UNHCR Global Learning Centre Learning Catalogue 2015 by UNHCR

Global Learning Centre

Training Catalogue

When the Global Learning Centre opened its doors in June of 2009, it embraced an ambitious programme to increase the availability of high quality learning to support improved protection and service delivery, to assist with the consolidation of internal reforms, and to help staff members pursue reasonable career development expectations. The breadth and range of activities that UNHCR staff and their partners perform, the size of the target audience (over 8,000!) and its geographical dispersion make for a daunting but exhilarating task. The GLC is progressively increasing its offerings with new, targeted programmes in all major subject areas, with special focus on protection, operations, and resources management. An area of particular interest concerns the development of leadership and interpersonal or “soft” skills. In an environment characterized by growing levels of interagency coordination and joint planning, there is an identified need to further develop those very skills and attitudes without which the impact of functional competence is diminished. The GLC supports a holistic view of learning as a change process: the acquisition of knowledge must be matched by the ability – and the willingness - to make the best use of it to influence the environment in which we work. To ensure on-time access to learning material, the GLC has adopted instructional technology to complement traditional face-to-face modes of delivery. Learn&Connect, our Learning Management System, allows participants to register, launch learning activities, participate in on-line courses, give and receive feedback and assessments, and keep a record of each participant’s learning history. As UNHCR’s internet

learn.unhcr.org | Global Learning Centre

connectivity continues to improve, greater numbers of learners will have on-line access. In the interim, the GLC continues to work with CD-ROMs and printed materials to ensure that all staff, no matter the location, can join our global classroom. The GLC believes that learning can be a powerful motivator of staff performance, particularly when the learning can be put to immediate use. In striving to increase learning opportunities, and foster a culture of learning, we are also advocating for greater institutional flexibility in recognising newly acquired skills when considering reassignment. This Catalogue presents the currently available training and learning opportunities for UNHCR staff, affiliated workforce and partners. It is a living document that will be regularly updated to reflect new products, and is meant to assist staff members and their managers in planning their learning paths, and to assist partners with their learning needs. Recognizing that additional learning needs may exist, the GLC also offers limited External Studies support, particularly in specialized functional areas. More information on all offerings can be found on the Learn &Connect platform. GLC staff believe that learning is fundamentally about change â&#x20AC;&#x201C; change in how we perform, in what we know and in how effectively we collaborate. We know that learning takes time, involves practice in the real world of our work and is not always easy. Learning is also not a privilege, it is a necessity for the organization to successfully adapt to the changing contexts within which UNHCR finds itself working. Ultimately, as the delivery of protection and humanitarian assistance becomes increasingly professionalized and â&#x20AC;&#x201C; some may say â&#x20AC;&#x201C; bureaucratic, we passionately believe that the acquisition of skills and knowledge cannot be divorced from the ethical values that underpin humanitarian action - among them, respect for the people we care for, and a true commitment to helping them remain protagonists of the processes that affect their lives.

Global Learning Centre | learn.unhcr.org

Contents

1 Mandatory

2 Protection

3 Programme

4 Security

156

5 Emergency

194

6 Supply Management

216

7 HR Management

254

8 ICT

288

9 Other Training Activities

408

Mandatory Induction The completion of the mandatory induction training is required to all UNHCR staff members, including UNVs, JPOs, consultants and deployees as they join the organization. They are essential points of reference to our daily activities and are relevant to our refugee work, security as well as our daily interface with internal and external partners. Written in easyto-understand, accessible language, the induction courses are interactive computer-based and can be accessed through UNHCRâ&#x20AC;&#x2122;s learning platform Learn & Connect or from available CD-ROMs.

Induction and Orientation Programme and Mandatory E-learning Courses The Induction and Orientation constitutes the core element of the induction and orientation process. It is distributed to all staff and affiliates; it contains the mandatory e-learning courses required by UNHCR: Security in the Field, Protection Induction Programme, Prevention of Harassment, Sexual Harassment and Abuse of Authority, Introduction to IPSAS. Participants will be able, together with the support of their respective managers, to organise a tailored made induction/orientation and concentrate on what is important for their particular jobs and careers.

Selection Criteria Available to all staff members.

Training Provider UNHCR-GLCMLC

Language(s) English

Duration 3-month programme

Junior Professional Officer (JPO) Induction (Blended Learning) The Junior Professional Officer (JPO) Induction is a deployment programme funded by donor

countries. It provides young qualified professionals and university graduates the opportunity to obtain training on the job and be exposed to UNHCR's humanitarian work in the field or at Headquarters. Participants, together with the support of their respective managers, will be able to organise a tailored made induction and concentrate on what is important for their particular jobs and careers.

Selection Criteria Available to JPOs only.

Training Provider UNHCR-GLCMLC

Language(s) English

Advanced Security in the Field This course is mandatory for staff members traveling to, or working in, locations with Security Phase I or above.

This course is the second in a series that helps you learn how to avoid or minimize dangers and risks. It builds on the concept you learned in Basic Security in the Field - Staff, Safety, Health and Welfare.

Selection Criteria Available to All

Training Provider

UNDSS

Language(s) English, French, Russian, Chinese, Spanish, Arabic

Basic Security in the Field 2.0 The continuing rise of conflict situations, together with conditions of general insecurity and criminal activities, continues to place staff of international organisations at greater and greater risk. This alarming trend means that increased awareness and focus is required for security planning and training. This course will help you understand the basic security concepts and techniques - to help ensure your safety, health, and welfare.

Selection Criteria Available to all

Training Provider UNDSS

Language(s) English

Duration n/a

IPSAS - Introduction to IPSAS

An overview course for all UN employees on the International Public Sector Accounting Standards to be adopted by all UN agencies. This is the first course in a series of courses on IPSAS developed by the UN. This course has been distributed and mandated by all UN organizations. It covers the basic principles of IPSAS including the actual standards, an introduction to accrual based accounting, the changes and challenges in adopting IPSAS and the scope of these changes. Objectives: Describe the difference between the current UNSAS accounting methods and IPSAS. Communicate the impacts IPSAS will have on UNHCR business policies and field operations.

Training Provider UN e-learning

Language(s) English, French, Spanish

Protection Induction Programme Throughout history, people have been uprooted and forced to flee from their homes and seek shelter elsewhere. The Protection Induction Programme (PIP) is about these uprooted people and about how the Office of the United Nations High Commissioner for Refugees (UNHCR) works with them. The programme introduces basic principles of international protection that have been developed to protect them. The modules are written in easy-to-understand, accessible language. Legal terminology has been avoided whenever possible. It is available in five languages - Arabic, English, French, Russian and Spanish. The PIP has been developed to benefit all persons working with refugees and other uprooted people - including colleagues working with NGOs, other UN agencies and governments. It is mandatory for all UNHCR staff (including UNVs, JPOs, consultants and deployees).

Training Provider UNHCR Online Courses

Language(s) English, French, Spanish, Russian, Chinese and Arabic

Training Provider UNHCR Online Courses

Language(s) English, French, Russian, Spanish, Arabic

UN Programme On The Prevention Of

Harassment, Sexual Harassment and Abuse Of Authority This course presents a unique perspective on preventing harassment and helping to ensure that your office provides a healthy work environment.

Training Provider UNHCR Online Courses

Language(s) English, French,Russian, Spanish, Chinese, Arabic

Workshop for Blended Learning Code of Conduct - Induction and Refresher Sessions The Code of Conduct, which all UNHCR staff are requested to sign when they join the organization, is an essential point of reference to guide us in our daily work. Based on the various UN rules and regulations setting standards for International Civil Servants, the CoC seeks to distill a common set of values and behaviours for UNHCR staff members and other associated with it (consultants, interns), showing their relevance to our refugee work, and to our daily interface with internal and external partners. In this sense, the CoC is very much a living document, and the annual sessions offer an opportunity to discuss the ethical challenges that may arise, and ways to overcome them.

Objectives Upon completion of this course the learner will be able to: ●

Apply the Code of Conduct to his/her personal and professional behaviour;

●

Deepen his/her understanding of the Code of Conduct;

●

Examine the yearly Code of Conduct theme.

Location UNHCR offices

Schedule At regular intervals throughout the year

Selection Criteria Mandatory for all staff.

Eligibility All staff

Training Provider UNHCR-GLCMLC

Language(s) English

Duration 3-4 hours

Training Contact CSOZIK Viktoria

Protection Training and continuous learning are important components of UNHCRâ&#x20AC;&#x2122;s strategy to ensure that all staff are familiar with the Officeâ&#x20AC;&#x2122;s protection mandate and have a common understanding of the basic principles of international protection. To ensure that more staff have access to protection learning opportunities, new methodologies and technical support are being used to develop innovative and accessible learning. At a more advanced level, protection learning opportunities aim to strengthen specific skills and provide more specialized knowledge on thematic activities.

Need to Know Guidance (LGBTI)

Selection Criteria all employees

Training Provider UNHCR-GLCPROT

Language(s) English, (French, Spanish, Arabic)

Duration 3 hours

Need to Know Guidance (Minorities)

Selection Criteria all employees

Training Provider UNHCR-GLCPROT

Language(s) English, (French, Spanish)

Duration

3 hours

Need to Know Guidance (Persons with Disabilities)

Selection Criteria all employees

Training Provider UNHCR-GLCPROT

Language(s) English, (French, Spanish)

Duration 3 hours

Programme de formation sur la détermination du statut de réfugié ( DSR ) ( RSD) 2014 pour des pays sélectionnés de l'Afrique francophone 2014 The Refugee Status Determination (RSD) Learning Programme is one of several initiatives to ensure that UNHCR staff responsible for examining and deciding refugee claims have the necessary knowledge, skills and resources to do so, and to support supervisors in fulfilling their responsibility for the training of staff who carry out RSD.

The RSD Learning Programme has been developed as a mandatory functional training for all UNHCR staff who are responsible for carrying out or supervising RSD. It is also appropriate and recommended for staff whose responsibilities require them to play an active role in building capacity in new or developing national asylum systems. Ressettlement (RST) staff who are required to elaborate individual eligibility analysis or to process particulary complex cases may also benifit from the RSD Learning Programme.

Selection Criteria Selection of participants will be made by the RSD Unit in the Division of International Protection, in consultation with the relevant Bureau and Regional RSD Officers, on the basis of the experience and responsibilities of the staff who apply as well as the RSD functions in the respective Offices.

