Tourism Tatler February 2013

ISSUE 2 2013

OFFICIAL TRADE JOURNAL OF THE SOUTHERN AFRICA TOURISM SERVICES ASSOCIATION, THE REGIONAL TOURISM ORGANISATION OF SOUTHERN AFRICA AND THE NATIONAL ACCOMMODATION ASSOCIATION OF SOUTH AFRICA

In this issue:

February 2013

Accolades • Aviation • Business • Competitions • Conservation • Destinations • Discussions Events • Hospitality • Investments • Legal • Marketing • Risk • Trade News

Issue 2 (February) 2013 PUBLISHER Tourism Tattler (Pty) Ltd. PO Box 891, Umhlanga Rocks, 4320 KwaZulu-Natal, South Africa.

Company Reg.No.: 2006/015252/07 Website: www.tourismtattler.co.za MANAGING EDITOR Des Langkilde Tel: +27 (0)87 727 8631 Cell: +27 (0)82 374 7260 Fax: +27 (0)86 651 8080 E-mail: editor@tourismtattler.co.za Skype: tourismtattler EDITOR Marjorie Dean Tel: +27 (0)11 886 9996 Fax: +27 (0)11 886 7557 E-mail: communications@satsa.co.za Skype: satsa-comms ADVERTISING MANAGER Bev Langkilde Tel: +27 (0)87 727 8643 Fax: +27 (0)86 656 3860 Cell: +27 (0)71 224 9971 E-mail: bev@tourismtattler.co.za Skype: bevtourismtattler SUBSCRIPTIONS Email: subscriptions@tourismtattler.co.za Skype: subscribetourismtattler

MEDIA PARTNER

Official Trade Journal of:

Contents

09

18

Competition: Win a Penthouse Pamper

Events: TAFI Convention - Durban

MIR 31

26

Hospitality: Mobile Tented Safaris

Marketing: Market Intelligence Report

IN THIS ISSUE

EDITORIAL 05 From the Editors Desk / Cover Story 06 Discussion Forum 09 Competition

ACHIEVEMENTS & ACCOLADES 08 Trade Awards

BUSINESS 10 TEP gets industry support 12 5 Tips to start a successful business

CONSERVATION 14 Wildland’s life changing Big Day Out

DESTINATIONS 15 Israel with a difference

EVENTS 16 MICE Academy workshop 16 Seychelles Carnaval 2013 17 RETOSA February Events Calendar

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19 20 22 25 26 28

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30 31

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TAFI Convention 2013 HOSPITALITY Cape Town’s Luxury Apartments TGCSA pays tribute to its assessors Good Value, Good Fun - Gooderson Pearl of the Garden Route Origin of the Mobile Tented Safari The Smoke that Thunders LEGAL Supplier Rights and Recourse - Part 1 MARKETING Belgium Shares Expertise SATSA Market Intelligence Report RISK Travel Trade Insurance - Part 2 TRADE NEWS Trade Snippets

EDITORIAL CONTRIBUTORS The Regional Tourism Organisation of Southern Africa (RETOSA) Tel: +2711 315 2420/1 Fax: +2711 315 2422 Webite: www.retosa.co.za

National Accommodation Association of South Africa (NAA-SA) Tel: +2786 186 2272 Fax: +2786 225 9858 Webite: www.naa-sa. co.za

The Southern Africa Tourism Services Association (SATSA) Tel: +2786 127 2872 • Fax: +2711 886 755 Webite: www.satsa.com

SATSA PROUD SPONSOR

Adv. Louis Nel Bev Langkilde Des Langkilde Hannelie du Toit Lauren Laing

Marjorie Dean Martin Jansen van Vuuren Richard Branson Thembi Kunene Taonga Silungwe MAGAZINE SPONSORS

01 02 04 04 04 04 04 11 12

Gooderson Leisure SATIB Insurance Brokers Live the Land Tours Globe Lotter Tours Neil’s Transfers Heritage Clothing Eceptional African Safaris Mercedes-Benz Commercial Vehicles Mantis Collection

12 15 19 22 25 26 28 29 36

Tourism Grading Council of SA Kondwana Marketing Lawhill Apartments Gooderson Leisure Views Boutique Hotel & Spa Hayward’ Grand Safari & Events Stanley & Livingston Safari Lodge Savage Jooste & Adams Attorneys TransMedia Barter

Disclaimer: The Tourism Tattler is published by Tourism Tattler (Pty) Ltd and is the official trade journal of the Southern Africa Tourism Services Association (SATSA).

The Tourism Tattler digital e-zine, is distributed free of charge to bona fide tourism stakeholders. Letters to the Editor are assumed intended for publication in whole or part and may therefore be used for such purpose. The information provided and opinions expressed in this publication are provided in good faith and do not necessarily represent the opinions of Tourism Tattler (Pty) Ltd, SATSA, its staff and its production suppliers. Advice provided herein should not be soley relied upon as each set of circumstances may differ. Professional advice should be sought in each instance. Neither Tourism Tattler (Pty) Ltd, SATSA, its staff and its production suppliers can be held legally liable in any way for damages of any kind whatsoever arising directly or indirectly from any facts or information provided or omitted in these pages or from any statements made or withheld or from supplied photographs or graphic images reproduced by the publication.

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• Cell: +27 (0)71 224 9971 • Email: bev@tourismtattler.co.za • Skype: bevtourismtattler

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SATSA / RETOSA / NAA-SA Tourism Tattler Trade Journal

FEBRUARY 2013

EDITORIAL

From the Editor’s Desk February 2013 is an important month for SATSA. This month we host the TAFI (Travel Agents Federation of India) International Convention in Durban, a very important landmark in our relationship with the industry in that country. The delegates are being hosted mostly in KwaZuluNatal, where they will experience the best of what that province has to offer.

As most of us know, when trying to sell a destination to travel agents, and the TAFI agents are responsible for 70 per cent of the outbound air ticket sales from India, there is no substitute for offering them a good personal experience of the product. SATSA sincerely thanks all those products who have so generously offered their hospitality to our Indian visitors. We know that their fam trips will leave them with undying memories of South Africa as a great holiday – as well as increasingly important business – destination.

from the Cape coast to our northern neighbours. Promoting the whole of Southern Africa is important, as many prospective overseas visitors to this part of the world have several countries on their agendas, and want to combine visits to these.

We are also looking at the way different sectors of the tourism industry are supporting each other, especially considering the ways that successful companies can give back to the industry.

(See our article on Springbok Atlas and TEP on page 12).

We have introduced a new Discussion Forum app, which gives you, as our readers, an opportunity to voice your opinion on any article published in Tourism Tattler or to raise any tourism related issues that you feel are important. Your input is very valuable to us, as it gives us an idea of topics you would like to see covered in future issues. Without your input, it’s really not possible to give a balanced view on issues that are so important to our industry for future growth and development. We need informed and experienced comment, as well as new ideas and views from those who are perhaps less well established in tourism. You, after all, represent the future of tourism.

Speaking of events, don’t forget about the Seychelles Carnival taking place from 8 to 10 February (page 16) – our publisher will be there to cover the story for publication in March. And we have a new events calendar from RETOSA member countries in the SADC region (page 17).

Please note that we have postponed our feature on Tourist Guiding until our March edition, as we shall then be able to report back on the International Tourist Guides’ Day celebrations taking place in Kimberley later this month. This will include the CTGA’s pitch to host the International Guiding Conference in South Africa in 2015.

In this issue we are focussing on the variety of quality accommodation products which Southern Africa has to offer

Marjorie

Cover Story noise of the modern world is an ideal environment in which to enjoy healthy exercise and solitude. It gives one time to think, to take stock, to contemplate – a rare experience in a busy life.

Our cover picture shows the well-known Rhino Horn, taken from the dam at the Gooderson Drakensberg Gardens Golf and Spa Resort. This is just one of the many beautiful KwaZulu-Natal properties owned by the company, that offer rest and relaxation in this glorious mountain scenery.

And you can do all this without trekking huge distances. The Drakensberg is easily accessible, there is plenty of good accommodation, and resorts such as Drakensberg Gardens offer many ways to explore – on foot, on horseback, on mountain bikes, or for the less fit, by car.

You can golf in glorious surroundings or fish in crystal clear waters.

Goodersons Leisure, is an old established company based in KZN, a company that epitomises the many changes taking place in the accommodation sector and which has recently branched out into becoming a national company. They have faced the challenges of a changing tourism industry, and responded positively to these.

The Drakensberg is sometimes overlooked when South Africa markets overseas, and this is a great pity, for the mountain range epitomises something unique that our country has to offer the visitor from overseas – what feels like limitless space!

There are few places in our increasingly crowded world where you can walk for hours and see hardly a house, a road, or meet another person. The isolation and lack of the almost constant

And, the cherry on the top, in winter you can even have a holiday in the snow, coming in from the cold outdoors to a roaring log fire, great food and drink, and warm South African hospitality second to none.

The Drakensberg surely is a holiday area for all seasons.

Read more on Gooderson Leisure on pages 22 to 24.

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ARTICLE DISCUSSIONS

Discussion Forum There is much to debate in tourism, but little time to write letters, so we’ve launched a Facebook ‘Article Discussion’ app that will enable readers to do just that - Ed.

How to contribute to article discussions On the Tourism Tattler website, click on the Article Discussion icon located above the ‘Share’ bar beneath each article - this will open the discussion page in a new browser tab.

As from February 2013 we have introduced a new feature on the Tourism Tattler’s Facebook page called ‘Article Discussions’. This is an open forum where you can voice your opinion, comment and discuss any article contained in the current issue of the Tourism Tattler together with other readers of the trade journal.

You may also want to raise a tourism related issue that you believe needs to be investigated and reported on. Our editorial team will take these issues up with the relevant authorities, or find an expert in the particular subject field, and publish the article.

Prize Each month a prize will be awarded by the Tattler’s editorial team for what we perceive to be the best opinion or comment posted in the forum. The winner will be announced in each following monthly edition of the Tourism Tattler.

All articles published on the Tourism Tattler website, will contain banner links that point and lead you directly to the new Facebook Article Discussion page.

OR On the Tourism Tattler Facebook page at www. facebook.com/www.tourismtattler. co.za, click on the Article

Discussion icon located in the app bar.

Then type away and share your views, which other readers can also contribute to.

To get the ball rolling, here are some comments received from readers via email in response to articles published in the January edition: (Note that these were individual emails, so while reading the comments below, bear in mind that unlike

a ‘chat-room’, there may be no thread from one comment to the next. We did reply to each comment, but not all replies have been included here due to space constraints).

Dear Editor

Dear Editor

I refer to your article in the January Tourism Tattler in which mention is made of Isandlwana and Rorke’s Drift.

I am so sorry, normally I wouldn’t do this, but it really jumped out at me when I read it so I felt I had to point it out.

The article reads; In later years, the emerging South Africa was threatened by the Langalibalele and Bambatha rebellions, which also took place in the area.

King Shaka was long dead before the Isandlwana Battle. He died in 1828 and the battle took place in 1879, the Zulu king at the time of Isandlwana was King Cetshwayo. Sorry if I am sounding finicky here.

Anyway thanks for the newsletter.

Let’s get it right: the Anglo Zulu Campaign took place in 1879 with the battle of Isandlwana on 22 January followed by Rorkes Drift battle which continued to 23 January – 134 years ago today (email received on 23 January - Ed).

•

The Langalibalele Rebellion, as it was called, took place in 1873, some 6 years PRIOR to the Anglo Zulu campaign. In fact Anthony Durnford played a major role in both events, being quite badly injured during the first and losing his life during the second.

Apology. Oh dear! One should always check facts and not rely on a very fallible memory - even when one has to write copy in extreme haste! Mea culpa. Editor.

The Bambatha Rebellion, so called, took place in 1906 – this could be referred to as “in later years.”

Dear Editor

ANNE LAWRANCE - Sakabula Safaris & Tours • Dear Editor Actually it was the Impis of King Cetshwayo that defeated the British at Isandlwana, but otherwise a very nice article on KZN Tourism Routes that will hopefully attract travellers to our region.

DAVE SUTCLIFFE - Hon Sec Battlefields Route 06

KEN CREIGHTON - KDA Travel & Tours

SATSA / RETOSA / NAA-SA Tourism Tattler Trade Journal

• Thanks for sending me the latest Tourism Tattler newsletter. You have featured KZN (Routes - Ed) but are you aware that the Vredefort Dome and surroundings contain many - if not more - interesting battlefields. This is a neglected area of SA history.

I am developing resources and background for the battlefields here, stretching from before the arrival of Mzilikazi and the Voortrekkers, through the Matabele wars, the gold rush of 1887, the two AngloBoer wars of of 1880 and 1899-1902, the Rebellion of 1914, the miners’ strike of 1922, the Ossewabrandwag conspiracy of WW2,

FEBRUARY 2013

ARTICLE DISCUSSIONS

the Sharpeville-Sasolburg apartheid era, Stompie Sepei, and finally the far rightwing conspiracies of 1994 to present. This picture is central to South African history and the development of the nation we have today.

