INTERNAL SERVICE FUNDS

FUND: Facility Services Fund

2022 ACCOMPLISHMENTS

Promote a Safe and Healthy Community

• Replaced pool dehumidification unit at the Recreation Center

• Completed boiler replacement at Town Hall

• Performed 4,354 total work orders (2,460 preventive maintenance inspections at Town facilities and 1,894 customer-requested work orders) with an average completion time of 10 days

Develop a Visionary Community through Balanced Growth

• Finalized and Council approved the Town’s new Facility Master Plan

2023 GOALS

Promote a Safe and Healthy Community

• Complete Fieldhouse and Recreation Center security enhancements

• Replace Fieldhouse roof-top units and curtain

• Support Town Hall expansion design efforts

• Complete Motsenbocker facility wastewater repair project

FUND: Facility Services Fund

Performance Measures By Strategic Goal

OUTPUT MEASURE: Number of individual preventative maintenance inspections throughout Town-operated facilities

Inspection of mechanical equipment, lighting, life safety equipment allows needed repairs to be identified and made prior to considerable impact to the operation of the facility.

OUTCOME MEASURE: Average number of days work orders are completed from origination date

This metric assists with the team efficiency of repairs. It also can help identify if there are other causes for delays such as parts availability or process improvement needs such as obtaining approvals for repair.

OUTPUT MEASURE: Number of customer-requested orders completed

This identifies in general terms how much work is being requested by the internal customers on Facility Maintenance. Deeper analysis of this data can help determine impacts to staffing needs and/or operational functions for a facility.

OUTCOME MEASURE: Average number of days customer-requested work orders are completed from date of request

This metric assists with the team’s efficiency in addressing the customer’s needs It may also assist in determining other causes for delays such as parts availability or approvals to perform requested repairs.