Creating Unforgettable Human Experiences

solution to the evolution. This holistic approach ensures a never-ending process that causes massive disruption and proposes evolutionary and innovative solutions for its clients. The pandemic accelerated these processes throughout the company. For one of its major clients, Webhelp rewrote its path in digital transformation, which moved its interactions to up to 50% digital. This eventually helped to achieve overwhelming results, like a 34% improvement in First Call Resolution and reducing their cost per interaction by more than 67% and approximately 15% of the overall billing.

A Different Organization

With a talented management team, Webhelp is a people-first company. It has several talented professionals leading change, managing the end-to-end process, and approaching this experience coherently with the overall user experience.

While having new programs and onboarding new clients, Luis and his team map the potential opportunities presented, and they sit with their clients and set the expectation moving forward in their partnership. Webhelp goes beyond the

Future Roadmap

Webhelp is pushing digital and self-service solutions while expanding its digital offerings and focusing on database management to improve business and customer intelligence as it moves beyond the traditional BPO and includes consulting, insights, and technology. A well-defined three-step strategy supports this. At first, Webhelp focuses on expanding its reach, which can expand its operations, offer a global footprint for its client base, and provide them with the best-shore solutions and alternative ways of working. Second, Webhelp transforms the core, increasing value creation with a transformation approach through technological, customer journey design, and data capabilities. And finally, it plans to extend its services and selectively develop other BPO services such as Content Moderation, Data Annotation, and B2B Sales, among others, to provide an end-to-end solution to its clients with a customer-centric focus.

Meet Mike Van Pelt, the founder of True Man Life Coaching and the host & creator of theTrue Man Podcast. Mike's passion and experience in coaching, guiding, and mentoring men have come from his earlier involvement in leading Christian men's groups, along with his own journey to redirect his life journey and achieve success. Mike brings over two decades of deep organizational expertise and thought leadership in account management, consulting, and leadership development. He has a B.A. degree in Business Leadership and a Master's degree in Public Administration (MPA) from the University of Arizona.

Known as the “Comeback Coach,” Mike founded True Man Life Coaching as a specialized coaching service to help others reach their maximum potential and achieve excellence. Mike's primary purpose in starting True Man Life Coaching was to assist men who have misinterpreted the directions of their lives. He believes men want success and satisfaction in each and every area of their lives and are looking for a roadmap of discovery back to their true minds and hearts. His goal is to become an instrument of guidance and healing to lift the heavy heart loads that many men carry with them every day.

Mike Van Pelt

Founder | True Man Life Coaching

Helping Men Gain Control of Their Lives

Initially, Mike started his business as a business consultant, helping small businesses plan for success. However, during the Covid pandemic, he pivoted into men's life coaching, because it offered a much more personal way to walk alongside men and help them find their way in business and life.

Mike works mainly with men who are at the midpoint in their lives. He believes that this is a crucial time in a man's life because many have regrets or wounds from their past, and they are ready to move in a new direction. Often, they are looking to recover from these past wounds and are beginning to consider their legacy and how they want to make a positive impact. The greatest satisfaction Mike has is seeing the light come on in a client when he begins to understand his full potential.

Under Mike's leadership, True Man Life Coaching offers 1-on-1 coaching, small group coaching, and mastermind groups. It also provides coaching services to businesses and organizations looking to coach their employees from a Christian perspective.