TrinityTalk Tribune Summer 2017

TRINITYTALKtribune CHRISTUS Trinity Mother Frances Associate Newsletter

INSIDE Tower | Garage Groundbreaking Magnet® Designation Children’s Miracle Network Celebrates 30 Years NEW OB|GYN Clinic Opens

Summer 2017

CHRISTUS Mother Frances Hospital - Tyler Breaks Ground on Massive Tower Expansion Project

On April 3, officials with CHRISTUS Trinity Mother Frances Health System broke ground on a massive new expansion of CHRISTUS Mother Frances Hospital - Tyler that will drastically increase the Emergency and Intensive Care capabilities of the System, as well as kicked off the accompanying Red Door Project through the CHRISTUS Trinity Mother Frances Foundation.

The expansion project will consist of a new 200,000-square-foot Tower to be built on the South side of CHRISTUS Mother Frances Hospital - Tyler, with a skywalk leading to a new, approximately 850-space parking garage across Dawson Street. The Tower will house a state-of-the-art Emergency Care Center, advanced Intensive Care Units and multiple support services, as well as space for future growth. Construction of the multi-level garage is scheduled to be complete by December 2017 and the tower is expected to be completed in the Fall of 2019.

“CHRISTUS Mother Frances Hospital - Tyler currently handles more emergency room visits than any local provider, with almost 75,000 per year, and is committed to outreach not only with facilities, but through services with Champion EMS and Flight For Life,” said Chris Glenney, FACHE, Senior Vice President of Group Operations for CHRISTUS Health and Chief Executive Officer of CHRISTUS Health Northeast Texas, which includes CHRISTUS Trinity Mother Frances Health System, CHRISTUS St. Michael Health System and CHRISTUS Good Shepherd Health System.

“Being able to access quality health care, especially emergency care and the specialized services required in the ICU, is hugely 1 TRINITYTALK tribune SUMMER 2017

important to patients. With the new Tower - and with the services available at the recently constructed CHRISTUS Mother Frances Hospital - South Tyler, we will be able to alleviate much of the pressure put on the current Emergency Care Center at CHRISTUS Mother Frances Hospital - Tyler and provide improved access to the patients who need it most.”

The schematic design of the new tower is complete and the final design development process is underway. The tower facility features six levels: Basement Level - Transportation, Biomedical Services, Integrated Service, Environmental Services, Security, Health Information Management, PBX, Equipment Processing and other expanded services Level One - State-of-the-Art Emergency Care Center Level Three - 24 bed ICU Level Four - 24 bed ICU Level Five - Future growth Roof - Two helipads/express ECC/OR transport “Sixty percent of patients admitted to CHRISTUS Mother Frances Hospital - Tyler arrive through the doors of the Emergency Department. Today, the Emergency Department at CHRISTUS Mother Frances Hospital - Tyler serves twice as many patients as it was designed for - patients arriving at a higher volume and with more significant injuries and illnesses than ever before. We recognized the need to bring improved access to critically injured and ill patients, both locally and who have been transferred from

across the Northeast Texas region with Champion EMS and Flight For Life,” said Jason Proctor, Chief Operating Officer, CHRISTUS Mother Frances Hospital - Tyler and the CHRISTUS Trinity Mother Frances Louis and Peaches Owen Heart Hospital. “This tower will enhance our capabilities to receive and treat the almost 200 patients per day that walk through the ECC doors at a health care facility with award-winning, faith-based care that has served this region for decades.”

through the “A Toast to East Texas” fundraisers.

The groundbreaking event held April 3 also introduced “The Red Door Project,” the CHRISTUS Trinity Mother Frances Foundation campaign to fund 9 million dollars of the cost of the Tower construction. The Foundation Women’s Board has already kicked off the program with their adoption of the dedicated Pediatric ER Waiting Room as the beneficiary of their 2017 fundraising efforts

and expansion is one of the largest projects ever undertaken by this health system, and we cannot do this without the support of the Northeast Texas community. This project is future-focused and patient-centered, enabling us to extend the healing ministry of Jesus Christ for generations to come.”

