Chamber Connect August 2015 by Tuskany Agency

CHAMBER

CONNECT The Bay’s most informative Business Magazine

AUGUST 2015

UNIVERSITY CAMPUS INNOVATION THROUGH EDUCATION

BRETT HEWLETT

COMVITA’S CEO IS STEPPING DOWN

BUILDING A HEART IN THE CITY XERO UNDER THE MICROSCOPE

ISSUE 1

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Giving back? Whether it’s helping our communities, honouring our national heroes, or helping to save lives – for over 150 years, we’ve been committed to a wide range of projects for the benefit of all New Zealanders. As a proud sponsor of the Rescue Helicopter Service for over 30 years, the foundation partner of the Sir Peter Blake Trust and through our recent partnership with the “For Everyone Charitable Foundation”, we’re able to reach more local communities. We’re also proudly supporting extraordinary New Zealanders who are making a difference in Business, Agriculture, Community and Building by supporting various awards including – Business Excellence Awards, The Attitude Awards, The House of the Year Awards, NZ Dairy Industry Awards and the Women of Influence Awards. We’ve got a long history of supporting New Zealand communities and businesses and it’s something we’re passionate about continuing. It’s just our way of giving back. To find out more about these and our other community partnerships visit westpac.co.nz.co.nz/who-we-are

Westpac Rescue Helicopters

For Everyone Charitable Foundation

The Sir Peter Blake Trust

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CONTENTS AUGUST 2015

A SWEET LITTLE BUSINESS

BUILDING A PULSING HEART

The rise and rise of the cupcake

CBD is alive with development plans

XERO HAS EXCITING FUTURE Bay can emulate its success

CHAMBER

CONNECT YOUR TEAM Chamber Connect is published on behalf of the Tauranga Chamber of Commerce by NewsAplenty Ltd. EDITORS Anne Pankhurst (anne@tauranga.org.nz) 577 8955

EDITORIAL IDEAS Feel free to contact the Editors or the Publisher to discuss editorial ideas. If we like your suggestion, the subsequent article will run free of charge. Advertorials are also available via Advertising Sales. DISCLAIMER Chamber Connect is a quarterly publication © Copyright 2015. Articles and illustrations may not be reproduced in any form without the permission of the publisher, NewsAplenty Ltd. The opinions expressed are not necessarily those of, or endorsed by, NewsAplenty Ltd or the Tauranga Chamber of Commerce (the Chamber), unless stated otherwise. Whilst every effort has been made to ensure accuracy at the time of printing, under no circumstances will NewsAplenty Ltd or the Chamber be liable whatsoever for any loss, injury of damage arising directly or indirectly from any omission or error in respect to information contained in the publication (whether the result of negligence or otherwise). NewsAplenty Ltd and the Chamber do not accept any responsibility or liability for the views or claims expressed in this publication. The Editor and Publisher retain the discretionary right to reject all copy, including advertisements, without any recourse.

Katie Ross-Williams (katie@tauranga.org.nz) 577 8954 PUBLISHER & PRODUCTION Paul Dykes (pauld@newsAplenty.co.nz) 021 020 70912 JOURNALISTS Monique Balvert-O’Connor, Graham Skellern, Paul Dykes ADVERTISING SALES Natalie Adams (natalie@newsAplenty.co.nz) 022 106 9329 DESIGN CREATION Tuskany Agency (tara@tuskany.co.nz) 577 1630

AIMING TO STAY RELEVANT

A SWEET LITTLE BUSINESS

HARD ACT TO FOLLOW

New CEO re-evaluates the Chamber

The rise and rise of the cupcake

Comvita’s CEO is stepping down

SPECIAL FEATURE: INNOVATION THROUGH EDUCATION 08

CBD CAMPUS ON THE WAY

FUELLING THE FLAMES

PUSH FOR RESEARCH INSTITUTE

ACTING GLOBAL FROM THE BAY

ROBOTICS TALENT PICK OF THE CROP

FOOTING IT WITH THE BEST

TWO INTO ONE = LIFT-OFF

BUILDING A PULSING HEART IN THE CITY

Partnership creates innovative team

CBD is alive with development plans

BUSINESS AWARDS KEEP ON GIVING Success breeds success for entrants

IT’S A CLASSROOM JIM But not as we know it

XERO HAS EXCITING FUTURE

TEL BRINGS PORT CLOSER

FAMILY FOCUS NO BARRIER TO PROFESSIONAL PROGRESS

PASSION ON MENU IN CBD

SNAPPED EVENTS

UPCOMING EVENTS AND TRAINING

Bay can emulate its success

Toll road critical to business

We want pedestrians to claim the space

About town by camera

CHAMBER

CHAT

INNOVATION THROUGH EDUCATION Welcome to the winter edition of Chamber Connect magazine. The feedback we received indicated you would like your magazine to be available both electronically and in hard copy form, so we hope you enjoy the new format. The theme of this edition is “Innovation through Education”, which is both topical and relevant to our city. Innovation is a necessary ingredient in driving the local economy forward; and we are seeing many examples of how successful innovation is transforming industries and businesses in our region. Some may even be so bold to say that Tauranga is fast becoming known as an innovation and entrepreneurial hub. With key projects such as the Tertiary Campus, the Coastal Marine Field Station, WNT Ventures, TiDA, the Venture Centre and Newnham Park, as well as a growing crowdfunding and capital markets sector, there are plenty of catalysts to support and leverage innovation in our region. Innovation is not just about new ideas, projects and startups. It applies equally to how any business can undertake continuous improvement and find better ways to do things. In this sense, innovation is a work in progress and should be on the agenda of every business. I am pleased, therefore, that innovation will be recognised in the upcoming awards season. The Young Innovator Awards will take place in August, the Young Read Woudberg Rocket Young Professionals Awards in October and the Westpac Tauranga Business Awards in November. There is a nice connection between the various award ceremonies where the idea is celebrated at the Young Innovator Awards, the person is celebrated at the Young Professional Awards and the business is celebrated at the Business Awards. It is really inspiring seeing all those young professionals, local innovators and business owners aspiring to take themselves and their businesses to the next level. To me, innovators are the thought leaders who have the guts to challenge the norm or to follow through with an idea no matter how scary or ridiculous it seems. In the words of a great innovator “Sometimes when you innovate, you make mistakes. It is best to admit them quickly, and get on with improving your other innovations” – Steve Jobs. Best wishes Stan Gregec Chief Executive Tauranga Chamber of Commerce