Training Provider UNHCR-GLCPROT

Language(s) English and French

Duration 3 months

Refugee Resettlement Fraud Based on the framework of the Policy and Procedural Guidelines: Addressing Resettlement Fraud Perpetrated by Refugees, the Refugee Resettlement Fraud Learning Programme (RRFLP) is designed to develop field staff skills in investigative techniques and reporting procedures. The programme consists of a six-week self-study and a four-day workshop, designed for field-staff with an exposure to resettlement and fraud, but with no prior experience with investigations.

The learning tools used in this programme are self-study, knowledge tests and face-to-face learning during the workshop. The latter is based on a case study approach in which participants review each phase of the investigation life cycle. Participants work through case studies in various phases with new information and evidence being revealed at various points. The major case is complemented by a number of short scenarios, role playing, small group discussions, and presentations. The major case and scenarios have all been developed using fact patterns and investigation activities drawn from real UNHCR investigations, with adjustments made to respect confidentiality.

Training Provider UNHCR-GLCPROT

Training Contact Admin Alma HAPNES

Refugee Status Determination Learning Programme (RSD LP) for Eastern Europe and Central Asia 2014 The Refugee Status Determination (RSD) Learning Programme is one of several initiatives to ensure that UNHCR staff responsible for examining and deciding refugee claims have the necessary knowledge, skills and resources to do so, and to support supervisors in fulfilling their responsibility for the training of staff who carry out RSD. The RSD Learning Programme has been developed as a mandatory functional training for all UNHCR staff who are responsible for carrying out or supervising RSD. It is also appropriate and recommended for staff whose responsibilities require them to play an active role in building capacity in new or developing national asylum systems. Ressettlement (RST) staff who are required to elaborate individual eligibility analysis or to process particulary complex

cases may also benifit from the RSD Learning Programme.

Training Provider UNHCR-GLCPROT

Language(s) English and French

Duration 3 months

Refugee Status Determination Learning Programme (RSD LP) for Jordan, Lebanon, Iraq, Turkey and Egypt 2014 The Refugee Status Determination (RSD) Learning Programme is one of several initiatives to ensure that UNHCR staff responsible for examining and deciding refugee claims have the necessary knowledge, skills and resources to do so, and to support supervisors in fulfilling their responsibility for the training of staff who carry out RSD. The RSD Learning Programme has been developed as a mandatory functional training for all UNHCR staff who are responsible for carrying out or supervising RSD. It is also appropriate and recommended for staff whose responsibilities require them to play an active role in building capacity in new or developing national asylum systems. Ressettlement (RST) staff

who are required to elaborate individual eligibility analysis or to process particulary complex cases may also benifit from the RSD Learning Programme.

Training Provider UNHCR-GLCPROT

Language(s) English and French

Duration 3 months

Refugee Status Determination Learning Programme (RSD LP) for the Middle East and North Africa (II) 2014 The Refugee Status Determination (RSD) Learning Programme is one of several initiatives to ensure that UNHCR staff responsible for examining and deciding refugee claims have the necessary knowledge, skills and resources to do so, and to support supervisors in fulfilling their responsibility for the training of staff who carry out RSD. The RSD Learning Programme has been developed as a mandatory functional training for all UNHCR staff who are responsible for carrying out or supervising RSD. It is also appropriate and recommended for staff whose responsibilities require them to play an active role in

building capacity in new or developing national asylum systems. Ressettlement (RST) staff who are required to elaborate individual eligibility analysis or to process particulary complex cases may also benifit from the RSD Learning Programme.

Training Provider UNHCR-GLCPROT

Language(s) English and French

Duration 3 months

AGD - Implementing the AGD Approach Implementing the AGD Approach

Training Provider UNHCR Online Courses

Language(s) English

AGD - What Does and Age, Gender and Diversity Approach Mean? What Does an Age, Gender and Diversity Approach Mean?

Training Provider UNHCR Online Courses

Language(s) English

Age, Gender and Diversity Approach The online course Age, Gender and Diversity Approach consists of two modules and a knowledge test. Module 1: What Does and Age, Gender and Diversity Approach Mean? Module 2: Implementing the AGD Approach The learning objectives: upon completing this course the participants should be able to: • explain how age, gender and diversity issues affect protection risks and programming; • explain how the AGD approach improved how we deliver protection services; • use AGD analysis in their work; • identify where targeted actions are needed; • explain how the AGD approach will be integrated in their work.

Training Provider UNHCR Online Courses

Language(s) English

Duration 2 hours 30 minutes

Best Interests of the Child – Basic Principles and Procedures This module reviews core principles important for development and well-being of the child and focuses on the best interests principle. It provides an overview of the best interests process and is suitable for protection, community service, programme and field staff – both manages and operational staff. Learning objectives: upon completing this module learners should be able to: •understand the fundamental principles of child rights; •describe the risks a child can be exposed to during childhood and displacement;•explain UNHCR’s role in child protection;•use the child protection systems approach to analysed and strengthen child protection programming;•define the best interests principle and its importance•explain the best interests process: best interests assessment (BIA) and best interests determination (BID);•plan, implement and manage child protection programmes with the best interest procedure as a key component.

Training Provider UNHCR Online Courses

Language(s) English

Creating Safe Learning Environments This course is based on UNHCRâ&#x20AC;&#x2122;s Guide on Safe Schools and Learning Environments: How to Prevent and Respond to Violence in Refugee Schools and IRCâ&#x20AC;&#x2122;s Healing Classrooms. The course focuses on developing the skills, knowledge and understanding that you will need when working in child and youth education and related areas. Its electronic format is meant to provide flexibility, including in your own time management, and to ensure that you have access to the resources that you will need.

Training Provider UNHCR Online Courses

Language(s) English

Different Needs - Equal Opportunities An Online course on Gender Equality developed by the Inter-Agency Standing Committee. The course takes the learner to the fictive country of Hatuk where torrential storms have killed thousands of people. In this emergency setting the course takes the learner through basic and critical steps to promote gender equality and to develop a gender sensitive response to the emergency. The course is 3 hours long and is built on the IASC Gender Handbook in Humanitarian Actionhttp://review.enspire.com/apps/interaction/beta1/trailer

Training Provider Inter-Agency Standing Committee

Language(s) English

Internally Displaced Persons (e-learning) This e-learning course is intended to ensure that interested UNHCR staff members are familiar with IDP protection and UNHCR’s responsibilities towards the internally displaced. It addresses the following areas: ● ● ●

● ●

the conceptual framework on internal displacement the legal framework relevant to UNHCR’s work with the internal displaced the inter-agency response to internal displacement, including UNHCR’s cluster leadership roles at the global level the Cluster Approach at the country level, and UNHCR’s protection and operational activities for the internally displaced.

The course consists of five modules and reviews definitions, legal aspects of internal displacement, inter-agency response at the global and country levels, as well as UNHCR’s operational response. There are many practical examples related to specific issues of IDP protection and assistance. At the end of the course, the participants are asked to take a test to confirm their understanding of the content. Once the test is passed and the course evaluation is completed, the course will be automatically recorded in the learner’s Fact Sheet. For affiliate staff, a system-generated certificate of completion will be issued.

Training Provider UNHCR Online Courses

Language(s) English

Duration 2:30 hs

Internally Displaced Persons Induction E-Learning

Eligibility Open to all staff.

Training Provider UNHCR Online Courses

Language(s) English

Managing an Effective Resettlement Operation (eLearning) This course forms part of the self study phase of the Resettlement Learning Programme. It can be also taken as a stand alone course for those interested in learning the different aspects of management of a resettlement operation.

The course objectives are:explain the responsibility of each staff member, including but not limited to senior managers, to contribute to a well-managed resettlement operation; ● ●

● ●

●

outline the principles of accountability and authorization and how these can be ensured; explain how related factors, such as reception facilities for persons of concern, contribute to a well-managed resettlement operation; describe how enquiries by persons of concern should be handled; explain the principle of transparency and outline important principles related to file management and maintenance of confidentiality of information; explain how fraud can occur; outline what preventive actions and post-fraud responses can be taken.

The course includes the following modules:

Module 1 - Introduction Find out why this course has been developed and how it will benefit UNHCR staff.

Module 2 - What makes a well-managed resettlement operation? Explore factors which contribute to a well-managed resettlement operation, including staff responsibilities and the importance of taking an integrated approach.

Module 3 - Managing expectations and security risks. Find out why managing expectations and security risks is such an important part of effective resettlement delivery.

Module 4 - File management Find out how effective file management contributes to a well-managed resettlement operation.

Module 5 - Authorization and accountability Find out why authorization and accountability form such an important part of a well-managed resettlement operation.

Module 6 - Fraud and anti-fraud measures Explore the issue of fraud in more detail; what the different types are and how we can help safeguard against it.

Module 7 - Stress management Discover the importance of stress management as part of a well-managed resettlement operation.

Module 8 - Summary Remind learners of the key learning points from the course.

Training Provider UNHCR Online Courses

Language(s) English

Duration 6 hours

Sexual and Gender-Based Violence (SGBV) The e-Learning course on Sexual and Gender-Based Violence (SGBV) explains key concepts that help to recognize SGBV and identify prevention and response strategies. The course examines causes, contributing risks and possible consequences of SGBV. The modules of the course outline core principles guiding prevention and response actions across main sectors. Objectives: after completing seven modules of this e-Learning, you will be able to: ● ● ● ● ● ● ● ● ●

Explain the meaning of SGBV Identify it’s causes, contributing risks and possible consequences Analyze where SGBV could be occurring in your operation Identify SGBV as a human rights violation and Analyze the ability to exercise rights in your operation Explain the multi-sectoral model Use the key elements of the action plan Implement effective and ethical data collection Build prevention and response actions based on key stages of the SGBV protection strategy

Training Provider UNHCR Online Courses

Language(s) English

Duration 8 hours

Statelessness The e-learning on statelessness is an interactive, practical online course. The purpose of this programme is twofold: first to raise awareness on statelessness, its causes and consequences, to explain UNHCR’s statelessness mandate, the relevant legal framework and other fundamental concepts. Second, it is to guide the learner – using practical examples and scenarios – through the typical activities of a UNHCR staff member working on statelessness. The programme contains 6 modules and an assessment. Objectives After this course you should be able to: ● ● ● ● ● ●

Define statelessness and the scale of the problem, Describe the causes and consequences of statelessness, Explain UNHCR’s mandate on statelessness and the relevant legal framework, List and define methods and actions which can be taken to identify a statelessness situation, Name actions which can be taken to prevent and reduce statelessness, Describe activities to protect the rights of stateless persons until a durable solution is found.

The course takes 3-4 hours to complete. Learners can stop any time and continue later from where they left off.

