SMS magazine by RIZZEN

panning 1,200 feet of private, pristine coastline greeting the turquoise Caribbean, Hyatt Zilara Rose Hall and Hyatt Ziva Rose Hall share the same resort grounds and together, form an unparalleled, all-inclusive resort experience. Dining takes center stage and is led by an international and local culinary team that oversees unique offerings in the à la carte, buffet and innovative poolside ‘food cart’ experiences, among other delectable selections to delight your taste buds. The fresh flavours of the Caribbean are creatively combined to create unmatched dining experiences. These range from the local favorites of Jamaican Jerk, to an authentic Churrasqueria Brazilian Steak House, to a Moroccan style Fez Roof Top Lounge. Guests will enjoy an explosion of tastes, cultures and fine dining, all complemented by an excellent wine and spirit collection served by creative mixologists. Experience fun beach activities and real insight into Jamaican culture and music, as well as little surprises, like frozen treats delivered by poolside service professionals and rum tastings; the experience is endless. For additional relaxation there is a state-of-the-art Fitness Center that offers pilates and yoga classes at captivating scenic locations. Enjoy complimentary use of the hydrotherapy circuit at the resort’s spa. Indulgent spa treatments, massages, facials and body wraps may also be booked at an additional charge and enjoyed in the spa’s treatment suites or in sheltered outside venues overlooking the Caribbean Sea. Wedding and honeymoon couples will find professional romance staff to help each couple customize the perfect wedding or romantic celebration, appropriate for a variety of lifestyles. For corporate events, Hyatt trained meeting and incentive staff ensure each event is successfully executed. 2

SMS Magazine

Live the Legacy...Live Your Dream

Hyatt Ziva Rose Hall caters to guests of all ages and is a paradise of rest, relaxation and recreation. The hotelâ&#x20AC;&#x2122;s 387 plush suites, including 28 newly created premium swim-up suites, featuring oversized terraces with picturesque garden and ocean views. Sun seekers will be able to slip into any one of eight extraordinary pools,

featuring five swim-up pools and three whirlpools. Relax in luxurious lounge seating or linger poolside at the swim-up bar with personalized service provided by the pool butler. From gourmet gastronomy, to thrilling sports by land and sea, as well as an innovative childrenâ&#x20AC;&#x2122;s program, Hyatt Ziva Rose Hall will be an experience every member of the family will enjoy. Sophisticated and stylish, Hyatt Zilara Rose Hall will be an indulgent escape focusing exclusively on adults. Hyatt Zilara Rose Hall will feature its own gourmet dining and lounges offering premium branded beverages. Tucked along the western edge of the estate, this exclusive adult oasis will boast 124 elegantly appointed guest suites, including 30 romantic swim-up suites, which immediately transport vacationers to a serene environment 4

SMS Magazine

rich with neutral tones, energized by subtle splashes of deep blues. Guests of Hyatt Zilara Rose Hall can enjoy adult-oriented amenities including, four chic and contemporary private pools, a pool bar and restaurant surrounded by chaise lounges and Bali Beds, in addition to an unrivaled, private beach. The 234-room property creates an experience you want to come back for over and over again.

CON tent 8

Editor’s Note

10 12

Directors’ Welcome From the Seminar Consultant

SMS 2015 Highlights

The Joy of Parenting

by Michelle Gordon

Sail On

SMS Gives Back!

Richard Byles…

Marcia Richards 13

Conversation with…

Mark Chisholm Executive Vice-President, Individual Life Division

Legend In our Time Dr. The Honorable

Conversation with…

Karl Williams Senior Vice President -Group Human Resources & Corporate Services

Sagicor Foundation The Legacy of Giving Back ... Caring, Inspiring, Sharing

Christopher Zacca The Legacy Continues

Conversation with…

Loeri Robinson

Andre Latchman Team Member of the Year and Sagicorian 2015

Terron Dewar Team Member of the Year 2016

SMS Speakers

Legend of All Times

Sales Legends

Sagicor Salutes

Donovan H.Perkins by Davene Rowe

Leaving A Legacy Begins With A Healthy YOU!

by Kamila McDonald

Production Club Chairman & SMS Charity Director

R. Danvers Williams

2017 Planning Committee

Farewell

Thank You

Live the Legacy...Live Your Dream

SAGICOR MOTIVATIONAL SEMINAR SCHEDULE AT A GLANCE I AM SAGICOR BOLD CHILDREN’S CONFERENCE THURSDAY

FRIDAY

OCTOBER 5, 2017

OCTOBER 6, 2017

OCTOBER 7,2017

12 noon - 6:00 p.m

8:00 a.m - 8:30 a.m

Children’s Check in/Registration

7:00 p.m – 10:00 p.m

8:30 a.m– 9:00 a.m

8:30 a.m, - 9:00 a.m.

Welcome Fiesta - Cirque' A Family Event

Bold Welcome

Bold Sessions

9:00 a.m - 12 noon

9:00 a.m. – 12 noon

Dress Code: Casual Venue: Amphitheatre Hyatt Ziva & Lawn

SATURDAY

Bold Sessions 12 noon – 1:30 p.m.

9:15 a.m. – 12 noon

Lunch

Bold Sessions

1:30 p.m – 4:30 p.m

12 noon – 1:30 p.m.

Bold Sessions

Lunch

6:00 p.m. – 7:00 p.m.

7:00 p.m – 10:00 p.m.

Children’s Dinner

Bold Evening of Excellence Dress Code: Formal Venue: St. Andrew 1 & 2

7:00 p.m. – 10:00 p.m. Starry Night Movie Night Venue: East Lawn: Hyatt Ziva Dress Code: Comfy Casual aka. PJs or sweats

ADULT’S CONFERENCE THURSDAY

FRIDAY

SATURDAY

OCTOBER 5, 2017

OCTOBER 6, 2017

OCTOBER 7, 2017

12:00 noon - 6:00 p.m.

6:00 a.m. - 7:30 a.m.

Check in/Registration

Morning Boost

Hyatt Check-in/Sagicor Registration Booth

(1/2 hour sessions)

2:30 p.m. - 3:30 p.m.

7:00 a.m. - 8:00 a.m.

Pre-Confrence Workshop

Registration Open

Sales Managers

Hyatt Check-in/Sagicor Connexion Zone

2:30 p.m. - 5:30 p.m.

8:30 a.m - 1:30 p.m.

Pre-Confrence Workshop

Main Platform

Sales Team

Dress Code: Conference Polo Shirts

4:00 p.m. - 5:00 p.m.

2:30 p.m. - 3:30 p.m.

8:00 p.m. - 1:00 a.m.

Pre-Confrence Workshop

Empowerment Session

Sagicor Legacy Dinner & Dance

Sales Managers

Sales Team

Cocktails at 7:00 p.m.

7:00 p.m. - 10:00 p.m.

2:30 p.m. - 4:00 p.m.

Welcome Fiesta - Cirque'

Empowerment Session

A Family Event

Sales Managers

Dress code: Black Tie

Dress code: Casual Venue: Amptheatre Hyatt Ziva & Lawn

4:00 p.m. - 5:00 p.m. The ‘Recharge Hour’ 8:00 p.m. - 1:00 a.m. Glow Party Jewel Grande Resort Dress code: Glow in the Dark

Live the

...Live your

Editor’s Note

imilar to the Sagicor Group, our Magazine has morphed to highlight important transitions in our company. We have made great strides in 32 years with our product, known as the Sagicor Motivational Seminar (SMS). Our 2017 theme, “Live the Legacy…Live your dream” is an apt reminder that the legacy we have inherited is derived from purpose. This purpose was conceptualized by an idea from our beloved Director Emeritus who dared to dream big! Of course, it is also a reminder of how important it is to live each day passionately and to chart one’s destiny. 2017 marks a new era where we say welcome to a new chapter, as we say farewell and thank you to some of our legends. As the Director of Magazine, Sponsorship and Children’s Affairs, I am humbled by the many opportunities presented to interact and communicate with dynamic individuals, from our new Chairman and new President, to our sponsors and many first-time participants. In addition, this year our leaps in innovation have led us to hosting our inaugural children’s conference and I am exceedingly grateful to be a part of this awe-inspiring initiative. It is heartwarming that we have been given the task of caring for our young Sagicorians, and we thank you for entrusting us with your beautiful children. On behalf of the SMS committee, which has an awesome array of creative talents, we welcome you to three days of exhilarating, high energy, transformational experience!

Davene Rowe Editor-in-Chief

SMS Magazine

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Directors’ Welcome

ህ

elcome Team to SMS 2017!

Like Sagicor Group Jamaica, SMS has evolved positively over the years. The number of attendees has grown, the programme is more dynamic and we have hosted, and will continue to host a fantastic array of speakers. Also, our focus on social responsibility and community outreach is stronger and the occasion provides top class entertainment and vacationing value. This year, along with having our most powerful line-up to date, we will host our inaugural Children’s Conference and we couldn’t be more excited as we make this a memorable experience for each child! Our 2017 seminar will host our largest contingent of attendees, representing both our Sales and Administrative team members from all entities within Sagicor Group Jamaica, our Sagicor International territories and representatives from our Brokerage Partners. We are elated that you are a part of this life changing experience!

Olivia Campbell Seminar Director 10

SMS Magazine

Planning and seamlessly executing a seminar of this caliber and magnitude is no easy feat and requires vision, true dedication and commitment. Special thanks to our SMS sponsored leaders, Mr. Karl Williams, Mr. Mark Chisholm and Mr. Merrick Plummer, along with our Seminar Consultant, Ms. Marcia Richards, whose guidance throughout was significant and noteworthy. To the Planning Committee, their sub-committees, our speakers, production and décor teams, advertisers, sponsors and the management and staff of both the Hyatt Ziva & Zilara… Thank You! Last, but by no means least, to our team members who have over the past 32 years, shown unwavering interest and support, by investing in yourselves and our world-class seminar. You have witnessed the developmental and motivational opportunities that this seminar has presented over the years. Thank you for the opportunity to create what we hope will be a catalyst for you to achieve continued success today and beyond, in all facets of your lives. Blessings!

