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ICWI Expands its Promise to the People of Dominica ICWI raises over $6M for Jamaica Reach to Recovery ICWI’s Christmas Treats 2019 ICWI's Book Drive Bull Bay Senior Citizen’s Treat Lighthouse Basic School Treat Christmas Cheer in the West - Jamaica A New Start to a New Year Beginning with Healthy Habits The International Business Development Unit
ICWI Christmas Festivities Jamaica Christmas Lymes ICWI Regional Offices
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HR Corner
“Serving you...is all we do”
ICWI Expands its Promise to the People of Dominica
Commonwealth of Dominica
For anyone who lives in the Caribbean, the devastation caused in recent years by these so called ‘monster storms’ packing winds in excess of 200mph is quite fresh. Just last year, The Bahamas were lashed by a horrific ‘monster’ called Dorian. As climate change becomes the new ‘buzz word’ worldwide, the people of the Caribbean have already experienced its impact, seeing more Category Five hurricanes in
The official ribbon cutting took place on January 18, 2020. President Paul Lalor cuts the ribbon at the Roseau Branch office with Vice President Patrick Williams, General Manager Earl Edwards, and Assistant Vice President Jamila Taylor.
the past five years than many of us can remember. The need for
Centre, in the Capital of Roseau.
The Company began operating
insurance has never been more
ICWI’s President, Paul Lalor, in
on November 1, 2019 offering the
important.
his opening remarks stated that
people of Dominica a sound, and
he is optimistic about the future
safe choice for all of their general
ICWI is solidifying its 50 year
of Dominica and the company.
insurance needs. ICWI’s launch
history as one of the leading
“Despite the devastation caused
in Dominica comes as a beam of
general insurance providers in
by the passing of Hurricane
hope for its citizens, especially
the Caribbean by continuing
Maria in 2017, the island is
those who were directly impacted
its expansion, opening its
poised for growth and further
by the after-effects of Hurricane
ninth regional operation in the
development. ICWI is committed
Maria. Minister for the Blue and
Commonwealth of Dominica.
to being an integral part of that,
Green Economy, Agriculture and
ICWI officially launched its
not only growing our business
National Food Security, Hon. Fidel
operations at a special event
and employing more people, but
Grant, who represented the Prime
held on Saturday, January 18,
also to invest, we want to be a
Minister, put into perspective what
2020 at The Old Mill Cultural
part of the fabric of Dominica”.
ICWI’s investment means to the “Serving you...is all we do”
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country. “Following the aftermath of Hurricane Maria, I must admit no one wanted to invest in Dominica, no businesses and even more so no insurance company. So I want to applaud ICWI for the decision to invest itself in Dominica,” explained Grant.
With the evident increase in catastrophic weather conditions in the region, expansion may
Our newest set of ICWI Pros from the Roseau Branch in Dominica on the first day of operation – November 1, 2019.
seem like an illogical choice, but according to Mr. Lalor, ICWI is in
2017 has been described as the
As a new entrant to the market,
the risk business, “Our mandate
worst Hurricane Season in many
ICWI is pleased to offer the people
is to ensure that our clients
decades. The ICWI Group, which
of Dominica another choice when
are protected in the face of
was affected in four of the eight
it comes to insurance, “Insurance
severe loss and disaster. As we
territories in which they operate,
is serious business – buying it, and
expand, ICWI will continue to
worked extremely hard to settle the
the responsibility an insurance
protect our clients and financial
hundreds of Property and Motor
company has in providing it.
assets with one of the region’s
claims that were presented after
This is something that ICWI has
most prudent and robust
the significant devastation that
always taken very seriously, and
reinsurance programmes. We
affected their policyholders. That
we look forward to offering a
will continue to expand our
year more than ever, ICWI kept
good alternative to the people of
services throughout the region,
its promise to always be there for
Dominica,” stated President Paul
confident that the security
their clients in their time of need.
Lalor.
and protection we offer our
That promise was also kept in
clients is second to none.” Now
2019 when the Company worked
operating in nine islands, ICWI is
alongside their customers in Abaco
able to widen its revenue base,
and Grand Bahama to rebuild their
diversify risk, and benefit from the
lives.
economies of scale that size has to offer.
