Soha Housing, Hometalk Spring 2015

Soha Housing’s residents’ magazine | Spring 2015

UNIVERSAL

Well supported!

Spring into online fun

Page 06

Page 10

Page 09

ARE YOU PREPARED FOR

CREDIT?

Easter Extravaganza Page 04

Hometalk | Soha Housing’s residents’ magazine | Spring 2015

How we’re doing Our performance to 31 December 2014 Performance Key: Achieved

| Nearly Achieved

| Not Achieved

Satisfaction Overall tenant satisfaction with Soha’s services

Tenants satisfied that Soha listens to their views and acts upon them

Target: 92% Actual: 88% Target: 78% Actual: 76%

Repairs Emergency repairs completed on time

Actual:

99.7%

Target: 99%

Arrears Urgent repairs completed on time

Routine repairs completed on time

Actual:

Actual:

99.5%

97.7%

Target: 99%

Target: 99%

Homes

Arrears for current tenants

We are actually currently on track to meet our target. The figure shown is misleading as a result of the dates on which we receive Direct Debit and Housing Benefit payments.

Actual:

4%

Target:

1.8%

New homes built or acquired

Average re-let time for all homes Target: 2.8 Weeks Actual: 3.3 Weeks

Target: 450

Actual: 525 02 2 www.soha.co.uk

Hometalk | Soha Housing’s residents’ magazine | Spring 2015

Welcome to Hometalk Thanks for all the feedback about the new look for Hometalk; we’re really pleased you like it as much as we do. In this issue we’re trying out a new way of showing you how we’re doing, which we hope you’ll find simpler to understand than before. Let us know if you think it works. What it shows is that we’ve set ourselves some stretching targets, but are performing very well.

I

n this edition we’re talking about the introduction of Universal Credit in our area (do you know if you’ll be affected? Read our guide on pages 6 and 7); what our corporate plan actually means for you, our tenants (page 8); and launching our 2015 gardening competition (page 13).

I’m looking forward to seeing all the amazing entries and getting some inspiration.

In this issue...

P4 Easter extravaganza

P5 Five reasons to give volunteering a go

P6 Are you prepared for Universal Credit?

We’ve also got some excellent suggestions for Easter holiday family fun (page 4). Whether you’re planning your holidays to be action-packed or relaxing, best wishes from all at Soha for the Easter break.

Richard Peacock, Chief Executive P8 What can you expect from Soha this year?

Contact us

P9 Spring into online fun

The Editor, Hometalk magazine, Soha Housing, Royal Scot House, 99 Station Road, Didcot OX11 7NN Call 01235 515900 or free from a landline on 0800 014 15 45 Email housing@soha.co.uk Join the conversation on Twitter @SohaHousing Find us on Facebook at www.facebook.com/SohaHousing Sub-editor: Sue Grief of Write Away!

Designed by: Toast Design www.toastdesign.co.uk Print managed by:

P10 Well supported!

P11 Out and about with Soha

Audio services by Transcriptions Direct www.transcriptionsdirect.co.uk Hometalk is also available in large print, audio and electronic formats. If you would like to receive a different version, or unsubscribe from receiving Hometalk altogether, please email lizroberts@soha.co.uk or call us on the telephone number above.

P12 DigIt with Damien P14 Diary dates

www.soha.co.uk 03 3

Hometalk | Soha Housing’s residents’ magazine | Spring 2015

Easter Extravaganza Make the most of the Easter holidays with our top tips for free family trips. Watch out for more ideas on our Facebook page (www.facebook.com/SohaHousing) and share your own to win a prize! We’ll also be announcing our own free family activities on Facebook.

THE GREAT OUTDOORS! Never mind the April showers!

Get your wellies on and head out with the kids – a bit of mud just adds to the fun!

Warburg Nature Reserve, near Henley-on-Thames www.bbowt.org.uk/reserves/ warburg-nature-reserve A visitor centre, bird hides and picnic area all make Warburg Nature Reserve a great place to bring your family. Pick up a special backpack that includes games, trail notes and spotter sheets from the visitor centre.