Michelle Distant Seminar Director

From the Seminar Consultant

Marcia Richards

his year’s staging of SMS 2017 is the biggest, best and most amazing seminar under the theme Live the Legacy… Live Your Dream. This means that there are various individuals who have come before us and have paved the way with excellent footprints to follow. We are extremely excited to be hosting our inaugural children’s conference, which will run simultaneously with the adult main conference. We will also have our first ever off-site event being held at Sagicor’s own Jewel Grande and are happy to welcome our Black-Tie Legacy Dinner. Our committee and subcommittee have been blessed with some of the most amazing team members who have been working tirelessly from April to bring this vision to life. We are also excited to be hosting the biggest contingent of Sagicorians from our other territories. Thanks to our Speakers, Sponsors and Suppliers. I am humbled, honored and grateful to be a part of this very exciting event. 12

SMS Magazine

Conversation with…

Mark Chisholm Executive Vice-President, Individual Life Division SMS

How has Sagicor helped in shaping your personal dream and your professional legacy? My personal goal has always been to break the cycle of poverty that I grew up in and to be able to give back to that community. Also, to impact children’s lives, by letting them know that they are valuable to society. In addition, my dream was to build a legacy where children are able to contribute significantly to society. My eldest daughter, a doctor, actually works at Trench Town Comprehensive Clinic and I am from Trench Town. My other daughter is a lawyer and we speak a lot about how she could assist some of the people in that very same community; those who have legal issues and are unable to pay to solve their issues. My third daughter is a third-year med student, and although I am not pushing her in the direction of mental health, it is a significant challenge in some of these communities, especially when you look at the social conditions, relationship problems and people not being able to live successful lives. Some of these individuals are depressed and if we don’t know that they are bipolar or suffer from other mental issues, then how can we change this concept of converting inner city communities into proper, socially driven communities? In terms of my professional legacy, I have not yet completed my ultimate goal. However, Sagicor has an excellent sales team; the core distribution channel, which is the engine of the Sagicor group, builds its brand value on a daily basis. Those advisors are the central theme of what I want to continue to build. I strive to leave a legacy that speaks of my drive to take care of my people; the advisors. We have advisors who sometimes have problems, and in many ways, some of the sales managers are not aware because the focus tends to be significantly on sell, sell, sell. My leadership style is not just about the numbers, it’s about growth. When I took over the division, my

motto was to “Develop a sales team that stands out, with quality people who are healthy, wealthy and wise.” We have a lot of advisors walking around who, are pretty much wealthy, but they have health problems and we have to be aware of some of these problems, even though some of it is confidential. I would like my leadership, admin and sales team to move from transactional leaders to transformational leaders. If you can transform the life of an agent, then the legacy will continue. As it relates to the whole wisdom of legacy, I will meet with people from my management team and ask them, “Now that you have gotten to this age, what is the legacy that you are leaving for your children, and what is it that you are building?” For me, it is not only about financial security for their children, but it is ensuring that they are able to be valuable to society, ensuring that they can give back to people who need it, and not necessarily to people who have it.

Live the Legacy...Live Your Dream

SMS Magazine

Conversation with…

Karl Williams

Senior Vice President -Group Human Resources & Corporate Services SMS

SMS

What is your favorite part of SMS? Can I say the whole part? SMS is a wonderful, inspiring, motivating and transformational experience. It is not an event, it is an experience. You have to live SMS. No one can really tell you about SMS, because no matter how excellent those words are, it would not do the experience justice. So, for me, SMS is a stand-alone, significant experience of a life time that one should not miss and indeed, you should have the pleasure of being there every single time it happens. How would you encourage team members to live their dream? We talk about “living your dream”, but let us really examine what that statement means. To truly give an honest answer one must identify the purpose and what the end goal is. I think a road block to people living their dream is that people are not really dreaming. If we are talking about a dream, in essence, we are talking about passion, and I’m not just speaking about surface stuff. We are not talking about things that you have, but rather, about

things that you hope for. Take some time to think about what it is that you hope for. This is the sort of passion and desire that will wake you up at 3 o’clock in morning to the sound of your heart and accompanying thoughts racing at rapid speed. What is it that puts a smile on your face, and connects to the smile in your heart? So, I think the first thing in living your dream, is simply, to dream. Dream big, dream real and dream passionately. After you have done that and you have that goal locked in, then you can make a decision about what you will need to do to accomplish them. You can start to strategize, but I want people to focus first on their dreams, because to live your dream, you have to have a really big dream. It cannot be something that is just ordinary. It has to be tremendous. It has to be huge (as Donald Trump would say). So live your dream, but begin by dreaming and doing it big.

Live the Legacy...Live Your Dream

Sagicor Scholars

Sagicor Foundation Sigma Run 2017

The Legacy of Giving Back ...Caring, Inspiring, Sharing

agicor Foundation is the philanthropic arm of Sagicor Group Jamaica committed to caring, inspiring and serving people across Jamaica, as it endeavours to improve the lives of those in the communities it serves. The primary areas of focus for the Foundation are health and education, with the Sigma Corporate Run, and the Sagicor Scholarship Programme, being the flagship events for the areas, respectively. Sagicor Foundation is also the title sponsor for the annual Jamaica Teachers’ Association National Athletics Championships. The Championship is the primary sports event on the Foundation’s calendar. Since the first staging of the Sigma Corporate Run in 1999, the event has raised over 200 million for numerous charities, with the primary focus of improving healthcare and children’s welfare. In 2017, Sigma had its highest participant turnout to date, of over 25,000 participants, as well as raising over $50 million in cash and kind, for the selected beneficiaries. These are Bethlehem Home for Abandoned Children (Operated by Missionaries of the Poor), Spanish Town Hospital

Special Care Unit and Mandeville Hospital Neonatal Intensive Care Unit. In support of the fight against the dreaded disease - cancer, Sagicor Foundation supports the Jamaica Cancer Society’s Relay for Life event. In addition to being a major sponsor of the Society’s Keeping Abreast Luncheon, which is held during Breast Cancer Awareness Month of October. Through its scholarship programme, the Foundation recognizes and rewards academic excellence to students transitioning from the primary level, after their successful completion of the Grade Six Achievement Test (GSAT) on to Secondary schools, as well as to tertiary students, both new and continuing. GSAT scholarships are awarded to the children of both internal (team members) and external (Sagicor clients) parties and are valued at $50,000 annually for five

years, renewable upon maintaining a B+ average. The Foundation also has a GSAT scholarship fund for children of service members of the Jamaica Defence Force (JDF), valued at $40,000 for one year only. The tertiary scholarships are also available to team members and clients’ children and are valued up to $250,000 annually for the duration of studies, up to four years. Currently, the scholarship programme has over 100 scholars. Other education-based initiatives for the Foundation include the Adopt-A-School programme, which was launched in 2016. Sagicor Foundation currently has a pool of over 400 enthusiastic and passionate Sagicor team members who volunteer throughout the year at the various Foundation activities.

Relay For Life

Reading is Cool

JTA/Sagicor 2017 Championship

FULL PAGE AD Sigma Run

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Christopher Zacca The Legacy Continues

hristopher Zacca, CD, JP, Business Executive, Business Leader and President & CEO of Sagicor Group Jamaica, is known for his business acumen and charming personality. A graduate of Campion College, the esteemed Massachusetts Institute of Technology (MIT) and University of Florida (UF), Christopher Zacca is a strategist, an entrepreneur, but most importantly, he is a family man. Known as the family grillmaster, he is also a father, a husband and the eldest of three children. His career started at Desnoes and Geddes in 1980 where he worked as a trainee plant engineer, then as a project engineer in 1982. He then progressed through the ranks to become vice-president of engineering in 1989. In 1992, just three years later, Christopher Zacca moved on to become the managing director of Caribrake under the tutelage of Gordon “Butch” Stewart. He later became the managing director of the ATL Group and member of the board of the Jamaica Observer, a director of the Sandals Group, and deputy chairman of the ATL Group. In 1996, he was appointed to the board of Air Jamaica and two years later, became the deputy chairman and CEO. Christopher Zacca was later elected as president of the Private Sector Organization of Jamaica (PSOJ), until 2009 and re-elected President in 2012, where he served until 2014. In 2010, he served as the special advisor on the Economy, Business Climate and Energy to the 20

SMS Magazine

then Prime Minister. Mr. Zacca also served on several state boards, including the Development Bank of Jamaica, Factories Corporation of Jamaica, National Education Trust and Jampro. He was the chairman of the Development Bank of Jamaica and the National Health Fund. There is much more to this brilliant man than his perfectly tailored suits. Here are twelve things to know about Christopher Zacca. SMS

SMS

Give us three words which describe you best and why? Personable, multi-layered and perfectionist. I really enjoy interrelating with people and draw strength from the people that are around me. Multi-layered means that I am profound, there are different layers to me, which I believe helps me to lead because I can operate at different levels and I am always thinking about all aspects of every situation. I am a perfectionist because I like to get things done accurately, efficiently and effectively. What would be the 1st paragraph about your life for our local newspaper? I don’t know about a paragraph, I guess it would say, “Chris Zacca is a man of integrity, who tries to build up people and who has been successful in both his business and personal life. Chris Zacca really has devoted himself to business and business growth in Jamaica and tries to develop a better country or tries to play a role in a better Jamaica.” What’s your favourite music genre and song? Reggae, of course. As it relates to my favourite song, that’s a hard one, but I would say, “Wear You To The Ball” by U-Roy. At age 10, what or who did you want to become and why? I think I wanted to become an engineer; which I kind of did, because my first nine years in life I was as an ‘engineer’. I always had a knack for mechanical sets, plastic models, airplanes and Legos - those type of things. I just really liked putting things together.

“My vision is that we build on a strong legacy and foundation...”

SMS

What is your favourite meal and place to visit?

SMS

Chinese Dim Sum and I think I love New York. I love the cosmopolitan feel, which is so different from Jamaica. Jamaica has the best beaches, best mountains and the best of everything, but New York is such a different experience.

SMS

The depth of professionalism and expertise; the way we aggressively work and work hard. They meet targets but still, operate as a family. Why did you choose Sagicor? Tell us three (3) things you like about this company.

What do you do to unwind and recharge? Not enough. I Spend time with my friends just chatting and “cooling out.” I get great pleasure in spending time with my son, my little five-yearold son - that is my greatest recharge.

What is the funniest thing that has happened to you recently? Something my son said to me. He said, “I’m going to give you points. If you’re good to me, I’ll give you points; and if you’re bad to me, I’m going to take away points.”

SMS

CZ SMS

What has been the most surprising thing about Sagicor?

What has been the toughest job assignment in your career? Next to being a father, Air Jamaica was the hardest assignment in my career. To effectively run a profitable airline in a small economy like Jamaica is hard. We almost made it, but 9/11 came and messed that up.

SMS

How important is leaving a legacy to you?

I think it is very important for every person to leave something behind. Wherever their path takes them, whether its organization or school, whatever it is, they should leave something behind so that people will remember them in a positive way.

I wanted to be at Sagicor because I thought there was no better place I could be, at this stage in my career. But there is no better place I could be as a business executive in Jamaica. The three things I like about Sagicor are the people, the people and the people. What is your personal vision for the company for the next three years? My vision is that we build on a strong legacy and foundation that I have inherited and to take Sagicor to even greater heights in Jamaica, in the Caribbean and the Central American territories.

“I think it is very important for every person to leave something behind. Wherever their path takes them...”