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ICWI raises over $6M for Jamaica Reach to Recovery ICWI's vice-president investments, strategic planning and information technology Patrick Williams (left) joins president Paul Lalor during a cheque presentation of more than $6 million to Jamaica Reach to Recovery's chairperson, Carolind Graham and executive director of the Jamaica Cancer Society Yulit Gordon (right).
Jamaica Reach to Recovery (JRR), the support
The handover was made by
arm of the Jamaica Cancer Society (JCS), was
President of ICWI, Paul Lalor, who
presented with a cheque for JMD$6,248,000
shared his perspective on the
from The Insurance Company of the West
continued success of the run since
Indies (ICWI) on Monday, November 25, 2019.
ICWI’s title sponsorship some five
The figure represented net proceeds from the
years ago. “It’s such a worthwhile
annual ICWI Pink Run staged in New Kingston
project. Working with Reach to
on Sunday, October 27. With just over $5M
Recovery has been very fulfilling
raised last year, 2019 was noted as the largest
in every way… fulfilling from the
sum raised in the road race’s 19 year history.
charitable aspect and for the staff at ICWI. We consider ourselves a ladies’ company and we are happy to be part of an initiative which
"This $6M will go a long way towards, not only the victims but also the families of those affected by breast cancer...”
supports our ladies. For next year, we hope to make an even bigger contribution as we work towards getting to that magical 10 million dollar mark,” shared Lalor. “Serving you...is all we do”
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The symbolic presentation was made to Chairperson of JRR, Carolind Graham. “Reach to Recovery is a voluntary organization. We are all breast cancer survivors and so we know all too well how expensive treatment can be. We are truly grateful to everyone who supports the Pink Run, as in actuality they are supporting a very worthy cause. This $6M will go a long way towards, not only the victims, but also the families of those affected by breast cancer,� Graham explained.
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ICWI Coverage
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“Serving you...is all we do”
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Pink Run’s growth and evolution each year, has reigned in participation from various groups and stakeholders. The 2019 ICWI Pink Run was staged under the theme “Tutus and Tall Socks, the Colour Edition 2” with more than 6,500 registrants - a 2,000 increase over the previous year.
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ICWI’s Christmas Treats 2019 ICWI's Book Drive Throughout the years, ICWI has always played a significant role in giving back to the communities in which it operates. With Christmas being the season of giving, it was an appropriate time for the ICWI family to extended assistance to a number of outreach programs across the Island.
The Christmas outreach included a book drive for the Jamaica
Nadine Waugh, the Director of the Jamaica National Children’s Home expressed her gratitude for the assistance received from ICWI. She also noted that the books will help to enhance the childrens’ reading skills.
National Children’s Home, a Senior Citizens Treat and a treat for the children at Lighthouse Basic School. Service for almost two decades, it The Jamaica National Children’s
was a natural fit for the Company to
Home (JNCH) located in Papine,
lend a helping hand to rebuild the
had suffered severe fire damage in
library.
August, dislocating the many wards of the state. The residences along
ICWI’s book drive was promoted
with the library were among the
internally to all staff across the island
many areas affected. Promoting
who were more than eager to donate
reading at an early age has always
books for the benefit of the children.
been a big part of the Company’s
Over one hundred books for all ages
philanthropic thrust, and given that
were donated on Christmas Eve at
President Paul Lalor has been the
a special presentation held at the
Chairman of the Jamaica Library
Home. “Serving you...is all we do”
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Bull Bay Senior Citizen’s Treat On December 18, ICWI partnered with an ‘unsung hero’ in organizing a Christmas treat for many senior citizens in Bull Bay. For over a decade, District Constable Troy Lewis has been responsible for the annual Christmas treat for many senior citizens and shutins in the area.
District Constable Troy Lewis reached out the ICWI Group Foundation for financial assistance, and the Company did not hesitate to get involved. The seniors were gathered at the Bull Bay Police Station in St. Andrew where they received dinner and entertainment which was provided by the many gracious ICWI staff volunteers. The seniors in attendance were also given an ICWI shopping bag filled with non-perishable groceries to take home. It was evident by the smiles and expressions of gratitude from the seniors that their special Christmas treat was deeply appreciated.
