Q U A R T E R L Y April May June 2013
Channel BLURRING
Spe cialt y ge nera l me rcha ndis e ervice Postal s
Food service
g inin d e Fin r oo d t Ou
ent m p i equ
ng i s es oc r ep m Ga
EXPO HIGHLIGHTS | PG 18
Store ‘Categories’ Blend Together as C-stores Expand Their Options
E.K. BENNETT AWARD WINNER | PG 24
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Q U A R T E R L Y April May June 2013
Channel BLURRING
Spec ialty gene ral m erch andi se vice Postal ser
Food service ng dini Fine or tdo Ou
ent ipm equ
g sin es oc pr me Ga
EXPO HIGHLIGHTS | PG 18
Store ‘Categories’ Blend Together as C-stores Expand Their Options
Q U A R T E R L Y April May June 2013
E.K. BENNETT AWARD WINNER | PG 24
Texas Food & Fuel Association Quarterly is published for: Texas Food & Fuel Association 401 West 15th Street, Suite 510 Austin, TX 78701 Phone: 512-476-9547 Fax: 512-477-4239 www.txfoodandfuel.org
Departments
TEXAS FOOD & FUEL ASSOCIATION STAFF Chris Newton, President
11
Welcome New Members
Rick Bolner, CPA, Vice President of Accounting
12
Calendar of Events
Doug DuBois, Jr., Director of Member Services & Governmental Affairs
30
Index of Advertisers
Scott B. Fisher, Vice President of Policy & Public Affairs
2013 Southwest Fuel & Convenience Expo
Dana Fuller, CEM, Expo Manager
18
Southwest Fuel & Convenience Expo
Annette Hicks, CMP, Director of Meetings & Expositions
22
Thank You, Sponsors!
Kris Wallace, Assistant Director of Accounting & Assistant Expo Manager Published by: Naylor, LLC 5950 N.W. 1st Place Gainesville, FL 32607 Phone: 800-369-6220 Fax: 352-331-3525 www.naylor.com
6
Texas Food & Fuel Association Board of Directors
9
Chairman’s Message By Jim Kolkhorst
Features 14
Channel BLURRING — Store ‘Categories’ Blend Together as C-stores Expand Their Options By Al Hebert
24
In Recognition of Dedication and Commitment 2012-13 E.K. Bennett Award Recipient — Scott B. Fisher By Doug DuBois, Jr.
29
You Now Gain the Competitive Edge as 50 Million PayPal Cards Hit the Market By WorldPay
Publisher: Kathleen Gardner Editor: Shani Calvo Marketing: Kaydee Currie Project Manager: Heather McMillen Sales Director: Jeffrey Connelly Advertising Sales: Cherie Dubay, Shaun Greyling, Jason Hughes, Bill Lovett, Leron Owens, Beth Palmer, Jason Ruppert, Eric Singer, Paul Walley, Jamie Williams, Matthew Yates Layout & Design: Deb Churchill Basso, Print 2.0H!
14
24
29
©2013 Naylor, LLC. All rights reserved. The contents of this publication may not be reproduced by any means, in whole or in part, without the prior written consent of the publisher.
PUBLISHED JUNE 2013/TPM-Q0213/8415
April May June 2013
5
Texas Food & Fuel Association
2012-13 Board of Directors OFFICERS
Jim Kolkhorst, Navasota Chairman
Eddie Bates,
Beaumont Vice Chairman
Gary Johnson, Odessa Secretary
Rick Golman, Dallas Treasurer
Rodney Fischer,
New Braunfels Immediate Past Chairman
Chris Newton, Austin President
REGIONAL DIRECTORS
Dan Baker, San Angelo Region A
Madalyne Lange, Sherman Region B
Cary Rabb, Round Rock Region C
6
634053_Bevco.indd 1
Brian Williams, San Antonio Region D
DISTRICT DIRECTORS
Clay Wallace, Hereford District I
Matthew Kendrick, Lubbock District II
Justin Reeves,
DIRECTORS
Chad Adams,
Nacogdoches
Matt Judson,
Al Arguindegui,
Clovis, NM
Shawn Bhagat,
Houston
Kirk Brumley,
Brenham
Buster Cage,
PAST CHAIRMEN SERVING ON THE BOARD Ralph Arrell** Gary Garrison** Tom Masters** Terry Maxey** Carol Moores** Andy Olmstead * Randy Parrott** John Phillips** Carl Ray Polk, Jr.* Allen Smith** John Weitzel** * serves on Executive Committee ** serves on Board Board term: July 1, 2012 – June 30, 2013
Corsicana District X
Don Broach, Bryan District XI
Ed Morgan,
Nacogdoches District XII
Waxahachie Laredo Dallas
Whitney
Brad Croom,
Doug Staton, Austin District XIII
Lubbock
Jim Cardwell,
Imad Sarkis,
Big Spring
Beaumont District XIV
Carlos Garza,
Michael Burniston,
Steve Boyd,
Harold Gilson,
Houston District XV
San Antonio
Lance Davis,
James Keller,
Austin
McAllen District XVI
Aaron Nilsson,
Kyle Kirby,
Carlton LaBeff,
Sean Nooner,
Mike Kitrell,
Jake Marsico,
El Paso District IV Kerrville District V
Bonham District VI
Ft. Worth District VII
Plano District VIII
Victoria District XVII
Dickinson District XVIII
Jeff Scarbrough, Wes Scott, Nathan Winkelmann,
San Marcos
Steve Fryar, Brownwood District III
Dick Rudisill,
Longview District IX
Robert Eggleston, Edinburg
Clay Johnson, Daingerfield Hondo
John Prickette, Sulphur Springs
Shon Ross, Lubbock
View this issue and past issues of The Quarterly at www.naylornetwork.com/tffa/ 21/03/13 10:01 PM
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Chairman’s
