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Contents Issue 12 (December) 2013 PUBLISHER Tourism Tattler (Pty) Ltd. PO Box 891, Umhlanga Rocks, 4320 KwaZulu-Natal, South Africa. Company Reg.No.: 2006/015252/07 Website: www.tourismtattler.co.za MANAGING EDITOR Des Langkilde Tel: +27 (0)32 815 0414 Cell: +27 (0)82 374 7260 Fax: +27 (0)86 651 8080 E-mail: editor@tourismtattler.co.za Skype: tourismtattler ASSISTANT EDITOR Qochiwe Moyo Tel: +27 (0)11 886 9996 Fax: +27 (0)11 886 7557 E-mail: communications@satsa.co.za Skype: satsa-comms ADVERTISING MANAGER Bev Langkilde Tel: +27 (0)32 815 0414 / (0)31 813 5326 Fax: +27 (0)86 656 3860 Cell: +27 (0)71 224 9971 E-mail: bev@tourismtattler.co.za Skype: bevtourismtattler SUBSCRIPTIONS Email: subscriptions@tourismtattler.co.za Skype: subscribetourismtattler
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Business: BRICS Tourism Analysis - Boom or Bust?
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Competition: Win 2 nights for 2 at Legend Golf & Safari Resort in South Africa
Official Media Partner to:
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Destinations: Seychelles - A Mosaic of History, Religion, Culture and Destiny Official Travel Trade Journal of:
IN THIS ISSUE
The Regional Tourism Organisation of Southern Africa (RETOSA) Tel: +2711 315 2420/1 Fax: +2711 315 2422 Webite: www.retosa.co.za
National Accommodation Association of South Africa (NAA-SA) Tel: +2786 186 2272 Fax: +2786 225 9858 Website: www.naa-sa.co.za
05 06 08 15 16
EDITORIAL Cover Story - Seychelles Article Discussions BUSINESS 24 BRICS Tourism Analysis COMPETITION 30 Legend Golf & Safari Resort DESTINATIONS Seychelles Festival Kreol
Adv. Louis Nel The Southern Africa Tourism Services Association (SATSA) Tel: +2786 127 2872 Fax: +2711 886 755 Webite: www.satsa.com
EVENTS Visit our website Events Calendar LEGAL ‘POPI’ Act - Part 7 TRANSPORT Off Road Driving Guide - Part 3 TRADE NEWS Visit our website for daily travel news in and to Africa.
EDITORIAL CONTRIBUTORS Jeannie Burns Martin Jansen van Vuuren MAGAZINE SPONSORS
Seychelles Hospitality & Tourism Association Tel: +248 432 5560 Fax: +248 422 5718 Website: www.shta.sc
SATSA PROUD SPONSOR
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Disclaimer: The Tourism Tattler is published by Tourism Tattler (Pty) Ltd and is the official trade journal of the Southern Africa Tourism Services Association (SATSA). The Tourism Tattler digital e-zine, is distributed free of charge to bona fide tourism stakeholders. Letters to the Editor are assumed intended for publication in whole or part and may therefore be used for such purpose. The information provided and opinions expressed in this publication are provided in good faith and do not necessarily represent the opinions of Tourism Tattler (Pty) Ltd, SATSA, its staff and its production suppliers. Advice provided herein should not be soley relied upon as each set of circumstances may differ. Professional advice should be sought in each instance. Neither Tourism Tattler (Pty) Ltd, SATSA, its staff and its production suppliers can be held legally liable in any way for damages of any kind whatsoever arising directly or indirectly from any facts or information provided or omitted in these pages or from any statements made or withheld or from supplied photographs or graphic images reproduced by the publication.
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Tourism Tattler Trade Journal
DECEMBER 2013
cover story As the year draws to an end, the setting sun viewed from a romantic beach on Denis Island in the Seychelles is a fitting cover for our December edition of the Tourism Tattler. In this edition we look at the tourism potential of BRICS nations, join the Creole people in celebrating their unique culture at the 2013 Festival Kreol and provide useful tips for vehicle recovery when driving off road in Africa’s harsh terrain. Seychelles as a Tourist Destination.
The main island is Mahé, a 150 square kms in area and 27kms in length. The highest point, Morne Seychellios, is 930m above sea-level. It boasts of having seventy beaches, each with their own character. There are a number of National Parks, where the fauna, flora & marine creatures are protected. Victoria on the east side of the island is the capital. The port, small craft harbour jetty and airport are in close proximity. There are a large number of Hotels to choose from, depending on your preference of location.
Tourism Tattler correspondents, Jeannie and Keith There is a significant awareness in “going green” Burns were hosted by the Berjaya Beau Vallon and “sustainability of the tourism industry of Bay Hotel during their visit to cover the 2013 Seychelles”, the way to safeguard the island’s Cover image: Gerard Larose Festival Kreol in the Seychelles. This hotel’s idyllic fragile ecosystems, is to ensure and maintain an position on the west side of the island, where the large paradise trees equilibrium between the needs of development and conservation. The Islands of Seychelles have been described as a string of Pearls provide a deep fringe of shade along the edge of the wide sandy set in the beautiful blue waters of the Indian Ocean. The uniqueness beach and the turquoise blue waters of the ocean break gently on to of the topography, forested slopes of the high ground & peaks of the shore, make this one of the most popular places to stay. granite that rise out of the lush tropical vegetation in contrast to the white-golden sandy beaches¸ surrounded by the azure waters, is a breath taking sight to behold! There are 115 Islands in the Archipelago, lying between four and ten degrees south of the Equator. The tropical climate, with temperatures above 22 degrees Celsius ranging into the high 30’s all year round, the rainy season usually from September to March, result in balmy days hence a “Sun Lovers” paradise!
There is a large swimming pool, where towels and recliners are provided for the guests. Facilities are adequate making this hotel suitable for business or leisure. “Our accommodation in a superior bedroom on the ground floor was clean, comfortable and convenient. The hotel manager, Mr. Gulab Rai and the room division manager, Florita Tyrant, went out of their way to give us personal service. The hotel personnel were always pleasant and helpful” says Jeannie. Read more on pages 16 to 22.
Berjaya Beau Vallon Bay Hotel - Seychelles DECEMBER 2013
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Article Comments Comments received on the Tattler website during November CONTACT US
MARKETING
www.tourismtattler.co.za/contact-us/
Directory Listings increase SEO
Submitted on 2013/11/25 at 7:39 pm Is it possible to connect my website for advertising? Wilma Prinsloo - www.accommodationbela-bela.co.za - South Africa
www.tourismtattler.co.za/directory-listings-increase-seo
Submitted on 2013/11/24 at 8:04 am This is a great tip particularly to those fresh to the blogosphere. Brief but very accurate info… Thanks for sharing this one. A must read article! Anton Wain Wright - www.learngreenearngreen.com Hi Wilma. Of course you can. We have several options available to connect your website from Tourism Tattler. From Banner Ads that hyper-link directly to your website, to Directory Listings - where you can upload your own specials, and Mobi Sites - where you can create your own smartphone enabled mini-site to connect to specific pages on your website. Des Langkilde - Editor
BUSINESS The two faces of SA’s economy www.tourismtattler.co.za/the-two-faces-of-sas-economy
Congratulations Wilma! Your comment has been chosen as the prize winner for November. Your prize of a Two Kikoy Sarongs will be delivered to you with the compliments of Livingstones Supply Co – suppliers of the finest products to the hospitality Industry. Editor.
Wi n
Submitted on 2013/11/15 at 4:27 am Simply wish to say your article is as surprising. The clearness of your post is just spectacular and it’s clear that you’re knowledgeable on this subject. Well, I’ve subscribed to your RSS feed to keep updated on travel news and Thank you one million times – and keep up the gratifying work. Elliot Forster - UK
The winning comment posted on the Tattler website during the month of December 2013 will receive Two Kikoy Sarongs with the compliments of Livingstones Supply Co – Suppliers of the Finest Products to the Hospitality Industry. These colourful Kikoy Sarongs are hand-made in Kenya using quality local materials.