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ICWI Coverage
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Lighthouse Basic School Treat Sponsored by ICWI Group Foundation since 2012, the Lighthouse Basic School, was treated to a day filled with fun, food and entertainment on December 16. The children were entertained by ten members of the ICWI Family who sang Christmas carols for them. The children danced and sang along with the team as they were treated to snacks and lunch. Additionally, there was a bounce-a-bout on location which certainly added to the day’s excitement.
ICWI Foundation members Kayla Lewis-Thomas (left), Broker Representative; Valerie Khani-Reynolds (centre), Chairperson of the ICWI Grants Committee; and Simmone ReidPryce, Broker Representative, have fun with students of Lighthouse Basic School in New Haven, St. Andrew.
Each child was then presented with a gift courtesy of ICWI which sent them home with huge smiles on their faces. ICWI is committed to the development of the children at the Lighthouse Basic School.
Christmas Cheer in the West - Jamaica The last quarter of 2019, saw ICWI Pros from the Western offices in
Everyone who participated,
Jamaica keep busy as good corporate citizens. ICWI staff, with the
including the parents, had an
assistance of the ICWI Group Foundation provided well needed school
enjoyable time.
supplies to the many students and teachers of Cambridge Infant School, located in Cambridge, Montego Bay. The Christmas giving would not be complete without providing the students with ice cream, cake and other Christmas treats before the students went on Christmas holidays. “Serving you...is all we do”
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ABeginning NewwithStart to a New Year Healthy Habits With the arrival of the New Year, there is no
this year, first ask yourself these
better time to focus on your health. Many
questions:
people will set New Year’s resolutions this year,
•
Why do you want the change?
but only a few will keep them. Ready to leave
•
What is it going to do for you?
New Year’s resolutions behind? Don’t give up
•
What has been holding you
on them yet, research shows that setting goals is still the best way to get results. People who set goals are much more likely to achieve them
back? •
What will happen if I don’t make a change?
than those who don’t. Choosing goals that have personal Having a plan and not relying just on willpower
meaning while also understanding
will help you be more successful in keeping
the barriers or challenges that have
your New Year’s goals. If you have struggled
prevented you from reaching your
with a goal in the past, then it might be better
goals in the past will be key to your
to take a step back before taking a step forward.
success this time around. Now that
Understanding how you got where you are will
you understand your WHY, here are
help you with a plan to be successful in the
a few more helpful tips for setting
future. Before setting your New Year’s goals
healthy goals this New Year!
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ICWI Coverage
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1. Make it realistic. Don’t set
4. Be patient. Most goals in life
your goals so high that you
are the process of a lot of hard
talk yourself out of them right
work, focus and determination
from the start. If you haven’t
over a long period of time.
exercised in the past then set a
Personal health goals are the
goal to begin with 15 minutes 3
same way. Focus on changing
days a week verses 60 minutes
one small thing at a time which
5 days a week.
will lead to big results in the
2. Avoid All or None Thinking. Instead of eliminating all
long run, NOT overnight! 5. Reward Yourself. It’s
sweets, try adding more fruits
important to reward yourself to
and vegetables.
stay motivated. When you hit
3. Group Your Goals. Ever
a milestone, for example you
heard the old saying kill two
hit your goal of walking 10,000
birds with one stone? Well,
steps 3 days out of the week,
sometimes when you are short
reward yourself with a new
on time this can be the best
shirt to exercise in or maybe a
way to achieve your goals.
manicure.
If you want to exercise more and spend more time reading then maybe you can read while riding a stationary exercise bike.
Source: https://www.conehealth.com/services/primary-care/anew-start-to-a-new-year-beginning-with-healthy-habits/
“Serving you...is all we do”
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The
International
Business Development Unit Providing a service second to none has
Its core functions are to facilitate growth,
always been at the heart of the ICWI Way. The
optimise efficiency and provide world class
Company’s motto for over 50 years has been
service turnaround times. The IBDU will also
“Serving you is all we do”, and it will continue
help with intermediary development and
to guide the ICWI Way for many more years
enhancing relations with ICWI’s business
to come. So as ICWI continues its expansion
partners.
throughout the Caribbean, the need to ensure that the Company’s standards and practices are
Another strategic objective of the IBDU is
maintained becomes even more important.
to introduce ICWI’s suite of e-Services to customers and business partners, to ensure that
The International Business Development
they experience the best customer service that
Unit (IBDU) began operating on November 1,
technology can provide.
