Holland, Michigan Holiday Inn Express • Guest Directory by Towns & Associates

HOLIDAY INN EXPRESS Holland, Michigan Welcome to the Holiday Inn Express of Holland, and thank you for choosing us for your accommodations. This particular Holiday Inn Express, which is a privately owned and operated hotel, is an award-winning property and part of the Suburban Inns family of hotels, a development and management company that has been in operation for over 40 years. We pride ourselves in giving you the very best in all that we do. From check-in to check-out, we strive to provide excellence in every aspect of your stay. If there is any part of your stay that would keep you from rating us a perfect 10, let us know immediately so we can correct it. Our entire Holiday Inn Express team is committed to providing you with a warm welcome, comfort and convenience during your stay, and a parting wish for safe travel and speedy return. We know that you will find your stay so pleasurable that you will select this property each time travel brings you to the area. Thank you for choosing the Holiday Inn Express of Holland. We are proud to be your home away from home. If there is anything our staff can do to make your stay more enjoyable, please let us know by touching 0 on your phone. Enjoy your stay! We look forward to welcoming you back to the Holiday Inn Express of Holland. Sincerely Yours, The Holiday Inn Express of Holland Team

Holiday Inn Express

www.suburbaninns.com • www.hiexpress.com Phone: 616-738-2800 • 800-HOLIDAY • Fax: 616-738-3790 12381 Felch Street, Holland, MI 49424

HOTEL LAYOUT FIRST FLOOR

Business Center

Meeting Room

SECOND FLOOR

THIRD FLOOR Ice and vending machines located on 1st and 2nd Floor.

FOURTH FLOOR

GUEST SERVICES 100% SMOKE-FREE HOTEL Smoking in a non-smoking room will result in a minimum penalty of $250. AIRLINES American Airlines....................................................................................800-433-7300 Delta Airlines...........................................................................................800-221-1212 Southwest Airlines..................................................................................800-435-9792 United Airlines........................................................................................ 800-241-6522 AIRPORT West Michigan Regional Airport................................................................616-392-7831 Gerald R. Ford International Airport......................................................... 616-233-6000 BANKING SERVICES Located on the First Floor, near the south elevator. BREAKFAST Complimentary hot Express StartSM Breakfast Bar is served daily from 6:00 a.m. to 10:00 a.m. in the Lobby. Coffee is available 24 hours a day in the Lobby. BUSINESS CENTER Offers computer, printer, fax and copy machine. The Business Center is located on the First Floor, in the Lobby. Must be at least 18 years of age or with an adult. CHECK-IN/CHECK-OUT Check-in time is 3:00 p.m. Check-out time is 11:00 a.m. Express check-out is available. If you need to stay later, please check with the Front Desk and we will do our best to accommodate you. Additional charges will apply in some cases.......................Touch 0 CONFERENCE FACILITIES For private meetings or special occasions, conference facilities are available. Our Manager on Duty will be happy to assist in scheduling your meeting. Catering for luncheons and dinners may also be arranged. CREDIT CARDS We honor American Express, MasterCard, Visa, Discover, Diners Club and Carte Blanche. Our system does not allow us to accept Gift Cards with any major credit card emblem. CRIBS AND ROLLAWAY BEDS Available on a first-come, first-served basis. There is a $15 plus tax charge for rollaways. No charge for cribs...........................................................................................Touch 0 “DO NOT DISTURB” POLICY Our Housekeeping staff is instructed not to enter a room with a “Do Not Disturb” sign on the door. If you want your room serviced, please be sure to remove the “Do Not Disturb” sign from your door before you leave your room. DRY CLEANING/LAUNDRY Same-day service is available Monday through Friday. Garments dropped off at the Front Desk by 8:00 a.m. will be returned at approximately 7:00 p.m. 3

