Construction Outlook November 2019 by Ucane

NOV | 2019

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NOVEMBER, 2019

IN THIS ISSUE

OFFICERS President RICHARD PACELLA, JR.

5 President’s Message:

President-Elect MARCELLA ALBANESE

7 Legislative Update:

R. M. Pacella, Inc.

Albanese Brothers, Inc.

Treasurer RYAN McCOURT

McCourt Construction Company

Secretary BRIAN COONEY

C. C.Construction Inc.

BOARD OF DIRECTORS VINCENT BARLETTA

Barletta Heavy Division

NICK BIELLO

J. D’Amico, Inc.

MIKE BISZKO, III

Biszko Contracting Corp.

TONY BORRELLI

Celco Construction Corp.

BEN CAVALLO

C&S Insurance Agency

2019 Banquet Celebrates 65 Years of UCANE • Governor Baker Proposes, and Massachusetts Legislature Embraces, Additional Water Infrastructure Funding • Water Infrastructure Announced as a Top Priority for Mass. Municipal Association; Groups Support Funding for Water Infrastructure • Mayor Walsh Announces New Executive Order to Support Equitable Procurement Process • “Imagine a Day Without Water” Campaign Raises Awareness in the State House • EPA Awards Funds to Select MA Cities and Towns to Test Drinking Water in Schools and Child Care Facilities • News in Brief

17 Under the Hard Hat:

UCANE Board Member Jerry Gagliarducci, Gagliarducci Construction, Inc.

23 Safety Corner:

Bad Behavior Must Be Documented

ANDREW DANIELS

27 Forward Progress: Recruiters Focus on Technology, Training and Upward Mobility

GEORGE DeFELICE

34 UCANE’s 65th Annual Banquet

J. Derenzo Co.

DeFelice Corporation

JERRY GAGLIARDUCCI

Gagliarducci Construction, Inc.

50 UCANE’s Banquet Sponsors

NICK GAMACHE

56 UCANE’s Contractor Member of the Year:

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Maureen Dagle, Dagle Electrical Construction Corp.

MARCO GIOIOSO

59 UCANE’s Associate Member of the Year:

P. Gioioso & Sons, Inc.

MIKE GORMAN

E. J. Prescott, Inc.

DAN HORGAN

R. H. White Const. Co., Inc.

BILL LEONARD

Aqua Line Utility, Inc.

JOHN OUR

Robert B. Our Co., Inc.

QUERINO PACELLA

RJV Construction Corp.

BRIAN RAWSTON

Jay Cashman, Inc.

DAVID WALSH

Pawtucket Hot Mix Asphalt

ANNE KLAYMAN

Executive Director

JEFF MAHONEY

Assistant Executive Director

A. J. Lorusso, Lorusso Heavy Equipment, LLC

61 Special Recognition Award:

Steve McCurdy, MassDEP Chief Financial Officer

63 Insurance Perspective:

Did You Know that October was Cybersecurity Awareness Month?

69 Technology in Construction:

The Case for Customized, Electronic Forms in Construction

73 Spotlight on Cape Cod:

Estimate for Barnstable Wastewater Plans Tops $1B Editor: Anne Klayman, Associate Editor: Suzanne Hatch, Magazine Designer/Assistant Editor: Sherri Klayman Construction Outlook Chairman: Richard Pacella, Jr. Editorial Board: Richard Pacella, Jr., Marcella Albanese, Ryan McCourt, and Brian Cooney CONSTRUCTION OUTLOOK published monthly by the Utility Contractors’ Association of New England, Inc., 300 Congress Street, Suite 101, Quincy, MA 02169; Tel: 617.471.9955; Fax: 617.471.8939; Email: aklayman@ucane.com; Website: www.ucane.com. Statements of fact and opinion are those of the authors alone and not necessarily those of UCANE and the Construction Outlook editorial board and staff. Subscriptions are included in dues payments for UCANE members. Presorted Standard postage paid at Brockton, MA. POSTMASTER, please send form #3579 to Construction Outlook, Crown Colony Office Park, 300 Congress Street, Suite 101, Quincy, MA 02169.

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2019 Banquet Celebrates 65 Years of UCANE

It’s hard to fathom that another year is winding down and that the holidays are almost upon us. However, this time of year also brings the entire UCANE family together at our Annual Banquet, for a first-class celebration of our Association and our industry. This year’s Banquet did not disappoint, as the event was once again a sold-out affair, with over 600 members and guests in attendance.

s President of UCANE and on behalf of our Board of Directors, I would like to thank all of the sponsors who step up year after year with tremendous support for this event. First and foremost is C. N. Wood Co., Inc. and Komatsu. This year marked the 20th Anniversary of them hosting our Banquet, and we were honored to have both Bob and Paula Bernard in attendance to receive a Special Recognition Award, that we presented to them for their ongoing generosity. While our sponsors’ support make the evening possible, it does not become a reality without the work of the UCANE staff and on behalf of our Board of Directors and all those who attended, I would like to thank them for another job well done. You can see a full recap of the evening along with pictures from our Banquet in this month’s magazine, beginning on page 34. I also want to take this opportunity to congratulate our 2019 Contractor and Associate Members of the Year who were honored at our Banquet. UCANE’s Contractor of the Year is Maureen Dagle of Dagle Electrical Construction Corp. Maureen has served on our Board of Directors and has sponsored and supported every UCANE event since becoming a member. Similarly, our 2019 Associate Member recipient, A. J. Lorusso of Lorusso Heavy Equipment, LLC, has served on our Board and has been a strong advocate and supporter of UCANE’s mission. Both Maureen and A. J. epitomize what it means to be a UCANE member and are both deserving of these awards. In addition, I want to congratulate current MassDEP Chief Financial Officer Steve McCurdy, who we NOVEMBER, 2019

also honored with a Special Recognition Award for his work as Director of Municipal Services for the past 15 years. Steve has been an unsung hero over the years in helping cities and towns utilize the SRF program to get water infrastructure projects out to bid. He has been a great friend to UCANE, and we look forward to continue working with him in the future. While we enjoyed the evening and recognized our members and colleagues for their contributions, we should also celebrate some recent successes in our advocacy. On Beacon Hill, Governor Baker, the House, and the Senate all approved $35 million in supplemental funding for water infrastructure, along with an additional $28.4 million for testing and remediation of PFAS contamination. UCANE has strongly advocated for this additional funding, and we’d like to thank the Governor and the Legislature for recognizing the importance of water infrastructure. At the federal level, Congress passed and the President signed a bill that will allow states the ability to transfer money between the Clean Water and Drinking Water SRF programs, which will allow more flexibility in addressing water infrastructure needs. UCANE supported this legislation as part of our national group, the Clean Water Construction Coalition (CWCC). In the end, at this year’s Banquet, we celebrated UCANE’s 65th Anniversary. While much has changed over the last 65 years, our core mission remains the same, and our work continues. I would like to wish you and your families well as the holiday season arrives and another construction season comes to a close. n

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Governor Baker Proposes, and Massachusetts Legislature Embraces, Additional Water Infrastructure Funding

ctober saw a flurry of activity on water infrastructure initiatives. Governor Charlie Baker, who filed an “end of year” supplemental budget to close out fiscal year 2019, included funding for the Commonwealth’s overall water infrastructure needs, addressed the presence of per- and polyfluoroalkyl substances (PFAS) in certain water supplies, and the discovery of lead in school water fountains. Specifically, the Governor proposed allocating $8.4 million to test for PFAS in local communities as well as $20 million to begin to address the same. The Governor also reiterated his commitment to closing the water infrastructure funding gap by including an additional $35 million for the Clean Water Trust’s contract assistance line-item. Finally, the Governor indicated his interest in allocating $5 million of previously appropriated funds to address lead in schools throughout the Commonwealth. In supporting these initiatives, the Water Infrastructure Alliance (WIA), comprised of approximately 30 organizations ranging from engineers and contractors to planning organizations and environmental groups, strongly urged the respective Ways and Means Chairs to include this important funding in the final fiscal year 2019 budget. Specifically, the WIA wrote: “[T]he Governor’s recently filed supplemental budget request (HB4067) will help address the needs of our water infrastructure systems. In particular, we urge you to include funding for the Clean Water Trust’s efforts to meet the Commonwealth’s overall water infrastructure needs, address the presence of per- and polyfluoroalkyl substances (PFAS) in certain water supplies, and the discovery of lead in school NOVEMBER, 2019

water fountains. … Massachusetts has a significant funding gap in addressing its water infrastructure needs over the next 20 years. The 2012 report of the Massachusetts Water Infrastructure Finance Commission and a 2017 report from the Office of the Auditor found that the Commonwealth and its municipalities have an $18 billion to $21 billion funding gap in meeting their drinking and wastewater infrastructure needs. Recognizing the need to assist municipalities and regional water authorities in addressing this problem, the Massachusetts legislature has given greater flexibility to the CWT in recent years to provide additional financial assistance for eligible projects that have met a series of reasonable best management practices (i.e. development of an asset management plan, etc.). The additional funding proposed in [this bill] will allow the CWT to work with municipalities and regional water systems to meet our shared water infrastructure needs.” For their part, the Massachusetts House of Representatives and Massachusetts Senate immediately saw the value of these appropriations and included the same within their supplemental budget proposals. The House, in a move to capture the extent of the PFAS problem, included language relative to the creation of a PFAS task force to offer a framework for addressing this newly discovered concern. The Senate, in an attempt to ensure that lead water fountains in lower income communities are prioritized, included language to accomplish the same. The supplemental budget, which is still awaiting both branches to iron out differences apart from the water infrastructure items listed above, will soon be forwarded to the Governor for his approval. continued on page 9