“It is crucial that the community come together in support of this vital community resource,” said Scott Fossey, Chief Development Officer | Vice President, CHRISTUS Trinity Mother Frances Health System and President, CHRISTUS Trinity Mother Frances Foundation. “By supporting The Red Door Project, the community can open the door to the advanced treatment space the community needs in order to maintain the standards of “Because it is the goal of CHRISTUS Trinity Mother Frances exceptional emergency care provided for all who walk through Health System to always seek innovation and to improve upon our doors.” our award-winning services, the new tower will also incorporate “This expansion project will build on a legacy of more than 80 the latest technology and advanced equipment,” said Mark years of critical care service to the people of Northeast Texas that Anderson, M.D., Chief, Emergency Medicine for CHRISTUS Trinity was set forth by our Founding Congregations and the caregivers Mother Frances Health System and Vice President | CHRISTUS here when they opened a day early to care for the victims of Trinity Clinic Physician Operations. “Our distinguished team of the New London School disaster,” said Lindsey Bradley, FACHE, CHRISTUS Trinity Clinic providers, medical staff, nursing staff former Senior Vice President of Group Operations for CHRISTUS and Associates will employ evidence-based procedures designed Health and Chief Executive Officer of CHRISTUS Health Northeast. to deliver cost-effective care through operational alignment with “In my 38 years with CHRISTUS Trinity Mother Frances Health national best-practice models and an evidence-based approach System, we have completed a lot of important projects; each one that streamlines efforts and prioritizes the patient experience.” of which has had outstanding community support. This new tower

CHRISTUS Trinity Mother Frances Health System Receives Prestigious Magnet® Designation After a multi-year application process CHRISTUS Mother Frances Hospital - Tyler, which includes CHRISTUS Mother Frances Hospital - Tyler, the CHRISTUS Trinity Mother Frances Louis and Peaches Owen Heart Hospital - Tyler and CHRISTUS Trinity Clinic, have been granted recognition by the American Nurses Credentialing Center (ANCC) as Magnet® facilities - one of the most prestigious and exclusive recognitions in the health care world.

“Organizations that have achieved Magnet® status typically demonstrate shorter lengths of stay, higher quality outcomes, lower costs and higher levels of patient satisfaction - and these are all the goals that CHRISTUS Trinity Mother “Magnet® designation really demonstrates nursing excellence Frances Health System aims for across the organization, for in an organization, and our patients come here for excellent care all our patients. As a benefit to patients and their families, ® throughout the health system,” said Robert Rose, MS, RN, NEA- the Magnet designation will bring better talent to Tyler BC, Chief Nurse Executive, CHRISTUS Health Northeast, as a community and will be a signal to our patients that we which includes CHRISTUS Trinity Mother Frances Health provide nursing care that exceeds national benchmarks and System, CHRISTUS Good Shepherd Health System and provides a work environment where nurses have a voice in their practice.

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CHRISTUS Trinity Mother Frances Health System Receives Prestigious Magnet® Designation, continued

We have worked incredibly hard for this, and to earn this designation is a true example of the dedication, compassion and commitment of this organization.”

The Magnet® Recognition Program recognizes health care organizations for quality patient care, nursing excellence and innovations in professional nursing practice. Developed by the American Nurses Credentialing Center (ANCC), Magnet® is the leading designation of successful nursing practices and strategies worldwide. Most hospitals and medical organizations do not meet the criteria necessary to apply for Magnet® recognition, as it is one of the most difficult statuses to achieve. CHRISTUS Mother Frances Hospital - Tyler is the only health care provider in the region to hold this designation.

“This designation is a tremendous honor for us and a testament to the culture of excellence among our nursing staff. Only the very best hospitals and medical organizations are even accepted for application, and even fewer go on to achieve Magnet® status,” said Laurie Hartwig, MPA/HCA, BSN, RN, NEA-BC, Regional Administrative Director of Professional Excellence, CHRISTUS Health Northeast and Magnet® Program Director. “Out of the hundreds of hospitals in Texas, less than 40 have achieved Magnet® status - less than 4 percent of organizations nationally have achieved Magnet® status.”

