Going Glocal Meetups A Knowledge Exchange for SDN Members

The world is a rapidly-evolving landscape. Organisational complexity is growing, user expectations are intensifying and the digital landscape's on-going evolution finds service designers squarely faced with the challenges and opportunities that come with the next wave of change.

At the Service Design Network, we are committed to ensuring that you stay informed about the trending topics shaping our practice's future and remain connected to the critical voices that are innovating, impacting and elevating its standing on the global stage. Nevertheless, these unprecedented times call for new ways of thinking and acting, which lead us to reach out to our chapters to help brainstorm opportunities to best support our member community’s power and purpose.

This co-creative process resulted in some exciting developments! As a result, the SDN is pleased to announce the launch of the ‘Going Glocal Meetup’ series, an online platform that fosters the sharing of ideas, data, experiences and expertise for the benefit of practitioners worldwide and the advancement of that knowledge to their local communities, exclusively for paid members of the SDN.

The Future of Service Design The Going Glocal Meetup will be hosted throughout the year, from three different regions: The Americas, EMEA (Europe, the Middle-East and Africa), and the Asia-Pacific region). The kick-off features a total of three events cohosted by two regional SDN chapters.

The theme for our upcoming meetups will focus on the ‘Future of Service Design’ study undertaken by SDN President Birgit Mager, with participation from the global community. Generated as a follow-up to her 2020 summit of the same name, this joint venture is the endresult of conversations had with many pioneers and industry experts who openly shared their knowledge. Focussed around the emerging issues and opportunities for our evermaturing practice, the meetup series will be a platform for many inspiring and lively discussions around what lies ahead!

Our first Going Glocal Meetup was held on February 23 2021, co-hosted by SDN Dallas and SDN Monterrey, with a focus on business, education and ethics. Lead by Birgit Mager (Professor at KISD, and SDN President), Jamin Hegman (VP Experience Strategy at Capital One, and SDN Leadership Team) and Gabriela Salinas (Co-Founder & CEO of Service Design Mexico + Frontstage, and SDN Monterrey Chapter Lead), attendees of our event joined in a lively discussion designed to explore the future, tackle its challenges and look for opportunities to collaborate. Video of the event is available in the ‘Watch and Learn’ section of the SDN’s website. https:// www.service-design-network.org/ watch-and-learn

Future Going Glocal Meetups include one hosted by SDN Finland in April 2021 and a third hosted by SDN Japan in June 2021.

Access to these events represents just one of many unique benefits of paid membership to the SDN. Stay tuned for details!