Ellen, your email has been forwarded to Tourism KwaZulu-Natal with a request to add the information to the routes section of their website at www.zulu.org.za/index.php?routes Editor.

Thank you for making contact and providing the information Graeme.

We will definitely continue to feature tourism routes in South Africa (and other SADC countries). I assume that Vredefort Dome would fall into the Freestate province, which is scheduled for publication in the July edition.

Dear Editor

Could I ask you to let me have further information, with website links if possible, on any other formal routes in the province. Who administers these routes? Are they marketed by route associations or by a government department? Editor.

Thanks for the heads up on Free State coverage. Actually we are in the North West province but the Dome straddles four provinces. I’d be happy to help. Both Freestate and North West proninces have very active government and private tourism initiatives centred on main attractions. I’ll send an outline and links. We do many types of tours from rafting through to battlefields and Dome school educationals.

GRAEME ADDISON - Parys, Vaal •

• Referring to your proposed article on Tourist Guides in the travel trade for your February Edition (postponed to March - Ed), I would like to introduce myself and the Association.

The CTGA is the representative body for Tourist Guides in the Western Cape. It deals with issues of policy, and has close contact to many affiliations and sectors within tourism.

I am the CEO for the Cape Tourist Guides Association as well as the Vice-Chairperson for the Federation of Tourist Guide Associations in South Africa. I would most definitely like to provide input into your proposed article, but would however like a little more scope on what you propose to write about and what you would need comments into.

As a matter of interest, my trip to China will be to present our (CT, South Africa) bid to host the 2015 World Federation of Tourist Guides Convention. Refer to www.wftga.org/2015-convention-bids ALUSHCA - CEO for The Cape Tourist Guides Association (CTGA)

Dear Editor I am just checking if it could be possible for whoever is establishing tourism ROUTES to consider King Shaka ka Senzangakona Route that he undertook from KwaDukuza (Stanger) to Port Shepstone when he was pursuing the Mpondo clan under Inkosi Faku.

This route is not researched yet to connect the dots, but information from some books do speak about King Shaka having left KwaDukuza to pursue the Pondo Clan passing through AmanziMtoti and naming the area after having drank the water from that river and found the water very tasty. Because as a child he could not say amanzi amnandi in respect of his mother’s name he said Amanzi amtoti. He then proceeded through Umkomazi, Mpambanyoni Umtwalume, Umzumbe, intshambili up to Umzimkhulu river naming all those and many more and he rested on the banks of the Umzimkhulu river near Port Shepstone in the company of Mr. Finn or Bazley while his troops proceeded to attack Inkosi Faku.

Alushca, we look forward to receiving your input for the Tourist Guiding feature for the March 2013 edition and the outcome of your bid to host the 2015 World Federation of Tourist Guides Convention, which we will share with readers. In addition, we will be publishing a post-event feedback story on the International Tourist Guides’ Day Celebrations in Kimberly (20 - 21 February). Editor.

ELLEN MBELE - Local Economic Development Officer

• Congratulations, ANNE LAWRANCE. Your article discussion contribution has been chosen as the winning comment for the February edition. A copy of National Geographic’s ‘Rhino Rescue’ DVD will be delivered to you with the compliments of Livingstones Supply Co – suppliers of the finest products to the hospitality Industry.

Editor.

Wi n

The winning comment posted during the month of February 2013 in the Article Discussion forum will receive a copy of Dereck and Beverly Joubert’s ‘Eternal Enemies’ DVD with the compliments of Livingstones Supply Co – Suppliers of the Finest Products to the Hospitality Industry.

The classic film about lions and hyenas and how they wage war on each other. For ages the story of the ancient rivalry between two of Africas most bitter eternal enemies has been shrouded in the secrecy of darkness. Each night is like a battlefield as this war of wits plays itself out between the hyenas and the lions of Sauti in Botswana.

Dereck and Beverly Joubert have studied and filmed the lions in Savuti since 1981. Because of the unique privilege of working at night they have at last been able to bring to the screen the truth about how lions and hyenas behave in the darkness.

This is the story of one clan of hyenas and one pride of lions as they interact with their neighbours and with each other, surviving each night only by displaying strength and aggression in what can best be described as a blood feud between two eternal enemies.

This has become one of the most popular wildlife shows ever produced with estimates of a quarter of a billion viewers so far, achieving almost cult status in many countries.

For more information visit: • A Film by Derek and Beverly Joubert • Running Time: 51 minutes www.livingstonessupplyco.co.za

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ACCOLADES

The Gold Eco-rating is an indicator that a property has achieved “outstanding, superior and replicable levels of excellence” in responsible resource use, environmental conservation and socioeconomic investment.

For more information visit: www.porini.com/

• World Travel Awards 2013 - Call for Nominations

Travel & Leisure awards Red Carnation Hotels The Red Carnation Hotel Collection, the award-winning luxury collection of family-run boutique hotels, is proud to announce that four of their properties have been named in Travel + Leisure’s 2013 “500 World’s Best Hotels”. The Twelve Apostles Hotel and Spa was honoured among the best in Africa and the Middle East, while The Milestone Hotel, ‘41’, and The Chesterfield Mayfair were named among the Best Hotels in the UK.

Travel organisations that aspire to be recognised as the best in their field can enter their details for self-nomination to the 20th annual World Travel Awards. Nominations for the Africa region opened on 07 January and close on 03 Mach 2013.

For more information visit: www.worldtravelawards.com/

• 2013 Safari Award Finalists Announced

Honoured earlier this year in Travel + Leisure’s 2012 “World’s Best Awards”, Cape Town’s The Twelve Apostles Hotel and Spa earned the T + L 2013 “500 World’s Best Hotels” number one spot in the category “Top Hotel Spa in Africa and the Middle East,” and the number Twelve Apostles Hotel and Spa three spot in “Top City Hotels in Africa and the Middle East”. With a score of 93.71, The Twelve Apostles placed in the top 50 of all hotels world-wide.

The finalists for the 2013 Safari Awards, sponsored

by The Good Safari Guide, were announced in Durban, South Africa on 11 May 2012.

The Red Carnation Hotel Collection strives “to provide exceptional, memorable hospitality by meeting or exceeding guest expectations and creating an environment where guests, as well as employees, refer to the hotels as their “home away from home.” “No request is too large, no detail too small” is the ethos that inspires this luxury collection, as is clearly reflected in the stellar ratings their hotels continue to receive year after year.

2013 Imvelo Awards Nominations Now Open

For more information visit: www.redcarnationhotels.com

For more information visit: www.safariawards.com/

• Self-nomination for the 2013 Imvelo Awards is now open.

The awards are in line with the National Minimum Standard for Responsible Tourism, the Responsible Tourism guidelines for the South African hospitality industry and the UN World Tourism Organisation’s code of ethics. Imvelo is supported by the Heritage Environmental Rating Programme.

The Federated Hospitality Association of Southern Africa (FEDHASA) is the custodian of Imvelo.

• Porini Mara camp Awarded Gold Eco-rating

Porini Mara Camp

The winners were announced at a gala ceremony in London on the 30th January 2013 and will be published in the March edition of Tourism Tattler.

Gamewatchers Safaris & Porini Safari Camps are proud to announce that Porini Mara Camp has been awarded a Gold Eco-rating by Ecotourism Kenya.

Only eight Gold ratings have been awarded throughout the country - two of which are now held by Porini Amboseli Camp and Porini Mara Camp.

For more information visit: www.imveloawards.co.za

The Eco-rating Scheme is a sustainable tourism initiative that awards qualifying accommodation a Bronze, Silver or Gold certificate based on their performance. The criteria cover environmental and socioeconomic issues and emphasis is given to sustainable use of resources, protection of the environment and support to local economies.

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n A Penthouse Pamper i W

COMPETITION

with a view for 2 in Wilderness, Garden Route

With the compliments of:

www.viewshotel.co.za

To enter simply ensure that you are opted-in to the Tourism Tattler mailing list by subscribing at http://www.tourismtattler.co.za/subscribe and answer the following question by email: “ Who is the Views Boutique Hotel & Spa marketed by?”

Email your answer with Mantis Views Boutique Hotel & Spa Competition in the subject field to editor@tourismtattler.co.za by 20 February 2013. Remember to include your contact details (Name, company trading name, telephone numbers, city/town, province and country).

The first correct entry drawn after the closing date will win the prize, with the compliments of Views Boutique Hotel & Spa and Mantis Collection.

The prize is valued at R12,250.00 and consists of: • Two nights for two people sharing in the Penthouse Suite (B&B) • One romantic dinner for two (4 courses) served in the Penthouse • One 3 hour ‘Togetherness Treatment’ in the Views Spa & Gym • Fruit and chocolate hamper on arrival with a bottle of sparkling wine.

Marketed by the Mantis Collection, the exquisite Views Boutique Hotel & Spa is the perfect 5-star venue for discerning guests. An idyllic paradise from which to explore the secrets of South Africa’s famed Garden Route with its unequalled seascapes and pristine beaches.

The dream Penthouse offers ultimate indulgence. Perfect sleep is assured while cocooned in 400 count cotton sheets. Wake up to uninterrupted

www.mantiscollection.com

views of Indian ocean breakers through sheer glass fronting. The stylish lounge and dining area are perfect for private entertainment. The spacious bathrooms provide sheer indulgence with his and her basins, under-floor heating and heated towel rails.

Views is designed to echo the hues and beauty of the beachfront it crowns. Light is an integral feature of this contemporary classic - tall atriums bejewelled with hanging glass sculptures bathe the reception area and lounges in natural light.

The view from the cocktail deck is unsurpassed; a perfect spot to laze, sip sundowners or spot dolphins and whales. The restaurants also have unparalleled beach and ocean views.

A rejuvenating spa, well equipped gym, rim flow pool, business facilities, and wi-fi connectivity are but a few of the many facilities available - all accompanied by impeccable service.

Book the Rasul Steam room with sensation shower, the Flotation Room for total stillness or the Hydrotherapy bath, perfect for time with your partner. Take advantage of the complimentary use of the Vitality Pool and Tylarium Sauna and be soothed by its thermal qualities after a workout in the well equipped gym or simply relax totally in the tranquil surrounds of the hydrotherapy lounge and its seaview deck.

Note: This competition closes on 20 February 2013. NB: Read the Terms and Conditions of this competition, which can be downloaded at: www.tourismtattler.co.za/Mantis-Views-TourismTattler-CompetitionTermsConditions.pdf

Read more on the Views Boutique Hotel & Spa in our Hospitality Property Feature on page 25 WINNER OF JOHAN HOEKSTRA WILDLIFE FINEART COMPETITION FROM THE JANUARY 2013 EDITION Ian has won a set of 10 wildlife fineart prints with the compliments of the artist Johan Hoekstra and his marketing agents, An African Array.

Tel: 084 267 9215 ross@africanarray.co.za

CONGRATULATIONS to IAN MILNE of Ekukhanyeni Lodge (www.ekukhanyeni.co.za) in Nelsruit, South Africa whose competition entry was the first correct entry to be drawn.

www.africanarray.co.za

www.johanhoekstraprints.wordpress.com FEBRUARY 2013

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BUSINESS

Travel Industry Supports TEP’s Enterprise Development Portfolio

Springbok Atlas Luxury Charter has become the latest company to partner the Tourism Enterprise Partnership (TEP) in its objective to support tourism SMMEs in South Africa, writes Hannelie du Toit.

Dr Salifou Siddo, Chief Executive for the Tourism Enterprise Partnership (TEP) has welcomed the announcement from Craig Drysdale, former CEO of Springbok Atlas Luxury Charter (www.springbokatlas.co.za) on their commitment to support TEP’s Enterprise Development Portfolio.

TEP’s EDP allows companies to invest their Enterprise Development funds and receive recognition upfront.

Drysdale commented “I saw firsthand what a little mentorship can achieve with assisting TEP’s Durban based SMME client, Kuhle Tours (www.kuhletours.co.za). Today they form part of Springbok Atlas’s contract for INDABA, ensuring that delegates have one thing less to worry about. With this in mind I met with Dr Siddo and saw a way of impacting on the Tourism Industry at large by investing with TEP and their Enterprise Development Portfolio. TEP has a proven and audited track record making them a sector leader in the field of developing and supporting tourism SMMEs. The fact that the transaction was completed in a mere 24 hour cycle is another testament of TEP’s efficiency and proof that we made the correct decision”.

Siddo says “a key pillar for job creation is the development of entrepreneurship. TEP supports the development of entrepreneurship by providing SMMEs with access to information, skills, markets and finance. Strong partnerships are required for expanded growth and TEP’s Enterprise Development Portfolio (EDP) offers a proven and sustainable solution that allows any interested organisation to invest their ED funds with TEP. The investing partner will earn upfront B-BBEE Kuhle’s Owner, Sindi Mshengu, who was personally mentored by Graig Drysdale.

Dr Salifou Siddo, TEP’s Chief Executive poses with the Enterprise Development Portfolio pledge.

points for Enterprise Development and with business development offices situated in every province, TEP has the infrastructure to expand investment contributions to the most remote areas in SA”.

