TENNESSEE REPORT 2015
INSIDE Redesign of Health Professional Services..................... 2 Tennessee General Assembly’s Website Wins Online Democracy Award............... 3 2015 Most Used TN.gov Online Services................... 4
Benefits of NIC Partnership Did You Know?
O
ne of the many benefits of the NIC partnership is all code developed
A Great Year for Tennessee 2015 in Review
T
his year marked the 15th year of the NIC and Tennessee partnership and brought the release of more than 35 new and updated eGovernment services. We’re proud of our involvement in the Governor’s
Drive to 55 initiative and the development of online tools and resources to
for state applications is owned by the
help Tennesseans gain access to educational resources. Mobile development
State of Tennessee. Over the past 15 years
continued to push forward with the development of applications that are
of our partnership, the state has released
available for citizens and agency employees on the go. The Felony Offender
hundreds of eGovernment services,
Search mobile app is available for Apple and Android users and has helped
many of which contain code that is appli-
reduce the hundreds of phone calls a day to the Department of Correction
cable for projects across agencies. This
inquiring about offenders. Bus Inspection, a custom-developed mobile and
presents a unique opportunity for agen-
companion Web app for the Tennessee Highway Patrol, has greatly improved
cies to reuse code that has already been
inspections on vehicles transporting children to school or day care. The
written. Reuse of code will save agencies
mobile app allows inspectors to scan VINs and take photos, while the Web
money and allow for quick development
app gives the THP the ability to measure inspection efficiency and identify
and reduced time to market for proj-
potential regulatory and compliance risks. The new reporting tools have
ects. Each application has a long list of
freed inspectors to spend less time on burdensome manual reporting and
features and functionalities that can be
more time on follow-up and compliance efforts. NIC is proud of the award-
integrated into new apps for your agency.
winning online services in Tennessee that save businesses time and money
The Department of Children’s Services
while offering increased efficiencies for state agencies. We’re committed to
Contracts Management System is a great
continuing to leverage the newest tools and technologies to drive eGovern-
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ment and expand digital service offerings to Tennesseans. n
Redesign of Health Professional Services
T
he Tennessee Department
customer support for the application.
allowing health care professionals
of Health recently launched
Health care professionals in the state
access to their renewal while on the
a redesigned online Health
can sign up for email renewal notices,
go. The redesign features include a
License Renewal and Address Change
update their personal or licensing
simplified search for professions,
application. The sleek new site
information, and renew and pay for
dynamically formatted entry fields,
was designed to be more intuitive,
their professional license.
easy addition of licenses held in
informative, and simple to use. The
These services are offered 24/7,
other states, bold tooltips to guide a
changes leveraged feedback from user
and the modern new site features
user through renewal, and a cleaner,
experience and years of NIC providing
optimum, mobile-ready viewing,
more engaging template.
Department of Children’s Services Contract Management System T
he DCS Contract Management
notifications to alert staff to deadlines and
system has proven to be valuable to DCS
system provides features to manage
generates complex customized reports. The
and can be leveraged by other agencies. n
all personal, professional, and consulting contracts for the department with one system. The robust system includes email
2 | TENNESSEE REPORT 2015
Suzanne White from DCS recently provided great feedback on the project
Tennessee General Assembly’s Website Wins Online Democracy Award T
he National Conference of State Legislatures (NCSL) recently honored the Tennessee General Assembly
with the Online Democracy Award for the best legislative website in the country. The award was presented during the NCSL’s Legislative Summit in Seattle. The award recognizes a legislature, legislative chamber, or caucus whose website stands out for making democracy user friendly. This is the second time Tennessee has been presented with the Online Democracy Award, previously winning in 2009. The website, www.capitol.tn.gov, uses a responsive design that allows access to the site from devices of all sizes, including tablets and smartphones, which makes it easier than ever for citizens to get access to their legis-
Implementation of the site was driven
lators and the legislative process while on the go. The
by Russell Humphrey, Chief Clerk of the
modern design includes streaming video for legislative
Senate; Joe McCord, Chief Clerk of the House; Scott Gilmer, Chief
sessions, enhanced search capabilities, a bill tracking
of Staff of the House; and Vinay Dattu, Legislative Information
service, and easy-to-understand bill summaries.
Systems Director for the Tennessee General Assembly.
Tennessee Promise and Helping Students Find Their Path
U
nder the umbrella of the Gover-
Advisor site helps prospec-
nor’s highly visible and successful
tive students determine
Drive to 55 Alliance, NIC is proud to have
which colleges and
designed and developed the Tennessee
programs are right for
Promise and Tennessee College Advisor
them. The new site is a
sites. The Tennessee Promise site allows students to gain valuable information on the scholarship program, review checklists
such as school size, region,
of requirements, and contact resources
certificate/degree, and
for assistance. The site provides valuable
major, to help students
materials for parents and counselors
find schools that meet
to ensure students are guided through
their needs and interests.
the process of the program. The college
The site is also a compre-
admissions process can be treacherous,
one-stop shop for learning about
hensive source for institutional statistics,
but the TN Promise site helps guide
Tennessee Colleges of Applied Technology
including a profile of the average student,
students to ensure they complete program
(TCATs), public community colleges and
tuition, graduation rates, job placement,
requirements in order to qualify for
public universities. TN College Advisor
and expected salary information. The
the scholarship. The Tennessee College
offers visitors a variety of search criteria,
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TENNESSEE REPORT 2015 | 3
Benefits of NIC Partnership | continued from page 1 |
example of an application that contains functionality that could be valuable to a variety of agencies. The system contains document creation, approval workflows, and reporting. We’ve developed everything from
NIC, Tennessee Information Division 330 Commerce Street, Suite 100 Nashville, TN 37201 615-313-0300
simple form submissions to secure access management, components that could be utilized in new applications. Example applications to consider for functionality reuse include: © 2016 Trozzolo.com
Child Abuse Reporting and Tracking • Public submissions of reports • Public access to tracking report status Department of Children’s Services
2015 Most Used TN.gov Online Services By Number of Transactions
Contracts Management System
5,174,336
491,563
• Assign, edit, finalize, and upload fully
Child Support Enforcement Services
Agency Moving Violations Search
2,193,267
392,447
Interactive Moving Violations
Interactive Vehicle, Title and Registration
2,113,442
393,687
Children and Youth
Felony Offender Search
Family Assistance Application Status
Program Expenditures
1,565,030
244,874
Integrated Criminal Justice Portal
Business Tax Online Filings
1,024,374
94,363
Sales Tax Filings
Franchise and Excise Taxes
executed contracts • Copy, renew, cancel, and amend contracts after execution
• Gathering of data from multiple sources and generating reports • Defined reporting timelines and data collection management Felony Offender Search Mobile App • E asy-to-use public search in Android and iOS applications • Reduces agency phone calls for repeat searches
Tennessee Promise and Helping Students Find Their Path | continued from page 3 |
all sizes, making it easier than ever for
site aims to help students and guid-
students and parents to get access to key
ance counselors plan for upcoming
education information while on the go.
Bus Inspection
semesters and find their path to higher
NIC is proud of our partnership with the
• On-site mobile inspections with scan-
education. The Tennessee Promise and
Drive to 55 Program and we continue
ning and picture upload capability
Tennessee College Advisor sites both
to seek new and innovative ways to
• Management and auditing of inspec-
utilize a responsive design that allows
develop online tools to engage students,
for optimum viewing from devices of
teachers, and mentors in the program. n
tions and reporting capabilities n