Annual Report 2010 - 2011
University of Connecticut Division of Student Affairs
Table of Contents Letter From the Vice President of Student Affairs Division Values and Guiding Principles Student Affairs by the Numbers Vice President for Student Affairs Career Services Center for Students with Disabilities Community Standards Counseling and Mental Health Services Dining Services Office of Fraternity and Sorority Life HESA-Higher Education and Student Affairs One Card Office Residential Life Student Activities SAIT-Student Affairs Information Technology Student Health Services Student Services and Advocacy Student Union Wellness and Prevention
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19
To Members and Friends of the Division of Student Affairs “We put our students first in all that we do.” The Division of Student Affairs is a group of dynamically engaged members of the UConn community who share a single focus: we put our students first in all that we do. This dedication reflects itself in myriad ways, from small gestures of kindness to bold new initiatives that are changing the University’s cultural footprint. This Annual Report gives you a glimpse into what can happen when a large group of like-minded people moves together in a positive, student-affirming direction. If something in this report stirs your curiosity, ask us about it. If you see an opportunity to jump on board, by all means, do...there’s always room! Sincerely,
John R. Saddlemire, Ed.D. Vice President for Student Affairs
OUR MISSION
OUR VISION Through a strong community-centered environment, we will work together with integrity to enhance campus life by creating a sense of ownership, responsibility, and confidence in the university. We will send forth graduates who will make outstanding contributions to society.
The Division of Student Affairs provides programs, services, and co-curricular experiences that enhance student success. Our efforts support the development of the whole person by fostering an awareness of lifelong learning and promoting the development of skills for effective citizenship in a diverse world. We promote a vibrant intellectual climate that supports an active and inclusive community. We strive to be reflective and intentional in an ever-changing environment.
1
Divsion Values & Guiding Principles Our guiding values and principles are the fundamental tenets by which we do our work as a Division. They guide our efforts in pursuit of our specific priorities and goals and describe how we live the UConn Creed through our work.
I will approach learning (work) with a spirit of inquiry. We Value Collaboration.
I will practice personal and academic integrity. We Value Integrity.
Individually and collectively we meet the expectations and guidelines of our students, colleagues and the University.
Our strength and impact on this campus as a coordinated team can and will be extraordinary.
I will respect the dignity and rights of all persons. We Value Diversity.
We Value Competence.
Students, staff and faculty gravitate to the departments within the Division with confidence. We demonstrate credibility and knowledge.
Individual differences and unique perspectives are respected. Inclusion is the foundation for decision making and respect for others is nonnegotiable. The well being of each individual is sensitively supported.
We Value Initiative.
We create opportunities that encourage and reward new ideas. We support the thoughtful integration of new technologies.
We Value People.
I will take pride in the University of Connecticut We Value Service.
We affirm individual rights and freedoms in balance with responsibility to the good of the entire community. Social responsibility and an ethic of service to others are fundamentals of our work.
Our services are provided in the best way possible, while thoughtfully balancing educational needs and customer service.
I will demonstrate concern for others and live up to my community responsibilities. We Value Stewardship.
We Value Excellence.
We maintain and manage our resources appropriately and are accountable for our actions. We strive to maintain a sustainable community that is environmentally and socially conscious.
Through thoughtful assessment we continuously strive to deliver programs and services with pride and distinction. We will enhance the reputation of the University of Connecticut.
We Value Character.
Our reputation is built upon reliability. We demonstrate a commitment to dependable performance that produces successful results.
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2011
Student Affairs By The Numbers As you read through the Division of Student Affairs 2011 Annual Report you will notice a selection of numbers presented for each department. These numbers are a sampling of our annual metrics. As part of the Division of Student Affairs Assessment Plan the Division is currently engaged in a project of metric assessment and tracking. The metrics provide a numerical snap shot of the some of the ways that the division and units within the division are supporting the priorities of the Division of Student Affairs Strategic Plan and the current Academic Plan. The metrics are categorized to reflect contributions to the five Division of Student Affairs strategic priorities.
Strategic Priorities
Community Engagement and Service
Student Engagement
The Division of Student Affairs will provide programs, services, and co-curricular activities that enhance student learning, engage students in their academic and University experiences, and prepare students for the world of tomorrow.
