Think Ahead Thursday 19th September 2013 Liverpool
www.cruiseexperts.org ASSOCIATED BRITISH PORTS SOUTHAMPTON
Convention Sponsors Headline Sponsors
Media Sponsors
Host Ports ASSOCIATED BRITISH PORTS SOUTHAMPTON
Official Sponsors
Welcome to Liverpool
Welcome to Columbus Day 2013 – our first as CLIA UK & Ireland On behalf of the CLIA team a very warm welcome to Liverpool and to Columbus Day, the second half of the 2013 Cruise Convention which follows a fantastic Selling Cruise Conference in Southampton in May. One of the great things about having a stand-alone conference day like this is the chance to move the event to different cities across the UK and we are delighted to be in Liverpool - a city with a fantastic maritime tradition, and a spirit of innovation and pride that provides a great example to us all of just what can be achieved. We are sure that some of that spirit will be apparent today as we welcome an incredibly talented and inspiring set of speakers. And we are sure that we will all acknowledge and celebrate the companies and individuals who are an inspiration to us all - the winners of the 2013 Cruise Excellence Awards - it should be a great night. Much has changed in the world since we held our first Cruise Convention back in 2007 - the way consumers buy, the shape of the global cruise industry, the UK’s economic health and the way in which travel agents interact with potential cruise guests. But in 2013 as in 2007 the advice remains the same, selling more cruises revolves around the ability we all have to Think Ahead. Spotting future trends and consumer behaviour and adapting how we sell to meet those changes. This is the main reason why this year our theme is Think Ahead. As a cruise industry, as a travel agent community and as the cruise organisation in the UK and Ireland we must all adapt to new opportunities coming our way in an ever changing world. On behalf of the whole cruise industry - enjoy your day with us. Enjoy everything being offered. And importantly come and meet and network with the people who can really help you sell more cruise. Get ready to Think Ahead !
Andy Harmer Director, CLIA UK & Ireland
Schedule for the Day Thursday 19 September Networking & Conference Day 08:00
Registration opens - 1st Floor Foyer, ACC Liverpool
08.30 - 11.00 Pre-arranged One-to-One Meetings (each 15 mins) - ACC Liverpool Companies with names A - G in Room 12 Companies with names G - Z in Room 4
Morning Coffee Break sponsored by Fred. Olsen Cruise Lines
11.30 Morning Conference Session commences Moderated by Lucy Huxley, Editor-In-Chief of Travel Weekly Session Speakers to include: Jo Rzymowska, CLIA UK & Ireland Chair Michael Bayley, Celebrity Cruises Neil Palomba, MSC Cruises Nathan Philpott, Fred. Olsen Cruise Lines 13.15
Lunch
14:00 Afternoon Conference Session opens Moderated by Lucy Huxley, Editor-In-Chief of Travel Weekly Session Speakers to include: Guy Zitter, Mail Newspapers Mike Southon, Author, Business Ambassador and Mentor for the City of Liverpool Christine Duffy, President & CEO, CLIA Jo Malone, Entrepreneur Afternoon Tea and Coffee sponsored by Titan Travel 17:00
Conference closing session sponsored by Norwegian Cruise Line
19:00 19:00
Welcome Reception sponsored by Hurtigruten Executive Reception - By Invitation Only
20:00 Awards Dinner and presentation of Cruise Excellence Awards 2013 Wine sponsored by Seabourn Evening Entertainment sponsored by Princess Cruises EXCELLENCE Dinner Dress Code: Smart (not black tie) CLIA UK & IRELAND
2013 CRUISE
Awards
Visit cruise-liverpool.com for latest hotel offers available to cruise passengers. With its world class attractions, spectacular events, world class sport and unrivalled musical heritage, Liverpool is the ideal destination to visit and explore.
www.cruise-liverpool.com
Columbus Day Charity
Wednesday 18th September Walk the Sights of Liverpool and Raise Money for Cancer Research UK
Delegates attending the CLIA Columbus Day event in Liverpool on Thursday 19th September can enjoy a walk around the city sights on the evening of Wednesday 18th September and at the same time raise money for Cancer Research UK! Cancer Research UK - a partner of Holland America Line’s “On Deck for a Cause” fundraising programme, raises money globally for cancer research, education, screening and treatment programmes.” Cancer Research UK is the designated charity for this year’s Columbus Day events. Join the CLIA and Holland America Line teams to walk Liverpool for a good cause. You can raise money via the dedicated Just Giving website http://www.justgiving.com/ fundraising-page/creation/?cid=2357&eid=1143316, all funds raised will go to Cancer Research UK. The 3.5 kilometre walk will start from the Staybridge Suites reception (Keel Wharf, Liverpool, L74 4AA) at 6.30pm and include Albert Dock, the newly renovated Liverpool waterfront and some city centre highlights. Wristbands, water and a welcome drink at a local hostelry (after the walk) will be provided by Holland America Line in conjunction with Cruise Liverpool.
To get involved please email carly.perkins@hollandamerica.co.uk
www.cliauk.co.uk
Columbus Day App DandG Media offer a range of services for a broad spectrum of publishers and business looking to target cruise passengers. Providing on sale newspaper points, paid for placement on-board cruise ships and luxury yachts, as well as complimentary / MFD magazine services at all UK cruise terminals, reaching regional and national consumers. DandG Media also maintains live cruise information for Ports around the UK, reaching 98% of the total UK market. Check out the brand new CLIA Events App, with information on our Sponsors, Convention Speakers, Convention Hotels, the Gala Dinner, any Convention updates and much more...
www.cliauk.co.uk
Speakers Jo Rzymowska
Chair, CLIA UK & Ireland Jo Rzymowska joined Royal Caribbean Cruises Ltd (RCL Cruises Ltd) in January 2005 as Sales and Marketing Director, UK and Ireland, overseeing the company’s brands, Royal Caribbean International and Celebrity Cruises. In July 2007 Jo was appointed to the newly developed role of Associate Vice President and General Manager for the UK and Ireland taking on guest and trade sales and service to reflect the huge growth potential of the market. At this time RCL Cruises Ltd added Azamara Club Cruises to its portfolio. In 2011 Jo was awarded an Honorary Professorship at the University of West London and in 2012 she was presented with an award by the Association of Cruise Experts for Outstanding Contribution to Cruise. More recently in 2013, Jo was nominated in Travel Weekly as one of Top 10 Woman in the Travel & Leisure industry.