AIMING TO STAY RELEVANT New CEO re-evaluates the Chamber

New Tauranga Chamber of Commerce CEO Stan Gregec says it is a great time to be joining the Chamber because everyone from the Board down is asking good questions about the Chamber’s ongoing role and plans for the future. “We are in the middle of a strategic reevaluation process to determine how the Chamber can maintain its momentum and currency into the future,” explains Stan. “I’m pleased we are asking these questions – this is the type of discussion I want to be part of.” Stan joined at the end of June, so he says it’s too early to draw any strong conclusions. “There are no definitive answers at this stage, other than that further change is inevitable. It’s not what I think [that is important], I want to hear what other people have to say about these things. I’m getting out and about meeting people and attending our events. I’m asking questions and listening and learning. “The Chamber is a long-established organisation with a proud history of representing and supporting local

businesses, and has an obvious place at the heart of the Tauranga business community. The challenge is how to stay relevant, current and focused – without trying to be the proverbial ‘all things to everyone’. “When you look around and consider what’s happened in the past 20 years or more, our environment has changed hugely. It’s a much different place to what it was when I first came to Tauranga in 1995 – when there were only a handful of business organisations and the Chamber was the natural choice for most businesses to join as members. “Today, there’s a proliferation of business support organisations, so we need to ask ourselves the question: Where do we fit? Are we still the ‘one-stop-shop’ that we might have been in the past, or perhaps there’s a better fit if we act as the ‘umbrella’ that supports everybody else?” Stan says the Chamber’s active membership of just over 800 businesses is only a fraction of the more than 14,000 registered business units in Tauranga, albeit many of the latter will be just paper companies or subsidiaries. “So we need to ask: how do we continue to speak and advocate most effectively on behalf of the whole business community?” His early impressions are that the Chamber today is an efficiently run ship – it has an excellent programme of events and training, with a great team in place that is dedicated, enthusiastic and committed. “It’s very heartening to know you can build further on what is an already solid foundation.” Stan has a strong background to call on. He was Trade

STAN GREGEC, LEFT, WELCOMES RESERVE BANK GOVERNOR GRAEME WHEELER TO TAURANGA

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BY PAUL DYKES

Commissioner for the South Pacific region based in Fiji before first coming to Tauranga in 1995 to open a regional office for TradeNZ (now NZTE). After about four years working with companies in the export sector he left the government service and branched out as a consultant, helping companies with their marketing strategies. This was just as the Internet was starting to take off and recognising its huge potential for changing the business landscape, he upskilled himself. So much so that he became head of the Internet Development Team at the University of Auckland Business School in 2001. The role took him from working at a micro level with individual companies to one where he was responsible for a much larger university environment. After five years, he returned to Tauranga fulltime to be with his ailing wife, working as General Manager at manufacturing exporter Atlantis, which markets its shower systems in New Zealand and Australia. Sadly, Stan’s wife died in 2009 and he took time out for a while, after first helping out as a Regional Business Advisor for the Chamber. In 2012 he left for a midlife adventure that took him overseas for three years, initially to Perth and then to Europe with his new partner Ali. He has a fascinating story to tell of his parents’ efforts to flee the Eastern Bloc and started a blog based on the modern history of the Balkans that has attracted 30,000 followers. Having lived in New Zealand since a toddler, Stan has shortened his Christian name and prefers his surname to be pronounced Greg-ick.

DANIELLE CUBIS

A SWEET LITTLE BUSINESS The rise and rise of the cupcake

BY MONIQUE BALVERT-O’CONNOR

Need a special something to sweeten a business deal?

to New Zealand, she decided to launch Spongedrop.

Just the thing could come courtesy of Spongedrop, a young, Mount Maunganui-based enterprise, with a focus on cupcakes.

That was about three years, and thousands of cupcakes, ago.

Corporate catering and client gifts are on offer at Spongedrop, created in the cute little cake (and coffee and tea) shop that’s causing a gastronomic stir in the former Mt Maunganui information centre. Owned by Tauranga local Danielle Cubis, Spongedrop’s genesis dates back to her family kitchen, where, as an eight-yearold, she had a wee obsession with baking sponge drops. Cakes and career didn’t immediately combine, however. Danielle honed her marketing and advertising skills in Tauranga, Hamilton, Wellington and Melbourne, before heading to London, where the desire for a career change hit. A job in a cake shop in Putney reignited her passion for food in general, and baking specifically. “It’s my world,” she says simply. Little wonder then that, upon her return

Spongedrop the cake shop has existed for less than a year, but her enterprise has been known to locals for longer, thanks to social media and The Little Big Markets. “I launched my business at The Little Big Markets back in June 2012 and that was pivotal. I credit the markets for where I am today. From there it has just gone from strength to strength. “What I have now was my goal, but I didn’t want to commit until I had gauged demand. The markets offered a great way to do just that. Month after month I would notice growing numbers in sales and that got me thinking this really could be a viable business,” Danielle shares. What she wanted to offer Tauranga was a high-quality product that was pretty and different. “I felt Tauranga was ready for a niche, boutique store offering quality sweet treats – the sort of store that thrives in places like Wellington and Melbourne.”

It would appear her assumptions are correct. Staff numbers have grown to five (including Danielle) and the selection of delectable edibles has grown. The staples of French macarons, cakes and cupcakes have been joined by bliss balls, cream cheese brownie and raw caramel slice. Recent additions to the cupcake lineup include Cookies and Cream, Salted Caramel and Pumpkin Spice offerings. A few savoury options are in the mix. Danielle says the demand for wedding cakes has really taken off, and corporate catering is on the increase too. Bayfair Shopping Centre and Export NZ are among the satisfied customers. A new initiative offers customers the opportunity to book in for a high tea experience. Spongedrop is conveniently located to capture cruise ship passengers, but Danielle says she loves nothing more than pleasing the locals. “I love locals coming in here and using our picnic rugs and taking their food and drink out into the surrounding park. It’s a great spot for a great little business.”