GUEST SERVICES EMERGENCIES Call Front Desk.................................................................................................Touch 0 or call directly..........................................................................................Touch 9 + 911 EXERCISE FACILITIES Requires room key to enter. Children under 16 years of age are not allowed. Open 24 hours. Located on the First Floor......................................................................Touch 0 FAX SERVICES Available at the Front Desk. You may have your faxes sent to the hotel at 616-738-3790...............................................................................................Touch 0 FIRE EMERGENCIES The hotel is fully equipped with modernized fire prevention devices. For your additional safety, please familiarize yourself with the fire alarm locations, exit routes and fire safety guides. This information is posted on the back of each guest room door. FORGET SOMETHING?SM PROGRAM If you forgot to pack any standard toiletry item (toothbrush, toothpaste, shaving cream, razor or comb), just call the Front Desk and we’ll get you a complimentary replacement right away...................................................................................Touch 0 FRONT DESK For information...............................................................................................Touch 0 GUEST LAUNDRY Coin-operated washers and dryers are located on the First Floor.....................Touch 0 HOSPITALITY PROMISESM Making your stay a complete success is our goal. Just let our Manager on Duty or Front Desk staff know if any part of your stay isn’t satisfactory. We promise to make it right, or you won’t pay for that part of your stay. HOUSEKEEPING We supply cribs and pillows (synthetic or feather), extra soap, hangers, linens, towels and blankets...................................................................................................Touch 0 ICE MACHINE Located on the First and Second Floors, by the middle elevator. Please use the ice bucket from your room. INTERNET ACCESS 1. Connect to the Internet: Via wired connection: Simply connect your computer to the Ethernet jack. If you need an Ethernet cable, please touch 0. Via wireless connection: Your computer must have an installed and working Wireless Ethernet Card or must be Wireless Bridge enabled. (Touch 0 for a Wireless Bridge.) Select the wireless network called “IHG Connect” from the available

networks on your Wireless Network Card’s configuration screen. Enter the Access Code (to be provided by the Front Desk). 2. Accept the “Terms of Use of Internet” for the service. 3. Click “Access the Web” to continue. 4. You will be connected to eHost®. If you need assistance connecting to the Internet, call 877-530-0820.

GUEST SERVICES IRON & IRONING BOARD Stored for your convenience in the guest room closet. KEYCARD If you lose your keycard please notify the Front Desk immediately so that a new one may be issued. Please be prepared to show your ID. LOST & FOUND Items left at the Holiday Inn Express will be held for 90 days and then disposed of. Security prevents us from contacting guests regarding any lost or found items..Touch 0 MAIL & POSTAGE STAMPS U.S. Mail drop is at the Front Desk. Stamps are available for purchase. MEDICAL/DENTAL EMERGENCIES Holland Community Hospital - 602 Michigan Avenue, Holland, MI 49423....616-392-5141 Holland Hospital Prime Care - 3235 N. Wellness Drive, Holland, MI 49424 .616-494-4250 Redi Dental - 12662 Riley Street, Holland, MI 49424...................................616-796-3200 MEETING ROOMS Meeting rooms are available from 7:00 a.m. to 9:00 p.m. To make arrangements, please contact the Manager on Duty................................................................Touch 0 MICROWAVE Place food item in microwave, select cooking time and press Start. Carefully remove heated item from microwave and enjoy! NEWSPAPERS A complimentary USA Today is available Monday through Friday. Other newspapers are available at the Front Desk. PARKING Free parking, including RVs, is available for hotel guests. Always lock your vehicle and do not leave valuables inside. This hotel cannot be held responsible for lost or damaged items left in vehicles. PETS No pets allowed. A minimum $250 fine will be charged if disregarded. PRIVACY STATEMENT The Holiday Inn Express of Holland operates under a franchise agreement with Intercontinental Hotels Group and is managed by a subsidiary of Interstate Hotels & Resorts. If you have questions about privacy or about how we collect and use the information that you provide to us, please visit the following online privacy statement for Intercontinental Hotels Group. www.ichotelsgroup.com/ihg/hotels/us/en/global/ customer_care/privacy_statement ROOM SERVICE Available from Sharkeeâ&#x20AC;&#x2122;s Bar & Grill 4:00 p.m. to midnight, daily.

GUEST SERVICES SAFE DEPOSIT BOXES Available for no charge at the Front Desk. We recommend you take advantage of this service. A charge will be incurred if the key is not returned at check-out. The hotel is not responsible for valuables left in your room or vehicle. SPORTS COURT Our outdoor sports court is open from 9:00 a.m. to 10:00 p.m. for basketball. Equipment available at Front Desk when name and room number are verified. SWIMMING POOL/SPA Rules are posted in the pool area. Please note: the hotel DOES NOT have a lifeguard on duty; therefore, children are the responsibility of their parents. The Swimming Pool and Spa are open from 8:30 a.m. to 10:30 p.m. for registered adults and children and from 10:30 p.m. to midnight for registered adults ONLY. TELEPHONE Room to Room.......................................................................................... 7 + Number Front Desk................................................................................................................. 0 Local Calls (Free)........................................................................................ 9 + Number Toll-Free...............................................................................................9 + 1 + Number Operator-assisted calls from this phone to locations outside the calling area are handled by TDS Metrocom. To reach your local exchange carrier operator at any time, reach an outside line, then touch 0. TELEVISION CHANNELS - See Next Page TRAVELERS WITH DISABILITIES This hotel, like all hotels in the Holiday Inn® system, is committed to providing accessible facilities for travelers with disabilities. If you encounter barriers during your stay, please contact the Manager on Duty. If you have further comments regarding your stay, let us know by calling Guest Relations at 800-621-0555 (within U.S. and Canada). The Holiday Inn® Hospitality PromiseSM Program and the Holiday Inn® Reservation Promise apply to all our guests. If in the future you require an accessible room, you can assist us in meeting your needs by making advance reservations through 800-HOLIDAY, requesting an accessible room and letting the agent know your individual needs. For any questions or complaints regarding the services, amenities, accommodations or facilities provided to persons with disabilities, please contact the hotel’s General Manager at 616-738-2800. Complaints of disability discrimination may also be filed with the U.S. Department of Justice at www.ada.gov or by calling 800-514-0301 (voice) or 800-514-0383 (TTY). VENDING MACHINES Soft drinks and snacks are located on the First and Second Floors, by the middle elevator. WAKE-UP SERVICE An alarm clock is located at your bedside. If you prefer a personal wake-up call, contact the Front Desk.................................................................................................Touch 0