Michael Bayley President & CEO, Celebrity Cruises Seasoned travel and hospitality executive Michael Bayley was promoted to President & CEO of Celebrity Cruises – the cruise line whose iconic ‘X’ is the mark of modern luxury – effective August 13, 2012. Bayley’s career with the brand’s parent company, Royal Caribbean Cruises, Ltd. (RCCL), spans 30 years. In his former role as Executive Vice President of Operations for Royal Caribbean International, Bayley oversaw the brand’s Hotel Operations; Marine Operations for Royal Caribbean International and Azamara Club Cruises; Land Operations for Royal Caribbean International, Celebrity Cruises and Azamara Club Cruises, and Commercial Development for RCCL. Bayley began his career with the company in 1981, working in a variety of shipboard and shoreside positions with increasing management responsibility, including that of Vice President of Total Guest Satisfaction, Fleet Operations. He also served as Vice President for Caesars Palace Hotel and Casino, one of the world’s largest premium gaming resorts, in Las Vegas.
Neil Palomba COO, MSC Cruises Neil Palomba is corporate operating officer (COO) of MSC Cruises. He works side-by-side with MSC Cruises CEO Pierfrancesco Vago in shaping the company’s strategy and future expansion while overseeing a variety of corporate functions. Prior to joining the corporate offices in Geneva, Switzerland, Palomba worked as chief operating officer in the U.S for the company’s North American division based in Fort Lauderdale. He was responsible for managing day-to-day operations, working closely with the sales and marketing teams to grow the business in the U.S and Canada. Palomba began his career at an early age with MSC working in a variety of positions both shipboard and landside in Italy. In 2011 he was appointed Chairman of CLIA-Europe (formerly European Cruise Council) Ports and Infrastructure Sub-Committee.
Nathan Philpott
Sales & Marketing Director, Fred. Olsen Cruise Lines Nathan Philpott was appointed Sales & Marketing Director of Fred. Olsen Cruise Lines in September 2011. His role encompasses the majority of passenger facing functions including itinerary planning, pricing, onboard experience, brand development, distribution, ecommerce, reservations and customer service. His previous positions include Board Director at the Page & Moy Travel Group, which in addition to responsibility for their three escorted touring brands also included Ocean Cruise and River Cruise charters. He was Managing Director of Elegant Resorts, the UK’s leading luxury tour operator, where he oversaw the transition from an independently owned company to one owned by Thomas Cook.
Speakers Guy Zitter Group Managing Director of Mail Newspapers Guy has a BSc in Commerce, his first job was as a Senior Finance Officer for the Seychelles Government, and he has also owned and run his own nightclub and restaurants. He worked briefly with the Sunday Express before joining The Mail on Sunday advertising sales team in 1981. He was then appointed Advertising Director of the Daily Mail in 1989 and in October 1994 was appointed Managing Director of the Daily Mail, in 2004 he was also appointed Group Commercial Director of Associated Newspapers. In October 2008 he was promoted to Group Managing Director of Mail Newspapers, which encompasses the Daily Mail, The Mail on Sunday, Mail Digital, Mail Ireland and the group’s share of Mail Today in India.
Mike Southon
Best Selling Author, Business Ambassador and Mentor for the City of Liverpool Mike co-founded, built and sold his first company in the 1980. In the 1990s he worked on 17 start-ups, two of which later went public and three went broke! In 2002 he co-authored ‘The Beermat Entrepreneur’ which is a world-wide best-seller and now speaks at over 100 events per year all over the world, has mentored over 1000 entrepreneurs face-to-face in the last 10 years He is now Business Ambassador and Entrepreneur Mentor for the City of Liverpool, a very popular cruise destination
Christine Duffy
President & CEO, CLIA Christine Duffy is President and Chief Executive Officer of the Cruise Lines International Association, the trade association representing the $36 billion global cruise industry. In 2012, CLIA expanded its presence across the globe, bringing together 12 independent cruise associations under the CLIA brand. Today, CLIA has representation in North and South America, Europe, Asia and Australasia. CLIA represents the interests of nearly 60 cruise lines, 46,000 individual travel agents associated with more than 13,000 global travel agency members, and over 200 industry partners, including port authorities, destinations and various maritime and travel industry suppliers.
Jo Malone Entrepreneur Having left school at a 13 with no qualifications, Jo worked as a beauty therapist in her London flat and began mixing bath oils for clients in her kitchen. Her hand made products became increasingly popular and eventually Jo opened her first Jo Malone London store in London in 1994. Four years later, she launched within the Bergdorf Goodman department store in New York City. In 1999 Jo sold the Jo Malone London business to Estée Lauder Companies and continued to work as Creative Director until her exit in 2006. Two years later Jo was rewarded with an MBE for her services to the beauty industry. In 2010, Jo used her talents as an entrepreneur and business woman to present the four part TV series ‘High Street Dreams’. The concept of the series, thought up by Jo herself, was to help small businesses realise their dreams of trading on the Great British high street. The show was successful in creating six new British Brands. Jo has shared her experiences of business and branding in publications, radio and on numerous television shows including BBC One’s The Apprentice; You’re Hired, BBC Two’s Working Lunch, ITV1’s Loose Women and Lorraine.
Cruise to new heights Join the Canada Specialist Programme and boost your Canada sales
Register today and enjoy multiple benefits. www.canadaspecialist.co.uk Proud to be a Headline Sponsor of the Cruise Convention 2013
Convention Venues ACC Liverpool Arena and Convention Centre Liverpool, Kings Dock, Liverpool Waterfront, L3 4FP As ACC Liverpool is a new building, for Sat Nav please use the postcode L3 4BX or enter “Monarchs Quay Liverpool” as a destination. ACC Liverpool is a landmark regeneration project on the Liverpool waterfront, a centrepiece of European Capital of Culture celebrations in 2008. It sits at the heart of the city on Kings Waterfront, alongside the Grade I listed Albert Dock and adjacent to the World Heritage site at Pier Head.
