INDIANA STATE REPORT 2015
INSIDE Indiana Blight Registry................... 3 360-Degree Videos......................... 4 IN.gov Awards................................. 6
INHistory
Payment Processing
A
2015, the design team with Indiana Inter-
T
active has created a library of fun fact
and enables many customers to experience the benefits of getting access to data
videos depicting moments of rich Indiana
when they need it most.
Animation for Government nimation is quickly becoming a popular staple of the IN.gov
website. Debuting its first release in May
history in the month each event occurred. Visitors to the site can enjoy animated
More Than $1 Billion Processed he portal provides secure payment processing and subscription-based services to almost 25 state agencies. Throughout the course of a year, these services process over 4 million payments for the state’s constitu-
ency. This provides a tremendous reduction of paper processing by each agency
In addition to traditional payment processing of credit card or eCheck (ACH) transactions, the portal is also home to over 10,000 monthly subscribers. This
videos with topics ranging from the
platform enables agencies to specify access roles and rules while providing the
story of Ray Harroun, famous Indy
customer base the ability to get to the data they are permitted to receive. As an
car driver, to the first recorded U.S. Air
added benefit, the system tracks all purchases and then invoices the customer’s
Mail flight. Each of these animations
account on a monthly basis.
is hand-drawn and digitized to create
Outside of the internet-facing world, the portal provides an extensive over-the-
the rich experience that is made avail-
counter payment processing service. This service allows for an agency to process
able to viewers through the state’s
customer-facing transactions in an encrypted scenario. These transactions require
YouTube channel.
the use of a swipe device that is uniquely keyed directly to the payment processing
In addition to monthly videos, INHis-
engine as part of our commitment to the security of your customers’ card data.
tory also features hand-selected historic
Providing a payment system and accepting payments is serious business
photos of Indiana. Join us this month and
that requires a high commitment to information security. The portal follows
every month at www.in.gov/core/gallery.
strict adherence to the guidelines provided by the Payment Card Industry Data
html for another INHistory. n
| continued on page 2 |
Single-Page Applications things have changed M any in web application
Lobbyist Registration E-Filing Solution
E
lectronic filing of registrations
ilrc/lobbyist/, is the backbone of the ILRC
and activity reports has been a
operations. Lobbyists, or those working
benefit for lobbyists in Indiana for
on their behalf, register with the ILRC
more than 10 years. In 2015, the Indiana
through the system on an annual basis.
development throughout our
Lobby Registration Commission (ILRC)
Once registered, lobbyists are able to
20-plus-year history with the
and Indiana Interactive (II) deployed the
submit gift reports, purchase reports,
state. With the ability to develop
new electronic filing system to modernize
and their semiannual activity reports.
“native” applications for smart-
and streamline the online filings. The new
In the event the report is prepared on
phones has come the push for
system was provided to ILRC at no charge
behalf of the lobbyist, it is then submitted
better user experiences on the
through II’s unique self-funded model,
through a workflow that leverages the
web. Gone are the days where it is
which has funded the ILRC electronic filing
roles of preparer and lobbyist. The lobbyist
acceptable for web applications
system since its inception.
reviews all data submitted and has the
to be bulky, slow, and not mobilefriendly, and simply appear to
The electronic search and filing system,
ability to deny or approve the report.
found here https://secure.in.gov/apps/
| continued on page 8 |
provide the user with a basic and featureless place to digitally capture information that was
Payment Processing
previously on a paper form.
