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CONTENTS 3
ICWI DONATES TO TEACH
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ICWI SPONSORS KSAFA
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CARIBBEAN
FOOTBALL COMPETITION ICWI TRINIDAD & TOBAGO FUN DAY 2015 Our Day at Good Hope Estate, Trelawny
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SHARING IS CARING CLICK & GO STAFF MOVEMENTS
ICWI Donates to
TEACH Caribbean v
Valrie Tomlinson, Branch Manager for ICWI Mandeville hands over a cheque for $500,000 from The ICWI Group Foundation to Executive Director for TEACH Caribbean Manchester - Ms. Wynette Miller-Terrelonge. TEACH Caribbean is a Jamaican, educational, NonGovernment Organisation star ted by Jamaican Rhodes Scholars with seed capital provided by Rhodes Trust in United Kingdom to improve the access to quality education for high school students.
ICWI Sponsors KSAFA FOOTBALL COMPETITION
T
The Insurance Company of the West Indies Limited and the
proud to be title sponsors for the competitions as it ties
Kingston and St. Andrew Football Association (KSAFA) came
in with their mandate of early-childhood development. “We
together on July 14 to launch the Under-13 and Under-15
want to make a tangible contribution to the lives of our
football competition. As the main sponsor, ICWI contributed
young people, who are our future,” she said.
five hundred thousand dollars to each competition for a grand total of one million dollars. KSAFA President, Stewar t Stephenson, noted that both tournaments were compulsor y for all the Association’s 34 clubs, and that it provides an outlet for more than two thousand young boys to positively occupy themselves throughout the summer holidays. ICWI Vice-President, Samantha Samuda, said they were 3
ICWI TRINIDAD & TOBAGO
O
On July 4, ICWI hosted its second annual Trinidad & Tobago
The final presentation for the morning was led by Samantha
staff meeting at the Cascadia Hotel in Por t of Spain. All
Samuda who introduced the new ICWI Way. In early 2015, the
Trinidad PROs were in attendance along with Head Office
ICWI Way was introduced as a cultural development tool to
representatives Paul Lalor-President, Samantha Samuda-VP
all staff in the ICWI Group. Booklets were distributed to staff
Marketing, Distribution & HR and Rosemarie Wilks-Personnel
who par ticipated in discussions surrounding the customer
Administrator.
experience, both internal and external, expectations and deliverables.
Gerard Mendez, Vice President and Countr y Head guided the Trinidadian PROs through the day. The Agenda for the
The ICWI Way encourages staff, in all islands, to work
morning was multi-purpose. The presentation began with
as a team on the look and feel of the ICWI customer
the President giving some insight into the progress ICWI has
experience, to take the time to wonder about the
had in Trinidad since the purchase of the Great Nor thern
uniqueness of each of our customers and having the
por tfolio and discussed the Company’s goals for 2016 and
time to Identify and deliver tailor made, well-reasoned
beyond.
solutions in order to establish ICWI as the only place
Rosemarie Wilks and Donna Drayton-Trinidad’s
Personnel Officer then lead the team through the Company’s
to insure.
Policies and Procedures which included a lengthy discussion
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around grooming, how to wear Company uniforms and
The staff meeting ended with a question and answer segment
attendance. The goal within the ICWI Group is to ensure
in which staff raised many of their concerns, and at the same
consistency throughout the organisation, not only in the
time, commended the Management Team on the progress
brand image, but also in the look of the branch offices, staff
over the last twelve months.
uniforms and ser vice levels.
ICWI Official Launch in Trinidad & Tobago A little over one year after The Insurance Company of
Although there were few formalities at the event, Paul
the West Indies Limited began operating in Trinidad &
Lalor, President of ICWI and Gerard Mendez - Countr y
Tobago as a branch of the Jamaican operation, the
Manager said a few words to welcome guests and discuss
Company hosted a small launch event at Estate 101 in
the direction that ICWI would be taking in Trinidad and
Mar val on July 3. The Company had invited stakeholders,
the region.
Brokers and business par tners to attend the event.
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FUN DAY 2015
OUR DAY AT GOOD HOPE ESTATE, TRELAWNY
“It was g re a t ! ”
“F an ta st ic !”
“Best fun d a y eve r ! ”
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This
is
just
the
excellent
expressed
some
of
feedback
by
members
of staff who attended the Company’s 2015 fun day. This
year’s
Fun
Day
Annual was
Staff
held
at
Good Hope Estate, one of Chukka Adventure Group’s attractions
nestled
in
the cool, lush hills of the
Upon arrival
cockpit countr y in Trelawny.
and after being registered by the cour teous Chukka staff,
Staff
a rather wide spread was laid out for breakfast. There
from
the
various the
were fruits, steamed vegetables, chicken, boiled food, fried
beautiful proper ty, where
dumplings-something to tantalize ever yone’s palate. Breakfast
they were treated to a full
was a lively fare with music being thumped in the background
day’s wor th of activities.
by the proper ty’s resident deejay. After breakfast, persons
Among
then went on to par ticipate in the day’s various activities.
branches
met
the
at
activities
lined up were zip-lining for the brave-hear ted,
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river tubing for those willing to get wet, the challenge course,
So fully engrossed in the activities were some persons that
tour of the Great House, visits to the aviar y and horse-
they even forgot about lunch! Not to worr y though, as the
drawn carriage ride. Indeed, a fun–filled day was had by all!
capable staff at Good Hope ensured that there was adequate
lunch for ever yone. There was a variety of meats, rice done in different ways and vegetables. By then, the bar was opened for those who wanted to imbibe. The incident-free day concluded with the group taking their leave from the beautiful Good Hope Estate to return home after a long, but fun-filled and adventurous day out.
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Sharing is Caring T Finance Donation
The Finance Depar tment continue their tradition of giving
major stroke which affected her greatly. Despite her inability
to those in need, hoping that no matter how small the gift, it
to communicate verbally, ever yone present could see her
will make an impact in the life of the receiver.
enthusiasm and appreciation for the items received and the time taken to visit.
Ruth Reynolds, a former employee of ICWI, was treated with a visit by members of the Depar tment and was gifted with a care package. Unfor tunately, Ms. Reynolds had a
“Happiness doesn’t result from what we get, but from what we can give” – Ben Carson.
In September, the finance team made a visit to the Best Care Children’s Home where they were warmly welcomed with hugs and smiles. The children were presented with grocery items and treated to small personal effects such as watches, underwear and hygiene products.
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Click & Go
Staff Movements July to September
NEW STAFF
Georgia Osbourne Ocho Rios Branch
Juliet Maragh Customer Ser vice Depar tment
DEPARTURES Tanisha Williams – Cross Roads Branch Romane Daley – Mandeville Branch Sadreka Shand – Ocho Rios Branch
Shantaniel Richards Spanish Town/Linstead Branch
Lasonia Thomas Claims Depar tment
Kristen Brooks Claims Depar tment
HATCHES Jahier Cassidy Mccormack Son of Shelliann Dixon (Customer Care Depar tment)
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“Serving you...is all we do”
2 St. Lucia Avenue Kingston 5 Jamaica W.I. Tel: (876) 926-9040-7 Fax: (876) 960-6918 direct@icwi.com www.icwi.com
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