Selection Criteria Available to all

Training Provider UNHCR Online Courses

Language(s) English

Duration 5

The Identification of Refugees in Need of Resettlement Properly identifying refugees in need of resettlement consideration is one of the most crucial, yet challenging aspects of resettlement. This e-learning course forms part of the self-study phase of the Resettlement Learning Programme, but can also be taken as a stand-alone course.

The course objectives are to: ●

● ● ● ●

apply the appropriate tools and methods to map and profile the refugee population to identify protection interventions, including resettlement need; comprehend the identification challenges and suggest possible measures to address them; understand the importance of training and managing expectations; identify key partners in the identification of refugees in need of resettlement; recognize the importance of referral systems and an individual case management framework; outline the process for identifying groups in need of resettlement; identify gaps and potentials for improving the identification process in your own operation; explain the resettlement submission categories in detail; select the most appropriate submission category for a resettlement submission.

The course includes the following modules: ● ●

●

● ●

Module 1 introduces the course. Module 2 reviews overarching protection principles and highlights both the protection needs and potential vulnerabilities of segments of the refugee population. Module 3 reviews the specific considerations that need to be kept in mind when assessing certain profiles of persons of concern. Module 4 reviews identification systems and various tools and methods that are used to map and profile the protection needs of the refugee population, and identifies challenges in the process. Module 5 introduces the use of internal and external referral partners for individual referrals, and the process for identifying groups in need of resettlement. Module 6 examines the resettlement submission categories in depth. Module 7 allows you to check your understanding of the course material.

Training Provider UNHCR Online Courses

Language(s) English

Duration N/A

Mobile - Collection of International Legal Instruments Mobile eBook with complete Collection of International Legal Instruments.

Note: You will need to install the Learn & Connect Mobile app on your device to access the course. The course may take up to 30 minutes to appear on your mobile device.

Training Provider UNHCR Mobile Courses

Language(s) English

Resource Material Protection Digital Repository This community compiles protection-related learning tools: lesson plans, case studies, Power Point presentations and other materials developed by practitioners and checked by the GLC. In addition, it includes other useful tools, such as PPT templates and training guides on creating effective presentations.

Location N/A

Training Provider UNHCR-GLCPROT

Language(s) English

Duration N/A

Resettlement Essentials - Video Training Series This training series presents key topics from the revised 2011 UNHCR Resettlement Handbook in 10 short videos. Between 5 and 15 minutes long, the videos can be viewed individually or as a series, and are designed for UNHCR staff and partners involved in the identification, selection and processing of refugees in need of resettlement. The videos address the essential aspects required to ensure that UNHCRâ&#x20AC;&#x2122;s resettlement activities are effective and efficient, and address refugeesâ&#x20AC;&#x2122; needs with diligence, integrity, transparency and accountability.

Training Provider UNHCR Online Courses

Language(s) English

Duration 2 hours

Training video: Building Relationships with Communities This video, aims to make staff aware of how their attitudes and behaviours impact on operations and person of concern. The film is intended to be used for workshops and trainings on topics where interaction with persons of concern is particularly important. The film is accompanied by a facilitator's guide (in PDF format) containing exercises on communication and awareness on attitudes and it is recommended to use the guide jointly with the film.

Training Provider UNHCR Online Courses

Language(s) English (with French subtitles)

A familiarization session on features of Refworld 2013-2014 A familiarization session on features of Refworld 2013 for interested colleagues

Objectives By the end of the webinar the participants will be able to: 路

understand what type of documents are available;

路

navigate the new interface;

路

use a variety of search functions;

路

create a personal profile.

Location Webex

Schedule Upon request

Selection Criteria By invitation

Eligibility By invitaion

Training Provider Webex Training

Language(s) English

Duration 1 hour

Training Contact Admin Vitali MASLOUSKI

Using the Universal Periodic Review to enhance the protection of persons of concern to UNHCR The Universal Periodic Review (UPR) is a unique process, which involves a periodic review of the human rights records of all 193 UN Member States.

UNHCR’s engagement with the UPR requires a wide range of initiatives before, during and after the actual review of a country by the HRC. This engagement includes preparation of UNHCR contributions (incorporated in the compilation report), preparation of summary of key issues, coverage of the actual review and preparation of feedback reports, lobbying of national authorities for acceptation of recommendations, coverage of the adoption session (final report), and follow-up on relevant recommendations. Initial phases are critical as they may have a major impact on the following steps.

The purpose of this specific webinar is to scale up engagement with the UPR mechanism by colleagues covering countries scheduled for review during the UPR session, as this can contribute to enhance the protection of persons of concern to UNHCR.

Objectives The planned webinar would contribute more specifically to the following outcomes: -

Effective and timely preparation of UNHCR’s submissions to the UPR ;

Identification of the most relevant issues to be raised in the framework of the UPR;

Preparation of quality submissions increasing the chances of having recommendations

made on persons of concern or issues relevant to UNHCR retained and accepted; -

Informed participation in the preparatory phase of the UPR session, which involves a

wide range of activities be it at the national and at the HQ’s level; -

Clear understanding of the various steps that an effective engagement with the UPR

involves; -

Clear understanding of the difference between the UPR and other human rights

mechanisms; and -

Responding to various queries participants/ colleagues may have on UNHCR’s

engagement with the UPR;

Location Webex

Selection Criteria By invitation

Eligibility Colleagues covering countries (14) that are scheduled for review during the UPR session are expected to take part in the Webinar. Depending on the structure and needs of each Office,

up to 3 persons from one Office can participate.

Training Provider Webex Training

Language(s) English

Duration 1 hour

Training Contact Admin Vitali MASLOUSKI

Webinar - Engaging with the Committee on the Elimination of Discrimination against Women UN human rights treaty bodies are mandated with overseeing implementation of human rights standards by State parties, for respect, promotion and fulfilment of fundamental human rights of all persons – including persons of concern to UNHCR.

The Committee on the Elimination of Discrimination against Women is mandated with overseeing the implementation by State parties of the Convention on the Elimination of Discrimination against Women. The Committee’s periodic examination of State parties, can be a fruitful avenue for UNHCR to pursue protection objectives in particular in relation to women and girls of concern. The Committee has issued a standing invitation to UNHCR to submit “Confidential Comments“ with information on issues regarding the States to be examined.

In order to support UNHCR’s engagement through submission of Confidential Comments to the Committee, the Human Rights Liaison Unit invites relevant colleagues for a webinar on how engagement can be useful UNHCR protection and advocacy tool.

Objectives By the end of the webinar the participants will be able to:

Know which issues can be raised in Confidential Comments to the CEDAW and be

familiar with the possible positive protection impact of engaging with this body; -

Know the steps of the Confidential Comment and country examination cycle,

Understand the content and quality requirements for submitting Confidential

Comments to the CEDAW; -

Be inspired to follow up on the CEDAWâ&#x20AC;&#x2122;s Concluding Observations in national and

regional protection strategies.

Location Webex

Schedule - UN Human Rights Treaty Bodies - Committee on the Elimination of Discrimination against Women (CEDAW) - 14 January 10:00 GVA time;

Selection Criteria By invitation

Eligibility selected participants

Training Provider Webex Training

Language(s) English

Duration 1 hour

Training Contact Admin Vitali MASLOUSKI

Training Provider Webex Training

Training Contact Admin Szilvia RAKONCZA

Webinar - Pursuing protection objectives through the human rights treaty bodies - the

Committee on Rights of the Child UN human rights treaty bodies are mandated with overseeing implementation of human rights standards by State parties, for respect, promotion and fulfilment of fundamental human rights of all persons – including persons of concern to UNHCR.

The Committee on Rights of the Child is mandated with overseeing the implementation by State parties of the Convention on the Rights of the Child and it’s Optional Protocols. The Committee’s periodic examination of State parties, can be a fruitful avenue for UNHCR to pursue protection objectives in particular in relation to children of concern. The Committee has issued a standing invitation to UNHCR to submit “Confidential Comments“ with information on issues regarding the States to be examined.

Objectives By the end of the webinar the participants will be able to: -

Know which issues can be raised in Confidential Comments to the CRC and be familiar

with the possible positive protection impact of engaging with this body; -

Know the steps of the Confidential Comment and country examination cycle,

Understand the content and quality requirements for submitting Confidential

Comments to the CRC; -

Be inspired to follow up on the CRCs Concluding Observations in national and regional

protection strategies.

Location Webex

Schedule - UN Human Rights Treaty Bodies - International Convention on the Rights of the Child - 21 Oct 9.30 t0 11.30am GVA time;

Selection Criteria By invitation

Eligibility This webinar is especially targeting Protection staff from the operations covering countries to be examined by the Committee on Rights of the Child between January and June 2015.

Training Provider Webex Training

Language(s) English

Duration 1 hour

Training Contact Admin Vitali MASLOUSKI

Webinar - Pursuing protection objectives through the human rights treaty bodies - the Committee on Rights of the Child UN human rights treaty bodies are mandated with overseeing implementation of human rights standards by State parties, for respect, promotion and fulfilment of fundamental human rights of all persons – including persons of concern to UNHCR.

In order to support UNHCRâ&#x20AC;&#x2122;s engagement through submission of Confidential Comments to the Committee, the Human Rights Liaison Unit invites relevant colleagues for a webinar on how engagement can be useful UNHCR protection and advocacy tool.

Training Provider Webex Training

Training Contact Admin Szilvia RAKONCZA

Webinar on Guidelines on International Protection No. 10 The RSD Unit and the Protection Policy and Legal Advice Section (PPLA) in DIP would like to invite you to a webinar focusing on the recently published Guidelines on International Protection No, 10 on Claims to Refugee Status related to Military Service. The webinar will provide an overview on how to assess such claims and will provide participants with the opportunity to ask questions and share their knowledge. A resource person from Protection of National Security Unit (PNSU) will also be present to provide immediate answers to questions raised during the webinar. While the webinars are not meant to discuss individual cases, they will provide an opportunity to discuss the application of the Guidelines to specific caseloads.

Objectives The objective of the webinar is to enable participants to familiarize themselves with the Guidelines which were issued in December 2013, and to raise questions and issues relating to their specific operations when carrying refugee status determination regarding claims related to military service.

Location Protection

Selection Criteria N/A

Training Provider Webex Training

Language(s) English

Duration 2 hours

Training Contact SZIEBERT Daniel

Training Provider Webex Training

Training Contact Admin Alma HAPNES

Webinar on the 2013 Eligibility Guidelines for Afghanistan The RSD Unit and the Protection Information Unit (PIU) in DIP would like to offer a series of webinars focusing on the recently published Eligibility Guidelines for Afghanistan. These webinars will highlight the main changes in the August 2013 Guidelines compared to the December 2010 Guidelines, and will provide further background to some of the reasons for these changes. While the webinars are not meant to discuss individual cases, they will provide an opportunity to discuss the application of the Guidelines to specific caseloads. Initially, there are three sessions being offered, with the times adjusted to different Regions and time zones. Session 1 is adjusted to Americas, Session 2 to Europe and Session 3 to Asia. This setup doesn't mean that colleagues from different regions cannot join sessions scheduled for a particular region at all if the other dates are not suitable for them.

