IT Services: Getting Started Guide for Staff by UEA IT Services

IT SERVICES GETTING STARTED GUIDE FOR STAFF

WELCOME TO UEA. PLEASE TAKE A MOMENT TO FAMILIARISE YOURSELF WITH THE IT SERVICES AT THE UNIVERSITY. SEE WHAT WE CAN DO FOR YOU. 02

CONTENTS 04. YOUR IT SERVICE 06. IT ACCOUNTS 08. DEVICES & SOFTWARE 10. CAMPUS CARDS 12. WI-FI & INTERNET 14. TELEPHONES, VOICEMAIL & COMMUNICATION 16. FILE STORAGE 18. EMAIL, CALENDARS & MESSAGING 20. PRINTING, COPYING & SCANNING 22. TEACHING & LEARNING 24. WEBSITES, SERVERS & HOSTING 26. RESEARCH & SPECIALIST COMPUTING 28. SECURITY, POLICY & COMPLIANCE 30. MAP: IT SERVICES

YOUR IT SERVICE WE ARE HERE TO HELP.

IT SERVICE DESK

WEBSITE // KNOWLEDGE BASE

The IT Service Desk is the first place to go when you need help

Before contacting the IT Service Desk we recommend

with your IT at UEA. Come in and see us, log a support request

visiting our website. You can search our knowledge base for

on our website or give us a call.

answers to frequently asked questions and also find useful tips, documentation and videos to help you with a variety of

Opening Times

In Person

Telephone Support

Mon-Fri

09:00 - 19:00

08:30 - 18:00

Sat - Sun

12:00 - 19:00

Closed

enquiries. Go to portal.uea.ac.uk/itservices.

PURCHASING Please speak to your IT Support Manager when making any

Web: portal.uea.ac.uk/itservices

Location:

IT related purchases. UEA has an agreed contract for the

Email: it.servicedesk@uea.ac.uk

The Library, UEA

purchasing and supply of desktop and laptop devices, as well as

Telephone: 01603 592345

Norwich Research Park

software products. See portal.uea.ac.uk/itservices/purchasing

Twitter: @ueait

NR4 7TJ

for more information.

HELP & SUPPORT

DIGITAL SIGNAGE

The IT Service Desk can help you with a range of problems

As you walk around campus take a look at the large display

and we aim to provide an immediate fix where possible. If

screens in the communal areas. Keep an eye on these displays

your request requires further investigation we will work with

for up to date information about system status, planned

colleagues to find a resolution.

maintenance and other useful messages from IT Services.

TRAINING

TEACHING SPACE SUPPORT

Come along to one of our IT training sessions. These sessions

If you have an issue with a teaching space during a teaching

give you an overview of the IT Service at UEA and provide an

session please call 2345 and select the appropriate option

opportunity to ask questions. Dates will be announced on our

when prompted. A technician will attend your call and, if

website.

possible, resolve the issue. If we are not able to resolve the issue immediately we can help to liaise with the Room Bookings

LECTURE THEATRES & TEACHING SPACES

service to find an alternative teaching area.

Our teaching spaces & lecture theatres comprise the latest

IT AREAS

technology to make teaching as engaging and easy as possible. The majority of our study spaces are equipped with large displays

IT Services provide IT areas in the ITCS, Arts and Library

or projectors, full audio systems and connectivity for your

buildings. We also help support school/faculty IT areas including

own devices. Larger spaces have microphones (fixed/wireless),

spaces at ECB and NNUH. Staff are free to use these areas if

visualizer systems and lecture capture abilities.

required. 24 hour access is provided in The Library.

We regularly check our teaching spaces to ensure everything

FEEDBACK

is ready for the next lesson. However, if you notice a problem in a teaching space please report it to the IT Service Desk on

We are always striving to improve our service. Send your

it.servicedesk@uea.ac.uk or call 2345.

comments and feedback to it.feedback@uea.ac.uk.

+44 (0) 1603 592345 it.servicedesk@uea.ac.uk

portal.uea.ac.uk/itservices @ueait

YOUR IT ACCOUNT YOUR IT ACCOUNT IS CENTRAL TO ACCESSING THE RESOURCES AT UEA.

YOUR DETAILS

LOGGING IN

When you begin working at UEA an IT account will be created

When you first log in you will be asked to change your password.

for you. We do this using information provided by HR. We will

A password must be a minimum of 8 characters long, contain an

have your account ready and waiting for your start date, as

upper and lower case letter as well as a number. You can choose

long as the relevant information is available. If we need more

to change your password at any time by selecting CTRL, ALT

information then HR will contact you.

and DEL on your keyboard and selecting â&#x20AC;&#x2DC;Change Passwordâ&#x20AC;&#x2122; (Windows computers only). If you experience problems logging

If you believe the details we have are incorrect please contact

in please contact the IT Service Desk.

