Conclusions

This first edition of the ES QA Handbook represents a significant step towards documenting an improved QA system. In future, we will carry out concrete checks and plan evaluations to measure the efficacy of the described PDCA cycle at all levels. Given the very recent publication of the ES Quality Standards & Indicators, and implementation of the QA cycle at Institutional and Portfolio level, adjustments are to be expected.

In a similar manner, we expect updates and amendments to this handbook and its annexes to be made after one year, including a review of the measurements and stakeholders defined in the operationalisation of the standards (Annex 1). Changes will result from ongoing consultations with several stakeholders and from their feedback on the implementation of the standards and quality cycles, and including the handling of complaints and fraud cases.

After the first year, the QA Handbook will be updated every three years and be, wherever possible, aligned to the TU Delft Education Quality Handbook (Onderwijskwaliteit Handboek).

It is the intention to keep the conversation around the quality of education ongoing and place this topic at the centre of our activities. Therefore, anticipating changes to the way we plan, organize and execute our QA is a positive sign that we aim to continuously improve our activities and the quality of education and services we offer our learners.