TICE 2023 Program Booklet by Training Industry Magazine

JUNE 27-29, 2023 | RALEIGH, NC

Attendee guide brought to you by:

WELCOME TO TICE 2023!

#TICE2023

your TICE experience with @trainingindustr

Dear fellow learning leader,

Greetings and a warm welcome to the 2023 Training Industry Conference & Expo (TICE)!

It is truly an honor to witness the growth of this community year after year — we anticipate 650 learning and development professionals to gather over the course of this week.

One of the things that makes TICE so special are the connections you make and the conversations you engage in to gain new perspectives to apply in your context of work. As the learning leader’s role continues to evolve, we have plenty to discuss this week.

From exploring artificial intelligence in learning to creating career pathways and from learner engagement to proving the impact of learning through data literacy, we have curated a diverse range of sessions to meet your needs. Kicking off each day of TICE, our keynote speakers will inspire you to ask powerful questions, reflect on the skills you need to succeed and connect learning to business value.

Of course, we all know learning happens outside of the classroom, too. In the exhibit hall, you will find a wide range of learning partners who are ready to teach you how their unique approaches and solutions can enhance your learning programs. Learn from one another during the networking opportunities this week, like roundtable discussions, TICE Happy Hour or the Litmos Networking BBQ.

The opportunity to connect with like-minded professionals, engage in meaningful conversations and explore innovative solutions is one that holds immense value. I am grateful to be a part of this remarkable community, and I look forward to witnessing the impact that this week will have on your professional journeys.

Once again, thank you for being a part of our learning community. We can’t wait to learn alongside you during TICE!

Sincerely,

Ken Taylor CEO | Training Industry, Inc.

General Information

Special Events

Schedule at a Glance

DAY 1

Pre-Conference | Training Industry Courses

Keynote | Chad Littlefield, M.Ed.

Featured Sessions

Breakout Sessions

TICE Happy Hour

DAY 2

Keynote | Panel Discussion

Featured Sessions

Readership and Editors’ Awards Luncheon

Roundtable Discussions

Sessions

Networking BBQ

Keynote | Sandy Ogg

TABLE OF CONTENTS

Breakout

DAY

Litmos

Breakout Sessions Exhibit

Guide Company Descriptions 7 9 11 19 22 25 30 35 38 41 48 49 54 67 70 72 83 84

Hall

THANK YOU!

We would like to thank the following companies for contributing to the success of the 2023 Training Industry Conference & Expo.

Learning Solutions CERTIFIED PROFESSIONAL IN TRAINING MANAGEMENT

Exhibit Hall Key

6 MAP

Elevator Restroom Stairs Registration Exhibitor Booths Food & Beverages Keynotes, meals and general sessions GLENWOOD BALLROOM CRABTREE BALLROOM CITY OF OA KS BALLROO M HOTEL REGISTRATION HOTEL DINING TERRACE EXHIBITOR STORAGE MAIN ENTRANCE WILL OW SY CAMORE MAGNOLIA DO GW OOD SA LO N FH SA LO N E SA LO N D SA LO N AC CREEDMOO R SPEAKERLOUNGE 1 3 5769 11 2 48 10 16 18 20 21 22 23 24 12 13 15 17 19 14 35 36 32 34 29 33 31 30 28 26 25 27

GENERAL INFORMATION

REGISTRATION DESK HOURS

Tuesday | June 27 | 7:30–6:00PM

Wednesday | June 28 | 7:30–5:00PM

Thursday | June 29 | 7:30–2:00PM

Pre-Conference

Monday | June 26 | 12:00–2:00PM

Tuesday | June 27 | 7:30–9:30PM

NAME BADGES

Please wear your name badge throughout the conference. Your badge is your ticket to all events, including the awards luncheon, breakout sessions, networking events, exhibit hall and all meals.

Sponsored by:

LANYARDS

Blue: Training Industry Staff

Gray: TICE Sponsor

Green: Attendee

Sponsored by:

RIBBONS

Green: Certified Professional in Training Management (CPTM™)

Blue: Editorial Award Nominee

Maroon: Conference Speaker

White: Pre-Conference

Workshop/Certificate Attendee

WIFI LOGIN INFORMATION

Network: TICE2023

Password: GPSTRATEGIES23!

Sponsored by:

TICE 2023 MOBILE APP

TICE has gone mobile! Download the app at bit.ly/JUNETICE2023 to connect with attendees and exhibitors, stay up-to-date on conference news and personalize your agenda.

LOST AND FOUND

Any lost items should be taken to the registration desk.

CHARGING STATIONS

For your convenience, charging stations are located at the back of each session room.

REFRESHMENTS

Water and coffee will be available throughout the conference in the exhibit hall. Snack breaks will take place in the exhibit hall each day.

BREAKOUT SESSION PRESENTATIONS

A link to the session presentation slide decks will be emailed to all TICE registrants post-conference.

SHARE YOUR TICE EXPERIENCE

We encourage you to share your TICE experience and the information you receive with your network on social media using the hashtag #TICE2023.

If you have any questions during the conference, please visit the registration desk.

DISCOVER NETWORKING OPPORTUNITIES.

WIN PRIZES. DOWNLOAD THE TICE 2023 MOBILE APP.

Scan this code with a QR reader to easily download the app.

This in-app game experience is a great way to learn how to use the app in a short period of time and discover new networking opportunities in the process. You’ll earn points for exploring the app and earning achievements, and you can even opt in to compete on the leaderboard against other event attendees to win prizes. You never know who will be right on your heels. Everyone wins by playing, but only a few earn the right to be top of the leaderboard.

Please note:

1. The game is accessible immediately and can be played at any time.

2. The leaderboard ends at 10:00AM on Thursday, June 29.

3. Everyone can play. Just download the app and start exploring.

4. We want you to engage with the app, event and other attendees — not spam people. Bad behavior can get you banned from the leaderboard.

The top ten players on the leaderboard will be entered into a drawing for the mobile app prize!

Download the app now: bit.ly/JUNETICE2023

SPECIAL EVENTS

TUESDAY | JUNE 27

TICE Happy Hour

6:00PM Glenwood Ballroom

Wrap up your first day of TICE at the official TICE Happy Hour! It is the perfect opportunity to unwind and connect with fellow L&D leaders in a casual and relaxed setting. Indulge in a delightful selection of drinks and hors d’oeuvres as you mingle and engage in conversations with like-minded professionals. We’ve prepared plenty of ways to ignite connections during happy hour — from conversation cards that inspire meaningful questions, to our TICE photo booth where you can capture your favorite memories. We can’t wait to raise a glass with you at TICE 2023!

WEDNESDAY | JUNE 28

Inspirant Group Sunrise Yoga

Sponsored by Inspirant Group, a 10Pearls Company

6:30AM Glenwood Terrace

Rise and shine, TICE! Join the Unconsultants from Inspirant Group for a revitalizing vinyasa yoga flow. This class will energize your body and mind, preparing you to absorb knowledge and embrace the day ahead. So, set your alarm clock, throw on your yoga gear, and enjoy a refreshing morning of movement and mindfulness.

This class is open to all levels and yoga mats will be provided.

Training Industry Readership and Editors’ Awards Luncheon

WEDNESDAY | JUNE 28

Roundtable Discussions

Glenwood Ballroom

2:30PM

Led by expert facilitators, TICE roundtable discussions center around the latest trends and industry topics. As a participant, select a topic of interest and join a personal and thought-provoking discussion. Share your own personal challenges and experiences with your peers.

Litmos Networking BBQ

Closing Lunch and Bright Idea Exchange

1:00PM Glenwood Ballroom

Share your key takeaways from TICE during an idea exchange, and leave inspired to ignite change in your learning organization by applying what you’ve learned. We will also announce the winners of TICE Bingo and the mobile app competition!

SCHEDULE AT A GLANCE

TUESDAY | JUNE 27

Pre-Conference courses

Crabtree Ballroom Salons E-H and Creedmoor

Registration Opens

Registration

CPTM Alumni Luncheon

Crabtree Ballroom Salons A-D

Exhibit Hall Open

Exhibit Hall

Conference Kickoff | Ken Taylor

Opening Remarks

Glenwood Ballroom

Opening Keynote Session | Chad Littlefield

Ask Powerful Questions to Make Engagement Easy

Glenwood Ballroom

Creating a Culture of Life Long Learning and Making the Connected World a Safer Place. Easy Right?

Learning Solutions

Inspirant Group Sunrise Yoga

Sponsored by Inspirant Group, a 10Pearls Company

Glenwood Terrace

Breakfast

Glenwood Ballroom

Keynote Panel Discussion

The Skills of the Modern Learning Leader

Glenwood Ballroom

Exhibit Hall Open

Exhibit Hall

9:45 - 10:45

Case Study: Revolutionizing Learning — Unleashing the Power of Transformational Learning Strategies

U p s k illi n g

VISIT US AT SKILLCYCLE.COM

1:00 - 5:00 PM , 8:00 - 12:00 PM

Development Certificate

Explore what makes a great leadership development program. Learn strategies to develop your current and future leaders.

