2023 Spring/Easter Pre-Book Catalogue

2023 Spring/Easter Pre-Book

Product Catalogue

CONTACT INFO

ORDERING INFORMATION

HOW TO ORDER

To place an order with UNFI Canada contact our Customer Care Department or sign up to myUNFI, our online ordering system.

With myUNFI you can research products, place orders, and view your order history, whenever and wherever is convenient for you. Access the platform via any device - desktop, tablet, or mobile. To sign up visit: MyUNFI: https://www.myunfi.com/enroll/signup

ORDERING POLICY

Deadline for submitting orders by fax, phone or email by region is as follows:

Grocery Central Grocery East Grocery West

2:30 PM per time zone (exception: 11:30 AM for Ottawa) on the day prior to your order shipping out. Please ensure orders transmitted electronically are submitted by 2:00 PM to allow for transmission time. Any orders received after 2:30 PM will be entered the following day.

MINIMUM ORDER

ORGANIC CERTIFICATION

UNFI Canada is proud to be certified as an Organic Handler under the Canadian Organic Regime. Our certifier for 2018 is Quality Assurance International (QAI), a US based certifier that operates internationally and is authorized to provide certification services under the Canada Organic Regime (COR).

What does this mean for you –our customer?

Being certified as an Organic Handler gives you the assurance that we have properly identified products in our catalogue

as Organic, and that these products are acceptable under the Canadian Organic Products Regulation.

As a COH (Certified Organic Handler), UNFI Canada is restricted in the use of the term “Organic”. Only products that carry a third party certificate recognized under the COR and that meet the criteria of a minimum of 95% certified organic ingredients are identified as Organic in our catalogue.

As a part of our audit trail, UNFI Canada is required to maintain on file a current copy of each manufacturer’s organic certificate which clearly outlines the products that qualify as Organic. These files are checked and updated on a regular basis and adjustments are made in our database as required. Copies of certification documents are available upon request.

The deadline for ordering by fax, phone or email is 11:30 AM per time zone the day before your order ships. Please ensure orders transmitted electronically are submitted by 11 AM to allow for transmission time. Any orders received after 11:30 AM will be entered the following day.

4:00 PM per time zone on the day prior to your order shipping out. Please ensure orders transmitted electronically are submitted by 3:30 PM to allow for transmission time. Any orders received after 4:00 PM will be entered the following day.

For prepaid freight details, please see our Freight Incentive Packages (page 5). Please note that product pricing is subject to change.

Grocery Central Grocery East Grocery West

Minimum orders vary by region, see schedule on page 5.

DELINQUENT ACCOUNTS

Minimum orders vary by region, see schedule on page 5.

We request that you keep your account within your terms. UNFI Canada reserves the right to hold back shipments when accounts have become past due. Any returned cheques will result in a $45 charge. Any past due accounts that are not resolvable will be submitted to an agency for collection. Any legal and collection fees incurred must be paid by the customer prior to future business.

PRICING

Due to fluctuations in foreign exchange and freight rates, all prices are subject to change without notice. If you have any questions regarding pricing, please contact your UNFI Canada Sales Representative.

Minimum order is $200. For prepaid freight details, please see our Freight Incentive Packages (page 5).

OUT OF STOCK ITEMS

We make every effort to keep items in stock. However, you may periodically encounter out-of-stock situations.

NOTE: We do not enter back orders. Out of stocks do not affect freight incentives as long as original order meets incentive minimum.

GUARANTEED DATING POLICY

UNFI Canada will strive to provide the best dating possible and the guaranteed days should be used as a worst case scenario number. The Guaranteed Code Days number beside each item in the catalogue is calculated from the date the product ships from UNFI Canada’s dock, not when it is received at the store. Claims for short dated product will not be accepted unless expiry date is provided.

CREDITS AND RETURNS

UNFI strives continuously to ensure that all customer deliveries arrive intact and complete as ordered. In any situation where a shipment may appear to arrive otherwise, please refer to the following program guidelines.

Credit requests submitted to UNFI Canada will be reviewed and if approved, processed within two (2) weeks of date of receipt. Credit claims must be made within 24 hours of receipt of goods and are subject to approval by a Sales Manager, or Customer Care Manager.

Please contact the UNFI Claims Administrator for any inquiries.

Freight Claims

Upon receipt of goods, please note the following:

• It is the retailer’s responsibility to verify shipment is received in full and in good condition prior to signing the waybill. Signing the waybill is your acknowledgement of receiving your order in good condition

• Before signing, if you are receiving a sealed pallet by third party carrier verify that the security tape remains intact and is not damaged in any way. If you see any evidence of tampering of the security tape, note this on the waybill as it is an indication that the pallet may have been disassembled after leaving the UNFI warehouse and will allow for a freight claim to be pursued

• Note any damaged or missing pieces on your UNFI Invoice and waybill and have the driver acknowledge your notations with a clear and legible signature

• Orders signed in good condition will not be subject to future claim

• Please Note: “Subject to Count” is not an acceptable method of receiving orders

A. What is Eligible for credit claims:

• Product that is moldy, dented, ripped, crushed, soiled, broken or damaged which occurred during transit, must be documented at the time of receiving on UNFI Invoice (waybill) and/or called into UNFI Credit department within 24 hours of receipt of goods

• Short shipment documented at time of receiving

on UNFI Invoice (waybill)

• Mis-picked product that is documented and communicated within 24 hours of receipt of goods

• Product Withdrawal or Recall - which is initiated by UNFI or CFIA

B. What is NOT Eligible for credit claims:

• Discontinued product, excess inventory from relines, or past code at store level

• Cuts, temperature neglect, discontinued products, damaged in store after being received, infested product, empty packages or UPCs only, improperly rotated products, product pulled prior to expiry date. It is the responsibility of the receiver to reject any such damaged product to the carrier/driver at the time of delivery.