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Legislative Update continued from page 7

Water Infrastructure Announced as a Top Priority for Mass. Municipal Association; Groups Support Funding for Water Infrastructure

he Massachusetts Municipal Association (MMA) recently announced that it has listed water infrastructure as one of its top three pressing matters for 2020. Testifying before the Joint Committee on the Environment, Natural Resources and Agriculture, Ms. Ariela Lovett, Legislative Analyst for MMA, was testifying in support of House Bill 769, An Act Relative to Municipal Assistance for Clean Water and Economic Development Infrastructure. The legislation, filed by Representative Carolyn Dykema, would establish a Water Infrastructure Improvement Fund for purposes of improving drinking water, wastewater and stormwater capital assets, through loans and grants, for which bonds may be issued for local or regional projects that meet certain criteria. The legislation, which would authorize $1 billion of bonding with a $100 million bond issuance every year for 10 years, is geared towards closing the Commonwealth’s $17 billion to $21 billion water infrastructure funding gap.

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While MMA has always been a supporter of addressing the Commonwealth’s water infrastructure funding gap, the issue has not generally been listed as one of the association’s top three focal points. As reported by the State House News Service, Ms. Lovett testified that “[m]unicipalities are dealing with aging water infrastructure and a desperate need for finding other resources to support construction improvements, especially with the realities and threats of climate change.” In addition to MMA, the Massachusetts Water Works Association and the American Council of Engineering Companies, Massachusetts testified in strong support of the legislation, which has 30 co-sponsors. In written submission before the Joint Committee on the Environment, Natural Resources and Agriculture, UCANE stated: For an extended period of time, the Commonwealth relied on substantial funding from the federal government. This is no longer a feasible option. Likewise, the Commonwealth, through the Massachusetts Clean Water Trust (MCWT) has tried to fill the gap by leveraging federal dollars to provide contract assistance to municipalities and regional water authorities. Over the years, with state fiscal challenges, however, the ability to meet all water infrastructure needs has been restricted. Municipalities that have undergone maintenance and upgrades in the past are still struggling with existing debt and cannot finance new projects regardless of needs. Other municipalities have ever-growing needs, but insufficient capital available to get any new projects off the ground. A new solution is needed. House Bill 769 is one of a number of water infrastructure funding vehicles the Massachusetts legislature is currently considering. Already, the Massachusetts House of Representatives has passed a climate resiliency bill (HB3997) that would provide significant funding for water infrastructure. The Governor, under the same auspices, filed a funding mechanism that would utilize increased excise fees on property, to address climate resiliency efforts, including water infrastructure. UCANE has filed funding legislation (HB2472(Garballey)/SB1625(Crighton)) that would fund water infrastructure through additional water and sewer connection fees. Finally, additional consideration is provided by measures like Senator Jamie Eldridge’s legislation (SB460) that would add an additional surcharge on water withdrawals and then redistribute it back to municipalities accordingly. continued on page 11

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Legislative Update continued from page 9

Mayor Walsh Announces New Executive Order to Support Equitable Procurement Process

ccording to a press release from his office, Mayor Martin J. Walsh announced an Executive Order designed to support equitable procurement in the City of Boston. This Executive Order builds on the 2016 Executive Order, and the Walsh Administration's policies and initiatives to address racial and economic disparities in order to expand opportunities for women- and minority-owned businesses. Mayor Walsh's Executive Order aims to ensure the full participation of all enterprises in City spending, focused on small and local, minority-, women-, and veteran- owned small businesses. The Executive Order has three key aspects: • Modernize a public-facing directory of small and local businesses including minority-owned businesses (MBEs), women-owned businesses (WBEs), and veteran-owned small businesses. This directory will serve as a guide and resource for both departments within the City of Boston, and external businesses who manage procurement. • Create a training program for City employees and departments who manage procurement as

part of their roles. Require each department to create a procurement plan that prioritizes equitable business practices. In addition, employees will be required to verify they have utilized the City's procurement directory when soliciting bids. In order to make procurement opportunities more accessible to a wider audience, the Department of Innovation and Technology and the Procurement Department will also update the City's procurement website so that businesses are able to view and filter all city contracts and opportunities. In coordination with the implementation of this Executive Order, Mayor Walsh also established the City of Boston's first-ever Supplier Diversity Advisory Council. A team of leaders in both the public and private sectors, this group brings expertise in supplier diversity best practices, technical assistance, community economic development, and equity programs to work alongside the Mayor's Office staff and make policy and programming recommendations. continued on page 13 •

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Legislative Update continued from page 11

“Imagine a Day Without Water” Campaign Raises Awareness in the State House

n October 23, the Imagine a Day Without Water campaign held its fifth nationwide awareness event to highlight the importance of the Nation’s water infrastructure. The event is billed as an opportunity for diverse organizations, from environmental advocates to coffee shops, aquariums to car washes, city halls to water utilities, to talk about why water is important to them. Over the past five years, it has provided a platform for educating the public and advocating for leaders to prioritize investing in water today, so in the future no American will have to imagine a day without water. To acknowledge the event, various organizations and legislators shared their stories about the importance of water infrastructure and clean drinking water. Representative Carolyn Dykema, House Vice Chair of the Joint Committee on Telecommunications, Utilities and Energy, reached out to colleagues throughout the State House. In her letter to colleagues, Representative Dykema shared the purpose of the day and the important steps the House has taken to address the water infrastructure funding gap. Highlighting the House of Representative’s current work, Representative Dykema wrote: “Recent House initiatives have taken steps to close our $17 billion water infrastructure funding gap, although significant work remains to fully fund our water system.

Under Speaker DeLeo and Chairman Michlewitz, we have worked to provide funding to address our critical public health, environmental, and economic development needs: • The GreenWorks, bill passed unanimously by the House, allows for funding to be used for water-related resiliency projects, thanks in part to an amendment filed by Rep. Paul Brodeur. • The supplementary budget we voted to pass last week included a $35 million transfer to the Clean Water Trust for infrastructure projects, a $24 million investment in testing for potential PFAS contamination in water supplies, and $5 million for de-leading projects in schools, thanks to the leadership of Rep. Kate Hogan and Rep. Lori Ehrlich. • In the first round of Housing Choice Initiative grants, 35% of projects awarded funding that included a water infrastructure component, highlighting the important role that water plays in meeting our planning and development needs.” UCANE appreciates the work of the Massachusetts legislators and their support for improving the Commonwealth’s water infrastructure. As the legislative session continues, UCANE looks forward to more opportunities to work with the Massachusetts legislature. To learn more about the Value of Water and the “Imagine a Day Without Water” campaign, please visit: imagineadaywithoutwater.org.

continued on page 15

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Legislative Update continued from page 13

EPA Awards Funds to Select MA Cities and Towns to Test Drinking Water in Schools and Child Care Facilities

s announced in a press release in early October, the United States Environmental Protection Agency’s (EPA) New England office awarded a $967,000 grant to the Massachusetts Department of Environmental Protection (MassDEP) to support testing drinking water in schools and child care programs, to ensure that children are not being exposed to lead in the water they consume. The funding, authorized under a section of the national Water Infrastructure Improvement Act (the WIIN Act), aims to reduce children’s exposure to elevated lead in drinking water. The EPA grant is an important piece of an overall Lead Action Plan to reduce lead in all media, including where children live, play, and learn.