GUEST SERVICES TELEVISION CHANNELS 2 WTLJ-TCT 3 WWMT-CBS 4 WOTV-ABC 5 WLLA-MY FAMILY TV 6 TBS 7 WWMT-CW 8 WOOD-NBC 9 QVC 11 WXMI-FOX 12 WGVU-PBS 13 WZZM-ABC 14 WZPX-ION 15 WXSP-MY TV 16 CHARTER MAIN 18 WGN-AMERICA 19 HSN 23 VH1 24 MTV 25 A&E 26 DISC 27 AMC 28 HGTV 29 NICKELODEON 30 TWC 31 CNN Headline News 32 CNN 33 FOX SPORTS 34 ESPN 2 35 ESPN 36 TV LAND 37 TLC 40 TURNER CLASSIC 41 LIFETIME

42 NBCSN 43 BRAVO 45 MTV 2 46 HISTORY 48 NATIONAL GEOG 49 FOOD NET 50 TRAVEL CHAN 51 ANIMAL PLANET 53 SYFY 54 TNT 55 USA 56 FX HD 57 COMEDY CENTRAL 58 CNBC HD 59 MSNBC HD 60 FOX NEWS 61 TRU TV HD 62 FREEFORM HD 63 CARTOON NET 65 BIG TEN 66 DISNEY 70 E! 74 PARAMOUNT 75 CMT 79 HALLMARK 80 BIGTEN 1 81 BIGTEN 2 84 POP 85 UNIVISION 88 FX SPT DETROIT 89 OXYGEN 90 FX SPORTS 1 93 GSN

94 MLB 100 BBC AMERICA 110 INVEST DISC 119 WE TV HD 129 SUNDANCE TV 131 IFC HD 139 BET HD 160 HILLSONG 193 WOOD DT3 196 WGVU DT3 197 WGVU T4 198 WXMI DT3 199 WXMI DT2 233 SEC NET 234 SECA HD 240 WOTV DT2 245 WLLA DT2 353 ENTERNAL WORLD 357 INSP HD 361 TRINITY 540 HBO 2 541 HBO Signature 542 HBO Family 640 HBO HD 644 HBO Zone 645 HBO Comedy 646 HBO Pacific 647 HBO Latino 775 VELOCITY 996 CSPAN 3 HD 997 CSPAN 2 998 CSPAN

SAFETY & SECURITY SAFETY TIPS 1. Don’t answer the door in a hotel or motel room without verifying who it is. If a person claims to be an employee, call the Front Desk and ask if someone from their staff is supposed to have access to your room and for what purpose. 2. Keep your room key with you at all times and don’t needlessly display it in public. Should you misplace it, please notify the Front Desk immediately. Additional keys can be made at the Front Desk with proper ID. 3. Close the door securely whenever you are in your room, and use all of the locking devices provided. 4. Check to see that any sliding doors or windows and any connecting room doors are locked. 5. Don’t invite strangers to your room. 6. Do not draw attention to yourself by displaying large amounts of cash or expensive jewelry. 7. Place all valuables in the hotel’s safe deposit box. 8. When returning to your hotel late in the evening, be aware of your surroundings, stay in well-lighted areas and use the main entrance. 9. Take a few moments and locate the nearest exit that may be used in the event of an emergency. 10. If you see any suspicious activity, notify the Hotel Operator or a staff member. FIRE SAFETY KNOW YOUR WAY OUT — Immediately after arriving in your room, please examine possible escape routes available to you. Walk down the hallway to find the fire exits closest to your room. Remember, you should never use the elevator as an exit during a fire emergency. KNOW YOUR ROOM LAYOUT — Knowing the layout of your room may be very important to you. In case smoke or flames block your escape, you may have to stay in your room and await rescue. Usually it is safer to remain in your room protected from smoke and gases than to try to make a hazardous escape. Place your room key by your bedside so you can find it easily if necessary. IF FIRE BREAKS OUT, TAKE THE PROPER ACTION — If a fire breaks out in your room, get out of the room and close the door tightly behind you to keep the hall free of smoke and flames. Activate the nearest fire alarm pull station. If possible, you should report the fire to the fire department and then to the Hotel Operator.

