TENNESSEE REPORT 2013
INSIDE Mobile Innovations............. 2 Positive Government Experiences........................ 3 Habitat for Humanity. . ........ 4
No-Cost Online Services now have a new way to offer A gencies online services to their customers at no cost to the state. In addition to traditional methods of service delivery, such as
National Recognition for Tennessee Awards Earned for Website and Mobile App
T
he state of Tennessee’s official website, TN.gov, has been named the best state website in the country in the annual Best of the Web awards, sponsored by the Center for Digital Government.
“With more Tennesseans going online to do business with the state, we under-
stand that there is growing demand for mobile access to state services,” Gov. Bill
in-person or mail, agencies can give citizens
Haslam said. “As we continue to look for ways to make state government more
and businesses “Customer Options” via
customer-focused, efficient, and effective, we are grateful for this recognition that
the Internet. Those who choose the Internet
supports those efforts online.”
option pay a nominal fee to cover the cost of
Recently redesigned, TN.gov was optimized for a range of screen sizes – from
development, maintenance, and marketing
monitors to tablets to phones – to provide easy reading and navigation with a
the service to them. This benefits both citizens
minimum of resizing, panning, and scrolling. Support for retina displays, swipe
and businesses.
gestures on rotators, and collapsing menus are just a few of the ways the site has
The option was approved in light of studies that confirm, in this age of speed and conve-
been enhanced to improve the user experience and better interact with visitors. Since 2011, the state of Tennessee has been increasingly recognized as a leader in
nience, customers will give a little extra to avoid
using technology to better serve Tennesseans and streamline operations. In addition
standing in line, waiting for the next available
to the state’s 2013 Best of the Web win, the Tennessee Department of Transporta-
representative, or mailing documents when a
tion was awarded a Digital Government Achievement Award for its innovative
stamp costs nearly 50 cents.
SmartWay mobile application available on iOS and Android devices. | continued on page 2 |
Mobile Innovations
T
he rapid adoption of tablets as work tools offers a
is also a companion Web application that is used for the adminis-
new opportunity to assist the mobile workforce.
tration of certification information.
Inspectors, off-site service
The second tablet app is used by the
providers, and field personnel can
Department of Children’s Services for
now bring their desk to the job
the inspection of childcare facilities.
by way of a mobile app, and in 2013
The app is used to conduct inspec-
the state released two apps for the
tions, take photos if needed, and
mobile workforce.
even allows the facility owners to
The Pupil Transportation unit
electronically sign the inspection and
of the Department of Safety and
have a PDF copy emailed to them. The
Homeland Security is using a tablet
companion web application not only
in on-site testing for the certification
allows for inspection administration
of bus drivers. The app scans driver
and trending tables, but also includes
licenses of session attendees, elimi-
a module for facility owners to apply
nating the time needed to manually
and pay for their license application.
type in each person’s information
These apps offer efficiencies and
and increasing accuracy of data. The
greater accuracy than paper forms,
test results are entered into the app
and additional mobile workforce apps,
and, upon returning to the office,
such as bus inspections, are being
loaded into the main system. There
developed for 2014.
National Recognition for Tennessee | continued from page 1 |
“We are proud to see the TDOT mobile app receive these accolades,” said TDOT Commissioner John Schroer. “Providing real-time traffic information can help motorists avoid delays and, in turn, reduce congestion on our roadways.” The SmartWay app gives Tennessee motorists notifications when an incident takes place on their route, displays snapshots of favorite traffic cameras, and shows a responsive map of traffic conditions that can be checked before their trip. The app, for both iOS and Android, was released a few days before Christmas 2012, and by the second quarter of 2013 it had already reached 100,000 users. TDOT’s SmartWay app is the first state-owned native app for motorists traveling in the state and is part of the effort to have drivers more informed on the road. This mobile approach provides a new channel of communication that the agency can use to deliver tailored messages to its motorists across the state. Technology continues to transform our society and how we interact with it. An increasing number of visits to TN.gov are not 2 | TENNESSEE REPORT 2013
from a desktop computer and account for about 20 percent of external traffic, and Tennessee is working to deliver fast and secure online services to keep up with it. n
Positive Government Experiences Working Toward a Common Goal
A
t NIC, we are passionate about making government more accessible to everyone. It is our sole focus, our purpose, and the simple reason for our existence. We share that common goal with you – our partners – and we
2013 Most Used TN.gov Online Services Number of Transactions in Each Application Category
are deeply invested in working with you to make each and every eGovernment interaction a positive one. Whether it is renewing a license, applying for a permit, filing court documents, finding important emergency information, or any other application taken from our robust library of 9,700 online services and 150+ mobile applications, you can trust us to bridge the gap between your needs and the needs of the citizens and businesses you serve.
Personal
4,585,704
Child Support Payment Summary
2,062,371
Felony Offender Search
One Community More than two decades ago, NIC pioneered the eGovernment industry by revolutionizing the way people do business with all levels of government. The paper-intensive, wait-in-line ways of the past evolved into secure, click-of-a-button, swipe-of-a-screen interactions. Today, NIC works with more than 3,500 federal,
385,211
Check License Reinstatement Status
310,779
Driver License Renewal
state, and local government partners, giving you access to share ideas across the NIC family, learn best practices, and deploy new services quickly by starting with foundational code deployed elsewhere by NIC partners.
Business
United Shield Against Cybersecurity Attacks
Interactive Moving Violations
When it comes to security, the job of protecting sensitive information is in the hands of our partnership. We are both only successful when citizens and businesses feel secure about sharing information. Together, we form the shield to help do all that we can to protect against cybersecurity breaches that can damage credibility, reputation, and consumer confidence for everyone involved.
Your Responsive Partner We hear you. In this day and age, it is extremely important for government to be
1,579,736 837,849
Sales Tax Filings
300,246
Vehicle, Title & Registration Search
167,498
County/City Business Tax Filing
engaged with the people they serve, and use technology to facilitate efficient and secure interactions. Being a part of the NIC community allows us to serve as your research and development shop as we continue to adapt the latest technology and create new solutions to improve government interactions. As technology evolves, our focus will remain on delivering you the latest innovation. There is the saying, “It takes a village.” At NIC we believe the very best in eGovernment services require a community. Working together is key when it comes to staying true to our shared passion of making government more accessible to citizens and businesses. Count on NIC to bring convenience, efficiency, security, and innovation to you and your constituents in every single service we bring online. Then people can focus on what they love to do and follow their own passion in life, whether it is growing their business or simply spending time with their family. Together, we make it happen.
Government
1,289,951
Criminal Justice Portal
369,157
Agency Moving Violations Search
35,595
Case Management Utilization Review
25,501
Server Permit Issuance
TENNESSEE REPORT 2013 | 3
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Habitat for Humanity – October 2013 Members of the Tennessee Team Participating in a Home Build in Williamson County, Tennessee