BOX OFFICE FAQ

573.442.TRUE (8783) boxoffice@truefalse.org

1. WHEN IS THE BOX OFFICE OPEN? There are two Box Office

locations at the Park: The primary location is south of Riechmann Pavilion [MAP #01]

Wednesday, May 5—Friday, May 7: 4pm-9:30pm Saturday, May 8 & Sunday, May 9: 11am-9:30pm

The satellite Box Office location is on the west side of the Park next to CoMo Square and will be open May 5-7, 4-8pm, May 8-9, 11am-9pm.

2. HOW IS TICKETING DIFFERENT IN 2021? If you have a

pass, your reserved tickets will be stored and accessed via the barcode on your pass. If you do not have a pass and buy individual tickets, you will have the option to print a paper ticket at home or bring a smart device with a scannable barcode that venue staff will scan at the door for admission. Prepurchased tickets can be picked up at the Park Box Office Tent during the Fest. A fee will be charged for lost/replacement passes, and when reported lost, tickets stored on a pass’s barcode will be deactivated. 3. HOW MUCH ARE TICKETS? Single tickets are $15; Gimme Truth! and Waffles With Wilson tickets are $20; Student tickets are $10 ONLY at the Park Box Office Tent in person, and ticket purchasers must present a valid student ID at time of purchase (student discount does not apply to the aforementioned special event tickets). Drive-in tickets are $40 per car. 4. WHAT DOES “NRT” MEAN? Why don’t you just say “sold out”? NRT stands for “no reserve tickets” and means the available tickets have been reserved by passholders or purchased. However, there is still a good chance you can get in at the door. Inevitably, some people who reserve tickets don’t show up, and many seats are available via the “Q”!

5. CAN I BUY TICKETS AT THE DOOR TO A VENUE? /

HOW DOES THE “Q” WORK? Check online or at the Box Office for available tickets. If tickets remain, they’ll be sold online or at the Box Office until 1 hour prior to start. After, admission is managed at the venue. If a film goes NRT, empty pods will be filled at the venue via the Q. Beginning 60 min. before a film, get a Q number from the venue Queen. 1 Q number = 1 pod. With your Q number in hand, leave the venue instead of waiting in line! 15 minutes prior to the start, come back, find your spot in the Q, and venue staff will release available pods. If there are 15 open pods, numbers 1-15 in the Q will get in, etc. If you return to the Q after your number is called, you’ll have to go to the back of the line. All members of a pod must be present at time of admission. Passholders receive free admission; nonpassholders pay at the time of admission. There is no Q at the Drive-in. 6. WHERE CAN I USE CASH? All events and venues allow cash for admission or purchase. Credit cards are accepted at all venues and both Box Office locations. Tipping via Venmo for buskers will be available; please visit Page 41 for details.

7. HOW DOES PARK SEATING WORK? When you arrive in the

Park, go to a Box Office location or the venue where your film/event takes place to pick up your pod assignment. A pod is a rectangular seating area with 6 feet of separation on each side for groups of up to 2, 3, or 4 people for films or concerts (Party Pods are 2, 4, and 8). Pod assignments come with an arrival window. Venues open one hour before the film or concert starts; the Queen will tell you when to load in and where to sit. (If you get your pod assignment early, you may be able to request adjacent seating with another group!) This seating plan helps limit unnecessary lines. In most park venues, for the sake of sightlines, the rear pods are chair sections and closer-to-thescreen pods are blankets/ground-seating sections. 8. CAN I BRING BLANKET(S) AND/OR CHAIR(S)? No chairs

or blankets are provided for seating in venues, and patrons are encouraged to bring their own. Certain venues are too sloped for lawn chairs (Sled Hill and areas in The Amphitheater). Most venues have separate chair sections and blanket sections for the sake of sight lines. Blankets and a limited number of locally made chairs are for sale at our Merch stores. 9. WHAT ARE THE RULES ON BYO FOOD/DRINK? Food

and nonalcoholic beverages are available for purchase, and wine and beer are provided at some events. Bringing Your Own Picnic is also welcomed. The city allows alcohol to be brought into Stephens Lake Park. Alcohol cannot be consumed by minors. Do not bring glass containers.

10. ARE DOGS ALLOWED IN THE PARK? ARE PETS

ALLOWED IN THE VENUES? Pets are not allowed inside fenced festival venues. Dogs are allowed in Stephens Lake Park, but they must remain on a 4-foot leash and owners are responsible for cleaning up after their pet. This is not a leash-free park. 11. WHERE CAN I GET MERCHANDISE? There are Merch stores

inside both Box Office Tents, open during the Box Office hours. True/False merch can be purchased through our website and at Makes Scents (25 S. Ninth St.) after the Fest.

12. CAN I RECORD A/V IN THE FILM AND MUSIC VENUES?

Recording any audio or video in any manner and through any medium is strictly prohibited in all screening venues of True/False and Ragtag Film Society. Anyone found to be making any such recording shall be subject to removal from the venue, revocation of any pass allowing entrance to the Fest (without refund), confiscation of any equipment and storage media used in the recording, and criminal and/or civil prosecution.

13. CAN I GET A REFUND? Refunds will not be given for ticket purchases at the Box Office. In the event of Fest cancellation, 50% of the pass price is nonrefundable. Buying a pass for 2021 is, in part, a commitment to supporting the survival of RFS! 14. CAN MY PASS BE REVOKED? Yes. Ragtag Film Society

reserves the right to revoke, without notice or refund, passes, credentials, and/or access to the True/False Film Fest and Ragtag Cinema. See the organizational code of conduct on Pages 54-59.