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HARD ACT TO FOLLOW Comvita’s CEO is stepping down Brett Hewlett has called time after a decade at the helm of international natural health products company Comvita. In an unexpected announcement, he has decided to relinquish his CEO role at the end of the company’s financial year next March, saying “ten years is a pretty good tenure”. “As CEO, I’ve given it my best. It’s time to let someone else have a go. I don’t think it is a surprise – people expected I would move on at some stage. “Since making the announcement, I have received a lot of positive feedback. People have observed Comvita from a distance and seen good and positive changes.” However, he says he is not done with the company yet. “It gets under your skin. I’m still a shareholder and I hope to sit as a director.” Comvita has been developing its leadership team, fostering a shared leadership concept, and board Chairman Neil Craig has said Comvita will look for CEO candidates from within, as well as externally. Brett says the Bay of Plenty has been the best place for Comvita to base its operations.

EBITDA**

$17.0m

$15.5m $11.2m $6.3m

$5.3m

2015

2014

2013

2012

2011

2010

2009

2008

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2012

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$0.4m*

$4.8m

$14.7m

$115m

$103m

$96m

$85m

$82m

$71m

$39m

$57m*

Group Revenue

$23.0m

$153m

FINANCIAL PERFORMANCE

BY PAUL DYKES

“Most definitely. Its roots, history and heritage are here. The Bay of Plenty is an intrinsic part of Comvita – it’s where Claude [Stratford] started. It has received incredible support from the export community, the Chamber of Commerce, NZTE and Priority One. Collaboration is the Bay’s strength.” Brett says the pace of change at Comvita is not so apparent from the outside (see graph). “It has evolved rapidly from being a Paengaroa-centric exporter to become a highly integrated, complex business with more staff overseas than in New Zealand. “Growing globally brings complexity.” The financial performance during Brett’s tenure is shown in the graph, but there is much more to come, suggests Brett. “Comvita will be a lot bigger in another ten years, given the current growth momentum. It will be four times bigger than today, which will bring a lot of other consequences. Its economic footprint in the Bay will be significant.” Brett says he is not planning a long break away from business, but he will not be seeking any new CEO roles. He will seek directorships at other companies. “I don’t have any firm commitments. I’m keeping my options open. I’m still keen to have a future in Comvita. Comvita has such interesting dynamics – it will be a hard act to follow.” He is looking for projects, but intends to stay based in the Bay. “I have a very supportive wife, Rhonda, who is involved in the arts festival here and has served on the Arataki Primary School board of trustees. We have three boys and this is such a great place to bring up a family.”

15 month period, due to change in balance date, ** EBITDA - Earnings before interest, tax, depreciation and amortisation

COMVITA -- THE HEWLETT YEARS

BRETT HEWLETT

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Phone our office on 07 928 0529 or call Danny Jacobson on 021 345 529 or Trudy Marshall on 021 857 529 to discuss your employment matter www.e2law.co.nz

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CBD CAMPUS ON THE WAY

BY PAUL DYKES

Collaboration cements vision

Photo courtesy www.brianscantlebury.com

The plan to create an inner-city tertiary partnership campus behind Bay of Plenty Polytechnic in Cameron Rd has gained unstoppable momentum.

“We need to leave our institutional silos and reflect the aspirations of our tertiary partnership and our shared responsibility to our region and our people. We can all bring value to that relationship.

The necessary land in Durham St has been provided by Tauranga City Council (TCC) and agreement has been reached for funding from Bay of Plenty Regional Council and Tauranga Energy Consumer Trust (TECT). Additional funding will be provided by the University of Waikato.

“The next five to ten years will be really exciting. The project will strengthen how we work in partnership. Most of all we need to be innovative in our thinking.”

The University of Waikato Council endorsed the Heads of Agreement for the project between Bay of Plenty Regional Council, TCC and TECT in May. A project group has since been established and work has started on contracting out the design brief. Dr Alan Hampton, Chief Executive at Bay of Plenty Polytechnic, says those involved with the project must be visionary and innovative in the design, its construction and how it is utilised.

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He says the campus will offer highquality, relevant programmes at degree level that will encourage more young people to stay in the region. “They may not get the same programme elsewhere,” he explained, “as many of the programmes and research groups will be aligned to key strengths of our region, such as transport and logistics, supply chain management, primary industries, as well as marine and environmental. We already have the Coastal Research Unit and an aquaculture facility at Windermere Drive.

“We will create better career paths long term as the intellectual capital comes back in.” Dr Hampton says the campus will also change the nature of the polytechnic’s relationship with industries, enabling students and businesses to work together through internships and applied research. The campus is expected to open for business by 2020, with perhaps 700800 Tertiary Partnership students by 2021-22, plus 260 nurses. “There will be an international dimension in the growth of student numbers. We will look to strengthen our attractiveness to international students.” The presence of so many young people in the city centre will no doubt change the business face of the CBD. It is likely to increase the demand for inner-city accommodation as well. But the new campus will also look beyond the city boundaries, becoming

FUELLING THE FLAMES The crucial role played by tertiary institutes in fuelling innovation can be seen in the relationship between Stanford University and Silicon Valley, says Peter Wren-Hilton, Chief Executive of Tauranga startup business incubator Wharf42. Peter has spent several years working out of Silicon Valley and is in the United States from July to September launching Wharf42’s Meteoroid programme, which has given an initial five New Zealand startup companies a chance to be imbedded in Silicon Valley for a year. Meteoroid is a partnership between Wharf42 and Plug and Play, a leading Silicon Valley technology startup accelerator, which accesses a global network of investors and 50 strategic corporate partners. “Stanford is a classic example of a university that breeds startup and early-stage companies,” said Peter. “A lot of people would say Stanford is one of the reasons Silicon Valley is here.” Companies founded by Stanford alumni include tech giants Google, Hewlett-Packard and Cisco Systems, which helped form the backbone of Silicon Valley, as well as a continuing flow of startups that feed the region’s innovation pipeline.