St. George’s Hall St George’s Hall, St George’s Place, Liverpool Merseyside, L1 1JJ Sat Nav For Queen Square multi-storey car park, the nearest parking facility, enter postcode L1 1RH. By rail Lime Street Station By air Liverpool John Lennon Airport is south of the city on the A561. The airport is approximately 30 minutes drive to Liverpool City Centre. By road Take the M62 or M53 to Liverpool. At the end of the motorway head towards the city centre. On entering the city follow signs for Lime Street train station. There are numerous car parks around Lime Street - see map. The entrance is at the Heritage Centre on St John’s Lane. By public transport Queen’s Square Bus Station and Lime Street Station are both less than five minutes walk away.
ASSOCIATED BRITISH PORTS SOUTHAMPTON
Cruise the Canadian Rockies
*Offer valid on new, qualifying 2013 bookings with a land tour portion of 4 nights or more, made between April 8, 2013 and June 28, 2013. Offer available on select dates only. Availability of seats is limited, available on a first come, first served basis. No discount or credit if seat upgrade is unavailable. Offer has no cash value and is non-transferable. Not available in conjunction with any other offer. The rail seat upgrade is an onboard upgrade only. Accommodation is not upgraded free of charge. Upgrade must be requested at time of booking, by quoting code FREEUPGRADE. Additional conditions apply.
GoldLeaf Service
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SilverLeaf Service
Now Rocky Mountaineer connects Seattle, Washington and Vancouver, British Columbia to the Canadian Rockies, with its new Coastal Passage route.
The award-winning Rocky Mountaineer rail journey through the Canadian Rockies is the ideal pre- or post- complement to any Alaskan cruise. A rail and cruise holiday is the ultimate choice for travellers to experience the natural drama unfolding in Western Canada and Alaska from both Seattle, Washington
land and sea. Discover our
Rocky Mountaineer and Alaskan Cruise itineraries with Holland America from Vancouver or Seattle onboard the ms Zuiderdam or ms Oosterdam.
Alaskan Cruise
FREE* Upgrade Offer—For a limited time, book a qualifying Rocky Mountaineer holiday package of four nights or more on select dates in 2013 and your clients will receive a free rail seat upgrade!*
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Cruise Excellence Awards 2013
CLIA UK & IRELAND
2013 CRUISE
EXCELLENCE Awards
Get the recognition you deserve at our annual Awards Ceremony on September 19th! Whilst this is not the first year of our Cruise Excellence Awards, these are our first as CLIA UK & Ireland - so in this special year why not get the very special recognition that the only cruise industry official travel agent awards can bring you. Our expert panel of judges have reviewed all entries received from travel agents that demonstrate that they have innovated, changed and ‘thought ahead’ since summer last year to make them worthy of being crowned a winner at our glittering evening awards ceremony as part of Columbus Day 2013 in Liverpool on September 19th.
Congratulations to all shortlisted agents and agencies below: Cruise Homeworker of the Year Martin Hay, GoCruise Francesca Barone, PTA, Mid-Counties Co-Op Clare Cruise, SixStarCruises.co.uk Jo Rigby, Cruise Thomas Cook Ian Warren, GoCruise Caroline Howden, Travel Counsellors
Innovation in Cruise Award Barrhead Travel; The Cruise Line; Cruise Nation; Planet Cruise; Cruise Club; The Luxury Cruise Company CLIA Travel Agent of the Year Dwayne McFarlane, TUI Mary Baxter, Travel Club Elite Jill Johnson, Cruise.co.uk Ian Bates, Worldchoice Travel Shrewsbury Michelle Kerr, TUI Moira Atkinson, Moira’s World Travel
Online Cruise Travel Agency of the Year Barrhead Travel; Iglu.com; Cruise.co.uk; Imagine Cruising; Cruise Nation; SixStarCruises.co.uk; The Cruise Specialists
CLIA Young Travel Agent of the Year Oliver Wishart, Lincolnshire Co-Operative Joe Morrison, SixStarCruises.co.uk Daniel Radnor, LoveItBookIt.com
High Street Cruise Travel Agency of the Year Barrhead Travel; Bath Travel; Worldchoice Travel Shrewsbury; TUI
Outstanding Contribution to the UK & Ireland Cruise Community TBA on the night
Join us on September 19th for the crowning of the winners at the Gala Awards Dinner!
EXPERTS ON CRUISING SAIL WITH THE MAIL
One in three cruise passengers read the Daily Mail or The Mail on Sunday. Unsurprising when you consider that more cruise operators choose to advertise with us than anyone else.
MailConnected.co.uk
MailClassified.co.uk
Headline Sponsors Canadian Tourism Commission The Canadian Tourism Commission is the national tourist office for Canada. Please contact us for ideas and advice on pre and post cruise programmes across the country, or for information on cruising holidays. From travelling to the Arctic in search of wildlife and amazing landscape, to luxury city stays in Vancouver or Montreal or discovering our waterways in Ontario – your clients will delight in a myriad of experiences, waiting to be explored.
Rocky Mountaineer Rocky Mountaineer is launching a host of travel options for 2013. In the upcoming season, Rocky Mountaineer will introduce an exciting new stop at Lake Louise that will enhance its First Passage to the West journey; extend SilverLeaf Service on the Journey Through the Clouds route between Vancouver and Jasper; and debut its Coastal Passage route, a scenic travel experience departing from, and arriving into, Seattle and connecting onto the Canadian Rockies, supporting Alaskan cruise departures from Seattle and Vancouver.
Traveltek Traveltek are proud headline sponsors of the Cruise Convention 2013 for the 7th year in a row, cementing our strong relationship which has been further extended with our partnership offering our technology to help train agents in the process of selling and dynamically packaging cruise holidays. Traveltek’s cruise technology has rapidly become the selling system of choice here in the UK and overseas and therefore our support of CLIA UK & Ireland is a natural fit. We look forward to seeing you at the convention.
