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ADMIN FUNCTIONS ADDED TO BUSINESS MANAGEMENT SOFTWARE SOLUTION
THE TASK CENTRE EXTENSION of the EMiR software solution from Solutions In IT has been adopted by Alpha Electrics. EMiR is an integrated business management system designed for the electro-mechanical industry.
Alpha Electrics is a diverse repair and maintenance company specialising in motor and servo rewinds and repair, engineering services, the production of control systems and a wide range of building management services.
The company first installed EMiR software in 2012 as part of a drive to formalise the way that work was handled. In 2020, as part of Alpha's continual development programme, Hem Patel, director at Alpha Electrics, approved the purchase of EMiR Task Centre to take communications to a new level.
Task Centre is a Business Process Management (BPM) tool that uses the live data in the EMiR system to send messages and alerts about the state of play to essential stakeholders in the business. Task Centre offers an Amazonstyle delivery capability to each aspect of business processing by punctuating completed operations with automated messages.
Task Centre is a configurable asset in the EMiR system and comes with 15 pre-built alerts already in operation by EMiR users.
Phase one of the Alpha Electrics installation included 'Despatch Notification' – when a job is finished, the customer gets an email to tell them when they are receiving the item and by what delivery method, resulting in a significant reduction in the number of customer phone calls asking for information.
It also included 'Chasing Supplier Delays' – items on order with a supplier that do not arrive on their specified date are automatically emailed requesting clarification. "An item that isn't urgent can become critical to an operation if this isn't kept in check," said Hem. The automated email from Task Centre puts the supplier on the spot without further delay.
Another useful feature is 'Overdue Quotes', which chases the client for answers or updates on outstanding quotes – a labour-intensive role for the salesperson. Although further calls may be made to the client, the automation of the quote statement is a gentle reminder of what needs to be decided.
Finally, the 'Booking in Report' function ensures that at 6.00 am every morning, Task Centre compiles a report for company managers to show all of the work booked in the previous day, offering an instant appraisal of the additional workload and ensures that items that have arrived in the workshop are not missed.