| continued from page 1 |
“ ... it feels more like a desktop software than a web app.” To provide a better user experience, the team has adopted AngularJS. This is allowing the
Security Standards (PCI DSS). These guidelines are not only followed, but also validated and reported in accordance with industry requirements. PCI DSS is just one standard among many, so the portal uses this as a minimum baseline and then goes far beyond with our security management program. Additional parts of the program include validation of specific focus areas, penetration testing from certified testers, ongoing annual certifications, hardware/software infrastructure implementations, physical security investments, and ongoing training. Mirroring on the importance of state payments, the portal worked with the Office
team to create “single-page
of Technology and a third party to review and validate the flow of funds and agency
applications,” also known as
reconciliation. This review was a deep dive that covered instant payments with both
SPAs. The technology opens the
credit cards and eChecks, as well as subscriber services that are invoiced on a monthly
door for deeper browser inte-
basis. The results of this review were positive and gave state agencies the opportunity
gration and efficiency. Actions
to learn about various reporting that can be used for further reconciliation of funds. n
(predictive/auto-complete text, error notifications, etc.) happen in real time on the screen to
2015 Transac7ons Processed 1,000,000
quickly guide the user to the
800,000
most optimal interaction. Load
700,000
times are lightning-fast and without the browser refreshing as the user progresses
$200,000,000.00
600,000
$150,000,000.00
500,000 400,000
$100,000,000.00
300,000
throughout the process it feels
200,000
more like a desktop software
100,000
than a web app.
$250,000,000.00
900,000
-‐
$50,000,000.00
1
2
3
4
5
6
7 Qty
2 | INDIANA STATE REPORT 2015
8 Amount
9
10
11
12
$-‐
Indiana Blight Registry T
he Indiana Blight Registry is an online tool that allows constituents to verify eligibility of poten-
tial participants in a county tax sale. The registry is part of a statute that was put into law in 2015. The attorney general’s office selected Indiana Interactive to develop an end-to-end solution that would not only meet the requirements of the statute but also provide convenience to the county tax sale operators. This two-purpose approach meets transparency requirements of the new law and provides features that allow the county tax sale operators to leverage the tool in their day-to-day operations. During the initial phases of the project, II team members attended county tax sales in order to fully understand tax sale operations. Using information
system and leveraged this knowledge to enhance the tool’s functionality. Features of the system include an intuitive search
gleaned, the team produced a series of detailed require-
interface that allows a user to create a custom report of the
ments that would become the blueprints for the system.
findings, an administration interface to keep owner listings
In a pilot capacity, the II team deployed the online tool
up to date, and the ability to download the entire directory.
for use in a single county tax sale. The team closely
II and the attorney general’s office are currently working to
reviewed how the tax sale operators interacted with the
plan the next release of the system in late 2016.
FSSA HIP Link Portal Now Accepting New Employers
HIP
Link is a premium-assistance
to provide a user-friendly web interface
status updates based on custom business
program that helps qualifying
to manage the employer process in its
rules. These features allow employers to
adults leverage their employer-provided
entirety. Known as the HIP Link Portal,
quickly perform the tasks required by the
insurance plans. In doing so, the state
the web interface provides the regis-
HIP Link program, such as employee veri-
provides a subsidy to employees to assist
tration, workflow, and administration
fication, monthly verification, and annual
with insurance premiums. The process to
functions required to digitize the process
renewal to the program.
provide HIP Link benefits is initiated by
for employers.
“ Developed using the latest web technologies, the HIP Link Portal seamlessly integrates with FSSA’s data provider via web services.” an employer, who registers to become a
Developed using the latest web tech-
In addition to an interface for the employer to manage its participation in the program, the HIP Link Portal is a multirole application that provides access for state administrators and help desk associates. State administrators utilize the portal features to review new employer applica-
participant and submits insurance plans
nologies, the HIP Link Portal seamlessly
tions, review insurance plans, and view
for review by the state’s HIP Link team.
integrates with FSSA’s data provider via
enrolled employees. The help desk role
In order to streamline the process for
web services. Technical features include a
provides users with access to the employer
employers and state staff, the Family and
responsive design for mobile users, visual
view in order to assist with employer ques-
Social Services Administration (FSSA)
indicators for tasks to be completed, auto-
tions as they move through the enrollment
partnered with Indiana Interactive (II)
mated email notifications, and systematic
and administration processes. n INDIANA STATE REPORT 2015 | 3
Mapping Solution
Investments in Mapping Technologies
A
ccording to a Pew Research Center
In an effort to make this highly respon-
whereabouts of the user is shared
sive to each user searching the app, it
and confirmed, the system is able to
own a smartphone. Of those, 40
was designed to incorporate the visitor’s
utilize the full screen of the user to only
percent have stated that they have
nearby coordinates. Once the general
provide results specific to the page
study, 64 percent of Americans
used their smartphone to look up
they are viewing. A more traditional
government services or information.