The EPA grant will continue and expand the Commonwealth of Massachusetts’ Assistance Program for Lead in School Drinking Water, a nationallyrecognized program that has already helped almost 1,000 public schools and child care programs take proactive steps to find and get the lead out of drinking water. MassDEP, in collaboration with UMass-Amherst, the Massachusetts Water Resources Authority, and other partners, will use the funds to communicate, train, test, and take action in schools in high risk communities throughout the Commonwealth. More information on WIIN grants: https://www. epa.gov/dwcapacity/wiin-grant-lead-testing-schooland-child-care-program-drinking-water

News in Brief •

•

Pinaud Named Director of Division of Municipal Services. MassDEP Commissioner Martin Suuberg recently announced that he has appointed Ms. Maria Pinaud as the Director for the Division of Municipal Services. In her new position, Ms. Pinaud will oversee two State Revolving Fund (SRF) programs, the Clean Water State Revolving Fund and the Drinking Water State Revolving Fund. These SRF programs provide several hundred million dollars annually to local government entities to support planning and construction of water and wastewater treatment infrastructure for the protection of public health and the environment. Ms. Pinaud has over 30 years of environmental engineering and regulatory experience having served in several technical and management roles during her career at MassDEP, including implementing the overall compliance assurance and enforcement of multiple regulatory programs as the Deputy Regional Director for the Bureau of Air and Waste in the southeast regional office and as the Audit and Enforcement coordinator for MassDEP’s Bureau of Waste Site Cleanup. Ms. Pinaud earned a B.S. in Chemical Engineering from UMass Amherst and is a Licensed Site Professional. Ismay to Tackle Climate Change. In October, Executive Energy and Environmental Affairs Secretary Kathleen Theoharides named Conservation Law Foundation (CLF) senior attorney Mr. David Ismay as Undersecretary of Climate Change, the position Secretary Theoharides held before she was promoted. At CLF, Mr. Ismay specialized in state energy and climate policy and New England's wholesale electricity and

NOVEMBER, 2019

•

gas markets. Before joining CLF, he was a senior associate at Farella Braun + Martel LLP in San Francisco. Mr. Ismay earned a bachelor's degree in history from the U.S. Naval Academy, a masters in philosophy, politics and economics from Oxford University where he was a Rhodes Scholar, and a law degree from Berkeley Law School. Miller to Charles River Watershed Association. According to a press release by the organization, the Charles River Watershed Association has announced that Ms. Heather Miller, an environmental attorney, is the non-profit association’s general counsel and policy director for the Charles River Watershed Association. She joins the association from the CLF, where she worked on litigation against ExxonMobil over its Everett oil terminal. Ms. Miller also previously worked for the Southern Environmental Law Center in South Carolina and Defenders of Wildlife in Washington D.C. A graduate of Georgetown University Law Center, Ms. Miller earned her bachelor of science in political science from Clemson University. DeMacedo Accepts Position at Bridgewater State University. Republican State Senator Viriato deMacedo plans to resign his position to become the new Director of Regional Partnerships at Bridgewater State University. A well-respected elected official, Senator deMacedo has developed a strong rapport with Democrats and Republicans alike. As a longtime member of the respective Ways and Means Committees, Senator deMacedo was considered a pragmatic voice of reason on a wide variety of issues. No date has been set for the special election to replace Senator deMacedo. n

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with UCANE’s Officers and Board Members How did you get started in the underground construction industry and what was your first job? I’m the third generation of the Gagliarducci family business. I was in high school when my father passed away suddenly, in 1962. Throughout high school I worked after school and weekends to help my mother keep the business going. The company was doing a lot of landscaping work and some small site work back in those days. In the early years I did whatever job my mother told me to do, from sweeping the floor to laboring. As I obtained my driver’s license and my hydraulics license I was able to work on the site more, under some of my father’s great foremen. How long have you been working in your family business and what is your role there? I’ve been hard at work for the firm for more than 50 years now. I worked alongside my mother for much of that time. Together the company not only survived my Dad’s passing but we were able to grow the firm with the help of great employees. I have had about every job you can have in a construction company over the years. Every job taught me more about the business. I’m currently President of the family business and proud to have my two sons working with me. As Gagliarducci Construction, Inc. approaches its 120 th Anniversary, I’m in a great position to see the company pass successfully to our family’s fourth generation. NOVEMBER, 2019

UCANE Board Member Jerry Gagliarducci Gagliarducci Construction, Inc.

How long have you been involved with UCANE and why did you decide to get actively involved? I had been observing UCANE and watching their growth and stature in the industry increase for many years before I finally joined in 2004. I knew the constant barrage of legislation our industry faced every year needed a strong industry voice to keep us from being buried by it. UCANE was then, and continues to be, the Association with the best handle on what is happening on Beacon Hill and the best spokesperson for utility contractors. What is the nature of the industry as you currently see it?

continued on page 19

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Under the Hard Hat continued from page 17 The construction industry has always been very competitive and continues to be that way. We try to manage the economic risks by doing both private work and public work. We also try to be a little diversified by providing crushing services and materials recycling services. One of the toughest challenges contractors face right now is how to replace the current employee talent. Baby Boomers are retiring at a rapid rate and the replacement pool is very limited. The Millennials seem not to be very interested in the trades. We need to change that attitude in a hurry for the current Generation Z or the industry will have serious problems. What would you like our membership to know about being a Board Member?

Bioretention Soil? Who makes that? Stabilized stonedust? Who makes that? CU-Structural soil? Who makes that?

Green roof soil? Who makes that? Reinforced soil? Who makes that?

I personally love interacting with my peer contractors at the monthly meetings. Companies of all sizes discussing industry issues is not only interesting to me, it is rewarding. By investing a few hours a month I am helping the industry, which in turn, helps my company. n

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Patrick W. Saltmarsh Corporate Safety Director J. Derenzo Companies

Bad Behavior Must Be Documented

“When you don’t respond to bad behavior, you get more of it.” ~ Carly Fiorina

o put it politely, it can be frustrating when you are trying to communicate with someone, and you can tell that what you are saying is “going in one ear and out the other.” Whether you are a Safety Manager, Foreman, or Supervisor, there is a good chance you have been in a position where you are discussing the safe means and methods of completing a task, but the other person has made up his or her mind already on how they want to complete the task and won’t be entertaining any other points of view. When that happens, you have the choice to either throw your hands up in the air and walk away, or rethink your approach, be patient and make a persistent effort to ensure the hazards associated with the task are identified. Sometimes, there are days at work when I am reminded of my teenage years, and can still hear my father ask me “Are you really sure you want to do that? Perhaps you should try doing it this way…?” as he stood by many a times and watched me blindly ignore his advice and proceed to suffer the negative consequences of an ill-considered undertaking. I remember one time I was standing high atop an A-frame ladder and confidently dismissing my father’s suggestion that the top step was in fact not a step at all and that I would be better suited with an extension ladder to clean the windows on the house. Well, there is a surprisingly small lag time between lying flat on your back on the ground, and the realization that the old man was right! On a jobsite, though, the reasons that workers do not, or will not listen cannot be explained away by NOVEMBER, 2019

J.Derenzo Co. Foreman Hildberto Matos, overseeing the installation of a manhole structure. the misplaced confidence of our youth. Education of safety standards, coupled with real world visuals and in-field training on our jobsites, must lay the groundwork for employees to understand their behavioral expectations and the effort to correct their current means and methods when employees fall short of those standards. As you go through the work week, I am sure it won’t take long before you find yourself trying to change someone’s behavior. If you are lucky, it is a relatively small skill change. If not, you may be faced with a larger, personality driven change. After all, it is continued on page 25

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Safety Corner continued from page 23 hard enough to change our own personal behaviors, even when we are self-motivated. No one can force another person to change, it has to be voluntary. We can however, help facilitate that change by providing feedback and then give the employee some space. No employee likes to be forced into doing things, especially when it comes to altering entrenched behaviors. A Safety Manager (Foreman/Supervisor) may have identified a number of behavioral concerns with a particular employee, but trying to fix all of them at once will create more disaffection and may overwhelm the employee, rather than facilitate any kind of change. Make an effort to provide coaching with regular feedback and perhaps look to pair them with a stronger, more safety conscious employee to help achieve the results you are looking for. Employers can also tend to forget that an employees’ job performance must include behavioral expectations. In doing so, Safety Managers or their Foreman may have talked to a particular employee about their unsafe behavior, perhaps multiple times, but fail to document these interactions. Then, if the company reaches a point where they wish to part ways with the employee, there is no record of the em-

ployees’ unsafe behavior and the corrective discussions that took place. It is understandable to hope that an employees’ unsafe behavior will correct itself, and simply go away, but when it doesn’t, having the necessary documentation in hand will support your company’s actions to discipline or terminate an employee if the situation becomes untenable. Do not mince your words, employees need to be told specific consequences of the failure to improve their performance. If an employee is to be disciplined for unsafe behavior, the employee should be told precisely that. n

