Bulletin # 126: 13 Nov - 19 Nov 2017
SRF Feedback Top Improvements: •
Vessel Ratchet Straps Leave no doubt and replace if you feel they are damaged. New straps are available from the store.
•
Vessel Stoves A faulty isolation switch was reported so a corrective action to check all isolation switches has been raised
Rust, Frayed and Damaged Hooks
LTI Free Days 700 572
600 500 400 300
Balmain Shipyard, 128
200
Operations, 170
100
88
88
Operations
HCF Overall
0 Balmain Shipyard Current
Previous Best
HCF Overall LTI free days 88 Safety Performance
This Week This Month 2017
SHEQD10.2.3 Issue #: 02
Property / Equipment Damage
Close Quarters Incidents
Vessel Incidents
SRF Received
LTI
Employees Injured
0 0 7
3 5 89
0 0 1
1 1 6
2 2 11
10 25 512
26 November, The Timetables Change. (Click on the picture to watch the TfNSW video)
Changes may cause confusion/aggression in our customers. Tips to avoid potential conflict is to: • Smile a lot. Nothing beats a warm smile • Be enthusiastic without going overboard • Ask questions and show genuine interest in the response • Take the initiative, be proactive. Don’t wait to be asked • Try to exceed a customer’s expectations
Health and Wellbeing We want to help you get amazing gym membership benefits! Click here to complete your Online - Survey or type this address into your browser: https://www.surveymonkey.com/r/hcf-nsw Don’t delay do it today!
We will keep you posted in 2018 regarding more health and wellbeing initiatives available to staff.
SHEQD10.2.3 Issue #: 02