The Division of Student Affairs will provide opportunities for engagement between the Institution and the community that enhance learning, promote student engagement, foster connections with the Institution, and provide services to the community.
Effectiveness and Service Delivery
The Division of Student Affairs will support the institution’s goals through a quality portfolio of services based on the principles of reliability, evidence based decision making, and effectiveness.
Alumni Involvement and Development
The Division of Student Affairs will provide opportunities that engage alumni in the Institution, foster alumni development, and enhance charitable giving in support of Division programming and priorities.
Diversity
The Division of Student Affairs will foster a campus community that provides a welcoming environment, attracts and supports a diverse student body and staff, promotes a diverse culture in which students live and learn, and prepares students to succeed in a diverse global environment.
In addition to the annual metrics provided for each department within the Division, the report begins with the values of several of our Strategic Plan Metrics. Strategic plan metrics are divisionlevel indicators of performance within a specific priority. The numbers are the sum of the totals of the relevant metrics at the department level. 3
VICE PRESIDENT FOR STUDENT AFFAIRS Division of Student Affairs Strategic Totals 2,518 6,583 105 20% 1,390 643 68,400 4,023 92 215
Students in leadership positions Students in leadership development programs Formal and informal partnerships between the Division of Student Affairs and academic units First year students participating in living and learning communities Students participating in internships Public and private partnerships Hours of community service and outreach Students involved in community outreach Alumni at events Alumni who participate in programs
Funds raised through development efforts
$218,912.00
4
CAREER SERVICES
Student Engagement 145
Practice interviews
3,016 Resume critiques
Students in leadership development programs
14
Formal and informal partnerships between the Division of Student Affairs and academic units
10
Students reported participating in internships
1390 169
“Skills” workshops presented to students Career counselor interventions: walk-in and appointments
2,246
CAREER SERVICES exists to assist students in gaining
the information and skills to make well-informed career decisions by advising them through the process of identifying a major, exploring career interests, and securing post-graduate career opportunities or selection of an appropriate graduate school direction. The philosophy of the Department of Career Services is to provide active career coaching assistance to UConn students on all career related issues, from choice of major to successful career placement.
Effectiveness & Service Delivery
2,977
Jobs posted
62
Employer sponsored events: workshops, resume critiques, information sessions, site visits
340
Public and private partnerships
First year students FYE presentations and counseling appointments Resumes critiqued Individual contacts with students
3,104 12,686
Students repeating use of Career Services programs
56%
Students attended Career Fairs
1,653
Employers represented at Career Fairs
166
On campus interviews with employers Employing organizations
1,176 144 5
Alumni Involvement & Development
116
Alumni who participate in programs
$26,389.98
Dollars donated by employers in “Friends of Career Services”
CENTER FOR STUDENTS WITH DISABILITIES
Student Engagement
Center for Students with Disabilities (CSD)
Through the integration of teaching, research, and service, it is the mission of the University of Connecticut to provide an outstanding educational experience for each student. The mission of the CSD is to enhance this experience for students with disabilities. The department’s goal is to ensure a comprehensively accessible university experience where individuals with disabilities have the same access to programs, opportunities and activities as all others. CSD is also committed to promoting access and awareness as a resource to all members of the community.
82
Students in Leadership Development Programs
While complying with the letter of the law, the CSD also embraces its spirit by providing services to all students with permanent or temporary injuries and conditions to ensure that all university programs and activities are accessible. The Center can assist students in maximizing their potential while helping them develop and maintain independence. The department’s philosophy is one that promotes self-awareness, self-determination, and self-advocacy in a comprehensive and accessible environment.
Effectiveness & Service Delivery Students registered with CSD Student veterans with disabilities registered with the CSD Accommodations requested Accommodations provided
Enrolled students with and without disabilities in CSD INTD courses
1,027 25 1,441 1,197
Community Engagement & Service
9
Public and private partnerships Targeted constituency trainings for those internal and external to the University
43
41 6
Students in leadership positions Formal and informal partnerships between the Division of Student Affairs and academic units Enrolled students in Beyond Access programs
Diversity 6
Student employees of color
450
Female student employees
142 5
Male student employees Student employees with disabilities
495
Female students with disabilities registered with CSD
532
Male students with disabilities registered with CSD
31
Student athletes with disabilities registered with CSD
11 40 62
COMMUNITY STANDARDS
Student Engagement
Students in leadership positions
28
entrusted with the responsibility of managing Responsibilities of Community Life: The Student Code. Through the student conduct process and other educational initiatives, Community Standards supports the university’s mission of helping students develop to become positive, contributing members of our university and beyond. Community Standards works to protect the rights of students by providing them with a fair and equitable process in resolving behavioral complaints. The principles of accountability, individual development, community involvement, and fairness are at the core of Community Standards’ work.
