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#FOUNDMYDESTINY Southampton | 21 - 23 May 2015
Programme Sponsorship
Thank you to our Headline, Media and Port Sponsors
#FOUNDMYDESTINY Southampton | 21 - 23 May 2015
Contents Welcome from Andy Harmer With Additional Thanks Programme of Events Selling Cruise Conference Sponsors Selling Cruise Conference Headline Sponsors Selling Cruise Experience Sponsor Profiles Keynote Speakers & Special Guests Evening Entertainment Coach Transfers Frequently Asked Questions
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A very warm welcome to Southampton and the 2015 Selling Cruise Conference Back in 2007 we created this event to bring together travel agents, cruise lines, sponsors and media all in one place to get the updates, inspiration and ideas that we all need to get more people to cruise. And this year is no exception with record numbers attending and a record number of travel agents. This year we meet against a backdrop of increasing investment in new ships, new ports and the refurbishment of existing ships that allows us to project continued growth in the number of guests being welcomed onto cruise ships across the world. As we have already seen with the ship launches that took place this year we are really fortunate that the industry offers a diverse range of ships, products and destinations to appeal to those many holidaymakers who have yet to cruise. This in turn means that we have to keep up to date with all of the changes within the industry so that we can sell the next cruise holiday with confidence. To help achieve that we have been working hard over the past twelve months to make sure that we continue to support all of our members with the events, training and resources that matter. Those who have recently visited cruiseexperts.org will have clearly seen how we have continued to invest in our online resources and in our flagship Learning Academy. And now we are in Southampton to bring you an event that will showcase the amazing opportunities that exist within the cruise industry – thank you for joining us. This three day event will give you access to three incredible ships; and on each day we have provided time for networking, Conference sessions, and time to explore the ships. Thank you to the teams responsible for access to those three ships, our Headline Sponsors, our cruise lines and exhibitors for making this event possible; and to the CLIA team who have made it happen. I also want to thank Lucy Huxley who will once again be our guest Moderator – and indeed all of our speakers and special guests who have given up their time to join us. We hope you have a productive, enjoyable and informative event! Andy Harmer Director
The Selling Cruise Conference is brought to you in association with our Headline Sponsors Traveltek and the Singapore Tourism Board, our media partners Mail Newspapers and Travel Weekly, and our hosts ABP Southampton.
With Additional Thanks
Badges & Lanyard Sponsorship
Titan
Gala Dinner Evening Entertainment
Princess Cruises
Gala Dinner Pre-Dinner Drinks Reception
Cruise Baltic
Digital Programme Sponsorship
Travelcube
Keynote Speaker Sponsorship
Andy Cope is brought to you in association with
Seabourn
Coach Transfers & Steward Sponsorship
Travel Industry Services
With thanks to Southampton Solent University for the great help of their Student Stewards
#FOUNDMYDESTINY Southampton | 21 - 23 May 2015
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Thursday 21 May Princess Cruises Royal Princess On Thursday delegates will be introduced to importance of ‘destination’ in selling cruises with a session hosted by Richard Twynam of Azamara Club Cruises joined by Nigel Marven - a British wildlife TV presenter, television producer, author and ornithologist. Keynote speaker Mark Kammerer will be bringing his years of experience in both cruising and travel – having worked for Royal Caribbean International, Club Med, Expedia and Virtuoso as well as Holland America Line – to bear to give agents practical advice on increasing sales by ‘Mastering their Craft’.
Friday 22 May Royal Caribbean International Anthem of the Seas On Friday delegates will get the opportunity to look at the breadth of cruise product available with an interactive session that has become a Selling Cruise Conference favourite hosted by Kathryn Beadle of Uniworld. Celebrity Cruises’ Dondra Ritzenthaler will bring her considerable knowledge in sales and marketing to the second keynote speech of the Conference talking about the tremendous amount of innovation in cruise and how to use those developments to our sales advantage. CLIA’s Andy Harmer will look at the latest developments and future plans from the Association.
Saturday 23 May P&O Cruises Britannia Saturday will see the closing session of the Conference with special guest – P&O Cruises Food Hero, TV Chef, baker and author Eric Lanlard. We will take a look at the importance of ‘New to Cruise’ from Richard Curtis from Cunard who will also introduce some recent CLIA consumer research. The third keynote of the event from Andy Cope of ‘Art of Brilliance’ will take the best bits from the science of happiness and wellbeing and deliver some life-changing messages in a fun and thought-provoking way - a poignant way to end the event with the theme of ‘you’.
Thursday 21st May
Registration is at Ocean Terminal from 09.00am Ocean Terminal Dockgate 4, Eastern Docks, Southampton, SO14 3QN 09.00 Registration opens at Ocean Terminal Registration closes at 9.45am 10.00 Delegates to embark Royal Princess Ship Tour and Lunch will be provided onboard 14.00 Selling Cruise Conference Sessions 15.45 Disembarkation from Royal Princess Coach Transfers to conference Hotels Free time to get refreshed before the evening’s events 18.15
Selling Cruise Experience, Mayflower Terminal Herbert Walker Avenue, Western Docks, Southampton, SO15 1HJ
Coach transfers will operate from all Conference hotels Please see the timetable in your Hotel reception
21.15
Coach Transfers to conference Hotels
#FOUNDMYDESTINY Southampton | 21 - 23 May 2015
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#FOUNDMYDESTINY Southampton | 21 - 23 May 2015
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Friday 22 May
Registration is at City Terminal at 08:30 City Terminal ABP City Cruise Terminal, Solent Road, Western Docks, Southampton, Hampshire SO15 1BS 08.30 Registration opens at City Terminal Registration closes at 09.15 09.30 Delegates to embark Anthem of the Seas Selling Cruise Networking with Sponsors 11.00 Selling Cruise Conference Sessions 13.00 Ship Tour and Lunch will be provided onboard 17.00 Disembarkation from Anthem of the Seas Coach Transfers to conference Hotels Free time to get refreshed before the evening’s festivities 18.30 Coach pick ups from all Conference Hotels 19.15
Pre-Dinner Drinks Reception, Hilton at the Ageas Bowl, Southampton The Ageas Bowl Stadium, Botley Road, Southampton, SO30 3XH
20.00 Gala Dinner & Party, Hilton at the Ageas Bowl, Southampton 22.00 The Princess of all Musical extravaganzas! 23.15 Coach Shuttle service back to conference hotels commences 00.15 Final Coach Shuttle service
Saturday 23rd May
Registration is at Ocean Terminal from 09.00am Ocean Terminal Dockgate 4, Eastern Docks, Southampton, SO14 3QN 09.00 Registration opens at Ocean Terminal Registration closes at 9.45am 10.00 Delegates to embark Britannia 10.45 Selling Cruise Conference Closing Sessions 12.00 Ship Tour and Lunch will be provided onboard 15.00 Disembarkation from Britannia Coach Transfers to conference Hotels & Southampton Central Station
Thank you for joining us!