DR ALAN HAMPTON

more mobile in the delivery of its programmes. “The Bay of Connections regional strategies are hugely influential and demonstrate that the region can work together. A pivotal area is the skills available in the region. We need to reach out and engage all parts of the region.” Demographic studies suggest the strongest growth sector in the region will be young Maori. “We are not getting sufficient [young Maori] into tertiary training. We can’t necessarily expect them to come to us so we need to go out with the right programmes and deliver in the regions so participation becomes easier, with students supported to succeed by whanau, iwi communities and the programme providers. “Neither do all our businesses need degree and post-grads. Nearly 90 percent of companies are small or medium-sized enterprises, often requiring well-qualified and capable Level 5 and Level 6 technicians.”

A 2012 study, Stanford University’s Economic Impact via Innovation and Entrepreneurship, estimated that companies formed by Stanford entrepreneurs generated global revenues of $2.7 trillion annually and had created 5.4 million jobs since the 1930s. “It’s something I see every day when I’m in Silicon Valley – a number of the companies at Plug and Play have been started by Stanford graduates,” said Peter. “The startup culture is part and parcel of the whole Stanford University education system.” He said there was a strong relationship emerging between Stanford and some organisations and people in New Zealand. Leading Tauranga business people such as Plus Group Managing Director Steve Saunders and Zespri Chief Operating Officer Simon Limmer are amongst the executives to have attended boot camps at the university. Wharf42 is one of the key partners, along with Tauranga’s Newnham Park Technology Centre and the Titanium Industry Development Association, in WNT Ventures, which was launched with support from Callaghan Innovation last year. WNT Ventures was the only incubator outside the main centres to be selected by the government. Peter said a key brief from Callaghan Innovation and Minister of Technology Steven Joyce was that WNT Ventures tap into complex intellectual property developed by universities and Crown research institutes. “When you are sitting in Silicon Valley, you can see how Stanford is a core part of the entrepreneurial ecology,” he said. “It’s really interesting how they are able to take research out of the lab and commercialise it. And we can see from that what is possible in New Zealand.”

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PUSH FOR RESEARCH INSTITUTE Local business leaders and academics are keen to mount a pitch to attract one of the regionally based research institutes the government announced in this year’s budget. The government has pledged $25 million to launch up to three such research institutes over the next 4-5 years, depending on demand. The government says it will be working with regional stakeholders to identify the best opportunities. Science and Innovation Minister Steven Joyce said the proposed Regional Research Institutes would focus on research relevant to the region, with an emphasis on the effective transfer of research into new technologies, new firms, and new products and services.

Photo courtesy www.brianscantlebury.com

ACTING GLOBAL FROM THE BAY Land developer and University of Waikato (UW) council member Paul Adams is heavily committed to the future of Tauranga.

The pitch will receive a boost from a new staff resource jointly funded by Priority One and the University of Waikato, with the aim of helping to develop commercial applications for leading-edge research coming out of the Bay.

The founder of the recently announced Civic Amenities Group of high-powered local business people willing to lend their clout and expertise to get longsought-after amenities up and running, he has been a long-standing supporter of bringing the UW campus to the city.

Priority One Chief Executive Andrew Coker says a key focus for the new staffer, who was expected to join the team by October, would be to work through the process of trying to bring one of the research institutes to the Bay.

And he was a key figure in fostering the collaboration agreement signed in April, which marked a significant expansion between UW and leading US academic institution the University of California (UC). The signing was celebrated at a blacktie gala dinner by some 600 leading business people, civic leaders, politicians and academics at Tauranga’s ASB Arena, with guest of honour UC Chairman of the Board of Regents, Bruce Varner – a close friend of Paul’s for the past 25 years. UC is an educational powerhouse with 10 campuses, 235,000 students and 190,000 staff. It contributes $46 billion to the Californian economy. However, Bruce told the gathering that size did not matter. “I see plenty of natural affiliations between our two organisations,” he said.

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Paul said the collaboration with UC was a great opportunity to boost Tauranga and develop the UW campus, and

was already resulting in strengthened relationships between the two institutions. And while Bruce will step down from his current role as Chairman later this year, he remains a regent and will continue to be involved in the collaboration. “Bruce has been given authority to stay specifically involved with University of Waikato to keep developing the relationship,” said Paul. The partnership was expected to enhance collaboration in the areas of environmental science, indigenous studies, agribusiness, computer science, management and education, with coastal marine research being a key focus. Adams said the UW’s Coastal Marine Field Centre at Sulphur Point, headed by Professor Chris Battershill, the Bay of Plenty Regional Council Chair in Coastal Science, was already strengthening relations with the UC’s University of San Diego, which has a highly regarded and well-resourced department of Environmental and Ocean Sciences. Professor Battershill has also developed a long-standing partnership with Bremen University in Germany, and last year began exploring the potential for marine research collaboration with Yantai University in China. Paul said the potential cross-over from cross-border tertiary research collaboration into key developments in the region was enormous.

ROBOTICS TALENT PICK OF THE CROP Creating global solutions locally

STEVE SAUNDERS ADDRESSES THE LEADERS LUNCH

Cross-border knowledge and educational connections are crucial in developing innovative businesses in the Bay of Plenty, says Steve Saunders, Managing Director of Plus Group. Co-Founder of the Newnham Park Innovation Centre in Te Puna, Steve has built up a range of specialised agritech companies offering horticultural solutions. A board member of startup funding group Enterprise Angels and Tauranga economic development agency Priority One, he also recently won the Westpac Tauranga Excellence in Business Leadership Award for his contributions to the Bay’s business community. His companies are focused on leveraging technology, with one in particular – Robotics Plus – exemplifying the power of bringing education and technology together. “We have the ability to have a world-class robotics centre in Tauranga,” Steve told the recent City Leaders Lunch in Tauranga.

