Collaboratively set a rule (include in the code of conduct) at the outset of the activity as to a penalty for late-comers. Select an activity, such as telling a story, singing a song or sharing a quote with is relevant and suitable for the group of participants. Silence The course of action depends on the reason for the silence. A question might be unclear and need rewording or there could be a participant around whom the others are shy and this could be addressed through the rules of engagement and/or a suitable icebreaker. You also need to consider that cultures interpret silence in different ways and it does not always need to be filled. Judgment on a case by case basis will help you decide whether to wait out the silence, move on the next subject or confront it directly by inquiring about the cause. For shy participants, use smaller groups to discuss topics (round robin, pair work) If participants are falling asleep, use energizers. Energizers74 are energy building activities that can be used any time the facilitator feels the group energy needs boosting. They are intended to be quick and fun activities that get people moving, laughing, and at ease. They are ideal for the very outset of an activity or after the lunch break as they help participants re-focus their attention. Disinterest If one or more participants are carrying on simultaneous private conversations, you ask them a question pertaining to the discussed topic or ask them if they would like to share with the rest of the group, or if they could save their conversation for later. Monopolizing the conversation When facing domineering participants, you can say you would like to hear from someone who hasn‟t expressed their opinion yet or that you would like to hear a different opinion on the subject. If the participant continues to monopolize the discussion, suggest to continue the conversation at the break Negativity Do not get into an argument/debate with a participant that is in disagreement with you, simply agree to disagree or go back to the group and ask them to respond For participants who complain, ask them to propose solutions or suggest them to put down their complaints on paper and document them and reassure them they will be reviewed. You can also talk to them during the break so they feel they have the opportunity to express their dissatisfaction. In general, let the group deal with the difficult participant but if an intervention becomes necessary, you should refer back to the ground rules. Use the following graph as a guideline to determine the level of intervention needed.
HUMOUR
74
Here are a few examples of energizers http://tinyurl.com/32722n4