For more information visit: www.livingstonessupplyco.co.za
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Tourism Tattler Trade Journal
DECEMBER 2013
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www.tourismtattler.co.za/mobile-website-builder DECEMBER 2013
Tourism Tattler Trade Journal
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BRICS Tourism Analysis
Boom or Bust? South Africa’s tourist arrivals from BRIC countries grew by 20.8 percent since 2010 (almost twice the growth from the rest of the world at 10.5 %). In the period January 2010 to end November 2012, 748 740 people visited South Africa from Brazil, Russia, India and China. From January 2012 up to the end of November 2012, BRIC arrivals to South Africa had grown an average of 39.2 %. But is BRICS tourism growth sustainable? Tourism Tattler takes a look at each countries tourism potential and provides an analysis of internet and social media trends in this market. Definition: BRICS is an acronym for an association of five major emerging national economies: Brazil, Russia, India, China and South Africa. The grouping was originally known as “BRIC” before the inclusion of South Africa in 2010. The BRICS members are all developing or newly industrialised countries, but they are distinguished by their large, fast-growing economies and significant influence on regional and global affairs. As of 2013, the five BRICS countries represent almost 3 billion people, with a combined nominal GDP of US$16.039 trillion, and an estimated US$4 trillion in combined foreign reserves. Presently, South Africa holds the chair of the BRICS group, having hosted the group’s fifth summit in 2013. (Source: www.en.wikipedia.org/wiki/BRICS).
BRICS Travel Potential Among the BRIC countries outbound trips have grown at different rates: Russia leads, followed by China, while Brazil and India lag far behind. They all display dynamic economic growth but in terms of trips abroad the picture is different for each country. When it comes to travelling abroad and their economic situation the so-called BRIC countries* display no similarities. Neither China and Brazil, the economic powerhouses of the BRIC countries, nor China and India, the most populous in this group, generate the largest volume of trips abroad - instead it is Russia that leads the ranking in this category. According to a special analysis of the World Travel Monitor commissioned by ITB Berlin, there is no correlation between trips abroad, economic prosperity and population density. Russia is the most sparsely populated of these countries and its economy ranks third, but in terms of outbound travel the Russians come first. They undertake 1.3 times as many trips as the Chinese, 3.4 times as many as Indians, and 4.6 times as many trips as Brazilians. In terms of growth in outbound trips Russia also ranks first. Five years ago 15.9 million Russians and 13 million Chinese went on trips abroad. According to the latest surveys, 23.8 million Russians and 18.3 million Chinese (not counting trips to Hong Kong and Macau, which remain the most popular destinations) travel abroad. During the period surveyed Russian lust for travel rose by 50 per cent, as opposed to a 41 per cent increase among Chinese. As far as outbound travel from India and Brazil is concerned these BRIC countries lag a relatively long way behind. At 7 million trips abroad, India’s total exceeds that of Brazil (5.2 million trips). However, 08
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developments in these countries over the last five years show India growing by 30 per cent (previously 5.4 million trips abroad in 2006) and Brazil expanding by 85 per cent (in 2006 Brazilians undertook only 2.8 million trips abroad). By comparison, Brazil’s figures may indeed be lower and its economic growth less than India’s, but the Brazilian market is the more dynamic of the two. Looking at China and Russia, despite reporting a high outbound volume for many years, Russia’s growth rate is higher than China’s. Thus no parallels can be drawn between economic developments and the number of trips abroad, as China has the highest economic growth rate. At close to three billion, despite the population of the BRIC countries being nearly six times larger than that of the EU (around 500 million), these countries’ citizens still travel abroad considerably less. In 2011 they undertook 54 million trips abroad, approximately six times less than EU citizens (345 million). Overall, however, the volume of travel abroad in the BRIC countries continues to grow. Five years ago the citizens of the BRIC countries undertook nine times less trips abroad than Europeans. Dr. Martin Buck, director of the Competence Center Travel & Logistics, Messe Berlin: “The tourism figures for the BRIC countries, in particular for Russia, are very promising for the tourism industries of the host countries and destinations. They show that the BRIC countries are now catching up, not only economically but as well in terms of outbound trips . This is a process that will no doubt continue.“ *As the period surveyed was from 2007 to 2011 it was not possible to include South Africa (i.e. BRIC instead of BRICS).
BUSINESS
BRICS leaders, from left, Indian Prime Minister Manmohan Singh, Chinese President Xi Jinping, South African President Jacob Zuma, Brazil’s President Dilma Rousseff and Russian President Vladimir Putin pose for a group picture during the BRICS 2013 Summit in Durban, South Africa.
BRICS Tourism Analysis by Country
BRAZIL
Brazil realigns its strategy to enhance tourism flows. In 2012, Embratur realigned its marketing strategy to secure a 300% increase in foreign currency inflows from international tourists and to double the number of inbound visitors to Brazil by 2020. In order to do so, it streamlined participation in trade shows that are directed to its target source markets (Latin America, North America and Europe) and intensified its promotional activity in 2012 and 2013. The main goal is to take the most advantage of the increased exposure of Brazil, as it prepares to host two large sporting events, to display the beauty and attractions of the country and to achieve a durable positive impact on tourist arrivals.
to prioritise quality overall to avoid running the risk of a huge failure, much like the Commonwealth Games held in India back in 2010.
Brazil under pressure. Brazil is under pressure as it enters 2014 with much infrastructure work to be done and a few months away from the FIFA World Cup 2014. As of May 2013, just four stadiums of the 12 cities selected to host World Cup games had been finished. Despite the delay, all projects are expected to be completed in time for the upcoming events. Nevertheless, it is certain that renovations will be required in preparation for the Olympic Games following the rush to finish infrastructure for the World Cup. This is very concerning, as it puts at risk the quality of all work done and, consequently, could have a negative impact on future tourism flows, as venues do not hold up to their original plan and are not fully operational. In order to attract over 7 million tourists as it wants to by 2014, Brazil will have
Domestic versus international destinations. Brazil is turning into a rapidly growing source market for arrivals worldwide. For Brazilian tourists, favourable exchange rates, coupled with the fact that international destinations offered similar or even lower prices than domestic ones, favoured international over domestic trips in 2012. The US and Argentina remained the most popular destinations for Brazilians. Although not a top destination, the Caribbean has seen a large inflow of Brazilians thanks to its lower prices and the introduction of direct flights to the Caribbean by GOL in 2010.
A new giant rises in air transportation. In 2012, TAM and LAN Airlines finally completed their merger (originally announced in August 2010) to create the largest airline in Latin America and one of the largest in the world – LATAM Airlines Group SA. The combined carrier will be a stronger competitor on long-haul international routes and an ideal alliance partner. The merger allows for more coordination on routes and pricing, as well as increasing negotiating power with suppliers. Furthermore, it expands the geographic presence of both airlines.
(Source: www.euromonitor.com/travel-and-tourism-in-brazil/report) DECEMBER 2013
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BUSINESS
RUSSIA
Arrivals grow faster than departures. The end of the review period was significant for Russian tourism, with the industry showing positive dynamics. Although outbound tourism remained much larger in terms of number of trips, inbound tourism posted stronger growth in 2011 and 2012. This was driven by several factors, including the Domestic and Inbound Tourism Development federal programme, growing online tourism and upcoming sports events.
Domestic and Inbound Tourism Development programme has significant impact. Russia’s new federal tourism development programme was created in order to improve the image of Russia as a tourism destination, promote the national tourism product, stimulate foreign investment in the Russian tourism infrastructure and increase the competitiveness of the Russian tourism industry. Despite the fact that the programme was only signed in August 2011, initial results were already present. Significant growth of inbound tourism flows was noted in 2012. It was the highest number of inbound trips in Russia for 15 years. Additionally, the rebranding of Russia in the world tourism market has started. The Government and private investors placed significant efforts into presenting Russia as an attractive destination country.
QUICK FACTS
Legislation concerning travel retail tightens following bankruptcies. The bankruptcy of one of the largest tour operators, Capital Tour OOO, in 2010 as well as the collapse of other tourism companies Lanta Tour Voyage Ltd, ITC and Idealny Mir in 2011, had a serious effect on the Russian tourism industry. In most of these cases, Russian tourists were left abroad without any help from the company in question. Moreover, tourists did not receive any compensation. Due to these dramatic events, the Russian Government opted to reform the legislation concerning the operation of travel agents. Compensation funds for tourist protection, as well as for increasing
10
financial guarantees for tour operators, was established in 2012. According to this legislation it is mandatory for travel agents to become a member of the compensation fund; only with this condition is a travel agent able to get a licence to operate. As a result, only travel agents with strong financial backgrounds, which are able to contribute to the compensation fund, will be able to operate. Russian consumers actively shift towards internet sales. The importance of online sales is growing. Growth was observed in all tourism categories, such as air transportation, hotels, car rental and others. Growing availability of online services makes trip planning more convenient and accessible. This is driving increased interest in independent travel. The growing number of online travel agents, including OZON.ru (Internet Travel OOO), Anywayanyday.com (Bukbilet OOO), Amargo.ru (Avians OOO) and others, also contributes to the rising popularity of online tourism services consumption. Additionally, the growing popularity of various mobile devices and social networks, such as VKontakte, YouTube, Facebook and Twitter, has indirectly driven up internet sales. Positive influence of upcoming sports events. Upcoming sports events, such as the Winter Olympic Games in Sochi and the FIFA World Cup, are also set to have a positive impact on promoting Russia as a destination country. Interest in Russia will grow before and after the globally significant events. Russia will be more recognisable in the international tourism arena, while the conditions for travelling will be improved. The positive impact for the tourism industry from sporting events was noted during the 2013 World University Games in Kazan. Tourism flows to Kazan increased significantly; this event saw 150,000 arrivals. (Source: www.euromonitor.com/travel-and-tourism-in-russia/report)
KEY INDICATORS BY COUNTRY
GLOBAL IMPACT OF BRICS
40% 22% 58%
OF POPULATION
OF GLOBAL GDP
OF MIDDLE CLASS INCOME
Tourism Tattler Trade Journal
DECEMBER 2013
BUSINESS
INDIA
Government continues to promote travel and tourism. The Ministry of Tourism, through a tie-up with various state tourism boards, continued to push travel and tourism with the help of television commercials. State tourism boards linked with advertising firms such as Ogilvy & Mather to promote individual state tourism and the various elements that states had to offer to tourists. Apart from the Incredible India campaign, states such as Madhya Pradesh, Gujarat, Rajasthan and Maharashtra, among others, launched new television commercials in order to increase the inflow of both international and domestic tourists to their states.
compared to previous years, a concept which continued to be niche and limited to very few consumers.