Successfully managing your organization’s leadership development programs is key to ensuring your organization’s leaders are prepared for their current and future roles. The Leading Leadership Development Certificate equips you with the proprietary tools and methodologies developed by Training Industry through years of research into the leadership development strategies and programs utilized by high-performing training organizations.

During this course, you will learn about the leadership development marketplace and the learning and development (L&D) strategies that your peers have used to positively impact their organizations’ leadership performance. Discover how to apply those strategies within your organization, and how to evaluate and select leadership development vendor partners to ensure your programs are achieving maximal impact.

PRE-CONFERENCE

LAURA SMITH DUNAIEF, CPTM Training Industry Courses Instructor

Crabtree Ballroom Salon E | Crabtree Ballroom Salon F-H 19

LISA HUTCHERSON, CPTM Training Industry Courses Instructor

J O I N O U R S E S S I O N !

Case Study: Revolutionizing Learning — Unleashing the Power of Transformational Learning Strategies

Wednesday, June 28th from 9:45 - 10:45 am ET

Stratas Foods is a company with over $2.8 billion in revenue and over 900 employees, servicing the food industry across North America. This session will discuss how TTA and Stratas created a detailed plan to help Stratas navigate the growth and change they were facing by taking a phased approach toward implementing a formal curriculum and learning strategy which rst focused on company-wide and cross-functional needs, and then shifted focus to speci c highpriority and high-impact areas This one-hour session will explore the great partnership between TTA and Stratas and take you along Stratas’s journey to developing a solid foundation to build a sustainable and adaptable plan to achieve their learning and development goals. Join this session to learn approaches, tools and techniques to implement a customized learning strategy and roadmap, and training best practices to navigate organizational change and growth

Organizational Change Management Lead Stratas Foods

Taylor Tagg has over twenty years of experience in training development, speaking, writing, facilitating and coaching As Stratas Foods organizational change management lead for Project Thrive and as learning and development (L&D) manager, where he assists Stratas Foods in organizational change management for its enterprise resource planning (ERP) project, he is responsible for organizing the company ’ s L&D needs with business content creation, strategic planning, program delivery and evaluation Taylor is a personal development writer, having authored or coauthored three books: “Enrich Your Sunrise,” “The Path to a Peaceful Heart,” and the international best-seller, “Adversity to Advantage ”

Jerry Gschwind Learning Strategist TTA

Jerry Gschwind has over twenty- ve years of experience in the learning eld, assisting clients across a wide variety of industries and sizes. Jerry's background includes vice president of the enterprise solutions of global knowledge, consulting manager at Accenture where he assisted large corporations with complex training challenges and was responsible for the development and management of largescale programs for clients Jerry is an expert in helping organizations with learning challenges relating to strategic technology and business process deployment Jerry holds a master’s degree in learning sciences from Northwestern University and a bachelor’s degree from Duke University

508-890-8500

Learn more at thetrainingassociates com

Taylor Tagg

Tuesday, 8:00 - 12:00 PM

Strategic Planning Workshop

Training initiatives are most impactful when driven by business outcomes. Strategic alignment is critical for any high-performing training organization. Creating alignment starts with a plan that connects training to organizational goals and a road map outlining how those goals are achieved through training processes and initiatives. On the surface, creating this strategic plan appears to be a daunting task. Where do you start?

This pre-conference workshop equips you with the processes you need to successfully create, implement and maintain a strategic plan. By emphasizing the strategic competencies defined in Training Industry’s Training Manager Competency Model™, this course will prepare you for your role in ensuring your training organization’s strategic plan is positioned for success.

During this workshop, you will learn how to:

• Establish a common language with which to understand strategic planning as it relates to your learning organization.

• Conduct an environmental and gap analysis.

• Develop a basic strategic plan, action plan and scorecard.

• Communicate about the value and steps of your plan.

• Conduct a planning conversation with your team and key stakeholders, using the provided concepts, tools and frameworks.

Pre-conference sessions require a separate registration.

PRE-CONFERENCE

DAN MENDEN, CPTM Training Industry Courses Instructor

Creedmoor

KEYNOTE

22 June 27

Ask Powerful Questions to Make Engagement Easy

Chad Littlefield, M.Ed. Co-Founder and Chief Experience Officer

We and Me

How many questions do you ask in a day?

In a world where answers are cheap and we can easily ask Google — or ChatGPT — the distance from Timbuktu to Kathmandu, Chad Littlefield, TEDx speaker and bestselling author, will share how the questions we ask matter now more than ever.

We’ll also get a chance to learn experientially with We! Connect Cards, a tool being used worldwide to create conversations that matter.

During this session, you will:

• Instantly takeaway useful tools to ask smarter questions that can transform transactions into meaningful and memorable interactions.

• Get tips to redesign learning for contribution — not just consumption.

• Engage in a conversation that will make your entire trip to TICE 2023 worth the investment.

Want to continue the conversation with Chad? He has packaged all of his free tools, videos and resources to help you make connection and engagement easy into one, value-packed download at: www.weand.me/ideas

TUESDAY 2:00

Glenwood Ballroom

3:00 PM

9 0 4 1

Anthony S. 9 0 4 1 Anthony S. Jennifer Myers, SHRM-CP, CSM Senior Director of Learning and Development Center for Internet Security

William Ryan Learning Strategist WeLearn

Sean Stowers CEO, Chief, CPTM Learning Officer WeLearn

Creating a Culture of Life Long Learning and Making the Connected World a Safer Place. Easy Right?

Aligning Learning with Business Goals

Setting an organizational learning strategy is no small task. Imagine doing it as a leader of a newly formed L&D function. Now imagine you are a new L&D function in an organization focused on making the connected world a safer place. Learn how the Center for Internet Security designs their new learning strategy and learning governance model and what they learned along the way.

Join us in this session with Jennifer Myers, SHRM-CP, CSM, senior director of learning and development at Center for Internet Security, and from WeLearn, Sean Stowers, CPTM, founder and CEO, and William J. Ryan, Ph.D., learning strategist, for an interactive Q&A and discussion of best and next practices for learning leaders to consider when creating their learning strategy, whether they are starting from scratch or building/revising an existing strategy.

After this session, attendees will be able to:

• Create clarifying questions that are crucial to conducting an organizational needs assessment.

• Identify effective strategies for leveraging group interviews during the needs assessment process.

• Explain the importance of connecting learning initiative to organizational strategies.

Sponsored by:

FEATURED SESSIONS TUESDAY 3:15

4:15

Crabtree Ballroom Salon A-D 25

UNIFIED MODERN A LMS PL ATFORM V is it our boo th loc ated at Tab le 2 5 (near the hotel lobby) or ww w. absorb lm s .com Simplif y Learning . A mplif y Potential .

GOLD SPONSOR for all your enterprise learning needs . Employee motivation Upskilling / reskilling Compliance Onboarding Content programming Content Monetization Extended Enterprise

PROUD 2023

Matt Donovan Senior Vice President, Chief Learning and Innovation Officer GP Strategies

The Hitchhiker’s Learning Guide to the AI Galaxy

Maximizing Digital Tools and Modalities

In today’s rapidly changing and evolving world, we find ourselves navigating through a volatile, uncertain, complex and ambiguous (VUCA) landscape. It’s crucial to equip our learning organizations with cutting-edge tools that foster agility and adaptability. Enter the realm of generative artificial intelligence (AI) — a revolutionary force that holds immense potential to reshape the learning and development landscape. How can you navigate it safely? What are the fundamental elements to put in place for an AI function in your organization?

In this session, your host, Matt Donovan, chief learning and innovation officer of GP Strategies, will share how L&D leaders can use AI in their training initiatives.

During this session, you will learn:

• How AI can be used in learning.

• The responsible use of AI.

• Current applications in the space.

Sponsored by:

FEATURED SESSIONS TUESDAY 3:15

Ballroom Salons E-H

4:15 PM Crabtree

65M+ Career-advancing digital credentials issued worldwide

2,000+ Organizations served with credentials reaching 160+ countries

#1 On G2 for Enterprise Digital Credential Management Software

Join

world’s largest training organizations leading the forefront of digital credentials. Accredible empowers training organizations to:

Promote Program Visibility & Growth

Achieve Full Credential Automation

Streamline Workflows for Teams

Track & Quantify Program Reach and ROI

Deliver Large Volumes of Secured Credentials

Powering the World’s Digital Credentials

the

Chad Littlefield, M.Ed. Co-Founder and Chief Experience Officer We and Me

Connection Before Content

Creating Engaging Content

Google found that the no.1 indicator of high-performing, innovative teams is the psychological safety and trust that develop through largely social connections.

In this fun, interactive session, Chad Littlefield, our opening keynote speaker and bestselling author, will share how to make the research above come true in your world with three essential ingredients to “connection before content.”