Live the Legacy...Live Your Dream

INVESTED IN JAMAICA PROPERTY

INSURANCE & BANKING

TOURISM

www.panjam.com

MANUFACTURING

Conversation with…

Loeri Robinson

Production Club Chairman & SMS Charity Director SMS LB

What are your thoughts on “Leaving a Legacy”? “We are not here just for ourselves, rather we are here to touch others in a positive and meaningful way”. The quote above speaks true, but leaving a LEGACY takes it to a different dimension! Life’s journey causes us, at some point, to question our PURPOSE in this realm. I have always believed there is a correlation between one’s PURPOSE and one’s LEGACY. We are all blessed with different gifts, fortitude and passions; all of which summarize our PURPOSE here on earth. Whether one’s PURPOSE is to ensure that the hallways of a building are cleaned immaculately or to make ultimate decisions pertaining to a country’s economy, the fact still remains that once done from the heart, and with good intent, there is absolutely no one that can dim that person’s light in fulfilling his/her PURPOSE! Leaving a LEGACY, therefore, amplifies ones PURPOSE. A LEGACY not only allows an individual the ability to maximize their true potential, but it also gives one the ability to TRANSCEND GENERATIONS. Simply put… Leaving a LEGACY brings forth HOPE where hope is lacking Leaving a LEGACY builds SELF WORTH where confidence is low Leaving a LEGACY provides GUIDANCE where there is no clear path Leaving a LEGACY creates a STANDARD for persons to aspire and surpass

“Leaving a LEGACY brings forth HOPE where hope is lacking” At Sagicor we are surrounded by legends both past and present. The universal truth is that every one of us has the ability to tap into our PURPOSE, live our LEGACY and actualize our DREAMS; because we ALL are the future LEGENDS of this realm, we just need to believe and manifest it... Sagicorians, I dare YOU to CREATE YOUR LEGACY!!!

Live the Legacy...Live Your Dream

Andre Latchman Team Member of the Year and Sagicorian 2015 human `dynamo’, talented, unassuming, congenial, amiable and respectful with tremendous drive, are some of the words and phrases that could aptly be used to describe this particular team member whom we know as André Latchman.

Latchman commenced at Sagicor at age 21, where he began establishing what was to become his indelible landmark as a temporary call centre representative in the Individual Life Division. Known to many as the “energizer bunny,” he works relentlessly to complete and/or achieve formidable targets without tiring. Latchman has worked in the areas of Customer Service, Team Leadership, the Group Client Contact Centre and Group Human Resources – Training and Development. He unstintingly gives of his personal time, skills, his intellect, knowledge and his overall competencies to facilitate the development and growth of the team, as well as the completion of tasks with successful outcomes. His astonishing attributes, that of being a go-getter, an enthusiast and exceptional performer, together with his resilience and demonstrated ability in the areas which he worked, have contributed significantly to his rapid ascension from an entry level worker to the post of Assistant Manager. Latchman’s passion is training, as he is convinced that this area is the `touch point’ for sending a clear message to the multifaceted public, that without the customer, there would be no Sagicor. In addition, he is popularly called “Mr. Customer Service,” with a mantra of delivering excellent service to all clients; meeting them where they are, anticipating their sometimesunspoken needs and indeed, fulfilling and satisfying their doubts/concerns with absolute ease, more often than not, exceeding their greatest expectations. Despite his demanding responsibilities, he still assists with the Clients Complaints Register, finds solutions and provides responses. He is fully committed to the Group Vision, regardless of department or unit; his watch words are, “Only when the clients win, do we win.” Latchman was one of the members involved in the training of

SMS Magazine

the entire Sagicor Bank Jamaica (SBJ) Team on T24-R14 (the bank’s new platform), which started in April 2015, and part of the team that designed the training module for the customer service representatives for Sagicor Investments Jamaica (SIJ). He was, however, the primary facilitator for the training of contact centre team members. He immediately identified that there was a need for an infusion of new initiatives to satisfy the needs of this group. To that end, Latchman designed and implemented individual service packets with product and service information, to which each representative would have ready access. This feature had a positive impact on the participants, as it brought an infusion of new spirit, motivation, and revised attitude to their approach to delivering the desired level of customer support. He realised a 39% improvement in the answer rate of the Group Client Contact Centre during the period August to October 2015, when he acted in the position of Assistant Manager in that area.

“Mr. Customer Service”

He is part-founder of “Elite Club Limited” where he serves as Senior Vice President – Member Service and Communication. Their motto is “Leaving a trail where there is no path,’’ and they are guided by the values: enthusiasm, loyalty, integrity, tolerance, trust, empowerment. The Club’s purpose is to raise funds and to provide direct relief/assistance to the poor. Latchman’s specific responsibilities include: overseeing and executing fundraising activities, liaising with stakeholders to ensure execution of the various charity/ outreach events, coordinate member service activities to promote the personal and professional development of club members, managing the club’s internal and external communication programmes and participation in the club’s outreach activities/events. Latchman also organised the Government Schools Assessment Test (GSAT) workshops for students at the Lime Tree Grove Community in St. Catherine, who would transition from primary to various high schools across the island.

SAGICOR MOTIVATIONAL SEMINAR HYATT ZIVA & ZILARA RESORTS

MONTEGO BAY 2017

THURSDAY 12:00 Noon - 6:00 pm CHECK-IN/REGISTRATION ADULT & CHILDREN Sagicor Connexion Zone

2:30 pm - 4:30 pm EMPOWERMENT SESSIONS Workshop for Sales Managers Presenter: Tony Gordon Venue: St. Catherine Room

2:30 pm - 5:30 pm EMPOWERMENT SESSIONS

Workshop for Sales Team Presenters: Nicole McLaren Campbell, Loeri Robinson, Michelle Gordon, Shawn Ashman, Norma Williams & Kamila Mc Donald Venue: St. Andrew 1 & 2 Rooms

7:00 pm - 10:00 pm WELCOME FIESTA: CIRQUE Venue: Amphitheatre Hyatt Ziva & East Lawn

Live the

...Live your

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SAGICOR MOTIVATIONAL SEMINAR

FRIDAY

HYATT ZIVA & ZILARA RESORTS

MONTEGO BAY 2017

ADULT CONFERENCE

Venue: Conference Room - Hyatt Ziva Dress: Conference Polo Shirt (Blue - All)

6:30 am -7:30 am

ECONOMIC FORUM/PANEL DISCUSSION Dr. Nigel Clarke, Dr. Andre Haughton & Dr. William Mahfood Moderator: Merrick Plummer, AVP-IL Sales

MORNING BOOST (1/2 hour sessions)

BrandeD #PERSONALBRANDING Norma Williams

6:30 am - 9:00 am

Eric Boles

12:00 noon - 6:00 pm

REGISTRATION OPEN Venue: Sagicor Connexion Zone

CHECK-IN/REGISTRATION The Conference Terrace, Hyatt Ziva Venue: Sagicor Connexion Zone

8:45 am - 1:00 pm

WELCOME & OFFICIAL OPENING Prayer: Marston Thomas

LUNCH

Mark Chisholm (EVP – Individual Life Division) Tara Nunes (VP- SIJ) Loeri Robinson (Production Club Chairman) Michael Willacy (VP- Corporate, Retail & SME)

2:30 pm - 4:00 pm

EMPOWERMENT SESSION Sales Team Presenter: Tony Gordon Venue: Main Conference Room

Tony Gordon T’Shura Gibbs SAGICOR SPEAKS Nadine Smith, Melicia Jones, Jennifer Tross-Clarke, Rudolph Kelly, Shakira Brown, Selena Chin Moderator: Merrick Plummer, AVP-IL Sales

STRATEGIC PLANNING/TRANSFORMATIONAL LEADERSHIP EMPOWERMENT SESSION Sales Manager Presenter: Eric Boles Venue: St. Catherine Room

8:00 pm - 1:00 am

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PARTY ‘ GLOW ’ Dress: Party Style Venue: Jewel Grande Resort

CHILDREN'S CONFERENCE Dress: Conference Shirt (Blue & White)

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8:45 am - 9:15 am

12:00 noon - 6:00 pm

WELCOME & OFFICIAL OPENING Michelle Gordon

9:15 am - 4:30 pm BOLD SESSIONS

BORN BOLD -(ages 6-8) Poise, Posture & Body Language BOLD Bracelets Modern Manners for the Modern Child YOUNG BOLD - (ages 9-12 ) I Am.. Communication: The Art of Listening Protect Your Rep

MISSION IMPOSSIBLE Bold Guests Natasha Lee/ Shawn Ashman

CHECK-IN/REGISTRATION Venue: Sagicor Connexion Zone

BOLD SESSIONS BORN BOLD - Mind Your Manners YOUNG BOLD - Grooming Girls BOLD TEEN - Grooming Boys

LUNCH

6:00 pm - 7:00 pm

DINNER

7:00 pm - 9:00 pm

“STARRY NIGHT” MOVIE PARTY Venue: The East Lawn, Jewel Grande Resort Dress: Comfy Casual (PJs or sweats)

9:00 pm - 11:00 pm

DINING ETIQUETTE Moderator Michelle Gordon Norma Williams with hotel M’aitre D

SAGICOR BOLD Talent Show

BOLD SESSIONS BORN BOLD - Groomed…Pretty Like A Colouring Book BOLD TEEN - (ages 13-17) Communication for Kids BRAND New You! YOUNG BOLD - Poise, Posture & Body Language Do Not Fallah Fashin’ Lessons in Leadership Poise, Posture & Body Language BOLD BROADCAST Bold Guest BOLD TE- BOLD Strokes with Shawn Ashman Loeri Robinson

Live the

...Live your

SAGICOR MOTIVATIONAL SEMINAR

SATURDAY

HYATT ZIVA & ZILARA RESORTS

MONTEGO BAY 2017

ADULT CONFERENCE

Venue: Conference Room Dress: Conference Polo Shirt (Male- WHITE & Female- BLACK)

POWER SESSION Kamila McDonald

6:30 am - 7:30 am

Children’s Conference (Main Stage) Facilitator: Michelle Gordon Moderator: Alysia White Christopher Zacca (President & CEO, Sagicor Group Jamaica Limited) Moderator: Alysia White

MORNING BOOST (1/2 hour sessions)

7:00 am - 8:00 am

REGISTRATION OPEN Venue: Sagicor Connexion Zone

Superintendent Gladys Brown Ellis

8:45 am - 1:30 pm

Damion Crawford

WELCOME / OPENING & FLAG CEREMONY Thanksgiving Prayer -Tshani Jaja

Keynote Speaker

NATIONAL ANTHEM

CLOSING CEREMONY

OPENING CEREMONY Karl Williams (Senior Vice President - Group Human Resources & Corporate Services)

7:00 pm

Rochelle Cameron Shawn Ashman Dr. Hon. R. Danny Williams TShani Jaja

COCKTAILS

Venue: The Conference Terrace, Hyatt Ziva

8:00 pm - 2:00 am

SAGICOR LEGACY DINNER & DANCE Dress code: Black Tie Venue: Main Conference Room

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CHILDREN'S CONFERENCE Venue: St. Andrew 1 & 2 Hyatt Ziva Dress: Conference T-Shirt (Black T-Shirts)

9:00 am - 1:30 am

WELCOME & OFFICIAL OPENING Devotion with Aunty Tshani BOLD SESSIONS BORN BOLD: Words Have Power! My Dearest Me YOUNG BOLD: You Are a Queen (Rochelle Cameron) How Big Are Your Dreams? BOLD TEEN: You Are a King (Eric Boles) Walk Good, Look Good