In response to the aforementioned announcement the Minister of Tourism, Marthinus van Schalkwyk said “I would like to commend Springbok Atlas Luxury Charter for stepping up and reacting to my call to action of the Industry - in September 2012 at the first Travel and Tourism Industry Conference in Gauteng - to achieve measurable results through building stronger public private sector partnerships.

With this support, Springbok Atlas have joined the ranks of HRG Rennies Travel, City Lodge, Gooderson Leisure and the Thebe Tourism Group, to name a few, as private sector partners to TEP and therefore Government. Enterprise Development is crucial to not only growing domestic tourism but in creating sustainable jobs. The National Department of Tourism looks forward to welcoming more partners who can support TEP to keep up with the good job it has been doing within the tourism SMME sector”.

Moeketsi Mosola, CEO, Imperial Tourism Division said in conclusion “Imperial tourism division and its subsidiary Springbok Atlas Charter are proud to be associated with TEP in Enterprise Development within the Tourism Industry. Imperial, as an entrepreneurial company, is committed to the development and support of SMMEs. This sector of the tourism industry is critical to the creation of jobs in our country.

We are looking forward to an exciting partnership and would like to call on the rest of the tourism industry to join us”.

The Tourism Enterprise Partnership is a Non-Profit Company and a flagship public private partnership. It is one of the longest standing and most successful SMME development initiatives in South Africa.

Since inception in 2000, TEP has provided support to over 4000 emerging tourism businesses who, collectively, have created over 70 000 jobs and generated over R5 billion in turnover within the tourism industry, as audited and verified by PricewaterhouseCoopers and SizweNtsalubaGobodo.

For more information on TEP visit: www.tep.co.za

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FEBRUARY 2013

A Daimler Brand MBSA/113/VIT001

Comfort and space are my main tourist attractions.

I need a van that’s not short on either.

My van. The new Vito.

A van that pampers driver and passengers. With generous space and a host of standard luxury features including comfort seats with armrests and automatic air conditioning, Vito SHUTTLE passengers arrive feeling rested and refreshed. Combined with a new comfort chassis for an enhanced ride, plus reduced noise, SHUTTLE is a destination on its own.

BlueEFFICIENCY: a bundle of innovative technologies to optimise fuel consumption and reduce emissions. You can experience the positive effects of the package first hand in the new Vito.

For more information regarding the new Vito and to book a test drive visit www.the-new-vito.co.za To locate your nearest dealership contact 0800 133 355.

Vehicle specifications may vary for South African market

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Five top tips to starting a

Successful Business Richard Branson has started a blog on LinkedIn - the world’s largest professional network with over 175 million members since launching in 2003. This, his first blog posting, is published with acknowledgement to both - Ed. As LinkedIn is a business that started in a living room, much like Virgin began in a basement, I thought my first blog on the site should be about how to simply start a successful business. Here are five top tips I’ve picked up over the years: 1. Listen more than you talk. We have two ears and one mouth, using them in proportion is not a bad idea! To be a good leader you have to be a great listener. Brilliant ideas can spring from the most unlikely places, so you should always keep your ears open for some shrewd advice. This can mean following online comments as closely as board meeting notes, or asking the frontline staff for their opinions as often as the CEOs. Get out there, listen to people, draw people out and learn from them.

2. Keep it simple. You have to do something radically different to stand out in business. But nobody ever said different has to be complex. There are thousands of simple business solutions to problems out there, just waiting to be solved by the next big thing in business. Maintain a focus upon innovation, but don’t try to reinvent the wheel. A simple change for the better is far more effective than five complicated changes for the worse.

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3. Take pride in your work. I recently enjoyed my favourite night of the year, the Virgin Stars of the Year Awards, where we celebrated some of those people who have gone the extra mile for us around the Virgin world. With so many different companies, nationalities and personalities represented under one roof, it was interesting to see what qualities they all have in common. One was pride in their work, and in the company they represent. Remember your staff are your biggest brand advocates, and focusing on helping them take pride will shine through in how they treat your customers.

4. Have fun, success will follow. If you aren’t having fun, you are doing it wrong. If you feel like getting up in the morning to work on your business is a chore, then it’s time to try something else. If you are having a good time, there is a far greater chance a positive, innovative atmosphere will be nurtured and your business will fluorish. A smile and a joke can go a long way, so be quick to see the lighter side of life.

5. Rip it up and start again. If you are an entrepreneur and your first venture isn’t a success, welcome to the club! Every successful businessperson has experienced a few failures along the way – the important thing is how you learn from them. Don’t allow yourself to get disheartened by a setback or two, instead dust yourself off and work out what went wrong. Then you can find the positives, analyse where you can improve, rip it up and start again.

For more information visit: http://www.linkedin.com

FEBRUARY 2013

CONSERVATION

A life-changing

Big Day Out

The Wildlands’ ‘Big Day Out’ event series was launched in 2012 to inspire and inform children in neighbouring conservation areas around environmental issues, in association with the popular Bonitas Wild Series events.

Just fewer than 800 children from 40 schools around the province participated in the community series in its inaugural year, writes Lauren Laing.

▲ Sandiswa Ntombela (Grade 7) from Nomamaganga with her bicycle, handed to her as her prize for winning the iMfolozi ‘Big Day Out’ event.

The Bonitas Wild Series (MTB & Trail Running events) are hosted by the Wildlands Conservation Trust within some of the country’s most beautiful natural areas, to raise funds to support conservation efforts within the areas or reserves with a specific focus on endangered species such as the Bearded Vulture and Wild Dog.

we believe responsible citizens, make responsible environmental decisions.” The uBuntu Earth programme focuses on building a new kind of ‘citizenship’, one which sees individuals taking responsibility for themselves and their environment; building capacity, leadership skills and knowledge.

Before every event, Wildlands hosts a ‘Big Day Out’ for qualifying community schools with the support of donors, Bonitas Medical Fund, N3TC, Old Mutual and Coca-Cola,.

The donation of 120 bicycles by soft drink company Coca-Cola to the initiative has contributed significantly to its success, with local children – often from destitute areas – being rewarded with bicycles that add significant value to their lives.

A ‘Big Day Out’ involves a 2-5km “mini-challenge” run with prizes and media attention, as well as an educational morning of activities where children learn about the local ecology and develop skills they’re going to need in life, such as team-work, planning and how to overcome obstacles.

The legacy of the ‘mini-challenges’ started with Ezemvelo KZN Wildlife, when staff made a decision to include their neighbouring community children into the buzz and fanfare of the main sporting events. To add a positive environmental element, children needed to bring in a collection of waste in order to participate.

Wildlands now works with local partners across the Wild Series – Ezemvelo KZN Wildlife, South African National Parks, Karkloof Conservancy and Cowan House School – to implement these community events.

“We had a very successful first year,” said Simone Dale, Strategic Manager for Wildlands’ uBuntu Earth programme, “the children really enjoyed themselves and all of them took at least some small learning from the day. We like to focus on developing individuals, because

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Nomfezeko Hlatshwayo, who won a bicycle at the Mont-AuxSources Big Day Out, in the Royal Natal National Park said, “My life has changed after receiving this bicycle. I use it to go to school and church on Sundays. Although I never arrived late at school before now, I can do other things in the morning and also get to school on time. It also makes things easy for the whole family because they also use it for shopping on the weekend.”

Eight young ‘Green Heroes’ were also selected to take part in a 4 day ‘Indaba’ focused on nurturing their leadership potential and environmental awareness.

“We really hope that we’re inspiring these young people to ‘be the change they want to see in the world’; they are after all the future custodians of our planet”, said Dale.

For more information visit: www.wildlands.co.za ▼ The 3 Cranes Big Day Out Gang – Children from the communities surrounding the Karkloof Nature Reserve show pure enjoyment at the end of the 3 Cranes ‘Big Day Out’ event.

FEBRUARY 2013

DESTINATIONS

Israel

with a difference Outbound tours to Israel may be quite common but unique itineraries that buck the common package tour experience are rare. One South African tour operator seems to have the right mix, writes Des Langkilde.

Jacci Peter of Live the Land Tours has an infectious enthusiasm for Israel. As a registered South African tourist guide, Jacci visited the Land of Milk and Honey over many years, both to brush up on her guiding skills and to simply relax and take in the historical sights of this biblical land.

Having experienced everything from local ‘pilgrim’ tours to private home-stays, Jacci realised that a gap existed for ‘out of the ordinary’ tours. In collaboration with registered tourist guides in Israel she set about compiling her own unique tour itineraries, which include private home visits, a colourful night in the desert to experience Israel’s bedouin hospitality, camel rides and plenty of time to relax and reflect on the spiritual exuberance of the land.

main objective is to ensure that as many travellers from Africa get to experience the wonders that Israel has to offer at an affordable price, so I’m more than willing to work with travel agents and tour operators who have clients interested in Israel” says Jacci.

2013 tour schedule Jacci has put together the following tours for this year: • Group Tour – 09 to 22 March • Seniors Tour – 04 to 13 May • Backpackers Tour – June/July • Group Tour – 05 to 18 October • Backpackers Tour – Oct./Nov.

Trade sharing

Private tours can be arranged. The required numbers for private tours are; 3 to 4 people; 7 to 8 people and 12 to 14 people.

Jacci is not shy when it comes to sharing her tailor-made tours with outbound travel agents and tour operators in Southern Africa. “My

For more information contact Jacci on 083 3011 838 or 033 330 5758 or email her at: jacci@livetheland.co.za

Unearthing the Exceptional...

Our collection of privately owned boutique hotels and eco escapes were carefully selected to induce unforgettable journeys to some of the most remarkable places on earth.

Enjoy exceptional accommodation, magnificent wildlife, hypnotic landscapes and world-class hospitality, while our strong commitment to conservation of the environment and exploration ensures a luxurious, yet responsible travel experience.

Privately owned Boutique Hotels and Eco Escapes

www.mantiscollection.com reservations@mantiscollection.com | +27 (0) 41 404 9300

FEBRUARY 2013

SATSA / RETOSA / NAA-SA Tourism Tattler Trade Journal

15

EVENTS

Of MICE and CATS

for a better bottom-line The MICE Academy’s second focus session for travel operators, venues, DMCs will be held on 13 February, writes Helen Brewer.

The MICE (Meetings, Incentives, Conferences, Exhibitions) Academy will holding a session to focus tour and travel operators, venues, DMCs with a greater understanding of the differing types of MICE buyers - what they are and what they are not. Two topics will be covered:

exception. Yet one question alone to a corporate* procurement manager’s travel/accommodation spend reveals a sobering answer of around 70% on annual budget has a MICE component. * = 60% of MICE Buyer market are in the corporate sector

(1) MICE Buyer Profiling • Types of MICE Buyers & their Difference Everyone’s an organiser/planner • Types of MICE Groups (Attendees / Participants / Committee) Meeting the needs of the right group • Financial Considerations in Proposals Charge structures & added values

Date:

Wednesday 13 February 2013

Times:

09h00 to 12h30

Venue:

SATSA Committee Room - Randburg

Fee:

R325.00 per participant (10% discount 3 or more – same company)

Includes:

‘Eats’ & Refreshments X 2. Docs / Parking on-site

(2) MICE Venue Marketing • Know Your ‘Product’ – inside & outside • Different Strokes for Different Folks • Marketing in Comparison to Sales

Excludes: VAT Email:

info@miceacademy.co.za

Telephone: 011 3264000 or 082 820 5382 Registration: http//:www.tourismtattler.co.za/MICE-RegForm.pdf

MICE business is big business. Most countries do not have accurate data as to the true MICE market share and South Africa is no

- Numbers per session are limited -

How to participate The travel trade are welcome to participate by either entering their own carnival float or marketing tailor-made carnival package tours.

Airline tickets: A wide selection of airlines fly to Seychelles and group rates are available on most. The Seychelles Tourism Board is willing to assist with making bookings through its many Tourist Board Offices across the world.

Visa requirements: No visas are required for Seychelles.

Presentation of a valid passport, return ticket, proof of accommodation and sufficient funds for the duration of the stay will secure a one-month visitor’s permit.

8 - 10 February 2013

Accommodation: The Seychelles Tourism Board can negotiate special carnival rates.

This years Carnaval International de Victoria will see the world’s best carnivals flying to Seychelles for the Indian Ocean Vanilla Island’s 2013 carnival. These world best carnivals will be parading side by side followed by cultural troupes from the Community of Nations.

Trucks & Trailers for carnival floats can be rented for participants’ individual floats. Details of your required transport a types and cost of rental can be supplied on request from the organising committee.

The island’s Minister responsible for Tourism & Culture, Mr Alain St.Ange, says that the Indian Ocean and Africa Region are rallying to offer to the world an event that will showcase their own respective cultures and their people.

Recruitment of casual labour of tradesmen: Arrangements can be made to source casual workers and tradesmen for assembling floats. Rates will be negotiated on behalf of the participants by the Organising Committee.

The Indian Ocean Vanilla Islands are looking to seriously promote a ‘from the Big Five to the Best Five’ twin centre holiday concept where a mainland African safari is promoted in combination with a tropical beach holiday.

