Luis Guardado

As a veteran business leader, Luis represents several boards in educational institutions and NGOs dedicated to promoting knowledge-sharing entrepreneurial efforts and social assistance to communities in need.

Creating a Seamless Customer Journey

Alongside its game-changing culture, Webhelp brings a full portfolio of services, focusing on BPO, and automation, thriving for conversations & development of self-service to digitally reduce effort and drive customer autonomy, positioning self-service, chatbots, and voice bots. The organization also connects channels and systems for seamless, digital customer journeys anytime, anywhere, with the help of omnichannel, messaging, video chat, and platform integration. Webhelp is focused on bot interactions and customer experience efficiency to provide quicker and personalized experiences, introducing machine translation, voice transformation, RPAs, and email automation.

Tackling the Pandemic

Since its inception in 2000, Webhelp has been a pioneer in innovation. It envisions a process as an infinite loop, which goes from the design of the