Rising airport and fuel taxes increase the cost of flight tickets. Airlines suffered a bad year in terms of profits due to increasing airport taxes and fuel costs. The rising costs resulted in the airline companies transferring increases to prices for customers, thereby hindering the growth of airline bookings.
Devaluation of local currency will hinder the growth of outbound tourism. Travel and tourism became one of the pillars in the growth of GDP of the country during the year. However, the continued devaluation of the Indian currency resulted in an inhibited growth of outbound tourism. This continued devaluation will result in more consumers travelling domestically or to cheaper destination countries.
Young urban consumers start to take up travelling as a lifestyle choice. The concept of travelling witnessed a shift among young urban consumers. There were more backpackers in 2012 as
Movies and social media websites became popular media for marketing. Airline companies, travel agents and tour operators all started to utilise the entertainment business for their marketing. Product placement and becoming the official travel partner of a certain movie provided significant publicity for companies and was among the most sought after new marketing techniques in 2012. Social media websites such as Facebook and Twitter were extremely popular for promoting flash sales among the consumer base.
(Source: www.euromonitor.com/travel-and-tourism-in-india/report)
BRICS CABLE to connect Africa to the World BRICS Cable is a 34 000 km, 2 fibre pair, 12.8 Tbit/s capacity, fibre optic cable system that will link Brazil, Russia, China, India and South Africa to the United States. The cable will also interconnect with regional and other continental cable systems in Asia, Africa and South America for improved global coverage and provide access to 21 African countries and give those African countries access to the BRICS economies. It is projected to be ready for service by the second half of 2015. The promoter of the BRICS Cable is a South African company - IMPHANDZE Subtel Services (Pty) Ltd in association with TERABIT Consulting and Axiom Telecom & Traffic Analysis. For more information visist: www.bricscable.com
INTERNET USAGE & ONLINE TRAVEL USAGE
DECEMBER 2013
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BUSINESS
CHINA
Domestic demand for tourism boosted by the rising disposable income. With the steady growth in China’s economy over the review period, disposable income levels among Chinese consumers have been continuously on the rise, resulting in strong growth in the numbers of holidays taken during 2012. This combined with the growing interest in achieving a better quality of life and greater personal wellbeing to boost growth in travel and tourism towards the end of the review period. Meanwhile, both outgoing tourist expenditure and domestic tourist expenditure enjoyed double-digit growth in current terms in 2012. Uncertainty in global economy hits inbound tourism. 2012 saw lingering uncertainty in the global economy and a worsening of the European sovereign debt crisis and this hit inbound tourism in China hard, with reduced current value growth in incoming tourist expenditure and a decline recorded in inbound arrivals during 2012. Both business and leisure inbound tourism were negatively influenced by rising unemployment rates and less vigorous business activity in Europe and North America.
Online sales of travel and travel and tourism maintain vigorous growth. Online sales currently represent only a minimal proportion of travel and tourism value sales, although this low base means that vigorous double-digit current value growth was possible in online sales during 2012. The convenience of online sales and the wide selection of travel products and services on offer online continue to attract many Chinese people to make travel and tourism purchases online. In addition, the number of regular internet users in China increased rapidly over the review period. Direct suppliers joined the increasingly competitive online travel and tourism scene, competing with the already numerous online intermediaries. Meanwhile, mobile
SMARTPHONE GROWTH
(Source: www.euromonitor.com/travel-and-tourism-in-china/report)
SOCIAL MEDIA USERS AS % OF INTERNET USERS 100
90 80 70 60 50 40 30 20 10 0
‘000 units
150,000 100,000 50,000
Tourism Tattler Trade Journal
Strong growth to expect over the forecast period. With healthy economic growth and rising disposable income levels expected in China during the forecast period, travel and tourism in China is expected to maintain strong growth. Meanwhile, the rising exposure that Chinese people now have to the outside world through various media channels including the internet is likely to continue promoting outbound tourism among Chinese consumers, a process which is also likely to be fuelled by the simplified visa application procedures which are being introduced by many foreign countries for Chinese citizens. With the release of the Outline for National Tourism and Leisure in 2013 and China’s new Tourism Law in the pipeline, domestic travel and tourism in China is anticipated to register sound growth throughout the forecast period.
% Smartphone Penetration
200,000
12
Draft of Tourism Law under review, aims to regulate travel and tourism industry. The draft of China’s Tourism Law has been under review by the Standing Committee of the National People’s Congress since mid-2012. As the first dedicated Tourism Law in China, it aims to protect tourists’ rights and ensure the healthy development of the travel and tourism industry in China. The new law is expected to come into force in 2013 and is set to be the driving force behind the anticipated strong growth in travel and tourism in China over the forecast period, with the industry expected to grow in a virtuous cycle of development.
DECEMBER 2013
% of total units
Feature
% Smartphone Penetration
250,000
Smartphones
applications are now being employed by both direct suppliers and intermediaries to facilitate on-the-go use of online travel and tourism channels due to rocketing smartphone use in China.
80 60 40 20 0
BUSINESS
SOUTH AFRICA
Tourist arrivals in South Africa continue to grow. 2012 saw the number of arrivals to South Africa increase by 5%, a higher rate of growth than the 3% growth in arrivals registered during 2011. Rising numbers of arrivals from neighbouring source countries such as Swaziland, Lesotho, Mozambique and Zimbabwe drove growth in arrivals during 2012 the numerous transport alternatives for arriving in South Africa supported growth.
services. This continues to pose a threat to growth in revenue for South Africa’s travel retailers. For instance, 4% current value growth was recorded in travel retail in 2012, a slower rate of growth than the 6% current value growth recorded during 2012 posted. The use of social media by the direct suppliers of travel and tourism products and services allows them to establish and maintain contact with potential customers.
Hotel occupancy levels improve during the review period. Hotel occupancy rates improved in South Africa during 2012 following reports of an oversupply of hotel rooms in the country during 2011. The oversupply of hotel rooms led to low occupancy levels during 2011 across all types of hotels. Many hotels in South Africa were constructed in the build-up to the FIFA World Cup in 2010, which was hosted by South Africa. Soon after the World Cup, however, there was an excess of hotel rooms at a time when consumer confidence took a dip at global level and many travellers were less keen to occupy hotel rooms which carry high room rates. Consumer spending power has since improved in South Africa, although the cost of living growth still outweighs the rate at which average consumer income is growing. As the exchange value of the South African rand continues to slide, it has also become cheaper for travellers from other countries to find travel accommodation at attractive rates in South African hotels and this was a strong driver of growth in the numbers of arrivals in South Africa during 2012.
Opportunities open up for financially fit domestic airlines. 2012 saw the closure of several airlines operating in South Africa due to liquidity issues. The first airline to close during the year was Velvet Sky, which was followed by 1Time towards the end of the year. Financial weakness was cited as one of the key reasons for the failure of these airlines to survive the high levels of competition coming from airlines such as Mango and Kulula, which have the backing of their respective parent companies South African airways and Comair Ltd. It has become very clear that domestic airlines can succeed in South Africa only if cash flows are managed effectively and if there is also sufficient financial support amidst high levels of price competition as operational costs often need to be met through external funding.
