INTERVIEW
How do you ensure a cultural DNA that is dynamic? By Charndré Emma Kippie
Upuli de Abrew, Director of Insight Consulting
S
ri Lanka-born Upuli
Upuli de Abrew recognises
de Abrew, Director of
that Insight Consulting’s
Insight Consulting, is
team members are its most
passionate about ensuring
valuable resource. There,
that her customer and
she is passionate about
consulting partnership is
mentoring them, and building
as seamless as possible,
their capabilities in order
and that the business’s
to improve their ability to
solutions and service
engage and deliver in line
delivery maximise value
with the Insight Consulting
for customers. Upuli de Abrew is a graduate of Rhodes University, and holds a Master’s degree in Information
ethos. We spoke to her about how businesses can derive maximum value from their data and ensure a cultural DNA that is dynamic.
Systems. As a strong female leader, Upuli de Abrew is motivated to continually learn, and enjoys being exposed to a wide range of industry and functional areas where she has the opportunity to expand her
80 | TOP HR LEADERS
Q: What actionable steps do you have for building a platform strategy that best serves businesses and their needs? A: We have developed a Customer Journey framework, which helps define a strategy for how businesses can derive maximum value from their
knowledge,
data. This journey, whilst
and use her
following the same basic
experience to
steps for all customers, is
more effectively
tailored for each business
advise her
based on their unique needs
customers.
and budgets.