The Organising Committee: This is the body responsible for organising the carnival and for providing for its various logistical requirements. Mrs Marymonde Matatiken, Manager Events and Convention at the Seychelles Tourism Board may be contacted by email on marymonde.matatiken@seychelles.travel

For more information visit: http://www.seychelles.travel/en/carnaval/ seychelles_carnival.php

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FEBRUARY 2013

EVENTS

RETOSA EVENTS CALENDAR - FEBRUARY 2013 Date MALAWI

21 February

MOZAMBIQUE 02 February

Event Mother Tongue Day Celebrations Gwaza Muthin Festival

15 - 16 February

Go Fish Jet Ski Festival

SEYCHELLES

Carnaval International de Victoria

24 February

Seychelles Eco Friendly Marathon

Description

Venue

An observance to promote awareness of linguistic and cultural diversity and multi-lingualism

National

Gwaza Muthini and Marracuene (some 30 km from Maputo) marks a famous battle there between the Imperium of Gaza and the Portuguese.

This event attracts the very best Jet Ski anglers in Southern Africa.

Maracuene

Ponta do Ouro

The 2013 edition is to be jointly co-hosted by the Vanilla Islands of Seychelles, La Reunion, Madagascar and by the Vic Falls & Safari tourism destination of Zimbabwe.

Victoria

Seychelles to host its sixth Seychelles Eco-Friendly Marathon in the Beau Vallon Bay area of Mahé Island

Beau Vallon, Mahé

SOUTH AFRICA Meetings Africa

Meetings Africa is the business tourism marketing platform which aims to expose local and international buyers to the range of services and products in Southern Africa’s MICE (Meetings, Incentives, Conference, Exhibitions) industry.

Sandton Convention Centre, Sandton

SWAZILAND

Marula Festival

The Marula Season begins each year in mid-February and continues until early March, bringing with it a celebration of the harvest of the marula fruit.

Ebuhleni Royal Residence and Hlane Royal residence

Sauti za Busara

A festival showcasing music from around Coastal region. The event also welcomes musicians from other parts of the world.

Zanzibar

A thanksgiving Traditional Ceremony for the Ngoni people under Paramount Chief Mpezeni (Ngwenyama Inkosi Yamakosi Mpezeni IV) is held every year at Mtenguleni Village.

Mtenguleni, Chipata, Eastern Province

This event was established in 1986. The main purpose of this day is for youths to celebrate the exemplary character of President Mugabe.

Harare

08-10 February

18 - 20 February

17 - 19 February

TANZANIA

14 – 17 February

ZAMBIA Last Week of February

ZIMBABWE

21 February

Nc’wala Ceremony

21st February Movement

RETOSA 2013 Events Calendar RETOSA has launched an annual events calendar aimed at keeping the travel trade informed on forthcoming events in each of the 14 RETOSA member countries, namely: Angola, Botswana, DR Congo, Lesotho, Malawi, Mauritius, Mozambique, Namibia, Seychelles, South Africa, Swaziland, Tanzania, Zambia and Zimbabwe.

Each month’s events will be published in the Tourism Tattler and the full year’s events for each country can be downloaded at: www. tourismtattler.co.za/donwloads/retosa2013calendarofevents.pdf

FEBRUARY 2013

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EVENTS

TAFI Convention 2013 24 to 27 February

Durban ready to welcome India’s Travel Agents Preparations for the TAFI International Convention, to be held in the ICC, Durban from 24-27 February 2013 are well under way. This important travel meeting for the travel industry in India comes at a particularly significant time, just before the BRICS Forum, also to be held in Durban, in March.

The theme of the TAFI Convention is “Navigating the Future”, and since, as in many other countries, the huge advances in electronic technology are facing Indian travel agents with new challenges, there will be much discussion of such bread and butter issues as the future of commissions, new strategies for credit cards and the importance of good air access, involving such bodies as IATA. In order for good business travel between South Africa and India to take place, relationships between companies in both countries have to be built up, and so many South African companies will have a presence at the Convention. Government will also be well represented to ensure that issues pertaining to doing business, and especially business travel ,will be included in the discussions.

Tourism KZN and the Durban CVB have been strong supporters of the TAFI Convention since the start, as has SATSA. Tourism KZN is the main sponsor of the event, and SATSA are the hosts. Investing into a crucial developing market such as India is very high on the list of priorities of Tourism KwaZulu Natal, as it should be, and KZN has stolen a march on other provinces in South Africa to be the lead sponsor of such a prestigious and influential event. Tourism KZN has strong ambitions with regard to growing air traffic, trade and tourism with the dominant emerging market leader. Durban and KZN want to handle more import and export volumes and to become a pivot in the growing east-west/south-south trade corridors that are being developed to link the BRICS countries. These countries are currently leading the world in achieving good rates of economic growth.

KZN can really benefit in the areas of trade, export, investment, airline growth as well as tourism, from this considerable investment of time, effort and money. The province shares a long colonial and 18

SATSA / RETOSA / NAA-SA Tourism Tattler Trade Journal

cultural history with India, and is regarded by many in that country as the place where a young Indian lawyer went through the formative experiences that enabled him to become the beloved Mahatma Gandhi.

KZN is blessed with an abundance of tourism attractions to entice the top people in tourism in India to explore further, and see what South Africa really has to offer.

Durban is geographically ideally situated to become a hub in the developing trade relationships, particularly between the IBSA (India, Brazil, South Africa) group, that dates back many years, long before BRICS. With both a significant port and a major new airport, capable of handling the largest aircraft, as well as the developing Dube Free Trade Port area, Durban has a great deal to offer in this developing relationship. With India as the dominant partner in IBSA, the importance of this convention cannot be overstressed.

However, all this will come to naught if a good travel infrastructure on the route cannot be developed. And that is where this conference is most significant. TAFI represents the bulk of the major travel agencies and tourism companies in India, and it is seriously important that they are well hosted in Durban, and gain a positive “handson” personal experience of the city and province of KZN. To this end many exciting and interesting pre-and post-conference tours have been laid on for delegates.

“This is a major event in the tourism calendar in India and we are delighted to host it in South Africa for the first time,” said Michael Tatalias, SATSA CEO. “In India, travel agents prefer to sell products of which they have had personal experience, therefore the opportunity to see and experience South African product will give all those who participate in this convention a significant marketing edge in this growing market,” said Tatalias.

For more information, contact Bunny Bhoola at African Link Tours on Tel: +27 83 632 2420 or Email: bunny@africanlink.co.za or Michael Tatalias on Tel: +27 11 886 9996 or Email: ceo@satsa.co.za

FEBRUARY 2013

HOSPITALITY

Luxury Apartments at the southern tip of Africa Self catering apartments may be plentiful in the ‘Mother City’ of Cape Town but few match the sheer luxury and aesthetic appeal as that offered by this gem in Mantis Collection’s bevy of fine African properties, writes Des Langkilde.

Located in the heart of Cape Town’s V&A Waterfront Marina with the iconic Table Mountain as a backdrop, Lawhill Luxury Apartments certainly has an idyllic setting and lives up to its slogan; “A Home Away from Home in Pure Luxury and Total Comfort.”

path links Lawhill to the One&Only Hotel in the V&A Waterfront precinct, to which Lawhill guests at are invited to make use of their spa and restaurant facilities, should they wish to treat themselves during their stay.

Lawhill Luxury Apartments offer five-star, world-class accommodation.

The attention to detail when it comes to everyday home comforts makes Lawhill an ideal Cape Town accommodation facility for either business or leisure travel itineraries and perfect for short or long stays, especially when spaciousness and close proximity to local attractions and activities are prerequisites.

For more information visit: www.mantiscollection.com/lawhillluxuryapartments-cape-town or www.lawhillluxuryapartments.com

The luxury apartments cater to discerning individual needs from single rooms to family sized apartments with the option of selfcatering facilities should guests want to spend a night in. A short

LAWHILL LUXURY APARTMENTS - FACT SHEET AT A GLANCE Location: V&A Marina Waterfront, Cape Town, South Africa Coordinates: Latitude: -33’54’34.10S : Longitude: 18’24’55.23E Type: Self-Catering Apartments Star Rating: 5-star (TGCSA) Eco Certification: No TOMSA Registered: No Disabled friendly: No Rooms: 2 sleeper, 4 sleeper or 6 sleeper apartments in Luxury or Superior + 3 Bed Penthouse (6 sleeper) Capacity: 1 bedroom apartments = Beds: 1 x King; 2 bedroom apartments: Beds: 1 x King & 1 x Queen or twins; 3 bedroom apartments = Beds: 1 x King &

1 x Queen & 1 x Twin or 2nd Queen; 501 Penthouse = Beds: 1 x King & 1 x Queen & 1 x Queen; 601 Penthouse = Beds: 1 x King & 1 x Queen & 1

x Twin STO Rates: Available on application Facilities: 24 Hour Security, Satellite Television, Dry Cleaning Facilities, Air Conditioning, Dining Area, Open Plan Lounge, Fully equipped kitchen (with

fridge, freezer, stove, oven, microwave, washing machine, tumble dryer and dishwasher), Patio or Balcony with outdoor furniture, Serviced Daily Services: Concierge service including Car Hire, Restaurant reservation, Day tours to Robben Island, The Chavonnes Battery, Iziko Maritime Museum,

Cape Point, The Hermanus Whale Route, Cycling Tours, Hiking Tours, Table Mountain cable car, Shark Cage Diving, Wineland and Township tours,

Charter Yachts available.

Activities: Activities for children include a selection of DVDs, The Scratch Patch, and Two Oceans Aquarium Spa: Spa & Wellness at One&Only Hotel Gym: Access to gymnasium (additional fee) and communal pools Parking: Secure underground parking with designated bays WiFi: WiFi Access (vouchers available) Restaurants / Bars: Situated within walking distance from the V&A Waterfront shopping centre Business facilities: N/A Conference facilities: N/A Lawhill Luxury Apartments is marketed by the Mantis Collection. Mantis offers a full suite of marketing related services and activities that include international sales, public relations, strategy implementation and new media marketing techniques relating to the world wide web, social media and other key web marketing initiatives. Mantis is made up of five business divisions, they include Mantis Management, Mantis Development, Mantis Conservation, Mantis Marketing and Mantis Education.

For more information visit: http://www.mantiscollection.com/ FEBRUARY 2013

SATSA / RETOSA / NAA-SA Tourism Tattler Trade Journal

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HOSPITALITY

The TGCSA recognises its quality assurance ambassadors “We are determined to work with the assessors to help them deliver outstanding service to our industry and to establishments that enjoy benefits of being star graded” says the TGCSA’s Chief Quality Assurance Officer, Thembi Kunene.

Accredited Star Grading Assessors are the Tourism Grading Council of South Africa’s (TGCSA) team on the ground; having close professional relationships with all graded establishments (and those who are applying for first-time grading) and working to help the hospitality industry extract maximum value from its investment in grading, and to ensure tourists in South Africa enjoy all the benefits that come from staying in at a quality graded establishment.

The TGCSA Annual Assessor Conference, which took place at the St George’s Hotel in Pretoria from 28 to 30 November 2012 brought each of the 50 assessors together to talk the serious business of star quality grading in South Africa: the whys and wherefores and the vitally important tools that assessors have at their disposal to become ingrained partners with an industry that’s in pursuit of excellence and completely committed to global competitiveness.

Thembi Kunene, Chief Quality Assurance Officer at TGCSA says: “In an incredibly competitive global environment, an easily recognised symbol of quality and service excellence in accommodation and conferencing becomes essential for our destination to grow and to establish a reputation as a destination (and an industry) that takes customer service seriously.

“The TGCSA’s grading criteria are both globally benchmarked as well as internationally competitive. We offer our industry a fantastic, collaborative service where we become partners for success and growth. We have a large, varied and enthusiastic accommodation and conferencing sector. However, if the industry is to benefit – and benefit fully – from the work we do at TGCSA, we need a group of credible, professional and committed specialists to engage the industry, advise them on quality assurance matters, and work with them to make sure they get the best value through the many

marketing benefits we offer – for their grading.”

“TGCSA”, she says, “is fortunate to enjoy the services of assessors whose capacity to deliver is matched only by their passion for the tourism industry and their determination to grow South Africa’s global positioning as a quality destination of choice for local and international tourists”.

“The Conference gave us all an opportunity to meet face to face, discuss the challenges and triumphs of the TGCSA and to share research, insights and other valuable data with each other to improve even further the services we offer to the industry and the travellers that book into graded establishments.”

The TGCSA launched its trade focused Marketing strategy at the conference that clearly articulates its reason to believe in star grading.

The campaign’s six (6) messages viz; 1. Access to millions of global travellers through the TGCSA strategic online partnerships such as TripAdvisor and Expedia.

2. Savings on Search Engine Optimisation, graded establishments get top results on Google Search.

3. Further access to potential travellers through the global marketing investment made by South African Tourism, worth hundreds of millions of rands each 4. Access to the multi-billion Rand Government business. Only Graded establishments can be used by Government Officials.