Community Engagement & Service
Effectiveness & Service Delivery 23 days
Community Standards has been
Students who participate in UConn Compass: A program to help students engage and connect with campus life
Average resolution time
Students eligible to participate in the Probation Review process in order to show they are positively contributing to the University of Connecticut Students who are removed from university probation
7
536 27% 81%
COUNSELING AND MENTAL HEALTH SERVICES Student Engagement Formal and informal partnerships between the Division of Student Affairs and academic units
4 196
Students in registered student organizations
Effectiveness & Service Delivery
$180,000
8%
Counseling and Mental Health Services (CMHS) serves as the mental health service agency for the University of Connecticut and connects the campus with partner mental health agencies both on and off campus, creating a greater mental health network. CMHS is working at capacity to provide clinical services to multiple campus constituencies. CMHS provides three direct services: Clinical, Psycho-educational Outreach, and Training. In this way, CMHS contributes to student affairs services as well as to the university’s academic mission.
Dollars generated annually Student body receiving direct clinical services annually
500
Individuals (staff, students, faculty, and administrators) receiving QPR Suicide Prevention training annually
14%
In considering the total number of students seen by CMHS, this number represents services to students of color
Students receiving prevention services annually through:
4,747 Direct outreach
204
Staff and faculty consultations
Community Engagement & Service Public and private partnerships Hours of community service and outreach Students involved in community service and outreach
8
1,737
Online assessments
30 250 75
DINING SERVICES
Student Engagement
Students in leadership positions Educational/training programs
110
1003
The Department of Dining Services’ purpose is to nourish the university
community by providing quality, diverse and nutritious foods with consideration for our environment. We believe that successful business and individual responsibility for sustainable development go hand-in-hand. Together, we can help sustain the planet.
Effectiveness & Service Delivery 263 3,051 $284,816 $2.30 7.45
Employees that are certified “Serve Safe” Community Meal Plans sold Dollar value of point plans sold Average cost per meal served Average number of meals per labor hour
Diversity
Meal Plans Sold by Category
Culinary initiatives that emphasize ethnic cuisine
Fall 2010 Ultimate
4,950
Value
4,124
Custom
1,265
Spring 2011 Ultimate
4,893
Value
3,902
Custom
1,173
9
67
OFFICE OF FRATERNITY AND SORORITY LIFE
Student Engagement
Students in leadership development positions Students living in group housing Students attending training programs
73
Students in leadership positions
Students in fraternities/sororities
267
300 360 1,552
Organizations above the all-undergraduate GPA Fall 2010
Spring 2010
Above
Above
7
13
The Office of Fraternity and Sorority Life fosters
a quality fraternal experience for members and contributes to the university community by: - Enhancing student development through membership in fraternities and sororities. - Promoting the development of a community comprised of values-based organizations, including both individual chapters and the governing councils. - Engaging students in valuesbased decision making and programming consistent with the four pillars of Greek life: Academic Excellence, Leadership Development, Community Service, and Brotherhood/Sisterhood.
Community Engagement & Service
Alumni Involvement & Development
$188,000 Dollars raised for Connecticut Children’s Medical Center through HuskyTHON
35
Alumni at events
Alumni who participate in programs
Diversity Women in fraternities and sororities Culturally-based fraternities and sororities
10
9
53.4% 13
HESA HIGHER EDUCATION & STUDENT AFFAIRS The Higher Education and Student Affairs (HESA) Master’s Preparation Program is jointly sponsored by
the Neag School of Education and the Division of Student Affairs. Its fundamental purpose is to develop reflective practitioners in student affairs. The courses and experiences are diverse and reflect the best of contemporary student affairs practice. The core of the HESA program is a 44-credit hour curriculum featuring classes taught by student affairs practitioners as well as full-time faculty scholars. Each year HESA admits a cohort of approximately 18-20 students into the program. These students complete the core academic classes together over their two years of study. In addition, students have a variety of elective graduate courses that are offered through the Department of Educational Leadership or through another department.