Millets Farm Centre www.milletsfarmcentre.com The free farm zoo, park and picnic space make Millets a firm family favourite. Take the FREE courtesy bus service from Abingdon and Wantage on a Tuesday (check their website or call 01865 392200 for details).

Cuttlebrook Nature Reserve, West Thame, near the Southern Road Recreation Ground www.cuttlebrook.org.uk Pack a picnic and drop into the family area at Cuttlebrook, then take your time to explore the beautiful surroundings.

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Island Farm Donkey Sanctuary, Brightwell-Cum-Sotwell www.donkeyrescue.co.uk The visitors’ centre and café are usually open 11am – 4pm on weekends and school holidays; when the weather is fair visitors are welcome to walk along to the fields from where you’ll be able to see a lot of donkeys, some at close quarters!

Breathtaking Birds Tues 7 April – Thurs 9 April 1pm – 4pm Oxford University Museum of Natural History, Parks Rd, Oxford, OX1 3PW www.ox.ac.uk/event/ breathtaking-birds Try a bird song quiz and make a Red Kite mobile!

GET ONLINE! You can use the Internet for free at Oxfordshire libraries and in the reception at Soha’s offices. We can even offer you a free lesson if you’re not sure where to start!

Check out these pages for more ideas of free and discount family fun for the school holidays: www.naturedetectives.org.uk www.netmums.com/activities/ free-family-fun www.getoxfordshireactive.org/ southoxfordshire

GET CRAFTY Museums and libraries are great places to look out for free craft activities.

Drop in and Doodle: Phasmagorical Plasma Thursday 2 April – Sunday 12 April 2015, 10am – 4pm Cornerstone Arts Centre, Didcot www.cornerstone-arts.org Create a swirling plasma artwork after investigating the ‘Making a Sun Earth’ exhibition.

STOP PRESS… Calling all young artists! Soha has just launched an art competition for children and young people on the subject of Home. Check our Facebook page or call us for more information.

YOU SAID, WE DID You said Soha should play a bigger role in local communities. Over the last two years, we’ve supported initiatives including cookery classes, fun days, litter picking and more in over 20 neighbourhoods!

If you’ve got an idea for your community, get in touch.

Hometalk | Soha Housing’s residents’ magazine | Spring 2015

Five reasons to give volunteering a go

We all know that volunteering really can make things better: whether visiting someone who is lonely, providing transport, cooking skills or getting involved with Soha, you really can make a difference. But did you know that volunteering can also be great for you?

01 02 03

IT CAN MAKE YOU HAPPIER Research shows that giving our time, energy and kindness to others not only helps them, but is great for our own wellbeing and happiness.

MAKE FRIENDS Half of people over60 say they make new friends and keep active by volunteering.

CHALLENGE YOURSELF The training and support available to volunteers means you could surprise yourself with new skills, knowledge and achievements.

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05

STAY WELL Many voluntary activities cover your expenses, making it easier to get out and about. Keeping active can be great for your mental and physical health. A quarter of volunteers aged 35-44 say they do it to improve their health.

GET THAT JOB! Tenants wanting to get back into work or find a better job will often tell you that doing a spot of volunteering makes all the difference. A survey of the UK’s leading businesses showed that 73% said they’d employ someone who’s volunteered in preference to someone who hasn’t.

“Since I started volunteering, I’ve gone from being the quiet mouse in the corner to someone who’s talked to an audience of hundreds.

I never would’ve thought that possible.”

Carole, Soha tenant

“People have in the past said to me they don’t understand why I volunteer and that I could just sit at home and no-one would blame me.

But I’d be a lot worse off – and possibly in need of greater medical and other support – if I did that.

Because that’s the difference volunteering makes.”