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Forward Progress Recruiters Focus on Technology, Training and Upward Mobility

any contractors today are urgently transforming their recruiting practices to attract the right kind of worker. That’s because productivity has taken a huge hit in today’s red hot economy as worker numbers dwindle in an ever-tightening labor market. The problem is being exacerbated by the growing number of retiring baby boomers. By some estimates, about 10,000 of them are reaching age 65 every day. Unfortunately, the wake they’re leaving behind can’t be filled by the much smaller Generation X. Contractors aren’t sticking their heads in the sand. They recognize that millennials are the likely sole solution to today’s labor woes and are taking important and necessary steps to attract them to the industry. Andy Williams, director of talent acquisition at TDIndustries in Dallas, tailors some of the company’s recruiting activities specifically to reach the 20- and 30-somethings. He says one of the ways that’s done is by keeping abreast of the latest technologies and means of communication. “Everyone has a mobile phone in their hand, and that phone has become the go-to device for connecting,” Williams says. As such, this Southwest company has integrated phone apps into its work processes—TextApply and TextRecruit—that allow the company to easily establish a conversation with potential recruits through keyboard-based “regular” texting and automated text NOVEMBER, 2019

prompts. The company also incorporates the text feature into its applicant tracking system, thereby avoiding long gaps in communication and instant access to communication history. Founder and CEO Dan Puente at DP Electric Inc. in Tempe, Arizona, foresaw the growth in labor demand a few years ago, so he hired a recruitment and talent development manager (Steve Brown) and intensified his company’s marketing and branding efforts. “We made the decision to create a recruitment team and instructed them to work cohesively with our marketing team,” Puente says. All stages of the recruitment process at DPE were also modernized with new technology in response to shifting market dynamics. The changes have been overwhelmingly successful. In 2014, the contractor onboarded more than 200 people over a two-month period using an applicant tracking system that significantly simplifies the application process. Applicants can also have a conversation with a web-based recruiting assistant 24/7. Industrial mega-contractor Fluor in Sugar Land, Texas, utilizes social networking, talks to local high schools and partners with local associations to attract workers. “We’re always planning for the best strategy in a highly variable market,” says Mark Truchan, Fluor’s global HR director. continued on page 29

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Forward Progress continued from page 27

Tapping Into a Tightening Supply

Steering workers toward jobs that are in constant or increasing demand is important, as competition for workers is intensifying to unprecedented levels. According to the Construction Industry Institute, the industry could include up to seven million workers by 2030.

TD gets about 40 percent of its new hires through Telling Your Story referrals and provides financial incentives to encourage its partners to participate. “It keeps turnovers in The ability to attract and retain employees is ofcheck, because people typically are going to refer ten impacted by a contractor’s image, both inside and people with staying power,” Williams says. outside the company. In a somewhat non-traditional The company took the extra step of hiring a manner, DP Electric frequently changes its branding dedicated program manager to build and grow rebased upon evolving market dynamics. That way, lationships. Since the hire, TD has participated in they get their message “to the right people in the right more than 180 recruiting events, including job fairs, place at the right time,” Brown says. “We’ll change industry, community and school events, veterans iniwhat that looks Area like every six months, or even on the Boston tiatives and women-in-trades events. The company fly ifLocations we find something that’s not working.” also manages a robust internship program targeting continued on page 31 high school and college students. 2 Dexter Street Everett, MA 02149 The success of their efforts, Boston Area Boston Area however, all hinges on the follow Locations Locations 431 Second Street up. “Other recruiters will trot out to Everett, MA 02149 a high school, put up a table, spend 2 Dexter Street 2 Dexter Street the day and then go back to their Everett, MA 02149 Everett, MA 02149 day jobs,” Williams says. “That relationship never grows legs and 431 Second Street 431 Second Street doesn’t take off. For others, it’s just Everett, MA 02149 Everett, MA 02149 an idea and it becomes a checkBOSTON AREA LOCATIONS the-box activity, but at TD, building 100 Fremont Street 2 Dexter Street 431 Second Street and maintaining trusting relationWorcester, 01603 Everett, MAMA 02149 Everett, MA 02149 ships is one of our core values.” DP Electric’s Brown says it’s important for contractors to tell a “cohesive story” that resonates with all generations entering the workforce. “We help them understand what they’re going to do and how it’s going to correlate to the big picture,” Brown says. “They want to know where they fit into that picture.” Bros./Scrap-It, Inc., Truchan credits Fluor’sMinichiello suc-

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Forward Progress continued from page 29 Branding is equally important to the construction industry as a whole. That’s why Puente serves on the steering committee for Build Your Future Arizona, a program hoping to change the industry’s image. The committee has raised some $1.5 million that will fund a marketing campaign. Williams says TDIndustries promotes a servantled culture and focuses more on “getting recruiting right” than “time to fill” statistics, a more common measuring stick. “As a result, we have some of the industry’s lowest turnover rates,” he says. Beverly Bailey, CEO/President of Stronghold Engineering Inc. in Riverside, California, says her company’s values are anchored in a teamwork-oriented culture. “It’s grounded in a company-wide foundation of mutual respect,” Bailey adds. “We’re looking for individuals who want an opportunity to grow in their career path and be part of our future. We can do a lot with smart, humble and hungry individuals who are looking for a home.”

Training is Key Recruiting is more than simply competing for workers over wages. TDIndustries pays fairly, but also offers a robust training program and a well-defined pathway for mobility. That way, everyone in the

organization knows their current role and future potential. “If the employer believes that it all boils down to pay rates, then they’re missing the connection between candidates and people, and what they offer as an organization,” Williams says. At TDIndustries, personal growth is not a suggestion but an expectation. The company requires 30 or more hours of training from its partners every year and supports that financially. In fact, the company recently established the 24,000-square-foot TDExchange in Arlington after seeing a need for a centralized facility to serve its North Texas operations. The facility provides a place for repairing tools, sharing experiences, learning trade skills and developing best practices. It’s less than 10 blocks from TD’s most recognizable current project—the Texas Rangers’ new stadium, Globe Life Field. Beyond its warehouse capabilities, the Exchange includes 12,000 square feet of training space dedicated to field leadership meetings and hands-on craft education, supporting some 30-plus partners at a time. In addition, partners can practice on specialized equipment and learn installation techniques for specific projects. DP Electric similarly empowers its employees through education and training. Much of that is done at DP University, which offers classes to both emcontinued on page 33

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Forward Progress continued from page 31 ployees and those outside of the company. Nine instructors teach at the apprenticeship level after work and on Saturdays. The company hopes to eventually open up the training to high school kids and others wanting a job in construction, specifically the electrical industry. Fluor leans heavily on gaming technology, such as augmented reality, to attract and train workers in pipefitting, welding, electrical and instrumentation at its training center in Pasadena, Texas. In three years, the contractor has trained more than 500 people at the facility. Virtual welding machines also teach advanced skills that help onboard workers more quickly and affordably. “Before we spend large amounts of money on materials to train a welder, we can teach them indoors and get them to the necessary competency level,” Truchan says. “Part of our mission statement is personal and professional growth,” Puente says. “If our employees are growing as individuals, their growth is the company’s growth.” Written by Sam Barnes. Reprinted from Construction Executive, Sept. 2019, a Publication of Associated Builders & Contractors. Copyright 2019. All Rights Reserved. n

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OH WHAT A NIGHT! A MUSICAL TRIBUTE TO FRANKIE VALLI & THE FOUR SEASONS

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Each year our Association comes together in October to mark the end of another construction season and to celebrate two of our own. This year we also celebrated UCANE’s 65th Anniversary. UCANE’s 65th Annual Banquet was held at the Newton Marriott Hotel, and once again exceeded all expectations. More than 600 members and guests in attendance were treated to a night filled with great food, fun, and music with this year’s theme becontinued on page 36 ing “Oh What a Night!”

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Banquet continued from page 35

any guests arrived early, anxious to begin the evening’s festivities. They were directed to the Commonwealth Ballroom for a Social Hour, where attendees enjoyed an abundance of food and drink options, including a “My Eyes Adored You” Martini Bar, “Working My Way Back to You” Seafood Station, and “Oh What a Night” Tuscan Bar, all adding to the theme of the evening which included a Tribute to Frankie Valli & The Four Seasons, also known as “The Jersey Boys.” Following the Social Hour, guests made their way to the Grand Ballroom, where the evening’s awards program and festivities were about to begin. Each year, the UCANE’s staff selects a unique and celebratory theme for the evening and decorates the ballroom to create visual excitement that they hope will be both memorable and awe inspiring. As the band played a medley of hit songs, on cue, the doors to the ballroom were simultaneously opened and our attendees were treated to a visual experience they will remember for a longtime. The room was transformed into a sky’s the limit experience, with the ceiling over the dance floor covered with lit up hot air balloons. On each table there were gold vases with white and purple flowers, candles, and twinkle lights, which added to the ballroom’s overall decor. A shimmering and lighted fabric wall served as a beautiful backdrop for the band. After welcoming remarks from UCANE President Richard Pacella, Jr., he introduced Lieutenant Governor Karyn Polito who congratulated UCANE on reaching such an incredible milestone in their existence. Assistant Executive Director Jeff Mahoney then officially began the evening’s program by introducing our invited guests and UCANE’s Officers and Board Members who were in attendance. Jeff then introduced UCANE Executive Director Anne Klayman who welcomed attendees and reminded everyone of UCANE’s mission and how the recognition and respect UCANE receives from every local, state, and federal agency we work with did not happen overnight. Anne then began the awards ceremony, where UCANE honors our Contractor and Associate Member of the Year recipients. These awards are presented in recognition of our member’s involvement in UCANE and their support of our industry. She also noted that this year’s award recipients epitomized the high-quality of individuals who makeup UCANE, and also that they were completely unaware that they were about to be honored!