US$ Billion
ONLINE CATEGORY TRAVEL SALES COMPARED TO UK 2013 35 30 25 20 15 10 5 0
Transport Online
Accommodation Online
Travel Retail Online
Domestic Trips % CAGAR 2013-17
More information for tourists threatens travel retail sales. Tourists in South Africa are increasingly seeking value for their money. As the range of information sources available to them continues to increase and as price comparison tools can are becoming more popular, many South African consumers are increasingly bypassing travel retailers when seeking travel and tourism products and
Middle class growth expected to boost tourism revenue growth. Ongoing growth in the size of South Africa’s middle class population is expected to be the key factor in terms of boosting revenues in the travel and tourism industry.. South Africans are expected to adopt a stronger travel and tourism culture as many South African people who were previously disadvantaged economically continue to obtain access to better jobs through the provisions of the BBBEE act. The South African Department of Tourism has been on a persistent drive to boost domestic tourism growth in South Africa and the country’s middle classes are expected to grow. Source: www.euromonitor.com/travel-and-tourism-in-south-africa/report)
POTENTIAL TOURISM DEMAND 2013-2017
14,4 12,0 10,0 8,0 6,0 4,0 2,0 0,0
0,0
2,0
1,0
6,0 8,0 10,0 12,0 Departures % CAGR 2013-17
DECEMBER 2013
14,0
16,0
18,0
Tourism Tattler Trade Journal
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BUSINESS
Market Intelligence Report The information below was extracted from data available as at 05 December 2013, by Martin Jansen van Vuuren of Grant Thornton.
ARRIVALS The latest available data from Statistics South Africa is for January to July 2013: Current period
Change over same period last year
UK
245 961
-0.4%
Germany
150 785
12.7%
USA
196 820
3.4%
India
67 096
8.2%
China
86 294
19.3%
Overseas Arrivals (excl same day visitors)
1 438 361
5.0%
African Arrivals
3 981 027
4.1%
Total Foreign Arrivals
5 431 385
4.3%
NB: African Arrivals plus Overseas Arrivals do not add up to Total Foreign Arrivals due to the exclusion of unspecified arrivals, which cannot be allocated to either African or Overseas.
HOTEL STATS The latest available data from STR Global is for January to October 2013: Current period
Average Room Occupancy (ARO)
Average Room Rate (ARR)
Revenue Per Available Room (RevPAR)
All Hotels in SA
61.3%
R 953
R 584
All 5-star hotels in SA
61.5%
R 1 679
R 1 032
All 4-star hotels in SA
61.0%
R 916
R 559
All 3-star hotels in SA
61.5%
R 765
R 470
Change over same period last year All Hotels in SA
3.6%
8.9%
12.8%
All 5-star hotels in SA
7.7%
8.4%
16.8%
All 4-star hotels in SA
2.6%
8.6%
11.4%
All 3-star hotels in SA
3.8%
7.9%
12.0%
Passengers arriving on Regional Flights
Passengers arriving on Domestic Flights
4.4%
7.2%
-4.1%
Cape Town International
-2.6%
-2.3%
-2.6%
King Shaka International
19.8%
N/A
-6.9%
ACSA DATA
The latest available data from ACSA is for January to October 2013: Change over same period last year Passengers arriving on International Flights OR Tambo International
WHAT THIS MEANS FOR MY BUSINESS Data from Statistics South Africa and STR Global continue to show growth, with data from Acsa indicating the impact that the loss in number of flights have on a destination. The Acsa data highlights the need for affordable and frequent air access to South African destinations.
For more information contact Martin at Grant Thornton on +27 (0)21 417 8838 or visit: http://www.gt.co.za
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n i W
COMPETITION
2 Nights for 2 at
Legend Golf & Safari Resort
To enter this competition, simply find the answer to the following question (the answer can be found in the text below) and visit the Tourism Tattler website at: www.tourismtattler.co.za/?p=6540.
“How many metres from Tee to Green is the Extreme 19th?” The first correct entry drawn after the closing date of 31 January 2014 will win two nights for two adults sharing at Legend Golf & Safari Resort located in the Entabeni Safari Conservancy, with the compliments of Legend Lodges. The prize, which is valued at R12,000 is inclusive of full board accommodation (3 meals daily), 2 game drives and 2 rounds of golf on the Signature Course. The Legend Golf & Safari Resort is situated within the Big Five Entabeni Safari Conservancy in the malaria-free, Waterberg region of the Limpopo Province of South Africa, just a two and a half hour drive or a 35 minute flight from Johannesburg. Exceptional accommodation, comprising of 240 Resort Rooms, is complemented by Golf Courses, Golf Academy, Extreme 19th Hole, Recreational Facilities and Conference and Banqueting Facilities. Resort Rooms, consisting of four or five individual bedrooms linked by walkways, offer accommodation of unmatched, timeless elegance. Panoramic views are enjoyed through large picture windows while glass sliding doors lead onto a secluded outdoor patio. At the heart of the resort is Africa’s most innovative golf course: the world’s first course designed by 18 of the planet’s top golfers. The Signature Course combines the design talents and strategic knowledge of the golfing stars from all corners of the globe – a place where great golfing memories are relived and legendary stories begin.
The Tribute Course pays homage to nine of the greatest golf holes ever designed. Recreated here in all their glory, and joined by one of the resort’s own design to form an amazing 10-hole journey round the best short golf holes in the world, the course allows golfers to play these holes at one venue and in the shortest of time. Legend Golf & Safari Resort is also home to the Extreme 19th Hole - the world’s longest par three which provides every golfer with an unforgettable golfing experience. Accessible only by helicopter, the hole is situated on the top of Hanglip Mountain with a 361 metres shot to the green situated 400 breathtaking metres below the tee. Encounter the supreme wildlife of Africa including the Big Five with qualified rangers, either in open safari game viewing vehicles or experience the adventure on foot or visit our Wildlife and Cultural Centre, home to the once mythical white lions, now living on purposebuilt predator islands. The centre also boasts a disease-free buffalo breeding project, reptile centre and Pedi Village. Other leisure facilities include two swimming pool, tennis court, Mini Golf, quad-biking, ballooning and helicopter flights, special children’s activity programmes and self-guided bird and tree walks through the botanical gardens. Central Reservations Office Tel : +27 (0) 12 361 6303 Fax : +27 (0) 12 361 5674 Email : reservations@legendlodges.co.za Website : www.legendlodges.co.za Note: Read the Terms and Conditions of this competition, which can be downloaded at: http://www.tourismtattler.co.za/wp-content/images/ LegendLodges-Legend-Golf-Safari-Resort-Competition-Terms-.pdf
WINNER OF THE ENTABENI SAFARI CONSERVANCY HANGLIP MOUNTAIN LODGE COMPETITION FROM THE NOVEMBER 2013 EDITION CONGRATULATIONS to Nadine Williams of Durban Tourism, in Durban, South Africa. Nadine has won two nights for two adults sharing at Hanglip Mountain Lodge located in the Entabeni Safari Conservancy, with the compliments of Legend Lodges. The prize is valued at R11,800.00. www.legendlodges.co.za DECEMBER 2013
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DESTINATIONS
Tourism Tattler was invited by the Seychelles Minister of Tourism and Culture, Alain St. Ange to attend the 2013 Festival Kreol, which took place in Victoria, Mahé from 25 to 31 October. Tattler journalist and photographer couple, Jeannie and Keith Burns covered the event and described their experience as “A Mosaic of History, Religion, Culture and Destiny”. The Seychelles has a tiny population of just 85,000 people and it is estimated that nearly half of its citizens work abroad, but I’d not be surprised if they all returned home for what appears to have become an annual pilgrimage to join their cousins from the Vanilla Islands of the Indian Ocean, Rodrigues, Trinidad-Tobago and the Caribbean, in celebrating the 28th Festival Kreol in the smallest capital city in the world, Victoria. Getting caught up in the happy, relaxed way of island living is contagious and the friendliness transmitted through the festival is quite unique as Creoles share friendship during this time and are encouraged to show respect for the creole language and culture and to carry the Creole heritage forward into the future. The official opening took place on the evening of the 25th October 2013. The Minister of Tourism and Culture, Mr. Alain St. Ange, welcomed the dignitaries, musicians and all performing artists and said that the Seychelles ambition is to hold a key position in the promotion of Creole Culture and Heritage. He appealed to everyone to live their Creole heritage every day, not just during the festival. He asked the neighbouring states to support their artists so as to continue promoting Creole culture. He said that a new cultural revolution is beginning in the Seychelles. The revolution includes the recognition and contribution of local musicians, which was acknowledged by the unveiling of the ‘Walk of Fame’ - where plaques of Seychelles musicians are embedded in paving stones along the front of the National Cultural Centre. The old courthouse will house the cultural offices, so providing necessary support for musicians. This year the festival has been
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modified to include more people in activities, and include commerce in the form handicrafts. Minister St. Ange thanked everyone who had contributed to this year’s festival and concluded in saying that the country’s vision is to amalgamate Tourism and Culture. Didier Robert of Le Reunion (member of the ministry) said that a festival like this brings people closer, as they already share a common culture. “We are proud of this culture that unites us despite our differences. We are a mix of Indian, African and European heritage. This in turn makes us citizens of the world”. Monique Bellepeane, the Vice-President of Mauritius, said that above all it is a celebration of island living and is one of the oldest events held for the Indian Ocean Commission (I.O.C.). She concluded by quoting Mauritius President Ramgoolam; “Our country of origin does not matter because when we think, we think in Creole.” President James Michel of Seychelles, declared the Festival officially opened. He said that Victoria, the Creole Capital of the World is blooming during this time of the year and Seychelles was the pioneer in its quest to celebrating creole culture worldwide. He said that Reunion and Mauritius have always been valuable partners in this quest. He welcomed Haiti and Martinique and asked all Creole Nations to join Seychelles in this initiative. “Millions of Creoles share friendship during this time and it is important that the creole language and culture is respected. In the past there were even reprisals at some point for those practising creole culture. We need to keep strong as Seychelles carries the Creole Flag forward into the future, for
DESTINATIONS
ourselves, our children of today and for generations to come. What began as a small spark twenty eight years ago, has now become a powerful blaze and is burning in the Seychelles peoples’ hearts and we will transmit that to our children” concluded President Michel. This festival is held to show what the Creole Culture is about and celebrate the identity they share. The program enables individuals or groups to express themselves and present their achievements in all the arts. An amazing variety of talent shown, with groups of singers, dancers and musicians keeping the crowds entertained. The rhythmic beat of the “Sega” music, authentic to the Islands, set the atmosphere alight. As a visitor I could not help moving in time to the music and join in their celebrations! The colourful skirts of the women dancers and the bright floral shirts worn by the men made a striking picture. The energy and passion of these artists sent out a positive vibe.