5. Exclusive rights to display the globally recognised plaque – giving your establishment an immediate quality identity.

6. Star Graded establishments have an advantage over ungraded establishments.

“This campaign enables our assessors in marketing the South Africa’s only official quality assurance system – the Star Grading System.” says Kunene. “We are determined to work with the assessors to help them deliver outstanding service to our industry and to establishments that enjoy benefits of being star graded.

It’s only through collaboration with our industry partners that we are able to grow the number of establishments in South Africa and... as we like to say; “Put stars where they belong.”

View the 2013 Star Guide (10th edition) at: www.myvirtualpaper.com/doc/moja-media/star guide-2012/2012052801/#0

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FEBRUARY 2013

Good Value, Good Fun ... Memories you can afford!

When it comes to offering Good Value, Good Fun, Gooderson Leisure is hard to beat.

Our portfolio of properties offers guests a wide range of experiences with each property sharing the same Gooderson values, yet unique in their character and offering.

Whether you’re looking for a holiday or conference destination, we have it all.

Beach to the Berg. Battlefields to the Bush.

With a focus on providing an extensive range of leisure and entertainment activities we cater for those looking for the challenge of a round of golf; the thrill of a mountain bike ride; the tranquility of trout fishing; a unique South African cultural experience; or downtime to relax at one of our Wellness Centres.

We provide all you need to create fantastic memories of your own.

Tel: 031 337 4222 | Fax: 031 368 2322 email: gailmcw@goodersons.co.za www.goodersonleisure.co.za

Tropicana Hotel , Durban • Drakensberg Gardens Golf & Spa Resort , Southern Drakensberg • Monks Cowl, Central Drakensberg Natal Spa Hot Springs & Leisure Resort , Paulpietersburg • Fabz Garden Hotel & Conference Centre , Johannesburg Kloppenheim Country Estate  , Machadodorp • SanRock Resort & Conference Centre , Modimolle Bushlands Game Lodge , Zululand • DumaZulu Lodge & Traditional Village , Zululand

HOSPITALITY

Good Value, Good Fun Memories you can afford As tourism statistics show, both local and international tourists aren’t staying at home but rather going back to basics and demanding value for their money plus memorable experiences that couple “fun” with good service, writes Gail McCann Westphal

Gooderson Leisure, one of South Africa’s oldest and most established hospitality brands, is perfectly positioned to cater to these expectations and deal with other inevitable symptoms of a global financial crisis – booking scams and gimmicks. After over 55 years in the sector, it has both the track record and the credibility to reassure guests that they are investing in a holiday experience that will deliver both financially and experientially.

Decision makers within the company have the know-how to spot the trends and refresh the group’s offerings to meet realistic guest expectations rather than cater to passing fads. For example, guests at outdoor destinations such as the Drakensberg are on the lookout for biking trails while stressed out city slickers welcome spa treatments to unwind. Not all international tourists want a five star experience and enjoy self catering options while businesses are on the lookout for quality conferencing facilities that fit tight budgets but provide the right environment.

The Gooderson Leisure portfolio is about variety and takes guests from the coast to the majestic mountains, introducing them to game parks, Zulu culture and the historic battlefields. The Gooderson Leisure brand’s positioning – GOOD VALUE, GOOD FUN – encapsulates what chairman and hospitality guru, Alan Gooderson, describes as providing a “fantastic customer experience” that is in line with key aspects of the company’s mission statement - to add value and customer satisfaction through a consistent approach to service as well as operational excellence. Through these two aspects

Tropicana Hotel 22 00

Drakensberg Gardens Golf & Spa Resort

as well as all-important affordability, Gooderson Leisure has set out to become one of South Africa’s hotel groups of choice.

The Altx listed Gooderson Leisure Group retains the flexibility and hands-on approach that is essential in South Africa’s ever changing and seasonal hospitality environment. It focused on KwaZulu-Natal for a number of years before taking its tried and tested formula to the rest of the country with the acquisition of properties stretching from Mpumalanga to Limpopo and Gauteng. Growing their national footprint remains a priority.

“KwaZulu-Natal, which remains South Africa’s core domestic tourism destination and accounts for the majority of Gooderson Leisure’s portfolio, is the best place to start.

We believe that because Gooderson Leisure owns and manages a variety of leisure destinations within KwaZulu-Natal, Limpopo, Mpumalanga and Gauteng, we are perfectly positioned to refine our hospitality offering to meet the needs of travelers around the country,” explains Gail McCann Westphal, General Manager, Sales and Marketing.

The Gooderson Leisure properties that are continually evolving and upgrading along with the overall brand include: • Tropicana Hotel (3-star): This 168-bedroomed hotel is situated on Durban’s Beachfront, is the is the perfect year-round destination where you can experience the city of Durban with panoramic views and access to the city’s major attractions. Proximity to Durban’s

Fabz Garden Hotel & Conference Centre

SATSA SATSA // RETOSA RETOSA // NAA-SA NAA-SA Tourism Tourism Tattler Tattler Trade Trade Journal Journal

FEBRUARY FEBRUARY 2013 2013

Fabz Garden Hotel & Conference Centre

HOSPITALITY

DumaZulu Cultural Village & Lodge

International Convention Centre and Moses Mabhida, as well as their own diverse conference facilities, make this a good choice for guests attending conferences and events in the city. The hotel also boasts some of the largest bedrooms on the beachfront.

• Drakensberg Gardens Golf & Spa Resort (3-star): With its spectacular scenery, crisp mountain air and location within a 860 acre World Heritage site, the Drakensberg Gardens is not only a good family holiday destination but also an ideal location for weddings, conferences and golfing events. Accommodation is spacious and comfortable with standard, superior and deluxe rooms as well as four, five and six sleeper fully equipped self-catering units. Popular activities such as hiking, horse riding, canoeing and trout fishing are on offer and guests can also enjoy a round on the Southern Drakensberg’s only 18 hole golf course. Due to the growth of mountain biking, Drakensberg Gardens has developed and custom built a 12km track as well as a BMX track at the resort.

Gooderson Leisure is also developing winter sport facilities and has a team building and adventure facility. Additional new attractions include a heated pool (from May 2013), a wedding gazebo and new conference facilities.

• Bushlands Game Lodge (3-star): This safari retreat is centrally situated in Zululand close to Hluhluwe. Fully air-conditioned, en-suite accommodation blends with the African Bush. Wooden walkways lead to the main dining room, bar, swimming pool and boma. The popularity of this lodge has seen Gooderson Leisure include selfcatering rooms for its expanding domestic market.

DumaZulu Cultural Village & Lodge

• DumaZulu Cultural Village & Lodge; (3-star): With a name that translates as “Thundering Zulu”, this 23 bedroom lodge is located south of Hluhluwe, providing day visitors and overnight guests with an authentic African cultural experience. Self-standing units, which are designed to portray each of the different tribes of Africa, including Zulu, Swazi, North Sotho, Xhosa, Venda, Tsonga and Ndebele have been refurbished. A new conference facility and a wedding venue have been introduced as well as a water feature at reception with baby crocs to welcome guests on arrival. The traditional village allows visitors the opportunity to experience authentic Zulu culture and is the only lodge that has been given the blessing of King Goodwill Zwelitini. Their traditional cultural lunch is a must have as well a visit to the reptile park.

• Natal Spa Hot Springs & Leisure Resort (3-star): Located along the Battlefields route near Paulpietersberg, this resort is known for its hot mineral waters which have been said to have healing properties.

The pools are complemented by the on-site Wellness Centre with a fully equipped gym, sauna, hydro-jet pools, jacuzzis, steam baths and beauty therapists. Due to its popularity for conferences, weddings and private functions, facilities are currently being further developed.

On the entertainment side, a 25km mountain bike trail and BMX obstacle course as well as an animal farm is being added. A fantastic breakaway destination for the whole family as well as an ideal group stopover for tours.

Natal Spa Hot Springs & Leisure Resort FEBRUARY 2013 2013 FEBRUARY

Bushlands Game Lodge

SATSA // RETOSA RETOSA // NAA-SA NAA-SA Tourism Tourism Tattler Tattler Trade Trade Journal Journal SATSA

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HOSPITALITY

Fabz Garden Hotel & Conference Centre

Fabz Garden Hotel & Conference Centre (4 star): Set amidst striking country surrounds in the heart of Lonehill, Fourways, this is the perfect country setting in the city. With its newly built “state of the art” conference facilities and patio venue’s and gazebo’s it is ideal for your conferences and wedding celebrations. Since adding this boutique hotel to its portfolio, Gooderson has upgraded amenities as well as added conference facilities that accommodate virtually any request – providing both indoor and outdoor facilities.

Kloppenheim Country Estate Hotel (4 star): The ideal country retreat for business and leisure in the heart of the Highlands Meander, this resort comprises 14 twin lakeside suites, 20 twin estate rooms and 10 elegant 2 bed roomed self-contained lodges.

The three conference rooms, a large theatre for events, private dining room, breakfast terrace, colonial style lounge, library, pub, restaurant and wellness centre do not leave you wanting for anything as the Hotel can tailor make packages for all guest requirements. With onsite game and fantastic views Kloppenheim offers domestic guests a relaxing trout fishing haven.

SanRock Resort & Conference Centre (3 star): Situated 5km outside Modimolle (Nylstroom), SanRock is in the heart of the Waterberg Region and at epicentre of one of Southern Africa’s most celebrated Eco-tourism destinations. SanRock boasts numerous sized conference rooms to suit all your requirements and is especially ideal venue for large family weddings or other celebrations. It also offers a variety of accommodation options,

SanRock Resort & Conference Centre 24 00

including bed and breakfast as well as self-catering chalets.

Monks Cowl: Conveniently situated in the Central Drakensberg, Monks Cowl is the ideal getaway for nature lovers, photographers, active families that enjoy outdoor activities and avid golfers.

Accommodation is available on a dinner, bed and breakfast basis and the upgraded 9-hole country golf course provides an idyllic setting for a round of golf or leisurely walk. Plans are already in place to upgrade the property, golf course (to an 18 tee) and conference venue as well as add new rooms. The first phase will be completed by November 2013 and 2014 will see phase two of the renovations completed.

Gooderson Leisure looks forward to the opportunity of welcoming you or your clients to our properties to experience Good Value and Good Fun. For more information contact: Gail McCann Westphal intsales@goodersons.co.za or gailmcw@goodersons.co.za Tel: 031 337 4222

Kloppenheim Country Estate Hotel

SATSA / RETOSA / NAA-SA Tourism Tattler Trade Journal

FEBRUARY 2013

Monks Cowl

Garden Route Pearl

HOSPITALITY

with elevated sea views

The Western Cape province is home to South Africa’s Garden Route attractions and the tranquil village of Wilderness, famed for its indigenous fynbos, dense forests and picturesque ocean views, from which Views Boutique Hotel and Spa derives its name, writes Des Langkilde.

A place that must be visited by any tourist on the Garden Route, Wilderness is an area of timeless beauty. There are many things to do and see in this small village. The famous “Map of Africa Viewpoint” offers fantastic views of the Kawaimans River Valley and an ocean vista rivaled by few. The Woodville Tree is another attraction in the area, thought to be about 800 years old.

At Views it would appear that nothing has been left to chance every need is anticipated and catered for, from personalized service to unabashed luxury and indulgence, this Boutique Hotel offers everything possible to make a stay the highlight it deserves to be.

For more information visit: http://www.mantiscollection.com/views-boutiquehotel-spa/

Back in the 1800’s, Wilderness was already renowned for its hospitality and the natural beauty of the surrounding area. Back in those days, a small stone farmhouse was the only form of lodging and it was through this that the legend of Wilderness hospitality and goodwill was established.

As the only luxury hotel offering accommodation high over the spectacular Indian Ocean coastline, the exquisite Views Boutique Hotel & Spa is set in an idyllic paradise from which to unlock the secrets of South Africa’s famed Garden Route.

A mere twenty minutes drive from George airport, Wilderness lies in the heart of the Garden Route with towns like Knysna, Plettenburg Bay and Storms River to the east, little Karoo Oudtshoorn to the north, and Mossel Bay to the west, all easily accessed from the centrally positioned Views.

Sport and adventure activities are ubundant: famous golf courses, challenging scuba sites, fishing, canoeing, kloofing, forest walks, beach horse-riding, mountain bike trails, hikes; the variety is endless.

Views Boutique Hotel & Spa is marketed by the Mantis Collection.

Mantis offers a full suite of marketing related services and activities that include international sales, public relations, strategy implementation and new media marketing techniques relating to the world wide web, social media and other key web marketing initiatives.

Mantis is made up of five business divisions, they include Mantis Management, Mantis Development, Mantis Conservation, Mantis Marketing and Mantis Education.