Training Provider Webex Training

Training Contact Admin Daniel SZIEBERT

Training Provider Webex Training

Training Contact Admin Daniel SZIEBERT

Webinar on the 2013 Eligibility Guidelines for Afghanistan

The RSD Unit and the Protection Information Unit (PIU) in DIP would like to offer a series of webinars focusing on the recently published Eligibility Guidelines for Afghanistan. These webinars will highlight the main changes in the August 2013 Guidelines compared to the December 2010 Guidelines, and will provide further background to some of the reasons for these changes. While the webinars are not meant to discuss individual cases, they will provide an opportunity to discuss the application of the Guidelines to specific caseloads. Initially, there are three sessions being offered, with the times adjusted to different Regions and time zones. Session 1 is adjusted to Americas, Session 2 to Europe and Session 3 to Asia. This setup doesn't mean that colleagues from different regions cannot join sessions scheduled for a particular region at all if the other dates are not suitable for them.

Training Provider Webex Training

Training Contact Admin Daniel SZIEBERT

to discuss the application of the Guidelines to specific caseloads. Initially, there are three sessions being offered, with the times adjusted to different Regions and time zones. Session 1 is adjusted to Americas, Session 2 to Europe and Session 3 to Asia. This setup doesn't mean that colleagues from different regions cannot join sessions scheduled for a particular region at all if the other dates are not suitable for them.

Objectives By the end of the webinar participants will be familiar with the UNHCR position on the international protection needs of asylum-seekers from Afghanistan, as set out in the Afghanistan Eligibility Guidelines.

Location Webex

Schedule Please consult with the sessions currently available.

Selection Criteria Open to RSD staff and protection staff in countries with significant Afghan caseloads.

Eligibility Open to RSD staff and protection staff in countries with significant Afghan caseloads.

Training Provider Webex Training

Language(s) English

Duration 1 1/2 hours

Training Contact SZIEBERT Daniel

Training Provider Webex Training

Training Contact Admin Daniel SZIEBERT

Writing an effective Resettlement Registration Form (RFF) An RRF is the most important document in the resettlement procedure. It is the document that forms the basis for a UNHCR resettlement referral. It contains not only biodata in respect of the Principal Applicant and each of the family members referred for resettlement by UNHCR, but also the flight history and the resettlement needs of the refugee, which is vital information for resettlement countries to make decisions. Therefore it is very important that the RRF is completed in accordance with UNHCR global standards, and in an accurate and effective manner.

Training Provider Webex Training

Training Contact Admin Szilvia RAKONCZA

Training Provider Webex Training

Training Contact Admin Szilvia RAKONCZA

Training Provider Webex Training

Training Contact Admin Szilvia RAKONCZA

Writing an effective Resettlement Registration Form (RFF)

An RRF is the most important document in the resettlement procedure. It is the document that forms the basis for a UNHCR resettlement referral. It contains not only biodata in respect of the Principal Applicant and each of the family members referred for resettlement by UNHCR, but also the flight history and the resettlement needs of the refugee, which is vital information for resettlement countries to make decisions. Therefore it is very important that the RRF is completed in accordance with UNHCR global standards, and in an accurate and effective manner.

Training Provider Webex Training

Training Contact Admin Szilvia RAKONCZA

Objectives By the end of the webinar the participants will be able to: â&#x2014;?

Describe the role of the RRF in resettlement processing, and the purpose of each of the RRF section

â&#x2014;?

Explain which information they will need to fill in in order to submit an effective RRF

Location Webex

Schedule - 13 November 2014

Selection Criteria By invitation

Eligibility Staff involved in preparation of RRF

Training Provider Webex Training

Language(s) English

Duration 60 - 80 minutes

Training Contact Admin Vitali MASLOUSKI

but also the flight history and the resettlement needs of the refugee, which is vital information for resettlement countries to make decisions. Therefore it is very important that the RRF is completed in accordance with UNHCR global standards, and in an accurate and effective manner.

Training Provider Webex Training

Training Contact Admin Szilvia RAKONCZA

Training Provider Webex Training

Training Contact Admin Szilvia RAKONCZA

Webinar for Blended Learning Using the Universal Periodic Review to enhance the protection of persons of concern to UNHCR The Universal Periodic Review (UPR) is a unique process, which involves a periodic review of the human rights records of all 193 UN Member States. UNHCRâ&#x20AC;&#x2122;s engagement with the UPR requires a wide range of initiatives before, during and after the actual review of a country by the HRC. This engagement includes preparation of UNHCR contributions (incorporated in the compilation report), preparation of summary of key issues, coverage of the actual review and preparation of feedback reports, lobbying of national authorities for acceptation of recommendations, coverage of the adoption session (final report), and follow-up on relevant recommendations. Initial phases are critical as they may have a major impact on the following steps.

Training Provider Webex Training

Training Contact Admin Szilvia RAKONCZA

Training Provider Webex Training

Training Contact Admin Szilvia RAKONCZA

2012- 2016 Education Strategy Workshop Education is a core component of UNHCR’sinternational protection and durable solutions mandate. In order to save lives, promote gender equality and sustainable peaceful coexistence, UNHCR staff, its partners and government counterparts ought to be abreast of the UNHCR Education Strategy. In this context a series of initiatives have been undertaken, including a workshop on the 2012- 2016 Eucation Strategy.

The workshop is in line with the fact that refugees value education and place it high on their priorities. Furthermore, quality education that builds relevant skills and knowledge enable refugees to live healthy, productive lives and builds skills of self—reliance. It is a fact that educated refugees provide leadership in displacement situations and in rebuilding

communities recovering from conflict. Therefore, education provides knowledge and skill development that strengthens the capacity of refugees to be agents of social transformation.

Thru the UNHCR Education Strategy, more children will go to school and to learn well. Moreover, the Strategy will also help UNCHR to improve expertise in education and increase funding for education. The UNHCR Education Strategy is framed by the 1951 Refugee Convention and relevant human rights instruments. It aims to meet Education for All targets, Millennium Development Goals and UNHCR Global Strategic Priorities.

Training Provider UNHCR-GLCPROT

Training Contact DESAMOURS Sandrine Dominique

2012- 2016 Education Strategy Workshop Education is a core component of UNHCRâ&#x20AC;&#x2122;sinternational protection and durable solutions mandate. In order to save lives, promote gender equality and sustainable peaceful coexistence, UNHCR staff, its partners and government counterparts ought to be abreast of the UNHCR Education Strategy. In this context a series of initiatives have been undertaken, including a workshop on the 2012- 2016 Eucation Strategy.

The workshop is in line with the fact that refugees value education and place it high on their priorities. Furthermore, quality education that builds relevant skills and knowledge enable refugees to live healthy, productive lives and builds skills of selfâ&#x20AC;&#x201D;reliance. It is a fact that educated refugees provide leadership in displacement situations and in rebuilding communities recovering from conflict. Therefore, education provides knowledge and skill

development that strengthens the capacity of refugees to be agents of social transformation.

Objectives To further strengthen staff capacity, upon completion of this course the learner will be able to:

· identify, in detail, key areas for improvement in the participants' country programmes in relation to local education priorities and the Education Strategy;

· map out an initial plan for in-country awareness raising on the strategy, on incorporating it within national and local level planning, and within APR planning for 2014;

· establish educational priorities in field operations;

· identify key criteria for effective implementing partners and capacity building approaches where necessary;

· identify innovative approaches to education quality improvement that can be incorporated within country-level education programming;

· use internationally-agreed minimum education standards, including in emergencies;

· identify key steps in data collection, monitoring and ongoing programme improvement.

Location English

Schedule Education Strategy Workshop: 20-23 February 2013, Dakar, Senegal

Selection Criteria Invitation sent to target countries, followed by nomination through representatives of selected operations

Eligibility By nomination through Senior Protection Officers or Senior Programme Officers

Training Provider UNHCR-GLCPROT

Language(s) English

Duration 5 days

Training Contact Admin Alma HAPNES

Best Interest Determination of the Child (BID) The principle of the best interests of the child has been the subject of extensive consideration in academic, operational and other circles. Legal documents relating to the protection of children, including those adopted by UNHCRâ&#x20AC;&#x2122;s Executive Committee on children of concern to the Office, systematically refer to it.

How to apply this principle in practice, however, often remains challenging for UNHCR and its

partners. Limited guidance is available on how to operationalize the best interests principle. The UNHCR Guidelines on Determining the Best Interest of a Child are intended as one step to help fill this gap.

Objectives To further strengthen staff capacity to perform qualitative and timely Best Interest Determination (BID) for children at risk as a joint effort between UNHCR and partners and in line with minimum standards and procedures as set out in the BID Guidelines. Upon completion of this course the learner will be able to: â&#x2014;?

Demonstrate knowledge of the concept, objectives and principles of BID;

â&#x2014;?

Understand the legal framework of BID and use BID as part of a comprehensive child protection system including: - Identify children who require BID; - Establish minimum standard procedures for BID implementation; - Reaching quality decisions through balancing facts and the rights of children; - Monitor and evaluate the BID process; - Emphasize BID as a Child Protection mechanism, part of a larger Child Protection

Program;

Location depend on time zone

Selection Criteria By nomination through representatives of selected operations.

Eligibility By nomination through Senior Protection Officers or Senior Programme Officers

Training Provider UNHCR-GLCPROT

Language(s) English, French and Spanish

Duration 4 days

Training Contact DESAMOURS Sandrine Dominique

Country of Origin Information Learning Programme (COI) The Country of Origin Information Learning Programme (COI) addresses country of origin information and how to research this critical information for effective refugee status determination (RSD). The programme incorporates an e-learning phase (15-20 hours) and a 1-day face-to-face meeting The e-learning phase of the programme is based on the COI Module of the European Asylum Curriculum (EAC). More information on the EAC (and on the COI Module within it) is available at: http://www.gdisc.org/uploads/tx_gdiscdb/EAC_Final_Curriculum_051107_01.pdf Please note that the COI Module of the EAC is also suitable for people working outside the European Union.

Objectives Improve skills and analysis in the field of country of origin information.

Upon completion of this course the learner will be able to: ●

Understand the role of COI in the context of RSD/asylum procedures;

●

Apply quality standards in COI research;

●

Identify and select relevant and reliable sources and information;

●

Conduct efficient and creative research;

●

Administer and document research results according to quality control standards.