2019, and was conceptualised to address the demands of Brokers and Agencies outside
The members of the IBDU team are Michelle
of Jamaica, with the overriding objective to
Robinson (Manager), Shelly-Ann Williams
coordinate and assist with the handling of
(Supervisor) and five Customer Service
quotations, and to provide back office support
Representatives - Drayon Bailey, Shamika
in claims and underwriting processing for The
Budhai, Denisher Powell, Kerrica Powell and
Bahamas, Cayman, St. Maarten and Trinidad &
Jesse Rowe.
Tobago. 14
ICWI Coverage
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ICWI Christmas Festivities JAMAICA Christmas Lymes Kingston & Spanish Town The Kingston and Spanish Town branches had a combined Christmas get together which was held at Chillin Restaurant & Bar after work on Friday, December 6. Staff gathered dressed in their “Christmas” attire and were feted
with good food, drinks and music. Although this year’s festivities were not as elaborate as in years past, everyone present had a wonderful time together outside of the office.
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Montego Bay The Montego Bay Branch had its first of what
prepared scrumptious Jamaican style breakfast which was
will now be an annual affair dubbed 'Holiday
shared and enjoyed by all. The morning was one of fun,
Breakfast' on December 24th. Staff from
food and fellowship.
Falmouth, Lucea and Montego Bay teams
Ocho Rios ICWI Pros in Ocho Rios took time out during the busy Christmas Season to ‘Brunch’ together poolside at the St. Ann resort of Jewel Paradise Cove. It gave everyone a chance to reflect on their accomplishments in 2019, and relax in the beautiful Ocho Rios sunshine.
“Serving you...is all we do”
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ICWI REGIONAL OFFICES Cayman On December 22, the Sunday before Christmas, the Cayman staff invited all of their brokers to join their Christmas brunch celebration at the Marriott Hotel. It was all an you can eat event, complete with all you can drink champagne! It was indeed, a very relaxing atmosphere which was enjoyed by all!
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ICWI Coverage
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Turks & Caicos In the midst of the hustle and bustle of the Christmas season, on December 20 the staff at the Turks & Caicos First Insurance Co. (TCFIC) took a welcomed breather to enjoy a festive Christmas Luncheon together complete with a Christmas cake, which was actually made by a client, just for the occasion! Santa also arrived early with gifts for everyone. It was truly a refreshing time of gathering.
Trinidad & Tobago The ‘Trini’ staff came out early to
As a beautiful close
the end of year party on December
to the evening, they
7th and had a grand time! They
were serenaded by
captured memories at the picture-
Trinidad's songbird,
perfect photo booth and were
Jasmine Adams. The
entertained by the popular Indian
party also honoured
dance group, Shiv Shakti. Later on,
the soon to be retirees
the violinist and the DJ brought
and long service
them to their feet and they set the
awardees for their
dance floor on fire!
contributions to ICWI.
St. Maarten ICWI Pros in St. Maarten hosted a Christmas dinner for Brokers, Agents and Staff on December 20, 2019. It was a time out of the office for everyone to get to know each other better and celebrate the achievements of 2019. “Serving you...is all we do”
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HR Corner
October 2019 -January 2020
Welcome Aboard A warm welcome is extended to the following employees who joined the ICWI family during the period October 2019 to January 2020.
Michael Anthony Jr. CSR, Customer Care Centre
Carolyn Barnes CSR, Customer Service Direct
Kriston Gordon Accounts Assistant, Finance Department
Najee Edwards Customer Service Rep, Ocho Rios Branch
The following temporary staff were also made permanent in January 2020
Dadria Scott Customer Service Rep, Montego Bay Branch
Nakeshia Hassock Customer Service Rep, Customer Service Direct
Shannett Facey Technical Manager, Trinidad & Tobago
Transfers
Secondments
Shaneke Richards-Caine Transferred from Head Office Customer Service to the Old Harbour Branch.