You’ll leave with heaps of practical suggestions on how to elevate your learning and development initiatives. You’ll also pick up five+ different group exercises and concrete methods to use your deck of We! Connect Cards, which every registrant of TICE 2023 will receive!

This session will:

• Equip you with powerful yet easy-to-apply tools to improve your learning experiences.

• Strengthen learning leaders’ ability to foster a sense of belonging, which can impact retention and the decision to stay or leave an organization.

• Rewire your brain on how to lead effective and engaging meetings that are designed for contribution — not just consumption.

Sponsored by:

FEATURED SESSIONS TUESDAY

Glenwood

4:204:50 PM

Ballroom

BREAKOUT SESSIONS

Leading and Training a Cultural Transformation

Kristin Davis, CPTM

Wake County Government

Les Thompson

Wake County Government

The COVID-19 pandemic has changed the way work is done with many organizations moving to hybrid work schedules, locations and training. The job market has resulted in a lot of turnovers, depleting the experienced worker pool. With this change, there has also been a cultural shift in the workplace. This session will explore how to lead and train a cultural shift that can result in more employee engagement and reduce turnover.

TUESDAY JUNE 27

4:55 - 5:40PM

Crabtree Ballroom Salons A-C

Developing Modern Leaders

8 Proven Practices You Can Use To Create Personalized Learning Pathways

Brian Blecke

Actio Learning, Inc.

For employees and organizations to succeed, personalized learning pathways must support organizational goals and performance expectations, provide measurable learning outcomes, be manageable by the learning and development team, and ultimately, provide each employee with the knowledge and skills to achieve their professional goals. During this session, your speaker, Brian Blecke, senior learning strategist at Actio Learning, will share practical insights, lessons learned and resources from his more than 20 years designing learning strategies and developmental roadmaps for organizations.

Launching a Strategic Credential Framework

Maise Hunns Accredible

Does your business currently issue credentials you need to take to the next level? Join Maise Hunns, director of professional services at Accredible, in this session to learn how to create a robust framework by combining the science and art of credentialing to deliver high quality credentials and drive business growth.

4:55 - 5:40PM

Crabtree Ballroom Salon D

Creating Engaging Content

Crabtree Ballroom Salon E

Creating Engaging Content 31

From L&D Leader to Consultant: How to Navigate Stakeholder Conversations and Get

Buy-in Loren Sanders, CPTM CVS Health

Every day, learning and development (L&D) departments combat accusations of failure. L&D budgets are cut, citing the department’s lack of ability to generate money for the company. Meanwhile, stakeholders continue having the unrealistic expectation that their employees will perform as experts after a weeklong training. What if you could change that and make stakeholders understand that failure is not just predictable, but avoidable? In this session, your host, Loren Sanders, CPTM, will share key insights on stakeholder conversations that have impact.

Repurposing ERGs To Support Learning and Development

Dr. Kristal Walker, CPTM Sweetwater Sound

As learning leaders continue to incorporate best practices for building diversity, equity, and inclusion (DEI) into their respective learning and development (L&D) strategies, creating or repurposing employee resource groups (ERGs) might be an essential, yet overlooked method for furthering progress. In this session, your host, Dr. Kristal Walker, CPTM, will equip learning leaders with the tools needed to convert internal stakeholders to training champions. You’ll walk away with the knowledge to define (or redefine) the purpose of an ERG.

Aligning Learning with Business Goals

Cultivating Human-centered Learning

Breakout Sessions | Tuesday, June 27 32

Magnolia and Dogwood Crabtree Ballroom Salons F-H 4:55 - 5:40PM 4:55 - 5:40PM

Using AI to Plan Your L&D Strategy and Measure Impact

Nabeel Ahmad Columbia University changeforce.ai

Learning and development (L&D) leaders struggle to understand which learning programs will have the greatest impact and for whom. Artificial intelligence (AI) presents new opportunities for L&D leaders to uncover insights to better plan and measure impact of learning strategies. Learn some practical methods using sentiment analysis of qualitative data to inform what behavioral outcomes are most likely to affect change in your organization. Join Dr. Nabeel Ahmad, co-founder of changeforce.ai and professor at Columbia University, to learn how AI can be a game changer to your L&D strategy.

Hey Training, Fix This! — Delivering an Impactful Training Initiative From the Ground Up

Thomas Fenstermacher, CPTM Trellis Rx

Join us in this session to explore a successful nationwide training initiative and its planning, implementation and outcomes. Your host, Thomas Fenstermacher, CPTM, training manager at Trellis RX, will explore how to assess if training is the solution, deliver a program efficiently, gather feedback, ensure training sticks and present results to stakeholders. By understanding the tools and techniques used, you’ll be better equipped to develop a training program and deliver quality outcomes. You’ll walk away with the knowledge to structure and deliver training at scale in your organization.

Willow and Sycamore

- 5:40PM Maximizing Digital Tools and Modalities Creedmoor

- 5:40PM Managing the Training Function

4:55

TICE HAPPY HOUR

8:00 PM

TUESDAY

6:00

Glenwood Ballroom

DAY 2 June 28, 2023 WEDNESDAY

KEYNOTE

38 June 28 5 3 2

Keynote Panel Discussion: The Skills of the Modern Learning Leader

Modern learning leaders require a unique set of skills to succeed in their roles. With the increased use of technology and the changing demands of business, the learning leader’s role has evolved significantly. This keynote panel discussion aims to share practical insights from learning leaders for current and aspiring learning leaders. You will hear unique perspectives from successful leaders as they discuss their careers in learning and development (L&D), how they keep pace with the demand to develop new skills themselves and within their teams and where they foresee L&D in the future.

Panelists:

Amy Ph.D., CPTM Director of Training and Development Training Industry, Inc.

Erin Adri Maisonet Morales VP of Enterprise Learning and Development Blue Cross Blue Shield of NC

DuVernet, Elizabeth Goldman, CPTM Manager, People Development ZipRecruiter Chris Cassell, CPTM Director, Sales Development Operational Excellence Align Technology, Inc

WEDNESDAY 8:30

9:30

Glenwood Ballroom 1 4

Dr. Kristal Walker, CPTM, Vice President of Employee Wellbeing, Sweetwater Sounds (Moderator)

1. 2. 4. 5. 3.

Case Study: Revolutionizing Learning — Unleashing the Power of Transformational Learning Strategies

Aligning Learning with Business Goals

Historically, learning and development was not a primary focus for Stratas Foods, but in recent years they experienced challenges brought on by rapid growth and acquisition — igniting a drastic increase in demand for organization-wide training. Recognizing the importance of growing their L&D department, Stratas joined forces with TTA to create a customized solution that laid out a comprehensive five-year roadmap and learning strategy. In this session, join your hosts from Stratas, Taylor Tagg, organizational change management lead, and Jerry Gschwind, learning strategist, to review a case study of how TTA and Stratas worked closely together to prioritize efforts and create a detailed plan to help Stratas navigate the growth and change they were facing.

Sponsored by:

FEATURED SESSIONS WEDNESDAY

Ballroom Salons A-D

9:4510:45 AM Crabtree

Taylor Tagg Organizational Change Management Lead Stratas Foods Jerry Gschwind Learning Strategist TTA

Kyile Stair Chief People Officer Litmos

Learning as a Catalyst for Business Growth

Cultivating Human-centered Learning

Successful businesses recognize the importance of learning and development as a strategic lever to drive positive outcomes for both their business and their people. By investing in continuous reskilling and upskilling, organizations can retain talent, adapt to changing environments, improve employee and customer experience and foster diversity and inclusion. These initiatives not only benefit the workforce but also contribute to long-term business success in an ever-evolving landscape.

During this session you will learn how to:

• Bridge the gap between business goals and learner goals.

• Attract and retain a diverse, high performing and engaged workforce.

• Improve business agility and adaptability through learning.

Sponsored by:

FEATURED SESSIONS WEDNESDAY 9:45

Crabtree Ballroom Salons E-H

10:45 AM

Ryan Morris LMS Administrator Litmos

Zenarate AI Coach helps leading brands develop top-performing agents through Simulation Training. Zenarate’s AI Coach simulates any customer or prospect scenario immersing your agents in life-like Conversation, Screen, and Chat Simulations while providing tone, soft skills, and best & required practice coaching throughout the simulation training.

Jay Letourneau Senior Director of Learning and Organizational Development Massachusetts Bay Transportation Authority (MBTA)

How to Build a Strong L&D Team

Managing the Training Function

To succeed in today’s business climate, organizations must be able to rely on their learning and development (L&D) team to ensure their people are equipped with the skills they need. So how can you build a strong L&D team that leads learning in your organization? What are techniques you can use to gain support and alignment with other parts of the organization? How can you manage budgets and resources to deliver measurable results? And while doing this, how can you manage your own development and career path?

