December Newsletter 2015
Housing & Residence Life
Highlights from the Director: Dee Dee Kanikkeberg Vandal Solutions: Highest Score to Date Vandal Solutions is a not-for-profit student group that provides professional-quality services to local businesses. Housing & Residence Life utilizes Vandal Solutions to conduct secret shops of our customer service and tour teams each month. Our goal is to perform at 95% satisfaction or higher. For the month of November, Housing received its highest secret shop scores to date. Our customer service and tour teams received an average rating of 99.72%. Great job and keep up the good work!
EBI Survey Results We completed our annual satisfaction survey (EBI) which serves as a department benchmark for many of the services Housing offers. In this survey students are asked questions regarding their satisfaction and learning while living on campus. As a department, we set a goal for a 5.5 score in each category. This year we reached this goal in 5 categories with Student Staff and Facilities increasing from last year!
Compliance Training for All Employees In order to provide employees with additional skills, knowledge, and opportunities for career growth and development, the university has developed a new online workforce training program. Track 1 is required of all employees and Track 2 is designed for supervisors and managers. All modules can be found on the PDL website and must be completed by Feb. 15.
• One student said their favorite thing about living on campus is the “clean and affordable facilities.”
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• Another commented on their student staff experience, saying “Both of my RAs are great, very personable, and I respect them greatly. They are fun to hang out with and be friends with, but I also look up to them in a way.”