Kayon Dallas Seconded to Dominica Branch
Anneika Samms Transferred from Broker Underwriting to the Legal Department
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Shamoya Beckford - HR & Marketing Marcia Hyatt - Montego Bay Nikisha Jackson - Claims Romaine Lewis - Mandeville Yanique Lessam - Mandeville Shawn Allen - Mandeville Stephan Doyle - MIS Orlando Green - Adinistration
Michelle Robinson Returned from her secondment in Trinidad and Tobago, and is now the Manager of the International Business Development Unit at Head Office.
RETIREES Jamaica Carmen McBean It is with mixed emotions that we announce the retirement of Carmen McBean, Receivables Supervisor in the Finance Department. She has provided ICWI with 19 years of devoted service. Carmen's attention to detail, while keeping the broader picture in mind, has been invaluable. Her willingness to put in extra time and effort to help us meet deadlines has demonstrated a commitment to excellence that we have come to depend upon. In addition to her competence and skill, she has been a friend to many with her thoughtfulness and quiet encouragement.
Trinidad & Tobago Kasory Singh - October 19, 1987 to September 31, 2019 Affectionately called Angela/Angie, Kasory Singh worked with the Great Northern/ICWI family for 32 years. Over the years she has helped to develop and enhance the San Juan Branch, providing quality customer service. Angie clearly understood the Company’s motto “Serving you is all we do”. Thanks Kasory for the time spent with us and we wish you a wonderful retirement.
Pamela Thomas - Goodridge - March 01, 2012 to 31 December, 2019 Pammy has been a member of Great Northern/ICWI team for the past 7 years. As a Customer Service Representative, she served our customers the ICWI Way - Invited them in, Cared for them, Wondered about them and Identified solutions. She executed perfectly what ICWI customer service is all about. Congratulations on your retirement! Wishing you all the very best for the coming years.
Patricia David Khan - September 01, 1978 to December 2019 Pat or Patos as she was affectionately called, served the Great Northern Company for 35 years and then continued to serve ICWI for another six years – a milestone achievement of over forty-one years as an administrative assistant. Congratulations on your retirement. You’ve had a brilliant career and now it’s time for a fantastic retirement!
“Serving you...is all we do”
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DEPARTURES It is with regret that we bid goodbye to the following persons and wish them prosperity in their future undertakings: Adrian McBean Financial Accounting Manager Finance Department
Nakeisha Williams Customer Service Rep. Broker Underwriting
Tina Ashley McFarlane Receptionist/Telephone Operator HR
Amaliah Nation Programmer MIS
Terry-Ann Mills Accounts Assistant Corporate and Compliance
Yanique Daley Accounts Assistant Finance Department
Matches
Hatches Congratulations to the following members of staff who
Congratulations to Juliet
welcomed new born babies to their family.
Maragh on her marriage, she is now Mrs. Juliet Bonnick.
Liam Mitchell son of Marcia Hyatt Montego Bay Branch
Kayanna Penha daughter of Shadane Sullivan Montego Bay Branch
Leah daughter of Anneika Samms Legal Department
Condolences Our deepest sympathies to the following members of staff on the passing of their loved ones: Alrea Washington, Head Office Claims – Mother
Travis Morris, Montego Bay – Mother
Marcia Hewitt, Insurance Operations – Brother
Wendie Romain, Dominica – Father
Moreen Marks, Insurance Operations – Brother
Janet Gayle, Spanish Town – Father
Maxine Segree, Marketing Agent – Mother
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When someone you love becomes a memory, that memory becomes a wonderful treasure to always hold in your heart.
enny Majeed It is with regret and great sadness that the ICWI family announces the sudden passing of one of their own, Kenny Majeed, on January 14, 2020.
Kenny had 33 years’ experience in the insurance industry. He was inducted into the ICWI family as a Marketing Agent, when ICWI purchased The Great Northern Insurance Company on October 22, 2013.
Kenny had a long and rewarding career in the Insurance Industry in Trinidad, and he recently earned the title of ‘ICWI Agent of the Year’ for 2019.
Our sincere condolences to his family and friends. His presence and valuable contributions to the Insurance Industry, and the ICWI family will be missed.
“Serving you...is all we do”
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Corporate Head Office 2 St. Lucia Avenue, Kingston 5, Jamaica W.I. Tel: (876) 926-9040-7 876.545.ICWI direct@icwi.com www.icwi.com @icwi_jamaica
“Serving you... is all we do”