Join us in this session with your host, Jay Letourneau, an L&D leader with the Massachusetts Bay Transportation Authority. He’ll share what he’s learned building and leading learning teams in complex organizations including the MBTA, insurance company FM Global, Citizens Bank, CVS Health and more. You’ll walk away with the knowledge and actionable insights on how to gain support and alignment with business objectives as well as manage budgets and resources to deliver measurable results and ultimately, build a strong L&D team.

In this session, you will learn:

• How to establish credibility, build trust and practice radical candor in fostering relationships with stakeholders.

• Strategies for developing your L&D department into a “center of excellence.”

• How to align your L&D team and resources with business objectives for success.

Sponsored by:

FEATURED SESSIONS WEDNESDAY 11:0012:00 PM Crabtree Ballroom Salons A-D

Learning Solutions

TRAINING INDUSTRY COURSES Visit us at BOOTH 36 to discuss your career and professional development goals! SCAN TO ENTER SCAN THE QR CODE FOR A CHANCE TO WIN A FREE CPTM REGISTRATION

Kristy McCann Flynn Co-founder and CEO SkillCycle

How Learning Fitness Lifts People and Employers up and Sets a Course to Success

Cultivating Human-centered Learning

Like a really bad horror movie, today we’re faced with the threat of artificial intelligence (AI) invading the workforce, making employees feel even more vulnerable and compelled to demonstrate value to their employers. Fearbased performance is nothing new, of course, but has it ever worked? Employers have tried point-in-time solutions for the masses for decades to reduce burnout, improve performance and generate greater well-being to minimal employee success and lower profits. The bottom line is: We’ve stopped learning, and as a result, we stopped succeeding. It’s time to start exercising our learning muscles to improve our learning fitness. People, organizations and societies breaking free from repetitive can-kicking to a more inclusive and dynamic ideology of learning won’t be easy. That’s why it needs to start with your people first. We’ll show you how.

Join us in this session, with your host, Kristy McCann Flynn, co-founder and CEO of SkillCycle, as she show how you can adopt a continuous learning mindset to drive high performance, engagement and revenue to stay ahead of AI.

In this interaction session, you will learn:

• How to identify when routine decisions uphold a status quo of decline.

• What happens when learning fitness takes root inside a company culture.

• How to start the conversation around people-led growth to drive profit fitness.

Sponsored by:

FEATURED SESSIONS WEDNESDAY 11:0012:00 PM Crabtree Ballroom Salons E-H

TRAINING INDUSTRY

READERSHIP AND EDITORS’ AWARDS

The 2023 Training Industry Readership Award recognizes the 20 most-read articles published on TrainingIndustry.com and in Training Industry Magazine, and the 2023 Training Industry Editors’ Award recognizes editorial excellence for two outstanding articles.

2023 NOMINEES

Andres Lares SNI

Anne Chow AT&T Business

Britt Andreatta, Ph.D. Author and Thought Leader

Daila Boufford eMoney

Danielle Wallace Beyond the Sky

Dr. Paul Leone Consultant and Training Industry Courses Instructor

Elena Agaragimova Bessern

Elizabeth Bille

EVERFI

Elizabeth Greene

Lam Research

Elsa Powel Strong Ariel Group

Federico Omarini

Cegos Italia

Sponsored by:

Heather Burright Skill Masters Market

John Cleave and Danielle Hart SweetRush

Kathleen Federici, M.Ed International Parking & Mobility Institute

Laura Smith Dunaief, CPTM CareerCraft and Training Industry Courses Instructor

Neha Trivedi, CPTM Alight Solutions

Paul Matthews Consultant

Prit Doshi Rapidops Inc.

Ralph Kilmann, Ph.D. Kilmann Diagnostics

Sonia Malik

IBM Education and Workforce Development

Become a TrainingIndustry.com contributor.

ROUNDTABLE DISCUSSIONS

Led by expert facilitators, TICE roundtable discussions focus on the latest trends and industry topics. As a participant, select a topic of interest and join a personal, thought-provoking discussion. Use this opportunity to share your own personal challenges and experiences with your peers.

USING AI IN CONTENT DEVELOPMENT

Artificial intelligence (AI) is more than a new trend in the world of learning and development (L&D) — it has the potential to transform the way we design and deliver training. AI can help learning leaders develop highly engaging training content at scale for their learners, generating new ideas for limitless content creation.

Join us in this roundtable discussion to share key insights on how you use AI in your content development and to learn how your peers are using AI to create content in their organization.

SKILLS MAPPING TO SUPPORT EMPLOYEE GOALS

Learning leaders play a huge role in uncovering skills gaps and ensuring the business has the skills it needs now and in the future. Mapping employees’ skills to their career goals helps organizations assess what valuable skills they need to succeed. It also incentivizes employees to grow in their careers inside of the organization.

In this roundtable discussion, join us to share and learn best practices and key insights on how to use skills mapping in your organization.

MODALITIES AND YOUR DELIVERY STRATEGY

Your delivery strategy has a huge impact on engagement and how well employees transfer and apply new knowledge in their roles. For training to be effective, the modality and delivery strategy must not only match the content, but also meet modern employee expectations.

In this roundtable discussion, you can share and discuss creative solutions to delivering training to build engagement and improve learning stickiness.

WEDNESDAY 2:303:30

Glenwood Ballroom

ENTER TO WIN A FREE CPTM REGISTRATION ADVANCE YOUR CAREER IN TRAINING AND DEVELOPMENT SCAN TO ENTER Visit us at BOOTH 36 to discuss your career and professional development goals!

MEASURING THE IMPACT

Measuring the impact of training is vital to not only win stakeholder buy-in, but also to improve the delivery of your training content. To be successful in their roles, learning leaders must understand how to identify business metrics and connect it to learning’s impact.

In this roundtable discussion, you can join your fellow thought leaders to share and learn key insights on how to measure the impact of your training programs.

LEADERSHIP TRAINING FOR ALL

Management skills are listed as the no. 1 most in-demand skill in today’s business world. To keep up with the pace of change, employees at every level will need upskilling in leadership skills such as influencing others, active listening and decision making.

Join us in this roundtable discussion to share your approach to improving leadership skills across your organization and to learn new best practices that you can apply to your training strategy.

PROJECT MANAGEMENT FOR L&D PROFESSIONALS

Managing an organization’s training function relies heavily on project management skills and knowing how to effectively streamline a project from beginning to completion. Project management skills can help learning leaders mitigate burnout by adopting a manageable and productive work process.

Join us in this roundtable discussion to share your best practices for managing projects as an L&D leader and to learn key insights from other thought leaders in the industry.

LEARNING TECHNOLOGIES: WHAT WORKS FOR YOU?

With new technologies constantly emerging, it’s critical for learning leaders to stay abreast of new learning tools to optimize their learning tech stack. This can procure better business results and help organizations remain competitive in today’s digital era.

Join us in this roundtable discussion to share pros and cons to your organization’s learning tech stack and to learn what technologies other thought leaders in the industry are using.

51 Roundtable Discussions

WEDNESDAY 2:303:30 PM Glenwood Ballroom

COMMUNICATING WITH STAKEHOLDERS

Learning and development (L&D) leaders are no longer order takers — they are business partners. To be a trusted business partner, L&D leaders must know how to effectively communicate learning strategies with stakeholders and align training with business needs.

Join us in this roundtable discussion to share key insights and learn best practices to communicating effectively with stakeholders in your organization.

PROFESSIONAL DEVELOPMENT FOR LEARNING LEADERS

Many learning leaders lack the time to focus on their own professional development. Yet, 1 billion of workers globally will require upskilling and reskilling by 2030 — learning and development (L&D) professionals included. Charting your career path as a learning leader can help you develop essential skills and unlock new opportunities in your career.

Join us in this roundtable discussion to share how you are prioritizing your own professional development and hear how other learning leaders are growing in their careers.

SUPPORTING A SAFE AND EQUITABLE WORK ENVIRONMENT

Learning leaders are responsible for building a safe and equitable work environment. Building psychological safety in the workplace can empower employees to be their authentic selves, unleashing the potential for creativity that drives innovation and productivity.

Join us in this roundtable discussion to share how your organization fosters a psychologically safe workplace and hear how other learning leaders are using learning and development to empower employees to grow and move their organizations forward.

53 Roundtable Discussions

WEDNESDAY 2:303:30 PM Glenwood Ballroom

BREAKOUT SESSIONS

Case Study: Lost in Training — Surfacing the Right Content

Kim Gresham Workiva

As virtual meetings stack up, how much uninterrupted time is there for training? And how long are people willing to participate in training if the value isn’t clear? In this session, your host, Kim Gresham, certification manager at Workiva, will share how her team increased user engagement by breaking down training content into smaller pieces that mapped directly to learners’ needs and promoting it within the context of the employee’s workflow. She’ll also share how to size content based on business outcomes and ways to measure training outcomes that aren’t tied to course completions.

