2018 CORPORATE PROFILE
PERFECT MOMENTS, ALWAYS
ABOUT US
OUR PRODUCT
• T our East Australia is the Australian arm of one of the largest Destination Management Companies across Asia-Pacific, Tour East
• T our East Australia caters for markets worldwide through an extensive product range and strong purchasing ability
• O wned by JTB, the Tour East network comprises of 15 offices in the Asia Pacific region with 11 representative offices globally
• E ncompassing FIT product to groups and charters, from backpacker to high-end and special interests alike, any product requirement is taken care of
• T our East Australia is headquartered in Sydney, Australia with branch offices in Melbourne and Mumbai, India, to serve the global market
FOUR KEY DIVISIONS
• T our East Australia prides itself as both an Inbound Tour Operator for Australia, New Zealand and the South Pacific and wholesaler for worldwide destinations
• W orldwide FIT • B espoke VIP & FIT Tailormade • I nbound Leisure Groups • A sia Inbound Groups
e offer high-quality, value-for-money W service and have the experience to provide unrivalled destination services with dynamic and forward-thinking actions.
• W orking with local travel suppliers, we offer a variety of touring, transfers and charter options in a range of European and Asian languages • Q uality control is also paramount – product selected must meet stringent Quality and OH&S conditions in order to be included in the product range
OUR SERVICES
PARTNER WITH US
FIT & ONLINE B2B
A STRATEGIC PARTNERSHIP WITH TOUR EAST AUSTRALIA WILL PROVIDE YOU:
As specialists in FIT travel, we offer our partners a streamlined and efficient booking process to cater for individual travellers to small groups. We provide accessible product and pricing, reservations and support services and a convenient, web-based reservation system or access via an API connection.
SPECIALISED GROUPS & TAILORMADE SERVICES Whether you have a VIP, a special interest program or a group of any kind, Tour East’s dedicated Groups & Tailormade teams are able to create the perfect itinerary for your clients through personalised and private consulting.
OUR SPECIALITIES
• A sian Inbound Groups • G roup Tour Series • L anguage based FIT itineraries • J apanese FIT & Group itineraries • E ducation/School Groups • T echnical Visits • S pecial Interest Groups • S porting Groups
• A dedicated account manager • A strong reliable company with sound financial backing and a solid global “footprint” • A total customer service solution for Australia and beyond for FIT and Groups • A ccess to an online booking system for all FIT bookings • A n FIT Agency Support Team to assist you across your bookings • A ccess to Groups and FIT Tailormade resources • A ccess to tactical and special pricing initiatives • I nstant confirmations of 1,000’s of products worldwide • 2 4/7 customer assistance / emergency line for customers • 2 4-hour turnaround on all enquiries, group and FIT quote requests (subject to supplier response) • R eporting on land sales, passengers, bookings and room nights • R egular updates on Tour East, product and local news • B rochure Support through white-labelled or co-branded brochures
Tour East Australia cares about your business and we thrive on the success of our clients. We have the energy and enthusiasm to not only maintain but grow your business together and turn ideas into reality.
CONTACT US AUSTRALIA
INDIA
Ph: +61 2 8314 5844 Fax: +61 2 8314 5898 Email: sales-aus@toureast.net
Ph: +91 22 292 02169 Email: india_tea@toureast.net
www.toureast.com.au