Location Depending on region covered

Schedule COI face-to-face meetings for 2015: tbc

Selection Criteria Participants are nominated in coordination with the head of the local protection team concerned, according to the number of slots allocated to each operation.

Eligibility The available number of places is limited to 20 for each learning programme. Eligibility is determined in consultation with the Bureaux and relevant country offices.

Training Provider UNHCR-GLCPROT

Language(s) English

Duration 15-20 hours self-study phase and 1-day workshop

Training Contact TAX Blanche

Education in Emergencies The training aimed to equip front-line protection and programme staff to design rapid, adapted and efficient programmes in education in emergencies. This includes the development of skills and knowledge related to: -

Impact of the emergency and forced displacement on children and education

Framework for Education in Emergencies (EiE): coordination with UNICEF,

harmonization of standards through the use of INEE Minimum Standards for Education in Emergencies -

Technical Components of Education in Emergencies: Assessment in education in

emergencies , Supplies and logistics; Provision of non-formal safe learning spaces and recreational activities; Psychosocial support and strategies; curricula; Planning, Human and financial resources; Teacher mobilization in an emergency ; Monitoring and evaluation; coordination mechanisms

Objectives Support Objective 6 of the Global Education Strategy â&#x20AC;&#x153;Education will be part of all emergency responsesâ&#x20AC;?. At the end of the workshop, participants will: 1.

Be able to describe the technical components of education in emergency preparedness

and response and their practical application, 2.

Have a better understanding of the links between education and protection,

Understand coordination and integration with other sectors,

Be aware of minimum standards for education in emergencies,

List the priority steps / processes that need to be put in place or strengthened in their

country of work

Location Protection

Selection Criteria By nomination through representatives of selected operations.

Training Provider UNHCR-GLCPROT

Language(s) English

Duration 3-5 days

Training Contact Admin Alma HAPNES

EU Asylum Law and Policy Training The EU Asylum Law and Policy Training is aimed at UNHCR staff who are working in Europe, or beyond, in a context or on issues related to the EU’s asylum legislation and policy actions. It focuses on strengthening participants’ knowledge of the European Union acquis on asylum and other issues of concern to UNHCR. It includes presentations and discussion on: a. Legal and political foundations of the Common European Asylum System (CEAS) b. EU Asylum Legislation Update on Directives and Regulations c. Role of the Courts (nationals and regional – notably ECHR and CJEU) d. Practical Cooperation on Asylum e. Solidarity and Responsibility-sharing within the EU f. Migration and Border Management, including Frontex g. Returns and Readmission

Objectives The primary goals of the Training are to: • Develop knowledge and understanding of the European Union Law and policy on asylum and

related mechanisms and institutions. • Develop understanding of how the EU acquis on asylum interrelates with the international obligations of States and the mandate and activities of UNHCR.

Location Regional - Europe

Schedule 2014 schedule is to be decided.

Selection Criteria Priority will be given to protection or PI colleagues who have recently taken up/will take up posts in EU Member States, or otherwise newly working on EU issues. The available number of places is limited to 25. Colleagues who wish to take part, and who have their supervisors’ approval to do so, are encouraged to express their interest by email to Ms Eveline Snauwaert (snauwaer@unhcr.org). When expressing interest, the following information should be provided: - Name- Post- Duty station- Connection between own work and EU issues. Participants would be requested to meet the costs of travel to Budapest; as well as terminal expenses and DSA. This will need to be covered from their office's own ABODs, and thus their participation and these costs will require their supervisors' approval.

Eligibility The EU Asylum and Policy Training is aimed at UNHCR staff who are working in Europe, or beyond, in a context or on issues related to the EU’s asylum legislation and policy actions.

Training Provider UNHCR-GLCPROT

Language(s) English

Duration 3 days

Training Contact DEFRAITEUR Virginie

Statelessness Short Course The Statelessness Short Course focuses on building participants' knowledge of the concept, causes and impact of statelessness, as well as some of the main tools and strategies that can be employed to address statelessness. The structure and content of the course is carefully tailored to develop participants' understanding of each of the components of a response to statelessness: the identification, prevention and reduction of statelessness and the protection of stateless persons. The Course caters primarily for UNHCR staff members and seeks to foster a common understanding of UNHCR's statelessness mandate and activities. Staff from other UN agencies and key NGO partners may also participate if selected by offices in the participating UNHCR offices.

Objectives The primary goals of the Course are to: ●

Build knowledge of the concept, causes and impact of statelessness, as well as some of the main tools and strategies that can be employed to address statelessness.

●

Develop an understanding of each of the components of a response to statelessness and how they relate to one another.

●

Foster a common understanding of UNHCR's statelessness mandate and activities.

●

Enhance a collaborative approach to statelessness through the training of key partners.

Upon completion of the Course the learner will be able to: ●

Explain the concept, causes and impact of statelessness.

●

Discuss the main tools and strategies that can be employed to identify, prevent and reduce statelessness and to protect stateless persons.

●

Explain UNHCR's statelessness mandate and describe a range of activities undertaken within this mandate.

●

Formulate basic objectives for the identification, reduction and prevention of statelessness and the protection of stateless persons based on a preliminary assessment of a particular country situation.

Location Depending on regions covered

Selection Criteria The Country or Regional Representative nominates candidates according to the number of slots allocated to each operation. The selection of participants is undertaken by the Statelessness Unit in the Division of International Protection and the relevant Bureau.

Eligibility The Statelessness Short Course is open for professional UNHCR staff, senior general service staff, staff of UN agencies and NGO partners working on prevention and response to statelessness.

Training Provider UNHCR-GLCPROT

Language(s) English

Duration 3-day course

Training Contact LAAKKO Anne

Workshop for Blended Learning Protection Learning Programme (workshop) The Protection Learning Programme (PLP) aims to create a common understanding of UNHCRâ&#x20AC;&#x2122;s mandate for international protection and related international legal standards, and enhances knowledge and skills to be applied in the delivery of International Protection. The Programme guides participants through the various stages of a refugeeâ&#x20AC;&#x2122;s life; identifying problems which may arise and ways of addressing them through a thorough age, gender and diversity analysis. The PLP aims to show how boys, girls, men and women of different ages and backgrounds experience the refugee journey differently, which may require differing responses to the protection problems they face. Particular emphasis is paid to enhancing the

capacity of staff to prevent and respond to sexual and gender-based violence. While reference is made to the refugee life cycle, the focus of the PLP is on the protection of all persons of concern.

Objectives In line with the principles of the Agenda for Protection and the Code of Conduct, the Protection Learning Programme broadly aims at: Fostering a common understanding of protection, international legal standards, and the complementarities of UNHCRâ&#x20AC;&#x2122;s mandate with that of our partners; - Enhancing protection knowledge and skills; - Promoting a team-based and partnership approach; - Soliciting feedback and opinions on operational concerns in the field and examining how problems can be addressed collectively. Upon completion of this course the learner will be able to: - Demonstrate an understanding of the international legal framework (refugee law, human rights law, international humanitarian law, international criminal law and the Guiding Principles on Internal Displacement), and related UNHCR policies; - Address operational protection concerns and priorities together with operational partners;Adopt a rights-based approach to their work, as well as individual and collective accountability; - Incorporate participatory assessment and an age, gender and diversity perspective in their work. Help participants to respond to the particular challenges in their offices.

Location Regional

Schedule PLP Asia - launch: 29 Aug 2014 (self-study starts on 6 Oct, workshop 19-23 Jan. 2015; Bangkok, Thailand PLP Americas 2014/2015 (in English) - launch: 22 Sept. 2014 (self-study starts on 3 Nov, workshop 23-27 Feb 2015); PLP Southern Africa - launch: 27 January 2015 - self-study: 30 March-14 June 2015 - workshop: 6-10 July 2015, place tbc; PLP Francophone Africa - launch: 27 January 2015 - self-study: 2 March-17 May 2015 workshop: 8-12 June 2015 place tbc;

PLP Europe - launch: 1 March - self-study: 10 August - 25 October - workshop: 23-27 November ; PLP MENA - launch: 1 March - self-study: 20 April - 5 July - workshop: 2-6 August PLP SURGE - launch: tbc - self-study: 22 June - 6 September - workshop: 5-9 October;

Selection Criteria The PLP is open to all professional UNHCR staff, senior general service staff and UNHCR partners working in support of protection. Interested and eligible staff can directly apply.Participants will be selected by the Global Learning Centre, in consultation with the Bureaux and the Senior Regional Training Officers.

Eligibility The PLP is open to all professional UNHCR staff, senior general service staff and UNHCRpartners working in support of protection.

Training Provider UNHCR-GLCPROT

Language(s) English, French, Spanish

Duration 6 months

Training Contact HAPNES Alma Ibrisimovic

Workshop for Blended Learning Refugee Resettlement Fraud Based on the framework of the Policy and Procedural Guidelines: Addressing Resettlement Fraud Perpetrated by Refugees, the Refugee Resettlement Fraud Learning Programme (RRFLP) is designed to develop field staff skills in investigative techniques and reporting procedures. The programme consists of a six-week self-study and a four-day workshop, designed for field-staff with an exposure to resettlement and fraud, but with no prior experience with

investigations.

Objectives Having completed this programme, participants will be able to:

describe the investigation of resettlement fraud by refugees according to the Policy and

Procedural Guidelines ·

apply investigation and reporting techniques in the pre-investigation procedure

develop an investigation plan to respond to fraud allegations implicating refugees

collect evidence through document review and biometric sources, while respecting the

chain of custody ·

develop an investigation report for a Representative with recommendations for

corrective actions

Location English

Selection Criteria N/A

Training Provider UNHCR-GLCPROT

Language(s)

English

Duration 7 weeks

Training Contact MASLOUSKI Vitali

Workshop for Blended Learning Refugee Status Determination Learning Programme (RSD LP) The Refugee Status Determination (RSD) Learning Programme is one of several initiatives to ensure that UNHCR staff responsible for examining and deciding refugee claims have the necessary knowledge, skills and resources to do so, and to support supervisors in fulfilling their responsibility for the training of staff who carry out RSD. The RSD Learning Programme has been developed as a mandatory functional training for all UNHCR staff who are responsible for carrying out or supervising RSD. It is also appropriate and recommended for staff whose responsibilities require them to play an active role in building capacity in new or developing national asylum systems. Ressettlement (RST) staff who are required to elaborate individual eligibility analysis or to process particulary complex cases may also benifit from the RSD Learning Programme.