Mail Newspapers The Daily Mail and The Mail on Sunday are the biggest marketplaces for overseas holidays in the national press. We offer a large and loyal cruise audience, with 1-in-3 of all cruise passengers being Mail readers. That’s more than any other national newspaper.
Headline Sponsors Dubai Tourism With its endless hours of winter sunshine, warm climate and childfriendly environment, Dubai is firmly establishing itself as a Cruise Holiday destination for those wanting to escape the leaden winter skies in the UK & Ireland. The Department of Tourism and Commerce Marketing (DTCM) was established in January 1997 has broad objectives to increase the awareness of Dubai to global audiences and to attract tourists and inward investment into the emirate. It is empowered with the responsibility of organising the marketing of tourism and commerce for Dubai.
Cruise Liverpool Liverpool Cruise Terminal is fast earning a reputation as one of the most desirable cruise destinations in Europe. Ideally placed in the Irish Sea to be included in Round Britain & Ireland itineraries for transit calls, it is also an ideal starting point for North European and Norwegian Fjord cruises. From technical planning to practical support, a team of highly qualified people deliver a professional and excellent service to every visiting cruise ship.
ABP Southampton Associated British Ports’ (ABP) Port of Southampton has been synonymous with cruising for over 150 years. Today Southampton is an award-winning turnaround port with four dedicated cruise terminals welcoming over 1.5 million passengers a year. Southampton is the UK home port for P&O, Cunard, Royal Caribbean, and Celebrity Cruise Lines, and also welcomes regular calls from Princess Cruises, MSC, Fred Olsen, Saga, Regent Seven Seas, and Aida.
Travel Weekly Travel Weekly is the UK’s number one weekly magazine for the travel industry packed with exclusive news, analysis and features. For over 40 years, the brand has been refreshed to further appeal to the core readership with the launch of a “new look” magazine and website. In addition to this we launched Travel Weekly Business, our brand for the senior management delivering essential news, comment and analysis of the UK travel industry.
Convention Sponsors A2B TravelExtras.com A2Btransfers.com offer low cost airport and port transfers in 9000 cities and resorts worldwide and won the TTG Award for Best Holiday Add-Ons Operator in 2012. Cruise transfers are available at ports in 23 countries. A2Bairportparking.com have developed a quality parking product at 25 UK & Ireland Airports with a choice of over 100 quality parking options including VIP meet and greet, all at very competitive prices. Great value parking is also available in Southampton and Dover for UK cruise departures.
ABTA The Travel Association ABTA has been at the heart of travel for more than 60 years. Our purpose is to help our Members to grow their businesses successfully and sustainably, and to help their customers – the travelling public – have confidence in their travel experience.
Accord Accord is an advertising agency ideally positioned to work with CLIA UK & Ireland members in the digital media world. We attract valuable customers to buy from you and talented people to work you. Find out how Accord can add value to your cruise business at www. accordgroup.co.uk
All Leisure All Leisure Holidays Group are a family of brands offering a range of cruise holidays and escorted tours. Voyages of Discovery, Swan Hellenic and Hebridean Islands Cruises deliver unique cruises to destinations all over the world.
AmaWaterways Founded in 2002, AmaWaterways is the premier river cruise line on Europe’s Danube, Rhine, Main, Moselle, Seine and Rhône rivers. Known for its custom-designed ships, extensive complimentary amenities and personalized service levels, AmaWaterways leads the way in river cruising. With destinations travelling through Europe, Russia, Vietnam and Cambodia, and new voyages to Africa and Portugal the line’s award-winning fleets complement a variety of travel plans.
APT River Cruises No matter where in the world you choose to venture or which ship you’re on, APT river cruises offer you the greatest holiday freedom; present the ultimate in value; and provide the most immersive exploration of the iconic attractions and hidden gems of your chosen destination.
ALL ABOARD Travel Weekly is proud to be the chosen media partner of forAce for the fourth year in a row. We’re honoured to be onboard.
Your number one
Port of Southampton The UK’s largest and leading cruise port
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Ideally located for itineraries to the Baltic, Iberia, Mediterranean, around Britain and for transatlantic voyages.
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Situated in close proximity to a wide range of visitor attractions and just 80 miles from London.
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Supported by excellent road, rail and air infrastructure.
ruise c 4 1 20 bird g offers y l r a E arkin ! car p available .uk now rking.co .abpa 848 www 44 880 6 08
SOUTHAMPTON
www.abports.co.uk / www.abparking.co.uk Ocean Gate, Atlantic Way, Southampton SO14 3QN, Tel: +44 (0) 23 8048 8800
Convention Sponsors Avalon Waterways With another two Avalon ‘Suite’ ships launching this year we remain busy re-invigorating our luxury river cruise product. We continue to offer our private door to door home pick up service not forgetting the amazing service, dining and spacious accommodation on board. What’s more we’ve introduced exciting new itineraries further afield including the mighty Mississippi and the Galapagos! We look forward to welcoming your customers on board.
Azamara Club Cruises Azamara Club Cruises is a destination-immersive cruise line for travellers who want to not only see the places and cultures they visit, but to live them. The two intimate, 694-guest ships, Azamara Journey and Azamara Quest, offer a boutique European hotel ambience with extraordinary service, fine cuisine and wines from around the world, while sailing to a host of destinations larger ships can’t reach, with more overnight and late-night stays in every region.
BedsOnline Bedsonline is the leading trade only provider of accommodation and travel extras providing the Worldwide Travel Agency market. Product has been enhanced to provide a complete product range for the Cruise & Stay Market and supporting the Cruise Industry with the required ground arrangements. Connect your Cruise with over 55,000 directly contracted hotels and apartments worldwide in ports, cities and resorts in 3000 destinations. With excellent prices and offering great availability, along with an unrivalled range of Transfers (to and from port, airport and hotel), Sightseeing and Attraction Tickets there is little reason to look elsewhere.
Caribbean Tourism Organisation The Caribbean is renown as a top Cruise destination; with so many countries to explore within the region, what better way to see them all, than from the comfort of a Cruise ship. Find out more about what is on offer, from the Caribbean Tourism Organisation on 020 8948 0057 or email ctolondon@caribtourism.com or check our website www.caribbean.co.uk.
