Welcome
TO NEW MEMBERS
WHO ARE WE?
Downtown Tauranga is …… Downtown Tauranga is a non-profit organisation that is funded by the businesses in the city centre through a targeted rate collected by Tauranga City Council. These funds enable us to promote the city centre through marketing and branding, facilitating events, activities and promotions and promoting Downtown Tauranga as a destination. As an organisation we advocate on behalf of the businesses in the city centre.
You are part of the Downtown Tauranga Community As a new member we want you to feel part of the Downtown Tauranga community, we encourage you to participate where you can. The sooner we have your contact details the sooner we can let you know about and invite you to the many things happening Downtown Tauranga. Send us an email info@downtowntauranga. co.nz today to get connected.
FREE ADVERTISING FOR YOU
We have free advertising opportunities available, allowing you to profile your products, services, events or promotions to the greater community. Here are just some of the ways that we can help…. Downtown Tauranga Website www.downtowntauranga.co.nz – Frequently updated, our website informs the public about the current happenings in Downtown Tauranga. Additionally this member only section has helpful tips and information available to you. Social Media – The Downtown Tauranga Facebook page currently communicates to a growing audience of over 5000 potential customers, offering a substantial potential market for you to promote to. Downtown Tauranga also operates an Instagram account, linked via the hashtag #lovedowntowntauranga adding an extra dynamic to the social media platform. Emailers – There are a number of e-newsletter opportunies open to you; •
Customer E-Newsletter - Sent out to a database of approximately 6,000 customers, this is an effective tool to promote your business to the wider community.
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Member E-Newsletter - Emailed out weekly to the members. If your business is hosting, or supporting any events in Downtown Tauranga please let us know so we can profile and share this information with fellow members.
There is limited space available in these emailers so please ensure you send through the information ASAP.
Downtown Hotspots – Periodically featured in Indulge Magazine (included in Saturdays Bay of Plenty Times) the Downtown Tauranga Hotspots profile businesses in the City Centre from both the retail and hospitality sectors along with upcoming events. We endeavour to keep these articles fresh and engaging tending to profile signature dishes and specialised products. Once published these features are also uploaded to our website and the Facebook page. Downtown Tauranga Newsletter – News Beat – Hand delivered and distributed electronically to members this newsletter updates members with key information, events and promotions happening in Downtown Tauranga. There is an option for an included insert (e.g. flyer) that will be hand delivered with the newsletter to the mainstreet community. This is a great way to communicate with your fellow membership.
To take advantage of any of the above FREE advertising opportunities simply send us the details along with an image to be considered for inclusion. We do however reserve the right to edit content supplied to ensure it is of benefit/interest to the recipients.
GET INVOLVED
Aligning yourself with Events and Initiatives Downtown Tauranga participates in a number of events and initiatives aimed at increasing foot traffic and audience engagement with the city centre. As part of this we are always looking for additional sponsorship and as mainstreet members we encourage you to support these events where possible and display your commitment to the community. Displaying collateral, installing window displays and monetary assistance are all welcome. Recent events include; The Shop to Win promotion, Trustpower Photographic Exhibition and the Trustpower Christmas Parade amongst others. Additionally if you are looking to be a major sponsor of an upcoming event and wish to work with mainstreet in its promotion, please don’t hesitate to get in touch to see how we can assist.
Core Retail Hours All retail members are encouraged to open for the minimum of the following core retail hours; Monday to Friday
9am – 5pm
Saturday
9am – 4pm
Sunday
10am – 3pm
Downtown Tauranga Gift Vouchers Downtown Tauranga has a generic Gift Voucher that can be purchased from the Downtown Tauranga office by the public and businesses. Should you be presented with one of these vouchers, treat it as cash in relation to the product or service being purchased, then contact our offices for a full refund. Just check that the voucher is not over a year old from the date of issue before redeeming. Full terms and conditions are available on the members’ only page of the website.
NEED HELP?
Who do I contact in an emergency, city asset damage, shoplifting, trespassing etc? Emergency – In an emergency please call the police on 111 City Asset Damage – You may come across, or see some city asset damage, ie. fallen trees/snapped branches, graffiti, seating damage etc. You can log these repairs with the Tauranga City Council call centre by phoning 07 577 7000. Trespassing / Shop Lifting – If you have an unwanted customer, either through bad behavior or shoplifting, you are able to request they leave your premises and trespass them. Your safety should always come first so if it is an emergency or you feel threatened please call 111. Even if a shoplifter has left your store you should still ring the police to have the theft logged. Once you have dealt with the incident and notified the police please contact us on info@downtowntauranga.co.nz or 07 577 9946 to let us know what has happened so that we can send a shop alert email around our other members. If you want to trespass someone from your business you can do so verbally or written. Copies of a trespass notice can be downloaded from www.police.govt.nz/safety/home. trespassnotice.html. Shop Alerts – The shop alert is in response to a theft, threatening person or someone acting suspiciously. Once I am notified I send a shop alert to notify our wider retail network to be extra vigilant. If you have photos of the offenders through your security systems we can send these with the shop alert, otherwise a detailed description of the offender will be sent. Buskers – We love having buskers in town as they add to the atmosphere and ambience of Downtown Tauranga, however we appreciate that some have a small repertoire and some are better than others. It is usually considered acceptable for a busker to be outside your business for a limited period of time (say ½ an hour) then you can ask them to share the joy around the rest of the city. If you have concerns regarding a busker you can ring us for assistance or advice. Hawkers – Hawkers must have a license issued by Tauranga City Council and they must follow the protocols associated with that license. Most abide by the rules however occasionally you may see an overzealous person harassing customers. If this is the case you can call Tauranga City Council or if no one is available to deal with the situation contact us.