WEDNESDAY JUNE 28

1:30 - 2:15PM

Creating Engaging Content

Crabtree Ballroom Salons A-C

Innovative Onboarding for Speed to Proficiency in a Hybrid Workforce

Casey Denby Zenarate

Is your new hire onboarding truly effective in this new hybrid world? This interactive session reveals key findings on customer experience (CX) preferences designed from today’s consumer and what experience they truly expect when contacting your brand for support. Join your host, Casey Denby, vice president of sales at Zenarate, to learn insights into why companies are losing market share by not having effective onboarding.

Workflow Learning: The Key to Digital Upskilling and Better Productivity

Hunter Hornback Whatfix

Evolving technologies are radically disrupting the workforce. Keeping up with the pace of digital transformation is a significant training challenge. To address the growing skills gap, companies must embark on an upskilling revolution. Join us in this session with your host from Whatfix, Hunter Horback, strategic accounts director, to learn how to create datadriven learning experiences to upskill employees successfully.

1:30 - 2:15PM

Managing the Training Function

Maximizing Digital Tools and Modalities

Crabtree Ballroom Salon D Crabtree Ballroom Salon E

Designing Cultural Competency Training To Improve Employee Performance

Gregory Rider EmblemHealth

Over the past few years, organizational leaders have incorporated the principles of diversity, equity and inclusion (DEI) to impact their employees and communities. But what exactly is included in the umbrella term “DEI?” And how does the concept of cultural competency fit in? Using a self-assessment, your host, Gregory Rider, director of corporate compliance at EmblemHealth, will gauge your cultural competency IQ, specifically the ability to identify the key components of DEI and cultural competency.

Laugh and Learn: Using Stand-Up Comedy Principles to Boost Your Classroom Cred

Artrell Williams Sumitomo Rubber USA

Join your host, Artrell Williams, manager of learning and development at Sumitomo Rubber USA, for a fun-filled time. Explore how you can maximize engagement in your training programs by adding a splash of humor. Using a framework and job aid, you will create your own comedic moments, applying the techniques of stand-up comedy to deliver on learning prompts, outcomes and objectives and key results (OKRs). Participants will work in groups and a few lucky attendees will share their comedy creations! Come for the laughs — stay for the learning!

1:30 - 2:15PM 1:30 - 2:15PM

56 Breakout Sessions | Wednesday, June 28

Magnolia and Dogwood

Creating Engaging Content Cultivating Human-centered Learning

Crabtree Ballroom Salons F-H

Mapping and Measuring Your Learning Strategy for Performance Results

Ajay Pangarkar

CentralKnowledge and LRNOnline

Your role as a learning practitioner is evolving rapidly. Learning and development is no longer just about training. It’s increasingly seen as a proactive partner for improving operational performance. Based on Ajay M. Pangarkar’s book, “The Trainer’s Balanced Scorecard,” this session will engage participants to shift their learning initiatives into a performance-focused effort contributing to business expectations. Working within “the balanced scorecard,” you will discover how a learning and growth perspective plays a central role to achieving business objectives.

IBM Skills Training and Credentialing Delivers Employee Engagement While Driving Skills-based Talent

Kelli Jordan IBM

Peter Janzow

Credly / Pearson Workforce Skills

In this session, your hosts, Kelli Jordan, vice president, IBMer growth & development at IBM and Pete Janzow, vice president of strategic accounts at Pearson Workforce Skills/Credly, will share the story of IBM’s years-long journey to build a people organization that empowers IBM employees to take ownership of their own development through skill-based credentials. Jordan will share data from early in the program and discuss how IBM’s people strategy has evolved over time. Janzow will share insights from leading organizations to demonstrate how data enables more strategic workforce planning and talent management.

Willow and Sycamore 1:30

2:15PM Proving the Impact of Training Creedmoor 1:30 - 2:15PM Proving the Impact of Training

Learn Like a Startup

Coleman Williams

Booster

Maggie Redling Booster

Startup companies are known for their agility, innovative thinking and risk-taking abilities. In the same way, learning leaders should approach learning design similarly. In this session, your hosts from Booster, Maggie Redling, director of talent acquisition and development, and Coleman Williams, director of culture and talent, will step into the world of a startup. They will explore characteristics like agility and having a growth mindset which can be used to break the mold to get back to the heart of instructional design: delivering creative ideas and leading others on a learning journey.

Do More with Learning

Kerry Heilskov

Absorb LMS

At the workplace, learning happens in multiple ways — formal and mandated, on-demand and self-directed, sociallymotivated or a combination of these. Learning can fuel better performance, lift satisfaction among employees, and, overall, create a happier culture. But learning goes beyond onboarding, compliance training and employee performance. Join us in this interactive session with your host from Absorb LMS, Kerry Heilskov, sales trainer, as she explores how to create the right learning environment and develop future learning and business opportunities for your learners.

Crabtree Ballroom Salons A-C

3:45 - 4:30PM Creating Engaging Content

Crabtree Ballroom Salon D 3:45 - 4:30PM Managing the Training Function

Be a Feedback Champion

Leaders play a key role in developing, reinforcing and changing the culture of an organization. During this session your host, Carrie Missele, leadership and development practice lead of Inspirant Group, will walk attendees through the fundamentals of giving and receiving feedback in the workplace, setting them up to champion feedback as part of their workplace culture and set the business up to meet its goals.

Three Things Every New L&D Leader Should Do: A Tactical Approach

Megan Dillon

Q-Centrix

New and aspiring leaders often struggle to find tangible steps to improve their learning and development (L&D) function. Before new learning leaders begin to develop or enhance their learning strategy, they must align all learning initiatives to the business’s strategy and ensure that their learning program generates a return on investment (ROI). In this session, your host, Megan Dillon, senior manager of L&D at Q-Centrix, will show you how to develop an impact map and a business-aligned learning strategy you can take back and use to jumpstart change within your own organization.

60 Breakout Sessions | Wednesday, June 28

Carrie Missele Inspirant Group, a 10Pearls Company Crabtree Ballroom Salons F-H

Managing the Training Function Developing Modern Leaders

Crabtree Ballroom Salon E

3:45 - 4:30PM 3:45 - 4:30PM

Cultivating a Healthy and Safe Culture: A Guide for Promoting Psychological Safety in the Workplace

Deadra Welcome, CPTM Concerning Learning LLC

Organizational culture has become a buzzword in the business sector. With so many corporations working to maintain positive cultures that are both productive, nurturing and inclusive, it’s important to gain a basic understanding of what it is, what it isn’t and how to elevate it. In this session, your host, Deadra Welcome, CPTM, will share a practical way to frame organizational culture. Company leaders at all levels will leave the session inspired to immediately cultivate a healthy culture and elevate psychological safety in their organization.

The XR Factor: How Virtual Reality Enhances the Immersive Learning Experience

Christine Janssen, PhD Edstutia Yogini Joglekar, PhD Edstutia

Extended reality (XR) is slated to be the X-factor of the future of immersive learning. XR expands the immersive learning experience by providing opportunities for globally dispersed learners to occupy the same real-life scenario, visualize abstract concepts and learn in a hands-on manner through the ability to navigate spaces and manipulate objects. In this session, your hosts from Edstutia, Christine Janssen, Ph.D., founder and CEO, and Dr. Yogini Joglekar, chief operating officer, will walk you through a virtual reality (VR)-enhanced training segment from learner and trainer perspectives.

3:45 - 4:30PM

Cultivating Human-centered Learning

Maximizing Digital Tools and Modalities

and Sycamore

Willow

Creedmoor

Brain Friendly Learning: How To Use Neuroscience To Improve Training

Jackie Corbett, CPTM Syneos Health

Understanding the neuroscience behind how the brain learns can help you design and deliver more effective training sessions, learning environments and coaching conversations. Applying neuroscience to corporate training can allow you to ask and answer some key questions, like neuroscience’s influence on the design of virtual training. In this session, your host Jackie Corbett, CPTM, senior global learning and development (L&D) trainer at Syneos Health, will show you how to understand key concepts of neuroscience to help you build better training that sticks.

Cloud-based Virtual Learning Labs Rebuild Employee Trust in Training: A

Mercer Use Case

Joe Schulz Orasi

Yolanda Mangram Mercer

Like most companies, the COVID-19 pandemic altered how MMC delivers training. Unlike most, its agile leadership and technology infrastructure enabled a quick pivot to make 152,000 training hours virtual (yet hands on), increasing engagement and performance beyond pre-pandemic levels. In this session, your hosts, Joe Schulz, vice president of emerging technology at Orasi, and Yolanda Mangram, US & Canada learning leader at Mercer, will unveil MMC’s strategies and tactics as it achieved its goals and continues to expand this model across all MMC companies.