Carnival Cruise Lines We’re not your average one size fits all cruise company. Instead, we offer fun for everyone. Whether you’re a sun lover or thrill-seeker, our cruises are guaranteed to have something for everyone. Why not choose from a whole summer of 9-12 night Mediterranean and Baltic holidays in 2013 – some even departing from the UK!
Celebrity Cruises Celebrity Cruises’ iconic “X” is the mark of modern luxury, with its cool, contemporary design and warm spaces; dining experiences where the design of the venues is as important as the cuisine; and the amazing service that only Celebrity can provide, all created to provide an unmatchable experience for vacationers’ precious time. In addition to offering vacations visiting all continents, Celebrity also presents immersive cruisetour experiences in Alaska, Australia/New Zealand, Canada, Europe and South America.
Convention Sponsors City Sightseeing The best & easiest way to see 100 towns & cities worldwide. • Open top double decker buses • 24 hour tickets • Recorded commentary and/or live guided • Main tours year round, others seasonal • Frequent services & Competitively priced We show you the world! For full information visit www.city-sightseeing.com or call 01789 299123
Compagnie Du Ponant Sailing aboard one of Compagnie du Ponant’s four ships offers a luxurious, intimate and elegant way to cruise. With just 132 cabins, each chic, modern vessel offers clients the feeling of being on their own private motor yacht. With incredible service, inspiring cruise itineraries (including Antarctica and Asia) and an exceptional level of detail, your clients will love the experience on board.
Cruise Copenhagen Network Copenhagen is one of Europe’s ‘must-see’ destinations for your cruise guests. Visit our booth and get inspired: • Major attractions • Cruise-designated hotels • Cruise line overview • The Copenhagen Card
CroisiEurope As Europe’s largest river cruise company, CroisiEurope’s 29 prestigious ships and hotel barges offer discerning passengers sophisticated cruise experience at excellent value. CroisiEurope seeks out creative itineraries, from continental cruises to weekend breaks, from untouched country panoramas and cultural sites to lazy days in the Med, CroisiEurope will have the perfect cruise for you.
Cruise & Maritime Voyages For many years we have specialised in providing ex-UK ‘no fly’ cruising holidays aboard smaller and medium sized classic and more traditional style ships. We believe these vessels offer a more leisurely and friendly ‘home from home’ style of cruising and maritime experience and are accessible to a much wider choice of interesting and remote ports of call.
Cruise Baltic Cruise Baltic is a network of 27 cruise destinations in the Baltic Sea. Together we create easy access to 10 countries on a string with an ocean of adventures. Contact the Director, Bo Larsen at bnl@woco.dk or visit our website at www.cruisebaltic.com
PROUD TO BE A HEADLINE SPONSOR
CRUISE 2013 CONVENTION
Dreaming about the picture-perfect holiday? If you are looking for winter sun, a cruise from Dubai is a fantastic choice. Known as the Pearl of the Arabian Gulf, Dubai is truly a world of contrasts where East meets West which makes for a fabulous family holiday destination. The combination of an enchanting history of ancient Arabia with pioneering modern facilities creates a city of incomparable appeal. Mosques vie with skyscrapers, dhows decorate the shoreline alongside luxury cruise liners and dusty villages and bustling souks sit beside luxurious residential districts and ultra-modern shopping malls.
www.definitelydubai.com
4th Floor, Nuffield House, 41-46 Piccadilly, London W1J 0DS Tel: +44 (0)20 7321 6110 Fax: +44 (0)20 7321 6111 E-mail:dtcm_uk@dubaitourism.ae Web: http:uk.dubaixperts.com
www.facebook.com/Dubaiexpertsuk
Convention Sponsors Cruise Norway Cruise Norway is the Norwegian marketing company promoting Norway as a cruise destination. Cruise Norway’s vision is to contribute to the perception of Norway as the world’s best nature based cruise destination. Our aim is to maintain and increase the number of cruise passengers to Norway in the years to come. For more information see www.cruise-norway.no
Crystal Cruises Voted the World’s Best for 19 years, the all-inclusive Crystal Cruises fleet offers you a world-class resort with the choice of a thousand and one things to do; fine dining in the most exquisite of restaurants, outstanding first class service, elegant and sumptuous accommodation… With two ultra-luxurious ships, Crystal Cruises offers the epitome of luxury at sea.
Cunard Line Cunard is one of the oldest names in shipping but has the youngest fleet in the cruise industry today. The company established the first scheduled service across the Atlantic and has crossed and recrossed the Atlantic, in peace and war, every year without fail - 172 years in 2012. The company’s three ships are the most famous ocean liners in the world - Queen Mary 2, Queen Elizabeth and Queen Victoria.
DandG Media DandG Media offer a range of services for a broad spectrum of publishers and business looking to target cruise passengers. Providing on sale newspaper points, paid for placement on-board cruise ships and luxury yachts, as well as complimentary / MFD magazine services at all UK cruise terminals, reaching regional and national consumers. DandG Media also maintains live cruise information for Ports around the UK, reaching 98% of the total UK market.
Disney Cruise Line A magical journey filled with fantasy, character and entertainment. Here, adults find excitement and indulgence. Children discover that dreams really do come true. And together, they create memories that will last a lifetime. Best of all, the fairy tale begins the moment you step onboard one of our four stunning ocean liners. You’ll be swept up into a breath-taking world of Disney service, unforgettable dining and exotic destinations in the Caribbean, Bahamas and the Med. This is the magic and wonder of a Disney Cruise Line® holiday.
Dover Cruise Port Today Dover is the second busiest UK cruise port and the eighth busiest north European cruise port. Excellent transport links via two main motorways and a high speed rail link combined with award winning customer service, has resulted in huge growth and over 25 different cruise lines now call into Dover. Added value options include Agents discounts on car parking and hotel rooms and free entry into some of Kent’s most fantastic attractions.
Convention Sponsors eWaterways eWaterways offers the largest selection of small ship and river cruises around the world and are the UK Call Centre for Compagnie du Ponant. We work with over 200 of the world’s leading small ship cruise providers and offer Travel Agents an easy (and bonded) way to book niche cruise products.