Robotics Plus was created to address the challenges faced by agriculture globally, including labour shortages, sustainability for growers, pollination gaps and yield security. Steve’s vision of a sustainable horticulture industry came into being when he brought on board then PhD candidate Alistair Scarfe, who now runs Robotics Plus.

mechanisms for precision-targeted spraying of pollen and soft robotic handling of apples and kiwifruit.

The company has a long-standing relationship with Washington State University in the United States, and is collaborating with the University of Auckland, Plant and Food Research, and the University of Waikato on a $7.5 million agricultural robot research project. The grant, from the Ministry of Business Innovation and Employment (MBIE), will help the company commercialise automated systems for harvesting fruit and spraying pollen in orchards.

He added that the people they are working with at Washington State University had described the Taurangabased robotics programme as world leading.

The Autonomous Multipurpose Mobile Platform modular robot will be capable of navigating autonomously in orchards and will include vision-sensing of flowers and fruit for kiwifruit and apples, and arms and grippers for harvesting. It will also use fast-acting directional control

“The MBIE grant has brought robotics talent into the Bay,” said Steve. “We now have five or six PhDs interacting with my people and that gives us an opportunity to develop a new industry in this district.”

“At the same time, they’re working on projects with us that support what we are doing. That sort of transformational relationship is so valuable for us.” He said the education system needed to become more aligned with supporting the growth of entrepreneurs, and he noted that programmes such as the Young Innovators Awards were not recognised for NCEA credits. “We need to encourage more innovative thinking through our education system to align with the new world,” he said.

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REUBEN WOODS

FOOTING IT WITH THE BEST BY MONIQUE BALVERT-O’CONNOR

Reuben Woods has been ﬂexing his creative muscle in the northern hemisphere. Reuben, who heads Woods Creative – a Mount Maunganui-based brand agency – was earlier this year selected to attend a brand strategy workshop in California. It was led by globally renowned Brand Strategist Marty Neumeier, and Rueben was the only New Zealander in attendance. “I got to apply his strategy process on my business as he taught us. So, I was learning a world-renowned and highly strategic brand process while working on my business. It was awesome.

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“I learnt a lot and also learnt that, in a global context, we are doing a great job at a strategic brand level and so are a lot of our clients in their businesses as well,” Reuben says. Then, in May, Reuben returned to the United States to attend Interop – one of the world’s largest IT events. “Perhaps as a snowball effect of doing the workshop earlier in the year, I had the opportunity to go back for a client.” Woods Creative Senior Client Manager Duncan McKenzie also attended the IT expo in Las Vegas, where he and Reuben (accompanied by their client) manned a stand.

Woods Creative was established in 2004 by Reuben and his wife Melissa. The business, which now boasts a staff of 11, plus contractors, is a full-service brand agency. Fully integrated, it includes graphic designers, brand and marketing strategists, copywriters, and advertising specialists, enabling clients to be taken right the way through a full brand process and to maintain their marketing and advertising long-term. Woods Creative serves a wide range of clients, many with either a national or export focus. The company has a satellite office in the Cook Islands. It is also a major sponsor of the BOP Young Innovator Awards.

TWO INTO ONE = LIFT-OFF BY MONIQUE BALVERT-O’CONNOR

Partnership creates innovative team

The decision to fuse Tauranga’s leading organisations for young professionals is a wise one, says Ben Eagleson. The Holland Beckett lawyer chairs the formerly separate Tauranga Chamber of Commerce and Priority One groups, which merged earlier this year to become Rocket Young Professionals. “It is important we make the Bay an innovative and supportive place to live and combining these organisations allows young professionals a one-stop shop. “We identified that by combining Rocket and Young Professionals we had the making of a good partnership, merging both a micro and macro focus. That partnership can offer advocacy, education and networking opportunities. Plus Priority One can now focus – through its YIP programme – on school leavers, meaning our two organisations have an awards process catering for school leavers through to 40 year olds,” Ben enthuses. He says there are many advantages to the merger. The two groups are no longer competing for sponsorship; resources are now shared; and databases have been merged, with close to 1,000 young professionals on the contact list. As well as that, the number of activities staged each month is being increased. “The focus is not only on the socialising and networking aspect, but also on

advocacy in terms of what young people would like from local and national government,” Ben says. The activity mix is varied. For example, recent events included a pub quiz night, mid-winter Mexican event and a casino evening – plus visits to local enterprises such as Craigs Investment Partners, Ballance Agri-Nutrients and the Port of Tauranga. A recent highlight was a backbenchersstyle event featuring politicians, local innovators and entrepreneurs. The panel included MP Todd Muller, Tina Jennen and Steve Saunders, and Brand Strategist Reuben Woods from Woods Creative. Those attending could put questions to the panel. Panel members spoke about where they see innovation in the Bay in the next 10 years, and how important it is for the economy.

Young Professionals’ website or Facebook page for further information. Following the ball and awards night, the winners will be given an opportunity to share and showcase more about themselves and their businesses at a special function. Ben emphasises that Rocket Young Professionals is not just for young business-orientated people in traditional sectors. “We have a broad definition of professional and of young,” he says. Members include doctors, lawyers, accountants, engineers, small business owners, manufacturers, marketers, those in supply and distribution and in the trades. The aim is to be inclusive, he says.