BREAK

7 -8 th

ADULT CONFERENCE WALK THROUGH BORN BOLD – Nature Walk YOUNG BOLD – Do It For The Love, Never For The Likes BOLD TEEN – Do It For The Love, Never For The Likes BOLD Afﬁrmations CLOSING CEREMONY Main Conference

7:00 pm

MINI MOCKTAILS 8:00 pm - 10:00 pm

SAGICOR BOLD Evening of Elegance Dinner Party Dress: Formal Venue: St. Andrew Conference Room

SUNDAY Live the

7:00 am – 11: 00

BREAKFAST & DEPARTURE

...Live your

Terron Dewar

Team Member of the Year 2016 rticulate, driven, energetic, detailoriented, effective communicator and team player, are just some of the words that aptly describe Terron Dewar, a diligent and determined team member, who copped the coveted award “Team Member of the Year 2016” for Sagicor Group Jamaica. Dewar’s positive work attitude, adaptability, determination and knowledge of the job, contributed to his development as an extremely competent and effective team member who earned the profound respect of his internal and external clients. His performance did not escape the notice of management, as within two (2) years of joining this organization, he was promoted to the position of Assistant Manager, Group Marketing. His rapid advancement came as no surprise to the team, as based on his work ethic, loyalty, dependability and commitment, they deemed it a well-deserved recognition of his unstinting and exemplary service over the past two (2) years. Dewar is a Past President, Acting President, Vice President and Games Committee Chairman of the UWI Guild of Students, and is a two-time recipient of the UWI Premiere Award (UWI’s highest student award). He is consistently at the forefront of making it all happen by constantly brainstorming with his team

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members, thinking “outside the box,” and formulating creative ideas to improve our products and services. His recommendation that the eAdvantage product be repriced from $5,000 to $1,000 in order to make it more accessible to college students, was not only approved by the Bank but was embraced as the price point for the product generally, creating a selling advantage for this unique product to be positioned in the market. Additionally, to boost the Group Sales Loan Drive, Dewar created an editable email embedded flyer with a backend calculator that allowed clients to input their loan repayment figures in order to pre-determine the total that they could afford to borrow. He then coordinated an email group for the Group Sales Team, from which all marketing communication could be sent and received. All communication was hyperlinked to the email grouping with a simple clientfriendly input form which was completed and sent to the Group Sales Team, thereby improving the efficiency of the sales team in monitoring and responding to client queries.

The systems allowed the team to process and disburse loans in two (2) days, without having the client visit the Branch. Having launched this “Direct Offer Selling Tool” in September, the sales team went on to book over 135 loans valued at $170M. Social involvement and volunteerism are additional hallmarks of Dewar’s passion. His external community engagement includes serving as a Student Advisor at the University of the West Indies (UWI), where he designs and deploys developmental programmes for students. These programmes include but are not limited to Event Planning for Development Seminars, Corporate Sponsorship and Entrepreneurship, Sexual Education and Health,

Budgeting for Campus Life and Social Media Etiquette. He is also currently responsible for the “First Year Experience” group and creates programmes for students that include mentorship and leadership Training. Additionally, he serves as Co-Chairman of the Baulk Basic School Board. Last year’s occasion saw Dewar spearheading major renovations of the school’s facilities, including the installation of new bathrooms that now provide adequate amenities for the children. As a member of the Sagicor team, Dewar exemplifies the values by which we operate - Service, Communication, Respect, Integrity and Teamwork (S.C.R.I.P.T).

“Social involvement and volunteerism are additional hallmarks of Dewar’s passion.”

Eric BOLES

SPEAKERS

Eric Boles is the president and founder of The Game Changers, Inc., a leadership development firm located in Lakewood, WA. He is the author of several executive and emerging leader development programmes used across the globe and has been translated into seven different languages. He is also an executive advisor, coach and trainer. Eric Boles is also a highly acclaimed keynote speaker who shares his inspiring and challenging insights and strategies with thousands around the world each year. He has recently worked with some of the most recognized and respected organizations such as Motorola, Nordstrom, Nationwide Financial, Dunkinâ&#x20AC;&#x2122; Brands, Verizon Wireless, Michelin Tires, Novo Nordisk, John Deere, TD Ameritrade, Aviva Insurance, Starbucks, Fluor, USAA and Alaska Airlines. Prior to becoming an authority on Leading and Managing Change, Teamwork, Cultural Transformation and Peak Performance, Eric played in the National Football League with the New York Jets and the Green Bay Packers where he was introduced to many of the concepts of high performance and teamwork he shares today.

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Nicole

Tony

CAMERON

GORDON

MCLAREN CAMPBELL

Rochelle Cameron is a dynamic personality and highly sought-after speaker, she provides a unique perspective on leading and motivating teams through change with her “Adrenaline Roch” style of passion, high-energy and sense of humour to shape and deliver serious topics in a way that is both interesting and entertaining. An attorney-at-law and Vice President of Legal & Regulatory of FLOW - Jamaica, Cayman and Trinidad & Tobago and Company Secretary. She was called to the Jamaican Bar in 1998 and is a former Crown Counsel with the Office of the Director of Public Prosecutions in Jamaica. In addition to her legal training, Cameron holds a Master of Business Administration in International Business. Her blend of organizational skills and business acumen allow her to be a valuable contributor on several private and public sector boards including Columbus Communications Jamaica and Trinidad & Tobago, the Universal Service Fund, Factories Corporation of Jamaica and as Chairman of the Creative Production and Training Centre.

Tony Gordon is one of the bestknown names in the world of financial services.

Nicole McLaren Campbell boasts a fiercely flourishing career as an entrepreneur, educator, professional speaker and author. Featured on the Nickelodeon Channel at age fourteen and chosen by Teen People Magazine as one of “twenty teenagers who would change the world,” Nicole has grown to be regarded as one of the most influential voices on empowerment, education, parenting, fashion and entrepreneurship. In 2017, she was presented with the Women In Leadership Award by UNESCO at their Paris Headquarters.

Rochelle encourages audiences to produce positive change by identifying, owning and developing their talents and skill sets to unlock their professional and personal success.

In 2001 he became the first President of MDRT from outside North America – having had the unique distinction of having served both as Chairman of MDRT’s Top of the Table and as President of the UK’s insurance agents association. As a speaker, he has spoken in over 50 countries. He is the author of the bestselling book “It Can Only Get Better”, Tony’s route to sales success. This 48-year Life Insurance veteran has been an MDRT member for 40 years and a Top of the Table member for 39 years. He was featured as one of the 12 outstanding life insurance sales people in the book commissioned by MDRT entitled “The Greatest Insurance Stories Ever Told”. Now retired, or as Tony prefers to say “rewired”, he focuses his time mentoring other agents, speaking, looking after his other business interests and spoiling his five grandchildren.

Nicole is a graduate of the St Andrew High School for Girls, Phillips Academy ‘Andover’, Princeton University and the University of London’s School of Advanced Study and School of African and Oriental Studies. In 2010 she founded AIM Educational Services, which immediately and completely revolutionized the preparation of students for college, both locally and overseas. She is also the founder of the AIM Higher Foundation with a mandate to identify, develop and empower promising low-income students so that they too can access tertiary education. In 2017, Nicole published her first book Make It Count: Tips on Unlocking Your Vision in 2017 and Beyond which has already enjoyed widespread acclaim and success.

Live the Legacy...Live Your Dream

SPEAKERS

Rochelle

Tshani

Norma

Michelle

JAJA

WILLIAMS

GORDON

Tshani Dassita Birhan Jaja means “Marvellous, Morning Glory, Gift of God”

Because your winning personality isn’t the first thing people see. More than 18 years as a trainer, Norma’s ability to impart knowledge and inspire change is unparalleled. She has created training programmes for several hundred flight attendants and pilots who found themselves as the ‘face’ of the former national airline Air Jamaica and currently for Trinidad-based Caribbean Airlines. Norma is responsible for the intense new and recurrent training programmes that flight crew undergo, specializing in human performance and crew resource management issues. She is the co-creator of LEAP (Leadership, Empowerment & Action Programme) - a system-wide empowerment training facility focusing on personal branding, communication coaching and styling. Norma is also an in-demand event conceptualizer, brand developer and execution artist. “With a discerning eye and a penchant for fashion,

Michelle Gordon is the CEO of B3 Caribbean, she is a Parenting & Lifestyle Consultant and Parenting Motivational Speaker. She is knowledgeable and proficient in creative business and product development, brand-building, publishing and event marketing & execution, with over 20 years experience in customer relations and leadership management. In 2005, she opened Boy O Boy Limited; a full-service children’s boutique that specialized in concierge services for new parents. During her seven years of operation as a retail store owner, Michelle quickly learned the key components to creating a successful balance in motherhood and entrepreneurship.

Norma has been unapologetic about her bold style since she was old enough to dress herself. Her ability to redefine norms and to predict and assimilate trends has solidified her role as one of the region’s most talented style visionaries. “...in customer service, there is no second chance to make a first impression”

In 2012, full-fledged Momtrepreneur Michelle, mother of two, launched the Caribbean’s first dedicated parenting magazine; B3 Parenting Magazine, representing Bump, Baby & Beyond and aiming to re-define Caribbean parenting with style, class and unquestionable beauty. Today, Michelle stands at the helm of a growing publishing business, with B3 enjoying readership in more than 44 countries globally, and physical distribution in Jamaica, Trinidad, New York and Ontario. She is also the curator of lifestyle events aimed at educating and entertaining parents and children alike. She is also the editor of Indulge Food & Wine Magazine.

Live the Legacy...Live Your Dream

SPEAKERS

Dynamic, creative, inspiring; Tshani is the Acting Director of Marketing for Yello Media Group. She’s also an abstract painter, founder of Funfest family festival, inspirational speaker, writer, mentor and mother. The core of her being is rooted in the word of God that affirms that she is fearfully and wonderfully made. With a passion to succeed, lead and inspire, Tshani’s desire is to help others reconnect to their source of power, strengthen their spiritual relationship with God, overcome selflimiting thoughts and rise to their full potential. She’s inspired by her mother, Nsombi Jaja, who has taught her that God’s love and power is endless, to walk by Faith and not by sight, that failure is only a mindset and to reach for the stars. Mother to an extraordinary young man, Jhelani, Tshani lives by the mantra, “ I’m shifting my attention to a place where ALL things are possible because that is where God is.”

SPEAKERS

Damion

Kamila

T’Shura

CRAWFORD

MCDONALD

GIBBS

Damion Crawford was poised for leadership as early as 2003 when he became the Guild President at the UWI School of Hospitality in the Bahamas, and a UWI Mona Hall Chairman. The expressive leader then catapulted his way to national prominence in 2004 after leading a much-publicized student protest at the University of the West Indies.

Kamila McDonald holds an undergraduate degree from Stanford University, a Master’s in Journalism from the University of California Berkeley, former co-host of Jamaica’s premiere entertainment show ‘Onstage’ and recipient of Miss Jamaica World Beach Beauty in 2009. Founder of JamRock’s Total Fitness of the original Jamaican “Fitness Boot Camp” which launched it’s first successful boot camp at The Liguanea Club in Kingston, Jamaica.