Message By Jim Kolkhorst
‘A New Beginning’ Leads into a Future of Opportunity
T
he past 12 months have passed faster than I realized. It caught me by surprise when the word came that I need to begin drafting my final column for the Quarterly. Let me first say thank you to all of the members of the Board of Directors who joined me for the journey this year. These members’ willingness to share their time and expertise for the greater good of the association and industry is what makes the Texas Food & Fuel Association the special organization it is. My theme for my year as chairman was “A New Name, A New Beginning.” The Board of Directors stepped up to the challenge and tackled several critically important issues. The board’s work is really special when you consider the substantive issues they took up including new membership
classifications, revised governance structure, new dues schedule and new bylaws. These individuals’ leadership, intellect and commitment to the organization will ensure the association is here to serve future generations of members. Thank you also to the many members who made the 2013 Southwest Fuel & Convenience Expo such a success. As we discussed when we launched the new Expo in 2012, this is a five-year undertaking to develop a best-in-class event that serves the entire region. 2014 is sure to bring new ideas and enhancements to continue this evolution. I also want to extend my congratulations to our incoming chairman, Eddie Bates. Eddie’s long record of service to the Texas Food & Fuel Association means that our organization will remain in good hands as we continue building for the future. ■
These individuals’ leadership, intellect and commitment to the organization will ensure the association is here to serve future generations of members.
Members Working with Members Thank you for supporting the advertisers and members who make this publication possible. Their involvement with the association allows us to have a strong front on legislative issues that affect all involved in the industry and related fields. Their support of this magazine allows Texas Food & Fuel Association to continue to inform its members about updates in the industry and how Texas Food & Fuel Association is directly involved in making a difference. Texas Food & Fuel Association encourages all of its members to consider working with companies who actively support the industry through their involvement with the association.
April May June 2013
9
Programs that improve your bottom line
AlonBrands.com
W e l c o m e New Members MARKETER MEMBERS Dial Lubricants Dallas, TX Cindy Knight 972-501-0266 cindy@diallubricants.com www.diallubricants.com S.A. Thompson Marketing, Inc. Jacksonville, TX Steve Thompson 903-586-3536 sansat@suddenlinkmail.com
SUPPLIER MEMBERS Brothers International Food Rochester, NY John Dorminey 585-343-3007 jdorminey@brothersinternational.com www.lostvineyards.com Sangria and fine wine importer; plus, fruit juice traders.
CHC Manufacturers Representatives Richard Faulder Fort Worth, TX 817-377-0308 rfaulder@yahoo.com
Representing walk-in cooler, display door and shelving manufacturers.
C&L Pump Service, Inc. El Paso, TX Steven Magallanes 888-252-3216 info@clpumpservice.com www.clpumpservice.com
Servicing anyone with a petroleum dispenser.
DriveCam San Diego, CA Kristen Ornellas 858-430-4000 kornellas@drivecam.com www.drivecam.com
Reduce collision and related expenses and operate more efficiently.
Dunkin’ Donuts Canton, MA Erin Venuti 781-737-5136 Erin.Venuti@dunkinbrands.com www.dunkinbrands.com
Dunkin’ Donuts is a leader in coffee and baked goods.
Eastland Food International Corp. Ontario, CA Limya Haris 909-212-0207 limya@eastlandfood.com www.eastlandfood.com
Importer of Asian food products including coconut water and aloe vera juice drink.
Electrolux Inwood, NY Kim Florio 516-371-4400 kflorio@laundrylux.com www.laundrylux.com
Energi Insurance Services, Inc. Peabody, MA Edward Scott 978-531-1822 escott@energi.com www.energi.com
NutraFuels, Inc. Arlington, TX Bethany Vose 888-418-0783 Bethany@nutrafuelshwls.com www.nutrafuelswhls.com
Thinksign Louisville, KY Bryan Lyszaz 502-272-4931 bryan@thinksign.com www.thinksign.com
Greenlamps by Unami Anadarko, OK Joseph Spain 405-247-7840 jspain@greenlamps.us www.greenlamps.us
P&L Business Ventures, Inc. Leander, TX Chuck Zelewski 512-565-1616 Cfzaustin@sbcglobal.net
Titan Cloud Software Brentwood, TN Rob Boughton 615-618-0499 rboughton@titancloud.com www.titancloud.com
Providing risk management and insurance Solutions for segments of the energy industry.