HR at hr@uea.ac.uk or visit the self-service portal at myview.uea.ac.uk. Using the portal you can view and change

Your username and password will also allow you to login to many

your personal details, emergency contacts and bank details. You

other services such as our electronic payslip systems, library

can also view your online payslips.

loans, Wi-Fi access and internal websites.

All members of staff are required to abide by our Conditions of Computer Use (COCU) when using the IT facilities. For more

Your IT account consists of a username and a password. Using

information about COCU please see page 29.

this username and password you can login to any managed computer at UEA be it a Windows, Mac OSX or Linux machine.

SECURITY // PASSWORD RESETS

Usernames typically consist of three letters followed by the last

It is important that you keep your password secret. Do not write

two digits of the year your employment starts, followed by a

your password down or tell it to anyone else.

further three letters e.g. abc15xyz@uea.ac.uk. Be sure to change your password regularly to maintain the best Visit or call the IT Service Desk to receive your username and

security. IT Services may enforce a password reset on your

password. We will ask for some key information to verify your

account if we believe your security has been compromised or as

identity. You will be issued with your username and a temporary

part of a regular password refresh cycle.

password.

+44 (0) 1603 592345 it.servicedesk@uea.ac.uk

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DEVICES & SOFTWARE WE CAN HELP YOU WITH YOUR COMPUTER, SMARTPHONE & TABLET. DON’T FORGET YOUR FREE COPIES OF MICROSOFT OFFICE TO GET STARTED.

YOUR COMPUTER(S)

MOBILE DEVICES

Depending on your needs you will likely be issued with a

Certain departments may also choose to issue staff with mobile

computer or laptop by your school/department when you start

phones and/or tablets. These devices should be setup with the

working at UEA. The majority of managed computers at UEA run

help of IT Services so as to ensure device and data security.

Microsoft Windows but we also provide support for Apple and

We can help get the best out of your device and the UEA

Linux based computers.

resources. Alternatively, if you want to use your own device with UEA systems we will be happy to assist you. Detailed helpsheets

You can login to any managed computer at UEA using your IT

are available from the IT Service Desk to aid in setting up email,

account. When using a laptop please login with a wired network

Wi-Fi and timetables on multiple devices.

connection before taking the device away from campus. Be sure to bring your laptop back to campus, and connect it to the wired

SOFTWARE

network, for regular updates. Your computer comes pre-loaded with all the primary The use of local administrator rights on UEA computers is tightly

administration and teaching software available across campus.

controlled. Administrator access significantly increases the risk

Additional software can be downloaded to your Windows

of IT security incidents that may impact your work, data and core

computer via the ‘UEA Application Catalogue’ which can be

IT services. If you need local administrator rights to modify your

found in your start menu. Mac OSX users can find additional

computer please contact the IT Service Desk who can find the

software in the ‘Self Service’ application in the Dock.

appropriate solution to your needs.

SOFTWARE Continued

Details on how to acquire software for particular courses can be

If you would like to start using a new piece of software for your

found on our website. We provide licences for major software

work or teaching please speak to your IT Support Manager or

packages such as SPSS, ArcGIS, Nvivo and MatLab.

contact the IT Service Desk.

For access to corporate applications such as the student record system or finance system you will be required to seek approval and may be required to undertake additional training prior to being given access.

MICROSOFT OFFICE All UEA staff and students are automatically enrolled with an Office 365 account. This means you have access to Microsoft’s full Office Suite and cloud applications when you’re at UEA or at home. You will find Microsoft Office pre-installed on your UEA computer, including Microsoft Outlook for reading and managing your emails and calendars. Each staff member is entitled to 5 free copies of Microsoft Office (PC & Mac) allowing you to keep everything in sync across all of your devices. You can also download Office 365 apps for your mobile or tablet using your UEA subscription or make use of the online Office Suite at office365.uea.ac.uk. GET OFFICE (WINDOWS/MAC)

Enter your username and use your normal UEA password.

DIFFICULTY Easy

TIME 20 Mins

Click on the ‘Office’ link on the main page to see your free version of Office.

From here you can download Office for both PC and Mac.

Follow the installation guide and when prompted login using the same format as above.

GET OFFICE (PHONE & TABLET) 1.

Enter your username and use your normal UEA password.

DIFFICULTY Easy

TIME 5 Mins

+44 (0) 1603 592345 it.servicedesk@uea.ac.uk

Click “Phone & Tablet” in the page menu.

Select your device from the drop down list and click “Get Apps”.

