The WorldHost world-class customer service training programme from TM
Stand out and be recognised for world-class customer service
H E L P I N G P E O P L E S U C C E E D
Looking for world-class customer service training? WorldHost™ customer service training has been used to train over 200,000 people in the UK, including tens of thousands of volunteers and staff at major events such as the London 2012 Olympic Games and Paralympics. The WorldHost™ programmes provide a gold standard in training for any business that relies on day-to-day interaction with customers for success. WorldHost™ licenced trainers are quality assured and are regularly tested to ensure they continue to deliver world-class customer service training to help your business stand out.
Triage’s Principles of Customer Service course shows your staff how to deliver world-class customer care that will give you the edge over your competitors.
“WorldHost not only helps us deliver superior levels of customer service externally, it’s broken down barriers and improved our internal communication too.” Dean Giles, Monarch Group
Why WorldHost, why Triage?
TM
Triage’s Principles of Customer Service Programme will give your staff the skills and knowledge necessary to deliver excellent customer service, as well as assisting staff in realising the financial aspect of their role and the customer,’s role in giving your business the reputation for excellence it deserves. Our programme teaches your staff critical customer service skills that can lead too: • Increased revenue - repeat businesses, average spends and net spends. • Better Communication – between staff and customers • Improved Internal Communication • Increased Staff Motivation – therefore reduced staff turnover • Higher Quality Assurance – better reviews and scores on websites and social media.
“I knew straight away that this could help us become the gold standard… I wouldn’t hesitate to recommend WorldHost for an instant.” Paul Richens, Dorothy Perkins
“The best customer service training programme I have attended. Every single member of the team has increased their understanding and knowledge of customer service and their overall skills” Robert Nobbs, Best Western Heath Court Hotel
Become a WorldHost recognised business
TM
Businesses committed to delivering superior customer service can now qualify to become a WorldHost™ Recognised Business for customer service excellence. Businesses that train 50% of their front line staff using the WorldHost™ programme delivered by Triage can apply to become a WorldHost™ Recognised Business – a nationally and internationally recognised badge of excellence that allows you to display the WorldHost™ logo on your website and marketing materials. You’ll also receive a plaque to display in your premises to show customers that you are committed to highest levels of customer service.
Companies already using W
“We’re seeing fantastic results from feedback from our visitors with an extremely positive TripAdvisor rating as well as from internal feedback forms. I’m extremely happy with how the WorldHost training has been received.” Gemma Rowden, The View from The Shard
WorldHost training TM
Want to know more? Join some of the UK’s leading brands and upskill your staff to ensure the delivery of customer service to an internationally recognised standard of excellence. For more information or to book an appointment to discuss what WorldHost™ training from Triage can do for your business, please contact: Lewis Graydon WorldHost Trainer T:01642 917015 M:07568142321 E: lewisg@triagecentral.co.uk
Henk Berits Business Development Director T: 01786 431544 M: 07703010750 E: henkb@triagecentral.co.uk
Our place or yours? Training at your own premises or at any of our nationwide locations.