#FOUNDMYDESTINY Southampton | 21 - 23 May 2015
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GUIDED TOURS & RIVER CRUISES
RIVER CRUISES
European River cruising
#FOUNDMYDESTINY Southampton | 21 - 23 May 2015
ARTSCIENCE MUSEUM SULTAN MOSQUE REFLECTIONS AT KEPPEL BAY SUPERTREES SINGAPORE FLYER MARINA BAY SANDS ESPLANADE PEARL BANK HELIX BRIDGE PERANAKAN SHOPHOUSES CLOUD FOREST BUDDHA TOOTH RELIC TEMPLE SRI MARIAMMAN TEMPLE
Headline, Media & Port Sponsor Profiles
Singapore Tourism Board The Singapore Tourism Board (STB) champions the development of Singapore’s tourism sector and undertakes the marketing and promotion of Singapore as a tourism destination. STB ensures that tourism remains an important economic pillar through long-term strategic planning, and by forging partnerships, driving innovation and ensuring excellence in the tourism sector. The Cruise Division within STB looks at growing Singapore’s cruise industry through maximising the economic spin-offs accruing from cruise tourism to Singapore. The team promotes cruise tourism within the region and in Singapore, with the aim of making Singapore the year-round homeport of choice in Asia. www.yoursingapore.com www.stb.gov.sg
ABP Southampton ABP Southampton has been synonymous with cruising for over 175 years and we are now Europe’s number one cruise turnaround port, expecting over 440 cruise calls and over 1.7m passengers through the Port of Southampton in 2015. 2014 was a great year for the British cruise industry and saw visits from Royal Caribbean International’s Oasis of the Seas and Quantum of the Seas, to name but a few, to Southampton, and ABP Southampton picked up the Cruise Critic Editors’ Picks ‘UK’s Best Departure Port’ accolade for the sixth year running. 2015 is set to be an even bigger and better year for the Port of Southampton and Britain’s cruise industry. We are incredibly proud to be the home port to the newest and most technologically advanced cruise ships afloat such as P&O Cruises’ Britannia and Royal Caribbean International’s Anthem of the Seas. As well as four dedicated cruise terminals, with state of the art facilities that can handle the biggest cruise vessels afloat, ABP Southampton operates ABParking – the only cruise car parking provider located within the port estate for Royal Caribbean International, Celebrity Cruises, Saga, Fred. Olsen Cruise Lines, Norwegian Cruise Lines and MSC Cruises. Our car parks are situated directly adjacent to passengers’ cruise terminals with friendly staff on hand from the minute they arrive to the minute they leave. ABParking serves over 30,000 satisfied customers per annum and strives to give passengers the experience that they deserve. Cruise liners can book with us at www.abparking.co.uk or contact us at parking@abports.co.uk to see how we can work together to provide their customers with the smoothest start and end to their holiday. www.abports.co.uk/Our_Locations/Southampton/ | www.abparking.co.uk
Traveltek Traveltek’s Cruise leads the world for innovation in todays’ fast growing cruise market. Cruise from Traveltek provides the most comprehensive and advanced in house reservation and online booking solutions available featuring cruise (retail and wholesale), flights, hotels, transfers and ancillary products all in one single transaction, producing, all profiled and professional documentation right through to supplier payments in one complete system. Available exclusively from Traveltek, our multi lingual/channel/market, cruise system is the system of choice for cruise specialists, cruise wholesalers and cruise tour operators worldwide. Traveltek are not affiliated with any travel business so you can be sure that we will always provide you with the best solutions at all times. Cruise offer dramatically improved productivity and efficiencies, greater accuracy and as we are globally accredited by most major cruise lines, Traveltek delivers millions of £££’s in revenue for our cruise line partners and clients each and every day. www.traveltek.net
Travel Weekly Travel Weekly Group is the largest travel trade media company in the UK, with a market-leading portfolio of print, digital and events brands. The group’s coverage of the cruise sector is unrivalled – with four editions of Travel Weekly Cruise magazine and the annual Cool Cruises supplement published every year in addition to comprehensive news and features in Travel Weekly and on travelweekly.co.uk. Coverage also extends to the luxury magazine Aspire, while gazetteers.com offers peer-to-peer reviews and information on the wealth of cruise product in the market. Meanwhile, events such as the Agent Achievement Awards honour the very best cruise sellers in the country and the blue riband Globe Travel Awards celebrate the trade’s favourite cruise lines. Travel Weekly Group is incredibly proud of its long-standing partnership with Clia UK & Ireland and we are honoured to once again be the official trade media partner of the Selling Cruise Conference.
Mail Newspapers The Mail is a UK and Global success story. In the UK alone, the Mail reaches over 25 million UK adults making the Mail the number one newsbrand. What this means for you is the Mail can deliver unique opportunities of showcasing your cruises to our readers and delivering broadcast reach at the same time. We work with clients across the travel industry to deliver innovative and unique solutions. The UK’s leading direct response market place, weekly editorial, cruise specials and travel supplements all contribute to a market leading travel section. Our Travel Editor Frank Barrett, has forged a reputation as one of the UK’s leading cruise advocates and supports this every week in The Mail on Sunday. We’d be delighted to talk to you about the opportunities you can utilise to harness the full strength of the Mail portfolio. To find out more please contact our cruise specialist! Alison Coulsey on 0203 615 0415 or email alison.coulsey@mailnewspapers.co.uk
Register online at www.cruiseexperts.org
CLIA your www.cruiseexperts.org
Join CLIA member travel agents and cruise lines at our special member events in 2015 - these include: Travel agent members of CLIA have access to unique resources, accredited online cruise and destination training and informative and inspiring cruise events. Membership costs from £87* and is open to travel agents who want to grow their cruise sales. Join us and create ‘Your CLIA’ at cruiseexperts.org
EXPEDITION & SMALL SHIP EXPO 12 May | Portsmouth SELLING CRUISE CONFERENCE 21 - 23 May | Southampton RIVER CRUISE MASTERCLASS 7 July | London LUXURY CRUISE EXPO 26 - 27 July | Dover RIVER CRUISE SHOWCASE 17 September | Manchester CRUISE WEEK 19 - 27 September
WEEK2015 19 - 27 September 2015
RIVER CRUISE CONVENTION 22 - 23 November | Amsterdam CRUISE FORUM December 2015
CLIA
L TRAEVNETS AG
EXCLUSIVE SHIP VISIT EVENTS CliaUkIreland UKCruising
*Full details of membership costs can be found at cruiseexperts.org
Join us at the Selling Cruise Experience at 8pm for exclusive EPIC Entertainment
The global business community for the Travel and Tourism Industry Connecting Travel is a dedicated global travel and tourism business community for industry professionals. It will bring the global industry together through a business network driven by the latest industry news and information sharing. Go to www.connectingtravel.com to sign up now and get connected!
www.connectingtravel.com
Europe’s
Port of Southampton
Southampton
Visited by the
BIGGEST
440
Cruise calls in 2015
15
different cruise lines calling in 2015
Cruise Turnaround Port
Vital Statistics
Expecting over
MORE THAN
No.1
UK’s Best Departure Port
Cruise Critic Editors’ Picks Award
6
Synonymous with cruising for over
175
cruise ship in the world in 2014...
We are expecting over
Oasis of the Seas
passengers
years running
in 2015
Supporting
14,730
10,590
HOME PORT
to the newest and most technologically advanced cruise ships, such as Anthem of the Seas and Britannia
4
Dedicated cruise terminals
ABP Southampton contributes
£990m £714m to local economy
www.abports.co.uk | www.southamptonvts.co.uk | www.abparking.co.uk 023 8048 8800
@ABPSouthampton
30K
satisfied ABParking customers each year
national jobs
Y E A R S
to national economy
1.7m
/ABPSouthampton
regional jobs
Selling Cruise Experience - Mayflower Terminal
Take a journey with us across the whole range of cruise lines and associated businesses as we guide you through the wide choice and variety that cruising has to offer. The evening will feature the ultimate opportunity for networking, lots of new cruise products to learn about, dinner and plenty of friendly people. Thank you to all of our additional sponsors of the Experience evening...
Video Booth Sponsorship Amadeus Selling Cruise Experience Entertainment Norwegian Cruise Line Selling Cruise Experience Dining Carnival Cruise Line Celebrity Cruises Cruise & Maritime Voyages MSC Cruises Selling Cruise Experience Bar Holland America Line
#FOUNDMYDESTINY Southampton | 21 - 23 May 2015
“Innovation” and “Flexibility” best describe the A-ROSA concept on the most exciting European itineraries. Families with children under 15 years old take their kids on board FOR FREE. There is a WIDE RANGE OF CHOICES in terms of time spent on board - there’s a river cruise for everyone ranging from 3 night CITY BREAKS to 12 night EUROPE DISCOVERIES showcasing breath-taking landscapes as well as majestically, historic sights. Our ALL-INCLUSIVE, feel-good holidays offer a diverse programme of leisure activities and luxurious facilities on board our fleet of 11 vessels. More than 100 ALCOHOLIC AND NON-ALCOHOLIC DRINKS are included around the clock and many departures come WITHOUT a single supplement. The unique On-board Dining Concept with no pre-assigned tables and very flexible and generous opening hours of the Restaurants is another example of this forward thinking holiday product. Our high quality vessels are all built in Germany and feature contemporary and bright interiors, spacious staterooms and suites with French Balconies, an extensive Sun Deck with Outdoor Bar & BBQ Area, Swimming Pool or Whirlpool, Lounges, Restaurants and our unique professional SPA-ROSA with Sauna, Gym and St. Barth’s beauty treatments. www.arosa-cruises.com To find out how to become a preferred A-ROSA agent please contact Lucia Rowe, Head of Sales UK & IE l.rowe@a-rosa.de
Amadeus’ travel technology is proven to fast track the business performance of travel agencies, cruise specialists, cruise lines, airlines, hotels and other travel operators. We help our customers connect to the travel market place where they can do business together, wherever they are in the world. We also help travel sellers differentiate their offer to deliver better value and more personalised traveller experiences. And by understanding their businesses, we offer relevant products and services that help them drive down costs and boost revenues. Thanks to Amadeus’ position as the number one technology provider to the global travel industry, our cruise search and shopping platform, Amadeus Cruise Shop, will equip you with secure, real-time and reliable connections to most of the world’s leading cruise lines. A key strength of Amadeus Cruise Shop is its dynamic filtering of both cruise only and fly-cruise search results. Every time you adjust one of the parameters, the results are instantly updated to display only relevant information. To find out more about how Amadeus Cruise Shop delivers what you need to succeed in selling cruise, visit www.amadeuscruiseshop.co.uk.