• Store dated product also known as expired

• Product that was received with valid “UNFI Canada Guaranteed Delivery Policy dating”, see detailed dating parameters

• Short Shipment claims after an order is counted, signed, received in good condition

• Loss of brand, 30 days post change in Vendor of Record will not be considered for credit

All claims submitted for credit must be accompanied by:

• Customer Name / Account Code / Contact Name and Phone Number

• Date of Claim / Reason for Claim

• Sales Rep full name / Key Account Manager

• Invoice Numbers / Item Code & Description / Quantity / Case Price / Taxes

• Production or expiry date

• Image of UNFI WHITE PICK TICKET and any supporting images to support claim.

Please note: As UNFI Canada does NOT have a guaranteed sale program; any requests for credit on items ordered in error are subject to a restocking fee of 15% on dry goods and 20% on fresh and/or frozen goods. These items must be identified at time of delivery on the invoice provided and submitted within 24 hours. Drivers will not pick up product without a UNFI authorization number.

OPENING A NEW ACCOUNT

To obtain an account application, please visit www.unfi.ca and click the ‘get started’ tab or type in www.unfi.ca/getstarted

Please note that we do not offer home delivery or cash-and-carry service.

MINIMUM ORDER REQUIREMENTS & FREIGHT INCENTIVE PACKAGES

PLEASE NOTE: Beyond charges are collect. Order minimums must be met (prior to out-ofstocks) to qualify for 100% freight discount.

BEVERAGE RECYCLING CHARGE (WEST ONLY)

The following are beverage container recycling charges per unit. Please note bottle deposit charges are subject to change without notice.

Vancouver, Richmond, North Shore, Burnaby, New Westminster, Port Coquitlam, Coquitlam

Fraser Valley - Delta, Surrey, Langley, Maple Ridge, Aldergrove, Mission, Abbotsford on UNFI

Canada Grocery West Truck

Upper Fraser Valley - East of Abbotsford or Mission to Hope on UNFI Canada Grocery West Truck

Vancouver Island - Only direct service points along Hwy’s 1 & 19 North to Campbell River

Vancouver Island - Only direct service points along Hwy 4 to Tofino

Saltspring Island/Quadra Island

Sunshine Coast, Squamish to Pemberton

Sunshine Coast, Gibsons to Powell River

Okanagan – BC Southern Interior - Only direct service to points along Hwy’s 1 & 12 East to Revelstoke and points south to Osoyoos

Kootenays – East & West - Only direct service to points along Hwy’s 3 & 2A East of Osoyoos to Cranbrook

Cariboo, Central BC, Northern BC, Revelstoke - Only direct service points along Hwy 1 North of Hope & along Hwy 97 North of Cache Creek to Prince George

Alberta - To Calgary or Edmonton only

Saskatchewan & Manitoba - To Saskatoon, Regina or Winnipeg only

Yukon - To Whitehorse only

Northwest Territories (Yellowknife) - To Edmonton

- - - over 1L $0.35 -

Plastic PET over 1L $0.25* over 1L $0.24 1L + $0.26 over 1L $0.20 over 1L $0.35

Plastic HDPE / PVC over 1L $0.25* over 1L $0.24 1L + $0.26 over 1L $0.20 over 1L $0.35

BC Note: Effective February 1, 2020, British Columbia will have some new Container Recycling Fees as indicated above. Bold denotes change from previous scheduled dated February 1, 2019.

AB Note: Effective February 1, 2018, Alberta has changed some Container Recycling Fees.

GC, GW PNC910 106 62166 55146 7 Whole Dried Cranberries Shipper (Whole Dried Cranberries Shipper (24ea: Cranberries w Apple Juice [PNC002], Whole & Soft Cranberries [PNC001])

GC PNC912 106 62166 55187 0 Baking Line Shipper (Baking Line Shipper (16ea: Org. Dried Cranberries - no sugar [PNC007]; 12ea: Cranberries w Apple Juice [PNC005]; 6ea: Classic Cranberries [PNC004], Cranberries, Blueberries & Tart Cherries [PNC006])

GC, GW PNC913 106 62166 55721 6 Shipper - Sourcran (32ea: SourCran Dried Cranberries Candy-Peach [PNC050], SourCran Dried Cranberries Candy-Cherry [PNC051], SourCran Dried Cranb Candy- Strawberry [PNC052])

1/48ct

1/40ct

96/60g