HR PILLAR: Transformation
Celebrating the human element in digital transformation By Lindiwe Miyambu, Group Executive for Human Capital at African Bank
“...digital transformations are just as much about the people as they are about the technology.“
H
R digital transformation
Covid-19 has in fact been the
transformations are just as much
is a hot topic for HR
unexpected catalyst for digital
about the people as they are
professionals who are well
adoption. Significantly, those
about the technology. The term
aware of the power of digital
companies that had solid digital
reflects the alignment of people,
technology and its potential
foundations are now tweaking
process and systems/technology
and ability to transform HR as
aspects of their offering, as
to empower people, engage
we know it. Covid-19 has given
opposed to building digital
customers, optimise operations
this revolution a turbo boost
solutions from the ground up
and transform products.
and amplified the challenge of
and HR has needed to be front
transforming how HR operates
and centre, finding the tools to
Finding ways of getting people
on the one hand, and how the
empower individuals to work more
to work differently is the real
workforce needs to transform
effectively.
challenge. It’s not only upskilling
on the other. It has also clearly
teams, but also inspiring them
highlighted the human impact
What’s become very clear is
to want to make the change.
in digital transformation.
that, although it’s assumed
Losing sight of the impact on
digital transformation is heavily
your people and culture is one
Many companies find themselves
technology centred, it’s a mistake
of the biggest reasons digital
in an uncanny situation where
not to appreciate that digital
transformation so often fails.
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