Fred. Olsen Cruise Lines Fred. Olsen Cruise Lines operates a comprehensive range of cruises, to destinations worldwide, from a wide choice of UK departure ports; in fact, in 2013, the cruise line offers cruises from nine different ports:- Dover, Southampton, Portsmouth, Newcastle, Greenock (Glasgow) and Rosyth (Edinburgh), along with the newly added ports of Harwich, Liverpool and Belfast. This means that around 90% of the UK population is within an hour’s drive of a Fred. Olsen departure port.
GetABed Established for 21 years, getabed continues to be one of the only remaining fully independent, dedicated trade only accommodation only providers. Being 100% committed to the trade and agents mean that we have no B2C presence whatsoever. As an independent company, we work especially hard to provide award-winning customer service that our agents have come to demand and expect, and our partnership approach works well with all of our customers.
Great Rail Journeys Combining scenic rail journeys with Great Rail Journeys river cruises brings together two of the most pleasurable modes of travel. Travelling by rail is a lovely and seamless complement to river cruises and we can now offer a wide choice of rivers and ships across Europe for the more discerning traveller.
Holiday Extras The UK market leader for hassle-free travel add-ons Holiday Extras is the UK market leader for travel add-ons including cruise extras such as port and airport hotels, parking and cruise travel insurance. Our insurance products also incorporate tailored policies for cruise bookers, which are available for customers with preexisting medical conditions. To find out more information please contact us on 0871 360 2312 or email us on sales@holidayextras.com
Holland America Line Offering exciting itineraries that range from exotic voyages to convenient no-fly cruises from a UK port, Holland America Line epitomizes the ultimate in premium travel onboard five star ships that are large enough to offer diverse amenities, dining choices, health and leisure options, yet small enough to preserve a sophisticated ambience.
Convention Sponsors Hurtigruten From the magnificent fjords of Norway, to the awesome ice-filled bays of Antarctica, Hurtigruten is renowned for its comprehensive collection of voyages to remote, beautiful and dramatic coastlines from the far north to the distant south. With 120 years of maritime experiences and our fleet of 12 intimate and comfortable ships, we offer voyages that go beyond the traditional cruise, allowing closer encounters with environments, wildlife and people along shorelines near and far.
JTA Travel JTA Travel recently announced the launch of their new cruise product, www.needacruise. co.uk providing the Travel Trade with the latest dynamic cruise packaging technology. The system will bring together all elements including all airfares types, hotels and cruise rates. This will enable agents to build a highly competitive cruise offering. A dedicated cruise team has been introduced and all applicable sales will be covered by ATOL and delayed departure insurances.
Port Miami Officially trademarked the ‘Cruise Capital of the World,’ PortMiami welcomed seven new cruise ships to its home in 2012, with a few more expected this year as Miami continues to be the departure destination of choice for cruises to multiple locations around the world such as the Bahamas, Mexico, Caribbean, South America, Europe, the Far East and other exotic ports of the world. The seven cruise terminals, some of the most modern in the world, serve as homeport to Azamara Cruises, Carnival Cruise Lines, Celebrity Cruises, Costa Cruises, Crystal Cruises, Disney Cruise Line, Norwegian Cruise Line, Oceania Cruises, Regent Seven Seas Cruises, and Royal Caribbean International.
MSC Cruises MSC Cruises is the market leading cruise company in the Mediterranean, South Africa and Brazil. MSC Cruises sails throughout the year in the Mediterranean and offers a wide range of seasonal itineraries in Northern Europe, the Atlantic Ocean, the Caribbean, the French Antilles, South America, South and West Africa, and the Red Sea. Its modern fleet comprises eleven ships, twelve ships in March with the addition of MSC Preziosa.
Norwegian Cruise Line Norwegian Cruise Line is an innovator in cruise travel with a 46-year history of breaking the boundaries of traditional cruising, most notably with the introduction of Freestyle Cruising in 2000. Having received the award for ‘Europe’s Leading Cruise Line’ for the 5th consecutive year, Norwegian features award-winning entertainment and accommodations to suit an array of needs from solo travellers to families. We currently have 13 ships to choose from, with the recent launch of Norwegian Breakaway in May 2013, and Norwegian Getaway joining the fleet in January 2014, but available to book now.
Oceania Cruises Celebrating our 10th Anniversary Oceania Cruises has also featured in the “Conde Nast Traveler” Gold List awards for the past 10 years. Oceania Cruises combines exciting and exotic worldwide itineraries with a casually elegant onboard lifestyle. Boasting the finest cuisine at sea, exceptional personalised service, luxurious surroundings and extraordinary value, Oceania Cruises continues to set new standards for luxury cruising.
Convention Sponsors P&O Cruises With 175 years of seafaring heritage, P&O Cruises has long been renowned as a trusted cruise expert. Regularly voted ‘Britain’s favourite cruise line’, they are effortlessly in tune with today’s British tastes, ensuring passengers feel at home while exploring the world. The fleet of seven ships offer a world of choice, style and excellent service, giving passengers the holiday of a lifetime, every time.
Port of Seattle Two downtown cruise terminals (Pier 66 and Pier 91) and convenient air travel connections make Seattle the ideal choice for Alaska cruises. The Bell Street Pier Cruise Terminal (Pier 66) is conveniently located along Seattle’s bustling downtown waterfront and serves Norwegian Cruise Line and Oceania Cruises. The Smith Cove cruise terminal at Pier 91 serves Carnival Cruise Line, Celebrity Cruises, Holland America Line, Princess Cruises and Royal Caribbean, located at the north end of Seattle’s waterfront at historic Smith Cove. The two-story, 143,000-square-foot building can host two cruise ships at a time, and is one of the world’s only facilities with two electrical plug-ins that eliminate all ship air emissions.
Portsmouth International Port Taking a cruise from Portsmouth International Port is unique, sailing from an historic base to adventures accessible only by sea. The new terminal building was opened in May 2011 and has a light airy feel with space and comfort. Cruise ships are small to medium size enjoying an informality that many of our travellers appreciate. Beautiful, world-class luxury liners sail from Portsmouth, bringing opulence and elegance within easy reach.