3:45 - 4:30PM

4:45 - 5:30PM

Creating Engaging Content

Maximizing Digital Tools and Modalities

62 Breakout Sessions | Wednesday, June 28

Magnolia and Dogwood Crabtree Ballroom Salons A-C

Using Learning Analytics To Combine Modalities and Build a Multi-platform Training Universe

Jessica Jones, Jessica Woodward, Katherine Crites, Keith Gibson, Maggie Morscher MasterControl

At MasterControl, we provide our customers with a variety of learning tools: consultant-led training, selfstudy eLearning courses, hybrid video training and in-app walkthroughs. In this session, your hosts from MasterControl, Keith Gibson, vice president of product education, Katherine Crites, manager of learning design, Jessica Woodard, senior manager of learning consulting, Maggie Morscher, manager of internal learning strategy, and Jessica Jones, manager of learning content curation, will share how new technology and data can expand your training tools and modalities.

A Secret Ingredient to L&D Success: Understanding the Power of Problem-solving Styles

Pooneh Lari, EdD NC State University

Robyn A. Defelice, PhD Consultant, Author

As learning leaders and learning professionals, you’re challenged with solving problems every day. Knowing your personal approach to problemsolving can provide insight into your strengths and opportunities for solving problems and leading teams. In this interactive session, your hosts, Pooneh Lari, Ed.D., program coordinator of training and development at N.C. State University, and Robyn A. Defelice, Ph.D., consultant and author, will discuss the basics of what comprises an individual’s problem-solving style with the Problem-Solving Inventory (PSI) and how it relates to the work you do.

4:45 - 5:30PM

Proving the Impact of Training

Developing Modern Leaders

Crabtree Ballroom Salon D Crabtree Ballroom Salon E

The 10 Rules of eLearning Project Management for New Developers

Michelle Echevarria JBS International, Inc.

As more employers pivot to online learning, many developers have been thrust into the role of project manager. What if there was a framework learning leaders could use that provided best practices for better eLearning outcomes? In this session, your host, Michelle Echevarria, director of learning and development (L&D) at JBS International, Inc. will share how simple project management methodologies can change you to a transformational eLearning leader. You’ll learn to successfully deploy an eLearning project that delivers on promise and drives client satisfaction in your organization.

Speak Up and Speak Out: How To Promote Inclusive Conversations

Emily Gregory Crucial Learning

Organizations must move beyond simple awareness of inclusion and start building the behaviors of inclusion. Key among these behaviors is the ability to bring diverse and differing perspectives into everyday dialogue. Research shows that communication skills can create psychological safety so everyone feels welcome to contribute. In this session, your host, Emily Gregory, MD, co-author of “Crucial Conversations,” will show you how to share your perspective candidly but respectfully, and how to encourage others to do the same as you work to foster more inclusive workplace cultures.

64 Breakout Sessions | Wednesday, June 28

4:45 - 5:30PM Cultivating Human-centered Learning Creating Engaging Content

Willow and Sycamore Magnolia and Dogwood 4:45 - 5:30PM

Unleashing Your Full Potential: Career Planning for L&D Professionals

Amy DuVernet, Ph.D., CPTM Training Industry, Inc.

How do you set your learning and development (L&D) career goals? And what does it take to achieve them? In this session, your host, Amy DuVernet, Ph.D., CPTM, will explore research-based insights from Training Industry, unveiling key strategies to effective career path and skill development for L&D professionals like you. You’ll leave with a set of practical strategies for your own development to help you approach your L&D career planning with renewed confidence.

4:45 - 5:30PM

Creedmoor Developing Modern Leaders

Complex L&D Ecosystem? Choose the LMS Built for High-Compliance When you’re focused on measuring your learning and development programs and tracking training and certifications, you need configurable and reliable technology. Create, host, and track training with PeopleFluent enterprise learning software. peoplefluent.com/learning Visit Us at Booth 13!

LITMOS NETWORKING BBQ

Your admission to the networking event is included in your TICE registration!

Transportation is provided. Chartered buses will leave from the north hallway exit near the Glenwood ballroom at the Raleigh Marriott Crabtree Valley starting at 5:30 p.m.

WEDNESDAY 6:00

The Pit

9:00 PM

Sponsored by:

VIEW THE LISTS trainingindustry.com/top-training-companies The Top Training Companies are a service provided by Training Industry, Inc. Because of the diversity of services offered, no attempt is made to rank Top 20 or Watch Lists.

June 29, 2023 THURSDAY

DAY 3

KEYNOTE

70 June 29

Connecting Talent to Value

Sandy Ogg Founder | CEO.works

Join Sandy Ogg at TICE 2023 to learn more about his approach to delivering outsized returns leveraging the most important asset in any company — talent. Sandy will also highlight the importance of connecting your work in the training and developing people to value. Training can often be seen as “nice to have” when times are tough. Investing in developing the capabilities of your people to drive business results is not just “nice to have,” it is critical to delivering value and can be a competitive advantage. His session will examine some real world cases to help us better understand how connecting our work to value can increase the level of support you will receive by the company.

THURSDAY 8:30

Glenwood Ballroom

9:30 AM

BREAKOUT SESSIONS

The L&D Leader’s Secret Sauce for Successful Learning Outcomes

Every Time

Neha Trivedi, CPTM Alight Solutions

Ted Schmitz Alight Solutions

All learning leaders are regularly challenged with ensuring their stakeholders have successful learning outcomes. While there are key processes, project management steps and adult learning principles needed to create desired results, in this session, you can learn the most foundational recipe for success — a secret sauce containing the three basic ingredients that will ensure results. Join your hosts from Alight Solutions, Neha Trivedi, CPTM, human resources director, and Ted Schmitz, HR senior manager, to learn about the three key ingredients for successful learning outcomes.

THURSDAY JUNE 29

9:45 - 10:30AM

Managing the Training Function

Crabtree Ballroom Salons A-C

How Generative AI and ChatGPT Are Transforming the Future of Learning

Chris Kuntz Augmentir

The meteoric rise of ChatGPT, the natural language processing tool driven by artificial intelligence (AI), is forcing leaders to re-think how AI technology can be used to improve learning in today’s workforce. Join Chris Kuntz, vice president of strategic operations at Augmentir, in this session to learn how AI and emerging digital technology are allowing companies of all sizes to deliver effective skills management, training, collaboration and on-thejob support for today’s dynamic and flexible workforce.

Driving On-the-Job Behavior Change Through Personalized CompetencyBased Learning

Paul Smith

Baker Construction Enterprises

A constant struggle for many learning leaders is spending significant time designing and delivering “training” that results in very little noticeable improvement when workers return to the job. The reason why this happens is because many of us focus on the instruction without giving as much thought to the application. In this session, your host, Paul Smith, head of development at Baker Construction Enterprises, will examine how to identify if there’s even a need for training, and if so, how to construct a curriculum map focused on the application of learning.

9:45 - 10:30AM

Maximizing Digital Tools and Modalities

Aligning Learning with Business Goals

Crabtree Ballroom Salon D Crabtree Ballroom Salon E

Designing With Care: Self-led Learning Solutions

Lauren LePage

Chick-fil-A, Inc.

The more learners put into their learning experiences, the more they can enhance company culture. The goal is for learners to have the same level of ownership over their learning as they do for their regular job responsibilities. In this session, your host, Lauren LePage, learning designer at Chick-fil-A, will explore how to engage employees from the beginning of onboarding to owning their development with every training thereafter. You’ll learn how to design every aspect of training so that learners go through the experience with the same level of ownership as they do in their jobs.

Cultivating Human-centered Learning

9:45 - 10:30AM

Willow and Sycamore

Maximizing Digital Tools and Modalities

Breakout Sessions | Thursday, June 29 74

Techniques for Identifying and Implementing Personalized Learning

Cassandra Broneak

Cirrus Aircraft

Do you ever doubt that you are a right fit for your job? You’re not alone. An estimated 70% of people report feeling like they don’t have the right skills or qualifications and as a result, fear they’re not good enough to succeed. Learning professionals can make a difference by customizing training to meet the needs of the individual learner. In this session, your host, Cassandra Broneak, learning and development (L&D) specialist at Cirrus Aircraft, will share what a personalized learning experience looks like and why it’s important for your workforce.

Using Value Delivery Learning Principles to Cultivate Growth Mindset

Within Cisco

Abrar Hashmi

Agile Brains Consulting Inc.

Amy Davis, CPTM

Cisco Systems

The Cisco Transformation Office (CXTO) was formed with the goal to transform to a value-driven organization by supporting our customers and employees and creating a growth mindset. In this session, your hosts, Abrar Hashmi, founder and chief evangelist of Agile Brains Consulting, and Amy Davis, CPTM, director of Cisco’s transformation office, will share how Cisco Systems used valuedelivery learning principles to build a customized role-based learning roadmap to increase alignment with our customers, create a learning culture, increase quality of delivery and improve employee engagement.