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NOVEMBER, 2019

Our 2019 Associate Member of the Year award was presented to A. J. Lorusso of Lorusso Heavy Equipment, LLC and our 2019 Contractor Member of the Year award was presented to Maureen Dagle of Dagle Electrical Construction Corp. Their families joined the recipients, much to their surprise, as they received their awards. You can read more about these very deserving recipients on pages 56 & 59. Anne then thanked the over 150 companies whose sponsorship made the evening another record-setting success. While they were too numerous to mention, she did specifically thank some of our major sponsors: United Concrete Products (Hot Seafood Bar), Concrete Systems, Inc. (Cold Seafood Bar), Dagle Electrical Construction Corp. (Photo Booths), Badger Daylighting (Martini Bar), Custom Dance Floor (United Rentals Trench Safety), Barletta Heavy Division, Core & Main, W. L. French Excavating Corp., GVC Construction, Inc., Travelers, and United Rentals Fluid Solutions (Entertainment), Barletta Heavy Division, Hinckley Allen, LLP, McCourt Construction Co., Ritchie Brothers Auctioneers, Shea Concrete Products, and Travelers (Band), C.C. Construction, Inc., DeFelice Corporation, Gagliarducci Construction, Inc., Garrity Asphalt Reclaiming, MDR Construction Co., Inc., Robert B. Our Co., Inc., Scrap-It Inc./Minichiello Bros., Inc., and Taylor Oil Company (Sundae Bar), and Eastern States Insurance Agency, Inc. (Candy Buffet). A complete list of banquet sponsors can be found on pages 50-51. continued on page 39

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NOVEMBER, 2019

Banquet continued from page 37 For only the seventh time in the last 65 years, UCANE presented a Special Recognition Award to an individual who is not a member. Steve McCurdy, Chief Financial Officer of the MassDEP was the recipient of this award this year. Anne then took a moment to specifically thank UCANE’s Banquet Hosts for the past 20 years, Bob and Paula Benard of C. N. Wood Co., Inc. and Komatsu. It is largely because of them that our Banquet has become a never-to-be-missed event. Vin Barletta then joined Anne at the podium to honor Bob Benard for his unwavering support of UCANE and presented him with a plaque commemorating his 20-year commitment to our Association. Upon the completion of the formal program, Anne let our guests know about the drawing for prizes that would take place throughout the evening, and those who had attended before knew that meant they had to be on the dance floor to be eligible to win! The incredible prizes included a beautiful diamond pear shaped necklace, a sterling and diamond bangle bracelet, a chance to win more than $10 million with $250 in lottery tickets, a sterling and diamond contemporary bracelet, a 55-inch Sharp Smart TV, a $250 Gift Certificate to Davios, and an Apple iWatch 5. continued on page 41

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NOVEMBER, 2019

Banquet continued from page 39

UCANE President-Elect Marcella Albanese then gave the invocation, which was followed by the kickoff of the evening’s music and entertainment. Decades by DeZyne returned as the featured band. They once again brought down the house, as it did not take long for guests to flood the dance floor and lift the ballroom to new heights. Eventually, the band took a well-deserved break, but the entertainment did not slow down. The group, direct from Las Vegas, “Oh What A Night!” then took to the stage to perform a tribute to Frankie Valli and the Four Seasons. Along with the top-notch entertainment, the night was filled with delicious food served throughout the evening, topped off by the Gourmet Sundae Bar and Coffee Carts, our ever-popular Candy Buffet, the ladies gifts, drawing prizes, and the hundreds of light up giveaways. UCANE’s 65th Annual Banquet was once again a successful event. But what is most important about the evening is that we took the time to celebrate who we are and honor two deserving members, while celebrating with family, friends, and business associates for a 65th year. continued on page 43

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Banquet continued from page 41

As always, the evening was made possible by the generosity of UCANE members. Therefore, UCANE would like to thank all of the companies that sponsored various segments of our Banquet. While this years’ festivities won’t be forgotten anytime soon, the UCANE staff is wasting no time and has already begun planning for next year. We look forward to seeing you at UCANE’s big 66th Annual Banquet! n

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C. N. Wood Co., Inc. & Komatsu

Hot Seafood Bar United Concrete Products Cold Seafood Bar Concrete Systems, Inc. Photo Booths Dagle Electrical Const. Corp. Martini Bar Badger Daylighting Custom Dance Floor United Rentals Trench Safety Candy Buffet Eastern States Insurance Agency, Inc. Entertainment Barletta Heavy Division Core & Main W. L. French Excavating Corp. GVC Construction, Inc. Travelers United Rentals Fluid Solutions Band Barletta Heavy Division Hinckley Allen, LLP McCourt Const. Company RJV Construction Corp. Ritchie Brothers Auctioneers Shea Concrete Products Travelers Sundae Bar C.C. Construction, Inc. DeFelice Corporation Gagliarducci Const., Inc. Garrity Asphalt Reclaiming, Inc. MDR Construction Co., Inc. Robert B. Our Co., Inc.

Scrap-It, Inc./ Minichiello Bros., Inc. Taylor Oil Company Invited Guests Feeney Brothers Utility Services Ferguson Waterworks (6) Mabbett & Associates, Inc. (3) Milton CAT Decorations Aggregate Industries - N.E. Region Barletta Heavy Division Jay Cashman, Inc. Equify Financial Pawtucket Hot-Mix Asphalt Travelers U.S. Pipe Program Book Sponsor Tonry Insurance Group, Inc. Program Book Advertisers Albanese D&S, Inc. American Shoring Inc. Badger Daylighting Barletta Heavy Division Concrete Systems, Inc. Dagle Electrical Const. Corp. P. Gioioso & Sons, Inc. IUOE-Local 4 Milton CAT Northeast Traffic Control Svcs., Inc. E. J. Prescott, Inc. Starkweather & Shepley Ins. Brokerage, Inc. Travelers United Concrete Products C. N. Wood Co., Inc. & Komatsu All Signage RoadSafe Traffic Systems, Inc.

Aqua Line Utility, Inc. Centerpieces Jay Cashman, Inc. Aon Construction Services Group The Dow Company, Inc. CleanBasins, Inc. T. L. Edwards, Inc. J. D’Amico, Inc. DeSanctis Insurance Agency, Inc. HUB International New England K & K Excavation Co., Inc. Ferguson Waterworks Lorusso Heavy Equipment, LLC Iron Planet Lorusso Heavy Equipment, LLC McCourt Construction Company Phoenix Communications, Inc. Ludlow Construction Co., Inc. RFS Corp. MJ-Hammer Rapid Flow, Inc./ Mabbett & Associates, Inc. Vacuum Excavation, Inc. McWane Ductile The Scituate Companies Northland JCB Skanska USA Civil Rain for Rent - New England R. H. White Construction Co., Inc. Rapid Flow, Inc./ R. Zoppo Corp. Vacuum Excavation, Inc. Party Favors Ricciardi Bros., Inc. Biszko Contracting Corp. SPS New England, Inc. P. Caliacco Corp. Starkweather & Shepley DeSanctis Insurance Insurance Brokerage, Inc. Agency, Inc. Sunbelt Rentals Shoring Solutions Eastpoint Lasers, LLC W. Walsh Company, Inc. GZA GeoEnvironmental, Inc. F. W. Webb Company I. W. Harding Const. Co., Inc. WES Construction Corp. Lorusso Corporation Tim Zanelli Excavating LLC Marois Brothers, Inc. Ladies’ Gifts Massachusetts Ready Mix LLC Albanese Brothers, Inc. MerchantPro Express Albanese D&S, Inc. Milton CAT Barker Steel/Harris Rebar Minuteman Trucks, Inc. A. R. Belli, Inc. OHS Training & Consulting, Inc. Celco Construction Corp. Sunbelt Rentals FED. CORP. R. Zoppo Corp. S. M. Lorusso & Sons, Inc. Social Hour R. M. Pacella, Inc. Allied Bolt & Screw Corp. Ritchie Brothers Auctioneers Baltazar Contractors, Inc. Travelers Dennis K. Burke, Inc. Prizes & Surprises C&S Insurance Agency ATS Equipment, Inc. Darmody, Merlino & Co., LLP