Follow the installation guide through to the relevant App Store.

When prompted login to the App(s) using your UEA credentials.

portal.uea.ac.uk/itservices @ueait

CAMPUS CARDS BUILDING ACCESS, CAR PARKS, THE GYM, THE POOL... YOUâ&#x20AC;&#x2122;RE GOING TO NEED A CAMPUS CARD.

YOUR CAMPUS CARD All UEA staff are required to carry their campus card. Your card incorporates a contactless chip and a barcode. You can pick up your campus card from the IT Service Desk in the Library. Cards are normally issued when you receive your IT account. Your campus card provides you access to:

BUILDING // OFFICE ACCESS

CAR PARK ACCESS

Use your card to scan into UEA buildings and offices. When you

All UEA car parks are controlled via campus card access. Register

begin working at UEA your card should be preconfigured to

your vehicle with the Estates department. Once registered you

grant you access to areas you need for your job. If you require

must use your campus card to scan in and out of the car park.

further access please contact the IT Service Desk.

See portal.uea.ac.uk/estates for details.

LIBRARY RESOURCES

SPORTSPARK

Access to the library is also controlled using your campus card.

Staff are eligible for a discount on all membership packages at

All staff are free to enter the library and use the resources, as

the Sportspark. Visit the Sportspark to register and link your

well as use our automated book loaning stations. Just scan your

campus card to your membership to gain access to the facilities.

card along with the books you wish to borrow and youâ&#x20AC;&#x2122;re done!

24 HOUR AREAS Some areas of the campus/research park are open 24 hours a day. Ensure you have your campus card with you to gain entry.

LOST CARDS Look after your campus card. Lost cards can pose a security risk. If you lose your campus card or believe it has been stolen please inform us immediately. If you lose your card you will be required to pay a ÂŁ10 fee for a replacement. Visit the IT Service Desk to request a new card. Note that it can sometimes take up to 24 hours to issue a new card.

+44 (0) 1603 592345 it.servicedesk@uea.ac.uk

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WI-FI & INTERNET GET CONNECTED TO OUR NETWORK ACROSS THE ENTIRE CAMPUS AND FROM ANYWHERE IN THE WORLD.

WIRED CONNECTION

WI-FI

The University’s wired network is available in all office spaces,

As a member of staff at UEA you have access to Wi-Fi all over

teaching rooms, lab and study areas. Connection to the wired

campus. The University’s primary Wi-Fi connection is called

network is strictly controlled by IT Services. Computers that are

eduroam. Eduroam allows you to not just roam around campus

not owned by UEA, or managed by IT Services, are prohibited

but also other educational institutions. Connecting your device

to use the wired network. If you or your school have purchased

is easy. Just follow the steps on the next page to get online, and

an approved device or computer that you would like to use

remember you can enrol as many devices as you like.

on the wired network please liaise with IT Services to have it properly managed and registered. If you require connectivity on

Once connected, your devices will continue to connect to the

an unmanaged or personal device please use the available Wi-Fi

network until your current password expires. Don’t worry, your

networks.

devices will prompt you for your new password when it is time to reconnect.

VPN VISITOR WI-FI VPN stands for Virtual Private Network. Using our VPN solution

allows your home/personal computer to access resources that

For visitors not registered to use eduroam we provide wireless

would normally only be available on campus. Connect to the

access via ‘The Cloud’ network. This is the same service that

VPN to access your files, folders and shared drives wherever

you see in hotels, restaurants and shopping centres. Simply

you go. See page 16 for more details on filestores and visit our

connect to ‘The Cloud’ Wi-Fi network and open your browser.

website for further instructions on how best to use the VPN.

Instructions will appear to help you setup an account or login if

Go to vpn.uea.ac.uk to sign in.

you are already registered.

GET CONNECTED // EDUROAM

DIFFICULTY Easy

Connect your device to the “setup-UEA-wireless” network.

Navigate to your browser and you will be redirected to the sign up page. If you are not redirected then refresh the page or go to setupeduroam.uea.ac.uk.

TIME 5 Mins

Read through the terms and conditions and when you are ready select the tick box and start the wizard.

Enter your login details and password in the format requested.

Your device may ask to install a certificate. Don’t worry, this is normal. Using these certificates allows us to keep your details safe when using eduroam. Agree to the installation to continue.

Once the certificate has installed, your device will migrate its connection to the ‘eduroam’ Wi-Fi. If this does not happen automatically you can select eduroam from the list of available Wi-Fi networks.

You may need to tell your device to forget “setup-UEA-wireless’.