Emma, Soha tenant and CAB volunteer www.writerinawheelchair.co.uk WANT TO FIND OUT MORE? Here are some online volunteering websites with opportunities throughout the country: www.do-it.org www.timebank.org.uk www.ocva.org.uk/volunteercentre (local opportunities in Oxfordshire) www.swindonvolunteers.org.uk (local opportunities in Swindon)

Soha VOLUNTEERS We’re working with Oxfordshire Community and Voluntary Action (OCVA) to train Soha tenants to become community ambassadors who can help find other people the voluntary role they want. If you want to know more, please email ri@soha.co.uk or call us.

www.soha.co.uk

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Hometalk | Soha Housing’s residents’ magazine | Spring 2015

ARE YOU PREPARED FOR

UNIVERSAL CREDIT? You may have heard something about Universal Credit in the news over the past few months, but do you know whether it will affect you?

U

niversal Credit (UC) is a new Benefit that is starting to replace six Benefits for people of working age. It will be made as a single monthly payment that includes any help you get with your rent.

• your email address • your phone number and address • Soha’s address • details of your rent payment • your bank account details

If you’re asked to make a claim, don’t delay. Universal Credit payments start when you complete your claim and not from when you became unemployed. Before you start, you’ll need to have some information ready. This includes:

• and details of any income or savings you have.

Your claim needs to be done in one sitting; you can’t save or go back to it, so make sure you have all the information with you before you start.

• your National Insurance number (this will be on your payslip or P60 – if you can’t find it call the NI helpline on 0300 200 3502)

Concerns or questions about Universal Credit? Call Tom, our Benefits specialist, on 01235 515900 or email him on tmason@soha.co.uk.

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THE SIX BENEFITS UC REPLACES FOR WORKING AGE PEOPLE ARE: • Housing Benefit • Jobseeker’s Allowance • Income-related Employment and Support Allowance • Income Support • Working Tax Credit, and • Child Tax Credit.

If you get any of these then you need to know about Universal Credit.

Universal Credit arrived in our area in February, starting in Swindon, and at first will only apply to you if you are single and making a new claim.

Over the next few months it will roll out across Oxfordshire, and to more types of household, so we’ve put together our top three things you can do to get ready.

Hometalk | Soha Housing’s residents’ magazine | Spring 2015

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GET ONLINE WITH SOHA DIGITAL You must have an email address and access to the internet to claim Universal Credit online.

If you’re not confident using a computer, or would like help setting up an email account, Soha can help. Sign up for one of our free sessions where Adela can help you with the basics of using a computer or tablet.

If you don’t have a computer at home, you can use the ones in reception at Soha, or ask at the Jobcentre for free facilities. Local libraries usually have PCs you can use for free.

As an added bonus, being online gives you access to cost comparison websites and discount vouchers, so you can save money too.

OPEN A BANK ACCOUNT Universal Credit will be paid directly into your bank, building society or credit union account – if you haven’t got one you’ll need to set one up. You need one that lets you accept automated payments as this is how you will receive your money. If you’d prefer not to go through a credit check, pick an account that doesn’t let you have an overdraft.

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2

SET UP A MONTHLY HOUSEHOLD BUDGET Universal Credit will be paid monthly in arrears – if you’re used to managing your money weekly or fortnightly this may be a big change for you. Set up a spreadsheet, or use an online budget planner (we like the Money Advice Service’s planner at www.moneyadviceservice.org.uk/ budget) to help work out your income and outgoings.

Remember that if you’re used to having your rent and bills paid for you by Benefits, you’ll now be responsible for paying them yourself. Go to www.yourmoneymatters. org.uk for tips on budgeting and how to make your money go that little bit further.

DID YOU KNOW? If you live or work in Oxfordshire, you can join Oxfordshire Credit Union (OCU). All you need to do when you join is to start saving a regular amount each month. You can save as much or as little as you like and as often as you like, by Standing Order from your bank or you can pay cash in at shops and garages which show the PayPoint sign.

OCU is fully regulated by the FCA and covered by the Financial Services Compensation Scheme, so your savings are 100% protected.

Once you’ve saved regularly with OCU for three months, you can apply for a loan. Terms will depend on your circumstances and they never lend more than you can repay.