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Once accepted for application, a hospital spends the 24-36-month application process gathering and producing the necessary submission documents, which the ANCC only accepts four times a year. On Oct. 1, 2016, the ANCC received and reviewed CHRISTUS Trinity Mother Frances Health System’s application, then scored the document; an in-depth review process, which took roughly 3 months. When the document was found to be “Excellent” the ANCC scheduled a three-day site visit in April 2017 which verified that the data in the document is accurate and representative.

During the Magnet® site survey, appraisers from the ANCC verified, clarified, and amplified the information in the document.

They met with nurses and leaders across the organization, touring patient care areas and interviewing nurses about the work environment and nursing culture. The appraisers held roundtable meetings for feedback from nurses on topics such as leadership, staffing, Evidence-Based Practice, ethics, innovation in nursing, and retention and recruitment. All told, there were 66 meetings with more than 600 nurses speaking face-to-face with Magnet® surveyors. The event finished with an emotionally charged public community forum during which the ANCC appraisers heard examples of CHRISTUS Mother Frances Hospital - Tyler nurses impacting and changing lives in the community.

CHRISTUS Trinity Mother Frances Health System Receives Prestigious Magnet® Designation, continued “The site visit was a celebration of the tremendous amount of work that has been done throughout our organization over the last four years, and was long-awaited,” said Hartwig. “It was a wonderful opportunity to celebrate all the time, energy and effort we have put into this process and to ensuring the care we provide is truly exceptional.”

said Steve Keuer, MD, President of CHRISTUS Trinity Clinic and Chief Medical Officer, CHRISTUS Trinity Mother Frances Health System. “Hospitals that achieve Magnet® status demonstrate markedly improved outcomes for patients and create an atmosphere of cooperation, communication and shared desire to serve our patients. This is a deserved recognition of our nursing “There are 14 forces of Magnetism, and we have shown we staff, but all of CHRISTUS Trinity Clinic will benefit from this are excellent in all 14 of them to achieve the accreditation,” tremendous achievement.” said Hartwig. “There are several advantages to achieving “Achieving Magnet® status has been a goal of this health system Magnet® status. The message it sends to public is that this is for some time, and to earn this designation is truly something the gold standard in healthcare and that we have achieved special,” said Chris Glenney, FACHE, Senior Vice President of quality standards that set us apart from organizations that Group Operations for CHRISTUS Health and Chief Executive have not achieved Magnet® status. Another key component is Officer of CHRISTUS Health Northeast Texas, which includes that organizations with Magnet® status attract quality talent - CHRISTUS Trinity Mother Frances Health System, CHRISTUS from nurses and physical therapists to pharmacists and doctors, St. Michael Health System and CHRISTUS Good Shepherd people want to work for Magnet® organizations. To even achieve Health System. “From every level of the health system we feel it means that we have the environment, skills and culture in place an enormous sense of pride in this - not simply because we to make this a great place to work.” achieved this honor, but because of what this honor signifies to “Achieving initial Magnet® status is just the beginning. It’s an our leadership, to all our Associates, to our providers and to the ongoing designation,” explained Hartwig. “We must reapply people of Northeast Texas. This designation translates directly every four years, and continue to be innovative and elevate our to providing even better care, and it shows that our nurses standards of quality care and the patient experience. We have to are driven to display compassion along with a commitment to excellence. Achieving Magnet® status is about creating a culture maintain care at the highest levels.” of excellence that we use to care for those who need it, and it “This is a wonderful accomplishment for our System, and it is an incredible example of our Mission: to extend the healing is outstanding news for our physicians, advanced practice ministry of Jesus Christ.” providers, medical staff and our trusted partner providers,”

Children’s Miracle Network Telethon Celebrates 30 Years The 30th Annual Children’s Miracle Network Celebration! Telethon wrapped up Sunday, June 4, with a grand total of $1,265,839.47 raised in support of the pediatric services at CHRISTUS Trinity Mother Frances Health System. The event was broadcast on KYTX CBS-19 Television and featured local and national celebrities, stories of the children impacted by the community’s generosity, and vignettes of the extensive pediatric care provided throughout Northeast Texas’ CHRISTUS Trinity Mother Frances Health System.