AmaWaterways is the premier river cruise line on Europe’s Danube, Rhine, Main, Mosel and Rhône rivers. Known for its custom-designed ships, extensive complimentary amenities and personalised service levels, AmaWaterways consistently leads the way in river cruising. Destinations featured include Europe, Vietnam and Cambodia, southern Africa, and Myanmar. AmaWaterways was the first to introduce an exclusive Twin Balcony design in the majority of staterooms; multiple dining venues; complimentary Internet and Infotainment system, a heated swimming pool or whirlpool on the Sun Deck plus many more unique design elements. AmaWaterways also boasts the best fleet on Europe’s rivers, as rated by the Berlitz: River Cruising in Europe travel guide and was the only cruise line to receive a four star-plus rating. Its European fleet took up all 11 of the guide’s top spots, with AmaPrima rated as No1 and is noted for leading the way in river cruising. www.amawaterways.co.uk
GUIDED TOURS & RIVER CRUISES
A river cruise with APT is the most relaxing and stylish way to discover the world’s greatest waterways. With over 85 years of experience and expertise, award-winning APT understands what makes a truly memorable holiday. Bringing all the benefits of a premium hotel to the water, enjoy ever-changing views, exceptional dining and stylish surroundings aboard your river ship. In Europe, cruise in luxury aboard the only fleet to receive a 4-Star Plus rating in the Berlitz: River Cruising In Europe travel guide. On shore, enjoy carefully-crafted excursions led by expert English-speaking local guides who will bring the history and culture of each destination to life. Enjoy ever-changing views, exceptional dining and stylish surroundings aboard your river ship. On shore, enjoy carefullycrafted excursions led by expert local guides who will bring the history and culture of each destination to life. Whether you indulge in the royal treatment on Europe’s waterways; explore remote places along the Mekong; or experience the ancient cities of China, India or Burma; or discover the charm of America’s Deep South, you’ll appreciate the blissful convenience of river cruising as we take you from one discovery to the next. www.aptouring.co.uk/cruising
Avalon Waterways offers Luxury River cruises on Europe’s most popular rivers and beyond. With Avalon, you cruise on the newest ships in the youngest fleet enjoying uninterrupted views throughout the ship and the largest staterooms in Europe. So much is included from the Avalon personal chauffeur service to and from the airport to sumptuous full board dining with included wine and beer with dinner and daily excursions. Service • Included Door-to-Door home pick up service • Included regional wine and beer with dinner • Included choice of excursions • Included gratuities on our European Cruises
Experiences • Indulge your passions on one of put themed cruises including; Wine Appreciation; Jazz Music and Art • All excursions accompanied by qualified local guides • Enjoy on board lectures and local entertainment
www.avaloncruises.co.uk
Azamara Club Cruises offers sophisticated sailing with authentic cultural experiences that will deepen guests’ understanding and appreciation of our amazing world. Azamara specialises in ‘Destination Immersion’, meaning longer stays, more overnight stays in port, and night touring. No other cruise line spends as much time in port – allowing discerning travellers a richer stay in the destinations they visit. We visit some of the most compelling destinations including Europe, Asia, South America, West Indies, Australia, New Zealand, as well as Central and North America. Azamara’s two intimate ships offer a boutique European hotel ambience with extraordinary service, fine cuisine and, with their more inclusive offering, complimentary select spirits, international beers and boutique wines along with an exclusive and bespoke AzAmazing Evenings event on every voyage (except Transatlantics). These onshore evening events highlight the best of local culture and cuisine in stunning settings. See the world the Azamara way. www.azamaraclubcruises.co.uk
The ultimate travel curator and connoisseur, Belmond embraces a global collection of 45 iconic hotels, trains and river cruises. Our diverse portfolio brings together some of the world’s most thrilling journeys and destinations. With luxury river cruisers spanning France and Myanmar, let Belmond help you find your clients an unforgettable experience. Belmond Road to Mandalay is a luxurious river cruiser that offers two- to seven-night journeys along the mighty Ayeyarwady River passing Myanmar’s most mesmerising landscapes and ancient sites. Belmond Orcaella is an intimate river cruiser that glides along Myanmar’s two main rivers, the Chindwin and Ayeyarwady, offering seven- to 12-night journeys, stopping at major cultural sights and charming villages. Belmond Afloat in France features five luxurious barges, or péniche hôtels as they are known locally, which glide gently along France’s hidden canals and rivers. Each barge offers journeys that explore the most enchanting regions of France from its great waterways. www.belmond.com
A Carnival Cruise can be whatever your clients want it to be: a romantic city escape, a relaxing beach break, an adventure holiday, or a mixture of all of those. And it’s not just the destinations we visit that are exciting. So are all the brilliant things to do onboard! We’ve all sorts of activities to keep everyone happy. From delicious dining, fabulous bars and lounges and spacious accommodations to fun-filled entertainment and activities, a Carnival cruise is the perfect holiday choice. There are even shows, a fitness centre, a casino and best of all, amazing ocean views. We also offer thousands of exciting excursions on shore, too, in exciting destinations across the world such as the Caribbean, Europe, Mexico, Hawaii, Alaska, Canada and Panama. Your clients can choose from a stunning selection of itineraries, taking them from one hot tropical isle to another with idyllic days of swimming, snorkeling and strolling pearly white-sand beaches. www.carnival.co.uk
Celebrity Cruises is redefining the way you see the world. We call it Modern Luxury and it’s what makes a Celebrity Cruises’ holiday an experience like no other. Celebrity Cruises’ contemporary fleet offers a modern luxury experience with its cutting edge design and warm spaces; dining experiences where the design of the venues is as important as the food; and amazing service, all created to provide an unmatchable experience for holidaymaker’s precious time. Celebrity Cruises is known for its award-winning cuisine and globally inspired culinary experiences which features one of the largest and rarest wine collections at sea. For the 2015 - 2016 season Celebrity Cruises is offering more opportunities to experience festivals and events that are unique to a particular destination and more overnight stays so guests have the opportunity to really immerse themselves in the sights and sounds. Celebrity also presents immersive cruisetour experiences in Alaska, Australia/New Zealand, Canada, Europe and South America. For more information please visit www.cruisingpower.co.uk
2015 heralds the dawn of an exciting new era at Cruise & Maritime Voyages with the addition of the gleaming Magellan to our expanding ocean fleet of traditional ocean liners. Magellan debuted in March lining up alongside the much loved Marco Polo, celebrating fifty golden years of ocean travel, alluring Azores also new for 2015 and the hugely impressive Astor bringing a new dimension to cruising with CMV. Specialists in no-fly cruising with convenient sailings from a choice of eight UK ports including Bristol Avonmouth, Edinburgh Leith & Rosyth, Hull, Liverpool, London Tilbury, Newcastle Tyne and new for 2015 Dundee! Cruise and Maritime Voyages offer exceptional value cruising holidays aboard four stylish, smaller to medium sized ships combining attentive and friendly service with stylish entertainment, delicious cuisine, daytime activities and guest speakers and craft programmes on most sailings. These smaller to medium sized ocean liners are accessible to more ports of call than larger resort style ships, offering more varied and truly innovative itineraries. www.cruiseandmaritime.com/travel-partners/login
Cruise Baltic is a close co-operation between all the major destinations in the Baltic Sea Region. Through Cruise Baltic, all the participating destinations are able to offer the same service, high standards and full integration between ports and cities for cruise lines and travel agents that want to discover the unique possibilities of the Baltic Sea Region. Become a Baltic cruise certified expert and win an iPad mini! One of the first 50 travel agents to complete the brand new Cruise Baltic online training course will have the chance of winning an iPad mini. On June 1st 2015, the winner will be drawn randomly from the first 50 agents to complete the 5 training modules at cruisebaltictraining.com www.cruisebaltic.com
Norway, the world’s ultimate nature based cruise destination With the world’s second longest coast line stretching more than 100.915 kilometres, Norway offers unique possibilities for sailing schedules with various length and content. With more than 40 ports and destinations, Norway has something on offer for every taste and every brand. Your sailing schedule can include bustling modern cities and small rural fjord villages in one short cruise, or take your passengers as far as the North Cape. Cruising in Norway will offer you everything from Polar Bears in Svalbard, the Midnight Sun in Northern Norway, the soft and varied coastline of Mid-Norway immersed with characteristic islands and small towns, the rugged sharp beauty of Fjord Norway with tall mountains, glaciers and fjords cutting well into the country, the welcoming picturesque coast of Southern Norway and last but not least; the wide stretched fjord leading to Oslo; our capital. WELCOME TO NORWAY! www.cruise-norway.no Photo credits: Bjarne Riesto - riesto.no_www.nordnorge.com_Nordkapp & Viewpoint-Flydalsjuvet-Geirangerfjorden-PhotoØyvind Heen - Visitnorway.com Cred Innovation Norway