Student Engagement Acceptance rate
324
Average GPA of admitted students
6%
All full-time students are placed in graduate assistantships within the Division of Student Affairs or academic affairs student service units in order to provide the professional experience that allows students to apply theory to practice. Further, students receive additional professional experience through the two required practica. The experiential component of the program is fully integrated into the coursework.
3.70
Applicants
Diversity States and countries represented in admitted cohort States International Admitted students: male Admitted students of color
9 1 32% 7
Effectiveness & Service Delivery
100%
Program completion
11
100%
Placement
ONE CARD OFFICE
Student Engagement
Formal and informal partnerships between the Division of Student Affairs and academic units
9
Services that use ID card for verification
Card readers installed institutionally (including regional campuses)
1 142
ID cards printed (includes those for regional campuses) New
9,211
Lost
4,851
Damaged
4,544
One Card, many services. It is the goal of the
university to enable students, faculty and staff to access many services on campus using their Husky One Cards (the UConn ID card). The Husky One Card is used to access residence halls, the Recreational Facility, the Student Health Services facility, and the Dining Halls (with a valid meal plan). The Husky One Card also serves as the university Library card. In addition, all Husky One Cards have been set up with a HUSKY Bucks account. HUSKY Bucks is a debit-like account that is accessed using the Husky One Card. Once money is deposited into the Husky Bucks account, the One Card can be presented as a form of payment to purchase goods and services on campus and at some local off-campus businesses as well!
Community Engagement & Service Public and private partnerships
58
Card readers deployed at off campus merchants
39
Dollar Amount of Husky Bucks Sales by Location Group
$597,826.12
$17,910.86
Dining Services
Dining Services
$962,170.81
$9,658.32
Co-op locations
$363,261.74 UConn departments
$529,924.08 Off campus merchants
12
Revenue Generated from Husky Bucks Program by Group
UConn departments
$25,290.66 Non-UConn merchants
RESIDENTIAL LIFE
Student Engagement
284
Students in leadership positions
36,392 8,116
Student Fall Learning Community Applications Returning students New students
563 604
Students Attending Residence Assistant Sponsored Programs Fall 2010 RA sponsored programs
help students have a successful UConn experience. About 74% of undergraduate students choose to live in the on-campus housing options, which range from traditional halls to apartments. Residential Life partners with First Year Programs and Learning Communities to offer an array of living options which provide direct links to the classroom experience in major-based and interdisciplinary learning communities. The Department is equipped to respond to students’ concerns 24 hours a day, 365 days a year to provide a comprehensive living/learning experience.
9,090
20%
Spring 2011
Residential Life staff are here to
12,546 12,223
First year students participating in the living & learning communities
Effectiveness & Service Delivery Students housed at Fall opening Students housed at January opening Students housed for fall during the online housing selection process Work orders received by the Front Desk Lock calls responded to by the Front Desk
13
43,458 24,452 3,096
STUDENT ACTIVITIES
Student Activities
strives to make sure that all students have opportunities to get involved in their community through student organizations, leadership development programs, student governance, or community outreach. Involved students are more satisfied with their UConn experience, and the university community is better when students make meaningful contributions to life on campus.
Student Engagement Students in leadership positions Students in leadership development programs Formal and informal partnerships between the Division of Student Affairs and academic units
1,787 6,094
Community Engagement & Service Public and private partnerships Hours of community service and outreach Students involved in community service and outreach
9 166 67,832 3,892
Alumni Involvement & Development 33 68
14
Alumni at events Alumni who participate in programs
SAIT STUDENT AFFAIRS INFORMATION TECHNOLOGY Student Engagement Students served by HuskyTech
49
Students in leadership positions
Effectiveness & Service Delivery Average resolution time for Web Update requests Average resolution time for Student Affairs Domain Account requests Average resolution time for password reset requests
3.5 days 3.6 days 2.6 days
SAIT satisfaction surveys rated moderately or very satisfied
96.2%
HuskyTech satisfaction surveys rated moderately or very satisfied
96%
Custom/commercial applications and web sites hosted or managed
111
Money spent on student employee salaries
13,364 $353,466.34
Students employed by the department
94
The Student Affairs Information Technology Department (SAIT) provides
information technology services to departments within the Division of Student Affairs and all University of Connecticut students. It is the department’s responsibility to help employees and students excel in their work through the thoughtful and appropriate use of information technology. SAIT does this by continually assessing and improving the quality of service, taking a proactive approach to meeting technology needs and preventing problems, and incorporating best practices gleaned from the technology industry and higher education. SAIT works closely with all other technology service providers on campus, including UITS, the Homer Babbidge Library, the School of Business, the College of Liberal Arts and Sciences, the School of Education, the Institute for Teaching and Learning, and the College of Engineering.