Hospital, in recognition of their reputation as the region’s premier pediatric caregiver. Over the past 30 years, the generosity of the Northeast Texas community has allowed Children’s Miracle Network Hospitals to support the exceptional care provided for sick and injured children through the development of numerous programs including the Special Needs Clinic for medically fragile children, the establishment of Tyler’s only Level III Neonatal Intensive Care Unit, and the support of all CHRISTUS Trinity Mother Frances Health System Hospitals and Clinics with In 1987, the CHRISTUS Mother Frances Hospital - Tyler specialized pediatric equipment. was designated as the region’s only Children’s Miracle Network christustmf.org 4

Children’s Miracle Network Telethon Celebrates 30 Years, continued This year’s annual Celebration! Telethon was the culmination of the past year’s fundraising efforts. “Thirty years is a significant milestone,” said Robin Rowan, Children’s Miracle Network Hospitals Director, CHRISTUS Trinity Mother Frances Health System. “Not only did we celebrate a year of record setting community support, we brought back children and families who have been involved with Children’s Miracle Network from the start. This event has been a blessing to me, and I know the funds raised will be a blessing to the community.”

community to support pediatric services provided by CHRISTUS Trinity Mother Frances Health System. Later this summer, a community advisory committee, with representatives from area businesses that support the Children’s Miracle Network, will work with pediatric caregivers to allocate the funds for specific pediatric services.

For more information on services provided through CHRISTUS Trinity Mother Frances Health System and One hundred percent of donations made by Northeast the Children’s Miracle Network, Texans to Children’s Miracle Network stay right here in our visit christustmf.org/cmn.

CHRISTUS Trinity Clinic - OB|GYN Opens New Facility

After months of construction the new CHRISTUS Trinity Clinic OB|GYN - Tyler Medical Park opened to the public and patients of CHRISTUS Trinity Mother Frances Health System in June.

The newly updated facility, located at the intersection of Beckham and Fifth streets in Tyler, offers advanced facilities providing the highest quality of care and increased access to needed health care services for the women of Northeast Texas.

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The OB|GYN Clinic began seeing patients at the new location June 19. The new facility features 30 large exam rooms, 13 offices for providers and five separate stations for nursing staff.

The support service facilities will also be updated with newly designed non-stress LEEP | Ultrasound rooms, as well as the addition of an onsite lab for faster processing and test results for patients.

“This 15,500 square-foot facility houses the 10 OB|GYN physicians and Advance Practice Providers, with space for needed expansion and the addition of more health care providers in the future,” said Mark Skains, Administrative Director, OB|GYN for CHRISTUS Trinity Mother Frances Health System. “Because it is the goal of CHRISTUS Trinity Mother Frances Health System to always seek innovation and to improve upon our award-winning services, the new clinic has also incorporated design changes and an exam room experience based on feedback and research from best practices for medical offices across the nation.”

The original facility hosting the OB|GYN clinic was constructed in 1984, and the volume of patients and providers necessitated the move to a large facility.

“The number of women we serve from Tyler and the surrounding areas has continued to grow over the last several years, and as providers, we recognize the need to expand our facilities to meet their needs,” said Paul Fanning, M.D., CHRISTUS Trinity Clinic OB|GYN. “The location is beautiful, updated, easily accessible for our patients and has space to expand should that need arise in the future. I know I speak for everyone in the clinic when I say we are truly thrilled to get to work serving patients here.”

“The new OB|GYN was designed to be a modern adaptation of the heritage found in CHRISTUS Trinity Clinic locations throughout Northeast Texas. It will have a positive impact on the patient’s experience when they make the choice to trust us with their health care,” said Steven Keuer, M.D., the System’s Chief Medical Officer and President, CHRISTUS Trinity Clinic. “So many women and mothers have entrusted us with providing their care and helping to grow their families over the years, and this new facility will be home to many more generations to come.”