If you would like to join OCU and start saving, please call

01865 777 757 or download an application form at www. oxfordshirecreditunion.co.uk.

YOU SAID, WE DID Tenants have told us that energy bills are a worry. We are investing more than half a million pounds in improving our least energyefficient homes – making them warmer and more affordable.

www.soha.co.uk

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Hometalk | Soha Housing’s residents’ magazine | Spring 2015

What Can You Expect From Soha this Year?

Like any business, Soha has to work out its priorities and how to achieve them. We set our broad aims for three years at a time - we’re currently in the middle of a plan that takes us through to April 2017.

W

e break down each aim into manageable chunks and set ourselves measurable targets for two years at a time. We start planning our next targets in about November: it takes a lot of discussion – with tenants, partner agencies, staff and with the Board of Soha!

That’s the background. April sees the start of a new business year and a set of two-year targets. So what does it mean to you as a tenant?

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• • • •

Quicker repairs.

Better grounds maintenance.

A new, improved website.

Support for tenants looking for work, including training, volunteering experience and the offer of a reference.

• More help for tenants to get online and make the best of the internet.

• More activities supported by Soha in local communities.

• More ways to get involved with shaping Soha’s services.

You can see all the tasks we set ourselves over the four years 2013-2017 on our website Go to www.soha.co.uk/ corporate/readaboutus or you can ring Customer Services for a printed copy of our Corporate Plan. Call 01235 515 900 if you’re using a mobile or ring us for free from a landline on 0800 014 15 45.

YOU SAID, WE DID Young people of Berinsfield said there was nothing for teenagers to do. We started Sport for Streets, a weekly high-energy sports and activities session.

Hometalk | Soha Housing’s residents’ magazine | Spring 2015

Spring into online fun Would you like to know how to use a computer keyboard, browse a tablet or smartphone or send an email? Then come along to one of our Spring Online 2015 free events and have some fun.

S

pring Online makes it possible for thousands of people, many for the first time, to try out using computers, tablets and the internet.

Currently around 6.4 million people have never used the internet, and 5.6 million of those are over 55. Soha is working to change this by hosting free taster events for our tenants across our area.

“I’m really pleased that I managed to set up an Amazon account and learned how to buy from [them]. I could not have done it without help. I’m now confident that I know how to shop on Amazon.”

TUESDAY 21 APRIL 10am – 12pm & 1pm – 3pm The Christ Church Centre, Henley

“Fantastic, I learned a lot!

My head is buzzing and I have homework to do.

It’s great you can come somewhere for free advice.”

WEDNESDAY 22 APRIL 10am – 12pm & 1pm – 3pm Oakdale Court, Wallingford THURSDAY 23 APRIL 10am – 12pm & 1pm – 3pm Windmill Place, Thame

If you’re community minded with good computer skills and would like to be involved, please email digital@soha.co.uk.

YOU SAID, WE DID You said it would help to have more info on how to get a home and applying for housing. We’ve produced an introductory leaflet which anyone can request by telephone, find in our Reception, or grab copies of when we’re out and about at Playdays and other events during the summer.

£2.

50 a Hire a ton Bromp bike folding 24/7 Soha tenants get frequent membership for £10.

Hire a bike for just £2.50 a day

£2.50 a da y

day

Soha Tenants

Special Offer join for £10!

To take advantage of the offer register with the promo code SOHA at bromptondock.co. uk/register Bikes are available to hire from Didcot Parkway (OX11 7NR) and 27 other locations across the UK.

bromptonbikehire.com www.soha.co.uk

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Hometalk | Soha Housing’s residents’ magazine | Spring 2015

Well supported!

Tenants who produced the Annual Report last year made a saving large enough to give small grants to community events and projects around Soha’s neighbourhoods.

T

hey called the money the Wishing Well Fund and all sorts of great ideas were born: from a Hallowe’en party for teens (an alternative to trick-or-treating) and a Christmas lunch for older people on their own, to community clearup sessions – LitterPickids (above) in Berinsfield. The offer of funding really brought out your creative side!