Real Response Media is a specialist independent publishing company with a strong foothold in the cruise sector - both in print and online - spanning consumer and trade publishing. Cruise Trade News is the leading specialist trade publication for the cruise holiday sector. Read by 10,000 travel agents, tour operators, cruise line personnel and anyone with a vested interest in promoting cruise within the United Kingdom. World of Cruising is the UK’s most widely read consumer magazine aimed at cruise enthusiasts and those new to cruising wanting to discover more about ships, destinations and life on-board. It has an independently audited circulation of 20,679 and is edited by leading cruise journalist, John Honeywell. Cruise Ports & Destinations is the leading specialist publication covering the global port and destination sector. Read by senior cruise line personnel, key tour operators and travel agents as well as the leading decision-makers in tourist authorities and ports who are charged with attracting and retaining cruise passenger traffic to their regions. Our Wave Awards launching for 2015/2016 will recognise and reward excellence in the cruise holiday sector. www.worldfocruising.co.uk | www.cruisetradenews.co.uk | www.cpandd.co.uk
Voted the World’s Best for 21 years, the luxurious Crystal Cruises fleet offers guests the most choice available with a huge array of facilities and activities on offer. Our All-Inclusive cruising includes speciality dining including the Nobu influenced “Silk Road” and the Sushi Bar; Fine Wines & premium spirits and beers throughout the ship; Open bar service in all lounges and pre-paid gratuities for housekeeping, bar and dining staff as well as Butler service in our Penthouses. This is in addition to the wide range of enrichment and entertainment including Language Classes, Keyboard lessons, Wine Tasting, Hands-on cooking classes with celebrity guest chefs, Art Classes, Bridge Classes, Award-Winning Broadway-style entertainment, Crystal Visions Enrichment lectures, recent release films in the surround sound Hollywood Theatre and close up magic from members of the Magic Castle. It really is understandable why Crystal guests return again and again. www.crystalcruises.co.uk
Celebrating 175 years since Sir Samuel Cunard founded Cunard Line, we’ve been carrying guests between continents ever since, always with flair and a sense of occasion. Our ships, Queen Mary 2, Queen Elizabeth and Queen Victoria are the largest Cunarders ever built. Queen Mary 2 is the only true ocean liner in the world and she offers the only scheduled transatlantic service. Of all of the elements that make every Cunard cruise, our White Star Service remains one of our favourites. So, for anywhere between two and 121 nights, our cruises invite you discover unrivalled Cunard experience. www.completecruisesolution.com
With decks of sun-drenched Disney magic you won’t find anywhere else, Disney Cruise Line sets every family member on course for spectacular Disney entertainment and unrivalled relaxation. Discover many different destinations, highlighting exotic Caribbean escapes such as Disney’s own private island Castaway Cay, St Thomas and Cozumel & Tortola. Or see Mediterranean cultural centres such as Barcelona, Rome and Cannes and the Greek Islands; glittering European Capitals such as Copenhagen, Stockholm, Helsinki and Reykjavik; or the diversity of the British Isles with stops in scenic Kirkwall and Historic Dublin. Sailors of all ages can unwinds together as a family or separately in their own dedicated areas, each designed exclusively just for adults or kids, while enjoying a vast array of clubs and activities only available on a Disney cruise. disneycruise.disney.go.com
Rich in history, the Dominican Republic’s first tourist was Christopher Columbus in 1492. Since then, it has developed into a diverse and luxurious destination offering both Dominican Republic and European flavours to more than 120,000 British visitors each year. A leader in eco-tourism, the Dominican Republic created the world’s first Whale Sanctuary and has established protection zones for more than 20 percent of its land and coastal areas. The country boasts some of the world’s best golf courses and beaches, the largest marinas in the Caribbean and is a chosen escape for celebrities, couples and families. Visit the Dominican Republic Ministry of Tourism’s official Web site at: www.godominicanrepublic.com Email uk@godominicanrepublic.com or call +44 (0)20 7242 7778.
Fully-inclusive deluxe river cruising with Emerald Waterways Emerald Waterways is Europe’s newest all-inclusive river cruise line. Despite only launching in 2014, they already boast an award-winning reputation and are fast becoming a favourite with new and seasoned cruisers in search of exciting itineraries, contemporary ships and exceptional value. What makes Emerald Waterways stand out from the crowd is their revolutionary fleet of ‘Star-Ships’. Designed to bring the highlights of ocean cruising to the intimacy of Europe’s rivers, they feature highlights like an on-board heated pool that transforms into a cinema at night. Emerald Waterways’ fully-inclusive service means that all on-board meals are included, as well as wine, beer and soft drinks with lunch and dinner. Guests will also enjoy activities and excursions in almost every destination, with enhanced experiences courtesy of EmeraldPLUS. www.emeraldwaterways.co.uk
Building strong relationships and working closely with the travel trade continues to be of great importance to Fred. Olsen Cruise Lines, and the Selling Cruise Conference is a great opportunity for us to meet you –, our key agents and tour operators – and update you all on our latest news and product innovations. Agent feedback plays an invaluable role in influencing and developing our future working relationships. Fred. Olsen’s fleet of four smaller-sized ships – Black Watch, Braemar, Boudicca and Balmoral – will be taking guests to 245 ports in 81 countries during the 2015/16 cruise season, from a choice of ten convenient, regional UK ports, making it even easier to cruise with Fred. Olsen ‘from right on your doorstep’. www.fredolsencruises.com/travel-agent-centre | www.fredolsencruises.com
Zolv are the people behind Full Picture, an innovative and award-winning product that will change the way you talk to your customers. Full Picture allows you to send photos, videos and other assets to any of your customers’ screens in real-time, introducing visual content to your phone conversations and bringing them to life, and supercharging the customer experience. By adding a visual element to your sales calls, Full Picture will inspire and reassure your customers whether that is sales or service. Customer conversations become richer, more inspiring, more reassuring and more informative, Full Picture is a natural and intuitive way to upsell and increase conversion rates. www.getthefullpicture.com
As the UK market leader for travel add-ons, we know that your customer’s holiday is precious. For over 32 years, we’ve been providing travellers with everything they need for a hassle-free holiday - including customised cruise insurance. All of our policies are carefully designed for your customer’s cruise. As well as everything you would expect from standard insurance, we can protect your customer in case of missed port departure, change of itinerary, cabin confinement and more - so they don’t need to worry! We’ve also created Latitude insurance, with policies specifically designed to cover travellers with pre-existing medical conditions….and we’ve insured more travellers than ever before! So if other travel insurance won’t cover your customers, maybe Latitude can. We can even combine their policy with tailored cruise insurance! You choose what level of cover matches your customer’s needs and budget, and they choose whether to cover a single trip of a whole year of travel! www.holidayextras.co.uk
Holland America Line offers the best in five star cruising onboard 15 stylish mid-sized ships adorned with priceless art and fresh flowers, combining quality, value – and innovative ideas to enhance guests’ experience. The benefits of premium cruising include spacious accommodation, attentive service, onboard enrichment and worldwide destinations that are perfect for the discerning traveller. • Elegant, premium, mid-size cruise ships • Entire decks of spacious staterooms, many with private balconies • Special touches: complimentary hors d’oeuvres before dinner; bathrobes in staterooms, plus twice daily ice service and 24hour room service • Choice of dining – from fixed or flexible dining options in the restaurant to our speciality steakhouse and casual Italian eatery • State of the art health, fitness and spa amenities at the Greenhouse Spa & Salon • Longer days in port – and overnights in key cities • Enrichment opportunities including the Culinary Arts Theatre and Microsoft Digital workshops • Ms Koningsdam – new Pinnacle Class ship arriving April 2016! www.hollandamerica.co.uk | www.halacademy.co.uk
A voyage along Norway’s coast with Hurtigruten is unique in the world of travel. Departing from Bergen in the south and sailing all the way to Kirkenes on the Russian border, our comfortable ship will call at 34 ports large and small, and traverse sounds and fjords that are too narrow for large cruise ships. Hurtigruten’s ships are still used as local transport for Norwegians living on the coast so your customers get a fantastic mix of FIND IT ALL ON guests on board. TheBOARD locally-sourced, seasonal cuisine and huge choice of shore excursions only adds to the experience that is 100% Norwegian.