“Through our previous CHRISTUS Trinity Clinic OB|GYN facilities, women’s services and community involvement, CHRISTUS Trinity Mother Frances Health System has played a large role in the lives of the women in our communities for many years,” said Chris Glenney, FACHE, Senior Vice President of Group Operations for CHRISTUS Health and Chief Executive Officer of CHRISTUS Health Northeast Texas, which includes CHRISTUS Trinity Mother Frances Health System, CHRISTUS St. Michael Health System and CHRISTUS Good Shepherd Health System. “This new clinic is part of our long-term plan to better serve the women of Northeast Texas with expanded access to the services they need, while fulfilling our Mission to extend the healing ministry of Jesus Christ.”

CHRISTUS Mother Frances Hospital - Tyler Named Among Nation’s Top 100 for both patients and payers,” said Jean Chenoweth, senior vice president at Truven Health Analytics. “The magnitude of improvement we’ve observed over the last five years is greater than any other five-year period we’ve tracked. On top of that, this year’s winners have reached new highs in performance in comparison to peers across the country, which suggests that improvement in value from hospitals is likely to continue.”

The Truven Health 100 Top Hospitals is the most comprehensive, academically driven study of its kind. It evaluates clinical and CHRISTUS Mother Frances Hospital - Tyler has again been operational performance in 11 areas, addressing: inpatient named one of the nation’s 100 Top Hospitals® by Truven Health mortality, 30-day mortality rate, complications, core measures, Analytics®, part of the IBM Watson HealthTM business. Truven 30-day risk-adjusted readmission rate, severity-adjusted average Health Analytics is a leading provider of information and solutions length of stay, mean emergency room throughput, inpatient that support health care cost and quality improvement. expense per discharge, Medicare spend per beneficiary, adjusted “The hospital industry’s ongoing transition from fee-for-service operating profit margin and Hospital Consumer Assessment of to value-based care appears to be bearing some positive results Healthcare Providers and Systems (HCAHPS) score (patient rating of overall hospital performance).

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CHRISTUS Mother Frances Hospital - Tyler Named Among Nation’s Top 100, continued

“We are thrilled to be able to celebrate this award,” said Jason Proctor, Chief Operating Officer, CHRISTUS Mother Frances Hospital - Tyler and the CHRISTUS Trinity Mother Frances Louis and Peaches Owen Heart Hospital - Tyler. “Our designation as a Truven 100 Top Hospital® is an incredible accomplishment for our entire team, and I am proud of our CHRISTUS Trinity Clinic and partner providers and the entire CHRISTUS Trinity Mother Frances Health System team who made this a reality.”

Based on the results of this year’s study, if all Medicare inpatients received the same level of care as those treated in the awardwinning facilities: •• Nearly than 89,000 additional lives could be saved •• Over 61,000 additional patients could be complication-free •• Over $5.6 billion in inpatient costs could be saved •• The average patient stay would decrease by half a day •• Over 300,000 fewer discharged patients would be readmitted

within 30 days •• Patients would spend nine minutes less in hospital emergency departments per visit.

study has been conducted annually since 1993. Hospitals do not apply, and winners do not pay to market this honor. CHRISTUS Mother Frances Hospital - Tyler has earned this award previously in 2006, 2009, 2011, 2012, 2014, 2016 before this our seventh honor.

“Once again, the effort and initiative of the entire CHRISTUS Trinity Mother Frances team on behalf of our patients has been rewarded by Truven, and we couldn’t be prouder,” said Chris Glenney, FACHE, Senior Vice President of Group Operations for CHRISTUS Health and Chief Executive Officer of CHRISTUS Health Northeast Texas, which includes CHRISTUS Trinity Mother Frances Health System, CHRISTUS St. Michael Health System and CHRISTUS Good Shepherd Health System. “This award is a wonderful example of our commitment to providing the very highest quality health care the people of Northeast Texas, and each year our entire team works diligently with the goal of improving patient experience. We believe that by continually improving the quality of our care, advancing the services we provide and expanding access for our patients, we will continue to be recognized as a leader in health care as we work toward our Mission of extending the healing ministry of Jesus Christ.”

To conduct the 100 Top Hospitals study, researchers evaluate The winning hospitals were announced in the March 6th edition close to 3,000 short-term, acute-care, nonfederal hospitals. The of Modern Healthcare magazine. For more information, visit 100 tophospitals.com.