approach would potentially only display
With the numbers substantiating the
a radius around a pinpoint on the map
interaction from these devices, we
and risk missing viable services needed
feel that making access to information
by the user.
simple, fast, and relevant will often include a map. GPS and mapping are more widely
Another advancement the team is working toward is to provide specific driving paths of services or relevant loca-
accessible now to people who are
tions to a person’s specific travel path.
on the go, through the use of smart-
For instance, if you are seeking govern-
phones. Harnessing the power of
ment services between your work and
mapping, Indiana Interactive has
your home, then the mapping services
invested in expertise around new
could help find the most optimal loca-
technologies and advancements in the
tions to service the constituent without
use of maps within applications. Devel-
sending them to the opposite side of the
opers have become highly skilled in the
city or state.
use of a series of proprietary tools to help achieve better integration. In 2015 several applications were
In addition to these features, the technologies are also providing the basics, such as standard driving
requested to provide search results for
directions, links to Google Maps, and
service offerings or facilities on a map.
text-only directions for accessibility. n
360-Degree Videos B
eing on the cutting edge of technology generally
visiting http://www.in.gov/idoa/virtual-tour/index.htm
means early adoption. This is exactly how the
from your desktop or mobile device.
II team approached the announcement of YouTube’s 360-degree video channel. To leverage this technology, the team invested in a virtual reality camera rig designed to hold 12 GoPro-type cameras. The cameras are activated simultaneously via remote and record video from all angles. Once the video is captured, it is imported into a high-powered computing system and “stitched” together. Designers are able to add audio, pop-up messages, and other features to enhance the viewer’s experience. The State House Tour Office supplied the first series of projects to explore this new technology. Take a look by
4 | INDIANA STATE REPORT 2015
Indiana Interactive Project Execution Overview
O
ver the past 20 years, Indiana Interactive has
includes several team members from II: project manager,
continually evolved its project management
business analyst, development lead, creative lead, and
processes to follow the latest policies and proce-
quality assurance. The II project manager and business
dures. In the past two years, II has made a dramatic shift
analyst document all product process areas, requirements,
in the way it completes a project. These changes have not
notes, and action items in Confluence, a tool used to manage
only allowed for increased success with projects, but are
an internal knowledge base of all project artifacts. The final
also allowing the culture and team collaboration to flourish.
deliverable of the discovery phase is a task order. The task
Innovative ideas are presented by all departments within the
order is the formal document that includes final require-
office, and our customers get the opportunity to interact with
ments, risks, timelines, milestones, and costs.
both the technological and operational sides of the business simultaneously. The results of these changes have allowed Indiana Interactive to leverage new technologies and methodologies within the software development life cycle. These processes and procedures are managed through a series of tools that allow the II staff to quickly document, collaborate on, and finalize the tasks and requirements of a project. Each new project with Indiana Interactive has four distinct phases: initiation, discovery, development, and deployment. These phases are the building blocks of a robust process that helps to ensure the success of each project. Initiation is the first phase of a project and begins with a simple project request at http://www.in.gov/inwp.
“ By leveraging innovative tools to adequately track a project, and following formal processes designed around more than two decades of experience, Indiana Interactive has provided structure to a sometimes intimidating process.� Development, which may have begun during the discovery
The new project request form is integrated with the project
phase, is the construction of the application. During this
management tool, Smartsheet, which II uses to track a
phase, weekly reporting is delivered to the agency to provide
project from inception to completion. Once received, the
updates on progress, risk, issues, and upcoming milestones.
project request is reviewed by II and an initial meeting is set
In addition to weekly reporting, each agency is provided
up with the agency. The meeting results in a brief summary
access to Smartsheet to view status updates in real time. The
and scope of the project, which II then scores and reviews
development phase also includes quality assurance (QA)
with the Indiana Office of Technology (IOT) for approval.
