WARRANTY AGAINST MANUFACTURING DEFECTS FOR WARRANTY PERIODS ON EACH PRODUCT/LINE AND CONTACT INFORMATION, REFER TO OTHER SIDE.
TERMS & CONDITIONS TO BE ENTITLED TO CLAIM: - Do not misuse the product; - Do not provide fake information; - Present a dated proof of purchase; - Product must be compliant to its warranty period; HOW TO CLAIM: Contact Tras Marketing & Sales Pty Ltd, provide information of what happened to the product and a proof of purchase. Tramontina`s Customer service may ask you to return the good to the warehouse in Seven Hills NSW and, if so, give you a Return Authority Number (RA). Please insert this RA number onto the package or attach it to a note when you are returning the goods. The costs involved in returning the product to our warehouse or office is paid by the customer and will not be refunded or rebated afterwards. You can also bring the goods to our address in person. After placing the claim, Customer service will get back to you within 15 days. THERE IS A MANUFACTURING DEFECT Tramontina will replace, repair or offer another product of equal value as a replacement. In case there is no stock left for a replacement or repair, a full refund of the amount written on the proof of purchase for the item will be given. For refunds, please return the goods to the store you originally purchased the item from. The Freight back to the customer will be paid by Tramontina. THERE IS NOT A MANUFACTURING DEFECT Tramontina will contact the customer advising the costs involved in repairing (spare parts when available) or replacing the goods, and if the customer accepts the terms and pay the costs involved in repairing and/or delivering prior dispatching the goods, Tramontina will send the product back to the customer. If the product is no longer in production line and there is no stock, Tramontina reserves its right to not supply repair and/or replacement. If product was misused and is no longer covered by the warranty, customer must pay costs involved in handling and posting the goods back.
GENERAL WARRANTY COVERS KNIVES, STEAK KNIVES & OTHER CUTTING GOODS Blades and handles are covered for manufacturing problems such as bumps, cracks and rusting when used under normal conditions. Plastic handles are not covered against burning or melting. STAINLESS STELL COOKWARE For Pots, Pressure Cookers and other cookware products, this warranty covers only its stainless steel body. Plastic, silicone or other parts such as handles and knobs are not covered by the manufacturer and they are subject to stock availability for replacements. STARFLON NON-STICK PRODUCTS Warranty against peeling of non-stick surface for 5 years. Nylon, Polypropylene and Silicone utensils are recommended when using Starflon non-stick coating in order not to damage the surface. Do not use metal utensils whilst cooking or using Non-Stick coated products. Scratches on the nonstick surface is not covered by the warranty. PARTS SUBJECT TO BREAK, MELT OR WEAR Glass, Silcione, Plastic and other materials subject to break, mealt or wear are not covered by this manufacturing defect warranty. Spare, replacement parts may be available. Concact Customer Service for more information. WOODEN PRODUCTS Do not subject wooden products to heat variation & high temperatures. Wooden products are not dishwasher safe. IN CASE OF MAJOR DAMAGE RELATED TO THE PRODUCT Products will be sent to Tramontina`s laboratory to be analysed and after a technical report has been issued, Tramontina will either contact the Store where the claim was placed or the customer directly. In case a manufacturing defect has been found, Tramontina will cover reasonable foreseeable expenses related to the product.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
CONTACT INFORMATION BRAND NAME: TRAMONTINA BUSINESS NAME: Tras Marketing And Sales Pty Ltd ABN: 82 107 466 937 BUSINESS ADDRESS: Unit 7, 167 Prospect Hwy Seven Hills NSW 2147 TELEPHONE NUMBER: +61 (02) 96741799 or 1800 110 885 within Australia. EMAIL ADDRESS: Info@tramontina.com.au WEBSITE: www.tramontina.com.au
PLEASE REFER TO THE OTHER SIDE FOR FULL TERMS & CONDITIONS ON HOW TO CLAIM OR RETURN YOUR PRODUCT
PRODUCTS WARRANTY PERIOD* PRODUCT NAME
WARRANTY*
STEAK KNIVES & CUTLERY
PRODUCT NAME
WARRANTY*
COOKWARE
TRADITIONAL LINE
1 YEAR
PROFESSIONAL LINE
25 YEARS
POLYWOOD LINE
5 YEARS
VIVACOR FRYPANS
1 YEAR
POLYPROPYLENE HANDLES
1 YEAR
STARFLON & STARFLON PLUS NON-STICK
5 YEAR
POLARIS & CRONOS LINE
5 YEARS
PRESSURE COOKERS
5 YEARS
FINE CUTLERY (MORGAN, CRYSTAL, SIMPLICITY)
10 YEARS
FAST COOKER
5 YEARS
KNIVES, KNIFE BLOCKS & MAGNETIC RACKS PROFESSIONAL CENTURY LINE
LIFETIME
BRASILIA LINE
LIFETIME
POLARIS & CRONOS LINE
5 YEARS
POLYWOOD LINE
5 YEARS
ATHUS LINE
1 YEAR
UNIVERSAL & CARBON LINE
1 YEAR
MAGNETIC RACK - 25980 SERIES
5 YEARS
MAGNETIC RACK OTHERS
1 YEAR
KITCHEN SHEARS
1 YEAR
OTHER POLYPROPYLENE HANDLE KNIVES
1 YEAR
KIDS CUTLERY STAINLESS STEEL KIDS CUTLERY
5 YEARS
POLYPROPYLENE HANDLE
1 YEAR
SERVING & BAR
STAINLESS STEEL SERVING
10 YEARS
WOODEN BOARDS
1 YEAR
MACHETES MACHETES WITH ABS HANDLE
1 YEAR
MACHETES WITH WOODEN HANDLE
1 YEAR
UNLISTED PRODUCTS COFFEE AND TEA ALL COFFEE & TEA PRODUCTS**
1 YEAR
DOUBLE WALL GLASS & SINGLE GLASS
N/A
FOR PRODUCTS NOT LISTED IN THIS LEAFLET, A ONE YEAR WARRANTY APPLIES UNLESS OTHERWISE MENTIONED ON THE PRODUCT’S BOX.
1 YEAR
* The warranty periods are applicable against manufacturing defects when used under normal conditions. ** Glass parts as well as other parts subject to breaking and wearing off are not covered by this warranty. For further information on Tramontina Products and Warranty, please contact our Customer Service via phone or email.