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CHRISTUS Mother Frances Hospital - Sulphur Springs Recognized as #1 Hospital in the Battle of the Buildings Bootcamp 2016

The U.S. Environmental Protection Agency’s ENERGY STAR program recognized CHRISTUS Mother Frances Hospital Sulphur Springs as the #1 Hospital in the Battle of the Buildings Bootcamp 2016. The energy savings for this competition for the hospital was $92,680.

For three months, from September 1 - November 30, 2016, more than 200 organizations across the country entered 800+ buildings to compete in the 2016 National Building Competition: BOOTCAMP. Competitors worked to cut energy and water waste, one energy or water-saving action at a time, and tracked their building’s monthly energy and water consumption using ENERGY STAR Portfolio Manager®, EPA’s online measurement and tracking tool.

CHRISTUS Mother Frances Hospital - Sulphur Springs competed against more than 800 buildings to reduce its energy use and protect the environment in the EPA’s 2016 ENERGY STAR National Building Competition: BOOTCAMP. “Congratulations to the team at CHRISTUS Mother Frances Hospital - Sulphur Springs who worked diligently to reduce the energy costs for our facility,” said Paul Harvey, MAH, Chief Executive Officer, CHRISTUS Mother Frances Hospital - Sulphur Springs, “Part of our mission of extending the healing ministry of Jesus Christ is being a good steward of our resources. This endeavor demonstrates our commitment to our community and to our role here. This honor recognizes what was truly a team effort.”

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Congratulations to the CHRISTUS Trinity Mother Frances Jacksonville team who won Second Place in the 2017 Jacksonville Chamber of Commerce Corporate Spelling Bee: Angie Halfpenny, Janet Skopik, RN and Chelsie Warren, LVN

CHRISTUS Trinity Mother Frances - Jacksonville Associates and providers held a health fair during the 2017 Tomato Fest where they gave our more than 200 bicycle helmets to kids, conducted health risk assessments and taught bicycle safety to students.

During the 2017 Food Collection to benefit St. Paul Children’s Foundation in Tyler - CHRISTUS Trinity Mother Frances Health System Associates collected over 2,000 lbs. for the St. Paul Children Foundation’s Food Pantry. Pictured are nurses from Education, CHRISTUS Trinity Clinic Cardiology, the Observation Care Center and staff from Integrated Services.

CHRISTUS Mother Frances Hospital - Jacksonville Associates and providers celebrated National Healthcare Week by setting up a photo booth and props.

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CHRISTUS Trinity Mother Frances Health System held their first annual Advanced Practice Provider Symposium in the Wisenbaker Conference Center at CHRISTUS Mother Frances Hospital - Tyler.

More than 30 attendees enjoyed speakers, presentations and discussion groups.

On April 4, CHRISTUS Trinity Mother Frances Health System leaders officially unveiled the brand new, state-of-the-art Laundry Facility. The Laundry team oversees the processing and delivery of over 4 million pounds of laundry per year and provides service to virtually every location that treats patients.

The East Texas Council of Governments (ETCOG) honored CHRISTUS Trinity Mother Frances Health System as Regional Corporate Citizen of the Year during its 94th Semi-Annual Board of Director’s Meeting on Thursday, March 16th, in Tyler.

The CHRISTUS Trinity Mother Frances Health System Ross Breast Center unveiled its new, state-of-the-art Mobile Mammography Unit during the Toast to East Texas Fundraising Kickoff Event on Thursday, March 2.

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Upcoming Events August 7-28

Childbirth Preparation Skills

802 S. Beckham

6:30 pm - 9 pm

August 7

EBP Fundamentals Conference

Tyler Junior College

8 am - 5 pm

August 8

Modern Grandparenting

Education Services

6:30 pm - 9 pm

August 15

Newborn Care

Education Services

6:30 pm - 9 pm

August 22

Pediatric CPR

Education Services

6:30 pm - 9 pm

August 26

Safe Sitter Class

Education Services

9 am - 12 pm

September 5

Breastfeeding

Education Services

6:30 pm - 9 pm

September 28

Tyler Eye Update

Wisenbaker Conference Center

5 pm - 9:30 pm

Do you have an event you would like featured in the Tribune’s Calendar? Email it to tribune@tmfhc.org

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