TICE 2023 Yearbook

THANK YOU FOR ATTENDING!

Thank you for attending the 2023 Training Industry Conference & Expo (TICE)!

With over 600 learning and development professionals in attendance, this was our biggest TICE conference to date! It was an honor to witness this community come together and learn from one another.

One of the things that makes TICE so special are the connections you make and the conversations you engage in to gain new perspectives to apply in your context of work. From exploring artificial intelligence in learning to creating career pathways and from learner engagement

Sincerely,

to proving the impact of learning through data literacy, we hope you walked away with valuable insights.

The opportunity to connect with likeminded professionals, engage in meaningful conversations and explore innovative solutions is one that holds immense value. I am grateful to have been a part of this remarkable community, and I look forward to witnessing the impact that TICE will have on your professional journeys.

Once again, thank you for being a part of our learning community. We look forward to continuing learning alongside you!

Ken Taylor CEO of Training Industry, Inc.

STAFF

A special thanks to the following Training Industry team members for contributing to the success of TICE 2023.

CEO

Ken Taylor

Creative Director & MC

Amanda

Longo

Director of Professional

Development & MC

Marisa Shapiro

Director of Marketing

Elizabeth Parker

Event Coordinator

Avery Vogt

Marketing Specialist

Sarah Barnes

Marketing Specialist

Emma Hamil

Graphic Designer & Videography

Kellie Blackburn

Graphic Designer & Videography

Sha’Meire Jackson

Associate Editor

Danielle Murdaugh

BREAKOUT SESSIONS

The size of this conference makes it special. You don’t get lost in a sea of attendees and building relationships is easy. This is very well organized and executed.

Tom Decker Director of Learning

Great job! Always invigorating and refreshing and exhausting. Best professional development conference I’ve ever been a part of.

Kim Davis, CPTM | Sr. Manager, Comprehensive & Innovative Faculty Development Programs

TICE is one of my favorite conferences . I think of it my professional development home and my professional community. It would be easy to lose that feeling as the event grows, but the team at Training Industry has focused on building a sense of community, and it is as strong as ever.

Sean Stowers, CPTM | CEO

NETWORKING

NETWORKING

The TICE conference is the place to build a great network. People are kind, inviting and have a willingness to connect.

Brandy Ford | AVP, Manager Learning Experience Facilitation

The networking was the best part. I had some of the realest and genuine connections I’ve ever made at a conference.

Nancy Rivera | Manager, Diversity, Culture and Talent Development

Keri Haertel Associate Director of Training

This is truly one of the best conferences I’ve been to. It’s not only informative, it’s a network/community of people who have the same challenges. It’s a great platform to collaborate and innovate.

SPONSORS

I’m leaving TICE 2023 with more energy and passion for training but also rich with knowledge and new friendships.

Drew Tattam | L&D Media Production & Training Manager

PHOTOBOOTH

PHOTOBOOTH

COMPETITION WINNERS

COMPETITION

TICE BY THE NUMBERS

SPONSORS REPRESENTED:

TITLES REPRESENTED:

603 36 72 REGISTRANTS SPONSORS SPEAKERS

500

343,050

MOST POINTS ON THE MOBILE APP GAME

43

PRE-CONFERENCE ATTENDEES

SESSIONS 48

3,426 MEALS EATEN

GIVEAWAYS 70

CPTM ALUMNI

EDITORIAL AWARD WINNERS

EDITORS’ AWARD WINNERS

The Science of Building a More Creative and Innovative Workplace

Britt Andreatta, Ph.D. Author and Thought Leader

Designing Learning With Purpose in Mind

Elizabeth Greene

Senior Director of Global Learning and Organizational Development Lam Research

Rocking Your First 90 Days as a Training Manager

Laura Smith Dunaief, CPTM Instructor Training Industry Courses

READERSHIP AWARD WINNERS

The 2023 Training Industry Editors’ Award recognizes editorial excellence for three outstanding articles. The 2023 Training Industry Readership Award recognizes the 17 most-read articles published on TrainingIndustry.com and in Training Industry Magazine

5 Do’s and Don’ts of Communication Andres Lares Managing Partner

5 Ways to Create a Culture of Belonging Across Your Organization

Anne Chow

Chief Executive Officer

AT&T Business

Learning in the Blended Workplace: Design Ideas for a Distributed Workforce

Daila Boufford

Training Manager for Client Success

eMoney

5 Ways to Become an Effective Hybrid Workplace Leader

Danielle Wallace

Chief Learning Strategist

Beyond the Sky

Women May Make Better Leaders Than Men, Science Shows: Feminine Leadership Qualities That Drive Success