PLACES OF WORSHIP BAPTIST Immanuel • 97 W. 22nd Street • 616-392-1814 Rose Park • 600 Butternut Drive • 616-399-2558 Ventura • 16240 Quincy Street • 616-399-6451 CATHOLIC Our Lady of the Lake • 480 152nd Avenue • 616-399-1062 St. Francis de Sales • 171 W. 13th Street • 616-396-7641 CHRISTIAN REFORMED Calvary • 400 Beeline Road • 616-396-7550 Calvin • 387 Lakewood Boulevard • 616-396-4563 South Olive • 6425 120th Avenue • 616-875-8645 EPISCOPAL Grace Episcopal • 555 Michigan Avenue • 616-396-7459 LUTHERAN Christ Our Savior • 3151 N. 120th Avenue • 616-738-0100 Peace Lutheran • 389 James Street • 616-399-9000 Zion Lutheran • 77 W. 32nd Street • 616-392-7151 METHODIST First United Methodist • 57 W. 10th Street • 616-396-5205 NON-DENOMINATIONAL Real Life Fellowship • 96 W. 15th Street • 616-994-9710 Ridgepoint • 340 104th Avenue • 616-395-2600 Westshore Christian • 3062 N. 120th Avenue • 616-399-2511 PRESBYTERIAN First Presbyterian • 659 State Street • 616-392-9022 REFORMED Beechwood Reformed • 895 Ottawa Beech Road • 616-786-9009 Fellowship Reformed • 300 N. 168th Avenue • 616-399-9280 WESLEYAN Central Wesleyan • 446 W. 40th Street • 616-392-7083

POINTS OF INTEREST SAUGATUCK DUNE RIDES One of West Michigan’s premier attractions. Tour one of Michigan’s treasures. Learn of the lost town of Singapore or check out our local vegetation and wildlife.

AWARD-WINNING COMMUNITY - Ranked as the Top Five “Best Places to Retire” - Gallup Ranks Holland, MI the 2nd Happiest Place in America! BIG RED Michigan’s most-photographed lighthouse.

SPECIALTY SHOPPING Downtown’s warmed cobblestone streets and sidewalks provide snowfree shopping year-round.

CRANE ORCHARDS U-Pick Fruit, Corn Maze, Cow Train and Hay Rides.

STREET PERFORMERS Local entertainers perform downtown on Thursday evenings during the summer.

FENN VALLEY VINEYARDS Tasting room, tours, and wine-pairing dinners. FESTIVALS & FINE ARTS Dutch Winterfest, Tulipanes Latino Art & Film Festival, art galleries, dance troupes, Holland Symphony, theater and the Holland Chorale.

TULIP TIME FESTIVAL The Tulip Festival begins the first Saturday in May. Tulips, parades, klompen dancing, shows and more. - “Best Small Town Festival” by Reader’s Digest.

FUN FOR ALL AGES Sea-doo rentals, laser tag arena, go-kart complex, skateboard park, crazy bounce, Holland Aquatic Center Splash-Zone and Holland Princess paddlewheel cruises.

UNIQUE DUTCH ATTRACTIONS Dutch Village, Windmill Island, Veldheer Gardens/DeKlomp Wooden Shoe & Delft Factory, Holland Museum, Cappon & Settler’s House.

HOLLAND FARMERS’ MARKET Fresh picked fruits and vegetables, flowers, baked goods, herbs and spices, dairy and meat products. Also special market events, kid’s activities and a Chef Series. OUTDOOR RECREATION Over 120 miles of paved bike paths, hiking in the dunes, nature centers, U-pick and farm markets, golfing, fishing and cross-country skiing.

WARM SANDY BEACHES Swimming and sandcastle building on Lake Michigan at Holland State Park and Tunnel Park and Beach.

take us WITH YOU Type in the website below with your mobile device to access this information while you explore Holland!

issuu.com/townsandassoc/docs/HollandMIHIE

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CUSTOM DIRECTORIES AND SPECIALTY PUBLICATIONS

ABOUT THIS DIRECTORY This directory celebrates the coordinated efforts of the hotel, selected businesses and Towns and Associates, Inc. It will acquaint guests with quality dining, services and goods in the area, as well as the hotel’s excellent services. Please call 608.356.8757 if there are any improvements or businesses which you feel would enhance this publication.

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