9:45 - 10:30AM

Creedmoor

Proving the Impact of Training

11:00 - 11:45AM

Crabtree Ballroom Salons A-C

Managing the Training Function

Onboarding: Investing From Day 1 and Beyond — Accelerating Performance and Driving Retention

Royce Wills

Molson Coors

Yolaund Sulcer

Molson Coors

Onboarding should engage new hires and build company ambassadors at every level, right from the start. In this session, your hosts from Molson Coors, Yolaund Sulcer, director of people development and supply chain, and Royce Wills, director of people development, will explain how their formal onboarding program immerses new hires into their culture and business strategy from day one by providing foundational knowledge about the company and industry while also facilitating leadership and functional skills to help new hires transition more quickly and effectively into their new roles.

11:00 - 11:45AM

Are You Ready for an LMS?

Aligning Learning with Business Goals

Daila

Boufford eMoney Advisor

Leah Simoglou

eMoney Advisor

2022 was an exciting year for learning and development (L&D). Many organizations prioritized training and retaining employees, but attendance metrics show that simply creating training content does not provide the guidance learners need to get the most out of their training options. In this session, your hosts from eMoney Advisor, Daila Boufford, training manager, and Leah Simoglou, director of client success, will share keys to determine if an LMS is the best solution for your training needs. You’ll walk away with the knowledge on how to manage and deliver personalized learning at scale.

11:00 - 11:45AM

Maximizing Digital Tools and Modalities

Breakout Sessions | Thursday, June 29 76

Crabtree Ballroom Salon E Crabtree Ballroom Salon D

Creating Belonging: A Practical Approach To Accelerate Belonging in Organizations and Communities

Justin Reinert Performance Accelerated Learning

The Creating Belonging model describes how belonging is created at the intersection of authenticity and acceptance and the four areas we may find ourselves in: recluse, overbearing, minimizing or belonging. In this session, your host, Justin Reinert, principal and founder of Performance Accelerated Learning, will share the model and then lead the group through individual reflection and small group discussions to explore how they balance authenticity and acceptance, where they find themselves in one or more communities and lastly, how to create a plan to move further into belonging.

Show Me the Numbers: Illustrating Data Analysis Through Storytelling and Visualization

Christopher Massaro, CPTM Alight Solutions

In a world of “big data” it can be challenging to present measurement data that express results in a quick and impactful format. Storytelling and data visualization can create a more compelling and engaging format to communicate crucial findings while improving clarity and context. In this session, your host Christopher Massaro, CPTM, will show how through understanding the fundamentals of data visualization, using dashboards and storytelling, you can present results from measurement and evaluation that reduce clutter, misunderstanding and present focused delivery of key information better.

11:00 - 11:45AM

Cultivating Human-centered Learning

Proving the Impact of Training

Magnolia and Dogwood Willow and Sycamore

Change Happens!

Leadership Agility Is a Critical Capability

Tianna Tye

WLH Consulting & Learning Solutions

Wendy Heckelman

WLH Consulting & Learning Solutions

Change agility or the ability of leaders to shepherd their organizations, teams and employees is needed now more than ever. Using a case study, your hosts from WLH Consulting and Learning Solutions, Wendy Heckelman, founder and CEO, and Tianna Tye, learning strategist, will share key insights on how one pharmaceutical company’s transformation mitigated the risks and reduced resistance to change. They’ll discuss how you can fine tune your personal agility skills and equip you with a framework to better enable you to lead and implement change within your organization.

Revolutionize Your Company’s Learning and Development: Proven Techniques for Maximum Productivity

Michael Patrick Martin aPriori

Get ready to transform your organization’s learning and development (L&D) with Michael Patrick Martin, global head of corporate L&D at aPriori! During this session, you’ll learn powerful techniques to supercharge your L&D team’s productivity and skyrocket your organization’s success. With Michael’s proven methods, you’ll not only boost efficiency and alignment within your organization, but also lead your L&D team to deliver real, tangible results. Don’t miss this thrilling opportunity to revolutionize your company wide learning and achieve unprecedented success.

11:00 - 11:45AM

Creedmoor

Developing Modern Leaders

12:00 - 12:45PM

Crabtree Ballroom Salons A-C

Aligning Learning with Business Goals

Breakout Sessions | Thursday, June 29 78

VILT to On-demand Conversion: Changing Development Frameworks and ROI

Amy Stephen Inovalon

Kristy Walter Inovalon

Inovalon’s product training team delivers virtual instructor-led training (VILT) to more than 12,000 attendees annually on more than 30 products. To be successful, they needed a training solution that could scale with the business and determined which programs to repurpose as modularized eLearning. In this session, your hosts from Inovalon, Kristy Walter, senior manager of training operations, and Amy Stephens, director of training, will share their journey to finding the right solution to maximize training ROI, the data the team analyzed and what they learned through the process.

12:00 - 12:45PM

High Impact Evaluation — A New, Evidence-based Model To Drive Impact Not Just Measure Results

Allan Bailey

Centre for Learning Impact

Dr. Lynette Gillis

Centre for Learning Impact

Conventional evaluation is sometimes critiqued for yielding little insight of improvement — high impact evaluation (HIE) shifts the focus. HIE is an evidence-based alternative to traditional evaluation approaches. HIE’s deep roots in learning theory and design take evaluation to new levels of proactivity that span the gulf between the classroom and the boardroom. In this session, your hosts from Centre for Learning Impact, Dr. Lynette Gillis, executive director, and Allan Bailey, CEO, will share how HIE can give an up-front, end-to-end evaluation approach to drive impact.

12:00 - 12:45PM

Managing the Training Function

Proving the Impact of Training

Crabtree Ballroom Salon D Crabtree Ballroom Salon E

SAVE 25% OFF ALL TRAINING INDUSTRY RESEARCH! USE CODE TICERESEARCH TO SAVE! BROWSE THE CATALOG Industry Reports: $1,000 $750 E-Books: $250 $187.50

No More Wet Sandwich

Lunch ‘n Learns

Megan Bell Blue Cross NC

Lunch ‘n learns are used for refresher training, focused topic training and project training. They are ideal solutions to build teamwork while growing workforce skills. They also can have a poor reputation because to fit a complex topic into one hour often happens with limited design time and with the sacrifice of content. Join us in this session, with your host, Megan R. Bell, manager of business operations at Blue Cross NC, as she shares key ways to reexamine your existing lunch ‘n learns to identify improvement opportunities and spark new ideas.

Making Leadership Development Matter

Alena Bloom Cross River

Discover how you can build a unique and innovative leadership development program as we review the design, delivery and results of a series of leadership summits that were delivered to all leadership in the company. In this session, your host, Alena Bloom HR business partner at Cross River Bank, will share key insights on how you can build a design, deliver and implement a successful leadership development program in your organization. You will walk away with the knowledge to design and deliver a unique and innovative leadership development program in your organization.

12:00 - 12:45PM

Magnolia and Dogwood

Creating Engaging Content

12:00 - 12:45PM

Creedmoor

Developing Modern Leaders

Exhibit Hall Key

EXHIBIT HALL

COMPANY DESCRIPTIONS

ABSORB LMS | BOOTH 25

Absorb Software is an artificial intelligence (AI)-powered learning management system (LMS) provider for all learners inside and outside an enterprise, across industries globally. Purpose-built for an engaging, personalized learner experience and efficient administration, Absorb LMS enables millions of employees, customers, partners and members to discover, absorb and apply the knowledge they need.

ACCREDIBLE | BOOTH 33

Accredible is the industry-leading digital credentialing platform that securely manages over 65 million credentials across the globe. Over 2,000 leading universities, associations and technology companies rely on Accredible to create, deliver and manage verifiable digital certificates and badges.

ACTIO LEARNING | BOOTH 28

Actio Learning prepares your employees for great performances. Our award-winning learning strategies and training solutions focus on your goals — so our training is relevant. We creatively design content that brings knowledge, skill and performance to life — so it’s engaging. We engineer authentic practice — so it’s effective.

ANIMAKER | BOOTH 7

Animaker Inc. is one of the fastest-growing do-it-yourself (DIY) creative SaaS companies in the visual content-making space. Our suite of products is the first choice of thousands of learning and development professionals and over 20 million users across the globe for all their content creation requirements.

AUGMENTIR | BOOTH 4

Augmentir, a leading provider of digital learning solutions, delivers skills management, training, collaboration and on-the-job support for today’s industrial workforce. Augmentir’s artificial intelligence (AI), digital workflow and remote

collaboration, optimizes front-line operations and continuous improvement in performance support, training and workforce development.

AXIOM LEARNING SOLUTIONS | BOOTH 27

Who is AXIOM Learning Solutions? Whether your project requires the development of new learning content, adapting or updating existing content, or flexible on-demand learning staff, AXIOM’s unique service structure means we’re responsive to your needs and able to mobilize resources as you need them.

BABBEL FOR BUSINESS | BOOTH 5

Babbel for Business is a cost-efficient and flexible language learning solution, designed to teach your employees reallife conversations. With more than 60,000 app-based and live virtual lessons across 14 languages, Babbel for Business breaks down language barriers and can improve team efficiency and safety.

