Service Design Award 2020: Finalists Selected

The Service Design Award, curated by the ServiceDesign Network, is the first international service designaward to recognise the service design community’sachievements in both the public and private sectors.

The Service Design Award, curated by the Service Design Network, is the first international service design award to recognise the service design community's achievements in both the public and private sectors.

Participants of our 2020 award process, who have patiently awaited updates that have been delayed due to the global pandemic's challenges, must wait no longer!

The SDN is incredibly pleased to announce that Service Design Award 2020 finalists have been selected by our international jury of service design experts. Ten projects, which represent the global benchmark for world-class service design, have been shortlisted in the three categories of Professional Commercial, Professional Non-profit/Public Sector, and Student. Because of their exceptional work and project contributions, we are taking our industry to new levels!

Special thanks to the 2020 Jury: Kerry Bodine, Taina Mäkijärvi, Kate Okrasinski, Luis Alt, Damian Kernahan, J. Margus Klaar and Florian Vollmer.

PROJECT / LOCATION CX transformation for hearing care/ USACOMPANY Smart DesignCLIENT AmplifonCATEGORY Professional Commercial

PROJECT / LOCATION Future of facilitation: Digital blueprinting on a global scale / AustraliaCOMPANY XeroCLIENT In-house projectCATEGORY Professional Commercial

PROJECT / LOCATION Alleviating stress and frustration during medicine switches / The NetherlandsCOMPANY Koos Service DesignCLIENT BENU (pharmacy chain) and VGZ (health insurance company)CATEGORY Professional Commercial

PROJECT / LOCATION Immigration and Asylum Appeals / UKCOMPANY EngineCLIENT Immigration and Asylum Reform Project, Her Majesty's Courts and Tribunals ServiceCATEGORY Professional Non-Profit / Public Sector

PROJECT / LOCATION Transforming workers' compensation service experiences: Moving from fax to future-proofed services / CanadaCOMPANY Workplace Safety and Insurance BoardCLIENT In-house projectCATEGORY Professional Non-Profit / Public Sector

PROJECT / LOCATION Working with children check for Indigenous applicants / AustraliaCOMPANY TodayCLIENT Office of the Children's GuardianCATEGORY Professional Non-Profit / Public Sector

PROJECT / LOCATION Inclusive Digital Services for the Municipality / The NetherlandsCOMPANY Koos Service DesignCLIENT Amsterdam municipal government (Gemeente Amsterdam)CATEGORY Professional Non-Profit / Public Sector

PROJECT / LOCATION Design in a crisis: Rescuing the pay experience for federal government employees / CanadaCOMPANY PwCCLIENT Shared Service Canada, Government of CanadaCATEGORY Professional Non-Profit / Public Sector

PROJECT / LOCATION Escuela sin Fronteras / ChileTEAM Catalina HeppUNIVERSITY Design School of Pontificia Universidad Catolica de ChileCATEGORY Student

PROJECT / LOCATION Low touch: The future of dining out / IrelandTEAM Marie SalovaUNIVERSITY National College of Art & Design, IrelandCATEGORY Student

Congratulations to all of our finalists! We look forward to celebrating their work during Virtual SDGC21. We encourage you to take a look at their excellent projects! The complete list of shortlisted projects and finalist case studies is available at https:// www.service-design-network.org/ service-design-award-finalists

Written by Sonja Jazic, Project Manager for the Service Design Awards at the SDN HQ, Germany.