Offering a line of sublingual vitamin supplement sprays for everyday, on the go use.
Fueling and c-store operation equipment.
Marketing of induction and LED lighting fixtures and retrofits.
Grupo Petrogas, LLC McAllen, TX Erik de la Cruz 956-683-1616 ecruz@grupopetrogas.com.mx www.grupopetrogas.com.mx
Petroleum Card Services Minden, NV Julie Kemi 866-427-7297 sales@pcs4fuel.com www.pcs4fuel.com
Credit card processing for the independent market
Sales of fueling equipment, tank trucks, tanks monitors, dispensers, service & installations.
Hughes Network Systems Germantown, MD K.J. Lian 301-601-2619 Kj.lian@hughes.com www.hughes.com
Roach Howard Smith & Barton Dallas, TX Greg Langford 972-744-2781 glangford@rhsb.com www.rhsb.com
Thinksign is an EMC manufacturer. Thinksign, think smartly.
Software for fuel, environmental and c-store UST facility management.
Transliquid Technologies, LLC Spring, TX Memo Berriochoa 281-377-5845 info@transliquidtechnologies.com www.transliquidtechnologies.com
Distributors of NoxGuard Diesel Exhaust Fluid.
Insurance risk management and loss control services for companies in the oil & gas sector.
Managed broadband services provider
Kayak Store Equipment, Inc. Carrollton, TX Tim Knorring 972-394-8200 tknorring@kayakequipment.com www.kayakequipment.com
Energy and labor saving equipment for the retail grocery/convenience stores.
Lane and McClain Distributors, Inc. Dallas, TX Steve Wehland 214-748-7669 stevew@laneandmcclain.com www.landandmcclain.com Full service distributor of Taylor Freezer Company Frozen Drink Machines, Shake Machines & Ice Cream Machines.
Novelty, Inc. Greenfield, IN Bryce Burgess 317-462-3121 bburgess@noveltyinc.om
7-Eleven, Inc. directs Sealed Bid Sale
83 CONVENIENCE STORES WITH GAS Convenience stores sold without brand. Sold with or without fuel supply. Sold with fuel brand.
43 DFW • 10 Austin • 10 San Antonio 20 in East Texas and surrounding areas
A vertically integrated company, fast to market, cool quick selling impulse items priced to sell.
NRC Realty & Capital Advisors, LLC Chicago, IL Dennis Ruben 800-747-3342 Dennis.ruben@nrc.com www.nrc.com A national leader in real estate divestiture and related financial advisory services to the convenience store and retail fuel industries.
Sites from:
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HOW-TO-BID SEMINAR IN DFW ON MAY 30 CALL 800.747.3342 TO REGISTER!
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800.747.3342 x1305 NRC Realty & Capital Advisors of Texas, LLC License Broker No. 9002276
April May June 2013
638360_NRC.indd 1
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25/04/13 7:14 PM
Calendar
of Events
2013
jan
feb
Indicates an association event
mar apr
may
Summer Meeting
jun
jul
aug sept
oct
nov
dec
9-13
June 9-13 The Grove Park Inn Resort & Spa, Asheville, NC
Fall Conference & Board Meeting
1-3
October 1-3 Omni Westside, Houston, TX
PAC Golf Tournament
2
October 2 Meadowbrook Farms Golf Club, Katy, Texas
NACS Show
12-15
October 12-15 Atlanta, GA
2014 2014 Southwest Fuel & Convenience Expo
13-15
May 13-15, 2014 Gaylord Texan Resort, Grapevine, TX
2015 2015 Southwest Fuel & Convenience Expo
6-8
May 6-8, 2015 Omni Fort Worth Hotel & Convention Center, Fort Worth, TX
Grow Your Business. Advance Your Expertise. Build Your Network. The Southwest Fuel & Convenience Expo—the most comprehensive fuel, food and convenience retailing event in the Southwest U.S. where you will gain ideas, information and inspiration to advance your business.