Objectives To ensure that UNHCR staff responsible for examining and deciding refugee claims have the necessary knowledge, skills and resources to do so.

Upon completion of this course the learner will be able to: â&#x2014;?

Demonstrate knowledge of the procedural and substantive aspects of RSD, with a view to enhancing the quality of RSD undertaken in participating regions;

â&#x2014;?

Undertake RSD in particularly complex eligibility situations, including in processing asylum claims in the context of secondary movement and situations of armed conflict;

●

Conducting effective (and AGD-sensitive) RSD interviews, making sound, well-supported credibility assessments, researching and using relevant country of origin information and drafting accurate and well-written RSD assessments;

●

Evaluate the efficiency, quality and transparency of RSD procedures and participate more actively in efforts to enhance standards in these areas;

●

Understand the existing UNHCR standards and resources that are relevant to RSD, and how to interpret and apply them in carrying out their RSD responsibilities;

●

Understand UNHCR’s authority to carry out and supervise RSD, and the considerations affecting where and how UNHCR undertakes these functions.

Location Depending on regions covered

Schedule tbc

Eligibility The RSD Learning Programme is open to all staff (international and national, including UNVs, JPOs, national professional officers, senior general service staff and RSD consultants ) who are responsible for carrying out or supervising RSD, as well as staff whose responsibilities require them to play an active role in building capacity in new or developing asylum systems. RST staff who are required to elaborate individual eligibility analysis or to process particularly complex cases may also benefit from the RSD Learning Programme.

Training Provider UNHCR-GLCPROT

Language(s) English and French

Duration

Four-month programme

Training Contact Ureche Beatrice

Workshop for Blended Learning Resettlement Learning Programme (RLP) The Resettlement Learning Programme (RLP) has grown out of the successful experience of the joint RSD and Resettlement Learning Programme. This programme was developed in order to ensure a more in-depth focus on resettlement. Considering the significant progress that has been made in the past five years, when more than 330,000 refugees were resettled, resettlement continues to play a vital role in protecting individual refugees at risk, including in response to emergency refugee situations. In addition, resettlement also has a role in sharing responsibilities with refugees hosting governments and the strategic search of solutions, in particular for protracted refugee situations. As a result, UNHCR continues to strengthen its resettlement activities and operations. In this vein, the RLP aims to contribute to a more coherent and predictable resettlement delivery that addresses refugeesâ&#x20AC;&#x2122; protection needs with diligence, integrity, transparency and accountability. Structure and Methodology of the Programme The RLP is a six-month thematic programme that complements the Protection Learning Programme by offering distance self-study, coached and web-based modules and a workshop that deals specifically with resettlement.

Objectives The RLP aims to enhance the knowledge and skills of resettlement practitioners. Upon completion of this course, the learner will be able to: â&#x2014;?

Self-assess their knowledge and expertise to perform resettlement and identify key areas for individual improvement;

â&#x2014;?

Understand policy, global issues and key challenges relating to resettlement, including the

concept of comprehensive durable solutions strategy and the strategic use of resettlement; ●

Identify refugees in need of resettlement and assess their cases in conformity with UNHCR’s established resettlement categories;

●

Understand the various phases / methods of the resettlement process and improve the quality of the resettlement submissions;

●

Understand the basics of Refugee Status Determination (RSD) and identify areas that need to be clarified during the resettlement interview;

●

Examine issues such as the reception of refugees and handling enquiries, file management and confidentiality; and

●

Contribute to upgrading the efficiency, quality and transparency of resettlement procedures in their Offices.

Location Depending on regions covered

Schedule RLP for Eastern, Horn and Great Lakes of Africa 2013-2014; Self Study: December 2013March 2014; Workshop: 7-11 April 2014, Nairobi, Kenya; Project: April- May 2014

Selection Criteria Priority for participation in the programme will be given to staff directly involved in resettlement activities, but colleagues contributing to the identification of resettlement cases as well as those involved in other protection and community services activities are encouraged to also apply. Instructions on how to apply can be found in the launching memorandum and interested UNHCR staff members can apply directly through the Learn & Connect platform.The selection of participants will be undertaken by the Resettlement Service in the Division of International Protection and the relevant Regional Bureaux.

Eligibility The RLP is open to all professional UNHCR staff, senior General Service staff and UNHCR partners working in support of resettlement and other protection activities.

Training Provider UNHCR-GLCPROT

Language(s)

English

Duration 6-month programme

Training Contact GOMEZ FERNANDEZ Maria Luisa

Workshop for Blended Learning The Facilitation of Protection Learning (FPL) The programme is designed for UNHCR Protection staff to provide support and guidance in facilitating learning for staff members and partners of UNHCR. After successful completion of this learning programme, the participants will become members of a team of dedicated and fully trained field-based facilitators. Members of the team can be called upon to join the Global Learning Centre (GLC) in facilitating the self-study phase and delivering the workshop component of different sessions of the Protection Learning Programme (PLP). and other thematic learning programmes such as Refugee Status Determination (RSD), Statelessness (TPLP), the Short Course on Statelessness, Resettlement (RLP), Best Interest Determination of the Child (BID), and Country of Origin Information LP (COI). Duration of session: Self-study phase (two months), workshop (5 days), implementation of project (to be finalized no later than 3 months after the workshop).

Objectives To improve your skills in planning, developing and delivering protection learning programmes both at a distance (self study) and face-to-face (workshop). Upon completion of this course the learner will be able to: Understand and apply theories and principles of adult learning; Analyze and assess the (learning) problem; Design the learning intervention; Develop the learning material; Implement the learning solution; Evaluate the results and impact; Practice facilitation skills, both on a distance and face-to-face; and Potentially be selected to join the GLC in facilitating protection learning programmes such as the PLP, RSD, RLP, TPLP, BID, COI.

Location Depending on regions covered

Schedule FPL Asia (selected operations in Central Asia: Afghanistan, Iran, Pakistan) - launch: 12 Mar 2014 (Self-study starts on 14 Apr 2014; workshop 16-20 June); FPL MENA (with focus on emergencies and host communities) - launch: 26 June 2014 (Self-study starts on 18 Aug 2014; workshop 19-23 Oct); FPL on Child Protection and Education (in French) - launch: 18 Aug 2014 (self-study starts on 22 Sep; workshop 24-28 Nov);

Selection Criteria Following instructions sent by a launching memorandum, interested UNHCR staff members with facilitation experience can apply. The selection of participants will be conducted by the Global Learning Centre and the respective Senior Regional Protection Training Officer.

Eligibility Interested UNHCR staff members with facilitation experience can apply.

Training Provider UNHCR-GLCPROT

Language(s) English and French

Duration 5-month programme

Training Contact DELFABRO DEMARCHI Claudio

Workshop for Blended Learning Thematic Protection Learning Programme on Statelessness (TPLP)

The Thematic Protection Learning Programme (TPLP) focuses on strengthening participants’ capacity to develop and carry out strategies to identify, prevent and reduce statelessness and ensure the protection of stateless persons. The Programme seeks to build on the inter-agency approach by training UNHCR staff members but also staff of other UN agencies and key NGO partners. This eight-month blended programme focuses on a limited range of countries from the same region, bringing together a critical mass of UNHCR and other UN agencies staff, as well as NGO partners.

Objectives The primary goals of the Programme are to: ●

Foster a common understanding of the impact, causes and possible responses to statelessness as well as the international obligations of States and the mandate of UNHCR and other UN agencies in this domain;

●

Enhance knowledge, skills, and attitudes to help ensure that participants are able to put in place strategies to address statelessness through prevention and reduction-related activities and/or through enhancing the enjoyment of human rights by stateless persons.

Upon completion of this course the learner will be able to: ●

Identify and analyze statelessness situations including gaps in national legislation and practice that may lead to statelessness, possible avenues to acquisition of nationality and protection issues faced by stateless persons;

●

Identify strategic partnerships and promote a team-based approach among UNHCR staff, other international agencies and NGO partners and governments in order to achieve more effective responses;

●

Formulate objectives for the reduction and prevention of statelessness and the protection of stateless persons and to design action plans to implement those objectives.

Location Depending on regions covered

Schedule TPLP Programmes in 2013:TPLP for Africa - launched June 2013, Workshop November 2013 (exact dates and location to be confirmed).

Eligibility The TPLP on Statelessness is open for professional UNHCR staff, senior general service staff, staff of UN agencies and NGOs partners working on prevention and response to statelessness.

Training Provider UNHCR-GLCPROT

Language(s) English (UK)

Duration Seven-months programme

Training Contact BRANDVOLL Jorunn

Programme The dynamics of todayâ&#x20AC;&#x2122;s mass population displacements require a comprehensive and integrated approach. UNHCR is mandated to provide international protection which involves supporting communities to rebuild their social structures, realize their rights and find durable solutions. Under this section you will find training on general and specific aspects of programme management as well as events on operational issues such as health, livelihoods and environment.

Coordination and Leadership Skills for UNHCR Technical Expert Staff (Co-Tech) Coordination and Leadership Skills Programme for UNHCR Technical Expert Staff (Co-Tech) is a two months blended learning programme comprising of a self-study phase (six weeks) and a workshop (4 Â˝ days). The programme aims to provide technical specialists with a set of skills that will enable them to lead or co-lead UNHCR sectorial working groups in refugee operations. The Technical Experts (Shelter Coordinators, Physical/Site Planners, Public Health Officers, Nutritionists, Food Security Officers, WASH Officers, Livelihood Officers and Environmental Officers,) working with Governments, large number of NGOs, and other UN agencies in providing shelter and settlement, public health, nutrition, WASH, food security, etc. will be equipped with skills that facilitate better coordination, negotiations and dialogue with various stakeholders while performing their daily tasks. Additionally, an overall introduction of relevant protection and programme elements will enable UNHCR technical experts to contribute better during all phases of the programme management cycle.

Selection Criteria Eligibility: P-3 (NOC) and P4 (NOD) grade levels, who perform technical expert functions (e.g. Shelter Coordinators, Physical /Site Planners, Public Health Officers, Nutritionists, Food Security Officers, WASH Officers, HIV Officers, Livelihood Officers, Environmental Management Officers).