Gorilla Hydraulic Breakers Hilb New England Kistler & Knapp Builders S. M. Lorusso & Sons, Inc. McLaughlin Cheverolet National Trench Safety Ocean State Oil J. A. Polito & Sons Co., Inc. Qualified Pension Services, Inc. RJV Construction Corp. Rapid Flow, Inc./ Vacuum Excavation, Inc. Sunbelt Rentals Shoring Solutions T-Quip Sales & Rentals, Inc. Travelers D. W. White Construction, Inc. Plaques Lawrence-Lynch Corp. Milton CAT North East Shoring Equipment, LLC Northeast Traffic Control Services, Inc. Podgurski Corp. Revoli Construction Co., Inc. Umbro & Sons Const. Corp. The Zanelli Enterprise, Inc. Presentation Bouquets A. F. Amorello & Sons, Inc. C.J.P. & Sons Const. Co., Inc. Equipment Corp. of America L. Guerini Group Inc. Henniker Directional Drilling, LLC KJS, LLC P. A. Landers, Inc. H. R. Prescott, Inc. Putnam Pipe Corp. Rain for Rent - New England Sunbelt Rentals

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NOVEMBER, 2019

Maureen and Jim Dagle with their daughters Alyssa, Samantha, and Emerald

“BUY FROM THE ADVERTISERS IN CONSTRUCTION OUTLOOK”

NOVEMBER, 2019

CANE’s Contractor Member of the Year Award is the highest honor bestowed on a contractor member by their peers. Previous recipients are some of the most respected men and women who continue, year after year, to work for the betterment of our industry. They each represent the high standard of business excellence that our Association has come to expect, and this year’s recipient fits this high standard perfectly. This year, our members voted Maureen Dagle of Dagle Electrical Construction Corp. as our Contractor Member of the Year. Maureen grew up in Charlestown and is one of five children from what her husband described as a typical Irish family, together with her mother and father Rose and Phil Kelly. After graduating High School she attended Bunker Hill Community College and then worked as an office manager in Cambridge for 16 years. The real magic began when Maureen first met her husband Jim. Many years later, they married and moved to Melrose. It wasn’t until Maureen and Jim’s three daughters were born that Maureen realized working for herself was the best option while raising her family. In 1997 she alone started an electrical company, and it was incorporated in 1999, changing the name to what it is now, Dagle Electrical Construction Corp.

She owns 100% of the business, and later, her husband Jim went to work for her. Together as a team, Maureen and Jim grew the company out of their basement in Melrose, hiring an estimator and a project manager. She got her construction supervisor license in 2001. She then went to the Peterson School of Engineering in Woburn, and in 2003, got her journeyman electrical license, and then in 2005, she received her master electrical license. Today, as a WBE, the company has their offices in Wilmington where they now have a fleet of over 160 trucks and 200 employees. When Maureen joined UCANE, she jumped right in by joining various committees, and later served on our Board of Directors, and as a member of our Government Relations Committee for more than four years. Our members have only wonderful things to say about Maureen, as does our staff. Her quiet demeanor and her willingness to do whatever is needed to help out, puts her in a class all her own. As if winning this award was not surprise enough for Maureen, who likes to fly under the radar, to further surprise her, her three daughters, Emerald, Samantha, and Alyssa, and all of her siblings were in attendance to see her receive this prestigious award.

It was our great pleasure to present UCANE’s 2019 Contractor Member of the Year Award to Maureen Dagle, and we look forward to her continued dedication and involvement in our Association.

NOVEMBER, 2019

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NOVEMBER, 2019

A. J. and Nina Lorusso with their daughters Vivian and Isabella

CANE’s Associate members are the businessmen and women who sell and service machinery, supply materials, and also finance, bond, insure, litigate, and support our contracting companies, and we are very fortunate to have some of the best and well respected companies in our industry as members. A. J. Lorusso has been involved in the aggregate business all of his life, and from a very young age he was involved in the day-to-day happenings at his family’s quarry. The Lorusso family has been part of the aggregate business since 1940, and between S. M. Lorusso & Sons, Inc. and Cape Cod Aggregates, they have grown from a one-plant operation into the largest private aggregate supplier in Massachusetts. After graduating from Chapel Hill Chauncy Hall High School, A. J. attended Northeastern University, where he received a Bachelors Degree in Business Administration. In 2009, he and his cousin Paul formed Lorusso Heavy Equipment, LLC and became the first American dealer to sell and service Mecalac Equipment. Today

NOVEMBER, 2019

they also represent Hyundai Construction Equipment and in 2015 the company was named a Top 5 Dealer. As a UCANE member, A. J. served on our Board of Directors for two years, and was an extremely active member of our Government Relations Committee. He continues to attend meetings, and is only a phone call away for whatever is requested of him. In 2002, A. J. married his wife Nina and they live in Walpole with their two daughters, Vivian and Isabella. Executive Director Anne Klayman stated “A. J. and the entire Lorusso family are valued members of UCANE, and have been staunch supporters of our Association programs since they first joined more than 40 years ago.” To make the evening even more memorable for A. J., his daughters, and other family members, and friends were in attendance to surprise and celebrate with him.

We were proud to present UCANE’s 2019 Associate Member of the Year Award to A. J. Lorusso.

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NOVEMBER, 2019

Steve and Joyce together with their children

n very few occasions, UCANE members have voted to give a special recognition award to a non-member who has shown outstanding dedication and commitment to protecting our State’s most precious natural resources in order to provide safe and clean drinking water to our citizens. This was one of those rare occasions. Approximately 20 years ago, UCANE members met a young man who immediately made an impression on them that has been very lasting. At that time, Steve McCurdy was MassDEP Director of Municipal Services, where he assisted cities and towns seeking loans for water infrastructure projects through the SRF program, which is the primary source of funding in Massachusetts for clean water and drinking water construction projects. For obvious reasons, UCANE has been a strong advocate of this program since its inception. MassDEP, and Steve’s division in particular, was in charge of working with cities and towns to get these projects approved and out to bid. Steve has been an invaluable partner for UCANE over the years. He has been a true professional, always available to take our calls or meet with us to

NOVEMBER, 2019

answer questions and concerns from our membership. In particular, our dear friend, the late Phil Jasset worked closely with Steve and respected the work that he did. Steve has always gone about his business in a quiet manner, working behind the scenes as an unsung hero to ensure that Massachusetts residents have access to clean and safe water, which is why we felt it was time for Steve to step out from behind the curtain to be recognized. Steve was recently promoted to Chief Financial Officer of MassDEP, and our Officers and Board unanimously voted to recognize his previous years of service as Director of Municipal Services by honoring him for his dedication and commitment with a special recognition award. True to his nature, upon accepting this award, Steve was humble and simply thanked UCANE for partnering with MassDEP over the years and wished everyone an enjoyable evening.

It was our pleasure to present this special recognition award to MassDEP Chief Financial Officer Steve McCurdy.

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Did You Know that October was Cybersecurity Awareness Month?

Of course you knew. Cybersecurity Awareness appeared everywhere in October. But, did you think about how it affects you? Did you take action? If not, here are a few reasons you should think about Cybersecurity and take action:

• • • • • • •

43% of all cyberattacks are aimed at small business (Source: Small Business Trends) 91% of attacks launch with a phishing email (Source: PhishMe Research) 95% of data breaches have cause attributed to human error (Source: Cybint Solutions) Ransomware attacks are growing more than 350% annually (Source: Cysco) IoT (Internet of All Things) attacks were up by 600% in 2017 (Source: Symantec) In most cases, it takes about 6 months to detect a data breach (Source: ZD Net) The cost of a data breach can range anywhere from $120-$600 per record (Source: Identity Theft Resource Center) - for a small company with 5,000 past, presen, and prospective customers, this could total $600,000-$3 million I know, it won’t happen to you. Are you sure?