Fuel, Food & Convenience SOLUTIONS www.sw-expo.com
Presented by:
12 639548_Editorial.indd
1
View this issue and past issues of The Quarterly at www.naylornetwork.com/tffa/ 30/04/13 10:43 PM
A&A Pump Company San Antonio, TX 210-226-1191
Petroleum Solutions, Inc. Grand Prairie, TX 972-314-2400
D&H /United Pump Supply Amarillo, TX 806-373-4251
A-1 Pump Inc. Bryan, TX 979-778-2418
Petroleum Solutions, Inc. Houston, TX 281-449-4027
D&H /United Pump Supply El Paso, TX 915-859-8150
B&J Equipment Ltd. Longview, TX 903-757-4765
Petroleum Solutions, Inc. McAllen, TX 956-686-9582
D&H /United Pump Supply Lubbock, TX 806-762-2428
B&J Equipment DFW Ltd. Dallas, TX (Parts & Servicing) 214-631-4664
Petroleum Solutions, Inc. San Antonio, TX 210-661-2489
D&H /United Pump Supply Midland/Odessa, TX 432-563-1132
Petroleum Solutions, Inc. Victoria, TX 361-573-7449
D&H /United Pump Supply Arlington, TX 70011 817-530-1917
Petroleum Solutions, Inc. Temple, TX 254-770-0440
D&H /United Pump Supply Schertz, TX 78154 210-651-3882
Petroleum Solutions Beaumont, TX 409-842-0007
D&H/United Pump Supply Texarkana, TX 817-530-1917
Petroleum Solutions, Inc. Abilene, TX 325-676-2371 Petroleum Solutions, Inc. Austin, TX 512-278-1000 Petroleum Solutions, Inc. Corpus Christi, TX 361-882-3077
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Channel BLURRING Store ‘Categories’ Blend Together as C-stores Expand Their Options Buccaneer Food Store has a large gift section with profits that surprised everyone, including owner Nathan Winkelmann (at right). The selection includes expensive purses, which were a suggestion by store manager Darla Winkelmann (at left).
By Al Hebert
C
fine wine. Food service was probably the first and is the most common. But lately, c-store customers can find everything from stamps to outdoor gear to gifts. There are stores with laundry facilities; full sporting goods sections with guns and ammunition, decoys and fishing gear; and even a truck stop selling bed linens. And for some items, one doesn’t have to even go inside – online orders can be shipped.
14
View this issue and past issues of The Quarterly at www.naylornetwork.com/tffa/
hannel blurring is a term that many convenience store operators may not be familiar with, but have probably been doing for years. Retail stores are often perceived in categories or channels, such as convenience, grocery, drug, etc. But the channels are blurring as supermarkets move into fuel sales and 24-hour operations, while c-stores offer everything from 4-star dining to high-end gifts and
Weinheimer & Son offers customers a variety of outdoor equipment. DeAnn Hampton said that for more than a century the store has offered customers a little bit of everything.
It Began with Food Channel blurring and the evolution of Texas c-stores began in the late ’70s and early ’80s. It began with food. “Operators were looking at profit centers beyond the 30 percent markup on bread, milk and staples,” said Nathan Winkelmann, who built Buccaneer Food Store in Brenham about 30 years ago and has been in and around the convenience store industry for almost 40 years. “When I opened, it seems like everyone was getting into the c-store business,” and adding a deli or restaurant to a c-store can increase traffic, said Winkelmann. But food service options were limited. Generally, it meant “having a roller-grill with hotdogs,” he said. Winkelmann had something grander in mind, and during his research discovered he was not alone. “Don Allison and Steve Stephens developed Country Kitchen for Town & Country Food Stores in their home-base, San Angelo, and this was the model that I used,” said Winkelmann. Then he evaluated his market, to figure out what types of food to offer. Winkelmann knew developing a local customer base was critical to his success. “I’m in a community populated by people of German, Czech and Polish heritage. I developed a menu with entrees and side dishes that they grew up eating at Grandma’s house.” He also knew good quality barbecue would be a big seller in his market; after he started selling barbecue sandwiches, the food volume increased by $1.5 million in a year. So, when he renovated, he increased
April May June 2013
his space and added Nathan’s Barbecue restaurant. When he expanded the menu and added a dining area, he knew other c-store operators would be studying his playbook. His suggestion? Hire food service people. “If you don’t go with a franchise in the food service industry, then you have to hire quality people who have experience. Most c-store operators understand the retail end, but may not have the necessary experience on the food end. These people are the key to being successful.”
Try Something Different Wine has become popular with customers. Buccaneer Food Store offers a wide selection of Texas wine. “I just went with Texas wine. So I visited local wineries, found the best ones and sales are increasing all the time. The local wines fit with the whole Texas feel I wanted,” he said.
The gift section reflects the Lone Star ambiance and the volume of sales surprised even Winkelmann. “It amazes me that people come into a convenience store and buy a $70 or $80 purse. When my manager suggested adding purses, I told her that we’d never sell these expensive purses. She made a liar out of me. It’s an impulse buy.”