T’Shura Gibbs is a passionate leader and advocate for customer service excellence with a reputation for going the extra mile.

Crawford has spearheaded both personal and political initiatives including: a peace initiative in Spanish Town; a free tutorial programme dubbed H.O.P.E (Helping Our People Excel) for CXC students; and a revolving loan scheme at the Credit Union for students in need. Crawford entered representational politics in 2008, and was elected President of the People’s National Party Youth Organization (PNPYO), an office he held up to April 2011. He is the Managing Director of Crafton Holdings Limited which operates a liquid egg factory and a poultry farm. He has earned a Bachelors of Science and Masters of Science Degrees in Tourism Management and currently lectures at the University of the West Indies, Mona while completing his final year of his Doctorial Degree programme. 36

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Kamila McDonald is an energetic and passionate certified trainer, sports nutritionist, TV host and MOMtrepreneur – on a mission to becoming the happiest, healthiest possible version of herself. Kamila’s following believes her mission on earth is to share the gift of health and fitness she receives after conquering years of being overweight and battling an eating disorder.

In her present capacity as Director for Region West, T’Shura oversees 212,000 customers and 264 employees across six (6) parishes. Her experience in customer service and operations management spans over twenty (20) years, most of which she spent in the airline industry across several Caribbean Islands. Of note is the fact that T’Shura is the only Jamaican to ever hold the post of General Manager for Avianca Airlines as well as the first Jamaican and the first female to head US Airways’ Jamaica operation, where a fivefold increase in flight activity was realized under her leadership. Under her leadership, Jamaica’s first Energy Efficient Smart Home was created and a cutting edge application built to improve system reliability. She is often recognized and commended for her accessibility and engagement during periods of crisis and was recently recognized by the Montego Bay Chamber of Commerce for her work in delivering outstanding customer service to the city.

Credits SAGICOR MOTIVATIONAL SEMINAR TEAM

Shawn

Gladys

ASHMAN

BROWN ELLIS

Shawn Ashman holds a Master’s Degree in Management Information Systems (MIS) from the University of the West Indies, Jamaica and a Bachelor’s of Business Administration from Viterbo University, USA. She is an international Artist whose passion is creativity. In 2005 she completed a course of study at the Edna Manley School of the Visual and Performing Arts and has since developed her Artreprenur business where she delivers unique art-related goods and services to individuals and companies.

Superintendent Gladys Brown Ellis joined the Jamaica Constabulary Force 29 years ago and has served in varying capacities including Head of the Legal Affairs Division, Legal Officer at the Bureau of Special Investigations, Former Commanding Officer at the Centre for the Investigation of Sexual Offences and Child Abuse (CISOCA), Former Head of the Court of Enquiry and is currently one of two sitting Presidents at the Area 4 & 5 Court of Enquiry Disciplinary Panel.

She is a National Mentor and author of the book: “Life on Canvas, The Art of Painting Your Life Beautifully.” Ashman has developed a zeal for “Upcycled Art” where she recycles computer parts and jewellery to create unique art pieces. She also shares, in her motivational and inspirational talks, her techniques on how she upcycled her life from a poor and despondent child to a successful and driven adult.

A motivational speaker, an educator at St. Georges College and Author of Patriarchy in the JCF: Its impact on Gender Equality, Ellis holds a Bachelor of Arts degree in English, a Bachelor of Laws degree, and a Master degree in National Security and Strategic Management, from the University of the West Indies and a Certificate in Legal Education (CLE) from the Norman Manley Law School and is a practicing Attorney-at- Law. She was awarded the Prime Minister’s Medal of Appreciation for Service to Jamaica in 2001 and 2013.

Editor-in-Chief

Davene Rowe Contributing Writers

Davene Rowe Kamila McDonald Michelle Gordon Michelle-Ann Lettman -------------

RIZZEN TEAM Graphic Designer/Layout Artist

Oneil Banton Copy Editor

Alyson Robinson -------------

SPECIAL THANKS Karl Williams Michelle Gordon Norma Williams Printed by

Pear Tree Press Copyright © 2017 Sagicor Motivational Seminar. All rights reserved. This material may not be reproduced, displayed, modified, distributed without the express prior written permission of Sagicor.

SMS Magazine

Live the Legacy...Live Your Dream

TheJoy

of Parenting by Michelle Gordon

Live the Legacy...Live Your Dream

here’s a purity and simplicity that I associate with childhood. Carefree days filled with whim, fantasy and laughter. Never-ending play and adventure occupied our minds and captured our days, and simplicity was dictated by fewer choices. If we, as parents today, only knew then what we know now, I’m sure we really would have put more effort into enjoying every single moment as children. I’ve learned on this journey that one of the greatest challenges in parenting is recognizing and accepting the differences between the kinds of parents we want to be and the kind of parents that we actually are. Where we are today is the ‘here’ of our lives, and where we want to be is the ‘there’ of our dreams. It’s in between the ‘here’ and the ‘there’ in our journey as individuals and parents, that we find the most important part. This is the part where we mould our children’s present to build the foundation for their tomorrow. They say it’s love that makes the world go round, and we see that in the passion of parenting. Whether it’s igniting the eros love between man and woman, the painstaking storge love of a protective mother, or the agape love for unity that sees family life flourish; it’s all about love as the foundation on which we build ALL, and prepare our children for well-adjusted, successful futures. Our children are growing up in a heavily goal-oriented world. Each stage of development presents new 42

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“As parents, we often lose sight of ourselves when we are consumed with caring and providing for our children” objectives for them - be it taking that first step, conquering GSAT or learning to drive. We keep telling them to ‘keep going’ and ‘never give up’ because we know that quitters don’t win. Along the way, we encourage them to set goals of their own- little life goals that shape and mould them. As the first loves in their lives, we celebrate with, and for them, each time they accomplish whatever goal is set before them; and so it should be. But what about us? As parents, we often lose sight of ourselves when we are consumed with caring and providing for our children. They take centre stage, while we work assiduously behind the scenes. While that’s great, we have to remember that whether we like it or not, they are watching and they will model our behaviour.

What are your goals for you? Where are you on your ‘joy and happy scale’? I’ve learned that happiness comes from outside; someone or something provides that happiness for you. And while it may feel good, we have little control over when it appears and disappears, but we enjoy it while it lasts. But joy, now that comes from within. It’s deep, and can’t be diminished by all the things that make life in general, and parenting in particular, challenging. I wish for us all to seek and find a joy so pure that nothing can remove it. When that joy abounds, being better parents comes effortlessly. The sleepless nights with a new baby, the financial stresses of a growing family, or the defiance of a headstrong teen, none of these factors can take joy away. Joy allows us to still smile in the face of adversity, knowing that we’re ok. Isn’t that what we want ultimately?

Today our children are free to make choices that were previously not accepted as mainstream. The lawyers and doctors of yesterday are just as popular as the designers and the marketers of today. Our roles as involved parents raising a generation of children of a creative revolution is even more critical as we guide them in the art of achieving their dreams and finding that source of true joy. I posit that our commitment to our children should begin with our commitment to ourselves because we really can’t pour from an empty vessel. So, while we’re making a multitude of sacrifices for our children, we have to carve out our own time. We’re all on a mission to secure the happiest, fondest memories for our children so that when they look back at their early days, they will smile at the beauty of a happy and joyous childhood.

“Today our children are free to make choices that were previously not accepted as mainstream.”

Sail On Live the Legacy...Live Your Dream

Gives Back!

Sagicor team members were involved in the process from the inception; departments were invited to submit nominations and vote for students of their choice.

Congratulations to our 2017 recipients Ashley McPherson : Age 16: Immaculate Conception High School: Upper 6th form (grade 13) This year, the Sagicor Motivational Seminar (SMS) 2017 awarded grants to three (3) secondary level students who have demonstrated academic excellence, with academic record of at least a â&#x20AC;&#x2DC;B+â&#x20AC;&#x2122; average and proven financial need. In addition, Students had to be in grades 11, 12 or 13, demonstrated good character and integrity and have volunteered or participated in community service in the last year.

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Joseph McLeod : Age 16: Petersfield High School: 5th form Melissa Williams: Age 17: Immaculate Conception High School: Upper 6th form A big thank you to team Sagicor for saving a dream!

Visit us at 42 Â¾ Beechwood Avenue, Kingston 5 754-8775

PANORAMIC JANITORIAL SALES & SERVICE (PJSS)

WITH THE COMPLIMENTS OF

Richard Bylesâ&#x20AC;¦ Legend In Our Time

ichard Byles served as the president and CEO of Sagicor Group Jamaica Limited between February 2004 and April 30, 2017. Previously, he had a successful career serving as the president and CEO of Pan Jamaican Investment Trust Limited (Pan Jam) for thirteen years, where he chaired the trading, banking and insurance subsidiaries, pursued strategies of mergers, acquisition and divestments. He also served as the co-chair of the Economic Programme Oversight Committee (EPOC), a private/public sector committee established to oversee the implementation of the 2013 IMF programme in Jamaica. In addition, he served as the chairman of the National Water Commission (NWC). He is a former vice president of the Private Sector Organization of Jamaica and represented them on the country’s Development Council. We can all agree, that he is an exceptional leader who has the innate ability to call on the right skills. In fact, at times, his focus, persistence and determination are seen as superhuman. He is the: Chairman of the Sagicor Group Jamaica Limited - Sagicor Real Estate X Fund, Desnoes & Geddes Limited (brewers of Red Stripe), Sagicor Property Services, Sagicor Life of the Cayman Islands Limited, Sagicor Reinsurance Limited (Cayman), Sagicor Insurance Managers (Cayman) and Sagicor Bank Jamaica Limited. He is currently a director of Sagicor Investments Jamaica Limited, Pan Jamaican Investment Trust Limited and Sagicor Life Jamaica Limited. This great leader, prolific learner and innovator has excellent tactical capabilities and charisma, with the ability to think big and act bigger. We sat down with Byles to share his experiences:

SMS RB

How were you able to balance your family and a demanding career?

“One of the ways in which I try to ration my time is by starting work very early...”

I don’t know if I have done a good job at it. That is why I had to thank my wife so profusely at the farewell function. She really has understood that I am very committed to being successful in my career and she has been very supportive. There are certain things that we share and enjoy, like our garden at home. One of the ways in which I try to ration my time is by starting work very early so that when I am done, she is virtually done too. That way we can spend afternoons and evenings together. She has been generous in allowing me to work on Saturdays. Every now and again, I slip out to work on Sundays. She does not know this, so don’t tell her! But really, by starting earlier and finishing fairly early, we have been able to spend the evenings together and share Sundays, as we always do, especially in the garden. On Saturday evenings, we go out somewhere and have a nice meal and a glass of wine. My sons probably are happy that I didn’t spend too much time or any more time with them. They have grown up to be nice, great, independent young men with daddy not being domineering, but I have many years to come, I hope, which I will be able to spend with all of my family.