Some devices, such as Android phones and tablets may require extra applications to connect to eduroam. Please disconnect from the setup connection to download these over your mobile data connection or an alternative Wi-Fi network. DETAILED HELPSHEETS ARE AVAILABLE FROM THE IT SERVICE DESK

+44 (0) 1603 592345 it.servicedesk@uea.ac.uk

portal.uea.ac.uk/itservices @ueait

TELEPHONES, VOICEMAIL & COMMUNICATION KEEP IN TOUCH

When starting work at UEA you will likely be provided with

If you have taken ownership of your phone from another

a telephone at your desk or within your area of work. It is

member of staff please let us know. We will change the name

important to familiarise yourself with how to use this phone and

associated with your number.

our voicemail systems. CALLER ID

YOUR OFFICE PHONE All UEA phones will, by default, display the ID of the caller Your number will be displayed on the screen of your phone.

whether it be from an internal or external number. When a call

Everyone at UEA can be reached by dialling their 4 digit

is made internally it will show both the name and the number of

extension number. This number also forms the last 4 digits of

the caller. External calls will only display the number.

your full telephone number. For example, the IT Service Desk can be reached by dialling 2345 from any UEA phone. To reach

PEOPLE SEARCH

this same number from an external number or mobile add 01603 59 before the extension. This prefix is the same for all

You can search for any UEA member of staff and their contact

numbers at UEA. The extension number is linked to the physical

details at portal.uea.ac.uk.

handset. If you move office, but remain in the same post, you must take your phone with you. If you move to a new post at UEA please leave the phone in situ. Email telephony@uea.ac.uk to inform us of your new location so that we can update our records.

SWITCHBOARD

VIDEO CONFERENCING

Dial ‘0’ from any UEA telephone to speak to the switchboard.

Certain schools and departments at UEA maintain video

Switchboard can help you with your telephony enquiries or aid

conferencing facilities. Skype is the most commonly used

you in finding someone’s number.

platform with Skype for Business installed on all UEA computers. Your department or school can also help with acquiring a

INTERNATIONAL CALLS

webcam/microphone to hold video conferences in your office or meeting rooms.

Please liaise with your departments budget holder if you require international calling. If approved, please contact the IT Service

NEW PHONES

Desk to make the request. To request a new phone please email telephony@uea.ac.uk and

VOICEMAILS

provide us with the details of the room where the handset will be used, what calling and voicemail features you require and

To access the voicemail system please dial 3999 from your

who the primary user of the phone will be. We will also need

handset. If you have a brand new handset you should have

the account code so we know where to charge the cost of the

received details on accessing this service with a default pin

handset. A standard handset costs £100inc VAT. Line rental is

number. If the handset has had a previous owner you may not

charged at £12.75 per quarter.

know the pin number for the voicemail system. If this is the case please email telephony@uea.ac.uk or speak to the switchboard

GROUP PICKUP // FORWARDING

by dialling ‘0’ to have your pin reset. From within the voicemail system you can record a personal voicemail greeting.

If you work as part of a team you may need to join a ‘Group Pickup’. When in this group all member phones will be notified

By default all voicemail messages will be delivered to your email

of an incoming call and users can then elect to answer the call.

address as audio files which can played back on your computer

Please contact Telephony if you need to join, or be removed,

or device. If you do not have regular access to your emails, or if

from a Pickup Group.

the phone is shared, you can opt for voicemails to be delivered to your handset. This system will display an envelope on your

Temporary forwarding of calls can be assigned on your handset.

phone’s screen when there is a voicemail waiting.

Permanent call redirects can be arranged by Telephony.

CONFERENCE CALLS

EMERGENCIES

Conference calls are managed through a specialist provider. If

In the case of emergencies there are phones in corridors, lifts

you wish to make conference calls please email

and foyers that will connect you to someone who can help.

telephony@uea.ac.uk to be set up as an account holder. Once set up you can initiate a conference call at any time with

• Emergency Services: 999

participants able to dial into the call. We also offer options to

• UEA Emergency: 2222

rent or purchase specialist audio conferencing equipment.

• UEA Security: 2352

If a group at UEA wishes to speak to a single caller you can make use of the handsfree feature on your office handset.

+44 (0) 1603 592345 it.servicedesk@uea.ac.uk

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FILE STORAGE ACCESS ALL OF YOUR FILES & DOCUMENTS FROM WHEREVER YOU ARE.