It’s in the Mail The U.S. Post Office has an expanded access program that places mail services in retail outlets. The c-store takes the place of the post office. Customers can buy stamps, ship packages and mail letters. This is one more convenience to offer c-store customers. The USPS understands channel blurring. Their website states, “Retailers can attract additional customers by offering postal products and services.” This is nothing new, according to Montgomery. “Post office boxes were in some c-stores in the late ’80s but found themselves competing with full service post offices. This is a service c-store retailers can provide that helps their locations become a destination. This is especially true in markets where the local post office has been closed.” “People are more time constrained than ever.” Our industry’s convenient
15
“Innovators are in tune to what the customers want, embrace customers’ needs and give them excellent service.” Michael Lawshe
625360_Werts.indd 1
locations and expanding mix of products and services allows them to handle more and more needs at a single location” Montgomery said. A good example is Amazon’s delivery lockers. Customers may not always be available during the day for deliveries. The lockers ensure delivery and there’s no chance of theft. These lockers are popping up in U.S. convenience stores in selected markets. While many retailers are always looking for something new, Montgomery
26/01/13
cautioned, “The greatest opportunity c-store retailers have may be to better execute their current offer rather than seek new products or services.”
Fine Dining Experiences
Chef Point Cafe in Watauga began blurring channels the day they opened. Chef Franson and Paula Nwaez brought fine dining to a convenience store with menu items like lobster bisque, salmon piccatta and their famous bread pudding. For folks who wanted to know more about wine, Wine 101 was offered. Students learned how to pair wine and food as well as the various terms. The latest addition has been a hit with customers. “We were small and wanted to expand. So, we doubled our seating capacity and added a full bar. A huge number of customers wanted to sit down and have a drink with a meal or dessert,” said Chef Point Director of Marketing Hope Nwaez. There were some trade offs. The liquor license allows the sale of either open or closed containers, but not both. So alcohol sales in the c-store stopped as well as the sale of lottery tickets. The bar has been more profitable. Nwaez said, “The mark up is higher on the bar side and customers don’t mind the higher prices for bar drinks. Happy hour draws a certain crowd that fills the slower 2:00 p.m. to 5:00 p.m. hours during the week.” Customers have responded well to 6:22 PM Chef Point’s variety of Texas beers, which are all on tap. “Our bar is fun, we have fun brands along with seasonal beers and we’re constantly changing them out. People love trying them,” she said. There are plans to sell additional Chef Point products, such as canned soup and spices, which include Caribbean Jerk and Roasted Garlic.
Ready for the Outdoors Weinheimer & Son opened in 1906 in Stonewall, and has been adding categories since it opened for business. It offered the convenience of one-stop shopping long before that idea was popular. Customers could walk into the store and buy horse
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View this issue and past issues of The Quarterly at www.naylornetwork.com/tffa/ 02/03/13 4:04 AM
collars, gasoline, feed, get a haircut in the barbershop and drink in the saloon. DeAnn Hampton is the great-granddaughter of Jacob Weinheimer, one of the original owners. Business has always been done differently here, she said, and “if we don’t have it, you don’t need it.” That’s not just empty talk. If a customer needs a hat, jeans, groceries, meat, produce, hardware, nails by the pound and screws by the piece, they can find them at Weinheimer & Son, where 90 percent of the customers are local. In the fall, the outdoor section is the most popular area of the store. A customer can walk in with no equipment and leave ready to hunt deer. The store stocks deer corn, camouflage, hats, underclothes, guns and ammo. They have customers covered after the hunt, too, as they can turn your venison into sausage. “We sell grinders, the sausage press, the casing and the pork to mix with the deer meat. We have everything except the deer,” Hampton said. Almost everything for fishing can be found here, as well. “We take care of the basics like rods, reels, weights, lures, bait shrimp and chicken liver,” she said, adding that the local fishing expert works in the meat department. So, once the gear is bought, “he can tell you where the fish are biting.” “We don’t sell a whole lot of one thing, we sell a little bit of eve r y t h i n g ,” said Hampton.
“Innovators are in tune to what the customers want, embrace customers’ needs and give them excellent service,” he said. It’s all about creativity and understanding the market. Texas is a diverse state and customers want a variety of choices. As harried people feel they have less time, multiple categories under one roof offers them what has always been at the core of this industry – convenience. ■
High-octane customer service,
and, of course, fuel. At Phillips 66, we certainly have all the resources that come with being one of the largest energy companies in the U.S., but it’s our commitment to customer service that really sets us apart. From our experienced sales force to our support programs to our industry-leading business portal BizLink,™ we have all the capabilities to help your business thrive. If you’re interested in taking advantage of our service offerings, including branding a site, call 1-888-543-1609 or visit us at Phillips66.com.
Michael Lawshe, CEO of Paragon Solutions, Inc., said, “There is no universal trend to my way of thinking. In Bowie, there’s a store that has a western shop where you can buy a $200 pair of boots and a great hamburger.” He sees more happening in the midlevel market. There is additional service on the food side, such as meat markets and more groceries, but not on the level of supermarkets for weekly family shopping. Brookshire Brothers recently opened “a great example of a hybrid market that is not just a supermarket, not just a c-store and not just a gas station.”