and user acceptance testing (UAT). Issues identified during
II will then meet with the agency two to three additional
UAT are logged via a simple online form and are tracked via
times to define a high-level scope, duration, and cost for the
Smartsheet, which the agency can use to monitor an issue’s
project via a project charter. The project charter is a formal
progress. Once the project is approved by QA and UAT, the
document that all parties sign, and is the final gate of the
deployment phase is scheduled. During the deployment
initiation phase prior to moving to discovery.
phase, the II team coordinates with all applicable parties to
The discovery phase of a project is the phase in which requirements are discovered and refined. The II team will
ensure a successful deployment. By leveraging innovative tools to adequately track a
meet with the agency in pre-defined requirements gathering
project, and following formal processes designed around
meetings focusing on one or more product process areas.
more than two decades of experience, Indiana Interactive
A product process area is a collection of requirements that
has provided structure to a sometimes intimidating process.
fit into a common theme or high-level process; for example,
The II project management office has the tools and experi-
user authentication. The number of meetings is dependent
ence to provide award-winning eGovernment solutions
on the size and complexity of a project. The discovery phase
efficiently and effectively.
INDIANA STATE REPORT 2015 | 5
IN.gov Awards I
ndiana is proud to be honored for the hard work and
Achievement Awards, StateScoop 50, IAC, Communicator
cutting-edge applications that are created each year.
Awards, WebAwards, W3, and Summit Creative Awards.
2015 provided no shortage of recognition, as the portal was
IN.gov receives more than 485 million page views annually,
the recipient of 25 national and international awards. These
making the IN.gov website a vital resource for the state of
awards were presented by nine different evaluating orga-
Indiana and its constituency.
nizations. Specifically, the portal received recognition from Davey Awards, 2015 Best of the Web, Digital Government
For more information on each of the award recipients, please visit www.in.gov/core/awards.html.
2015 DAVEY AWARDS Gold Award Winner – IN.gov Websites – Government
2015 COMMUNICATOR AWARD Award of Distinction – IN.gov Websites: Government
Gold Award Winner – IN.gov Websites – Navigation
Award of Distinction – Indiana Management Performance Hub (MPH) Websites: Government
Gold Award Winner – IN.gov Websites – Home Page
Award of Distinction – Indiana Management Performance Hub (MPH) Websites: Web Applications/Services
Gold Award Winner – IN.gov Websites – Visual Appeal
Award of Distinction – Indiana Management Performance Hub (MPH) Websites: Visual Appeal
Silver Award Winner – IN.gov Site Tour Online Film and Video – How-To and DIY
Award of Distinction – Indiana Management Performance Hub (MPH) Websites: Public Relations
Silver Award Winner – IN.gov Management Performance Hub Websites – Social Responsibility
Award of Distinction – IN.gov Tour Video Online Video: How-To/Instructional
2015 BEST OF THE WEB AWARDS Third Place State Portal Category
Award of Distinction – IN.gov Mobile Sites: Business
DIGITAL GOVERNMENT ACHIEVEMENT AWARDS Indiana Management and Performance Hub Driving Digital Government State Government Category
WEBAWARDS 2015 Outstanding Achievement in Web Development Outstanding Website – IN.gov
STATESCOOP 50 AWARDS 2015 Innovation of the Year – my.IN.gov
Outstanding Achievement in Web Development Best Portal Website – my.IN.gov
IAC AWARDS Best of Industry – my.IN.gov Interactive Government Application
W 3 AWARDS 2015 Silver Award Winner – IN.gov Websites – Government
SUMMIT CREATIVE AWARD 2015 Silver Award Government Website – IN.gov
2015 Silver Award Winner – IN.gov Online Video – How-To/Instructional
2015 Silver Award Government Video – my.IN.gov Site Tour
2015 Silver Award Winner – ILRC Lobbyist Registration Web Applications/Services
6 | INDIANA STATE REPORT 2015
Indiana Interactive Completed Projects Agency
Project Name