“Their over-arching message was that Tauranga is a vibrant, collaborative and enthusiastic place to be,” Ben says. Events yet to be held include the Young Professionals Awards and Ball. The awards include Young Business Owner of the Year, Young Employee of the Year and Young Innovator of the Year. These award winners often go on to win a category of the Westpac Tauranga Business awards, says Eagleson, who sees that as a natural progression. This year’s ball and awards will be held in early October and Ben encourages interested parties to visit the Rocket

BEN EAGLESON WITH THE MEMORANDUM OF UNDERSTANDING BETWEEN THE TWO ORGANISATIONS

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BUILDING A PULSING HEART IN THE CITY BY GRAHAM SKELLERN

TAURANGA’S CBD IS SUDDENLY ALIVE WITH DEVELOPMENT PLANS – THIS TIME THEY CAN RESULT IN A NEW-LOOK CITY CENTRE

In another five years, Tauranga’s central business district (CBD) will probably have changed dramatically. The residents, let’s hope, will be able to confidently say they are proud of their city centre. The plans and development being mounted at present would turn the CBD into a bustling and vibrant place to live, work or visit. And this time it doesn’t seem to be all pie in the sky stuff, as economic activity lifts. A resource consent has been issued to redevelop the 2200 sq m Tauranga Electric Power Board site in Spring St, with the ageing building being replaced by a hotel and conference facilities (Tauranga needs flat-floor space for up to 600 delegates), modern offices and some fancy retail. A similar development looks likely to get underway at the southern end of the shopping centre in Devonport Rd. Devonport Towers developer Paul

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Bowker has formed a consortium to look at redeveloping the carpark between Hotel on Devonport and the Inland Revenue building, with a multi-storey complex of apartments, offices and retail. The hotel could even be expanded. The complex would open up the southern end of The Strand to the harbour, as well as re-energise activity at the top of Devonport Rd shopping. The consortium is reporting back to Tauranga City Council (TCC) this month about its due diligence and progress on the project. Across Devonport Rd, the Farmers’ department store building is set to be redeveloped, and in Durham St construction of the game-changing downtown tertiary education campus is getting closer. Building is expected to start in 2017 and by then the sparkling new TrustPower building, housing more than 300 staff, will be finished on the other side of the street.

The biggest change of all could take place in Willow St on the site of the present council building. The city centre has the chance, at long last, to celebrate a heart in the form of a civic square or plaza, with tasty views and promenades to Wharepai Domain and the waterfront through Masonic Park. The council will soon make a decision about saving or demolishing the rundown, leaky main administration building in Willow St. Already the bulk of council staff have moved out into the nearby buildings and may not return to their old desks. The council is putting together a project team to deal with the future of its headquarters, and a solution will be included in the next annual plan, by the end of June next year. The word is it will cost $10-$15 million to refurbish the main administration building and it may be more “profitable” to knock it down. If that’s the case, a new fit-for-purpose civic building can be built

further back on the corner of Hamilton and Durham Sts, with increased parking on the TV3 site – thus creating space for a bustling plaza where people meet and sit for lunch. If the old building was saved for $15 million, then council would have to put aside $600,000 cash for depreciation and probably $1.5 million a year for the cost of financing an out-of-date building. Other parties, including the newly formed Civic Amenities Group, are interested in helping to develop the “Heart of the City” project. Investors could contribute towards the new civic building and car parking – saving the council the expense for a third carparking building in Harington St, which is in the 10-Year Plan. If the council(s) leased the new building, then the rentals would repay the investors’ contribution over time. All in all, the private-public partnership saves TCC tens of millions plus depreciation

and financing costs. The civic building, with hot desks, could house other councils and government agencies – making it a one-stop shop. The building on the corner of Willow and Wharf Sts – containing the council chambers at present – would remain, but it could be turned in to a museum or a place that tells the story of Tauranga. The library, Baycourt, art gallery and museum would all be in close proximity. Tauranga Mayor Stuart Crosby said the main administration building was on a long-term master plan for removal because open spaces, pedestrian linkages and view-shafts were very important. “That was the plan and I didn’t expect it to happen this soon,” he said. “We are one of the biggest businesses in the CBD and we can leverage our requirement with private investment. We shouldn’t limit our options, and the question is: ‘Does TCC have to own its building?’

“There’s no reason why the council can’t work with the private sector. If a developer redevelops a site in the CBD, then the council can upgrade the surrounding public area – some of the streetscape is a bit tired.” Tauranga council has allocated $8 million in its long-term plan for CBD and waterfront development, to be spent in the first five years. Stuart said the CBD can look totally different in another five years. More people will be working in the CBD and it will evolve as a business centre supported by retail and hospitality (cafes, restaurants and bars). “It can also be an arts and cultural centre for the Western Bay of Plenty and become a destination in its own right. There are some exciting things happening and the CBD has a good future,” Mayor Crosby said.

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BUSINESS AWARDS KEEP ON GIVING SUCCESS BREEDS SUCCESS FOR ENTRANTS Entering the Westpac Business Awards provides a commercial boost that lasts for years, lifting and unifying the whole company, says former winner Carl McOnie.

“It has definitely increased the awareness of our organisation within the region. We’ve had a number of very good conversations since with people who heard about us because of the awards.”

As CEO of workplace safety trainer Vertical Horizonz, he lifted the supreme Tauranga award in 2013.

Carl says the entry process was not daunting and it repaid handsomely for the time involved. “The feedback from the judges was very valuable – we saw where we could do better. You get a mentor throughout the process, someone who understands the award process and knows what the judges are looking for.

“It’s imbedded in our corporate psyche now. It’s been good from a business perspective, and great for the whole team. I feel the award is truly owned by the whole company.

“You get a chance to take a helicopter view of your organisation, to look at your business processes holistically. “Any SME will find the process to be well worth it and the feedback invaluable. It’s not intrusive in financial or confidentiality terms. It’s worth the time and commitment.” Vertical Horizonz’ Tauranga oﬃce is the administrative hub for the Australasian business, having opened 18 years ago. About 95% of safety training conducted by Vertical Horizonz is conducted at the clients’ sites in actual work situations. “Being an award winner certainly looks good on our marketing material.”

Westpac Business Awards launched The 2015 event was launched at Elizabeth Café & Larder earlier this month, with guests hearing a motivational speech from last year’s Customer Service Award winners, the hosts Annemarie Cambie and Andrew Targett. Annemarie said the awards process turned out to be invaluable for their business. “We have always been head down. It was great to get a look at our business through someone else’s eyes. We were able to say this is what we have achieved, this is what we’ve done.” She says the entry form eventually becomes a mini business plan. “Since

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winning, sustainability has become a focus in our business – for example, we switched to organic coffee. We are now more aware of what we do as a business and in the community.” The awards night gala dinner was a real buzz for all the staff who attended. “It’s a fantastic event to be part of, even if you don’t win. We felt we were there because we had achieved.” Earlier, Westpac Business Manager Richard Craven stressed that the awards were not only for the big companies. “It’s not about numbers – it’s about your journey.”