619248_Phillips.indd 1
®
76, Conoco, Phillips 66, their respective logos and BizLink are trademarks of Phillips 66 Company or one of its subsidiaries. © 2012 Phillips 66 Company. All rights reserved.
A Hybrid Market
April May June 2013
Al Hebert writes about the convenience store industry. The Louisiana-based writer has a passion for c-store food and is the Gas Station Gourmet. He’s a regular contributor to NACS Magazine, a national speaker and the Gas Station Gourmet has been a feature on Thrive TV, blogs and the Internet. He’s always looking for great food and stories – email him at al@gasstationgourmet.com.
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09/02/13 5:46 AM
2013 Southwest Fuel & Convenience
Expo Highlights
reception
registration
Fort Worth was the site of the 2013 Expo with members and guests from around the state gathering to network with industry peers, gain insight into industry trends and product development and obtain the latest information to run a profitable business.
The Expo kicked off on Wednesday, May 8 with Brand Meetings hosted by the major oil companies and an overflow crowd enjoying the Welcome Reception hosted by the association Wednesday evening at the Omni Fort Worth Hotel. The WRANGLERS topped off the evening with a Casino Party, which provided continuous networking around the many Las Vegas-style gaming tables.
18
View this issue and past issues of The Quarterly at www.naylornetwork.com/tffa/
casino night April May June 2013
breakfast
Texas Food & Fuel Association 2012-2013 Chairman Jim Kolkhorst of Kolkhorst Petroleum, Navasota, welcomed all attendees and introduced Eddie Bates, of C&I Oil Company in Beaumont, as the incoming Chairman for 2013-2014. Eddie also had the privilege of introducing the 2013 E.K. Bennett Award Recipient, Scott B. Fisher, Texas Food & Fuel Association Vice President of Policy and Public Affairs. All pro former running back, Herschel Walker was the featured speaker at the Inspirational Breakfast and provided an entertaining and thought-provoking message on commitment and loyalty.
19
expo
education sessions
The 2013 Southwest Fuel & Convenience Expo provided educational opportunities for all segments of the industry, with Linda McKenna of Employee Performance Strategies presenting on Creating a Culture of Performance, John Eichberger of NACS discussing the Future of Fuels, and Steve Kottack of R.J. Reynolds providing insights into the tobacco market, including innovations, trends and legislative/regulatory updates.The second set of education programs included Ken Gunn of Caliber Consulting discussing execution of success strategies, Tim Quinn of Mars Chocolate providing insight into the confectionary category and Carl Ray Polk, Jr. and Andy Weber of Corner Capital Partners discussing company growth, valuation and acquisitions.
The highlight of the day was the actual trade show floor with a wide variety of exhibitors displaying their products and promoting their services. The Texas Food & Fuel Association PAC raised money through the Silent Auction in the Members Lounge, where you could also get a preview of the new association website. 20
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expo closing
To close out the 2013 Expo on Friday, outgoing WRANGLERS President Pete Bowles of Grocery Supply Company in Sulphur Springs introduced incoming President Bud Moore of Paragon Solutions. The WRANGLERS presented Texas Food & Fuel Association Scholarship Foundation Chairman Gary Garrison a check for $5,000 to support the scholarship program. Foundation Chairman Gary Garrison had the opportunity to recognize two of the five scholarship recipients before Scott Hartman, CEO of Rutter’s Farm Stores, provided the closing program entitled “Using Technology to Deliver Value and Boost Food and Fuel Sales.” Thank you to all our attendees and if you did not attend, you missed a great event. We are looking forward to May 13-15, 2014, when the Southwest Fuel & Convenience Expo will return to the Gaylord Texan Resort in Grapevine. April May June 2013
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Thank You
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Dear Texas Food & Fuel Association Member: The Texas Food & Fuel Association Board of Directors has recommended Federated Insurance for a number of insurance and financial protection products: Property & Liability – Federated’s excellent coverage and commitment to risk management support are a powerful combination. In addition, you have the potential for a dividend if loss experience in our recommended program is warranted. Group Health – Rising medical costs are challenging, but Federated plans offer cost containment features that can help hold down premiums while maintaining quality care. Financial Protection Services – Whether you want protection for you and your dependents against unanticipated personal emergencies, or assistance in planning the eventual transfer of your business to family or employees, Federated can help. It pays to plan ahead! The most significant factor for recommending each of these programs is excellent service and quality coverage backed up by competitive pricing. Time spent with your local Federated Marketing Representative learning about each of these programs will be time well spent. Sincerely,
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In Recognition of Dedication and Commitment
2012-2013 E.K. Bennett Award Recipient — Lynn and Scott Fisher
Scott B. Fisher By Doug DuBois, Jr.