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This year we’re renewing our Northern Lights Promise, plus we’re adding in FREE flights! Here’s the deal: What’s Included?* 12 days | Bergen-Kirkenes-Bergen FREE wine or beer package October from £1,197pp FREE flights from London (regionals available from only £110pp) Nov-Dec from £1,299pp FREE transfers PLUS we also have great offers available for singles. Please see www.hurtigruten.co.uk/agents for more details.
WHY BOOK WITH NEEDACRUISE • • • • • • • • •
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Needacruise offers agents exceptional service delivered by our very own dedicated and experienced cruise experts. We can assist you with any part of your booking journey, be it tailor-made cruise holidays with JTA fares, fly cruises that include scheduled, low-cost and charter flights or choice of worldwide cruises. Needacruise’s outstanding service comes with a full range of cruise lines, wide range of products for all budgets, ATOL coverage and delayed departure www.needacruise.co.uk cover. 0121 508 5556 Needacruise also comes industry’s most advanced trade-facing bookable cruise website that contains all of JTA 0844with 984 the 0813 flights and accommodation along with all major cruise lines.
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Needacruise also has access to specialized cruise fares offering increased baggage allowances and more flexibility. Current Incentives To book, please call Needacruise on 0121 508 5556, visit www.needacruise.co.uk, or email cruise@jtatravel.co.uk.
If food and fine wine float your boat then the Mediterranean must surely be one of your top ten places to visit. Luckily MSC Cruises have more ships sailing in the region than any other cruise line and are proud to be the Med specialists. MSC’s fleet is made up of twelve ships, ideal for all types of cruise holiday, from busy and active family holidays to relaxing couples’ holidays. There are a wide range of itineraries on offer to suit all ages and interests, whether it’s soaking up the culture in a picturesque European city, enjoying the sunshine in the Mediterranean and the Caribbean or admiring the breathtaking Norwegian fjords. As well as the Mediterranean, MSC Cruises sail in the Canary Islands and Morocco, Northern Europe, the Caribbean, South America, South Africa and Dubai, the Emirates and Oman. www.msccruises.co.uk
Norwegian Cruise Line has a long history of exciting innovations, and changing forever the concept of cruise holidays with the introduction of Freestyle Cruising®. Today, we invite guests to Cruise Like a Norwegian® on 13 ships, all offering the ultimate in relaxation, fun and flexibility. Key to the on-board experience is Freestyle Dining with up to 29 global dining choices and the freedom for guests to dine where, when and with whom they choose every night. Voted Europe’s Leading Cruise Line for seven consecutive years, we offer an extensive year-round programme in the Med, Baltic, Northern Europe and beyond. Long-haul destinations include Alaska, Hawai`i, Bermuda, Canada & New England, South America and the Panama Canal, as well as the Caribbean, where we have received the accolade of the Caribbean’s Leading Cruise Line in the World Travel Awards. We have two mould-breaking new ships on order: Norwegian Escape debuting in October 2015 and Norwegian Bliss launching in spring 2017. www.ncl.co.uk
While Oceania Cruises is exclusive it is far from being a secret that our guests receive nothing but the very best in all aspects of their vacation from the award winning cuisine and sumptuous staterooms to the exciting itineraries and destinations. The Oceania Cruises experience is built around premier service and first class cuisine alongside a relaxed ambience and itineraries that meet the needs of the most inquisitive minds. It is no surprise that once travelled guests return time and time again. Marina and Riviera continue to set the standard for contemporary, elegant cruise ships with a variety of distinctive openseating restaurants, all at no additional charge. Oceania Cruises ‘R’ class ships have undergone a $50 million refurbishment and guests benefit from updated staterooms, light and airy public areas and more... We welcome Sirena to the fleet in 2016 after a $40 million refurbishment and she reflects our unwavering commitment to midsize ship cruising. www.oceaniacruises.com
A P&O Cruises holiday is a great way to escape from everyday life and to explore many different destinations in one of the most relaxing ways imaginable. It offers you an extraordinary variety of activities and entertainment, plus exceptional restaurants and bars. And of course, if you simply want to escape, there’s plenty of opportunity to do absolutely nothing at all. You have the choice of eight ships each offering a very different holiday experience. There are itineraries ranging from 2 nights to over 100 that explore the four corners of the globe. And with en suite accommodation, flights (where applicable), dining and entertainment day and night all included in the price, a cruise holiday is great value - especially as everything is in Sterling. www.completecruisesolution.com
At the turn of the century, impressionist Paul Gauguin travelled to the tropical shores of French Polynesia to create some of his most renowned masterpieces. Today his namesake, the Paul Gauguin, transports you to the same romantic Tahitian holiday paradise – to explore, experience and escape. The Paul Gauguin was designed specifically to sail the shallow seas of Tahiti and French Polynesia, visiting small ports that larger ships can’t reach and effortlessly blending into the stunning natural beauty of the South Seas. She offers an extension of the informal, relaxing environment of the islands, coupled with five-star service, comfort and luxury, Spacious suites and staterooms (more than 70% with private balconies), an onboard water sports marina, a choice of three open-seating dining venues and an extensive spa are among her luxurious attributes. www.pgcruises.com
The Port of Seattle has two downtown cruise terminals and convenient air travel connections that make Seattle the ideal choice for Alaska cruises (direct daily service from London Heathrow with British Airways and with Delta Air Lines, also via Reykjavik with Icelandair). The Bell Street Pier Cruise Terminal (Pier 66) is conveniently located along Seattle’s bustling downtown waterfront and serves Norwegian Cruise Line and Oceania Cruises. The Smith Cove cruise terminal (Pier 91) serves Carnival Cruise Line, Celebrity Cruises, Holland America Line, Princess Cruises and Royal Caribbean, located at the north end of Seattle’s waterfront at historic Smith Cove. Seattle offers the best of urban and outdoor experiences so cruise passengers can enjoy touring, shopping, lively cuisine, microbrews, fine Northwest wines and, of course, Seattle’s famous coffee. Head North on the Rocky Mountaineer train operating its Coastal Passage service from/to Seattle giving cruise passengers an extra incentive to extend their pre/post stays or head South towards the Columbia River Gorge and marvel at the scenery aboard the American Empress (from the American Steamboat Cruise Company) on the Columbia and Snake rivers. www.portseattle.org
Princess are the leaders in destination cruising, taking passengers to more amazing destinations than any other cruise line with 50 years of experience. Princess takes guests to wonderful places around the world, with 18 ships sailing to over 330 destinations. Princess gives guests the time away, with an experience to remember and treasure every aspect of your holiday. We continue to innovate within the luxury cruise market and give our passengers the ultimate experience ensuring our passengers discover more about the world you don’t see every day. From breathtaking scenery, stargazing at sea, to the calm oasis of the Sanctuary, West End-style shows and more. This year with the 50th Anniversary celebrations Princess has ALOT to shout about from; Chocolate Journeys where the Spa features chocolate treatments, new 50th Anniversary chocolates made onboard, chocolate themed cocktails and of course the 50th Anniversary dining menu. Not only this Princess is proud to announce the Discovery at Sea programme starting this year with fun for all the family from Shark Week, to Whale Watching, and once in a life time experiences onboard ship. Princess continues to wow customers onboard with the promise they will #comebacknew. www.princess.com
The Puerto Rico Tourism Company (PRTC) coordinates the trade development and marketing of Puerto Rico’s tourism sector. PRTC provides destination training and distributes brochures, maps and branded collateral upon request. Puerto Rico combines the laid back vibe of the Caribbean with the cosmopolitan nightlife of the U.S. The capital city, San Juan, is located just minutes from the cruise port and is the oldest city on U.S. territory. Visitors can go on a walking tour of Old San Juan to soak up the eclectic mix of Spanish culture, or stop off at the world’s largest rum distillery for a spot of rum tasting. With the recent announcement that Norwegian Air will fly direct from London Gatwick to San Juan twice weekly from November 2015, PRTC is excited about the future of Puerto Rico in the UK market. For more information, please contact Karis Masham on karism@hillsbalfour.com or visit www.seepuertorico.com