Training Provider UNHCR-GLCOPS

Language(s) English (UK)

Duration 2 month

Coordination and Leadership Skills Programme for UNHCR Technical Expert Staff (Co-Tech) Cohort 2 Coordination and Leadership Skills Programme for UNHCR Technical Expert Staff (Co-Tech) is a two months blended learning programme comprising of a self-study phase (six weeks) and a workshop (4 Â˝ days). The programme aims to provide technical specialists with a set of skills that will enable them to lead or co-lead UNHCR sectorial working groups in refugee operations. The Technical Experts (Shelter Coordinators, Physical/Site Planners, Public Health Officers, Nutritionists, Food Security Officers, WASH Officers, Livelihood Officers and Environmental Officers,) working with Governments, large number of NGOs, and other UN agencies in providing shelter and settlement, public health, nutrition, WASH, food security, etc. will be equipped with skills that facilitate better coordination, negotiations and dialogue with various stakeholders while performing their daily tasks. Additionally, an overall introduction of relevant protection and programme elements will enable UNHCR

technical experts to contribute better during all phases of the programme management cycle.

Training Provider UNHCR-GLCOPS

Language(s) English (UK)

Duration 2 month

Operational Data Management Learning Programme (ODMLP Cohort7) (English) The Operational Data Management Learning Programme is a cross-sectoral flagship learning programme for UNHCR staff that has been developed to improve data collection and management capacity in UNHCR operations. The data collection and management principles taught in the curriculum apply equally well to refugees, IDPs and other populations of concern and use non-sector specific examples from all UNHCR activities, including registration, SGBV, child protection, health, durable solutions, education, just to name a few. Staff members with grades from GL4 to P4 are invited to apply, particularly those involved in either the operational side of collecting, analyzing and using data or the technical side of managing databases. ODMLP is structured with a self-study component, followed by a workshop and a personal graduation project.

Selection Criteria Staff members whose major responsibilities include at least one of the following are encouraged to apply: use data in decision making, data related activities, data manipulation, data collection, data analysis, data entry and organisation.Priority for admission will be given to people based on operational need, representation from many sectors, seniority, and diversity (regional and demographic). From G4 to P4 both national and international UNHCR staff members are welcome to apply. Staff members whose major responsibilities include at least one of the following are encouraged to apply: use data in decision making, data related activities, data manipulation, data collection, data analysis, data entry and organisation.

Training Provider UNHCR-GLCOPS

Language(s) English

Operational Data Management Learning Programme (ODMLP) (English) The Operational Data Management Learning Programme is a cross-sectoral flagship learning programme for UNHCR staff that has been developed to improve data collection and management capacity in UNHCR operations. The data collection and management principles taught in the curriculum apply equally well to refugees, IDPs and other populations of concern and use non-sector specific examples from all UNHCR activities, including registration, SGBV, child protection, health, durable solutions, education, just to name a few. Staff members with grades from GL4 to P4 are invited to apply, particularly those involved in either the operational side of collecting, analyzing and using data or the technical side of managing databases. ODMLP is structured with a self-study component, followed by a workshop and a personal graduation project.

Training Provider UNHCR-GLCOPS

Language(s) English

Programme Management Level 2 (PM2) The PM2 is part of a comprehensive competency-based curriculum for the programme management function complementing the Programme Management Level 1 (PM1) course. The PM2 targets UNHCR staff with proven expertise in programme management and aims at addressing the knowledge, skills and attitudes required for a successful performance in a senior programme management function.Like other UNHCR core learning programmes, the PM2 is structured around a self-study component, followed by a workshop. Completion of the self-study phase is a requirement in order to attend the workshop.

Selection Criteria Interested applicants must submit an application form. UNHCR staff members working in Programme Management at the P3 and P4 level and experienced National Officers are invited to apply. Staff members who have already completed the PM1 learning programme may apply too.The PM2 online modules will be available to all staff as of 2015.

Training Provider UNHCR-GLCOPS

Language(s) English (UK)

Chartfield Combinations 2.0 The Chartfield Combinations e-learning is a short and practical online course that explains what a chartfield is. Learners are taken through the various chartfield elements in order to familiarize themselves with the correct chartfield combinations for operations and administrative budget transactions.

Training Provider UNHCR Online Courses

Language(s) English

Introduction to Results-Based Programme Management Course and Assessment (2013 edition) The course explains how UNHCR programmes should be managed to make sure that interventions by UNHCR and its implementing partners bring positive change to the lives of our Population of Concern. It also provides an overview of the key approaches that guide all

UNHCR operations.This is the e-learning and test part.

Training Provider UNHCR Online Courses

Language(s) English

Module 1 – Introduction to Operational Data Management This module explains what Operational Data Management is and its importance in UNHCR operations. After studying this module learners should be able to •explain the basics of operational data management; •describe the difficulties of collecting data in refugee and IDP situations•describe the challenges of Sexual and Gender Based Violence (SGBV) data collection and analysis.You can complete this e-learning as part of the Operational Data Management Learning Programme (ODMLP) or as a stand-alone module. This module focuses on the overall theme of the ODMLP course and provides an overview of many of the topics covered in the other modules of the course.

Training Provider UNHCR Online Courses

Language(s) English

Training Provider UNHCR Online Courses

Language(s) English

Module 10 – Introduction to Geographic Information Systems Geographic Information Systems (GIS) are based on the linkage of data with a location to support spatial analysis of data. This combination allows for the generation of data maps for use in planning. This module focuses on mapping basics and how to prepare maps in humanitarian emergencies. After studying this module learners should be able to •distinguish between types of maps and mapping methods; •decide on the type of map appropriate to a task;•decide on the method sufficient for preparing the data;•perform the necessary data

preparations.You can complete this e-learning as part of the Operational Data Management Learning Programme (ODMLP) or as a stand-alone module.

Training Provider UNHCR Online Courses

Language(s) English

Module 13 - Storing operational data In this modules learners look at the tools and procedures that are based on the use of computer database. It starts with the introduction to the main types of databases. This is a very practical module and it teaches several software skills for managing and manipulating data in databases. After studying this module learners should be able to •describe the key features and different forms of a database; •sort and filter a spreadsheet database;•explain the operational impact of non-standard data.You can complete this e-learning as part of the Operational Data Management Learning Programme (ODMLP)

Training Provider UNHCR Online Courses

Language(s) English

Module 14 - Cleansing and analysing data This module explains cleansing and analyzing data – a procedure that ensures the value of data. The module also demonstrates the power of pivot tables to summarize masses of data in a spreadsheet. After studying this module learners should be able to •explain importance of metadata;•use common techniques for cleansing refugee biodata;•ensure compatibility between sector-specific data from partners and UNHCR registration systems;•format data in spreadsheets;•summarize data in spreadsheets using a pivot table.You can complete this e-learning as part of the Operational Data Management Learning Programme (ODMLP) or as a stand-alone module.

Training Provider UNHCR Online Courses

Language(s) English

Module 16 – How relational databases work In this modules learners investigate through examples, activities and a case study the power of relational databases. After studying this module learners should be able to •describe the relationship between operational requirements and database structure; •explain the structure and function of relational databases;•describe the advantages and disadvantages of different data structures;•explain the role of tables, forms, reports and queries in a relational database.You can complete this e-learning as part of the Operational Data Management Learning Programme (ODMLP) or as a stand-alone module.

Training Provider UNHCR Online Courses

Language(s) English

Module 16 – How relational databases work

Training Provider UNHCR Online Courses

Module 17 – Maintaining a relational database In this module learners investigate the basic operations that can be performed on a relational database using Microsoft Access. After studying this module learners should be able to •perform basic operations using Microsoft Access;•explain the structure and function of a client server architecture;•describe the uses of a tiered access in a database environment.You can complete this e-learning as part of the Operational Data Management Learning Programme (ODMLP) or as a stand-alone module.

Training Provider UNHCR Online Courses

Language(s) English

Module 17 – Maintaining a relational database

Training Provider UNHCR Online Courses

Module 18 - Gathering data using participatory assessments Quantitative data, such as statistical data, is limited in its ability to fully describe a situation or environment. In order to interpret and contextualize statistics, you need qualitative data that usually takes the form of a narrative as well. UNHCR has developed the Participatory Assessment Tool to help staff members systematically collect qualitative data, including information from groups who may not normally have a loud voice. After studying this module learners should be able to: •Explain the interdependent relationship between qualitative and quantitative data. •Describe the methodology of participatory assessment and how UNHCR conducts participatory assessment with people of concern. •Discuss and demonstrate how applying participatory assessment can promote age, gender, and diversity mainstreaming, community-based approach, and rights-based approach in data collection. •Discuss, explain, demonstrate, and apply protection risks analysis with persons of concern and how this interactive information-gathering forms baseline data. •Discuss the importance of engaging every refugee in data collection, planning, implementation, monitoring, and evaluation throughout the programme cycle. 0.

Training Provider UNHCR Online Courses

Language(s) English

Module 19 – Introduction to Survey Methodology – Part I. This module describes the basic terminology of the subject matter. It also explains the different methodologies and techniques that UNHCR uses to collect data. This module is complemented by Module 20 – Introduction to Survey Methodology – Part II. After studying this module learners should be able to •Explain the key concepts of survey methodology;•Explain the differences between probabilistic and non-probabilistic sampling;•Explain what triangulation of information means and why it is useful;•Explain when a survey can be useful to obtain information compared to other data collection techniques available.You can complete this e-learning as part of the Operational Data Management Learning Programme (ODMLP) or as a stand-alone module.

Training Provider UNHCR Online Courses

Language(s) English

Module 2 – Basic Mathematical Skills

A number of basic mathematical topics – rounding numbers, estimation and rates – are discussed in this module to ensure that learner can apply them accurately in your work and to prepare you for the following modules. After studying this module learners should be able to•explain the need for consistency in the manipulation and interpretation of mathematical expressions •apply rounding of numbers to a given number of decimal places or significant places•appreciate the potential errors arising from rounding; and calculate a rate in terms of a percentage, proportion or ratio and to convert from one form to anotherThis module has a pre-test. If you pass the pre-test, the module will be recorded as completed. However we strongly encourage you to go through the module even if you have passed the pre-test.You can complete this e-learning as part of the Operational Data Management Learning Programme (ODMLP) or as a stand-alone module.

Training Provider UNHCR Online Courses

Language(s) English

Module 2 – Basic Mathematical Skills A number of basic mathematical topics – rounding numbers, estimation and rates – are discussed in this module to ensure that learner can apply them accurately in your work and to prepare you for the following modules. After studying this module learners should be able to•explain the need for consistency in the manipulation and interpretation of mathematical expressions •apply rounding of numbers to a given number of decimal places or significant places•appreciate the potential errors arising from rounding; and calculate a rate in terms of a percentage, proportion or ratio and to convert from one form to anotherThis module has a pre-test. If you pass the pre-test, the module will be recorded as completed. However we strongly encourage you to go through the module even if you have passed the pre-test.You can complete this e-learning as part of the Operational Data Management Learning Programme (ODMLP) or as a stand-alone module.

