July 2013 | CLIA UK & Ireland Informer
www.cruiseexperts.org
Early Booking ends 19 July Coming Up This Month
The recent Selling Cruise Conference proved to be a huge success – recording the highest questionnaire scores of any previous Convention event, proving that a good mixture of quality guest speakers, networking and some fun and enjoyable moments could create a great event.
Cruise Convention Update
We always believe in supporting our travel agent members wherever possible as they work to grow their cruise sales through a stronger business. And to do this we develop a range of rather unique events supported of course through all of our online services and training.
A Year In Pictures
It is why at our Columbus Day event in Liverpool on September 19 we are bringing together some great entrepreneurs, such as the legendary Jo Malone, to stand alongside some of the biggest names in cruise such as Michael Bayley from Celebrity Cruises and Steve Odell from Silversea.
Think Differently Seminar & Webinar Training
Columbus Day Liverpool
Royal Princess Launch, June 2013
In Focus
Luxury Cruise Expo
Cruise Excellence Awards 2013 Categories Announced
It is also why this summer we are featuring two Think Differently Seminars. The first one is aimed at presentation skills and techniques (coming very soon on July 18), with the other focussing on something we could all benefit from – better time management. I cannot stress the value of these events enough. Learning from the key speakers, and other delegates, whilst networking and mixing within the industry is all a tremendously important part of getting the ideas, inspiration and insights to help you grow. All you need to do is register and join us. We look forward to seeing you soon.
Andy Harmer Director
www.cruiseexperts.org
www.cruiseexperts.org
Coming Up This Month Brought to you in association with
Powerfully Presenting You and What You Do London | July 18th | 9am – 4pm (including lunch)
Gates and Partners, 5th Floor, Capital House, 85 King William Street, London, EC4N 7BL, London Nearest Station: Bank (Central, Northern & Waterloo & City Line) This workshop will promote the best way of you connecting with your customers, particularly concentrating on cruise events and presentations arranged and planned by you. We will look at the preferred communication styles of customers and how we can incorporate that into presentations to maximise impact and of course translate into bookings. Customers become your advocates and this in turn encourages a more assertive, confident you when deciding what to say and how to say it. Join us for this FREE Think Differently Seminar, learn about your customers, yourself and grow your cruise business. Register online at www.cruiseexperts.org and head to the Events Diary
Webinar: Travel IndoChina Online | Tuesday 16th July | 9.30am
Travel Indochina has been the leader in creating real travel experiences in Asia since 1993. As the genuine Asia specialists we share our experience and passion for the region, which has earned us a reputation for creating life-changing holiday experiences through our innovative cruising and touring itineraries, and the highest standards of service. Travel Indochina has been exploring Asia’s rivers for as long as we’ve been creating travel experiences and in that time we’ve developed expertise that others just can’t match. Our river cruises in Vietnam, Cambodia, Laos, Burma and China are the ideal way to uncover Asia’s delights. We use boutique ships, with high staff to passenger ratios and the chance to meet other travellers, and access areas on-shore where a larger group would not be able to go.
www.cruiseexperts.org
Cruise Convention Columbus Day Register now to join us at Columbus Day 2013 Thursday 19 September 2013 | Liverpool
CLIA UK & Ireland director Andy Harmer:
CLIA UK & Ireland has announced a top line up of cruise and business experts for the association’s Columbus Day conference, an event designed to help delegates realise their full business potential and increase their cruise sales. Respected cruise industry figure Michael Bayley, President & CEO of Celebrity Cruises, is keynote speaker bringing a truly global perspective to recent changes within the industry. He is joined by Steve Odell, President Europe & Asia Pacific for Silversea Cruises who addresses business opportunities within all cruise sectors.
ASSOCIATED BRITISH PORTS SOUTHAMPTON
Bringing a different business perspective are entrepreneurs Jo Malone, whose eponymous line of fragrances is still one of the world’s best selling luxury lines, and Mike Southon, best-selling author and business ambassador and mentor for the City of Liverpool. Group Managing Director of Mail Newspapers, Guy Zitter, whose career has included running his own restaurant and nightclubs, also joins the distinguished line up. For further information and to book your place, please visit www.cruiseexperts.org Tickets are £50 + VAT to attend if booked by 19 July 2013 For any booking questions, please call our dedicated booking line 01920 444 827
‘We are delighted to announce such a strong line up of speakers for this year’s Columbus Day. These successful business experts will provide delegates with inspiration and knowledge so that they can continue to drive their business growth and cruise sales.’