CENTRAL FILESTORE

CLOUD STORAGE // ONLINE OFFICE SUITE

Every member of staff is allocated 10GB of storage space

Don’t risk saving your work to an old USB drive or CD. Work in

on their ‘Central Filestore’. When logged into a Microsoft

the cloud and make use of the unlimited storage that is yours for

Windows computer you will see your Central Filestore assigned

free as part of your Office 365 account.

to the ‘U: Drive’ in the ‘Computer’ window. Your documents, images, videos, music and desktop folders are all redirected

Save files in OneDrive for Business and you can access them

automatically. Ensure you save your work in these locations to

from anywhere via the Office 365 portal or via the OneDrive

store all of your files securely on the filestore. Mac OSX users will

for Business apps. You can find OneDrive for Business in your

see a ‘Home’ folder in the Dock. Please do not save files on your

Windows Start Menu on your UEA computer.

local hard drive. These files will not be backed up. Download the free OneDrive for Business apps on iOS, Android We also offer Research File Storage. Please see page 26 for

and Windows Phone and sign in with your UEA credentials.

more details. You can access and work on your files remotely at

SHARED FILE STORES

office365.uea.ac.uk/onedrive. OneDrive keeps a copy of your deleted items for up to 90 days.

Many schools and departments make use of Shared Filestores or ‘Network Drives’. These drives can also be found under ‘Computer’ on your Microsoft Windows machine. Each department will choose a series of different drive letters to assign and identify their filestore(s). If you need access to a shared network drive please let the IT Service Desk know. Depending on the drive and department we may require approval by a manager or supervisor before we can grant access. Mac OSX users can connect to shared drives from the ‘Go > Connect to server’ option in the Finder or check the Dock for an automatically mapped drive.

DATA RECOVERY If you delete something accidentally on either your Central Filestore or a Shared Filestore you can recover the data for up to 7 days using our ‘Previous Versions’ service. Contact us for assistance or view our online helpsheets. The IT Service Desk may be able to assist you in recovering data from damaged or faulty equipment. Please visit us in the Library and we can provide an assessment.

+44 (0) 1603 592345 it.servicedesk@uea.ac.uk

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EMAIL CALENDARS MESSAGING CORE TOOLS TO HELP YOU COMMUNICATE EFFECTIVELY AT UEA.

REMOTE EMAIL ACCESS

All staff at UEA are provided with a personal email address when

To login to your email when you are away from your desk just

you start your employment. Your email account is linked with

go to office365.uea.ac.uk and sign in using your normal UEA

your IT account, sharing the same username and password to

username and password. Be sure to enter your username in

access the system.

the following format: abc15xyz@uea.ac.uk. From here you will be able to see all of your emails as well as your calendars and

Your email account offers 50GB of storage allowing you plenty

contacts. Any changes you make on any of your devices will be

of space to manage and archive important messages and

instantly reflected on the web and your computer.

attachments. Our email service is entirely cloud based meaning you can access it from anywhere in the world on a variety of

Phones, tablets and wearables can be configured using the

devices.

same login options. Device setup varies so please consult the IT Service Desk for detailed instructions. Microsoft Outlook is

To access your email simply open the â&#x20AC;&#x2DC;Microsoft Outlookâ&#x20AC;&#x2122;

available on all major mobile platforms in the relevant App stores

application on your UEA managed computer. Both Windows &

or you can choose to use your favourite mail app.

Mac operating systems are supported. When you open Outlook your email should already be configured.

Details on how you can use Microsoft Outlook on your home computer or Mac, and how you can get the full Microsoft Office

Your emails are subject to UEA Record Management Policy. Please follow the guidance and best practices outlined within the policy. See page 29 for more details.

suite free of charge, are on page 9.

SHARED MAILBOXES

MESSAGING // SKYPE FOR BUSINESS

These email accounts are those that are shared between

We offer a world class messaging system at UEA via Skype for

multiple users. Please get in touch with the IT Service Desk if

Business. All UEA managed computers have the Skype client

you require access to see a shared mailbox or need permission

installed and you are free to download the software for your

to send from a particular account. E.g. PA access.

own devices directly from the Skype website or the relevant App Store (ensure you search for â&#x20AC;&#x2DC;Skype for Businessâ&#x20AC;&#x2122;). Login using

CALENDARS // CONTACTS

your UEA credentials.

Your calendars and contacts are safely stored in the cloud. Any

Collaborate with your colleagues at UEA and other institutions

changes you make to your event or contact records will be

using the video conferencing and instant messaging facilities.

instantly reflected on any device you use.

You also have easy access to document and file sharing. As ever, please be mindful of what data you share.

For advice on how to share your calendar with your colleagues please speak to the IT Service Desk.

+44 (0) 1603 592345 it.servicedesk@uea.ac.uk

portal.uea.ac.uk/itservices @ueait

PRINT // COPY // SCAN POSTERS, BUSINESS CARDS, DOCUMENTS, BROCHURES, FLYERS...