As a Spanish cruise line with over 40 years’ experience in the travel market, Pullmantur Cruises offer a wealth of expertise and knowledge before and during your trip. Our ships all started their careers in the cruising world with renowned operators such as Royal Caribbean International and Celebrity Cruises. Now they have been fully refurbished for Pullmantur guests and provide a pleasing mix between classic seafaring charm and modern-day exuberance. Our all-inclusive cruises remove the worries of racking up a big bill during your holiday and mean that you can enjoy yourself without thinking about the added price of meals, taxes, port charges and drinks (including alcoholic). There is also the option to upgrade your package to include premium branded beverages or even downgrade it if you plan on sticking to soft drinks. In addition, we can offer fly cruises from a range of different UK airports; simply ask us for your preferred departure point. www.pullmanturcruises.co.uk/agents
The Regent Experience Discover Regent Seven Seas Cruises® - the MOST inclusive cruise experience. This is cruising as it was meant to be - a sumptuous and very personal experience where everything is included, from return flights, unlimited shore excursions to all fine dining and beverages - without exception, without compromise. Liberate your expectations at sea and luxuriate in space, freedom and grace. You really can have it all aboard a Regent Seven Seas cruise. Our three award-winning ships, Seven Seas Mariner®, Seven Seas Voyager® and Seven Seas Navigator® carry no more than 700 guests and are among the most spacious at sea. Our new ship, Seven Seas Explorer® will arrive in summer 2016. www.rssc.com
RIVER CRUISES
Riviera Travel have been operating Escorted tours for 30 years and in addition to that, European River Cruises for almost 7 years. We truly focus on the customer experience, in terms of quality, accommodation and sightseeing excursions. Our river cruises are carefully tailored towards our customers, resulting in a comfortable, relaxed and sociable onboard experience. Sailing twelve stunningly beautiful and fascinating river cruises along the Rhine, Danube, Moselle, Main, Elbe, Rhône, Seine or Douro Our newest additions to the Riviera fleet of luxury ships are the 5 star MS Jane Austen and Charles Dickens, two of the finest ships of their type afloat anywhere. The identical twins to the MS Lord Byron & MS William Shakespeare respectively, and new for 2015, they have been designed to the highest possible specification to bring you the very best and most enjoyable river cruising experience. www.rivieratravel.co.uk/agents
The adventure of a lifetime awaits you When it comes to pioneering firsts at sea there’s only one rule: anything is possible. Royal Caribbean pushes the limits of imagination to exceed your expectations each and every time you sail with us. It’s these incredible experiences that build lifelong memories and keep our guests coming back time and again. When you sail on any one of our magnificent ships you will experience an amazing choice of dining options, family activities, West End style entertainment, enhanced technology, new and improved staterooms as well as our legendary Gold Anchor Service. Royal Caribbean has a fleet of 23 ships sailing to 272 incredible destinations in 77 countries on 6 continents. For more information please visit www.cruisingpower.co.uk
Ultra-all-inclusive luxury river cruising with Scenic Scenic is Europe’s ultimate luxury river cruise line. Their award-winning reputation is underpinned by over 28 years’ experience, a collection of meticulously planned eight to 15 day itineraries, and an unrivalled fleet of opulent Scenic ‘SpaceShips’. Boasting the most spacious ships on the water also means that Scenic Tours’ guests enjoy a more intimate time on the river, with a more favourable staff-to-guest ratio. At the heart of the Scenic experience is an ultra-all-inclusive service that ensures almost everything is included in the price of your cruise. From unlimited on-board drinks and dining in a range of venues, to daily excursions, once-in-a-lifetime ScenicEnrich experiences and even all tips and gratuities; guests rarely, if ever, have to dip into their Euros to pay for anything. www.scenictours.co.uk
The Seabourn Difference Designed for just 458 guests, Seabourn’s intimate ships are the perfect blend of glamorous elegance, impeccable service, exquisite cuisine and highly personalized destination experiences. From the luxury of all suite accommodations to complimentary fine wines and spirits, and a tipping not required, or expected policy, Seabourn’ exemplifies the definition of travelling well. • Unique itineraries to must-see cities and hidden gems. • Intimate ships with maximum 228 suites. • All dining venues complimentary with gourmet dining experiences that rival the finest restaurants anywhere • Intuitive, gracious service provided by a staff passionate about pleasing guests. • Complimentary welcome champagne and in-suite bar stocked with guest preferences. • Spacious, all-suite accommodations with ocean views - many with verandas. • Open bar throughout the ship and fine wines poured at lunch and dinner. • Tipping is neither required nor expected, service simply to delight. • New ship Seabourn Encore arrives December 2016 www.seabourn.co.uk | www.seabournacademy.co.uk
Silversea Cruises is recognised as an innovator in the luxury cruise line industry and in 2015 launched inclusive shore excursions and Wi-Fi on all Mediterranean cruises for the year. Silversea offers guests large-ship amenities aboard its intimate, all-suite vessels: Silver Cloud, Silver Wind, Silver Shadow, Silver Whisper and Silver Spirit – all designed to offer an atmosphere of conviviality and casual elegance. With the inclusion of the expedition ships Silver Explorer, Silver Galapagos and Silver Discoverer, Silversea Cruises’ itineraries encompass all seven continents and feature worldwide luxury cruises to the Mediterranean, Caribbean, both polar regions and over 800 fascinating destinations in between. www.silversea.com
A cruise aboard the newly refurbished Minerva is the ultimate in well-planned and meticulously executed discovery cruising. With more than 60 years’ experience this British company has perfected the art of small ship discovery cruising to a point where every cruise delights, surprises and satisfies curious minds – and where you can be assured of travelling in comfort and style, backed up by high standards of service. A Swan Hellenic cruise also represents excellent value for money, with so much included in your cruise fare: flights to and from Minerva (where applicable), a tailor-made itinerary to fascinating ports of call that includes evenings in port and overnight stays, an integrated programme of shore excursions, a stimulating programme of Guest Speaker talks, a Swan Hellenic on board team to ensure that each day of your cruise lives up to expectations, all gratuities on board and ashore and all port and airport taxes. www.swanhellenic.com
European River cruising
How you see the world matters On Tauck’s river cruises, you can expect to see the sights a bit differently than you would with anyone else. We explore Europe’s great waterways from the Rhine and the Danube to the French Rivers, Rhône and Seine. Our luxurious riverboats are spacious and comfortable, welcoming you to an onboard experience characterised by the Tauck Difference – all-inclusive river cruises featuring personalised cruising enhanced by those “little Tauck touches;” our intimate, club-like atmosphere onboard, and the uncommon access to exclusive cultural experiences on our included excursions ashore, ensuring experiences as memorable as the places you visit... not simply what other travellers see and do. Inclusive Value • One up-front price with no hidden costs • 4 Tauck Directors on every river cruise • Uncommon Access – Tauck offers the most unique travel experiences Time on Tauck – Enjoy 1 free nights hotel accommodation either pre or post cruise on every Tauck river cruise. www.tauck.co.uk
From Santorini to Havana, Thomson Cruises take their customers to over 120 destinations every year. Almost all their cruises set sail at night, meaning fewer days are spent at sea so you can maximise your time ashore. And a quick glance at where they visit is probably enough to tempt you onboard. With six ships in the fleet, Thomson Cruises offer everything from family-friendly to adults-only cruises. Whichever one you go for, you’ll find the same high standards across the board. There’s plenty of dining options and the entertainment’s right on the money too. Plus, you can expect excellent service as standard. Unlike most cruise lines, Thomson Cruises don’t think tips and service charges should cost extra, so they’ve included them in the price. That means you’re not expected to tip any of the crew – unless, of course, you want to. And with an unbeatable choice of Cruise & Stay holidays which let you pair some time onboard with a spell at a hotel – in whichever order you fancy, there’s even more reasons to choose Thomson Cruises. www.thomson.co.uk/cruise
Titan, the UK’s leading escorted tour specialist, also offer a complete collection of award-winning ocean and river cruise holidays spanning the globe. Titan offers more than 70 ocean cruises itineraries, in partnership with selected cruise companies including Fred Olsen, Hurtigruten, Azamara, Norwegian Cruise Line, Voyages to Antiquity, Holland America and Celebrity and there are styles to suit all tastes, from small ship adventures and cruise & tour itineraries to cruise only and no fly options. Also working with 17 river cruise partners including Arosa, Royal Crown and the Spirit of Chartwell providing a choice of over 80 river cruises ranging from comfortable 2 star vessels to the luxury of Uniworld’s boutique ships; the World’s Best River Cruises. Included with every Titan cruise holiday is the VIP Home Departure Service, free regional flights, personal assistance at checkin, while many include the services of a Titan tour manager, and offer exclusive welcome drinks and parties. Titan’s complete collection of cruises is now featured in one trade friendly Cruise Compendium brochure. Visit www.titanagents.co.uk for more information.