To book, please visit www.cruiseexperts.org or call our dedicated Booking team 01920 444 827
www.cruiseexperts.org
A Year In Pictures
From the launch of the Royal Princess in Southampton in June 2013. All photo credit to Steve Dunlop Photography, Royal Princess速 and Princess Cruises. Please visit www.royalprincesspresspictures.co.uk
www.cruiseexperts.org
In Focus: Luxury Cruise Expo Luxury Cruise Expo Dover Cruise Port Crystal Cruises Crystal Serenity Crystal Cruises Crystal Symphony Seabourn Seabourn Sojourn Join us in Dover for 2 days of all things Luxury! You will get the chance to see the whole Crystal fleet - The Crystal Symphony and the Crystal Serenity as well as the Seabourn Sojourn. There will be time to meet the other Luxury members at the Cruise Marketplace and network and enjoy dinner at the Canterbury Lodge.
Crystal Serenity
Crystal Symphony
Welcome to the luxury event of the decade so far! We will be combining the chance to see three ultra-luxury ships, with exciting and informative business sessions and speed networking, alongside a wonderful dinner at Canterbury Cathedral Lodge. We recommend you also stay in Canterbury at the CLIA approved hotel as we will be running a transfer from the hotel to Dover.
Seabourn Sojourn
breakfast basis. Overnight accommodation is at the expense of delegates. To reserve your room at this rate, please email Kathryn at katkins@cruising.org with the names of the guests for the room. Tuesday 3rd September 2013 Coach transfer provided from Holiday Inn Express Canterbury to Dover Cruise Port.
Outline Schedule for the 2 days: Monday 2nd September 09:30 Check in at Dover Cruise Port 10:30 Crystal Symphony Ship Tour 11:30 Transfer to Crystal Serenity for Ship Tour & Lunch 13:45 Business Sessions onboard on Luxury and Ultra-Luxury trends and cruising 16:00 Debark Crystal Serenity Transfer coach provided to Canterbury for check in to hotel, dinner and entertainment Overnight Accommodation: We have a rate agreed at the Holiday Inn Express Canterbury of ÂŁ69 per room, per night on a bed and
10:30 - 14:00 Delegates will be split into two groups, and during this time will attend both: - Luxury Cruise Marketplace Speed Networking with our attending Sponsors - Seabourn Sojourn
Register now and give your luxury cruise sales the kick start that they need.
Call us on 020 7436 2449 should you have any questions, or register online for your place at www.cruiseexperts.org
www.cruiseexperts.org
Cruise Excellence Awards 2013
Winners of 2012 Cruise Excellence Awards
Get the Recognition that you deserve! The CLIA UK & Ireland Cruise Excellence Awards 2013 Enter now and be recognised at our annual Awards Ceremony on September 19th! Whilst this is not the first year of our Cruise Excellence Awards, these are our first as CLIA UK & Ireland – so in this special year why not get the very special recognition that the only cruise industry official travel agent awards can bring you? Our expert panel of judges will be reviewing all entries received from travel agents that demonstrate that they have innovated, changed and ‘thought ahead’ since summer last year to make them worthy of being crowned a winner at our glittering evening awards ceremony as part of Columbus Day 2013 in Liverpool on September 19th. So what do you need to do to be in with a chance? 1. Head to www.cruiseexperts.org and in the members area you will find a full list of all of the awards and the criteria. Alternatively email aholubowicz@cruising.org and request a 2013 Awards pack. 2. Email your nominations to aholubowicz@cruising.org by 16 August 2013.
CLIA UK & IRELAND
2013 CRUISE
EXCELLENCE Awards
Those shortlisted will be announced shortly after and invited to attend Columbus Day 2013 as our guest and in the evening the winners will be announced.
So get the recognition that you deserve. Register and win at the only official travel agent cruise awards in the UK. 2013 Categories: • Homeworker of the Year • Online Travel Agency of the Year • High Street Travel Agency of the Year • Innovation in Cruise • Cruise Travel Agent of the Year • Young Cruise Travel Agent of the Year • Outstanding Contribution to the UK Cruise Industry