Top 5 Misconceptions: 1. My data (or the data I have access to) isn’t valuable. Wrong – all data is valuable. 2. Cybersecurity is a technology issue. Wrong – human error is the number one cause of data breach. Train your employees and establish clear policies. NOVEMBER, 2019

Do not discount the importance of physical security. 3. Cybersecurity requires a huge financial investment. Wrong – many efforts require little or no financial investment – establishing policies, training employees, enabling multi-factor authentication, restricting administrative and access privileges, etc. 4. Outsourcing to a vendor washes your hands of liability during a cyber incident. Wrong – you have a legal and ethical responsibility to protect sensitive data. If you received it you are responsible for it. 5. Cyber breaches are covered by general liability insurance. Wrong – Speak with your agent to understand your coverage and what type of policy would best fit your organization’s needs. If you are still reading this, you are hopefully wondering if you are doing enough, if anything at all, to protect your data and systems. Here are the steps as suggested by the National Cybersecurity Alliance (www.staysafeonline.org) to assess your organization: Identify your vulnerable assets and systems • Computers, paper files, laptops, mobile devices continued on page 64

“BUY FROM THE ADVERTISERS IN CONSTRUCTION OUTLOOK”

Insurance Perspectives continued from page 63 Protect your data and devices – build a culture of cybersecurity in your organization • Keep software current – use automatic updates • Use strong authentication and strong passphrases (not passwords) • Back up data on a regular basis • Limit access to data to employees who require it to perform the core duties of their jobs • Keep a clean machine – maintain clear guidelines restricting downloads • Make the call. If you are not absolutely sure the email, tweet, online ad, message or attachment is safe, call the sender to verify or delete it. • Encourage your employees to report strange occurrences on their computers and devices. Detect Incidents • The faster you know about an incident, the faster you can mitigate the impact and get back to normal operations. • Be suspicious. • Use cybersecurity products or services like antivirus and antimalware software for example. • Watch people including your employees. Pay at-

tention to suspicious behavior. • Train employees to know what incidents and attacks look like and that they need to be reported quickly. • Talk to others in your industry and reach out to local IT experts. The availability of cybersecurity tools and services is growing. Finally, consider purchasing Cyber Insurance from a reputable insurance company. Why? At the very least, filling out the application will expose your weaknesses. It serves as a self-assessment. More importantly, from a prevention perspective, most companies provide guidance and resources such as risk management tools, trainings, and cyber best practices. Some companies may provide assistance with developing an incident response plan, information about and assistance with complex regulatory requirements, security and privacy awareness training resources. Most importantly, cyber liability insurance provides coverage in the event of a data breach or cyber event. The list of coverages and limits available is extensive, creating the ability to tailor a policy to fit your organization’s needs. Be careful though. continued on page 65

Don’t dig yourself into trouble... The Perfect Excavation: • Pre-mark the location of intended excavation using white stakes, paint or flags. • In MA, ME, NH and RI, notify Dig Safe® at least 72 hours in advance - not including weekends and holidays. • In Vermont, notify Dig Safe® at least 48 hours in advance - not including weekends and holidays. • Notify non-member facility owners. • Maintain the marks placed by underground facility owners.

Call

• Use caution and dig by hand when working within 18” of a marked facility. • If a line is damaged, do not backfill. Notify the affected utility company immediately if the facility, its protective coating, or a tracer wire is damaged. • Call 911 if the damaged facility poses a risk to public safety. • Know your state’s excavation requirements. Go to digsafe.com for educational material and current laws.

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NOVEMBER, 2019

Insurance Perspectives continued from page 64 With this flexibility comes lack of standardization in forms, policy language, and pricing. Choose to work with an insurance agent who has thoroughly researched the options, understands the coverages and considers potential overlap with your other policies.

Scenarios Company Profile: Construction Company with offices nationwide (Borrowed from www. Travelers.com) A national construction company used a thirdparty cloud service provider to store their customers’ personal information. The cloud provider suffered a major data breach, compromising the Personally Identifiable Information belonging to thousands of the construction company’s customers in several states. As the owner of the data, the construction company had a legal obligation to provide an adequate and timely notice. The Attorney Generals in several states instigated a regulatory investigation against the Company to determine whether they responded appropriately to the breach in accordance with various state laws. As the construction company did not have a document retention procedure

and stored far more data than was required, the Company was obligated to notify over 10,000 past and present customers that their company’s data had been compromised. In addition they had to pay defense costs associated with defending the regulatory investigation. According to the NetDiligence® Data Breach Cost Calculator* the estimated costs for this event for the construction company could be: $181,900 Estimated Incident Investigation Costs; $41,775 Estimated Customer Notification/Crisis Management Costs; $639,100 Estimated Defense & Settlement Costs; $862,775 Estimated Total Costs An average event of this type could drive the average costs up to $1,860,000 for a business. Risk Management Tips: Know where confidential information is stored, whether internally or with a vendor. Understand the vendor’s network security controls and any contract language involving data liability. Have a document retention procedure in place to only store information that is necessary. (*The NetDiligence® Data Breach Cost Calculator and other tools are available to insureds on the Travelers’ eRisk Hub®. eRisk Hub is a registered trademark of NetDiligence.) continued on page 67

Dave Pateuk / Owner Email: dave@northeastshoring.com Website: www.northeastshoring.com

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SAND & STONE CORP.

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NOVEMBER, 2019

Insurance Perspectives continued from page 65 RANSOMWARE ATTACK (Borrowed from www.thehartford.com)

What followed: •

Type of insured: Regional accounting firm What happened: A ransomware attack blocked all access to the firm’s computer system, while deleting files. After the firm paid the ransom, it took several days to restore its applications and recover deleted files from its backup. What followed: •

The firm was unable to meet tax filing deadlines

•

Brand and reputation damage

What could help: Incident Response Expenses, Cyber Extortion Loss, Network Restoration Expenses, Business Interruption HR IMPOSTER (Borrowed from www.thehartford.com) Type of insured: Law firm What happened: A thief purporting to be the managing partner of the firm sent the HR payroll manager an email, requesting W2 forms of all 150 employees via PDF. Too late, the payroll manager realized the email address was spoofed.

The law firm had to notify and provide credit and identity monitoring services to its employees in the wake of the incident. What could help: Incident Response Expenses

CARPETBAGGERS (Borrowed from www.thehartford.com) Type of insured: Carpet factory What happened: Unknowingly, an employee clicked on an email attachment laced with cryptowall malware. This led to a hack that paralyzed the company’s access to data and production files, with a demand for ransom. The company paid the ransom the next day. What followed: •

Production was halted and costs racked up

•

An external consultant was unable to clean up the network

•

Without up-to-date backups, the company lost data

What could help: Data Privacy and Network Security Liability, Incident Response Expenses, Cyber Extortion Loss, Network Restoration Expenses, Business Interruption n

I see the data in real time. With paper forms, it could be weeks. B2W Inform

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Greg Norris, B2W Software, Inc.

The Case for Customized, Electronic Forms in Construction Trading paper for e-forms helps contractors capture the specific information they need

orms are a fact of life in heavy construction. Customizing them can help contractors to capture the precise information they need in a format they want and with the highest levels of efficiency and accuracy. The challenge is that a paper-based process makes customization difficult. Paper is a liability when it comes to tailoring a library of forms to meet specific requirements, keeping those forms up to date and distributing them to employees across the organization. Contractors that have not switched to electronic forms instead tend to rely on more generic, paper alternatives that make it harder to fill out forms and deliver the data that is required. The opportunity to capture and move information faster is often seen as the primary reason to switch from paper to electronic forms. “The biggest advantage is, you get the information fast,” confirms Matt DeLuca at RJV Construction in Massachusetts. His company has adopted electronic forms and reporting across a wide range of inspection, safety and HR applications. DeLuca says it was not uncommon for it to take up to two weeks for paper inspection forms to find their way back to the office or to the maintenance manager. “Now, if there is an incident in the field or if there is an incident with a truck, I NOVEMBER, 2019

know it in real time,” he says. That speed and efficiency is important. However, contractors should not overlook how electronic forms open up the opportunity to customize forms instead of relying on generic paper versions. This, in turn, makes it easier to complete the forms, improves the accuracy and relevance of the data collected, and makes it easier to both file the forms and to extract and report on the information. Forms for equipment inspections present a good example of the advantages. Creating customized paper forms for each specific piece of equipment, keeping them up to date as specs and requirements change, and getting them into continued on page 71

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NOVEMBER, 2019

Technology continued from page 69

Building electronic form templates and publishing and managing the forms has been a lot easier than DeLuca and his colleagues anticipated. “It’s basically drag and drop,” he explains. “Once you know a few basic principles, you can very easily create any type of form you want.” That simplicity encourages customization. Going back to the equipment inspection example mentioned earlier, when the specs or maintenance requirements for a particular asset are updated or the maintenance team recognizes a trend or issue they want to address, updating the form is easy. Software provided by suppliers have electronic forms, which are available in the cloud. With permission, managers and operators can search for and access the exact forms they need, fill them out and submit them instantly.

the hands of the people that need them can be next to impossible. Instead, contractors tend to rely on generic forms to cover all their equipment or broad categories of equipment. Rather than a specific form for each excavator model, they might have one for all “excavators” or one for “heavy equipment.” Drawbacks of this approach are easy to recognize. Generic forms are generally longer to accommodate all of the information and fields required for a wider range of equipment. That makes them more cumbersome and time consuming to fill out. An operator inspecting a vehicle with tires, for example, might have to skip over the section inquiring about tracks. Likewise, managers or administrators then must sift and sort through a lot of unnecessary fields to extract and report on data that may be Construction operations are growing relevant. more complex, and the requirements for Customized forms allow contractors to instead drill down and get just the information collecting data in the field continues to they need in the format and structure they want increase. An expanding number of confor easier reporting. “With paper, our operators tractors are also recognizing the value of had a normal form that was generic across all not only capturing that information, but machines,” explains Ben Tucker, equipment also turning it into intelligence they can manager at Barriere Construction in Louisiana. use to correct problems more quickly, “Now, with electronic forms, they have a form identify trends, and operate more effecfor each type of equipment, and we’re getting tively. Customized electronic forms can the specific details relative to that type of equipment.” give them advantages over generic paper forms in both of these areas. n Contractors using customized electronic forms can also design those forms to emphasize certain data points that operators should be MBO Precast Inc. on the lookout fo, based on fac4 Marion Drive • Carver, MA 02330 tors like maintenance history T: 508-866-6900 • F: 508-866-5252 or manufacturer recommendawww.MBOPrecast.com tions for specific assets. “We pre-load some comStone Strong Retaining Wall Systems mon defects into certain areas Manholes / Catch Basins / Custom Structures of the inspection form such as Septic Tanks / Leaching Products engine oil leak or filter issues,” explains Tucker. “This speeds up the inspection process for our operators and it helps us get good information back on what’s wrong with the equipment, so that we can get it fixed for them in a more timely manner.” NOVEMBER, 2019

