J nfhs;sy; kw;Wk; ,e;j epWtdq;fSld; ,ize;J nraw;gLtjw;F Vw;gLj;jpf; nfhLf;fg;gl;Ls;s re;jHg;gq;fis gad;gLj;jpf; nfhs;tjd; %yk;> ,e;j epWtdq;fs; NkYk; kf;fs; eyd; nfhz;ljhf miktjw;F> mit njhlHgpy; ntspf;fpsk;Gk; FiwghLfis eptHj;jp nra;tjw;F ,aYk;. mjd; nghUl;L gpd;tUk; tplaq;fs; njhlHgpy; mtjhdkhf ,Uj;jy; Ntz;Lk;: • cs;@uhl;rp rig nraw;ghLfs; kw;Wk; eltbf;iffs; njhlHgpy; mwpe;J nfhs;sy;.

• gy;NtW mgptpUj;jp nraw;wpl;lq;fis jkJ eyDf;fhdit vd;gjid Gupe;J nfhz;L mtw;iw ghJfhg;gjw;F eltbf;if vLj;jy;.

• nghJ eyDf;fhd rl;lq;fis Gupe;J nfhs;sy; kw;Wk; gpd;gw;wy; cs;@uhl;rp rigapd; mgptpUj;jp • eltbf;iffSf;F ntFrd fUj;Jf;fs;> MNyhridfs; kw;Wk; xj;Jiog;gpid toq;fy;.

• Kiwahf tupfis nrYj;jy;.

• r%f nraw;wpl;lq;fspy; jd;dpr;irahf xj;Jiog;G toq;fy; 25.

• r%f nraw;wpl;lq;fspd; gpd;dH ghJfhj;jy; kw;Wk; guhkupj;jYf;F xj;Jioj;jy;.

• cs;@uhl;rp rig Nritiag; ngw;Wf; nfhs;tjw;F mbg;gilj; Njitfis g+Hj;jp nra;jy; • nghJ nrhj;Jf;fis ghJfhj;jy; • ,aYkhd tiuapy; Fg;igfspd; Kfhikj;Jtj;ij tPl;bNyNa epiwT nra;jy;.

• Rw;Wr; #oy; khrilahj tifapy; nraw;gly;.

• cs;@uhl;rp rigapd; Ml;rp nraw;ghLfspy; MNyhrid rhH kw;wk; jd;dpr;irahd tifapy; njhlHGgly;.

• VidNahUf;F ,ilQ;ry; Vw;glhj tifapy; jkJ eltbf;iffis Kd;ndLj;jy;.

• rigapd; Clhf Kd;ndLf;fg;gLk; Nritfis ngw;Wf; nfhs;tjw;F Kd;tuy;.

26.

crhj;Jiz E}y;fs;: 1987Mk; Mz;L 15Mk; ,yf;f gpuNjr rigr; rl;l%yk; cs;@uhl;rp rig â&#x20AC;&#x201C; cGy; nfhs;iffSf;fhd epiyak;

mNguj;d>

khw;Wf;

Local authority Grievance Redress Mechanisms - Ministry of Economic Development

27.

28.

cs;@uhl;rp rigfs; kw;Wk; nghJ kf;fs; Kiwg;ghL buhd;];ngud;]p ,d;lHne\dy; =yq;fh buhd;];ngud;]p ,d;lHne~dy; =yq;fh vdg;gLk; Coiy xopg;gjid gpujhd ,yf;fhff; nfhz;L nraw;gLk; rHtNjr mikg;ghd buhd;];ngud;]p ,d;lHne~dy; epWtdj;jpd; ,yq;iff;fhd fpisahFk;. cyfk; KOtJk; gy ehLfspy; E}w;Wf;Fk; mjpfkhd fpisfisf; nfhz;Ls;s buhd;];ngud;]p ,d;lHne~dy; tiyaikg;G ntspg;gilj; jd;ik> nghWg;Gilik kw;Wk; ey;yhl;rp nfhs;if vd;gtw;iw Nkk;gLj;Jtjw;F mHg;gzpg;Gld; cs;sJ. buhd;];ngud;]p ,d;lHne~dy; =yq;fh epWtdk; 2002Mk; Mz;L Kjy; ,yq;ifia NeHikahd ehlhf khw;Wk; Nehf;Fld; jkJ nrhe;jkhd gzj;ij gad;gLj;jp RahjPdkhf nraw;gl;L tUfpd;wJ.

Transparency International Sri Lanka 6, 37th Lane, Queen’s Road, Colombo 3 Phone: 011 4369781 - 3 Fax: 011 2506419 Email: tisl@tisrilanka.org Web: www.tisrilanka.org

ISBN: 978-955-1281-57-1