E
ach year, the past recipients of the E.K. Bennett Award consider who will be recognized for their contributions to the petroleum marketing industry, seeking an individual who stands out among their peers. The worthy person selected for the 2012-2013 award is Texas Food & Fuel Association Vice President of Policy and Public Affairs Scott B. Fisher. His initial response when presented with the news was, “Are you kidding me?” Incredulous excitement might describe it. “However, in thinking about it since, I believe the award recognizes the passion I’ve held for the industry and its members,” he said.
To share more about Scott with our members, I asked him about how he landed in Texas: “I grew up in Iowa, one of three kids, and lived in a town that my wife, Lynn, has always described as ‘Andy Griffithville’—Adel, Iowa, population 1,800. It was your typical small town with a courthouse square and the retail/service businesses spread around it. It was a great place to grow up. “I arrived in Texas in June 1980 at age 20, with plans for a summer job that paid a whopping salary of $900. I walked into the TOMA offices the first week or so after arriving in Austin on a travel-related business call. Little did I know what the future held for me with TOMA.” How did that introduction to TOMA get you involved in association membership development and, later, government relations? “At the end of the summer, I moved back to Iowa and enrolled for my third year in college. Soon after, I received a call that changed my plan for the immediate future. Returning to Austin, I went to work for the Texas Chemical Council in November 1980. Harry Whitworth was my boss, who led TCC for 53 years. He and I shared many after-hours conversations with staff and fellow lobbyists just a few blocks from the Capitol. “I started work for TOMA at the end of February of 1984 as Director of Member Relations, a position that really gave me the background I would need as my job began to transform to include more and more legislative and regulatory responsibilities over the coming years,” Fisher explained.
Scott Fisher, flanked by previous recipients of the E.K. Bennett Award
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“Throughout my many years with the association, I believe my contribution has been pretty simple: Members need information and, sometimes, assistance in navigating the maze of new and expanded regulatory oversight. I have always felt the strongest service we can provide is information. “I’ve never considered myself a powerhouse lobbyist. Instead, I think our strength comes from our membership, as well as supporting or opposing issues based on the best interests of our members.
“I also feel my strength is in being able to read a proposed rule or law and know how it may affect our members and to communicate the true impact on the industry effectively,” he said. “During my time here, our legislative and regulatory activities have made a signifi cant impact monetarily for our members and in enabling their businesses to survive and thrive. I appreciate the Committee’s recognition of my contribution to this end.”
A Testament to Excellence Texas Food & Fuel Association leaders share some thoughts on Scott, his E.K. Bennett Award recognition and why they think this award was well-deserved:
Eddie Bates, 2013-2014 Texas Food & Fuel Association Chairman and 2009-2010 E.K. Bennett Award Recipient: Five years into my career in this business, Scott joined our association staff. A more inquisitive, mindfully purposed individual, I have never met. With nearly 30 years of observing his drive for perfection, in his dogged dealings with legislative issues and regulatory agencies, all for the benefit of other people’s business...I am in great awe. For within our association office, amongst a cluttered office, has grown an industry giant, proudly honoring the memory of E.K Bennett every day in his passionate quest for industrial justice for our businesses...I am proud and honored to call him my friend. I know that an awful lot of people are SMILING with the selection of Mr. Scott Fisher as the 2013 E.K. Bennett Award honoree. This association has known no better friend.
Lynton Allred, E.K. Bennett Award Recipient, Past-Chairman and Association President: This year’s recipient’s first introduction to our members came as our contract travel agent. His personality, intelligence, attention to details and people skills were wisely recognized by our members, which led to his initial staff employment. Congratulations to our membership’s wisdom to hire him many years ago as TOMA Member Relations and Development Director. His success there led to more responsible positions, resulting in a long and successful career with TOMA – TPCA and now TFFA. He became one of the most respected minds in Austin and Washington for his detailed transportation and environmental regulatory knowledge. He literally became a lifesaver to countless association members, specifically providing critical TCEQ information. Many times his intervention on their behalf, expedited a favorable case resolution, which not only saved them time and money, but critical emotional relief, securing him a place in their hearts forever. His selection is a most fitting express of our members’ love and appreciation for all he has done for each of us.
Jerdy Gary, E.K. Bennett Award Recipient, Past-Chairman and Association Executive: I have had the privilege of working with our recipient for many years, first as President, then as executive of the association. I am so pleased that he is being recognized as the recipient of the 2013 E.K. Bennett Award. I was never able to get him to clean up his stacked desk; but, he didn’t have to because he knew where everything was when he needed it!. He is truly an expert on regulations and legislation that impact our members. With his superb knowledge he was called upon daily for advice from our members and even from legislators.