Cruises - Flights - Hotels - Resorts - Tours - Attractions - Travel Insurance - Extras travel for travel people TIS, is a leading tour operator, providing discounted holidays for the travel trade, family and friends. Enjoy up to 70% savings on all major cruise lines, resorts, airlines, insurance and more when booking with TIS. For the latest trade bargains, please visit www.traveltis.co.uk or call us FREE on 0800 619 0900. Enter our prize draw, selfie competition and pick up your FREE leaflets and your FREE £10 voucher from TIS’ team during 2015 Selling Cruise Conference. www.traveltis.co.uk Call FREE on 0800 619 0900
WIN!
Let TravelCube Help You Plan Ahead For 2015/2016 we’re pleased to bring you a hand-picked selection of accommodation and activities designed to complement cruise packages from around the world. These great add-ons will help guide your clients to making the most of their dream holiday. We have ensured long term contracts with selected hotels - specifically for cruise packages - in 14 key cruise destinations including 84 hotel properties across the Middle East, Asia, Pacific and Americas for 2015 and 2016 as a start. How it can work for you: • Pre & Post Cruise stays, transfers and sightseeing globally • 256 private and shared port transfer options available in the 14 key cruise destinations • Commission on every booking element from hotels, transfers, airport lounges and sightseeing • Hotels, transfers and sightseeing booked on one single platform with one booking reference • No hidden extras - all rates include taxes and service charges • Excellent cancellation policies and online booking amendments • Easy to manage bookings with simple reporting features & communication directly with our operations team via the system • Emergency contact numbers - if your customers have a problem when travelling, TravelCube is available to help • Six Regional Account Managers in the UK for booking support and training requirements Visit travelcube.com/cruise to find out more
Travel Uni (the online training division of BMI Publishing Ltd) Travel Uni is an award-winning online training provider to the UK travel trade with more than 80 training programmes ranging from destination to resort and cruise to product-based training. The Travel Uni database comprises more than 30,000 travel agent sales professionals. Bespoke software gives travel agents total flexibility to complete their training around their work and tracks their activity to allow them to pick up where they left off. League tables showcase the most active learners, while booking tables allow them to log relevant business and earn rewards. As part of BMI, Selling Travel (formerly Selling Long Haul) is now in its 25th year of publication. It is the travel industry’s leading monthly publication and is a vital source of in-depth information for travel agents, homeworkers and operator reservation staff. Selling Travel is part of a stable of magazines plus an extensive range of destination supplements and features including Cruising and River Cruising. For further details contact Craig McQuinn on craig.mcquinn@bmipublishing.co.uk
Multi award-winning river cruise line, Uniworld Boutique River Cruises, is renowned for its outstanding service, offering indisputable luxury onboard. The Uniworld experience embodies style, comfort and sophistication, and guests will find gourmet dining venues, beautifully-appointed suites and staterooms, plus much more aboard a unique and elegant Uniworld river cruise ship. As the world’s only authentic boutique river cruise line, Uniworld is committed to delivering the highest standards of excellence in luxury river cruising. Uniworld’s truly all-inclusive European voyages provide guests with unsurpassed convenience, with everything included in the price – airport transfers, award-winning all-day dining, unlimited beverages, fully hosted excursions with personalisation options, all onboard local entertainment, all gratuities onboard and onshore, and internet and Wi-Fi access. From the rivers of Europe to more exotic locales – India, China, Vietnam, Cambodia and Egypt – Uniworld’s journeys provide an intimate and up-close view of some of the world’s oldest civilisations. Exploring ancient treasures by day with hosted small-group excursions, and enjoying five-star hotels and elegant ships at night, our guests can be treated to the unsurpassed Uniworld experience worldwide. Uniworld’s luxury river cruises are a truly unique experience, unlike any other journey in the world. www.uniworldcruises.co.uk
When you choose to cruise with Voyages of Discovery you are choosing to discover the world your way. We have created unforgettable journeys to incredible destinations all over the world. Our comfortable small ship Voyager stays in port longer so you can explore not only the iconic sites but also the off-the-beaten-track treasures. On board there’s a relaxed atmosphere, with just 540 passengers joining you alongside our friendly crew. You’ll find great facilities, including two restaurants, four bars, a library, fitness centre and spa, while our simple cabin grading system makes it easy to pick the right one for you. During days at sea you can do exactly what you want, whether that’s unwinding by the pool, getting creative at a class or listening to a lively Guest Speaker. Our experts will share their knowledge to complement our handpicked, but always optional, shore excursions. Flights, overseas transfers, port and pre-paid airport taxes, onboard meals, entertainment and service charges are all included in your fare. www.voyagesofdiscovery.co.uk
Widgety is a content library that helps Cruise Lines and Travel Agents promote their brands online, whilst still being in control of what’s being shared about them. We provide CruiseExperts.org with Meet the Fleet and Brochure Rack, firsts in the industry to give travel agents access to content from all of CLIA UK & Ireland’s Cruise Line members, all in one place. We are also the ones behind the new and stunning Events, Promotions & Ship Visit pages on the site. By signing up on Widgety.org, Cruise Line members can add in their Trade Events, Promotions & Ship Visits and have these feed out onto CruiseExperts.org. By becoming Widgety clients, Cruise Lines also get to edit the content available about their Fleet on Meet the Fleet, as well as upload an unlimited amount of brochures, which is otherwise limited to their main one. Visit Widgety.org for more information. www.widgety.org
Windstar Cruises, a fleet of deluxe motor sailing yachts that carries just 148-312 passengers, combines the romance of billowing sails and the feeling of being on your own private motor yacht, with sleek design and service. Renowned for pampering without pretense and the ability to visit hidden harbours and secluded coves around the world, the upscale fleet provide an informal atmosphere with no dress code or fixed meal times in the onboard restaurants. And with itineraries in Asia, Tahiti, the Mediterranean, Europe, the Caribbean and Costa Rica, you will be spoilt for choice. www.windstarcruises.com
As the leading rail based holiday company, we offer the widest selection of holidays by rail with over 300 individual rail tours to more than 60 countries. With over 30 years of experience we understand exactly what makes a holiday by train successful, so there is no one better to trust your holiday arrangements to. The professional Tour Managers on our holidays are integral to each tour; they not only have a passion for travel but are also approachable, unflappable and incredibly well-prepared, meaning you are free to relax and enjoy your holiday. There is nothing quite as relaxing as a European river cruise. Savour ever-changing scenery along the tranquil banks of the River Seine or travel effortlessly past the majestic castles and enticing vineyards of the Rhine. As rail cruise experts, Great Rail Journeys has carefully planned our cruises to offer the best of both worlds. Train and cruise holidays that combine the luxury of a cruise with the convenience of a train. www.greatrail.com
Keynote Speakers & Special Guests
Mark Kammerer
Vice President, International Marketing and Sales Holland America Line and Seabourn A veteran of the Holland America Group, based at the company’s head office in Seattle, Kammerer, in his role as Vice President, International Marketing & Sales is responsible for the companies’ sales offices in the U.K., the Netherlands and Australia, as well as Holland America Line and Seabourn’s growing international business. He reports to Joe Slattery, HAL’s senior vice president, global marketing and sales. In his previous positions within HAL, Kammerer was responsible for marketing and North American sales, as well as worldwide cruise marketing. Prior to joining the cruise line, Kammerer worked at several leading North American travel industry organizations including Virtuoso and Expedia Inc.