Another of the Wishing Well ventures revived an annual tradition from when the Cholsey Meadows development was the Fair Mile hospital and the Cholsey village children were invited up to the Fair Mile hall for a Christmas party.

Cholsey Meadows residents held their version of this event just a few days before Christmas last year.

130 people attended, 80 of them children. Helen Jiggins, one of the organisers, says it was “a great community event for residents of ‘new’ and ‘old’ Cholsey to meet up!”

Last but not least in our round-up of Wishing Well grants is the fabulously

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successful Thame Mixers initiative: with generous donations of food and equipment from Sainsbury’s, Co-operative Food and Waitrose in Thame, six sessions with crèche included brought Soha residents who love to cook together with ones who wanted to learn. All the students got a Food and Hygiene Level 2 Certificate out of it – a great help to any of them looking for food-related jobs.

THERE WILL BE MORE GRANTS UP FOR GRABS IN THE SUMMER. If any of these Wishing Well projects have inspired you, there will be more grants up for grabs in the summer. Soha’s 2000 Fund wants your nominations for schemes to win a few hundred pounds each to get new community projects off the ground in Soha neighbourhoods.

Watch out for more news in the July edition of Hometalk, keep an eye on

our Facebook page or contact the Resident Involvement team if you simply can’t wait till the launch!

Why the name 2000 Fund? Because in spring 2015, Soha will have handed over its 2,000th new home.

That’s really something to celebrate!

Anyone up for organising a street party …?

YOU SAID, WE DID The Disability Action and Awareness Group wanted Soha to put in writing that we will help residents apply for a grant for major adaptations to their home if they need it. We’ve put that in our policy so that all staff know to offer assistance.

Hometalk | Soha Housing’s residents’ magazine | Spring 2015

Out & about with Soha

Sadly we see fewer of our tenants during the winter months, but that doesn’t mean nothing’s been happening.

We had great fun at our microchipping event with Dogs Trust and all your pooches – watch out for more free microchipping coming up over the spring and summer.

From April 2016 microchipping becomes compulsory in England, so with Soha’s help you can be ready well in advance!

30 October

Sonning Common Playday

21 November Children’s Takeover Day 5 December

AfA - International Day for Disability

11 December Seniors’ Christmas Event 17 January

Soha & Dogs Trust Microchipping Event

www.soha.co.uk

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Hometalk | Soha Housing’s residents’ magazine | Spring 2015

DigIt! with Damien

Is there anything that says spring more than the whiff of the first grass cuttings of the year? Even if your own garden is just a collection of pots on the windowsill, there are sights, smells and sounds of spring all around us. Hometalk talked to Damien, Soha’s award-winning gardener, to find out what jobs he’s doing and planning at this time of year.

WEEDING You (and the weeds) may have had a few months off but there’s no let-up now that spring is on the way. Use old boards to step on as you work in your flowerbeds; you will avoid compressing the soil and making the weeds harder to pull out.

VEGETABLES Once the soil reaches 6°C you can start to sow outside. If you’ve got some of that gardening fleece left that we mentioned in the last edition of Hometalk, use it to protect the new shoots.

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HEDGES If you have a hedge in your garden, the chances are that you are responsible for it, rather than Soha (although you can always check with the Customer Services Advisors).

Now is the time to prune hard but you only need to do one side. The top and the remaining side will grow to cover over the pruned wood during the spring. You should do the rest of the hedge in the summer to keep it in manageable shape.

FEEDING Now’s the time to improve the quality of your soil, but only after you’ve weeded – otherwise you will just be boosting the chances of the nasties taking a hold. Dig in compost, manure or leaf mould and turn over the soil to a depth of about 5cm (2 inches). If you have allotments in your neighbourhood, wander up to see the gardeners there.

They’re bound to be able to tell you the best local sources of any soil dressings going cheap – or even free.

Hometalk | Soha Housing’s residents’ magazine | Spring 2015

BULBS If you were given any flowering bulbs for Christmas you could plant them out ready to make a good show next year. Hyacinths, dwarf iris, miniature daffodils and their friends would all welcome a new home in your garden. Keep them moist and out of the wind to start with.