A Resident Seychelles Band the Big 5, are world class, they plan to tour the Indian Ocean Islands and Africa in the near future. There was a strong contribution by the Le Reunion Artists, in music, song and dance. They had the audience clapping & swaying in time to the beat! Individuals who performed, to name one, a young girl, Sandra, the winner of the 2013 Seychelles singer of the Year Award, received a standing ovation. A visiting singer from Haiti had the crowd off their seats. Then the Sega dancers, in their brightly coloured skirts moved with such energy, agility and rhythm. After a thouroughly enjoyable evening of entertainment, our media group were shuttled to Independence House on the Saturday morning, where a photo exhibition of “Old Victoria” was on display.
There is an amazing depth of talent, as displayed by the various groups who took to the stage. One who deserves mention is David Philoe who has been in the music industry for over 40 years. What an entertainer!
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DESTINATIONS
Anse Lazio Beach. Photo courtesy of Gerard Larose - Seychelles Tourism Board.
The official opening of the art exhibition, ‘Young Artists of the Creole World’ took place at the National Cultural Centre. There were some excellent exhibits, displaying a great depth of creativity. Awards were made by the Minister, Alain St. Ange, to winners of the various categories.
Sustainable Tourism A renewable energy exhibition, where the Seychelles and Le Reunion, displayed advances and studies they have made in looking at natural resources to provide energy. Educating from school entry level how important a role each individual plays in preserving our planet, Earth.
That afternoon a traditional parade and dancing in the streets of Victoria took place. During the parade spectators joined in, doing their own dances, filling the streets thus creating an enormous mass of people enjoying themselves. The music played on and the dancing continued till the early hours of the morning! Fasion Show A ‘Fon Lanmal’ Fashion Show was held at Berjaya Beau Vallon Bay Hotel, on the Saturday night. All the creations done by local designers and the models who took to the catwalk, were also young local men and women. Miss Seychelles 2013 was the first to take to the ramp and popular local singers performed in between the modeling of each designers set of garments. The fabrics of contrasting colours used for the outfits and the artistry of the designers made for a successful display of possible fashion trends for the future.
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Images: Top Left - A few of the Festival Kreol theme inspired paintings with Minister St. Ange presenting a trophy and prize to one of the winners. Bottom Left: The fashion show in full swing. Top Right: The author Jeannie Burns with resident exhibitor representative. Below Right: Photographer, Keith Burns poses with Miss Seychelles World 2013, Agnes Gerry.
DESTINATIONS
Photo courtesy of Keith Burns
There was a great emphasis on Water. Methods are being implemented to harvest rainwater, desalinizing seawater and adapting to climate change. The fact that water is becoming more scarce in the Seychelles is a matter of serious concern. Statistics show that the demand is doubling every ten years.This is due to a combination of reasons; an increase in the number of consumers; urbanization; industries; agriculture and tourism. Drought, rising level of the seawater and climate change are also issues threatening the depletion of natural water resources. There is a significant awareness in ‘going green’ and sustainability of the tourism industry of Seychelles. The way to safeguard the island’s fragile ecosystems, is to ensure and maintain an equilibrium between the needs of development and conservation. Protection of the ozone layer, the use of solar energy, windmills to harness power, desalinization of sea water, re-cycling of paper, plastic and glass, and the disposal of waste have to be researched and then put into practice. Representatives from Le Reunion presented models to show the feasibility and how some of the above factors could be achieved. Solar panels were already being used at the Constance Ephelia Resort. The Seychelles, Mauritius and Le Reunion all agreed
to co-ordinate their efforts in order to achieve these goals. Sunday 27 October 2013 will be recorded as an important date, as on that day at the Constance Ephelia Resort, Port Launay, an agreement was signed by the members of the Vanilla Islands (Seychelles, Le Reunion, Mauritius, Mayot, Madagascar, Maldives and Comores) to work together, to grow the tourism industry and contribute to economic growth. The hotel group offered to reserve rooms (free of charge) for delegates involved in these discussions. The promotion of trade and tourism with China and Korea would be explored. Improved travel connections between the islands, offering direct flights with affordable rates, and safe sea cruises between islands are to be implemented. Student exchanges, with opportunities to study at a neighbouring island. Mauritius and Seychelles were already working on programmes. Promoting cultural relationships, with an emphasis on the history and roots of the creole people. Projects to encourage research with inter-island communication and exchange of information. The extension of ideas in the artistic field with the pooling of new concepts and methods.
Sustainable Tourism Label The Seychelles Sustainable Tourism Label is a voluntary initiative that encourages tourism establishments to recognise the three tiered approach to sustainability, which includes socio-economic values of tourism as well as the environmental conservation principles. Criteria The implementation structure for the label follows a set of eight implementation criteria, namely: 1. Management This Section includes policy, monitoring, health and safety. 2. Waste Waste has a number of potentially serious environmental impacts, the most obvious of which is the waste that is sent to a landfill. 3. Water The broad aim of water-related practices is to reduce the amount of fresh water used by hotels. 4. Energy Energy typically comprises up to 50% of a hotel’s utility operating costs.