ANNEMARIE CAMBIE AND ANDREW TARGETT

Entries can be completed manually or online. For entry forms visit www.businessawards.org.nz. Entries close 5pm Friday 29 September.

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You’ll be pleased to note that 21st Century distance or online learning is anything but scary. It’s a way of connecting students wherever they are with the learning they need – and you’ll be amazed at how easy it all is. Many courses are taught via a virtual classroom – students “beam in” from wherever they are and take part in class discussions, sometimes with other distance students and sometimes with students sitting in a classroom, or a mixture of both. Online learning is all about learning that fits around your life. Studying online often means: • You can have a flexible schedule – great for helping to balance learning with work and family life.

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ROD DRURY ADDRESSING THE BUSINESS LEADERS LUNCH IN JULY

XERO HAS EXCITING FUTURE

BY MARK LISTER*

Bay can emulate its success

Almost without fail, someone will ask me about the Xero share price during the question and answer segment of every investment or economic presentation I do. To be honest, I have no idea whether the share price is going up or down, or if it’s a good or bad investment at its current price. But what I can say with much more certainty is that it is a great company with an exciting future. Xero reported in May that it had cracked half a million customers, which is an amazing achievement given that three years ago they had 78,000, and three years before that just 6,000. Revenues have been growing equally fast. In 2009 Xero had annual revenues of $959,000 and in 2015 these have grown to more than $120 million. The 49 year old Rod Drury has been at the helm of the company for nine years and notes that this is the longest job he’s ever had. He’s clearly very passionate about the company and its people. While he is certainly “the face of Xero”, he points out that he has surrounded

himself with a very strong team and this allows him the freedom to be the frontman as much as he is. He seems equally as passionate about New Zealand and the opportunities we have as a nation. Xero is headquartered in Wellington and has a large operation in Auckland, but Rod chooses to live in the Hawke’s Bay, where he has resided for the past six years. He thinks places like the Bay of Plenty and Hawke’s Bay have a huge opportunity to grow, attract businesses and entrepreneurs, and create great jobs. He sees the housing unaffordability issues in Auckland as a catalyst for the provinces to seize this opportunity and believes technology has removed traditional barriers to this. However, he believes the regions need to get out there and sell themselves, and believes councils have a greater role to play and need to think more proactively and work with local businesses and communities to achieve this. Xero clearly makes a great product and with more than 400 other applications in the ecosystem, the integration between these is leading the software to become

highly entrenched in many businesses. New initiatives, like the partnership with Apple that will see Xero products sold in Apple retail stores in the US, add to the brand appeal. The vast bulk of revenues are generated in New Zealand and Australia, where the company has a very strong presence. But the game changer is whether it can break into the US market in a meaningful way. This won’t be easy. Xero is a new entrant in the US and faces a strong incumbent competitor in Intuit, maker of QuickBooks Online. Intuit is more established in the cloud than Sage in the UK and MYOB in Australasia, which will make it tougher competition for Xero. I really hope they do get there in the US. If they do, Xero will be one of the true New Zealand success stories on the global business stage. * Mark Lister is Head of Private Wealth Research at Craigs Investment Partners. Disclosure: His disclosure statement is available free of charge under his profile on www.craigsip.com. This column is general in nature and should not be regarded as specific investment advice.

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TEL BRINGS PORT CLOSER TOLL ROAD CRITICAL TO BUSINESS The Western Bayâ&#x20AC;&#x2122;s excellent arterial roading network is all but complete following the opening of the $455 million Tauranga Eastern Link (TEL), which improves access to the port. All it needs to make it fit for purpose is a solution to the congestion problem at the Girven Rd roundabout at Bayfair and an answer to the congestion on the Hairini side of town. In both cases, work is being planned. First, the railway line at the Girven Rd roundabout will be moved to a new route behind the Owens Place shops. This is expected to take about 18

months. When it is completed, Matapihi road traffic will no longer have to wait as trains go by. By 2017, work should start on upgrading the road between BayPark and Bayfair, including the construction of two flyovers, subject to consents. At the same time, there are plans to widen Turret Rd and 15th Ave in stages to four lanes, including the construction of a new bridge and underpass. The funding will in part come from an NZ Transport Agency (NZTA) $591 million transport package it says is designed to grow industry and jobs, improve safety,

BY PAUL DYKES

PRIME MINISTER JOHN KEY CUTS THE OFFICIAL RIBBON

and support economic development and population growth in the Bay of Plenty. NZTA says the Bay of Plenty is one of four regions (along with Northland, Auckland and the Waikato) vital to the growth of New Zealand. NZTAâ&#x20AC;&#x2122;s Waikato/Bay of Plenty Regional Director, Harry Wilson, says the opening of the TEL will leave a lasting impression on the Bay of Plenty region, bringing many social benefits and opening up further economic opportunities in the Eastern Bay of Plenty. He says it will also provide more predictable travel times, which is critical to business attraction and growth.

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FAMILY FOCUS NO BARRIER TO PROFESSIONAL PROGRESS Diversity of work and workforce makes Cooney Lees Morgan the employer of choice for some of the legal profession’s most talented women. Each was drawn to the challenge, reward and recognition that comes from working at one of the country’s most vibrant and dynamic law firms.