PRINTING

COPYING

IT Services provide a variety of ways for you to print your

Document copying is also done on our MFD devices. Simply

documents. Within schools and departments we help to manage

place your material into the loading tray and select how many

large shared printers known as Multi-Function Devices (MFDs).

copies you want. Please consider whether the document could

These printers are placed in key locations throughout UEA

be distributed digitally before copying.

buildings within easy reach of staff.

SCANNING When printing, select your nearest MFD from the printer list and choose your double-sided, colour and paper size options (not all

To scan a document place it into the scanner section of your

copiers are capable of colour printing).

nearest MFD or if you wish to scan multiple documents place them into the loading tray. Depending on your school or

Depending on your department’s configuration your print job

department’s configuration scans can either be emailed to you

will either print straight to the printer, or be held in a queue. IT

(enter your details into the copier) or they can be delivered to a

Services recommend selecting ‘Hold’ or ‘Locked’ print whenever

specific folder on a department’s shared network drive.

possible. Do this in the ‘Printer Preferences’ menu. With ‘Locked’ print enabled you can set a passcode for releasing your printing.

PRINT SERVICES

Doing so will avoid anyone else accidentally collecting your printing whilst also protecting the privacy of your document.

For large or bespoke printing and copying please visit our Print

‘Locked’ or ‘Hold’ print also allows you to collect your printing

Services department. They can help you with printing posters,

later in the day. If you need help configuring these options please

brochures, leaflets, booklets and business cards as well as your

let us know.

bulk copying and paper supply needs. To learn more visit portal.uea.ac.uk/print-services.

Some schools and departments also make use of smaller shared printers or local desk printers. These will also appear in your

Print Services

printer list if they are available to you. Please consider the size of

Building 18

your print job before using a smaller printer. The MFDs can print

Suffolk Road

large quantities more efficiently. If you think you are missing a printer from your available list please let us know. We encourage staff to make use of digital documents whenever possible in order to reduce printing across campus. Please speak to us if you need advice.

+44 (0) 1603 592345 it.servicedesk@uea.ac.uk

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TEACHING & LEARNING VISIT OUR CENTRE FOR TECHNOLOGY ENHANCED LEARNING AND FIND OUT HOW TO USE OUR DIGITAL TEACHING AND LEARNING RESOURCES.

BLACKBOARD

A full list of our services, as well details on how you can book one of our more in-depth courses, are available on the Learning

Blackboard is the University’s main Virtual Learning Environment

Technology website at portal.uea.ac.uk/learning-technology.

(VLE). Through Blackboard academic staff can manage their

Email us at ltt.support@uea.ac.uk or come and see us in the

courses and modules, engage in discussions, allow submission

ITCS building.

of assessments and provide feedback. Support staff can also make use of Blackboard if they are enrolled on particular training

CTEL

courses, collaborative ‘organisations’ or are studying with UEA

ITCS Building

alongside their job.

University of East Anglia

Go to learn.uea.ac.uk to access Blackboard or download the

TV STUDIO // EQUIPMENT LOANS

’Blackboard Mobile Learn’ app for iOS or Android. Studio Services provide a fully equipped TV Studio where staff

CENTRE FOR TECHNOLOGY ENHANCED LEARNING

and students, particularly those studying one of UEA’s media courses, can gain first hand experience of what it is like to

Newly opened in 2015 the Centre for Technology Enhanced

operate a commercial grade studio. Loan equipment can also be

Learning (CTEL) is your one-stop shop for everything you need

borrowed to produce video and audio material either on, or away

to enhance your teaching using technology. Pop in and see us

from, campus. Email studio.techservices@uea.ac.uk.

for one of our training sessions where we can provide one-toone support to help you get the best out of the Blackboard

VIDEO PRODUCTION

environment and show you how to integrate other technologies

into your teaching. You don’t have to wait to get the support you

Our Studio Services team will be happy to assist in the filming

need. We run regular breakfast drop-in sessions, marking and

and production of your school/department’s promotional or

feedback workshops and Technology Enhanced Learning (TEL)

educational video. Please get in touch with us at

top-ups.

studio.techservices@uea.ac.uk to discuss your requirements.

DIGITISATION

VIDEO HOSTING

Have an old tape or film reel that you need to convert to new

Need to make a video available for your teaching or

format? Studio Services can discuss digitisation options with

department? IT Services provides a dedicated video hosting

you. Email us at studio.techservices@uea.ac.uk to discuss your

solution for all UEA video content. Please speak to Learning

requirements.

Technology if you wish to use this service. Enquire at ltt.support@uea.ac.uk.