Live the Legacy...Live Your Dream

SMS

Tell us about a day in the life of Richard Byles preretirement. I have what you will consider to be a sleeping disorder, as I do not sleep very well. I am up very early, 3 a.m. most days, I have my coffee and get to the gym for 4 a.m. Generally, I stay at the gym for 40 minutes or 50 minutes and then I am at my desk by 5 a.m. The next 2 ½ hours are the most productive. I get my whole day organized, I review the previous day, look ahead, if there is anything I need to think through, I do. Anything I need to write, I do. So that when everybody gets in at 8:30 a.m., I’m ready for them. Once everything has been done, it is then a process of meetings, meetings, meetings. I like to wind down by 4:30 in the afternoon, but sometimes I have social commitments that continue into the evenings. Or I may have a meeting that stretches beyond 4:30, 5 o’clock. I try not to, but sometimes it happens that way, and whenever I have to stay out 6, 7, or even 8 o’clock, I am dying to sleep, because I go to bed at 10 o’clock pretty much every night, and that’s a typical day for me. SMS

SMS Magazine

If you were to paint your picture, what would your painting look like? What would it represent? It will just say that I’m a kind of person who will get what I have to do, done. People will say that I am impatient and in many respects, I am, but that is a part of getting things done. I like to be very punctual, and that again is part of getting things done. No matter if it is a big

task or little task, I pride myself on doing it well. I believe that has helped me a lot because people look back at what I have done and said “That job was well done”, small or big and that has certainly helped me in my career. So, I will say that my painting will be one of commitment to the job at hand. SMS

Now that you have retired, what’s next? I don’t know, except I am the chairman of Sagicor and I expect that it will absorb a fair amount of my time. As the chairman, I have a lot of interest in our strategic direction and our policy. It involves more than attending meetings. It’s going to be thinking and consulting with the C.E.O. about where Sagicor should go, where are the opportunities in a strategic way, not in an operational, tactical way. I like that very much and I am looking forward to that. Also, I am looking forward, I think, to stepping back from some of the operational pressure. Though I did not realize that until it really dawned on me that I was retiring, and then I began to feel the weight of the operations. But other than that, it is like you’re running, and you get to the stage where you can’t feel pain anymore. You’re just running through that pain. I think that’s where I was, now that I know I have retired, I am kind of looking forward to slowing down. We will see after a month or two, whether I am bored with retirement and what more, if anything, I would do.

SMS

You have passionately served your country; do you have any plans of continuing on this path?

Yes, I am passionate about Jamaica and what we can do. To an extent that I have an opportunity to help, I will, but I have just one criterion, and it is that whatever I am asked to do, it must be meaningful. I am not interested in chairing this or chairing that. I want something that can be impactful. If it can’t be impactful, then I don’t mind watching my garden grow!

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What three words describe you? Passionate, for sure; I am passionate about everything. Impatient; I am impatient in most things and I am a committed person. Also, I pride myself on being respectful to others. It is a trait that my two boys have as well because many persons have

“I would let them know that they are a wonderful set of people ...”

commented to me about how respectful and courteous they are. So, I hope I have set a good example for them in that sense. SMS

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Is there anything during your tenure that you did not get to accomplish or anything you would have done differently? Looking back, there are always things that I could have done better, but… no, not the big things. What I would say is that, when you are in the rough and tumble of being C.E.O., driven by circumstances, driven by what you want to achieve, sometimes you can’t smell the roses. Strangely enough for me, in the last month or so, I have had the experience of smelling the roses and I thought that I really enjoyed the company of my colleagues. I know now that I did not just enjoy it, I cherish it. They have been wonderful, wonderful people and I think maybe that’s a sign that if I had to do it again, I would like to be more sensitive to what they have come to mean to me and to appreciate that relationship even more. They’re just a wonderful set of people, all of them. But generally, I think the big things I wanted to do, I have done. Your send off gathering was emotional for you and the team; if you could have every single Sagicorian gathered in the same setting, what would be your last address to the team be?

feel the same way about people. They hold me in high esteem, I show them respect and I really appreciate it. SMS

I would let them know that they are a wonderful set of people and they have created the success we have had. It’s them! Whilst I and other members of the leadership team gave some guidance, it is they who have executed and represented the company. They are the ones who everyone sees and interacts with and they really are a great bunch. I meet people from the outside who say to me, “Boy, I want to work for Sagicor enuh!” They think that the group is exciting, they think that the relationships are generally good within the company. That is just tremendous, which is not something that you find always with big and successful companies. So, I really think that that side of our human relationships, team building has been extraordinary, and there is more for us to do. One of the things I want to look at when I am the chairman and to discuss with the new C.E.O. is, “What is our big strategic objective?” I think it is to be a great company. I think we are a very good company, but we can be a great company. And so, to define what that great company is to ask, “How do you recognize it?” What do you have to do to be really qualified as a great company? I have some ideas about it, I want to discuss it with him and see whether we can stretch and achieve that title of being a great company because I think we have potential. What are you most proud of? When you look at the numbers (financials), there is a lot to be proud of. We have spoken about them a lot to media, team members, blastoffs, corporate awards and other events, but what I am most happy about is the relationships. If I take the elevator and Sagicor people are in it, Water Commission people, any of the tenants, anybody, they are very nice to me. I walk on Knutsford Boulevard and people say “Hello Byles,” ”Mr. Sagicor Prezi,” ”Big Man” and these are people who do not have anything to do with Sagicor. That respect, I love it, I relish it, I cherish it and I

What would you say to someone who thought that while you were President & CEO, you may not have understood the day to day struggles of the average person? Everybody has their challenges, some people’s challenges look small to others, and some people’s challenges are pretty basic and fundamental. But everybody has their challenges. Hopefully what Sagicor does, if it doesn’t fulfil everybody’s dream, is to provide a stepping stone to them achieving that eventually one day. Sagicor may not be able to satisfy what 2,500 people want in life, especially when you have 2,500 ambitious, driven people. They all have goals that are significant, but if we can provide a foundation, a stepping stone to getting them there, I think we would have achieved, for every team member, what we can. So long as the environment is generally a happy, progressive one, that the company grows and that we can share that success of the company with the team I think that we are fulfilling our mandate.

Live the Legacy...Live Your Dream

Dr. The Honorable.

R. Danvers Williams Legend of All Times

r. the Hon. R. Danvers “Danny” Williams OJ, CD, JP, Hon. LL. D (UTech), Hon. LL.D (UWI) is the founder of Life of Jamaica Limited, now Sagicor Life Jamaica, serving as President & CEO on two separate occasions. He is a member of the Boards of a number of Sagicor Group Jamaica member companies, including Sagicor Real Estate X Fund Limited and Sagicor Group Jamaica Limited, since 1969. Danny Williams currently serves on the boards of several organizations and foundations. He is a director emeritus of Sagicor Life Jamaica and Jamaica Broilers Group Limited. In addition, he served as a director of Dolphin Cove Limited from December 1999 to November 18, 2015, and President of the Jamaica Association for the Deaf for 10 years. His exceptional contribution touched the lives of many. As chairman of the Jamaica Association for the Advancement of Literacy and the National Development Foundation of Jamaica; Vice President of the Jaycees of Jamaica and the West Indies Jaycees; Chairman of the Jamaica Anti-Doping Committee; Chairman of Air Jamaica Limited; Chairman of Jamaica Tourist Board; Chairman of Irish Town, Redlight & Middleton Community Development Limited; Chairman of The Private Wing/Tony Thwaites Wing at UHWI; Chairman of the Jamaica College Board of Governors and Chairman of the Jamaica College Foundation. Dr. Williams has devoted himself to serving his country and his fellow men. His outstanding accomplishments and impressive legacy are phenomenal. Williams has shown great strength, resilience, commitment, dedication and drive, and is known for his benevolent service to Jamaica. In 1972, he was awarded the National Honour of Commander of the Order of

Distinction (CD) and in 1993 was conferred with the Order of Jamaica (OJ) for voluntary service to his community. He served the Government of Jamaica for three years (from 1977 to 1979) as a Senator, Minister of State and Minister of Industry and Commerce, respectively. He was awarded the degree of Doctor of Laws (Hon) by the University of Technology in 2005 and by the University of the West Indies (Mona) in 2013. His plethora of awards and honours speak to his extraordinary character including the Jamaica Observer Life Achievement Award, induction into the Private Sector Organization of Jamaica (PSOJ) Hall of Fame, the Caribbean Luminary Award from the American Foundation for the University of the West Indies (AFUWI), the Gleaner Honour Award for Voluntary Service, induction into the Caribbean Association of Insurance and Financial Advisors (CARIFA) Hall of Fame, the YEA Entrepreneurial Spirit Award from the Young Entrepreneurs Association and one of the 50 Living Legacy Award from the Caribbean Community for Retired Persons (CCRP). SMS Magazine is honoured and excited to share its exclusive one-on-one with a remarkable human being: SMS

RDW

SMS

RDW

You continue to have a successful career and have served your country well, what keeps you going? My love for my country and my love for people. I am motivated by what I can do for my country, and for its people; the youths, in particular.I think if I stopped going, I would die. Life of Jamaica was founded over 40 years ago, and here we are today as Sagicor. How do you feel about the Company’s transition over the years? Life of Jamaica was formed during a wonderful time in our country’s history, there was an enormous upsurge of nationalism during that particular period of time. Everybody wanted to do something to make our newly independent country, a place worthy of its name. During that period of time, we had as I recall, some seventeen life insurance agencies in Jamaica, all foreign owned except for Jamaica Mutual which was a small company. All banks were foreign owned so were the electricity and telephone companies and so all of the profits earned by these companies were going abroad. There was huge national pride and Jamaicans wanted their own. When we formed Life of Jamaica, we had intended for it to be a Caribbean company. That was the dream at the time and in fact, in the eighties, an opportunity occurred for us to acquire the Manufacturers Life Insurance portfolio in the Bahamas, Puerto Rico, Bermuda and Cayman. This led to us forming along with Live the Legacy...Live Your Dream

locals a 51% owned Subsidiary in the Bahamas, and a 50% owned Company in Bermuda. We established wholly owned subsidiaries in Cayman & Puerto Rico. The Cayman company which was formed during that period of time is the same Cayman Company that is a subsidiary of Sagicor today. So it was our dream and our hope to expand throughout the Caribbean: Life of Barbados, for example, was formed entirely because of Life of Jamaica, and I assisted by providing guidance. It did not happen how we had planned it. As you know there was an overall meltdown of the Financial Sector in the 90’s. Life of Jamaica got caught up in this and suffered a significant decrease in our assets but our liabilities remained the same, and so we needed to get capital and this is when the government came in as an investor. Subsequently the Government offered their shares for sale and Barbados Mutual and Life of Barbados, teamed up and acquired the shares by out-bidding the other companies who were interested in acquiring the shares. I am none the less proud of where we are today. SMS

RDW

Have you had any major disappointments? The dream did not unfold exactly as I had envisioned it, and because of the 90’s meltdown, we were in need of capital to maintain our solvency. That would be my disappointment. But I am delighted, nonetheless, to see that things have turned out good in the end. SMS

Known for being one of the greatest mentors of all time, can you identify anyone or anything which would have influenced you growing up?