Elena Agaragimova

Talent Development Specialist and Co-Founder Bessern

Embed DEI Into Onboarding for Inclusion That Lasts

Elizabeth Bille

Senior Vice President of Workplace Culture

EVERFI

The Power of Personal Presence

Elsa Powel Strong

Vice President of Solution Strategy

Ariel Group

How to Build Confidence in the Workplace: A 10-step Guide

Federico Omarini Business Manager and Senior Consultant

Cegos Italia

How to Have Impactful, Authentic DEI Conversations: A 3-step Process

Heather Burright

Chief Executive Officer and Senior Consultant

Skill Masters Market

Beyond the Smile Sheet: Measuring Level 1 to Improve Learning Design

John Cleave and Danielle Hart

SweetRush

From Change Management to Resiliency

Kathleen Federici, M.Ed.

Director of Professional Development

International Parking & Mobility Institute

Culture’s Influence on Global and Remote Learning

Neha Trivedi, CPTM

Leads Enterprise Learning Strategy and Colleague Development

Alight Solutions

The Training Was Fun! But Did It Impact the Business?

Dr. Paul Leone Instructor

Training Industry Courses

Designing Training Programs for Behavior Change

Paul Matthews

Author, Speaker, Consultant

Effective Communication Skills Start With Emotional Intelligence

Prit Doshi

Marketing Executive Rapidops Inc.

Why Most Reward Systems Fail and What to Do About It

Ralph Kilmann, Ph.D.

Chief Executive Officer and Senior Consultant Kilmann Diagnostics

Winning the War for Talent With Agile Learning

Sonia Malik

Global Program Lead IBM Education and Workforce Development

SUPERLATIVES

We asked our speakers “If your team gave you a superlative for your time in the L&D industry, what would you be “most likely to”... Here were their responses:

Change Happens! Leadership Agility Is a Critical Capability

Learning Strategist

Most likely to successfully channel the energy of strong personalities towards a collective purpose

Designing With Care: Self-led Learning Solutions

Learning Designer

Most likely to be Disney’s next princess singing melodies of self-led learning

VILT to On-demand Conversion: Changing Development Frameworks and ROI

Senior Manager, Training Operations

Most likely to bring training collaborations to successful completion

Show Me the Numbers: Illustrating Data Analysis Through Storytelling and Visualization

Learning and Development Manager

Most likely to get really excited about data and statistics

Tianna Tye

Kristy Walter

Lauren LePage

Christopher Massaro, CPTM

The

Secret Sauce for Successful Learning Outcomes Every Time

HR Director, Enterprise Learning and Development

Most likely to obsess over learning design

Learning Outcomes Every Time

Sr. HR Manager, Talent Development

Most likely to perform voiceover work

Unleashing Your Full Potential: Career Planning for L&D Professionals

Director of Training and Development

Most likely to be the most interested in L&D careers

Making Leadership Development Matter

HR Business Partner, Learning & Development

Most likely to send a meme as an email reply

L&D Leader’s

The L&D Leader’s Secret Sauce for Successful

Neha Trivedi, CPTM

Amy DuVernet, Ph.D., CPTM

Ted Schmitz

Alena Bloom

From L&D Leader to Consultant: How to Navigate Stakeholder Conversations and Get Buy-in

Sr. Manager Learning, Development and Performance

Most likely to ask if that objective is measurable

Brain Friendly Learning: How To Use Neuroscience To Improve Training

Sr. Global L&D Trainer

Most likely to take a risk

Designing Cultural Competency Training To Improve Employee Performance Director, Corporate Compliance

Most likely to involve learners most energetically and fabulously in training sessions

Hey Training, Fix This! — Delivering an Impactful Training Initiative From the Ground Up Training Manager

Most likely to answer your question with another question

Loren Sanders, CPTM

Greg Rider

Jackie Corbett, CPTM

Thomas Fenstermacher, CPTM

KEYNOTES

KEYNOTES

CHAD LITTLEFIELD, M.ED.

CO-FOUNDER & CHIEF EXPERIENCE OFFICER

WE AND ME

There are several great training industry conferences that I have been involved with over the years.

TICE is one of the best! The quality of individuals that TICE attracts is its greatest strength. This year’s conference was impacting. I have to mention the keynote by Chad Littlefield which would be life changing for anyone paying attention. Lots of great new connections as well. Great conference.