Royce Kirby, E.K. Bennett Award recipient and Past Chairman: This year’s recipient has given his whole life to our association. As a member for over 45 years, I am very grateful for his expertise and knowledge, loyalty, always willing to help attitude and for his personal friendship. My year as Chairman was our association’s 50th anniversary. He and the staff did an outstanding job with our guest speaker, entertainment, auction and all the memorabilia displayed for our past years. ■
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Fueling our members with these TRUSTED industry resources:
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1
Southwest Fuel & Convenience Expo Program, annual show guide
1
2012-2013 Membership Directory, published annually
Texas Food & Fuel Association Quarterly, the print edition
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Texas Food & Fuel Association Weekly Update, weekly eNewsletter. For archives, visit www.naylornetwork.com/ txfoodandfuelnewsletter
Texas Food & Fuel Association Quarterly, the fully interactive digital edition. To view a complete archive of all digital issues, go to www.naylornetwork.com/tffa
For more information, contact:
JEFFREY CONNELLY Phone: (352) 333-3347 Email: jconnelly@naylor.com
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n April 19 one of the most significant changes to hit the payments industry in recent memory took place – the launch of a brand new, national payment card network... PayPal. And we’re pleased to say that our customers were among the first businesses able to accept this new payment type. In preparation, PayPal has been ramping up issuance of magnetic stripe cards that will allow their 50+ million United States customers to access their PayPal digital wallet for in-store purchases. While the cards look very similar to traditional credit cards, there are a few distinct differences you’ll want to let your staff, specifically cashiers, know about as the cards begin hitting the market: • There is no name or card number on the front of the card • On the back of the card, beneath the magnetic stripe, you’ll find: ➢ The cardholder name ➢ The card expiration date ➢ The last four digits of the account number ➢ A three-digit Cardholder Identification (CID) number. • If you are unable to secure an authorization through your credit card terminal, the cashier should ask for another form of payment. Considering there is no full account number visible – a decision PayPal made for security purposes – you will not be able to call for a voice authorization. Otherwise, simply swipe a PayPal card through your POS terminal as you would a credit transaction. WorldPay will bill you the same rates you currently pay for Discover transactions. From the consumer’s standpoint, offering their PayPal card for payment in-store is just the start of the choices the card allows them to make. The card acts as a digital wallet, allowing the consumer to access any of the accounts they have tied to their PayPal account, including their bank account, credit and debit cards and prepaid cards. It also gives consumers access to the balance available through their online PayPal account – billions in potential spending that’s never been available in-store. Based on well-documented brand loyalty, the expectation is high that the PayPal card will quickly take a prominent position in consumers’ wallets as there are over 50 million active PayPal accounts. The fact that WorldPay customers who accept Discover will be among the first businesses able to accept the cards gives you a
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Index of
Advertisers ACCOUNTING SOFTWARE ADD Systems .....................................................................................27
ENVIRONMENTAL SERVICES D & H / United Pump ................................................Outside Back Cover
ALCOHOL BEVERAGE LICENSING & COMPLIANCE Jack Martin & Associates ...................................................................16
INSURANCE Federated Insurance ............................................................................4 Tank Owner Members Insurance Co. .......................... Inside Back Cover
ATTORNEYS Jack Martin & Associates ...................................................................16 BEVERAGES DISPENSERS Bevco, Inc. ...........................................................................................6 BIOFUELS Renewable Energy Group .....................................................................3 BUSINESS FOR SALE NRC Realty & Capital Advisors, LLC ....................................................11 COFFEE SERVICES Decoty Coffee Co. ..............................................................................28 COMPUTER HARDWARE/SOFTWARE ADD Systems .....................................................................................27 COMPUTER SYSTEMS & SOFTWARE ADD Systems .....................................................................................27 CONVENIENCE STORE EQUIPMENT D & H / United Pump ................................................Outside Back Cover CREDIT CARD SERVICES ADD Systems .....................................................................................27 ENERGY SERVICES/LIGHTING TEU Services, Inc. ..............................................................................28
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INVENTORY SERVICES Riggins Inventory Service...................................................................27 PETROLEUM EQUIPMENT - SALES & SERVICE A & A Pump Company ........................................................................13 A-1 Pump, Inc. ...................................................................................13 B & J Equipment, Ltd .........................................................................13 D & H / United Pump ..........................................13, Outside Back Cover Petroleum Equipment Service, Inc. .....................................................28 Petroleum Solutions, Inc.......................................................................7 PETROLEUM REFINERS & MARKETERS Alon USA Fina ....................................................................................10 Citgo Petroleum ...................................................................................8 Phillips 66..........................................................................................17 SOFTWARE/AUTOMATION ADD Systems .....................................................................................27 TANKS Earl Holloway Company .....................................................................28 Youngs Tank, Inc. ...............................................................................29 TANKS & TRAILERS Werts Welding....................................................................................16 TOBACCO PRODUCTS FIN Branding Group.................................................... Inside Front Cover
View this issue and past issues of The Quarterly at www.naylornetwork.com/tffa/ 27/05/13 5:41 PM
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