My mother. She was a very religious Seventh-Day Adventist who took her church very seriously. She also had a heart of gold and was always helping others; my mother and I were very close. I was the only boy of three children. My mother was a very ambitious dressmaker who worked at home and would sew on the back verandah or in her bedroom. I would lie down on the bed next to her while she sewed and we would talk. She was one of those mothers who believed in talking to me as a teenager and even as a young adult about anything and everything. We talked about sex and all the things she thought she should share to guide me in my formative years.

RDW

On reflection I would say that my sister who was Mongoloid, was also a great influencer. We were automatically involved with disabled individuals., where our exposure or empathy for the disabled was honed. I genuinely enjoy helping others and I like to see people’s circumstances improve in one way or another. That is why I always kept an open door policy as a CEO and everybody knew that if they had a problem, they could push my doors. I was happy when I could 54

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guide employees and even help them in acquiring their own homes, even if it meant loaning them a portion of the deposit. It gives me a thrill to see people grow and develop and I believe that if I have the ability to help them, why not help? SMS

RDW

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RDW

How did life at Jamaica College influence your journey? I went to Jamaica College as a first former in January 1946 where I made a lot of friends people who are still my friends today. But the thing that happened at JC that influenced me more than anything else, was when I recognized that I was slacking off. I was a typical young man growing up, I did very well in first and second form, but at third and fourth forms, the hormones kicked in and I started getting interested in girls and all that sort of thing. When fifth form came, I asked my parents to board me for that year because I realized that I would focus better. And I did. I knew it was a sacrifice for them but, they managed to make it happen and I was allowed to board at JC for the year. I worked really hard, I mean hard, I had to catch up on what I had missed in third and fourth forms. I put in all the extra hours. I learned in that year more than anything else, was the importance of being focused and it demonstrated the importance of working hard. I learned that If you worked hard and paid the price, you will be rewarded. I think that particular experience had the greatest impact on me, apart from the discipline I had learned, the wonderful relationships/friendships that had developed and the constant physical activity and sports in the afternoons. How and when did you know that a career in Life Insurance was right for you? I became exposed to the life insurance Business through two routes. First of all, I was friendly with my now wife as a teenager, and her father, Mr. Lister Mair, who was the Branch Manager at Dominium Life, which was a life insurance company. Whenever I visited Shirley, instead of him going inside and leaving us alone, he would talk to me about the Insurance Business. Secondly, my brother-in-law, who lived with us at

â&#x20AC;&#x153;What keeps me going is my love for my country and my love for people.â&#x20AC;? the time, was also in life insurance sales and he would bring home the books to study and I started reading them and my interest sparked. During the summer of my sixth form year, I used to go around with my brotherin-law out to the country and sell to shop keepers and others. At that age, I was involved and enjoying it and making money too because he had to pay me a spotters fee for the clients I would refer to him. When I got finished with school and the Cambridge Higher School Exam, known as CAPE today, the thought was that I would go into the civil service and become a Permanent Secretary or become a Doctor or a Lawyer, but there was no thought of a career in insurance sales. However, my parents didnâ&#x20AC;&#x2122;t have the money to send me to University, so I started trying little jobs like Accounting, but that only put me to sleep. By then, I had fallen in love with the life insurance business and I soon found out that I was able to influence people. I had always been inclined to sales, the truth of the matter is that from the age of twelve, I had my own business, as I used to sell cigarettes in the neighbourhood. We were living in a different time and we did not have the nearby shops, or transportation that you have today. I realised that the neighbourhood needed a cigarette service because everybody smoked. So I went into the business and I used to deliver on my bicycle to all the smokers around, twice a week, Wednesdays and Saturdays and at the end of the month when they got paid, I would collect my receivables.

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SMS

What was the lowest point in your career and how did you rebound?

RDW

Undoubtedly the lowest moment was when we had the financial crash in the 90â&#x20AC;&#x2122;s. Otherwise, I must admit that when I was selling I did not have a low point. We were growing from strength to strength. I was disciplined, I put a lot of emphasis on planning, always did my homework and as a result, I had success literally from day one.

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Director Emeritus of Sagicor Life Jamaica and the Jamaica Broilers Group Limited, Director and Board Member for other companies and you are actively dedicated to a myriad of charity initiatives, how do you balance your time?

RDW

Plan it. First of all, I have a planning time every week, I plan every Friday afternoon. I know what has to be done, see what needs to be done and I decide when I am going to do it. I would go through my diary, I still carry my own manual diary, and diarize my meetings. That has been my great saviour - planning so that I know at all times what needs to be done.

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RDW

You have been married for over sixty years. How did you meet her and what would you say are critical elements of a successful marriage like yours? I met Shirley through her cousin, Desmond Mair, whom I had met at JC, Shirley was celebrating her thirteenth birthday and she had invited her cousin to her party and he took me along to his cousinâ&#x20AC;&#x2122;s party. I was not quite fifteen at that time. We developed a little relationship at the party. We kept in touch with each other, but at that stage in my life, I was not sticking to any one girl. But I persisted and we fell in love. She was eighteen and a half, and a week before I was twenty, we were married. Fortunately, I was doing well in the Insurance business and was stable, so there was nothing preventing us from getting married. We soon started having children - less than ten years into our marriage, we had six children. What has kept our marriage together? Marriage, like anything else, has to be worked on. No marriage is made in heaven. You have to love one another, and after the sheen comes off the ball, you still have to have your loving relationship; you have to be tolerant because in marriage there is a lot of give and take. It takes maturity and above all you have to show affection and become trusting friends. We were good friends and

spent a lot of time with each other, and I was fortunate to be doing very well financially. If you are doing well financially it helps your marriage. I don’t care what anyone says, if you can provide for your family, it must help your marriage. And being supportive of one another’s dreams and goals is important. SMS

RDW

Tell us about a day in the Life of Dr. The Honourable, R. Danny Williams. I start each morning around 6:30 or 7:00. Three or four times per week, I exercise by riding my stationary bicycle, fruits and nothing else at around eight o’clock. I have been doing this for the last twenty years. I usually have my coffee around ten o’clock, then I would go to my office which is next door to my house. Once I am settled, the first thing I do is to check my mail. If there are no appointments taking me into Kingston, then I would do the task I already had planned. I delegate and supervise rather than delegate and forget. You must have had some system where you ensure that the work is done. The agents use to call me the “Follow Up Artist” because I use to keep a file on every agent that I supervised directly and when we have our meetings, I would write down all the things that I told them to do, and just drop it in the file. My life is really made up of office work, making sure what needs to be done is done, going to the various meetings, which takes up probably sixty-five, seventy percent of the time, the rest of time is spent in doing my paper work. I am the chairman of various committees and so all of those board reports and minutes come to me just for vetting. I read the minutes and the reports that are sent to me before I attend meetings, even if I have to do it at midnight; I never go to a meeting without doing my homework or being prepared. I get back into my office at 4:30 or five o’clock. At that time I do a lot of my paper work. I seldom ever leave my office before seven o’ clock. Then I go home, where my wife and I would talk about what happened throughout the day, we watch a little TV, read the newspaper and sometimes fall asleep with the TV on.

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What advice would you give young people today who want to be successful in life?

RDW

This is a different period with the advent of technology, but it is impossible for things to happen instantaneously. I think it is impossible for people to have success overnight. Unless you have a vision of what you want to achieve, unless you are prepared to do the work, to plan and discipline yourself, you are just going to end up living from paycheck to paycheck. If you earn $150,000.00 for the month, you should set aside $30,000.00 a month. This

means that as you receive your pay, you must save that portion and then you live on the remainder. I do not know any short cut to success or instant success. SMS

RDW

Do you believe your legacy is now complete? I hope not. I’m 83 years old and am still capable of being active. I intend on doing whatever I can to manage my personal affairs because I still have a substantial estate that needs to be taken care of. I still intend to continue serving on the Boards as best as I can. When I feel that I can no longer make a contribution, then I will stop.

Live the Legacy...Live Your Dream

Randolph

McLean

How did you start your career in Life Insurance? In 1979, my insurance agent at the time, Mr. Patrick Lawe, indicated to me that Life of Jamaica was looking for persons with entrepreneurial qualities to market insurance. He wanted Last Position Held: me to leave my secure Branch ManagerKnutsford bank job and increase Years with the Company: 25 my income. When I indicated to my superiors at the bank that I was leaving to sell insurance, they thought it was the most ridiculous idea. One even requested that I bring my wife, so he could speak to the both of us to prevent me from giving up my secure position as an officer at the bank. I thanked him for his concern and informed him that I would bring my wife the following day; however, if she indicated I’m not to sell insurance, I would still do it because the recent raise I had received after an excellent appraisal was below the maximum of 10%. I had received 8%, which is the most the individual in charge gives to individuals. Before making the decision, I thought to myself that I really needed an opportunity to write my own pay cheque and I moved on to that possibility. It has been one of my best decisions. What has been your proudest moment at Sagicor? To see several of my Financial Advisors qualify for MDRT, Sagicor Convention and even purchase their own homes. Best Life advice you’ve ever gotten? “The only place where success comes before work is in the dictionary.” What advice would you give to those team members who want to be successful in their careers? 58

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Successful people do what unsuccessful people do not like to do. For example, successful people work with a ‘system’ on a daily basis – at least eight prospects, eight phone calls, three closing interviews and three service calls – this invariably results in at least one sale per day and a policy delivery and conservation in the 90s. How Important is giving back to your community? I regard it as my social responsibility to give back to my community, to help build happy communities which invariably increases the happiness of the country. What legacy do you want to leave? Excellent Managers and Agents who I have trained and developed as true professionals in this great business of life insurance. I want them to continue to help improve the economy by ensuring that the meagre 9% of the population who are retiring on a pension scheme, is increased to at least 99%.

Donovan

McCalla

How did you start your career in Life Insurance? Being employed to Grace, Kennedy & Co. Ltd. for over twelve years, I came to a point of being bored with my job and having difficulty meeting my monthly expenses. I was intent on sending my Last Position Held: children to Prep School Branch Manager Knutsford and If I had remained in Years with the Company: 22 that position, it would’ve been almost impossible for me to fund. I considered the Life Insurance business for a number of years based on the encouragement I received from the many friends I had who were successful at selling Insurance. I finally made

the decision when I was overlooked for a promotion I knew I should have received. What has been your proudest moment at Sagicor? Leading the New Kingston Branch to four consecutive years of winning the Sagicor Adopt-A-School trophy (2011- 2014). Best life advice you’ve ever received? “Always give back, it will return tenfold.” What advice would you give to those team members who want to be successful in their careers? Stay focused on what you want to achieve; avoid the negatives and negative people. How important is giving back to your community? Apart from enhancing the lives of the less fortunate, it also provides one with a wonderful feeling being able to give back to one’s community. What legacy do you want to leave? My high level of uncompromising integrity and my passion for encouraging people to grow and stay positive.