5. Staff The Staff criteria aim to recognise fair treatment of staff and staffing opportunities given to local people to reduce staff turnover and encourage loyalty. 6. Conservation This Section reflects the fact that an important part of sustainable tourism is to make a positive contribution to the local community and to local conservation activities. 7. Community For a hotel to get recognition for its community and conservation practices, it is necessary to keep a record of such activities. 8. Guests The Guest criteria recognise the importance of guest satisfaction to the sustainability of the business. Since applications opened on 01 June 2012 five hotels have been certified by the SSTL for integrating sustainability practices into their business operations. They are: Berjaya Beau Vallon Bay Resort & Casino, Hanneman’s Holiday Residence, Constance Ephelia Resort , Banyan Tree Seychelles and Kempinski Seychelles Resort. For more information visit: www.seychelles.travel/sstl/index.php/what-is-sstl DECEMBER 2013
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DESTINATIONS
An elevated view of Eden Island. Photo courtesy of Keith Burns
Is the impact of these mass Festivals and Carnivals detrimental to the environment of the Islands? The programmes are organized so as not to have any negative effects and can sustain a temporary increase in the demands put on the Islands, at present. The major festivities were held in and around Victoria on Mahe Island. There were comments made by residents of Praslin and La Digue that they felt they had been neglected as far as their involvement in the Festival is concerned. Some expressed the lack of certain traditional Creole activities, such as ‘Beach parties’, learning to cook ‘Creole style’ and the teaching of ‘traditional dances’. Food for thought? As visitors to this Festival, one became absorbed into the atmosphere and embraced by the warmth and friendliness of the Creole people. The unity and respect for each other was most transparent. As Minister St. Ange, said; “The word ‘Creole’ or ‘Creolity’ is in itself a celebration.” The word also symbolizes creativity and the capacity to evolve in a sustainable harmonious way. A Trip Around Mahe Island We were hosted by the Seychelles Tourist Board to a day trip around the island. A taxi transported us, proceeding north along the coast. We stopped at Sunset Beach Hotel, top draw, stunning views with private beaches and inlets. Then hugged the coast as we traveled towards Victoria on the north east side of the island. Land marks of interest the island, Ile du Port, is an area that has been reclaimed, here a government housing scheme has been developed with all amenities for the residents. The Clock Tower in the centre of the city is a replica of the one that can be seen at Victoria Station in London! This was erected in 1903 as a memorial to Queen Victoria. It was All Saints Day, (a public holiday), so the city was quiet, no trading - only families on their way to the cemeteries to pay their respects to those who had passed on. The graves were bedecked with masses of flowers, a very striking, colourful sight. We then headed away from the city and climbed up into the forested areas, narrow roads and tight bends. The views from lookout spots gave one a real perspective of the layout of the land and the islands off the coast of Mahe’. The weather was typical for this time of the year, alternating between sunshine and rain showers! The driver executing the roads with such adept, soon had us descending to the exquisite bays on the south 20
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west coast, to mention a few Grand Anse, Anse Boileau, Anse a la Mouche, Baie Lazare and Anse Intendence. An historical landmark of interest is an anchor mounted on the beach. This is said to be from one of Vasco da Gama’s ships during one of the voyages to India. A break for lunch at Jardin du Roi (Garden of the King) Restaurant, a setting high up in the tropical forest with views of Anse Royale Bay. First a welcoming drink, a glass of cool “citronella glacis” (made from lemon grass), most refreshing! Then lunch was served, the menu presented was typical “creole style” cuisine………chicken curry, mild and spicy in a creamy coconut sauce served on rice & accompanied by shredded mango slices, banana, grated green pawpaw, finely chopped sweet apple and lentils cooked with ginger & garlic. The nutmeg ice cream rounded off a gastronomic experience. The property has been owned by the Georges family since 1854. Madam Micheline Georges, the granddaughter, runs the restaurant and lives in the original homestead. She enjoyed relating to us the family history. An old nutmeg tree graces the garden, giving off a beautiful spicy aroma and there is a fusion of exotic and indigenous plants growing in colourful harmony! After lunch we journeyed home, stopped to see the Taranaka Rum Distillery but unfortunately it was closed. We were now traveling north on the east coast where development is significant. The newly opened Crown Hotel at Pointe au Sel, a boutique hotel, stands majestic on one of the most prime beach locations. We stopped to view Eden Island a huge impressive residential marina with luxury self-catering accommodation ranging from apartments, spacious maisons and private villas. Facilities galore….four private beaches, swimming pools, tennis courts, club house, shopping centre and an international marina where the yachts of the “wealthy” are moored. Then the driver headed back to Beau Vallon Bay, where we enjoyed a swim in the hotel pool, as the sun set in the west. A trip to the islands of Praslin and La Digue. There are several options for tourists wanting to visit the other islands. Island hopping from island to island by light aircraft, for the travelers who wish to make a quick trip, with stop overs on islands of their choice. Those who prefer sedate sailing can charter small craft or large catamarans to cruise to and around the outer islands. Twice daily a large ferry departs from Victoria and takes one hour to reach Praslin to Bay St. Anne, the Inter-Island Quay. From here
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DESTINATIONS
motorized ferries depart for La Digue and other islands. My husband Keith and I were treated to a day trip to the islands. We had an early start at sunrise to catch the ferry, one hour crossing to Praslin 40kms north east of Mahe’. The ferry was packed to capacity with passengers. A large percentage were day visitors to Praslin and others who had to transfer to a different motorized boat to get to La Digue. There were also tour groups who had travelled across to stay on these outer islands. We transferred to a ferry to take us to La Digue. A short trip only taking 15 minutes. La Digue is the third largest island. The Eagle‘s Nest Mountain rises to about 333m and takes up most of the island’s area. The beaches can be described as spectacular, where the granite outcrops create a contrast to the amazing shades of blue of the ocean. However swimmers need to be aware of the dangerous under currents and the strong backwash, especially in the bay at Grand Anse.
The primeval forest where there are 6000 Coco-de-mer trees and 6 endemic palm species growing. There are numerous hotels (16) located near and around the majestic beaches. We were privileged to be invited as guests of the General Manager, Mr. Churchill Gill, to the Berjaya Praslin Resort. A stunning position situated on the Cote D’Or, a beautiful stretch of beach. This hotel has a charm about it. All bedrooms enjoy sea, garden or pool view. The restaurant on the beach is a winner. We were treated to refreshments and lunch here. The view of the ocean framed with palm trees and swaying fronds, a photographers dream! I had to pinch myself to click back into reality. This is an ideal place for sailing craft. Numerous catamarans sailed by, while other yachts had dropped anchor off shore in the protected waters. The conditions for diving & snorkeling are ideal here with abundance of reef fish & sea creatures to view.
The island has rules restricting the number of cars, only 5 taxis being used, as the roads are very narrow. Bicycles can be hired. This is a wonderful way to explore the surrounds. The whole family can ride safely in a group for exercise, sightseeing and enjoyment. This makes bicycles the most popular and main form of transport.
We returned to Mahe that evening on the large ferry. There was quite a “buzz” on board, passengers chattering about the day’s excursion. As the ferry flew across the water, we watched the sun setting on the western horizon, a spectacular sight!
A familiar sight on the island is the traditional “old Ox Cart”, a symbol of the pace of life on this island.
The islands of the Seychelles with their natural beauty, tropical climate, stunning beaches and exquisite surroundings put them in a class of their own and a holiday destination of choice.
Accommodation available comprises big hotels, small hotels, family guest houses or self-catering beach chalets/bungalows of varying sizes for rental. Le Domaine De L’Orangeraie is a new 5 star hotel, constructed in such a way that it blends with the granite formations on the island.
”Mersi, Orevwar!”
With the Vanilla Islands working together, they could offer some exciting “Travel” packages. A sea cruise stopping over at each island or light aircraft flights linking the islands.
There is a Bank, a Hospital and shops that sell household & food items. Some typical island “open air” shops, made from tree branches, dry leaves, & supporting wooden poles can be found along the road side and in amongst the tropical forest. Their wares are usually related to home produced products & refreshments. Other attractions are the coconut plantation where the old plantation house still stands, horse riding, and walking trails through the vanilla plantation. Lack of water is a problem, especially in the areas remote from the jetty. Tourists are asked to conserve water and respect the delicate eco –system. We boarded another ferry at the jetty to make the crossing back to Praslin. This is the second largest Island, also granite outcrops surrounded by beautiful beaches. The highest point is only 367m. The World Heritage Site, the Vallee de Mai, is likened to the Garden of Eden. 22
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Photo courtesy of Gerard Larose - Seychelles Tourism Board.
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LEGAL
or further processed’ so a business will have to assess this on a case by case basis.
The NEW ‘POPI’ aka PROTECTION
OF PERSONAL INFORMATION ACT – PART 7 – PRINCIPLE #5 INFORMATION QUALITY
It may be useful as part of the exercise carried out by your business to take note of the section pertaining to security safeguards (Principle #7) where reference is made to ‘industry specific’ and ‘generally accepted’ levels of compliance. It would therefore be an idea to investigate what standards are used by your industry (via e.g. your association) and generally speaking (e.g. via your chamber of commerce) The word ‘updated’ implies an ongoing monitoring – this can be initiated by appropriate wording on the form (hard copy or electronic) used to gather the information initially in terms of which the date subject (‘DS’): • Warrants *inter alia the veracity, completeness, accuracy and currency of the PI (‘Personal Information’); • Undertakes to ensure the aforesaid ‘status’ by advising the RP of any material and/or relevant changes which may impact on any aspect detailed above.* The RP may have to verify independently the PI e.g. by asking for documentary ‘evidence’ to support the PI provided.
This section does not define the concept but rather prescribes the steps to be taken by the responsible person (‘RP’) in order to comply i.e. ‘it must take reasonably practicable steps to ensure that the personal information is complete, accurate, not misleading and updated where required.’ The POPI does not define or discuss any of these concepts but the POPI does link the steps to ‘the purpose for which the PI is collected
The RP’s method of collection must be of a ‘corresponding quality’ and in this regard the pointers regarding the levels of compliance (third ‘paragraph’) may be applied with success. Disclaimer: This article is intended to provide a brief overview of legal matters pertaining to the travel and tourism industry and is not intended as legal advice. © Adv Louis Nel, BENCHMARK, November 2013.