Arnold Murray | Lead Coach

Q&A WITH CHAD LITTLEFIELD, M.ED.

Q:

A:

What is the biggest thing you want people to take away from your presentation?

You can edit your future simply by editing your questions.

Q:

What is a piece of advice you would give to a learning professional?

A: Design content for contribution—not just consumption. Much less competition there.

Q:

How do you stay informed about what’s happening in L&D? A:

I pick single questions to take on a “quest” by asking over and over again to gather multiple perspectives. My current quest: “What are the most interesting realworld use cases you’ve seen involving AI?” And I’ve accumulated some mind-blowingly fun answers.

Q:

Do you have any hidden talents?

Indeed! I play the Native American Flute quite well and also grew up SCUBA diving for lobster in Massachusetts. Good music to pair with good food.

A:

...it’s not just about the single questions, it’s about building a culture of curiosity where everybody throughout the organization is asking questions on repeat. It allows you to adapt to a really difficult changing environment.

Chad Littlefield, M.Ed.

KEYNOTE PANEL

DR. KRISTAL WALKER, CPTM VP OF EMPLOYEE WELLBEING

AMY DUVERNET, PH.D., CPTM DIRECTOR OF TRAINING AND DEVELOPMENT

ERIN ELIZABETH GOLDMAN, CPTM MANAGER, PEOPLE DEVELOPMENT

ADRI MAISONET MORALES VP OF ENTERPRISE LEARNING AND DEVELOPMENT

CHRIS CASSELL, CPTM DIRECTOR, SALES DEVELOPMENT OPERATIONAL EXCELLENCE

This was the most diverse panel I have ever experienced while also being the most informative!

Brandy Ford Manager Learning Experience Facilitation

Q&A WITH THE PANELISTS

Amy DuVernet

Q:What is the biggest thing you want people to take away from your presentation?

A:While the skills of the modern learning leader will continue to evolve, L&D professionals can stay ahead of the curve by seeking out continuous learning opportunities throughout their careers. An easy way to stay on top of your professional development is through Training Industry Courses, which consistently delivers new and continually updated courses that will help you stay ahead of L&D trends.

modern learning leader. My advice would be to set aside time to set your professional goals and make them a continuous focus area. Do this by first, researching trends, developments and forming a network within the L&D community, and second pursue learning opportunities that align with your discoveries, career goals and interests so you never stop learning. Q: How do you stay informed about what’s happening in L&D?

Q:

L&D is continuously evolving, and evolving quickly, as are the skills required of the

What is a piece of advice you would give to a learning professional? A:

A:I’m obviously a little biased, but Training Industry has a one-stop shop for all things L&D, in which you can interact with information in your preferred format whether that’s attending events, taking courses, reading articles, listening to podcasts or diving into research. I also stay informed through

my network – our CPTM alumni roundtables and discussion group are a great source of information about what’s happening in L&D, including new technologies, strategies and things to consider.

Q:Do you have any hidden talents?

A:

I’m not sure if I would call it a hidden talent, but I’ve been playing the oboe since I was young. Music is such an important part of life experiences and its nice to be able to focus on a skill that’s very different from my day job.

Erin Elizabeth Goldman

Q:

What is the biggest thing you want people to take away from your presentation?

A: Lean into emerging technologies with curiosity to learn about them, an innovative mindset to test them out, and adaptability to integrate what works into your current process and programs.

Q:

What is a piece of advice you would give to a learning professional?

A: Practice what you preach! Invest time in learning and developing yourself to better serve your customers, the business, and your future.

Q:

How do you stay informed about what’s happening in L&D?

L&D should not be siloed from the rest of the People Team, so I try to stay up to date on larger human capital trends through

A:

resources like Deloitte, McKinsey, and Gallup. With those broader insights in mind, it helps me align L&D efforts to the future of the business. I also love a good Training Industry CPTM roundtable!

Do you have any hidden talents?

Do you have any hidden talents? A:

I am a member of the Karate black belt club.

A:

I love to paint! Not sure that I’m talented and it’s definitely not hidden if you come to my home, but I do enjoy it.

Adri Masonet Morales

Q:

What is the biggest thing you want people to take away from your presentation?

The modern learning leaders must be clear about the ubiquity of learning and the need differentiate with innovative, people-centered solutions that are measurable, impactful, and relatable.

A:

Dr. Kristal Walker

Q:

What is a piece of advice you would give to a learning professional? A:

In order to be an effective learning professional, it is necessary for you to remain a curious learner yourself.