For more information visit: http://www.mantiscollection.com/

VIEWS BOUTIQUE HOTEL & SPA FACT SHEET AT A GLANCE Location: Wilderness, Garden Route, South Africa (450 km from Cape

Town & 20 km from George Airport) Coordinates: Latitude = 33°59’58.45”S : Longitude = 22°36”52.44”E Type: Hotel & Spa Star rating: 5-star (TGCSA) Eco Certification: No TOMSA registered: No Wheelchair friendly: Wheelchair access to most Suites, both Restaurants,

Spa and Gym Rooms: 1 Penthouse Suite, 5 Honeymoon Suites, 6 Premier Suites,

3 Luxury Suites and 3 Deluxe Suites Capacity: 44 beds in 22 Suites STO Rates: Available on application Facilities: Security with 24-hour CCTV coverage and full access

control, Back-up emergency power supply, 2 guest lifts in

the hotel Services: 24 Hour reception for car hire and day tours Activities: Games room with pool table, table tennis & Wii games Spa: Views Spa consisting of: Four multi-functional treatment

rooms with one being a dual treatment room for couples,

“Rasul” steam room with sensation shower, Vitality Pool

with Hydrotherapy Circuit, Herbal Sauna / Tylarium,

Floatation pool, Hydrotherapy jet bath,Changing rooms

with personal lockers and shower rooms, Retail Boutique,

Spa menu and special Spa lunch. Specialised treatments

and therapies offered include: massage, spa body and

skincare therapies, nail technology, hair removal and hydrotherapy Gym: Cardiovascular equipment (treadmills, cycles, stepper,

elliptical cross trainer, vibration plates and hydraulic

strength circuit), dumbbells, mats, training balls. Fully air-

conditioned with changing rooms and showers Parking: Secure undercover on-site parking bays WiFi: Internet access throughout the building and hard-wired

data networks in all guest rooms Restaurants / Bars: Flagship @ Sails Restaurant / Cocktail Deck Business facilities: Business desk with computer facilities and

complimentary web browsing Conference facilities: N/A

FEBRUARY 2013

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HOSPITALITY

Hayward’s

Grand Safari Events & Expeditions A safari experience is unique to Africa but what does it take to put together a truly memorable safari reminiscent of bygone colonial times? Tourism Tattler’s Bev Langkilde spoke to award winning entrepreneur, Peter Hayward who is acknowledged as being a specialist in this field.

Peter J. W. Hayward founded Hayward’s Grand Safari Event & Expeditions in 1993 - a ‘world-first’ 5-Star mobile-tented safari hotel.

The past 20 years has been a journey of dedication, tenacity and enthused passion for the African continent and its people.

PIONEERING NEW CONCEPTS FOR TOURISM “When we started out the rule was that camps should not exceed 16 beds. We went on to do the very first large safari camps (for 80 -120 beds + 40 crew) in deserts and big 5 game reserves for film crews and incentive groups in collaboration with National Parks Boards and their ecologists. It was pioneering work all the way. Since then my teams and I have provided VIP Grand Safari Camp services for private events, hosting many international celebrities, numerous leading business tycoons for their illustrious dining banquets and industry farewells, and been of award winning service to multinational companies with incredible alternatives to launch their products in inhospitable ‘never been done before’ regions” says Peter.

These upmarket, top drawer safari expeditions and events for larger VIP groups (40 - 200) have resulted in a string of award recognitions for Hayward’s such as the Award Winning (EIBTM - Best Event; Best Product Launch; The Meetings Africa / Best Event) product launches and awards for various ECO Friendly campaigns ).

“It has been an exciting 20 years for me personally, developing Hayward’s for VIP Groups and introducing them to rare and privileged wildlife and rural regions. Working in collaboration with some of the world’s most outstanding agents, DMC’s and event organisers to ensure brilliant delivery all round is what has made us a bespoke service in every way” says Peter.

BORN TO BE WILD Peter’s typical Aries flair for boldness and creativity is evident in his artistic interpretation by creating African safari camp settings in the most aesthetic way. Every conceivable detail is placed in situ to orchestrate a once-in-a-life-time African safari experience - a claim that is testified to by both Hayward’s clients and by the travel trade, having won Best Event in the World at EIBTM as well as many ecofriendly and sustainability awards. Client Feedback questionnaires (thousands upon thousands) rate Hayward’s service at over 9.5/10 over 22 points of service performance, quite a feat when one considers that most guests have never experienced a Grand Safari tented camp in Big 5 territory before.

It was in the early 70’s that he got his first taste of a real expedition when as a scholar at Potchefstroom Boys High he headed off with a motley bunch of students into Botswana’s Moremi on a two week “exploration” of the Okavango Swamps. This trip and all its life threatening travails planted a passion of Africa for Peter.

Peter’s working career started out with Anglo American as a Learner Official / Deep Level Gold Miner. Adventure was always in his blood and he soon joined the underground fire fighting teams known as Protos, earning good dollops of extra danger pay. The insight gained at such an early age into the mechanics and capabilities of the engineering world he humbly ascribes as having been the major contributor to his understanding of project management and entrepreneurial risk taking. This has resulted in the establishment of numerous companies including; Secluded Country Lodges (Pty) Ltd, Secluded Africa Meetings & Event Planners, Explorers Travel Club, Power of One Team Diagnostics, Executive Management Solutions (Pty) Ltd; and CIGAFRIQUE, The Great African Big Smoke Cigar Club.

His path led him through a series of career changes, even becoming a Financial Advisor for Prudential for six years, attaining top ten status. Peter has been involved in causes such as Saving the Rhino as far back as 1987/9 when he set up the Breeding Endangered Species Trust raising funds for rhino breeding research. His SPCA Jock of the Bushveld Foundation “Find the Kruger Millions” campaign ran for weeks in the Sunday Times. In the early 90’s he spent a year filming as main protagonist in a documentary series called Treasure Hunters for Discovery Channel and German ZDF Television. As Line Producer and Researcher for Tandem Films, Germany, he took this film crew on expeditions into the Lowveld to find Kruger’s Lost Millions and into areas such as the Wild Coast to hunt for the wreck of the treasure ship Grosvenor.

MAKING A STAND TOGETHER Today with the renewed slaughter of Africa’s rhino’s (668 in 2012 alone) rhino preservation forms an integral part of his safari

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HOSPITALITY

programmes with illustrious groups of opinion leaders and decision makers being taken to rhino preservation projects around southern Africa to experience rhino in their natural habitat, and what it takes to protect this beast from extinction. Whilst on such expeditions to secret locations, guests are also invited to work hand in hand with officially appointed veterinary surgeons to assist in procedures such as applying tracking devices or obtaining blood for DNA testing. Peter believes that educating business leaders on the plight of rhino is key to ensuring its survival, as commerce and trade are the root cause of its dwindling numbers.

AFRICANS PLAY A VITAL ROLE Sharing a deep love for the African continent and its people, Peter believes Africa has a vital role to play in humanity’s future. Despite being plagued by greed, warmongering and ethnic tensions (not unique to Africa), Africans show a resilience and versatility to even the most abject conditions and all the while remain positive throughout.

Peter enjoys introducing leaders to the other story of Africa, an unexplored Africa that has the capability to sustain itself, and provide alternative thinking to a sometimes uninformed or often mis- informed western viewpoint. Hayward’s offer Grand Safari Camps throughout the southern African continent with the intention of not only producing an exemplary safari event, but also exposing global business leaders, celebrities and politicians to the sustainable lifestyles of the African people in order to inspire a positive change of thinking towards sustainability. Many communities in rural Africa live completely “off the grid” and are wholly sustainable in contrast to the overcrowded and unsustainable urban communities of the west. Given the respect and recognition they deserve, Peter is of the opinion that these rural communities could provide valuable insight into sustainable living and long term survival. Hayward’s safaris invite their VIP groups to experience firsthand the compassion and tolerance that the people living in these communities possess in order to learn from them. By bringing urban opinion leaders into contact with rural communities, Hayward provides a bridge to lessen the gap and foster understanding.

Grading Council of South Africa for the past five years for their mobile safari camp concept.

PROVIDING A MORE ECONOMICAL OPTIONAL HSS, The Hayward’s Safari Sanctuary headquarters and safari academy for the group. It is situated just 75km from the OR Tambo International Airport in Johannesburg and just 23km north east of Pretoria in the Bobbejaansberg Private Nature Reserve and adjoining the Dinokeng Big-5 Reserve.

This exclusive-use private reserve is set in the Boekenhoutskloof Range near the historic diamond mine of Cullinan (home of the famed Cullinan Diamond) and is home to a large variety of African animal species. No hunting of animals is permitted at this 2 500 acre sanctuary.

To reduce costs of the unique ‘Mobile Expedition Hotel’ concept, prospective clients have the option of hosting their illustrious event at this beautiful 5 Star semi permanent event venue.

Ms Celia du Preez, a veteran safari campaigner for Hayward’s and in her seventh year at the organisation, is Peter Hayward’s Deputy Camp Manager and also the Executive Production Officer of the company, ensuring quotations and safari productions are simultaneously handled to perfection. Her team of administrators and production staff are dedicated to keeping the Hayward’s flag flying for outstanding safari service.

For more information call: +27 (0) 86 173 2583 info@haywardsafaris.com / www.haywardsafaris.com

A NEW ERA IN MOBILE SAFARIS Built in 1999, Hayward’s was created in recognition of the last 100 years of safaris and expeditions in Africa. Complete with the original Hayward’s Gin Tent, Indaba Conference Tents, Safari Salons, Revitalisation Spa Services, a Safari Club and 100 en suite bedroom tents, Hayward’s is undoubtedly an unsurpassed authentic safari experience and a feather in South Africa’s tourism cap.

FOOD LOGISTICS When mobilised with over 20 trucks, Hayward’s consists of over 400 tons of equipment and constitutes more than 38,000 items needed to ensure guests are truly comfortable, well fed and safe.

Food itself in the middle of the wilderness takes huge imagination. A typical Hayward’s Grand Safari would cater for as many as 2800 meals over a 12 - 15 day product launch / event run by a 12-person Chef team. Imagine the logistics of serving 1728 fresh bread rolls, 216 assorted loaves of bread, 1000 croissants and Danish pastries, three tons of fresh fruit and Veg, 174 kg chicken fillet, 80 kg oryx, 200 kg beef fillet, 100 kg lamb chops, 108 racks of lamb, 1500 fresh oysters, 110 kg tiger prawns, 70 kgs mussels, 40 kgs crayfish, 120 kg calamari well over 2000 eggs! Over 30,000 litres of water daily is needed for ablutions alone.

A Hayward’s Grand Safari runs with a crew of 40 to 90 dedicated individuals, dependant on the client’s needs and size of group.

Hayward’s has achieved a unique 5-star status with the Tourism

GLAMPING WITH HAYWARD’s Whilst Hayward’s cannot claim to have coined the phrase “Glamping” (glamorous camping), they can lay claim to having refined this phrase to its ultimate perfection going back to 1993.

In fact, a recent glamping event involved an international film crew, headed by none other than Madonna’s film director, who arrived at Sossusvlei in January to shoot the all new Lexus, speeding up and down various Namibian dust roads. Now that was glamorous - like you cannot believe. Although the tents were simple 3x3 bow tents, dining each evening was themed as were the roving picnic lunches out there hundreds of kilometres from camp, catching that perfect setting for the shot.

An Italian princess set the elegant pace for the entire crew of 120, arriving each evening in one or another magnificent Versace outfit and draped in jewellery and desert scarves. Crew were arriving showered, perfumed and shaven - unheard of for the film industry!

Her tent was set up no less than a Bedouin palace, complete with scatter cushions, Persian rugs, drapes and a copper bath. Lawrence of Arabia would have cried!

FEBRUARY 2013

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The Smoke that Thunders as the lion roars

For a classic bush experience reminiscent of a by-gone era in the heart of Victoria Falls, treat your guests to a safari at the Stanley & Livingston Safari Lodge, writes Des Langkilde.

The 6000 acre Stanley and Livingston Private Game Reserve, situated ten minutes from the Victoria Falls, borders on the Zambezi National Park, and offers a diverse and yet unique African experience.

Home to the Big 5, activities there include morning and evening game drives, game walks and interaction with rhino.

For those wanting to relax, The Stanley and Livingstone’s gardens are lush and tropical. In the early evening, guests can enjoy sundowners on the patio whilst watching elephants, kudu and waterbuck at the watering hole, no more than 25 metres away.

Guests will find that choosing a Big 5 safari this close to one of the seven Natural Wonders of the World has its benefits as the accessibility to activities, both tranquil and exhilarating, is guaranteed to deliver an once-in-a-lifetime experience.

By day many guests choose to relax outside on the raised patio overlooking tropical gardens and a waterhole, which attracts a constant flow of animals, including elephant, buffalo, kudu and waterbuck.

The swimming pool provides welcome respite during the heat of the day, and guests can laze around the pool or enjoy cocktails within full view of the surrounding wildlife.

In the evenings, the plush bar area is a natural gathering place and guests are encouraged to visit the handsomely-stocked wine cellar that boasts a selection of connoisseur’s favourites from France and South Africa. The elegant dining area is in a class of its own and offers the definitive fine dining experience in Victoria Falls. Service is impeccable and the food superb, with the emphasis on fresh local ingredients, lovingly prepared by a master-chef.