LAWNS

Your first cut of the year should be

on the highest setting, getting lower as you head through the spring. It’s much easier to mow around flower beds if they have clean edges – and a sharp line looks so much more attractive. So now’s the time to use the back of a spade or a half-moon edging tool to make the distinction between lawn and soil. Remember to rake your lawn clippings away from the edges of the beds, not into them!

DOUBLE YOUR DISPLAY! Existing plants can be divided up to make new, smaller ones ready to flourish through the summer.

If you’re not sure, you can check which at www.rhs.org.uk/ plants. It’ll even tell you how to do it!

Soha staff who go out and about frequently tell Hometalk that one of the best bits about their job is seeing the care residents lavish on their gardens.

So… since so many of you make us happy, we thought it was time for us to return the favour by giving you a chance to win in our - Prettiest Plots and Pots Garden Competition.

PRETTIEST PLOTS AND POTS GARDEN COMPETITION Whether you’ve got a Downton Abbey-sized garden, the most compact window box or anything in between that’s outdoors, there’s sure to be a category you can enter to win garden or home vouchers: • Best front garden • Best back garden • Best environmental/wildlife garden • Best community garden • Best sheltered scheme garden • Best single hanging basket/container • Most improved garden (before and after shots, please) • Best children’s garden (age 4-10) • Best children’s garden (age 11-16) Get your entry forms now from the Resident Involvement Team on ri@soha.co.uk or 01235 515 900 (0800 014 15 45 free from a landline). Judging will take place mid-August.

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Hometalk | Soha Housing’s residents’ magazine | Spring 2015

Diary dates April 2015

May 2015

Wednesday 1 April

Thursday 7 May

AM visit: Estate inspection, Cholsey Meadows Estate survey, Cholsey Meadows

AM visit: Estate inspection, Great Western Drive, Didcot

Thursday 2 April PM visit: Estate inspection, Medill Close, Woodcote Thursday 9 April AM visit: Estate inspection, Gainsborough Estate, Henley Monday 13 April AM visit: Estate inspection, Great Western Drive, Didcot

PM visit: Estate inspection, Medill Close, Woodcote Friday 8 May AM visit: Estate inspection, Fleet Meadow, Didcot Tuesday 12 May 10am – 12pm: Housing Benefit Surgery, Thame Town Hall 11am – 12pm: Free computer session, Old School Place, Watlington

Tuesday 14 April

PM visit: Estate inspection, Van Diemans Road & Broadwaters Avenue, Thame (with Thames Valley Police)

10am – 12pm: Housing Benefit Surgery, Thame Town Hall

Wednesday 13 May

11am – 12pm: Free computer session, Old School Place, Watlington

9.30am – 1pm: Housing Benefit Surgery, Royal Scot House, Didcot

Wednesday 15 April

AM visit: Estate inspection, Cholsey Meadows

9.30am – 1pm: Housing Benefit Surgery, Royal Scot House, Didcot

Estate survey, Great Western Drive, Didcot

AM visit: Estate inspection, Fleet Meadow, Didcot

Thursday 14 May

Thursday 16 April

10am – 12pm: Housing Benefit Surgery, Henley Town Hall

10am – 12pm: Housing Benefit Surgery, Henley Town Hall

AM visit: Estate inspection, Gainsborough Estate, Henley

Tuesday 21 April

6pm – 8.30pm: Tenants’ Forum, Royal Scot House, Didcot

10am – 12pm & 1pm – 3pm: Spring Online, free computer session, The Christ Church Centre, Henley

Tuesday 19 May

Wednesday 22 April 10am – 12pm & 1pm – 3pm: Spring Online, free computer session, Oakdale Court, Wallingford

AM visit: Estate inspection, Swindon AM visit: Estate inspection, Ock Bridge Place, Drayton Road & Caldecott Chase, Abingdon