Q:What is the biggest thing you want people to take away from your presentation? A:

The biggest take away from my session is to remain innovative. The greatest tool we have as learning professionals is to reinvent how we use traditional tools. Optimizing how employees engage is a great way to not only support learning and development outcomes, but also increase relationship currency.

Q:

How do you stay informed about what’s happening in L&D? A: Building cross-sector relationships, strategic partnerships, contributing to the field, deep research and engaging with the business.

Q: What is a piece of advice you would give to a learning professional? A: Training has become a much-needed element of business operations. There are so many directions we can go in the world of

L&D and it’s easy to try to take it all on. I would encourage learning professionals to find a niche and stick to it. So many successful thought leaders use this simple formula, and it has granted them the grace to remain top of mind to those searching for what they have to offer for decades. They focus on their niche and find new innovative ways to deliver it to an ever-growing audience.

Q:How do you stay informed about what’s happening in L&D?

A:I try to walk lock and step with Training Industry, Inc., ATD, other organizational giants in the training industry, and most importantly with my colleagues. Simple conversations with colleagues who represent all walks of life, have literally changed my life. I welcome their perspective to my thought leadership, and they welcome mine. Sure, there are many new tools available, but even best practices for maximizing those tools begin with a simple conversation.

Q:Who is your role model?

A:That’s sooooo not a fair question because I have several. At the risk of not missing anyone who I consider to be my role model, I won’t mention names. I will say that each of these individuals (those who share major platforms and those without a title, but who specialize in being present in the moment) have supported my journey by challenging me to not be average because I realized a long time ago that I’m not. They gave (and continue to give) me the grace and space to be great however I choose to define greatness. I respect them for their integrity and I’m honored to be connected to these amazing individuals.

SANDY OGG

FOUNDER CEO.WORKS

I came home and listened to him over and over again on Youtube ... he was absolutely compelling to me.

Kathy Bell | Owner, Instructor

Q&A

Q:

WITH SANDY OGG

What is the biggest thing you want people to take away from your presentation?

A: Find a way to connect the training you develop and deliver directly to business value.

Q:

What is a piece of advice you would give to a learning professional?

A: Understand how your company makes money/creates value and ensure you are working on stuff that matters to the business and the people.

Q:

How do you stay informed about what’s happening in L&D?

A: Attending one of these conferences each year and working closely with the Center for Leadership Studies.

Q: A:

Who is your role model?

My Dad and my children (all 5 of them).

The cool thing about being in Training and Development industry is when change hits, our job begins . We are in the business of enabling human capital to be redeployed.

Sandy Ogg

PRECONFERENCE

The Leading Leadership Development Program was full of helpful information and inspiration. Lisa not only filled us with great information but also skillfully facilitated group learning as we put the information into practice. She also made room for great connections and learning from each other.

Linda Bohn, CPTM | AVP Training and Development Specialist Leading Leadership Development Attendee

A huge thank you to the following Training Industry Courses’ instructors for facilitating our pre-conference sessions.

Laura Smith Dunaief, CPTM Leading Leadership Development Instructor

Lisa Hutcherson, CPTM Leading Leadership Development Instructor

Dan Menden, CPTM Strategic Planning Workshop Instructor

PRE-CONFERENCE SESSIONS BY THE NUMBERS

My favorite part of the [Strategic Planning Workshop] pre-conference experience [was] the ability to connect with the people. There’s been a lot of individuals that we’ve been able to have real conversations about [our] pain points . One, it tells you you’re not alone in the challenges that you’re experiencing. Two, you know if you’re not alone in those challenges, you know there are solutions for them.

Jenessa Jacobs | Director of Learning and Development Strategic Planning Workshop Attendee

COURSES MADE TO EMPOWER LEARNING LEADERS LIKE YOU

Our team is dedicated to empowering learning professionals like you with cutting-edge resources and insights. As the landscape of learning evolves, so do your needs – that’s why we offer a suite of courses tailored to elevate your career as a dynamic learning leader. Our programs are designed to equip you with the essential competencies to not only thrive in the realm of training but to also shape its future.

CPTM ALUMNI

[The CPTM certification] gives you a chance to understand not just the mechanics of the job but also: What’s the thought leadership in the job? What’s the thought leadership in our field ? What are the greatest new ideas that are really driving training, learning and development forward?

Byron Stewart, CPTM Senior Manger, Commercial Training

CERTIFICATION GIVEAWAY WINNER

Amy Ryan VP Learning and Professional Development CenterWell Home Health

Amy won a free registration and is on her way to becoming a Certified Professional in Training Management!