Cooney Lees Morgan makes a point of employing inﬂuential and outstanding people unafraid of challenging the status quo. That is why they recently made the smart decision to promote Lisa Denyer to Associate. “Ten years ago I chose Cooney Lees Morgan as the firm to help me achieve my career goals,” says Lisa. “It was the right choice. During my time with the firm, it’s lived up to all my expectations. It’s evolved and gone from strength to strength, much like the city of Tauranga.” Before joining Cooney Lees Morgan in 2004, Lisa was a senior lawyer at Russell McVeagh and at Buddle Findlay in Wellington. She also has valuable experience abroad, spending 18

months as in-house counsel for ING Barings in Amsterdam and before that, as a solicitor with Blake Dawson Waldron in Sydney. This experience has given Lisa a broad knowledge base for advising companies and other organisations in all areas of contract law and other specialist areas. “What I love about my job is the diversity and quality of the work. I enjoy working closely with great clients and like-minded colleagues. It’s an exciting time to live and work in Tauranga as it continues to grow as a key New Zealand business and lifestyle hub.” Cooney Lees Morgan supports and values Lisa’s commitment to this community. She is currently on Mount

Primary School Board, and spent nearly six years as a trustee of Tarnished Frocks and Divas and three years on the Jazz Festival Committee. “I am lucky as a part-time lawyer to really enjoy a work-life balance. Outside of work, my three primary school children keep me busy and entertained.” She enjoys living at the beach, and visits to Lake Rotoiti to hit the water on her stand-up paddle board in the summer and visits to Ruapehu for skiing in winter. She also has a love for cooking, eating, travel, reading and mostly spending time with family and friends.

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PASSION ON MENU IN CBD “WE WANT PEDESTRIANS TO CLAIM THE SPACE” A passionate desire to create a unique, themed dining precinct for all to enjoy and to enrich the city centre has led to the creation of the Wharf Street Dining Precinct, which opened for business earlier this month. More than 500 railway sleepers from the old Matapihi Railway bridge have been utilised in the initial stage of the project, along with 80 lanterns from Italy, with themed furniture that emphasises the heritage of the street. Mainstreet Chair Glenn Tuck says the initiative simply wouldn’t have happened without the energy and commitment of the stakeholders who have worked to bring this to life. “The Wharf Street Dining Precinct has been an amazing example of what can happen when like-minded businesses and passionate city centre people get together. Priority One, Aotea Electric, Rutherford Signs, the Tauranga City Council team, the business and property owners on the street, Carrus, Tuskany and Archistudio have all worked with Mainstreet Tauranga tirelessly to bring this street transformation to life and we are immensely grateful for their support.” Wharf Street Dining Precinct has transformed the area into a shared space, with the road narrowed to one-way heading down to the Strand. This pedestrian-friendly shared space concept is a first for Tauranga city. Tauranga City Council Transportation Manager Martin Parkes says shared spaces have worked very well in other cities. “They offer a healthy balance between the vibrancy of pedestrian-friendly areas and the need for traffic to keep moving, [even] if very slowly. We want pedestrians to claim the space and use the road. It may take some time to get used to. For that reason we are keeping the street layout flexible enough that we can make adjustments where needed.” To celebrate the launch, an eight-week Winter Fest is underway, featuring dance, music, fashion, food and entertainment on the street each week.

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The Seriously Good

SNAPPED EVENTS RICOH BA5

01. Janine Cortes, Geoff Williamson, Greg Boughtwood 02. Michael Carr, Mandy Dhaliwal, Sonya Gilbert 03. Michael Doerner, Simon Cotter 04. Lyn Trail, William Hughes

ROD DRURY EVENT

05. Anne Pankhurst, Rod Drury, Murray Denyer 06. Philip Elliott, Amy Jensen 07. David Corden, Toni Palmer 08. Clare Swallow, Heidi Seal

CIVIC LEADERS LUNCH

09. Richie Wellsbury, Scott McKenzie, Stan Gregec 10. Scott Hamilton, Steve Saunders 11. Kevin Clout, Glenn Keaney, David Bell 12. Graeme Fraser, Doug Spittle, Matt Cowley, Kyle Goldsack 13. Andrew Knowles, Ross Sheerin 14. Chris Mayes, Dean Hughes 15. Belinda Francis, Mary Hill

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UPCOMING EVENTS AND TRAINING SEPTEMBER 02 Wed

03 Thu

08 Tue

09 Wed

10 Thu

15 Tue

Training 9:00AM 12:30PM

Training 12:00PM 1:00PM

Training 9:00AM 12:30PM

Embracing Change

Managing Chaos

Be a Xero Hero! Xero for Experienced Users

Cooney Lees Morgan Business Boost - Website Content Writing for Beginners

Using Key Performance Indicators

Assertiveness at Work

Event 5:15PM 7:00PM BA5 - iSite Media

Event 12:00PM 2:00PM Leaders in Business - Diane Foreman

Training 9:00AM 4:30PM

Rocket Young Professionals Casino Evening

Selling to Super Savvy Customers

17 Thu

21 Mon

22 Tue

24 Thu

29 Tue

Training 9:00AM 12:30PM

Event 8:30AM 4:30PM

Training 9:00AM 12:30PM

Event 12:00PM 1:30PM

Delivering Effective Feedback

Transitioning Business and People - The changing face of the Workforce

T.E.A.M - Together Everybody Achieves More!

Website Content Writing Made Easy!

Business Womens Network Lunch with Arts Festival and City Council Events

Training 9:00AM 4:00PM

Event 5:30PM 7:30PM

Event 4:30PM 6:00PM Marketing Professionals BOP (MOPED) Event with Paula Jackson

Training 9:00AM 4:30PM

Working Smart with Microsoft Outlook

OCTOBER

What They Didnâ&#x20AC;&#x2122;t Teach You in Succession Planning

03 Sat

06 Tue

07 Wed

08 Thu

13 Tue

15 Thu

Event 5:30PM - LATE

Training 9:00AM 11:30AM

Training 12:00PM 1:00PM

Training 9:00AM 4:30PM

Training 9:00AM 12:30PM

Training 8:00AM 10:00AM

Presenting Like a Pro Awards

Cooney Lees Morgan Business Boost - Gaining Clarity and Focus

Coaching Skills in the Workplace

Effective Time Management

Introduction to the Lean Business Model

Young Read Woudberg Rocket Young Professional Awards

Event 5:15PM 7:00PM BA5 - Foundation for Youth Development and Z Energy

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Training 9:00AM 4:30PM Managing Staff for the First Time

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