Community Engagement & Service Public and private partnerships
15
33
STUDENT HEALTH SERVICES Student Health Services continues to
focus on the enhancement, improved effectiveness, and efficiency of operations and services provided for UConn students. Particular emphasis has been placed upon clinical management system refinement and enhanced third party insurance billing. Services include primary medical care as well as access to sports medicine, laboratory, radiology, pharmacy, nutrition, clinical drug studies and inpatient care. Additional functions include prevention activities, public health, and educational and experiential learning opportunities.
Effectiveness & Service Delivery
Student Engagement Formal and informal partnerships between the Division of Student Affairs and academic units Students participating in experiential learning programs, including internships
9 18
Diversity
26%
Visits for medical care after hours” “After hours” Advice Nurse calls Medical visits Students serviced Generated by provider (includes $220,897 generated by Counseling and Mental Health Services)
Patients seen who are from underrepresented groups
Community Engagement & Service Public and private partnerships
7 16
1,646 292 27,530 10,662 $2,013,926
STUDENT SERVICES AND ADVOCACY
Student Engagement
24
Programs and outreach initiatives
Formal and informal partnerships between the Division of Student Affairs and academic units
9
Students who attend/participate in off-campus and commuter student programs and outreach initiatives
2,300
Student Services & Advocacy is a
centralized office on campus designed to serve as a resource for connecting students with appropriate university staff, offices and programs. The office advocates on students’ behalf through on and offcampus collaborations, supports students in resolving educational, personal and other concerns affecting the quality of their academic or community life. The office also serves as a centralized source of information and referrals for faculty, staff, parents and families.
Effectiveness & Service Delivery Requests for rescheduling of final examination processed for the Undergraduate Education program
2,634
Community Engagement & Service
14 17
Public and private partnerships with off-campus property managers and owners
STUDENT UNION
Student Engagement Students in leadership positions
24
Formal and informal partnerships between the Division of Student Affairs and academic units
6
The Student Union is the center
of activity for students, faculty and staff and is designed to enhance the quality of student life, support co-curricular activities and contribute to the university’s educational mission. During the past year, the facility took on a new role by providing services for the community impacted by storms Irene and Alfred. As the campus looks forward to the upcoming 60th Anniversary in October, the Student Union started early celebrations with the opening of the Terrace as well as the Veterans Oasis and a new partner, Dunkin’ Donuts.
Effectiveness & Service Delivery
23,241 65
18
Number of reservations managed by Student Union Number of Conferences/Camps managed by Student Union
WELLNESS AND PREVENTION
Student Engagement Students in leadership positions
Wellness and Prevention department
provides education, skill development, and resources about public health topics to UConn students. Wellness and Prevention focuses on sexual health, alcohol and other drugs, stress management, and other areas of public health. Staff in the department work collaboratively with the university community and utilize evidenceinformed and research-based practices. We provide a variety of non-judgmental programs and services that encourage and support behavior change. Positive behavior change requires self awareness, understanding of specific health topics, and the application of skills that improve overall quality of life.
Public and private partnerships
7
Students in leadership development programs
8
Community Engagement & Service
30
Students involved in community service and outreach
Alumni Involvement & Development Alumni at events Alumni who participate in programs
19
30
4 21
Office of the Vice President for Student Affairs Wilbur Cross Building Garden Level 233 Glenbrook Road, Unit 4121 Storrs, CT 06269-4121 860-486-2265 Fax: 860-486-1194 Email: vpsa@uconn.edu www.studentaffairs.uconn.edu