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Kendall Lubricants Announcement 7.5 x 5 6-18.qxp_Dennis K. Burke 6/21/18 3:19 PM Page 1

Burke Becomes Northeast Distributor for Phillips 66/Kendall Dennis K. Burke is proud to announce that we are now the Phillips 66/Kendall Lubricants distributor for the Northeast. Kendall has been on the forefront of advances in lubricant product technology since the early 1900s and we are excited to be able to offer their premium, cutting-edge products to our customers. For more information about Phillips 66/Kendall Lubricants product offerings, please visit https://www.kendallmotoroil.com/ or feel free to reach out to your Dennis K. Burke rep for more information.

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Estimate for Barnstable Wastewater Plans Tops $1B Town Council to hold special meeting to discuss 30-year sewer project.

YANNIS — The estimated cost for installing sewers throughout the Cape’s largest town is in, and it’s a doozy: $1.06 billion over the next 30 years. The Barnstable Town Council has received a draft Comprehensive Wastewater Management Plan for review, as well as a preview of the tab for getting the work done. Mark Milne, the town’s finance director, presented the financing plan for the project, expected to begin in 2020 and be completed by 2050, at the council meeting. “This is the largest capital project the town will probably ever experience,” Milne said. The cost for the project includes $863 million for construction, $168 million for financing and $30 million for project management. Funding sources include the Cape Cod and Islands Water Protection Fund; sewer assessments; local meals taxes; local room taxes, including the tax on short-term rentals; sewer utility charges; investment earnings; systems development charges; and general fund contributions. The plan did not take into consideration any targeted federal or state grants the town may receive for the project, which could reduce the town’s financial obligation. Costs to property owners, according to the financing plan, would be in the form of a sewer assessment with an option to be added to tax bills over the course of 30 years, a system development charge to be paid to the town at the time of connection and, once connected, a quarterly sewer utility bill based on use. Homeowner assistance programs would be offered. The financing plan also calls for the Town Council to make several policy decisions, including when

NOVEMBER, SEPTEMBER,2019 2016

property abutters would be required to hook up to the system, establishing limits — if any — on the maximum amount for a sewer assessment and whether the town should pursue special legislation to create a revolving loan program. Town Council President James Crocker said he has not received any pushback from his 12 fellow councilors on the planned wastewater management project. “They all say we need to address this,” he said. “Everybody is in agreement that we are not going to shy away from this.” “It is almost staggering,” Councilor Paul Hebert, who represents Precinct 3 in Centerville, said of the estimated cost. “Our goal is to clean up our waterways and estuaries and we need to do it right. We have no choice but to move forward with this.” Council Vice President John Flores, who represents Precinct 1 in Barnstable Village, echoed that sentiment, saying Milne’s presentation was “right on target.” “It (the estimated cost) kind of stops you in your tracks, but it’s absolutely necessary,” Flores said. ’If we don’t take care of the water here on Cape Cod, we won’t have a Cape. It’s the most pressing issue we are facing.” continued on page 75

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00 73

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NOVEMBER, 2019

Spotlight on Cape Cod continued from page 73

Crocker said he expected the plan to be submitted to the state Department of Environmental Protection for approval by the end of the calendar year. “We must, we can and we will deal with this,” Hebert said. Written by Geoff Spillane. Reprinted from the Cape Cod Times. n

Crocker stressed that he expected the financing aspect of the plan, which he called a “road map,” to be discussed, analyzed and fine-tuned by the council in the months ahead. “We need to discuss this until we are blue in the face,” he said. “This is a big financial undertaking, and we have to make the right choices for our community and neighbors.” Crocker is also calling for fiveyear reviews of the comprehenCall Your Nearest GENALCO Warehouse sive plan to take into consideration For These Supplies HYDRAULIC GRADE 8 and adjust for any technological STROBE LIGHTS OIL NUTS & BOLTS WEATHER CAPS advances or upheavals and volaAIR CLEANERS tility in financial markets. GREASE FITTINGS BUCKET TEETH A draft of the Comprehensive HYDRAULIC HOSE BUCKET LIPS Wastewater Management Plan was EQUIPMENT PAINT posted on the town website. A speBUCKETS cial meeting of the Town Council CUTTING EDGES was scheduled at Town Hall for an CHAIN SLINGS overview and discussion of the plan. BACKUP BELLS AIR, OIL & FUEL AND ALARMS Public information sessions FILTERS EXTREME ROTARY PRESSURE GREASE ASPHALT CUTTERS also will be held throughout the GENALCO inc. 1-877-436-2526 town to provide an opportunity for 70 years of service to New England Industry residents to learn more about the www.genalco.com plan, ask questions and offer comNeedham Heights, MA Springfield, MA West Haven, CT Warwick, RI FAX 781-449-6643 FAX 413-781-3771 FAX 203-934-2580 FAX 401-736-9769 ments.

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Hot Mix Asphalt Paving Fine Grading Cold Planning Reclaiming RI & MA DOT Approved

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Advertisers’ Index ATS Equipment, Inc. .............................................................32 American Shoring, Inc........................................ Ins. Back Cvr. B2W Software, Inc.................................................................67 BakerCorp..............................................................................54 Benevento Companies..........................................................26 Boro Sand & Stone Corp.......................................................66 Brennan Consulting...............................................................58 Dennis K. 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Edwards, Inc..................................................................70 Equify Financial.....................................................................21 Ferguson Waterworks............................................................62 Genalco, Inc...........................................................................75 Gorilla Hydraulic Breakers.......................................................9 L. Guerini Group, Inc..............................................................60 Hinckley Allen LLP.................................................................28 Hydrograss Technologies Inc................................................60 Industrial Safety & Rescue....................................................22 JESCO...................................................................................70 P. J. Keating Company...........................................................12 P. A. Landers, Inc...................................................................48 Lawrence-Lynch Corp............................................................68 Lorusso Corp.........................................................................33 Lorusso Heavy Equipment, LLC............................................18 MBO Precast, Inc...................................................................71 MJ-Hammer...........................................................................30 Mass Broken Stone Company...............................................25 Milton CAT...............................................................Back Cover NSI Contracting .....................................................................13 National Trench Safety..........................................................68 Norfolk Power Equipment, Inc............................................... 74 North American Crane & Rigging LLC..................................44 North East Shoring Equipment, LLC.....................................65 Northland JCB........................................................................72 Ocean State Oil......................................................................31 Palmer Paving Corp...............................................................33 Pawtucket Hot Mix Asphalt....................................................75 E. H. Perkins Construction Co., Inc.......................................76 Podgurski Corp......................................................................66 E. J. Prescott, Inc................................................Ins. Front Cvr. Putnam Pipe Corporation......................................................22 Rain For Rent-New England..................................................16 Read Custom Soils................................................................19 Ritchie Bros. Auctioneers......................................................62 Rodman Ford Sales, Inc........................................................40 Schmidt Equipment, Inc...........................................................1 Scituate Concrete Products Corp..........................................52 Scrap-It, Inc............................................................................29 Shea Concrete Products, Inc. ...............................................42 SITECH New England............................................................46 Starkweather & Shepley Ins. Brokerage, Inc........................10 Sunbelt Rentals......................................................................24 Taylor Oil Company...............................................................54 Tonry Insurance Group, Inc...................................................58 United Concrete Products.....................................................58 United Rentals Trench Safety..................................................8 Webster One Source.............................................................60 C. N. Wood Co., Inc. .............................................................38 Woodco Machinery, Inc...........................................................2 Xylem, Inc...............................................................................19

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Financing offers valid from October 1, 2019 to January 31, 2020. Financing, zero down and published rate terms are subject to credit approval through Cat Financial for customers who qualify. Buyers are not guaranteed to qualify. Higher rates may apply for buyers with lower credit rating or qualifications. Flexible payment terms available to those who qualify. Offer subject to machine availability. Offer may change without prior notice and additional terms and conditions may apply.