ALUMNI BY THE NUMBERS

1400+ 150+ 15+ GRADUATES ATTENDED TICE SPEAKERS

90 % 90 %

90% of CPTMs say earning their certification has increased their confidence at work.

90% CPTMs were able to apply the concepts at work within their first six months of certifying.

1 in 4 CPTMs received a salary increase or promotion within a year of earning their credential.

I think [CPTM is] for anybody that’s interested in working within the L&D environment, even if you’re not going to be the one leading or running it, because it just gives you a much better idea of how it all works together.

Chris Field, CPTM | Product Enablement Manager

WHO ARE CPTM ALUMNI?

TOP INDUSTRIES REPRESENTED

[CPTM is] not about prescribing how to run a training organization. It’s not about prescribing what the right solution for any individual issue might be. It is up to you as an aspiring training manager or a current training manager to understand where does this apply in my world and how does it? How do I bring it to life?

Laura Smith Dunaief, CPTM | Chief Learning Officer

Certified Professionals in Training Management alumni represent a group of highly qualified professionals from over 40 countries worldwide, working in diverse roles and industries. Alumni are employed by large Fortune 1,000 companies as well as small to mid-sized organizations, serving generalized training needs as well as specific functions. They combine their passion for L&D with their business expertise to lead their organization’s training and development initiatives.

LEARN HOW TO BECOME A CPTM

THOUGHTS

FROM ATTENDEES

Kirthi Chintalapuri

Attending the training industry conference (TICE) Training Industry, Inc. was an enriching experience filled with valuable insights and knowledge sharing with L&D folks around the World. #tice2023

Meagan Pass Senior Sales Trainer - LMS Administrator at

Commerce | CPTM

What a great week spent at #tice2023! It was so fun to learn about L&D trends and network with others in the industry!

I attended with my wonderful colleagues Maria Larson, Cassie Kobilka, and Lauren Bahneman and we all learned a ton.

The cherry on top was getting to meet my CPTM cohort mates in-person after completing the program remotely. So fun to see you Mike Melancon, CPTM, Thomas Stachowicz, CPTM, RRC®, and Andrew Wilson, CPTM!

Founder at Thinkwright | Women Empowernment Council Member FICCI FLO| Council Member Weconnect International

SPS

Ajay M. Pangarkar, CTDP, FCPA, FCMA Award Winning Performance Strategist Focused on Workforce Development | Award Winning Author | Media Contributor & Commentator | Fellow CPA | Leading LinkedIn Learning Instructor | Keynote Speaker

A huge thank you to Training Industry, Inc. and all of the team for putting on (once again) a most excellent #tice2023 - I couldn't imagine having a standing room only session with so much positive feedback from those who attended. It was truly lightening in a bottle. #Chemistry I will soon not forget! Thanks to Ken Taylor, CPTM and Avery along with all TI staff. #training

As I sit and reflect on my own personal and professional evolution, I’m learning how to take in the #moment. How often do we miss the opportunity to connect with such amazing people because we aren’t present in a face-to-face conversation?

Last week at #TICE2023, my new friend Chad Littlefield taught a room of 700+ learning leaders how to take in the moment through the art of asking intentional questions. We were challenged to shift the conversation from #me to #we and it sure was a challenge. All week long, my colleagues and I were apologizing to each other for potentially hijacking conversations and making it about us. What a teachable moment?!

I’ve been taking note of how I’m handled and how I handle others. I’m committed to really #seeing those who I have the pleasure of connecting with either personally or professionally. I’m grateful for friends like Sarah Gallo, CPTM and Jenny Ayers among so many others who also took the time to see me last week. It’s moments like these that matter the most. I believe that’s the real key to creating #organicinclusion.

Litmos had a blast at TICE! We had an incredible time connecting with the amazing attendees and showcasing our platform. The future of learning is bright and we're thrilled to be at the forefront!

Dr. Kristal Walker, CPTM, SHRM-CP Senior Vice President • Human Resources • Thought Leader • Learning & Development Expert • Champion of Cultural Intelligence • Wellbeing Advocate

Litmos E-Learning Providers Learning Management Systems (LMS)

BRIGHT IDEA

That’s a wrap! #tice2023 was absolutely incredible- from the very first keynote to the very last session and bright ideas exchange closing lunch…I filled a notebook with tips, takeaways, and ideas, and met so many amazing people.

Jamie Baer | Learning and Development Manager

IDEA EXCHANGE

SIGNATURES

FOR FALL