Mavis

FERGUSON How did you start your career in Life Insurance? I got started in the life insurance industry because I was impressed Last Position Held: Branch Manager Ocho Rios with my then Years with the Company: 27 agent, Rory Perry, from Life of Jamaica. He was very professional and would visit with me once per year to upgrade my portfolio. Whenever I

needed extra money to send my daughter to high school, he was there to help, and usually, within three days, I would receive cash value from my policy. Rory was like a member of the family and I was so fascinated with the way he conducted business, so much so, that when I was eventually approached to become an advisor a few years later, I accepted. I decided that I was going to be just like him and offer excellent service and become a success. What has been your proudest moment at Sagicor? My proudest moment was the first year when we became the Branch of the Year in 2013. Best Life advice you’ve ever gotten? “Never give up. Set goals every month of each year.” What advice would you give those team members who want to be successful in their careers? Keep away from negative people, trust God and work hard at achieving your goals. Failure is not an option. How important is giving back to your community? I believe in giving back to my community and also my country on a whole. Giving back is how I help to create a future and hope for the hopeless. This is why I became a Justice of the Peace, and also a coordinator and part-sponsor, for 17 years, of a school feeding breakfast programme for unfortunate children at the St Ann’s Bay Primary and Infant School. These children are provided with breakfast for three days per week. What legacy did you want to leave? I wanted to create a culture of team spirit, positive competitive attitude towards work, a culture of service as a hallmark to driving success. To create a culture of encouragement so that others would never be daunted by failure or disappointment; but rather, they would learn to craft the fortitude to rise above negative situations.

Bruce

Lyn

Last Position Held: Executive Agent Years with the Company: 48

How did you start your career in Life Insurance? After spending 4 ½ years at BNS, I went straight into the Insurance business at age 23. I was introduced by Mr. Audley Hewitt who was Unit Manager at Manufacturers Life which was later renamed Island Life.

What has been your proudest moment at Sagicor? I was the Life Underwriting Association of Jamaica’s Member of the year which was the highest award at the time, I was also a board member. It spoke to what I had given to the Industry as a whole. I was very proud about that. I was also awarded Manager of the Year for three consecutive Years. I usually rank in the top 5 in the company and 75% of my branch made MDRT. Best life advice you’ve ever received? As a child, I have been brought up to believe that whatever

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you want in life, you have to work hard for it. That is the reason why I have worked so hard, I believe that my pay check is my responsibility and no one else’s. Insurance is in my vains. What advice would you give to those team members who want to be successful in their careers? First of all, its not a job, it’s a life time career. If you sew good seeds, it will bear a lot of fruit. It’s not a hussle, so you need to put in the hard work to make it successful. How important is giving back to your community? I am an associate member of missionary of the poor and have been for over over 30 years. I am also involved in giving to my old school, St. Georges, through the old boys Association and I like to give through the church. It is important to give back, It is not ok to keep taking and not giving back. What legacy do you want to leave? I want people to see me as a rounded individual, a professional agent who place the needs of clients first. I also want to be seen as a God faring, family man who gives back to Society and am a very strong sports supporter.

Sagicor Salutes

Donovan H. Perkins

S By Davene Rowe

agicor salutes Donovan H. Perkins after twenty five years of excellent service to the group and Corporate Jamaica. Described as one of the brightest leaders in Jamaica, DP joined the Sagicor family in 1993 from what has evolved from Pan Caribbean Merchant Bank into Sagicor Bank Jamaica in 2017. He is happy to credit his achievements and tremendous support to several key executives. “We have built a banking business that made $4M in 1993 (Pan Caribbean Merchant Bank) to Sagicor Bank Jamaica - that made $1.8 Billion in profits after taxes in 2016”. He also believed that the impact of the banking team at Sagicor has been to help build the business, unite the cultures, expand services, deepen SGJ’s distribution, contribute to SGJ’s performance through team work and most importantly – serving all clients well. Prior to joining (PanCaribbean/Sagicor), DP worked with Bank of America in corporate banking. Under his leadership, the company had grown through a series of mergers and acquisitions into an expansive financial services group. Apart from his fundamental duties as President & CEO of Sagicor Bank, DP also serves as a director of Pan Jamaican Investment Trust Limited, Jamaica Producers Group Limited and chairman of the Jamaica Stock

Exchange. He has previously served as vice-president of both the Jamaica Bankers’ Association and the Private Sector Organisation of Jamaica and as a director for the Jamaica Social Investment Fund, National Insurance Fund and the National Water Commission. In a recent discussion regarding Sagicor’s legacy, DP maintained that who and what we are today is based on the Legacy we have built in helping to improve the lives of others. He explained that it is no different from what is done at Sagicor, to improve the lives of clients and the communities in which they live – making them healthier, more successful and wealthier - in the truest sense of the word. In his own words, “ Sagicor’s Legacy was created and nurtured over time – built brick by brick, story by story, battle by battle - on the backs of Sagicor’s legendary Sales Army and committed support team. Legacies will live on and prosper if the cause is just and the mission is clear and the team inspired.” We say thank you DP for being a part of that great legacy!

Live the Legacy...Live Your Dream

Leaving A Legacy

Begins With A Healthy YOU! by Kamila McDonald

ህ

e all want to leave our mark on this world—our legacy—a deep-rooted desire to make a meaningful and lasting contribution to humanity, and serve a cause greater than our own personal goals and dreams. Leaving a legacy requires us to step into our God-given purpose so that we can share the gifts and talents we’ve been given and impact the lives of others around us.

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Serving and impacting others, however, requires us to serve ourselves first. It requires us to think, live and create from a place of abundance, happiness and true health. Your legacy begins with a healthy you! Sometimes changing the world around us can feel so much easier than making the necessary changes within. Here are 10 tips that will help you stay healthy, in mind and in body, in order to truly live out your purpose here on earth. 1) Shake Up Your Motivations

“Don’t rely on your feelings to accomplish your goals.”

Your motivation to consistently exercise and eat healthy needs to be so strong that it will supersede all the inevitable challenges and temptations you will face on your journey. Instead of focusing on temporary/ superficial motivations like losing weight for an event coming up, stay focused on creating a better quality of life. Motivations, like wanting to live longer, sleep better, have clearer skin and more energy throughout the day, will fuel your will power in a way that is necessary for consistent commitment. 2) Get Clear On Your Goals After determining your motivations, it is important to get clear on exactly what it is you want and exactly how you will accomplish it. Write it down and re-commit every single day by re-reading your goals. Block tangible time in your schedule to workout, shop healthy and meal prep. Get clear, specific and accept no excuses to see those goals through! 3) Create Realistic Expectations Don’t try to change your body overnight. If your expectations are unrealistic, you set yourself up for disappointment and an overwhelming feeling of discouragement. This inadvertently leads to quitting the journey, most times when it only just begun! Take it one workout and one meal at a time. Slow and steady always wins the race. 4) Quality Over Quantity Not all calories are created equal —100 calories of cookies and 100 calories of broccoli are not the same thing. Eat real food— avoid highly processed, factory-manufactured food and instead eat a wide variety of fresh vegetables, fruit, whole grains, peas and beans, nuts and seeds. Enjoy lean animal protein such as fish, chicken and eggs in moderation. 5) Stay Hydrated Water is second only to oxygen in the level of importance it has in the body and critical for staying fit and healthy. Get a BPA free water bottle to take around with you and take sips throughout the day to stay adequately hydrated. Two to three litres of water per day should be your goal.

6) Eat 5 small, clean meals every day Think of your metabolism as a muscle—if you don’t use it, it will lie dormant and slow down. Increasing frequency of meals stimulates your metabolism, stabilizes your blood sugar, minimizes cravings and prevents hunger. 7) Watch Your Plate Eat a combination of lean protein and complex carbs at every meal in order to slow down the carb-to-fat conversion process. This will slow digestion, keep you full for longer, improve mood, energy and help with a clear and focused mind. 8) Eat Breakfast Every day Wake up your metabolism by starting out with the most important meal of the day! Within an hour of rising, fuel up with a healthy, high-fibre breakfast to improve mood, brain function and contribute fitness. 9) Regular Exercise Our bodies need four to five effective sessions per week of vitamin SWEAT! The benefits of regular exercise are endless and should include strength training, cardiovascular exercise and stretching. Choose a time of day that you can genuinely commit to. Prioritize your workouts. Make them non-negotiable. 10) Want It Bad Enough No matter how big or small your goals are you WILL stumble upon obstacles, in fact, many of them. Don’t rely on your feelings to accomplish your goals. Make your mind up that you will be stronger than those obstacles. If you want what’s on the other side of them bad enough, then you will do everything in your power to make it happen. Remember, you have BIG work to do, a strong legacy to leave. Honor the vehicle that will take you on that journey—your body. Commit to being and becoming the healthiest possible version of yourself and the legacy will flow naturally after that.

Live the Legacy...Live Your Dream

2017 Planning Committee First row (L-R) Alysia White- Entertainment, Technical & Décor Director; Lorraine Younger- Director Empowerment Sessions Second row (L-R) Marcia Richards- Seminar Consultant/Speakers/ Protocol/Hotel Liaison; Kemisha Batchelor-Director Hospitality/Concierge Services/ Transportation; Loeri Robinson- Production Club Chairman/ Director Community Outreach; Kadia Edwards- Director Stage Management/Technical/Entertainment Third row (L-R) Michelle Distant- Seminar & Communications Director/Logistics/Community Outreach/Magazine; Maurice McDonald – Transportation/ Hospitality; Davene Rowe- Director Magazine, Sponsorship & Inaugural Children’s Conference ; Anthony Lilly- Transportation/Concierge Services; Olivia Campbell- Seminar Director/Budget Administrator/Registration; Tracey-Ann McLeod- Director of Registration & Administration/Transportation Fourth row (L-R) Terron Dewar– Team Member of the Year 2016/Community Outreach/ Entertainment; Shamar Tomlinson – Hospitality/ Concierge Services; Ian Bourne- Director of Transportation/Entertainment/Hospitality

SMS Magazine

Shoot Location: Ocean Gazebo & Boardwalk, Hyatt Ziva & Zilara

Committee Wardrobe: Kokobeenz and Sabritru Stylist: Norma Williams Makeup: Tiffany Lawson Photography: Dwayne Watkins Shoot Location: Ballroom Terrace â&#x20AC;&#x201C; Hyatt Ziva

Live the Legacy...Live Your Dream

Farewell Horace Brown

Maron Morrell

Walter Grant

Karriem Scott

Marcia Mowatt

Financial Advisor Corporate Circle Sagicor Life Jamaica Ltd. Passed on November 12, 2016

Financial Advisor Half Way Tree Sagicor Life Jamaica Ltd.

Branch Manager Liguanea Branch- Sagicor Investments Jamaica Ltd. Passed on September 30, 2016

Reconciliation Representative Central Reconciliation Unit Sagicor Bank Jamaica (Head Office) Passed on November 4, 2016

Financial Advisor Independent Unit Sagicor Life Jamaica Ltd. Passed on April 17, 2016

Passed on December 4, 2016

Thank You

Our most heartfelt gratitude to everyone who played a role in the success of SMS 2017. Thanks to colleagues, our subcommittee, sponsors and contributors.

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INSPIRING

SERVING

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