Agency
Project Name
ISP
Limited Criminal History Reports
BMV
Instant Access Enhancements
Multiple
CCP Migration
BMV
Point-to-Point Enhancements
DOR
E-PAY Submit Payment Button Duplicate Check
BMV
Driver Education Enhancements
BMV
iRecords
BMV
CDL Exams Enhancements
IDOA
Executive Lobbyist Registration
ATC
Server Training Changes
BMV
WaitTimes
IDOI
RREAL IN Statutory Change
ISDH
Infant Mortality Website
Ivy Tech
Website Redesign & Migration
GOV
Mr. and Ms. Math and Science Awards
DOR
BT1 Changes
PLA
Real Estate License Transfer
WCB
Online Payment Solution
BLE
Service Code SKU Setup
GOV
Custom GovDelivery Form
BMV
WaitTimes Changes
ATG
Blight Registry
BMV
I-Records Changes
ISC
Clerk of Courts Change Order
IDOI
Limited Number of Certificates
DOR
RRMC Server Upgrade
DOR
List Duplicate Payments Job
DOR
INTAX Load Test
ATC
Training Module Enhancements
DOR
Amnesty 2015
BMV
Sealed/Expunged Driver Record Enhancements – iRecords
DWD
ServeIndiana.gov Domain Purchase
BMV
Sealed/Expunged Driver Record Enhancements – P2P
CHE
ScholarTrack Change Order
BMV
Sealed/Expunged Driver Record Enhancements – Instant Access
PTAC
Website Redesign & Migration
BMV
Official Driving Record PDF Changes – Court Case Information
ATG
BitterPill Move to IN.gov Template
BMV
I-Records Changes
Bicentennial Commission
Website Redesign & Migration
IOT
Core Redesign – Best of Web
IN-ISAC
IN-ISAC Website
ILRC
Lobbyist Registration Application Rewrite
ISP
LCH Enhancements
FSSA
HIP Link Employer Portal
DNR
CheckIN Enhancements
FSSA
HIP Link State Admin Portal
FSSA
Portal Enhancements
FSSA
Insurance Plan Pre-Certification Submission
INDOT
I69 Website Redesign & Migration
BMV
I-Records Enhancements
OSBE
Website Redesign & Migration
INDIANA STATE REPORT 2015 | 7
Lobbyist Registration | continued from page 2 |
Accepted reports are instantly viewable online, with the exception of gift and purchase reports that are on a 10-businessday hold, per statute. In addition to writing the new electronic
10 West Market Street, Suite 600 Indianapolis, IN 46204 (317) 233-2108
filing system using the latest technologies, the II team of developers extensively reviewed the data that had been collected over the past decade. Working closely with ILRC staff, key data elements were updated to increase data integrity. New features within the application were added to increase search effectiveness and streamline administration by ILRC staff. ILRC and II are currently working on the next release of the application, which will include extensive administrative controls and reporting. n
Š 2016 Trozzolo.com
Ivy Tech Community College
I
vy Tech is the largest singly
placed throughout.
accredited statewide commu-
The site is also
nity college system in the entire
taking advantage
country. Serving more than 170,000
of robust searching
students on an annual basis, in over 75
and mapping,
communities, has substantiated their need
sophisticated
to have a robust and current website.
menus, responsive
In 2013-2014 they turned to the state
design for mobile
and Indiana Interactive as a candidate
viewing, and intui-
to harness the power of the state’s
tive help features.
enterprise content management system.
From an innova-
This partnership has allowed Ivy Tech
tive perspective,
to undergo a complete reorganization
the Ivy Tech team
of how content makes it to the site, as
envisioned a feature on the site that
well as how users access the things they
would track the amount of time a user
want to see.
was idle on a page and then ask if they
The college conducted in-depth user
need assistance. This assistance is
and not turning people away. Missing
and accessibility studies, which were
then used to connect a site visitor to
this type of opportunity could mean
incorporated into the award-winning
resources that can provide additional
the difference in obtaining the potential
design. In addition to the use of large
information. Noninvasive features and
enrollment of a new student.
images to enhance the design, videos
innovations such as this one can help
related to programs are strategically
with the overall mission of outreach
What could a feature like this do for your agency? n