OPS
LOGISTICS CONSULTANCY LTD P OW E R TO H E L P ™
“OPS Logistics Consultancy has enabled iRed to take a critical look at our proposed operational processes and systems, ensuring our risks were minimised and our focus sound.� Ray Huntzinger, iRed Managing Director
Welcome to OPS Logistics Consultancy Making the right choice...
With logistics touching all parts of
Not all consultancies are the same, and the difference is in what they deliver and how they go about it. But ultimately what you want to know is how your business will benefit ... and that’s exactly the aim of this publication.
a matrix of expertise, which
an organisation, we have developed encompasses the majority of business requirements, thus defining our motto, “Power to Help”. Distribution Consultancy: Transport Mail
It is distinctly probable that you have already worked with business consultants at some time in the past; perhaps they delivered exactly what you wanted and needed, but possibly you were left wondering what had actually been achieved and, specifically, at what cost? This is a totally unacceptable outcome for both parties, and one, which can frequently be attributed to a lack of clarity, either when the consultant fails to understand the client and their issues, or when the client is insufficiently succinct on the objectives of the project.
Parcels
At OPS you can be confident that we will take time to engage with you and your team, learn about your business, research your market, embrace your ethos and understand your issues. Armed with this wide-ranging and comprehensive knowledge, we then focus on four key areas of your business:
Mailing systems and design
✓ Increasing Revenue
Reverse logistics
✓ Reducing Costs ✓ Optimising Operational Performance
Shipping / Air / Sea / Road Supply Chain Hub technology Logistics Consultancy: Warehouse design Warehouse layouts Warehouse WMS project management Manual handling advice Direct to consumer systems from warehouse to customer Project management for warehouse installation Stock management and audits
Strategic Reviews: Logistics networks
✓ Enhancing the Customer Experience
Warehouse planning & networks
At OPS, we aim to meet your expectations and generate Return on Investment (RoI) over the shortest possible time. We ensure the project is fully documented and agreed, so you have complete transparency and confidence in its scope and outcome. But more importantly, you remain in charge throughout with regular feedback and check-point sessions.
Business reviews
Does that sound like the sort of consultancy your business needs? Then we would love the opportunity to tell you more about the benefits OPS can deliver for you - and we are only a call away!
Marketing reviews Procurement reviews Change & risk management Logistics Audits Cost Management Recruitment Services Training Services
We have ‘The Power To Help’
Why? We can help you to INCREASE YOUR REVENUE Profitable revenue is every company’s goal, yet many fail to achieve it or certainly not to the level anticipated. This could be for any number of reasons, for example poor or shortsighted marketing, inadequate sales training or focus, lack of understanding of the customer and their view of your service/ product, or poor communication between sales and operations. It is important to take a broad overview to ensure all erring touchpoints are identified, and then develop actions that will drive the achievement of positive results. OPS can deliver this for you by developing appropriate methodologies and working with your team to enable you to increase profitable revenue. As an example, OPS can ✓ Help you implement new procedures and processes that will give you the edge on your competitors. ✓ Streamline your pick/pack operation, generating improvement in your customer satisfaction and increasing sales ✓ Review your website to determine levels of interest and conversion rates, how you compare with the competition, your use of Search Engine Optimisation, etc. ✓ Identify areas where further training would be beneficial and then provide such training ✓ Provide an Interim Sales team or Manager to drive the right focus ✓ Develop a survey and engage with your customers to determine how they view you ✓ Breakdown any communication barriers and develop and install procedures to ensure expectations are met.
Don’t take our word
We were delighted with the outcome of the OPS logistics audit. Our distribution operation is now back on track and more flexible to support the publishing activities of Kingsway. Bill Owen Finance Director, Kingsway Communications Limited
We have ‘The Power To Help’
Why? We can help you to REDUCE YOUR COSTS In today’s climate it is critical to control costs and ensure expenditure is finely balanced between operational requirements and quality of service. To achieve this it is important to understand the difference between cost and budget management. Cost management is the process of continually looking for smarter and more efficient ways of doing business, whilst budget management is more about not over-spending. One of the typical problems with budget management is that it is generally constructed in isolation - often failing to see the relationships with other departments. Mail costs, for instance, frequently sit within various departmental budgets as a relatively small cost to each, yet collectively they can amount to a considerable sum. By aligning and developing a single solution, it is feasible to save up to 35% of the overall expenditure ... and the same analogy applies to telephone communication costs. Distribution of parcels is fraught with hidden surprises, e.g. fuel surcharge, remote area, exceeding cube dimensions, poor delivery performance, etc. If not strategically managed, costs can be increased by considerable margins with potentially as much as 50% of distribution spend attributed to carrier contingency. Another area regularly overlooked is procurement. Contracts are frequently not managed to the required level and, as a result, companies lose up to 5%. This is mainly caused by fragmentation between the incumbent departments, i.e., procurement, operations, legal and finance. OPS has considerable experience in helping: ✓ Shifting the paradigm from a budget to a cost management ethos ✓ Removing duplicated effort ✓ Capitalising on synergies ✓ Updating processes ✓ Benchmarking procurement practices ✓ Lowering costs and uncovering hidden spends All whilst safeguarding the standard of service to the end customer and improving the bottom-line margin. And of course, delivering a timely Return on Investment!