CLOVERLEAF | BOOTH 19

Cloverleaf’s automated coaching technology transforms teams with daily coaching by using data from 10 different assessments like DISC, Enneagram and 16-Types. Each team member receives daily coaching tips about themselves and each other. Join over 1 million users at the world’s best companies. Start a free trial at cloverleaf.me.

CPTM | BOOTH 36

The Certified Professional in Training Management (CPTM™) is a credential for training managers to give them the ability, resources and tools to successfully and strategically align their training needs with business goals. This three-step program will go through what makes a great training organization, and how to create a highperforming training department.

D’VINCI INTERACTIVE | BOOTH 1

With 30 years of experience, d’Vinci knows how to create learning experiences that achieve results. d’Vinci supports clients with strategy and planning and end-to-end services for custom eLearning, microlearning, instructor-led training, video and animation, performance support tools and more.

EDSTUTIA | BOOTH 6

Edstutia is a 21st century virtual learning platform, at the intersection of business and technology, that is disrupting the status quo of higher education and corporate training, and designed to make education more relevant, affordable and accessible.

EDUCATE 360 | BOOTH 17

Educate 360 is a family of brands that share a common mission: to help individuals and organizations gain the skills needed to thrive in today’s digitally transforming economy. Educate 360’s leading, reputable and specialized brands ensure students receive the best possible training in management and leadership, data science and information technology (IT) skills.

EXITCERTIFIED | BOOTH 18

ExitCertified, a Shyft Global Services company, is a leading provider of vendor technology training for information technology (IT) professionals, enterprises and government agencies. Award-winning, highly skilled instructors deliver vendor-approved courses using engaging and interactive methods that ensure knowledge retention.

GENOS NORTH AMERICA | BOOTH 35

We are a global team of change makers using emotional intelligence (EI) to enhance how we connect, communicate and collaborate at work. EI is fundamental to success and relationships both inside and outside of the workplace. Train-the-trainer course enables professionals to implement Genos EI assessments and EI training programs.

GP STRATEGIES | BOOTH 30

GP Strategies Corporation is a leading talent transformation provider. By delivering award-winning learning and development solutions, we help organizations achieve meaningful change through their people.

INFOPRO LEARNING | BOOTH 8

Infopro Learning is an award-winning workforce transformation organization that unlocks the potential of employees, clients and partners. We offer full-service solutions that support the entire learning lifecycle, including strategy, curriculum design, content development, training delivery and talent sourcing.

INGENUITI | BOOTH 26

Ingenuiti offers top-notch workforce solutions, supporting Fortune 1,000 companies with learning design, translation and staffing services. Our award-winning expertise guarantees your global audience access to policy and performance content in any language, while retaining its intended meaning and functionality.

INSPIRANT GROUP, A 10PEARLS COMPANY | BOOTH 10

Inspirant Group is the home of experienced Unconsultants who guide clients from inspiration to transformation. We offer custom and off-the-shelf learning solutions for onboarding, leadership development and user adoption training that keeps the learner experience at the forefront of our development approach and achieves business objectives.

INTERNATIONAL INSTITUTE FOR LEARNING (IIL) | BOOTH 15

International Institute for Learning (IIL) is a leader in the development and delivery of customized learning programs, online conferences, professional certification credit and preparation courses, organizational learning solutions and consulting.

KALTURA | BOOTH 14

Kaltura provides both live and on-demand video solutions that bring brands and people closer than ever. From virtual and hybrid events to webinars and online learning, Kaltura’s off-the-shelf products offer flexibility, modularity and ease of integration. Our products enable any size business to create engaging digital experiences and end-to-end video workflows that are enterprise-grade, hugely scalable and 100% on-brand.

LITMOS | BOOTH 24

Litmos develops eLearning solutions for top-performing companies. Litmos offers an easy-to-use learning management system (LMS) and content library that thousands of companies trust to create, curate and connect learning to employees, customers and partners.

ORASILABS | BOOTH 11

OrasiLabs is the train anyone, anywhere, anytime AWS cloud-native virtual eLearning platform that trains and collaborates with groups of any size, in any location, with minimal manual effort. It enables companies to deliver quality content without wasting time configuring complex training environments and empowers employees to achieve maximum knowledge retention and rapidly apply what they learn. OrasiLabs saves time, reduces overhead and automates processes to simplify the delivery of software application training.

PEOPLEFLUENT | BOOTH 13

Managing a skilled and motivated workforce is more complex than ever. And for complex challenges, you need flexible software. Create, host and track employee training, online programs or certifications with learning software that foster a culture of continuous learning. PeopleFluent Learning is the industry-leading learning suite that helps enterprise organizations deliver, track and analyze training and business impact.

PRYOR LEARNING | BOOTH 9

Do you want to save 30% or more to meet all your training needs and also receive fivestar support for no additional charge? Pryor Learning delivers 9,000+ training options — live and online — to satisfy learning anytime, anywhere, in any format. Access virtual live seminars and 5,000+ online courses within our mobile-friendly learning platform or purchase eLibrary content to import into your learning management system (LMS).

ROSETTA STONE FOR ENTERPRISE | BOOTH 3

For nearly 30 years, Rosetta Stone has been the trusted language training program for 12,000+ leading organizations. Rosetta Stone for Enterprise helps your teams work confidently across language barriers.

RWS | BOOTH 12

RWS is a world-leading provider of translation technology, as well as language and content services, working with 88 of the top 100 global brands. With our tech and localization expertise, we tailor the learning experience around different learners, wherever they are in the world, so everyone gets the same quality content every time.

SKILLCYCLE | BOOTH 21

The SkillCycle platform centers our certified coaching marketplace and personalized learning experiences to drive authentic engagement, improve performance and support retention at every step of the employee lifecycle. Customers need fewer software solutions, meet their people where they are and put more focus on strategic imperatives.

TILT 365 | BOOTH 2

Tilt 365 provides a suite of assessments based on a positive influence framework of 12 character strengths and culture agilities. The world’s biggest companies leverage Tilt 365 to build self-aware culture and leaders that result in engaged and productive employees, and high-performing teams.

86 Company Descriptions

TRAINING INDUSTRY COURSES | BOOTH 36

We understand the challenges that learning and development (L&D) professionals face in managing training programs that align with organizational goals and drive business impact. To help address those challenges, we created a comprehensive suite of courses for learning professionals that will meet your individual needs and teach you a common language with which you can communicate the value of L&D to stakeholders. We support learning leaders’ professional development through research-based courses and connections to ideas, resources and people.

TTA | BOOTH 32

TTA is the largest provider of contingent learning and development talent. We assist organizations of all sizes and industries by providing cost-effective, expert talent that aligns with their unique training needs and business objectives — regardless of the scale, approach or location. We are driven by our vision and promise to help people and organizations learn, grow and develop. This is shown through our long partnerships and exemplified in our 60-plus industry awards.

UNBOXED TRAINING & TECHNOLOGY | BOOTH 16

Unboxed Training & Technology develops award-winning learning experiences, training content and learning technology. We enable leaders and employees to shift their mindsets and embrace continuous learning. We partner with our clients to provide expertise and tools that cultivate Skill Agility®, the ability to rapidly develop skills to match the pace of business change.

WE AND ME, INC.

Creating real connection and communication is hard. We and Me, co-founded by Chad Littlefield, helps leaders, educators and events make it easy. Start creating conversations that matter with their Connection Toolkit™.

WELEARN | BOOTH 20

WeLearn creates beautiful and thoughtfully designed learning experiences that connect with people through facilitated, collaborative learning. WeLearn is focused on changing the way in which organizations use learning to achieve their best outcome.

WHATFIX | BOOTH 31

Whatfix is a digital adoption platform that disrupts application training, learning and support by providing contextual, interactive and real-time user guidance. Whatfix has a proven record of increasing employee productivity by 35% and reducing training time and costs by 60%. Whatfix is based in San Jose, San Francisco, Bangalore, London and Melbourne.

XYLEME, INC. | BOOTH 34

Xyleme powers the digital transformation of complex content authoring, management and syndication, enabling the delivery of personalized digital experiences to stakeholders around the world with previously impossible speed and scalability.

ZENARATE | BOOTH 29

Zenarate AI Coach is a SaaS-based simulation training software platform, designed to simulate important customer and prospect interactions and provide automated coaching where new hires and low-performing employees can practice with their personal unbiased AI Coach from home or office.

SEPTEMBER 27-28, 2023 | ONLINE EVERYWHERE Register now for just $99 at TICE2023.com . BUILDING A LEARNING STRATEGY

SAVE THE DATE

Spin the wheel at the venue for your chance to win big prizes! Transform business. Infopro Learning doesn’t just help you achieve training goals..we deliver measurable learning outcomes. www.infoprolearning.com | info@infoprolearning.com Our Areas of Expertise: Managed Learning Services Custom Content Development Training Delivery Leadership Development Sales Training Staff Augmentation Studio on Demand Employee Success Platform See our unique approach to making your L&D initiatives successful. Meet us in Booth #8!