Thursday 23 April

10am – 12pm: Astons Online, free computer session, Astons Village Hall

AM visit: Estate inspection, Great Western Park, Didcot

Wednesday 20 May

10am – 12pm & 1pm – 3pm: Spring Online, free computer session, Windmill Place, Thame

10am – 12pm: Free computer session, Henley YMCA

Tuesday 28 April AM visit: Estate inspection, Luker Avenue, Henley PM visit: Estate inspection, Great Western Park, Didcot

Thursday 21 May AM visit: Estate inspection, Sherwood Place, Oxford Tuesday 26 May AM visit: Estate inspection, Luker Avenue, Henley PM visit: Estate inspection, Mount View, Henley Wednesday 27 May AM visit: Estate inspection, Great Western Park, Didcot 10am – 12pm: Free computer session, Oakdale Court, Wallingford

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Hometalk | Soha Housing’s residents’ magazine | Spring 2015

Advice |

Training |

Estate inspections and surveys |

Tenants’ Forum

June 2015

July 2015

Wednesday 3 June

Thursday 2 July

AM visit: Estate inspection, Fleet Meadow, Didcot

PM visit: Estate inspection, Medill Close, Woodcote

Thursday 4 June

Wednesday 8 July

AM visit: Estate inspection, Great Western Drive, Didcot

AM visit: Estate inspection, Fleet Meadow, Didcot

PM visit: Estate inspection, Medill Close, Woodcote

AM visit: Estate inspection, Cholsey Meadows

Tuesday 9 June

Thursday 9 July

10am – 12pm: Housing Benefit Surgery, Thame Town Hall

AM visit: Estate inspection, Gainsborough Estate, Henley

Wednesday 10 June

AM visit: Estate inspection, Great Western Drive, Didcot

9.30am – 1pm: Housing Benefit Surgery, Royal Scot House, Didcot

Tuesday 14 July

AM visit: Estate inspection, Cholsey Meadows

10am – 12pm: Housing Benefit Surgery, Thame Town Hall

Estate survey: Mount View, Henley

PM visit: Estate inspection, Van Diemans Road & Broadwaters Avenue, Thame (with Thames Valley Police)

Thursday 11 June 10am – 12pm: Housing Benefit Surgery, Henley Town Hall AM visit: Estate inspection, Gainsborough Estate, Henley Tuesday 16 June 10am – 12pm: Astons Online, free computer session, Astons Village Hall Wednesday 17 June 10am – 12pm: Free computer session, Henley YMCA Tuesday 23 June

Wednesday 15 July 9.30am – 1pm: Housing Benefit Surgery, Royal Scot House, Didcot Estate survey: Ock Bridge Place, Drayton Road & Caldecott Chase, Abingdon Thursday 16 July 10am – 12pm: Housing Benefit Surgery, Henley Town Hall 6pm – 8.30pm: Tenants’ Forum, Royal Scot House, Didcot Tuesday 21 July

AM visit: Estate inspection, Luker Avenue, Henley

AM visit: Estate inspection, Ock Bridge Place, Drayton Road & Caldecott Chase, Abingdon

PM visit: Estate inspection, Mount View, Henley

Wednesday 22 July

Wednesday 24 June

AM visit: Estate inspection, Great Western Park, Didcot

AM visit: Estate inspection, Great Western Park, Didcot

AM visit: Estate inspection, Swindon Thursday 23 July AM visit: Estate inspection, Sherwood Place, Oxford Tuesday 28 July AM visit: Estate inspection, Luker Avenue, Henley PM visit: Estate inspection, Mount View, Henley

WELCOME ON BOARD If you see them around, say hello to our two new contractors. Carter & Faraday Associates took over all our cleaning contracts at the end of November. They’ve made a great start, with tenants giving glowing references like “Jason is the best window cleaner we’ve ever had” and “He needs a well done”. High praise, indeed!

EmmDee Building Services took over our repairs contract at the beginning of February. Most of the Mears staff have transferred to the new contract, so you’ll be seeing some familiar faces but with new vans and uniforms.

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