Dondra Ritzenthaler
Senior Vice President of Sales, Trade Support & Service, UK & APAC Celebrity Cruises Dondra Ritzenthaler joined top-rated cruise line Celebrity Cruises – who’s iconic ‘X’ is the mark of modern luxury – in September 2003, becoming the line’s first Vice President of Sales dedicated solely to the Celebrity brand. In 2006, she was promoted to Senior Vice President of Sales for the brand. And in 2007, she also played a key role on the executive team that launched what is now Azamara Club Cruises. Widely credited for raising awareness of the importance of travel partners, Dondra has led the creation of a number of programs designed to help travel agents build their business, including “The Celebrity Commitment,” and spearheaded innovative policies such as the widely praised “ASAP” (agent support action program), an acclaimed no-rebating stance, a well-received group policy, and distinctive programs designed to better serve travel partners, including the Celebrity Five Star Academy.
Andy Cope
Art of Brilliance
Andy Cope describes himself as a qualified teacher, author and learning junkie. Andy is currently studying happiness, flourishing and positivity as part of a Loughborough University PhD thesis. His research feeds into a training course called ‘The Art of Being Brilliant’ which has been delivered to rave reviews all over the world. Andy is lucky enough to work with some very large businesses, including Microsoft, DHL, Pirelli, Pfizer, Toyota, Astra Zeneca and IKEA. Recently, he has tailored his workshops to meet the needs of children and teachers and now delivers to audiences from age 8 upwards! Andy is also a best-selling author. He has written ‘The Art of Being Brilliant’ and ‘Be Brilliant Everyday’, self-help books for adults, as well as ‘The Art of Being a Brilliant Teenager’, UK’s first positive psychology book for young people.
#FOUNDMYDESTINY Southampton | 21 - 23 May 2015
cruiseexperts.org
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Special Guests
Eric Lanlard
P&O Cruises Food Hero Eric Lanlard is an award winning master patissier and international baking star. He is author of five books – his latest ‘Chocolat’ is an exquisite collection of his stunning recipes, celebrating his favourite ingredient. Eric has presented four television series, Glamour Puds (series 1 and 2) and Baking Mad (series 1 and 2), and creates breathtaking cakes for numerous A List celebrities. His latest venture has been to design a themed series of Afternoon Teas, for the prestigious Jumeirah Carlton Tower Hotel in Knightsbridge, London. Eric’s glamorous London HQ, Cake Boy, houses a thriving cookery school alongside a coffee and patissierie lounge and when he isn’t flying across the globe for his prestigious clients and media commitments, there is nowhere that Eric would rather be (apart from Selling Cruise Conference, of course!)
Nigel Marven
British Wildlife TV Presenter, Television producer, Author and Ornithologist Born in 1960, Nigel Marven showed early promise as a budding naturalist. Whilst he was researching for an MSc on the grazing interactions between limpets and diatoms (microscopic algae), Nigel got his first break in television. Nigel’s first full-time television job was as a Researcher on David Attenborough’s First Eden series about the Mediterranean region. Nigel continued to work at the BBC for well over a decade, in this time producing many primetime wildlife films including Incredible Journeys and Life of Birds. He eventually left to join Granada Television, where he continued to produce cutting-edge wildlife films but also found a new role in front of the camera. Five years later, Nigel is now running his own production company, Image Impact, and making films that are screened all over the world. Nigel filmed his latest project Cruise Ship Adventures onboard Azamara Club Cruises.
Contributors
CLIA would also like to recognise the additional contributions to the conference sessions Lynn Narraway CLIA UK & Ireland Chair & Managing Director, UK Business Holland America Line/Seabourn Gerard Tempest Chief Commercial Officer, at Carnival UK Richard Twynam Managing Director Azamara Club Cruises UK & I Alex White UK Head of Sales at Princess Cruises Stuart Leven Managing Director UK&I, Royal Caribbean International at Royal Caribbean Cruises, Ltd. Richard Curtis Head of Marketing at Cunard Line Kathryn Beadle Uniworld.... and her band of cruise panellists
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Call your cruise specialist, Alison on 020 3615 0415 or email alison.coulsey@mailnewspapers.co.uk
Everyone who has registered for dinner will need to book a specific table during the evening of May 21st whilst at the Selling Cruise Experience.
The Princess of all Musical extravaganzas! Princess Cruises has a multitude of facilities onboard all ships within the Princess fleet, to entertain guests whilst cruising on sea days to in port. Whilst onboard a Princess ship there is innovation with every activity, from Movies Under the Stars where passengers can sit back, enjoy a complimentary popcorn, warm cookies and milk to our NEW collaboration with composer Stephen Schwartz, who is creating a magical onboard show called ‘Magic To Do.’ Princess cruises have done it again and put together an evening to surpass all that have gone before. Guests will be beguiled with soulful tunes of Sax kitten and then dazzled by a scintillating stage performance from the UK’s finest Magicians and mind reader – Spencer Wood Party hard into the night with the international recognised, stunning and multi-talented DJ and percussionist DJ Lyndsay!!
Coach Transfers Getting you there The six official Conference Hotels are:
Grand Harbour | Holiday Inn | Jury’s Inn | Ibis | Premier Inn West Quay | Premier Inn City Centre
Morning Transfers Complimentary coaches will run from Conference hotels taking delegates to the terminals
Afternoon Transfers
Early Evening Transfers Complimentary coaches will run from Conference hotels taking delegates to the evening venues
Thursday 21 May
Friday 22 May
Saturday 23 May
Ocean Terminal for Royal Princess
City Terminal for Anthem of the Seas
Ocean Terminal for Britannia
Approximately
Approximately
Approximately
8.00am - 8.30am
8.30am - 8.45am
8.30am - 8.45am
Complimentary coaches will run from the Terminal back to all Conference hotels after disembarkation from the ship Mayflower Terminal for Selling Cruise Experience
Hilton Hotel at the Ageas Bowl for Gala Dinner
Approximately
Approximately
6.00pm
7.00pm
Late Evening Transfers Complimentary coaches will run from the evening venues back to all Conference hotels after close of the evening events
Always check the Hotel Reception for confirmed timings on the day or ask a member of the CLIA UK & Ireland Team.
As this is the close of the event, complimentary coaches will run back to the Conference hotels as well as Southampton Central Station
cruises
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Frequently Asked Questions Bringing your Car to the event?
Transfers will be provided on all days to and from the official Conference Hotels, connecting you with all aspects of the event. If you are driving to Southampton then we encourage you to leave your car throughout the event at your hotel and take advantage of the complimentary coach transfers. If you are unable to take advantage of our complimentary transfers, please contact rebekah@dellardavies.com to discuss alternative arrangements.
Will lunch be provided?
Lunch will be served every day onboard the ships.
Dress Code?
Daytime dress code is Business smart Friday Evening dress code: Cocktail For the ship visits wear sensible shoes (you are going to cover a lot of ground) and travel as light as possible to help speed you through ship security.
Will I need to bring my Passport?
Please remember to bring your passport or the photo ID you registered with. Only original documents will be accepted, the use of copies will NOT be permitted. Keep in touch, and share your views and thoughts during the conference on Twitter using
#FoundMyDestiny
Pre-event Helpline
01920 444 827
On-The-Day Helplines
07920 299 193 07920 299 234
CLIA Emergency Number
07784 539 176
#FOUNDMYDESTINY Southampton | 21 - 23 May 2015
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For a selection of hand-picked hotels, sightseeing and transfers go to…
travelcube.com/cruise
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sightseeing
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