We have ‘The Power To Help’
Why? We can help you to OPTIMISE YOUR OPERATIONAL PERFORMANCE Businesses frequently concentrate on day-to-day activities, striving to meet demands upon the system and to satisfy their customer. Because of this determined focus, they often fail to allocate time to adopt systems to optimise performance, capitalise on synergies and develop processes, which, in turn, will enable short, and long-term business plans to be achieved. At OPS we have a wealth of experience (over 1,000 years combined) in taking a holistic look at business performance: ✓ Developing new ways of working ✓ Providing a catalyst in driving the right results in business planning. Some of our supply chain clients are reducing warehouse stock by installing new management systems, or redesigning warehouse layouts to improve pick performance, or developing procedures to ensure a coordinated approach between sales and operations: ✓ Each strategy resulting in considerable savings in financial terms. When OPS make changes to processes and procedures, we take time to ensure our knowledge is imparted directly to the staff doing the work through a series of training sessions. This tried and tested approach minimises risk and ensures a ready buy-in. All projects, regardless of scope, are managed through the OPS Programme Office with director level engagement, and a robust check and balance system to ensure the project is being managed to the agreed specifications. Within a warehouse we can generate improvement in your processes with good planning and design methods. These include stock levels, layout, picking, returns, automation and management systems. An OPS audit can identify operational improvements in many areas, generating: ✓ Improved pick rates ✓ Reduced stock holding ✓ Less waste (plus much more)
We have ‘The Power To Help’
Why? We can help you to ENHANCE THE CUSTOMER EXPERIENCE Customer commitment is what keeps us all in business; if the customer is not satisfied with the service or product then they will no longer be a customer.
Don’t take our word
The prime focus should be about maintaining a happy customer but often businesses lose sight of this fact and, in a sense, almost treat the customer as a commodity. This can be particularly the case in operations, who have no direct interaction with their customers. Some have absolutely no idea what their customers even think of them, because they do not engage in any form of dialogue. Others may have a good account management structure but, instead of getting to know their customer, they spend their time trying to sell them more.
OPS Logistics Consultancy (OPS) has demonstrated a complete understanding of customer expectations, mail complexities and operational
A happy customer is not one who only receives a good service, but one who is engaged with and feels appreciated. It takes five times as much energy, time and money to attract a new customer than it does to provide a great customer service that will secure their loyalty.
requirements. They delivered in
OPS experience can:
logistics requirement.
✓ Compare your procedures against your business requirements and industry standards
Malcolm Lawrey,
✓ Provide suggestions for alternative methodologies ✓ Develop and manage systems to establish your customers’ perception of you and your service/product, as well as what they want to see from you now and in the future Thus providing you with the means to exceed their expectations and retain their loyalty.
full, whilst managing stakeholder perceptions on a multi-tiered basis. I would recommend OPS to any company with a
iRed Chief Operating Officer
Our promise to you we listen, propose, design, manage and deliver on time and within budget OPS realises that consultants are seen as a cost and very seldom a value, especially to those at the coalface. We look to meet this challenge head-on. Not only do OPS provide highly skilled and experienced consultants, we have also developed a ‘Logistics Framework of Excellence’ which is designed to ensure all areas are managed, demonstrating a firm approach to cause and effect. At OPS, we are so confident that we can meet your expectations, that we offer a Money Back Guarantee. In summary, we will engage with you, listen, understand and work with you to develop meaningful and practical solutions, at all times ensuring you remain in control. We will look to generate a RoI over the shortest time possible by focusing on four key areas: ✓ ✓ ✓ ✓
Increasing Revenue Reducing Cost Optimising Operational Performance Enhancing the Customer Experience
In simple terms, with so much to gain, can you afford not to engage with us?
Call us to find out how we can help you to achieve the results you are looking for.
INBOUND
WAREHOUSE
PEOPLE
PROCESS
EXECUTE
PLAN
TRANSPORT
MEASURE
IMPROVE PRODUCT
COST
OUTBOUND
INCREASE YOUR REVENUE
ENHANCE THE CUSTOMER EXPERIENCE REDUCE YOUR COSTS
OPTIMISE YOUR OPERATIONAL PERFORMANCE
Engage with us
Consultancy All of our consultants have considerable hands-on experience in the commercial sector, most achieved very senior positions, including Board level. This experience enables them to react when the environment changes and deliver credible solutions to the customer. Recruitment Our recruitment partner has the experience and skills to find the right person for the right role, from junior up to executive level. They will engage with the customer to develop a full brief and character profile, as well as agree search parameters. Interim Management Because of the high skill base we have within OPS, we are able to provide qualified interim managers covering most areas of business. These individuals are adept as quickly fitting in and taking control, thus minimising disruption. Furthermore, they will drive through improvements in order to generate an RoI. Training An unskilled workforce, whether it is junior or senior management, is a recipe for disaster. People are a company’s number one asset and should be invested in to ensure customer satisfaction and profits are maintained. OPS have a large number of specific training courses from personal development to operational.
Business Health Checks Our Health Check packages cover a variety of business activities, giving the avenue of choice. More importantly, these are fixed priced and with a defined time period. This means there are no hidden surprises and no lengthy time periods where consultants are within your business. You will benefit from minimal disruption and will be presented with a high-level report at the conclusion to enable you to make informed decisions on how to move your business forward. The Health Checks currently on offer cover the following areas: Cost Management Mail Marketing
Marketing Our marketing partner has a wealth of experience in delivering outstanding solutions. Whatever the brief strategic planning, brand development, graphic design, print management, exhibitions or event management, sales promotions or development, websites, ecommerce or advertising campaigns, the team of specialists consistently delivers with unerring passion.
Outbound Logistics Stock Management Warehousing Customer Service Parcels Procurement Event Sponsorship
OPS
LOGISTICS CONSULTANCY LTD P OW E R TO H E L P ™
OPS Logistics Consultancy Ltd 2nd Floor Berkeley Square House Berkeley Square London W1J 6BD United Kingdom
0845 0525 101 www.opslc.com