Princess Cruises One of the most recognizable names in cruising, Princess Cruises prides itself in being the third largest cruise line in the world, renowned for its innovative ships, an array of stunning onboard venues, exceptional customer service and thrilling destinations. Princess Cruises are the true Consummate Hosts.
Regent Seven Seas Cruises Regent Seven Seas Cruises offers the most all-inclusive luxury cruise experience. Our three, ultra-luxury, all-suite ships carry 490-700 discerning travellers across all seven continents of the world. Free flights, free unlimited excursions, a 1-night pre-cruise hotel stay and all fine dining, drinks and gratuities onboard, with Regent, it’s all included!
Riviera Travel We have revolutionised the value for quality ratio, delivering a four and five star River cruising experience at unbeatable prices. Exclusive full charters tailoring the whole experience for our UK and Irish passengers. 7 nights on a 5 star river cruise ship starting from only £999 including excursions and flights
Convention Sponsors Royal Caribbean International Royal Caribbean International is a global cruise brand with 22 innovative ships, calling on more than 270 destinations in 72 countries across six continents. The line also offers unique cruise tour land packages in Alaska, Canada, Dubai, Europe, and Australia and New Zealand.
Seabourn Six intimate ships blend glamorous elegance, impeccable service and exquisite cuisine, earning Seabourn the most coveted awards in travel and offering iconic destinations along with tiny yacht harbours. From luxurious all suite accommodation to complimentary fine wines and spirits, and a tipping not required, or expected policy, Seabourn’ exemplifies the definition of travelling well.
Shearings With a Shearings river cruise, everything’s taken care of – coach, air or rail transport to the ship, excursions and great company. From the Rhine and Moselle to the Yangtze and Mekong, there’s so much to discover. For 2013 19 ships are on offer – six of which have been chartered by Shearings.
Silversea Cruises Silversea is a world apart from all other luxury holidays, delivering the ultimate all-inclusive travel experience. Recognised as an innovator in the luxury segment, Silversea offers largeship amenities aboard its intimate, all-suite vessels: Silver Cloud, Silver Wind, Silver Shadow, Silver Whisper and Silver Spirit. With the inclusion of the expedition ship Silver Explorer and Silver Galapagos (launching September 2013), the company’s itineraries encompass all seven continents. With never more than 540 international guests, Silversea provides an intimate luxury travel experience.
Visit Stockholm Stockholm – a city of contrasts – water and islands, history and innovation, small town and big city, the 13th-century Old Town and high-tech modern architecture, short winter days and long, light summer nights – with a dazzling array of impressions. A perfect destination for cruise passengers. The Stockholm Cruise Network is a network that includes the Stockholm Visitors Board, Ports of Stockholm, Swedavia, and more than thirty private companies working to promote Stockholm as a cruise destination.
Tailor Made Cruise Holidays We are experts at tailor making holidays to individual specifications, so whether your client wants to add a few nights pre or post cruise or would like to combine a Cruise with a land vacation, we will take care of your clients’ needs every step of the way. Tailor Made Cruise Holidays parent company, USAirtours has been arranging custom made holidays for over 30 years and like USAirtours, Tailor Made Cruise Holidays is 100% Trade Only!
Convention Sponsors Tauck U.S.-based Tauck has been a leader in premium quality guided travel since 1925. Familyowned and operated, the company has been named the “World’s Best River Cruise Line” by the readers of Travel + Leisure magazine. Along with its European river cruises, Tauck also operates small-ship ocean cruises throughout the world. Tauck offers premium, all-inclusive river cruising on Europe’s most famous waterways: Rhine, Main, Danube, Moselle, Rhone and Saone.
The River Cruise Line The River Cruise Line is an independent tour operator, based in Market Harborough, which has been established for over 10 years and provides great value river cruises and enjoys an excellent reputation, a high level of repeat business and a continuing commitment to building relationships with the trade. With increased pressures on commission-earning opportunities in the ocean cruise sector, The River Cruise Line product provides a good value alternative to flight holidays and a great introduction to the one of the fastest growing sectors of the UK Travel Market.
Thomson Cruises Thomson Cruises combines nearly 50 years of experience with constant customer feedback to bring you cruises like no other. There are four ships in our fleet and, together, they call in at more than 150 ports in places like the Mediterranean, the Black Sea and the Caribbean.
Titan Travel Award-winning escorted tour operator Titan Travel offers a wide range of over 300 tours to over 55 countries worldwide, encompassing escorted tours, coastal and ocean cruises, cruise and tour, rail journeys, twin and triple centres, no fly holidays and stay and explores itineraries. We are dedicated to supporting you, the travel agent, throughout the sales journey with easy access to information, sales support and marketing assistance. Our experienced and knowledgeable Reservations Consultants and dedicated Agency Sales Team are on hand to help whenever you need it.
Travelcube Powering global travel, online or via XML, TravelCube – GTA’s booking site in Europe and Latin America – connects businesses that sell travel to tens of thousands of accommodation options, tour guide and transfer services, experiences, attraction tickets and restaurants, destination information and advice. TravelCube’s reliable technology provides unrivalled content at the best possible prices.
Travel IndoChina Travel Indochina has been the leader in creating real travel experiences in Asia since 1993. As the genuine Asia specialists we share our experience and passion for the region, which has earned us a reputation for creating life-changing holiday experiences through our innovative cruising and touring itineraries, and the highest standards of service” To discuss your customers travel plans to Asia speak to one of our Asia-specialists today.
Convention Sponsors TIS Travel Industry Services TIS, is the leading “Agent Concession” operator, providing preferential pricing for cruises, resorts, flights and much more to the UK travel trade staff. Offering savings up to 70% against standard retail prices. Our EXCLUSIVE offers are for you and your friends & family, in many cases you do not need to travel with them!