Debt collection. Cashflow is the lifeblood of any business - bad debts threaten viability. SJA assists, from issueing summonses to executing judgements. Contact: tinal@savage.co.za
Commercial. Registration of companies, trademarks & searches. Drawing up of contracts - leases, sales of business, joint ventures, partnerships & franchises. Contact: jonathanh@savage.co.za
Liabilities. Specialising in Professional Indemnity, Insurance Law, Travel and Tourism liability. Contact: waynef@savage.co.za
Commercial. Corporate Advisory Services, Liquidations, Commercial Contracts, Company Registrations and Intellectual Property Law. Contact: hennies@savage.co.za Labour and Administrative Law. Specialising in Labour Law as well as public and private partnerships in the environmental context. Contact: mariuss@savage.co.za
Personal Injury. SJA’s specialist departments have many years of experience with the Road Accident Fund and this area of the law. Contact: robh@savage.co.za Property. Specialising in Sectional Title and Game Lodge development conveyancing matters. Contact: marleeng@savage.co.za
Johannesburg: Pretoria: (011) 325 0830 (012) 452 8200 E-mail: info@savage.co.za
www.savage.co.za
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DECEMBER 2013
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A Guide to
Off Road Driving
••• • • • •
PART 3
Terrain Crossing Look Before You Proceed
The following educational resource is reproduced with acknowledgement to Nissan South Africa and is published as a four-part series. Part 1 (October edition), covered a general familiarisation on 4x4 terminology. Part 2 (November edition) dealt with vehicle recovery and Part 3 covers terrain crossing.
If conditions allow it get out of your vehicle and survey the obstacle by walking through it to determine your entry and exit pointsuse your passenger as a spotter to guide you through difficult obstacles with hidden hazards. Walk before you proceed and take nothing for granted. To maintain the line it may be necessary to fill ruts and axle twisters, rebuilding a section of road ensures that you get through the obstacle safely, this assists in maintaining the trail.
How to cross diverse terrain Before you set off, check your seating and hand positions. Seating Be comfortable and sit in a fashion that ensures that you are not pulled away from the wheel when travelling upwards or pushed forward when descending, keep your seatbelt on and your thumbs out of the wheel spokes. Even with power steering your thumbs could get injured if the wheel kicks back-this could happen if the vehicle stalls and power steering is lost. With regards seat belts and child seats follow all manufacturer specifications as well as the relevant ISOFIX standards.
Wheel-spin is dangerous and leads to a lack of traction while damaging the environment, avoid this (decelerate). Keep a safe distance between vehicles. Enter an obstacle when you are sure the vehicle in front of you is clear. Hands Generally a ten-to-two position is taught: however nowadays with the fitment of airbags one should drive in a quarter to three position. If the airbag deploys your arms will be protected, being outside the force of the bag. Keep windows closed almost to maximum as you do not want branches to swing into the vehicle and injure you or your passengers. This is also safe practice in the event of a roll over as all limbs will be contained within the vehicle. Your Line A key skill is the ability to select or read a line and commit to it. When off-road the ability to keep your wheels in contact with the ground is paramount. Your line is the path that you select to maintain traction through the obstacle. A good line will keep your wheels on the ground and not offer resistance. This coupled to knowledge of your vehicles capabilities and dimensions will optimise your off-road experience.
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Avoid travelling after sunset or before sunrise, as this is when most collisions occur. The Stall Start Learn the stall start and practise. Manual Transmission • Hold the vehicle on its footbrake and handbrake. • Engage low-range reverse gear (1st gear if stalled on a descent). • Remove your foot from the clutch • Release handbrake. • Remove your foot from the brake. • Vehicle will settle. • Turn the ignition key. • The vehicle will start and move back slowly. • Check and control your rearward descent until you are in a position to stop and re-try the obstacle. Automatic Transmission • Hold the vehicle with its footbrake, engage handbrake. • Select reverse-low range (1st gear if stalled on a descent).
TRANSPORT
• Start the engine. • Release the handbrake. • Slowly release the footbrake and reverse or descend forwards. If You Have An Ignition That Only Operates With The Clutch Depressed • Engage the handbrake. • Depress the clutch and brake. • Engage applicable gear. • Start the engine. • Release the handbrake, clutch and brake then reverse slowly. In the case of a forward or rearward stall start you may have to cadence brake until engine braking takes place. If you stalled on a descent, check the front of your vehicle as there may be an obstacle that caused the stall. On an ascent one generally stalls because of insufficient momentum.
General Obstacles Encountered Engage 4WD before an obstacle. As a rule, high range for gravel and sand, low range for rough terrain. Do not forget to lock hubs – if you have manual hubs fitted. An obstacle is any hindrance along your route which may require 4WD. It is often a good idea to avoid really bad obstacles when travelling so as to ensure that you do not damage your vehicle. Water • Avoid water and mud. If you can’t, the following tips should help you. Before entering the water, wading sheets should be fitted across the grille. A silicone spray can be applied to critical electric components to water-proof them, use a water repelling spray.
• Do not wear seatbelts when crossing water as you may need to get out of the vehicle in a hurry if things go wrong. In the case of a short, deep crossing, it is wise to open windows as well. However, when crossing long stretches of shallow water, close the windows and turn on the air conditioning to a high speed, this builds up a cabin ‘pressure’ which helps prevent water seeping in. • Lubricant expands in hot transmissions and differentials. When water cools the lubricant, it contracts causing a vacuum which can suck water into a differential/ transfer case through the breather pipe. • Check the location of your breathers as it may possible to re-route them. On your return from a trip change transmission and differential oils. • Check depth and strength of flow by wading the crossing, if there are animals in the water and you have to get through, have a spotter on the bonnet of a suitable vehicle and drive through. The spotter can probe the river bed using a long stick, checking for ruts, hidden obstacles and available traction. • Enter water and mud slowly in low-range. Do not splash water over your bonnet as this could go into the engine compartment and affect the electrics. Aim for a predetermined exit point, keep engine revs low and do not spin your wheels. • Keep a steady momentum which ensures a bow wave in front of your vehicle. • If you run into an obstacle, switch the engine off before stalling. • Evaluate the cause, if necessary recover the vehicle to dry land for analysis. • Check the air filter to see if it is wet. • Check oil to see if water has been sucked in the engine (a milky white residue indicates the presence of water). • Do not restart the engine until the appropriate repairs have taken place.
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TRANSPORT
• Once safely through the obstacle, check the vehicle for damage. Mud And Soft Turf • You should be in low range 4-WD with differential/s locked. • Select an appropriate gear, 1st gear will often cause wheel – spin and you could bog down. • Choose the line of least resistance, if there is an existing track use it! • Maintain a steady momentum and know the position of your wheels so as not to push against mud. • Decelerate if necessary to control wheelspin. • If you feel a loss in traction, your tread may be clogged. Move the steering wheel left to right to clear the tread. Use your tyres sidewall against the wall of the track for additional traction. • Be careful of hidden obstacles buried in mud. • Avoid building up a wall of mud in front of the valance as you could get stuck. • If in doubt, attach recovery equipment either to the front or to the rear of your vehicle before going into the mud. As soon as possible check your radiator. Mud clogs up its core which could affect its cooling. Check rims as dry mud will affect wheel balance when on tar again.
suspension: this will cause a loss of traction. • Be cautious when using 1st gear lowrange on smoother surfaces as you may get wheel spin. • Avoid gear changes and the momentary loss of traction. • As you approach the crest, decelerate to avoid wheel spin and bounce. Descents • Check your line using your spotter. • Select the lowest gear to ensure a controlled descent. Avoid using the brake or clutch. • Disengage the handbrake and release the clutch. Use engine braking/compression in a descent for control. • If you start to run away, cadence brake to slow you down without sliding. • Do not use your brake in a slide as this worsens the slide, rather accelerate to bring the vehicle under control. • Do not change gears as the loss of grip coupled with forward momentum, could be disastrous. Side Slopes When off-road, you may be forced to traverse terrain diagonally. • Get out and evaluate the slope to establish your line. • Is the surface slippery? • Are there obstacles that may impede momentum such as ruts or rocks? • A momentary drop into a hole or rut radically increases lean. • Ensure sure your load and loose items are secure. • Use your spotter to guide you and check wheel position.