For more information visit: www.mantiscollection.com/stanley-livingstone Stanley & Livingston Safari Lodge is marketed by the Mantis Collection. Mantis offers a full suite of marketing related services and activities that include international sales, public relations, strategy implementation and new media marketing techniques relating to the world wide web, social media and other key web marketing initiatives.

Mantis is made up of five business divisions, they include Mantis Management, Mantis Development, Mantis Conservation, Mantis Marketing and Mantis Education.

For more information visit: http://www.mantiscollection.com/

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STANLEY & LIVINGSTON SAFARI LODGE FACT SHEET AT A GLANCE Location: Victoria Falls, Zimbabwe Coordinates: Latitude = 17°55’01.73”S : Longitude = 25°49’08.75”E Type: Safari Lodge & Private Game Reserve Star rating: No Eco Certification: No TOMSA registered: N/A Disabled friendly: No Rooms: Stanley & Livingston Lodge: 16 Suites - 9 Double Suites,

1 Honeymoon Suites, 6 Twin rooms including 2 inter-

leading rooms consisting of 1 Double and 1 Twin

Ursula’s Camp: 4 Chalets - 1 master chalet with double

bed and lounge, 3 twin chalets Capacity: 40 beds in 20 rooms STO Rates: Available on application Facilities: Air-conditioning, mini-bar, personal safe, DVD player,

satellite television, telephone, sun lounge, sundeck

terrace, swimming pool Services: Any activities that take place off the estate, incur a

transfer charge of US$15.00 per person return – for any

transfer within the vicinity of Victoria Falls town.

Activities: On Stanley and Livingstone Private Game Reserve:

Morning and evening game drives, Walking safari’s, Rhino

Search, Birding, Botanical Experience, Fishing.

Additional arranged activities: Tour of Victoria Falls,

Sundowner cruise on the Zambezi, Extreme sports such as

abseiling, bungee jumping and white water rafting,

Village Tour, Helicopter flights Spa: No Gym: No Parking: Secure shaded parking WiFi: Wireless internet facilities throughout hotel and camp Restaurants / Bars: In Stanley & Livingston Lodge Business facilities: Capacity: 16 Delegates.

Equipment: Television, Slide Projector, Overhead Projector,

Flip Charts, Screen, Telephone, Telephone, Internet Access,

Message service, Food & Beverage Services as per request Conference facilities: As above

FEBRUARY 2013

LEGAL

The CPA and SUPPLIER

Rights & Recourse STATUS OF INDEMNITIES AND DISCLAIMERS – PART 1 –

As matters stood before the CPA came into effect April 01 2011, you could indemnify yourself or disclaim liability completely, including for your own acts, omissions and negligence. So much so that you could in fact exclude liability for your gross negligence.

The CPA now specifically states that you may not exclude or limit your liability for/to gross negligence, whether you do so by means of an indemnity or disclaimer – Section 51.1 (c) prohibits any such term or condition if it has the effect to: ‘limit or exempt a supplier of goods or services from liability for any loss directly or indirectly attributable to the gross negligence of the supplier or any person acting for or controlled by the supplier’ Regulation 45 (Issued in terms of Section 120) deals with terms

and conditions that are not fair and reasonable and regulation 45.3 determines that the following clauses will be deemed to be unfair: • excluding or limiting the liability of the supplier for death or personal injury caused to the consumer through an act or omission of that supplier subject to section 61 (1) of the Act; • limiting, or having the effect of limiting, the supplier’s vicarious liability for its agents; • forcing the consumer to indemnify the supplier against liability incurred by it to third parties.

What does section 61 (1) state and what does ‘deemed to be unfair’ mean and what are the implications?

• Section 61 (1) pertains to absolute (no fault or strict) liability arising from unsafe goods, product failure, hazard or defect (Defined in section 53) and inadequate warnings or instructions (You should bear in mind the wide definition of ‘goods’) • If the body adjudicating the dispute or complaint upholds the unfairness i.e. agrees with the ‘deeming’ thereof, it can make a number of findings in terms of section 52.3, i.e. it can: • Rule the clause/term/condition invalid/void/unenforceable; • Make this same ruling with regard to the entire agreement; • Order the offending party to reimburse the consumer any costs and expenses incurred in pursuing the complaint and the agreement per se; • ‘any further order that is just and reasonable in the circumstances.’

I am sure you’ll agree with me the above can have a major impact on your business!

Disclaimer: This article is intended to provide a brief overview of legal matters pertaining to the travel and tourism industry and is not intended as legal advice. © Adv Louis Nel, BENCHMARK, February 2013.

Debt collection. Cashflow is the lifeblood of any business - bad debts threaten viability.

SJA assists, from issueing summonses to executing judgements.

Contact: tinal@savage.co.za

Commercial. Registration of companies, trademarks & searches. Drawing up of contracts - leases, sales of business, joint ventures, partnerships & franchises.

Contact: jonathanh@savage.co.za

Liabilities. Specialising in Professional Indemnity, Insurance Law, Travel and Tourism liability.

Contact: waynef@savage.co.za

Commercial. Corporate Advisory Services, Liquidations, Commercial Contracts, Company Registrations and Intellectual Property Law. Contact: hennies@savage.co.za Labour and Administrative Law. Specialising in Labour Law as well as public and private partnerships in the environmental context.

Contact: mariuss@savage.co.za

Personal Injury. SJA’s specialist departments have many years of experience with the Road Accident Fund and this area of the law.

Contact: robh@savage.co.za Property. Specialising in Sectional Title and Game Lodge development conveyancing matters.

Contact: marleeng@savage.co.za

Johannesburg: Pretoria: (011) 325 0830 (012) 452 8200 E-mail: info@savage.co.za

www.savage.co.za

FEBRUARY 2013

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MARKETING

Belgium Shares Expertise Flemish experts shared their knowledge and expertise with key staff members from RETOSA Member States when they gathered to learn competencies aimed at enabling them to achieve increased visitor satisfaction, improved competitiveness, and ensure economic, social and environmental sustainability, writes Taonga Silungwe.

The Regional Tourism Organisation of Southern Africa (RETOSA) and WES vzw (Brugge, Belgium) hosted a 10-day workshop from 03 to 13 December 2012 at the RETOSA offices in Midrand, Johannesburg, South Africa. Organised by RETOSA and sponsored by the Flemish Department of Foreign Affairs, the workshop was targeted at highlevel management and senior executives in tourism destination management, tourism product development, tourism marketing, and tourism communication of public and private organisations.

This was the first of several workshops to be run jointly between RETOSA and WES. A total of 18 participants came from the following Member States: Botswana, Lesotho, Malawi, Namibia, South Africa, and Swaziland. Mozambique was not able to send a participant.

Participants of the workshop gained the following: 1. Improved knowledge and a better understanding of successful Destination Management.

2. Introduction of creative and innovative concepts, ideas, products, and methods.

3. In-depth understanding and usage of the social media in Destination Management.

The programme content was provided by Ivan Landuyt; Strategic Planner, Christiane Gunst; Tourism Expert, and Els Ameloot; Marketing and Communication Expert from WES. Feedback from participants at the workshop has been very positive and many of them found the programme to be beneficial, affirming that

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Participants visited the Apartheid Museum, South of Johannesburg.

From left to right are: Christiane Gunst, Frank Rakgomo, Ivan Landuyt, Jacqueline Rukanda, Charles Kachelenga, Salad Nthenda, Simba Mandinyenya, Els Ameloot, Mary Ngwenya, Nontsikelelo Chimwaza, Sarah Silus, Khutsafalo Tsile and Dawson Ramsden.

they will use a lot of the skills gained at the workshop to implement their destination management programmes. Also, participants took home a training package, which contained useful course material that will enable them to formulate an effective management and marketing strategy for their destinations using different approaches.

It was also observed that with the rise of the technological advancement, it is important for organisations to embrace the use of online media as a tool in marketing strategies, especially how to use social media as a marketing tool. At the end of the workshop, each participant was able to successfully formulate and elaborate a strategic plan for their destination.

RETOSA would like to thank all participants of the workshop for contributing to its success and WES as well as the Flemish Department of Foreign Affairs for their unwavering support. The next workshop will be held between August and September 2013. Participants for the second workshop will be drawn from the following countries: Angola, DR Congo, Mauritius, Seychelles, Tanzania, Zambia and Zimbabwe.

For more information visist: www.retosa.co.za

FEBRUARY 2013

MARKETING

Market Intelligence Report The information below was extracted from available data as at 21 January 2013, writes Martin Jansen van Vuuren.

ARRIVALS The latest available data from Statistics South Africa is for January to September 2012:

UK

Current period

Change over same period last year

310 803

4.4%

Germany

310 803

4.4%

USA

248 305

14.5%

India

79 306

18.3%

China

96 741

63.5%

Overseas Arrivals (excl same day visitors)

1 778 156

8.7%

African Arrivals

4 953 520

16.4%

Total Foreign Arrivals

6 750 636

10.7%

NB: African Arrivals plus Overseas Arrivals do not add to Total Foreign Arrivals due to the exclusion of unspecified arrivals, which could not be allocated to either African or Overseas.

HOTEL STATS The latest available data from STR Global is for January to November 2012: Current period

Average Room Occupancy (ARO)

Average Room Rate (ARR)

Revenue Per Available Room (RevPAR)

All Hotels in SA

59.9%

R 880

R 527

All 5-star hotels in SA

58.2%

R 1 556

R 905

All 4-star hotels in SA

59.9%

R 848

R 508

All 3-star hotels in SA

59.9%

R 711

R 426

Change over same period last year All Hotels in SA

6.9%

4.1%

11.3%

All 5-star hotels in SA

11.1%

2.1%

13.5%

All 4-star hotels in SA

7.8%

3.8%

11.9%

All 3-star hotels in SA

4.9%

4.6%

9.7%

ACSA DATA

The latest available data from ACSA is for January to December 2012: Change over same period last year Passengers arriving on

International Flights

Passengers arriving on Regional Flights

Passengers arriving on Domestic Flights

OR Tambo International

2.0%

-9.1%

-3.8%

Cape Town International

-0.2%

13.7%

0.5%

King Shaka International

14.0%

N/A

-6.7%

WHAT THIS MEANS FOR MY BUSINESS From the data we can start to assess how the tourism industry fared in 2012 when compared to 2011. The STR data shows that hotels have achieved higher occupancies and room rates resulting in strong growth in RevPAR, while the Stats SA arrival data indicate strong growth in the key international source markets.

On the other hand, the ACSA data shows that growth in passengers arriving on international flights at OR Tambo International Airport has been sluggish, while passengers arriving on regional and domestic flights have actually declined. An analysis of the passengers arriving on domestic flights show that except for January and February 2012, every other month has had less arrivals that 2011.

The reduction in international flights between Cape Town and London is reflected in the passengers arriving on international flights at Cape Town International Airport in the latter part of 2012. Regional flights have however increased off a low base, which could be attributed to the connectivity from Cape Town, via Namibia to Angola being improved.

Overall, it seems that the tourism industry has grown in 2012, but not at very high levels. In terms of 2013, the UNWTO forecasts growth of between 2% to 4% in international tourism.

For more information contact Martin at Grant Thornton on +27 (0)21 417 8838 or visit: http://www.gt.co.za FEBRUARY 2013

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RISK

Travel Trade INSURANCE PART 3 The first and second parts of this series, which has been extracted verbatim (with slight editing) from the SATSA Insurance Directive booklet, was published in the December 2012 and January 2013 editions - Editor.

TYPES OF INSURANCE Basically there are five kinds of insurance that really apply to the tourism industry: 1. Financial Guarantee (Insurance Bond) - Refer December edition 2. Liability Insurance - Refer January edition • General Public Liability - Refer January edition • Passenger Liability - Started in January edition • Road Accident Fund Amendment Bill 3. Vehicle / Property Insurance 4. Travel Insurance / Medical Rescue 5. Other Business Insurance (Buy & Sell, Key Person, Provident Fund) How much Passenger Liability cover do you need?

As a general rule of thumb, the cover you need depends on the average number of passengers that you transport at any one time and the net worth of the individuals that you are transporting. Some policies recommend one million per seat but this does not make sense as it is more likely that one passenger in an accident will be more seriously injured than others and one million will not be enough to cover that one person in the event of serious injury.

TIP: It is better to ensure that the indemnity limit covers all occupants of a particular vehicle, on a per incident, per occurrence basis, regardless of the number of passengers.

Of course, the number of passengers that your vehicle is licensed to carry does make a difference in calculating the cover amount required. For instance, ten million may be sufficient for a microbus but a coach may need as much as 100 million cover.

Let’s look at the sequence of events that could occur in the event of a serious bus or minibus accident: • The accident occurs, quite often in a remote area in bad conditions and with limited communication facilities. If the driver or guide is able, they will immediately seek medical assistance, either by phone or by alerting passing motorists. This might be done by a passer-by, a nearby landowner or even by a surviving passenger. Obviously the first priority is to tend to anyone in need of immediate medical attention, and those in desperate need may require airlifting. Normally the police are alerted at this stage and they will take eyewitness reports as well as a statement from the driver if he is able. No one can control the exact chain of events in accidents and one can only hope that common sense prevails and guardian angels are close at hand.