We are grateful to Accord for their Sponsorship of your Badges & Lanyards
Announcing Accord Three Become One The three individually-branded ad agencies wholly-owned by Accord Group Ltd have merged as a single trading entity to be known as ‘Accord’. “Conrad Advertising, Artavia Advertising and MKH will now all trade as ‘Accord’”, says the company’s newly appointed COO, Sally Winfield. Accord is an advertising agency ideally positioned to work with CLIA UK & Ireland members in the digital media world. We attract valuable customers to buy from you and talented people to work you. Find out how Accord can add value to your cruise business at www.accordgroup.co.uk
“We’ve wanted to bring together our various digital and traditional talent and resources into one simple, recognisable brand for some time” says Winfield. “I’ve spent over five years as a non-exec’ director on the Accord Group Board and the timing is ideal for me and the company. 50% of our income now comes from digital marketing and we are growing again” she added. “Our new strapline ‘Ad Value’ describes what we are and what we offer our uniquely SME client base, as well as the special part we play in travel, recruitment, the grey market and other direct response verticals. It’s an exciting and positive change helping to move our business forward. I’m already getting stuck-in and loving it!”
If you love city breaks, you’ll love Liverpool.
LiverpooL Introducing a stunning collection featuring one of the best shopping cities in the UK, indulgent pampering and a legendary nightlife, plus an unbeatable music and sporting heritage. You’ll find chic hotels, fascinating museums, art galleries and the warmest of welcomes. It’s all you could ask for the perfect city break. It’s Liverpool.
CLIA UK & Ireland
2013
2013
Cruise is coming to a town near you.... RATION REGIST RIDAY F S E S CLO EMBER 13 SEPT
Edinburgh Cruise Showcase Thursday 10 October 2013 | 6 - 9pm
Columbus Day Liverpool
CLIA Update and Speed Networking with our Cruise Line and Associate Partners. Dinner & Wine provided. In attendance will be MSC Cruises, Crystal Cruises, Cruise & Maritime Voyages, APT Boutique River Cruises, Carnival Cruise Lines, P&O / Cunard Line, Norwegian Cruise Line, The River Cruise Line, Port of Dover, Regent Seven Seas Cruises
Thursday 19 September 2013
• New venues including the the ACC Liverpool & the spectacular St George’s Hall • Pre-bookable one-to-one meetings with senior cruise executives & sponsors • Our very special awards dinner presenting the Cruise Excellence Awards • Keynote speakers inc.Michael Bayley & Jo Malone plus inspiring speakers from cruise & business • Over 60 cruise line & travel associate partners sponsoring and in one place all for you!
ASSOCIATED BRITISH PORTS SOUTHAMPTON
Nottingham Cruise Showcase Thursday 24 October 2013 | 6 - 9pm
W
Belfast Cruise Showcase NE
CLIA Update and Speed Networking with our Cruise Line and Associate Partners. Dinner & Wine provided. Norwegian Cruise Line, Hurtigruten, Avalon Waterways, Shearings, P&O Cruises / Cunard Line, Hapag Lloyd Cruises, Royal Caribbean International, Celebrity Cruises, Regent Seven Seas Cruises, Titan
Wednesday 27 November 2013 | 6 - 9 pm Cruise Line and Travel Partner sponsors in attenance to be announced soon...
Cambridge Cruise Showcase
Wednesday 30 October 2013 | 6 - 9pm CLIA Update and Speed Networking with our Cruise Line and Associate Partners. Dinner & Wine provided. Oceania Cruises, Port of Dover, Avalon Waterways, CroisiEurope, Hurtigruten, APT Boutique River Cruises, Hapag-Lloyd Cruises, Royal Caribbean International, Celebrity Cruises, Cruise & Maritime Voyages
Dublin Cruise Showcase NEW
Thursday 28 November 2013 | 6 - 9 pm Cruise Line and Travel Partner sponsors in attenance to be announced soon...
SOLD OUT
Luxury Cruise Expo
Dover Mon/Tue 2 - 3 September 2013 | 2 days
Special National Cruise Week Seminar Southampton Independence of the Seas
A sell out event featuring ship visits onboard the entire Crystal Cruises fleet; Crystal Serenity & Crystal Symphony, the Seabourn Sojourn and a virtual ship visit courtesy of Regent Seven Seas Cruises. With thanks to Port of Dover, Crystal Cruises, Seabourn & all sponsorsing luxury cruise lines and luxury associates.
Saturday 7 September 2013 | 9 - 3pm
River Cruise Convention 2013 Is social media the reason behind the rapid growth of cruising? London
World Travel Market Tuesday 5 Nov 2013 | 11am - 12pm
Using a number of experts from within the cruise industry and from social media this session assesses whether the cruise industry is a good example of ‘best practise’ when it comes to utilising social media to help ensure that new and existing customers are thoroughly engaged. Are there lessons that can be learnt about the adoption of social media by the cruise industry that other sectors of travel could benefit from? What is the future for social media within travel?
Cologne, Germany Sun/Mon 17 - 18 November 2013 | 2 days • 6 river cruise ship visits with Uniworld, Riviera Travel, eWaterways, Amadeus by Lüftner Cruises, The River Cruise Line & Shearings • Networking with all river cruise operators of CLIA UK & Ireland • Dinner and overnight stay onboard one of three river ships • Optional city excursion in Cologne • Inspirational conference sessions on growing your river cruise sales
www.cruiseexperts.org - Training and Inspiration for the UK & Ireland Cruise Community
Keep in touch, and share your views and thoughts during the conference on Twitter using
#columbusday
Before the event If your enquiry is regarding your registration, payment or your accommodation please call our Columbus Day hotline on
01920 444 827
For a general enquiry you can call us on 020 7436 2449
@ukcruising @ukandyharmer
#columbusday
During the event Registration, Accommodation & Transfers Hotline:
07920 299 193 or 07920 299 195
A member of the CLIA UK & Ireland team: 07784 539176
www.facebook.com/ cliaukireland
Local Liverpool Taxi Companies, as recommended by the Cruise Terminal are:
Mersey Cabs Davy Liver
0151 298 2222 0151 708 7080
Keep up to date using our interactive App: www.cliauk.co.uk
ASSOCIATED BRITISH PORTS SOUTHAMPTON