Ascents And Descents Establish your line before tackling an ascent or descent on a slope. Gradient and traction are critical here. Tackle the slope head-on to keep the vehicle level. If you go diagonally, your vehicle’s centre of gravity comes into play. With a lack of traction the vehicle could slide or roll over. Ascents • Check the terrain to establish your approach using your spotter, if it is smooth and not too steep, use gentle momentum. • If it is rutted, potholed and rocky a low gear and less momentum should do the trick. • Avoid bounce especially with independent 28
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• If the vehicle slides or feels as if it is going to roll, steer down the slope, accelerating slightly. This will reduce the risk of a roll over. Rocks Beds Prevalent in mountain routes, dry river beds or river crossings. It is important that you know your vehicles clearances and the position of components under your vehicle. • Slight deflation may be necessary as the tyre will grip better but you will lose clearance so rather start at road pressures. • Check your line and use your spotter. • Put a wheel on a rock to gain height. Proceed slowly in 1st gear low range, with sufficient acceleration to maintain momentum. This raises the vehicle, adding clearance to • the undercarriage. This is very important with vehicles with independent suspension • Don’t straddle rocks. This may leave you hung up on the chassis or a differential, and cause damage. • Tyres sidewalls could easily be sliced by sharp rocks, a slightly deflated sidewall is more puncture resistant. Snow And Ice 4x4s have double the traction of passenger cars, giving more grip. Braking is the same, except you are heavier so your stopping distance will be greater. That means that you have to watch your speed. • Select 1st gear high range. • Engage centre diff lock if vehicle is a full time 4x4. • Pull away slowly and brake carefully to avoid lock-up. • Be aware of hidden obstacles under snow. • Do not push up a wall of snow in front of your bumper/valance.
TRANSPORT
• Fit snow chains if possible. • Ensure that you have recovery equipment. • In light snow, your tyres will break through the surface and compact it, but be wary of ice underneath. • If others have driven the route before you be careful of sticking to their tracks as they may be slippery, if so move out of them onto fresh snow. • Snow off-road is safer as there is more traction as the surface is not tarred. • An on foot inspection by your spotter, probing the snow in much the same way as water is still required. • Wheel-hub height is a safe depth to tackle. Ruts And Erosion Rough tracks often deteriorate into gullies due to water erosion. Driving in the ruts will scrape your under body and could see you getting stuck. • Power out of the rut and straddle it. • If alone, wind window down to observe progress. • Adjust side mirrors down to observe progress of rear wheels. Sand And Dunes • High range is more suited to sand as it allows the correct momentum which gives flotation. As always you need to read the line, and check if the sand is dry, damp or wet. • Dry sand disperses quickly and is difficult to get through. • Damp sand offers the most traction. Sand is generally damp early in the morning and later in the afternoon or after rain. It binds together which allows better flotation. • Wet sand has a shimmer, avoid these patches as they are dangerous.
• Salt flats can be treacherous, breaking through the crust can bog you down. • Small dunes tend to be weak and are best avoided. • Larger dunes allow sufficient space to attack them correctly, learn the technique to crest a dune and decelerate before going over, momentum and gearing are critical. • On sickle dunes, stop before going over the crest as there is no back face. • Deflation (± 50% of the recommended pressure for tar) and gear selection is key to flotation. • Select a gear that you feel comfortable with. Some drivers use with 1st gear high range, others prefer low range 2nd or 3rd gear, but avoid wheelspin. Changing gears while driving will break your momentum. • Follow existing tracks, when stopping simply decelerate. Braking will dig you in. • Be aware of other vehicles and pedestrians. • If you are following existing tracks and need to leave them, aim in the direction of travel and accelerate to ‘power out’ of the tracks. Ditches Dongas and Sand Ridges Cross obstacles at an angle, one wheel at a time. This increases the clearance of the vehicle, at all time try to avoid cross lifting your wheels. • Enter the obstacle slowly, using engine compression in 1st gear low range to have control and stability. • Crossing a sand ridge or donga head on may cause you to foul your undercarriage,
or damage the rear end as which is generally longer than the front of your vehicle. • Be aware of your break over angle, ground clearance and wheelbase. A long wheelbase vehicle requires careful driving. Gravel Roads Many 4x4 accidents happen here due to poor driving resulting in costly insurance claims or injuries. Corrugations on gravel roads are formed by vehicles that regularly use the road, when driving, find a comfortable speed. • Watch your front wheel for a moment, you may feel comfortable but your wheels and suspension are really working and not always in contact with the ground. • Due to the varying surface, braking capacity is diminished. • Steering precision is also affected. • On gravel, extra traction is required, use 4WD or AWD. • Dangers areas are along the verges where sand accumulates as well as drop offs, if you go around a corner and your front or rear wheels leave the stable surface and slide – you could roll your vehicle. • Be careful of erosion ruts along the sides of gravel roads, dropping a wheel into a rut could have serious consequences. • Speed, hard braking and aggressive steering should always be avoided. • Avoid driving on gravel roads at night. • In poor visibility, put your headlights on and slow down. • Avoid moving to the right side of the road as there may be oncoming traffic. • Keep a safe following distance when in convoy or when vehicles are in front of you. Flying stones could damage your vehicle. • Be aware of the surface at all time, many gravel roads have marble like stones which reduce traction. • If travelling for long periods on gravel you can reduce tyre pressure (10% of road pressure).
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TRANSPORT
Driving In A Convoy From a safety and security perspective it is wise to travel in a group. Vehicles following one another is known as a convoy and need to follow these guidelines: • Brief the group before departing, set communication protocols. • Vehicles with essential equipment should be placed at equal intervals (29MHz radios, Satellite phones, recovery kits, first aid kits and fire extinguishers). • Avoid travel after sunset and before sunrise. • The last vehicle must be a competent offroader to ensure that all convoy members complete the route. • Avoid obstacles that some vehicles may not be able to traverse.
• Only enter obstacles once the preceding vehicle is clear. • Ensure the vehicle behind you is following. • Keep a safe following distance as the vehicle in front of you may need to stop or back up. Pre and Post Trip Inspections • Maintain the manufacturers servicing schedule! • Use specified lubricants. • Use the correct fuel and ascertain availability before departing. • Inspect key components regularly. • Maintain correct tyre pressure, do not forget to re-inflate tyres once back on tar or gravel. • Check the condition of your tyres and take a repair kit.
Offroad Guides And Tour Operators Association of South Africa In 2005 the Minister of Environmental Affairs and Tourism called for owners and users of inland 4x4 recreational driving tracks to move towards better-regulated and more equitable practices in respect of their activities in South Africa’s inland environment. Users and owners of these tracks were told unequivocally at the time that regulations similar in nature to those imposed on off-road vehicle activities on beaches would be unilaterally issued by government for sensitive inland areas if a suitable form of regulation could not be found and implemented for the off-road industry. The Off-Road Vehicle community responded through the establishment of the National Off-Road Workgroup (“NOW”), an industry representative Section 21 Company, in October 2005. The NOW comprises the 4 Wheel-Drive Guides Association of South Africa 30
Tourism Tattler Trade Journal
(4WDGA); the Association of All-Wheel Drive Clubs of Southern Africa (AAWDC); the Association of Motorcycle Importers and Distributers (AMID); the National Association of Automobile Manufacturers of South Africa (NAAMSA); the South African Off-road Trainer Association (SANOTA); the South African Route Owners and Operators Forum (SAROOF); and the South African Vehicle Renting and Leasing Association (SAVRALA). The 4WDGA subsequently changed its name to the Offroad Guides And Tour Operators Association (OGATO), in November 2011. Members of OGATO can be recognized by the display of sticker shown above, which includes their Membership number, on their vehicles. For more information visit: www.4wdga.com
DECEMBER 2013
• Know the vehicle’s coolant, fuel and lubricant capacities. • Do not exceed the vehicles rated capacities. • Follow the walk of life principles! Tools and Spares • Carry a full set of spanners and sockets, a mix of screwdrivers, pliers and wrenches. • Wheel spanner, jack and jack crank. • Bulbs and fuses. • Belts and radiator hoses. • Repair manual. • Duct tape. • Epoxy glue. • Cable ties. • Allen keys. • Pre drilled steel bars (selection). • Radiator seed net. • Fire extinguisher and warning triangle • Wading sheet. • Recovery kit. • Collapsible hiking pole to check mud and water depth. • Carry at least two spades, both with rounded noses and short handles. • An air jack works well in water and mud and can help in a variety of situations. • A comprehensive first aid kit is a vital, it should contain scalpels drips and Intraveinous lines. A kit like this should come with prescriptions that will allow you to cross borders. Check The Following Items • Radiator core is not blocked with grass or mud as it affects cooling. • Grass caught up around the prop shaft, exhaust and catalytic converter could cause a fire when you stop. Attend 4x4 driving, first aid and recovery courses before going off-road. Get a 4x4 insurance policy that provides adequate cover when travelling outside South Africa. To be continued. Part 4 of the Off Road Guide will be published in the January 2014 edition and will look at off-road tyres. For more information visit: www.nissan.co.za
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For more information visit: www.satsa.com or contact: 086 12 SATSA (72872) E-mail: membership@satsa.co.za * The Southern Africa Tourism Services Association (SATSA) is the only inbound tourism NGO to have established a Lost Advances Fund whereby members, and clients of members, have access to a measure of financial protection to cover forward booking deposits in case of the involuntary liquidation of a member. We call this SATSA Bonded (Terms and conditions apply).
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