If you wish to get chapters of reading material digitised and available to students online, copyright compliant chapter scans

READING LISTS

on Blackboard can be requested from the library. Contact lib.help@uea.ac.uk or access the Library web pages.

CONFERENCE // EVENT SUPPORT IT Services endeavours to provide IT/AV support for your event or conference when needed. We can provide full technical support as well as live streaming facilities. Please log a request with the IT Service Desk well in advance of the event and we will

The University requires all reading lists to be provided to the Library so that we can ensure enough books for students. To help you, we have an online reading list system called Talis Aspire which is integrated with Blackboard. It can include links to books and journal articles and even link directly to digitised readings. If you have not used the system before or would like help, please contact us at lib.help@uea.ac.uk or access the Library web pages.

do our best to accommodate you.

+44 (0) 1603 592345 it.servicedesk@uea.ac.uk

portal.uea.ac.uk/itservices @ueait

WEBSITES SERVERS HOSTING WE CAN PROVIDE THE RIGHT PLATFORM FOR YOUR PROJECT OR SYSTEM.

UEA WEBSITE

SERVERS // HOSTING

Working in conjunction with the Digital Innovation Team we host

If you have a new service that you need hosting you can make

and maintain the main UEA website. If you wish to be involved

use of our data centres. Our resilient infrastructure can ensure

in the upkeep of your school or department’s pages please get

excellent up-time and provide full support for updates and

in touch with the Digital Innovation Team (DIT) who can provide

backups. Our IT Managers will be happy to discuss your options.

full support and training. Contact details are listed below.

To find the details of your departments IT Manager please visit portal.uea.ac.uk/information-services/people.

PORTAL There are specific requirements and a defined process requiring The UEA Portal pages provide a gateway for all internal

a full business case for the purchase of corporate administrative

information at the University. Every department is provided with

and teaching systems. These ensure the University meets its

a dedicated area where you can communicate with the UEA

purchasing, data protection and security requirements and that

community. Look out for regular news updates, events, UEA

we use existing systems efficiently. More information is available

staff directory and useful links to corporate systems.

at portal.uea.ac.uk/itservices under ‘Corporate Systems’.

MICROSITES

Please make a request through the IT Service Desk with full details of your requirements. Please note that the UEA may

Microsites are dedicated websites that sit within the main UEA

already host a service to suit your needs. Get in touch to discuss

website but with their own specific focus and styling. These are

your requirements and an evaluation will be made.

a great way to highlight your particular area of work to a wider audience with greater freedom and customizability; and because Microsites are hosted with UEA you still receive all of the support, advice and reliability you would with the main website/ portal. Speak to the Digital Innovation Team to find out more.

DIGITAL INNOVATION TEAM (DIT) The Digital Innovation Team is based in the Admissions, Recruitment and Marketing (ARM) department. We work closely with them to ensure the best possible experience for our website users. portal.uea.ac.uk/arm/digital-innovation digital@uea.ac.uk

+44 (0) 1603 592345 it.servicedesk@uea.ac.uk

portal.uea.ac.uk/itservices @ueait

RESEARCH & SPECIALIST COMPUTING SUPPORTING THE RESEARCH COMMUNITY AT UEA

HIGH PERFORMANCE COMPUTING

RESEARCH FILE STORAGE

The High Performance Computing Cluster provides the

UEA has a sustainable research storage infrastructure to support

processing power you need to research, and solve, large

the current and ongoing demands for lower cost, high density

problems in science, engineering or business. Often referred to

storage capacity, high performance shared access to data and

as â&#x20AC;&#x2DC;Supercomputersâ&#x20AC;&#x2122; our systems can process your data faster

lifecycle management of research data. The resilient research

and more efficiently than your local desktop or laptop, freeing

storage infrastructure is based on enterprise level SAN storage

up these machines for regular day to day tasks.

located in our data centres, with features including nightly backups, the option of regular snapshots and multi-platform

UEA benefits from a large scale 440 node High Performance

access including from the UEA High Performance Computing

Computing Cluster (HPCC) which equates to over 6500 CPU

cluster.

cores, running on both standard and infiniband parallel systems. The cluster also has a small but growing GPU infrastructure

You can read more about the research storage service at

based around the NVIDIA Tesla K40 accelerator.

portal.uea.ac.uk/itservices/storage/research-storage.

There are approximately 800 different scientific applications currently installed on the cluster, with some of the most popular being, Matlab, Stata, R, and Python. These applications are being used by staff and students in all areas of the University. If you would like to enquire about using the HPC facilities, then please email hpc.admin@uea.ac.uk or visit rscs.uea.ac.uk.