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• At some stage the head office of the company involved will be alerted to the disaster. These are the calls that we all live in fear of receiving. They are very difficult to handle if made by a hysterical client or any third party and one must ensure that every attempt is made to only deal with a responsible logical person who can speak English and who understands the ways of the country where the accident has occurred. Obviously the ideal person is a member of your staff wherever possible. At this stage a senior member of the company involved must take responsibility for coordinating the whole event and this person must be mentally and procedurally equipped for the task at hand. This will often entail dealing with medical rescue teams and liaising with nearby accommodation establishments.

• An accurate factual report must be drawn up as soon as possible, preferably with input from your driver. This must not try and apportion blame but it must be to the point, with all relevant facts that any next of kin would need to know. Along with this one must try and ascertain the status of each and every client and their whereabouts relating to their injuries and to which hospital or doctor they have been transferred. Once in possession of this, this report should be made available to overseas agents for their information and for the next of kin. This report must not accept any liability but it must be factually accurate, as obviously one must not cause undue distress to anxious relatives. Such a report may be made available to the press should they already have been alerted.

• Your local insurance company or broker must also be informed as to what has happened so that they can also start to get their procedures under way. This is important, as it is ultimately the insurance assessor who will play a vital role in deciding the extent of liability if any and he can also act as the go-between your clients and your company.

• It is ideal to get a senior member of staff to the site of the accident as soon as possible. This is a difficult task as this individual is likely to take abuse and to bear the brunt of all sorts of accusations.

As people are injured and traumatised they feel vulnerable and expect your company to take care of everything and pay for absolutely all incurred costs. It is a very difficult tightrope that the responsible person must walk, and there are no hard and fast rules here. Obviously where possible your company must assist all passengers in getting to a place of comfort or to medical attention.

It is at this stage that one has to ascertain the insurance that each passenger is carrying and attempt to alert these companies abroad. Unfortunately many clients still do not carry sufficient travel insurance, and some none at all. It is for these eventualities

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RISK

that all companies in Southern Africa should INSIST THAT ALL PAX TRAVELLING ON THEIR TOURS HAVE COMPULSORY COVER and details of such cover must be recorded at the start of the tour and kept on record in case of an emergency. In the heat of the moment it is very difficult to decide to what financial extent one is obliged to go. Distraught passengers will request five star accommodation, phone calls all over the world, first class flights back home and the like. Should you oblige these requests and run up huge accounts on their behalf, you are unlikely to ever recover these. These expenses are what their insurance should be picking up and should not be for your company’s account.

• Your own insurance company should agree to cover a limited amount of comfort expenses, which could obviously alleviate an unpleasant situation but try and get clearance for this from the assessor or better still, check that it exists in the policy wording prior to obtaining cover. It sounds terrible to have to think of money whilst people are in pain and bleeding but this is the reality of the world in which we live. Remember that accidents will happen, whether your company is at fault or not and EVERYONE must carry insurance for this eventuality.

• A necessary task here is also that of offering any uninjured or unaffected passengers the opportunity of carrying on the tour in another vehicle, with another guide, should they so desire.

Obviously this will depend on numerous factors and generally it is unlikely that anyone will wish to continue in the event of a serious accident. However some clients may well wish to still try and make the most out of their remaining stay and your company is obliged to try and comply with this request if possible.

• Once clients are all in good medical hands or at a place of comfort with access to communication links, the role of the mediator is over. Clients have to take control of their own individual situation and agents have to alert next of kin and activate things from their side. Monies paid out of pocket by your company justifiably may be claimed from your insurance company. Only after the assessor has completed this task will liability be apportioned.

This is actually an issue for the insurance companies and does not really affect you. Should your company be liable for whatever reason, and you are sufficiently covered, your insurer will handle all claims and they should be settled. In most cases negligence is very hard to prove and the onus will be on the individual client to be sufficiently covered.

• In the event of a death of a client in an accident, the body will eventually be sent to a local mortuary. The process of repatriating the body to its country of origin is complicated and bureaucratic.

The costs associated with this would normally be covered under your client’s personal funeral policy or travel insurance policy, which again highlights the need to record such details prior to undertaking a tour.

• Finally when all the dust has settled, a reality that your company must face is the recovery of the vehicle. This can be costly and is only covered under the vehicle’s comprehensive insurance policy.

Obviously such an accident is every company’s worst nightmare but one must be prepared for it because the manner in which you handle it can mean the difference between the success or failure of your company.

Below is a list of pointers that an efficient operator must have in place to avoid unnecessary risk and the risk of being liable: • In South Africa, the driver / guide must be legal in all respects. He must carry the correct driver’s licence, a valid Professional Drivers Permit (PrDP) and if applicable a valid tourist guides licence • The driver must have had adequate rest prior to the accident so that fatigue cannot be cited as a factor contributing to the cause of the crash • Obviously the driver must not be under the influence of alcohol or any drugs at the time of the accident. Should he or she have consumed an unreasonable amount of alcohol or be perceived to have partied until late the night before, this could count against you • The vehicle must have been mechanically sound prior to the accident. A proven service record will help. Tyre wear will always be a critical factor • The speed at the time of the accident will be crucial • A company’s past accident free record will certainly be in your favour • Should the driver have undertaken any driving training, this would be of tremendous help • Eyewitness accounts must be followed up, road surface and visibility conditions must be noted • Extra precautions like safety belts throughout the vehicle will also count in your favour.

Sometimes no matter what precautions you take, an accident will still occur. The human factor will always play a role, hence the need for insurance. Unavoidable negligence is not a crime. Even if your company is found liable, it does not mean that you will not be covered. In fact quite the opposite - that is the very reason why you are insured. Obviously the extent of the negligence is a factor, as is the extent of injury to a client. It is for these reasons that this cover has to be substantial. One can imagine the claim when an individual is paralysed for life and you are at fault. Where a company can be crippled is when they are guilty of blatant negligence and their cover is either non-existent or inadequate.

This article, to be continued in the March 2013 edition of the Tourism Tattler, will explain the Road Accident Fund Amendment Bill and the impact that this Act has had on Passenger Liability insurance in South Africa and on foreign tourists in particular - Ed.

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TRADE NEWS

BOTSWANA Lansmore Masa Square launch The official opening of the Masa Centre in the new CBD of Gaborone, saw the official launch of Lansmore Masa Square. As an anchor tenant within the Centre, Lansmore Masa Square also served as the venue for the ceremonial opening.

With 153 luxury rooms spread over 7 floors, the gourmet La Touche de Provence restaurant, Espretto Coffee Shop, rooftop infinity swimming pool, 7 flexibly designed meeting rooms with multimedia equipment and conference facilities accommodating up to 200 people, Lansmore Masa Square promises to provide an exceptional hospitality experience.

by swiping the read section of the passport through a scanner and confirming the identity with an electronic fingerprint.

Other nationals can get their visa online, equally making the process easy and in large part supporting the growth of visitor arrivals to the “Land of a Thousand Hills.”

RwandAir is also going to be a major beneficiary of this move as it will undoubtedly attract more passengers spared from obtaining a transit visa in advance, as they can now even stop over in Kigali when traveling on RwandAir from one side of the continent to the other.

For more information visit: http://www.rwandahc.org/consular-and-visaservices/visa-information-and-applications/

SOUTH AFRICA

For more information visit: www.lansmorems.com

Simonsberg Wine Route Market Day

KENYA Mara Serena Safari Lodge Is Undergoing A Metamorphosis Phase one of the Mara Serena Safari Lodge refurbishment has been completed. The first phase included refurbishment of the lodge’s reception area, guest shop, bar lounge and Maisha spa and the introduction of a new dining area.

Phase two of the revamp, to be completed in 2013, will see the construction of new extended food and beverage facilities and the completion of the metamorphosis with new furnishings, fixtures and equipment installed.

For more information visit: www.serenahotels.com

RWANDA Rwanda scraps visa in advance rule for African nationals In a remarkable departure from common practice among African states, Rwanda has announced that from 01 January, ALL African nationals will be issued with a visa on arrival, sparing them the often cumbersome, tedious, and at times intimidating process of having to apply weeks in advance to secure a visa.

Already Rwanda’s immigration is one of the most technologically advanced, using biometric data and fingerprinting to allow returning Rwandans back home without having their passport stamped, simply 34

SATSA / RETOSA / NAA-SA Tourism Tattler Trade Journal

Takes place at Delvera Estate on 10 March – this sub-route of the Stellenbosch Wine Routes will also be hosting intimate Word & Wine experiences during the 2013 Woordfees in March.

The Simonsberg Wine Route Market Day starts at 10am and entry is FREE. The Vine Hopper will provide a shuttle service to and from Stellenbosch on the day.

For more information visit www.wineroute.co.za

Sun International Opens Two New Hotels Sun International has opened two new hotels with an overall capacity of 420 rooms.

The new 5-Star Boardwalk Hotel, Convention Centre and Spa in Port Elizabeth opened on 14 December 2012. With 140 guest rooms, the Boardwalk Hotel has eight luxury suites, four family rooms, a presidential suite, disabled accommodation and views over the Indian Ocean. It also includes a spa, indoor heated pool, fitness centre, outdoor swimming pool and 150-seater fine dining restaurant and smoking bar.

Since opening, the Boardwalk Hotel has already enjoyed a 74%

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TRADE NEWS

occupancy rate. Apart from leisure tourists to the region, it is designed to complement the new 2,000-person international conference centre built on the property.

The Maslow Hotel, Sun International’s new business hotel in Sandton, opened on 07 January 2013 following a R250million refurbishment of the hotel formally known as The Grayston.

The Maslow has 281-guest rooms: 239 luxury rooms, 6 family apartments with 2 inter-leading rooms, 4 junior suites, 14 luxury suites with balconies, 5 executive suites with separate bedroom and living room, and 7 disabled accessible rooms.

For more information visit: www.suninternational.com

Protea Hotel Saldanha Bay takes social responsibility to heart Cuts to to fishing quotas in recent years have left whole communities destitute on South Africa’s West Coast, and the hard work of Protea Hotel Saldanha Bay’s staff to alleviate this suffering has earned them the Protea Hospitality Group’s prestigious CSI Award. The award is made annually to the property among the 125 Protea Hotels and African Pride Hotels on the continent that demonstrates a broad-based commitment to improving the lives of those in need, whether it be through providing meals to primary school children or prize vouchers to NPOs. For more information visit: http://www.proteahotels.com/protea-hotelsaldanha-bay.html

MOZAMBIQUE

Extended Annual Maintenance Period For The Cableway Table Mountain Cableway will be closed for annual maintenance for 5 weeks this year, from Monday 22 July to Sunday 25 August 2013.

There is a wide range of work that needs to be completed during this extended shut down period, including the complete overhaul of both cabins and the replacement of the direct current (DC) drive to an alternating current (AC) drive.

The Cableway will re-open for business on Monday, 26 August, weather permitting.

For information visit www.tablemountain.net

Pinnacle Point declared a Provincial Heritage Site The archaeological sites at Mossel Bay’s Pinnacle Point - which have revealed some of the earliest evidence for modern human behaviour - have been declared Provincial Heritage Sites.

Professor Curtis Marean heads the South African Coastal Palaeoclimate, Palaeoenvironment, Palaeoecology, and Palaeoanthropology (SACP4) Project, which is studying the finds from Pinnacle Point.

Prof. Marean said that Pinnacle Point will now be put forward for National Heritage Site status before application can be made to have it declared a World Heritage Site.

Newmark Hotels Adds Coral Lodge To Portfolio Newmark Hotels, one of South Africa’s growing hotel management groups, proudly announces another new comer into their increasingly diversified portfolio: Coral Lodge 15.41 in Mozambique.

“It’s not about expansion for the sake of expansion; it has been our mission to find the right hotels and resorts that complement our portfolio and ethos. Without a doubt Coral Lodge adds great depth to our expanding portfolio,” says Neil Markovitz, Managing Director of Newmark Hotels.

Built on a privately-owned peninsula reserve, Varanda, Coral Lodge is located near Mozambique’s only UNESCO World Heritage Site, Ilha de Mozambique. Guests at Coral Lodge are able to explore the former Mozambican capital and uncover over a century of history when visiting Vasco de Gama’s previous residence and exploring the colonial buildings and even the San Sebastiao Fort (1558 AD) which can be seen from the lodge itself.

The local Macua people of northern Mozambique will share the stories of the city’s controversial history from the days that it was an important stop on the ancient Indian trade route.

For more information visit: www.newmarkhotels.com

None of the sites is accessible to the public at the moment, but Curtis Marean and Peter Nilssen, and with Fred Orban of the Oystercatcher Trail, are working to develop science-based tours that will bring the experience of the caves to as many people as possible while still retaining the archaeological integrity of the findings.

The full text of the declaration can be downloaded at http://www. visitmosselbay.co.za/archaeology/pinnacle-point-now-a-provincial-heritagesite FEBRUARY 2013

To be featured in the Trade News section, e-mail: editor@tourismtattler.co.za SATSA / RETOSA / NAA-SA Tourism Tattler Trade Journal

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