LINUX SUPPORT

SPECIALIST SOFTWARE

Research and Specialist Computing can provide an Ubuntu Linux

Research and Specialist Computing provide critical bespoke

Desktop that conforms to UEA security and authentication

software support for many national and international research

standards and is integrated with the Central Filestore and the

programmes including a broad range of state-of-the-art, world-

High Performance Computing cluster. If you wish to use Linux as

leading environmental science projects. Advice and support is

your main Operating System at UEA, either on your desktop or

available for instrument control, dynamic websites and database

laptop device, you should contact the IT Linux team at

solutions, remote data collection and data collation.

it.linux@uea.ac.uk to discuss your requirements. There is also a general use Linux login server which is available for both off-site

You can read more about the specialist software services at

and on-site remote access.

rscs.uea.ac.uk/envsoft.

You can read more about the Linux resources available at UEA at rscs.uea.ac.uk/linux.

+44 (0) 1603 592345 it.servicedesk@uea.ac.uk

portal.uea.ac.uk/itservices @ueait

Image Source: Simon Youngs

SECURITY, POLICY & COMPLIANCE PLEASE FAMILIARISE YOURSELF WITH OUR POLICIES. THEY ARE IN PLACE TO KEEP YOU AND YOUR DATA SAFE.

CONDITIONS OF COMPUTER USE

RECORD MANAGEMENT

All members of UEA (both staff and students) and other persons

Efficient management of UEA records is necessary to

authorised to use UEA computing facilities must abide by the

support our core functions, to comply with legal and

Conditions of Computer Use. These are necessary in order to

regulatory obligations and to contribute to the effective

ensure that the University complies with relevant legislation and

overall management of the institution. ISD provide a Record

the Joint Academic Network (Janet) Acceptable Use Policy, and

Management Policy to guide staff on best practices. Individual

also to protect users themselves.

departments each have a Records Retention Schedule which sets out how their key records should be managed. To learn

Search â&#x20AC;&#x2DC;COCUâ&#x20AC;&#x2122; at portal.uea.ac.uk/information-services for the

more visit the Security, Policy and Compliance pages at

full policy documents.

portal.uea.ac.uk/information-services.

INFORMATION SECURITY

FREEDOM OF INFORMATION

All staff and students are required to abide by the UEA

Under the terms of the Freedom of Information Act, individuals

Information Security Policy. The confidentiality, integrity and

have the right to request any information that is held by the

availability of information are of great importance to the

University including all digital and print records and information

operation and administration of the UEA. Failure in any of these

whether current or archived. The University, as a public

areas can result in disruption to the services that UEA provides.

body, is obliged to comply with the Act, and all staff have the

Adherence to this policy will help to protect the University, our

responsibility to make themselves aware of their obligations

students, customers and staff from information security threats,

under the Act. Consult the Security, Policy and Compliance

whether internal or external, deliberate or accidental. We are

pages on the portal or email foi@uea.ac.uk for more

committed to good information security provision for our

information.

students, customers and for our employees.

INTELLECTUAL PROPERTY // COPYRIGHT Email infosec@uea.ac.uk or visit the Security, Policy and Compliance pages at portal.uea.ac.uk/information-services to

find out more. We also encourage staff to complete our online

when an original intellectual property (e.g. a literary, dramatic,

training to learn how to safeguard themselves from malicious

musical or artistic work) has been recorded in any format.

emails, viruses and phishing attacks. Copyright affects the University in many ways. It exists in much

DATA PROTECTION

of the work produced by UEA staff and students, as well as the books, journal articles and other materials required for teaching

The Data Protection Act 1998 (DPA) gives the University

and research.

obligations and responsibilities in the way that it processes information about living individuals. The Act gives everyone

As a member of UEA staff you are expected to observe current

certain rights and specifies that those who gather and use

UK copyright law. To find out more visit the Security, Policy and

personal data must follow specified Data Protection Principles

Compliance pages at portal.uea.ac.uk/information-services.

when processing that information. To learn more about Data Protection, and how it affects you, visit the Security, Policy and Compliance pages at portal.uea.ac.uk/information-services or email dataprotection@uea.ac.uk.

All staff who work with personal data must complete, at minimum, the online DPA training available at infregs-training.uea.ac.uk/dpa.

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FIND US

ARTS IT AREAS

CTEL

ITCS IT AREAS

LIBRARY IT AREAS

IT SERVICE DESK LIBRARY FLR 0

IT SERVICE DESK Monday - Friday 09:00 - 19:00 (In-Person) 08:30 - 18:00 (Telephone) Saturday & Sunday 12:00 - 19:00 (In-Person) portal.uea.ac.uk/itservices it.servicedesk@uea.ac.uk 01603 592345 @ueait 31

INFORMATION SERVICES DIRECTORATE