Training Provider UNHCR Online Courses

Language(s) English

Training Provider UNHCR Online Courses

Language(s) English

Module 20 – Introduction to Survey Methodology – Part II. This module builds on Module 19 – Introduction to Survey Methodology – Part I. This module focuses on the different survey types and what steps we should consider when undertaking the survey. It also gives important hints on what are the typical weaknesses in surveys and how to avoid them. After studying this module learners should be able to •Explain the difference between survey and registry data;•Describe the different type of surveys;•Explain the general steps to consider when undertaking a survey;•Identify some of the potential weaknesses in surveys;•Apply the guidelines to minimize potential weaknesses in surveys;•Demonstrate ability to initiate surveys with technical experts;•Discuss surveys in correct and meaningful ways.You can complete this e-learning as part of the Operational Data Management Learning Programme (ODMLP) or as a stand-alone module.

Training Provider UNHCR Online Courses

Language(s) English

Module 22 – Designing Data Collection Questionnaires A researcher can gather the information they need by asking the relevant and appropriate questions. A question is described as the foundation of all questionnaires. In this module you will be guided to design appropriate questionnaires for data collection with special focus on data collection in UNHCR globally. After studying this module learners should be able to •Design a questionnaire to collect information;•Determine appropriate target populations to administer the questionnaire;•Design appropriate questions;•Conduct a pilot survey to finalize the questionnaire;•Prepare a coding manual for data entry.You can complete this

e-learning as part of the Operational Data Management Learning Programme (ODMLP) or as a stand-alone module.

Training Provider UNHCR Online Courses

Language(s) English

Module 23 - Data visualization and design principles In this modules learners investigate how to create tables, graphs and maps that clearly communicate data. After studying this module learners should be able to â&#x20AC;˘follow best practices in graph, table and map design; â&#x20AC;˘explain the benefits of better use of graphical elements in information products to information management personnel, data analysts, others who communicate using data visualization.You can complete this e-learning as part of the Operational Data Management Learning Programme (ODMLP) or as a stand-alone module.

Training Provider UNHCR Online Courses

Language(s) English

Module 23 - Data visualization and design principles In this modules learners investigate how to create tables, graphs and maps that clearly communicate data. After studying this module learners should be able to •follow best practices in graph, table and map design; •explain the benefits of better use of graphical elements in information products to information management personnel, data analysts, others who communicate using data visualization.You can complete this e-learning as part of the Operational Data Management Learning Programme (ODMLP) or as a stand-alone module.

Training Provider UNHCR Online Courses

Module 3 – Using Maths for Data Management Mathematics provides a number of tools to help support the generation and analysis of data. This module looks at these tools as well as associated best practices used in ODM. Upon finishing this module learners should be able to•explain the relevance of keeping explicit data audit trails and what they should contain•calculate the influence of a local host population on data•aggregate disaggregated data•determine the appropriate accuracy in calculated figures•cope with fluctuations caused by variations in small populations•compare rates across different populations and over different time periods for a single population and calculate area and volume.This module has a pre-test. If you pass the pre-test, the module will be recorded as completed. However we strongly encourage you to go through the module even if you have passed the pre-test.You can complete this e-learning as part of the Operational Data Management Learning Programme (ODMLP) or as a stand-alone module.

Training Provider UNHCR Online Courses

Language(s) English

Module 3 – Using Maths for Data Management Mathematics provides a number of tools to help support the generation and analysis of data. This module looks at these tools as well as associated best practices used in ODM. Upon finishing this module learners should be able to· explain the relevance of keeping explicit data audit trails and what they should contain· calculate the influence of a local host population on data· aggregate disaggregated data· determine the appropriate accuracy in calculated figures· cope with fluctuations caused by variations in small populations· compare rates across different populations and over different time periods for a single population and calculate area and volume.This module has a pre-test. If you pass the pre-test, the module will be recorded as completed. However we strongly encourage you to go through the module even if you have passed the pre-test.You can complete this e-learning as part of the Operational Data Management Learning Programme (ODMLP) or as a stand-alone module.

Training Provider UNHCR Online Courses

Language(s) English

100

Training Provider UNHCR Online Courses

Language(s) English

Module 4 – Introduction to UNHCR Population Statistics Populations are key to UNHCR activities and in this module learner gets to know how populations are grouped as well as how to determine statistics that assist in describing and measuring these groups. Upon completing this module learners should be able to•explain how population statistics are calculated at UNHCR•describe how populations are grouped•use basic statistical terminology•calculate pending cases and recognition ratesYou can complete this e-learning as part of the Operational Data Management Learning Programme (ODMLP) or as a stand-alone module.

101

Training Provider UNHCR Online Courses

Language(s) English

Training Provider UNHCR Online Courses

Language(s) English

Module 4 – Introduction to UNHCR Population Statistics

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Populations are key to UNHCR activities and in this module learner gets to know how populations are grouped as well as how to determine statistics that assist in describing and measuring these groups. Upon completing this module learners should be able to· explain how population statistics are calculated at UNHCR· describe how populations are grouped· use basic statistical terminology· calculate pending cases and recognition ratesYou can complete this e-learning as part of the Operational Data Management Learning Programme (ODMLP) or as a stand-alone module.

Training Provider UNHCR Online Courses

Language(s) English

Module 5 – Annual Statistical Report (ASR) This module describes how to complete and interpret Annual Statistical Report (ASR). After studying this module learners should be able to•interpret the ASR template•explain the purpose of each worksheets in the ASR.You can complete this e-learning as part of the Operational Data Management Learning Programme (ODMLP) or as a stand-alone module.

Training Provider UNHCR Online Courses

Language(s) English

103

Training Provider UNHCR Online Courses

Language(s) English

Module 5 – Annual Statistical Report (ASR) This module describes how to complete and interpret Annual Statistical Report (ASR). After studying this module learners should be able to· interpret the ASR template· explain the purpose of each worksheets in the ASR.You can complete this e-learning as part of the Operational Data Management Learning Programme (ODMLP) or as a stand-alone module.

Training Provider UNHCR Online Courses

Language(s) English

104

Module 6 – Managing File Versions Electronic data is so easily corrupted or lost. This module is about best practices to minimize the consequences of any damage to your data. After studying this module learners should be able to •use standardised file naming to indicate file version•track version control history within documentsYou can complete this e-learning as part of the Operational Data Management Learning Programme (ODMLP) or as a stand-alone module.

Training Provider UNHCR Online Courses

Language(s) English

Training Provider UNHCR Online Courses

105

Language(s) English

Module 6 – Managing File Versions Electronic data is so easily corrupted or lost. This module is about best practices to minimize the consequences of any damage to your data. After studying this module learners should be able to· use standardised file naming to indicate file version· track version control history within documentsYou can complete this e-learning as part of the Operational Data Management Learning Programme (ODMLP) or as a stand-alone module.

Training Provider UNHCR Online Courses

Language(s) English

Module 7 – Registration In this module, you will be introduced to the registration principles and methodologies; how registration data is used; and who is responsible for the registration of refugees and asylum-seekers.After studying this module learners should be able to • explain the importance of registration data for core activities in operations;• understand the differences between registration and population profiling;• identify different registration methodologies.You can complete this e-learning as part of the Operational Data Management Learning Programme (ODMLP) or as a stand-alone module.

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Training Provider UNHCR Online Courses

Language(s) English

Module 9 –Profiling Populations UNHCR uses two primary techniques in gathering population information: registration and population profiling. After studying this module learners should be able to •explain the steps in the process of profiling IDP situations•identify the need for IDP profiling•recognise the dynamics of advocacy for profiling•describe the comprehensive profiling methodologies•identify the IDP profiling questionnaire to extract specific information•explain the data collection and fieldwork responsibilities•identify the processed data for data analysis and reportingYou can complete this e-learning as part of the Operational Data Management Learning Programme (ODMLP) or as a stand-alone module.

Training Provider UNHCR Online Courses

Language(s) English

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in the process of profiling IDP situations•identify the need for IDP profiling•recognise the dynamics of advocacy for profiling•describe the comprehensive profiling methodologies•identify the IDP profiling questionnaire to extract specific information•explain the data collection and fieldwork responsibilities•identify the processed data for data analysis and reportingYou can complete this e-learning as part of the Operational Data Management Learning Programme (ODMLP) or as a stand-alone module.

Training Provider UNHCR Online Courses

Language(s) English

Module 9 –Profiling Populations UNHCR uses two primary techniques in gathering population information: registration and population profiling. After studying this module learners should be able to· explain the steps in the process of profiling IDP situations· identify the need for IDP profiling· recognise the dynamics of advocacy for profiling· describe the comprehensive profiling methodologies· identify the IDP profiling questionnaire to extract specific information· explain the data collection and fieldwork responsibilities· identify the processed data for data analysis and reportingYou can complete this e-learning as part of the Operational Data Management Learning Programme (ODMLP) or as a stand-alone module.

Training Provider UNHCR Online Courses

Language(s) English

108

Public Health e-learning UNHCR Global Learning Centre and the Public Health and HIV Section have designed six chapters to help colleagues make informed decisions on health-related data, partners, interventions and resources needed. The course is designed for non-health staff. UNVs, secondees, consultants or NGO colleagues involved in operations design, implementation, monitoring, resource allocation or reporting are also strongly encouraged to take the course. Upon completion of this e-learning you as a member of a multifunctional team will be able to: ● ● ●

●

apply Public Health principles and objectives in your operation; interpret diverse data from water to food and from HIV to malaria; make an informed contribution to planning, selection of partners, monitoring and health-related trouble shooting; improve coordination between different stakeholders.

Training Provider UNHCR Online Courses

Language(s) English

The UNHCR Budget Structure 2.0 The UNHCR Budget Structure e-learning introduces the overall configuration of UNHCR’s budget and recent changes in budgeting processes. The online course covers a wide range of topics such as UNHCR budget categories and formats as well as budget transfer rules.

109

Training Provider UNHCR Online Courses

Language(s) English

Urban Refugee Learning Programme (URLP) The Urban Refugee Learning Programme is a cross-sectoral learning programme designed to support the implementation of UNHCR's Urban Refugee Policy by developing the knowledge and skills of humanitarian workers in order to better provide protection and assistance to refugees in urban settings. The learning programme has 8 modules covering the key principles and objectives of the Urban Refugee Policy, including specific modules on registration, livelihood, education, public health and shelter in urban settings. The e-learning modules will be supplemented by additional learning activities for UNHCR staff and partners working in urban operations, such as webinars and workshops.

Selection Criteria No criteria based on grades.

Training Provider UNHCR-GLCOPS

Language(s) English (UK)

Duration eLearning

110

URLP Module 0 - Introduction to the Urban Refugee Learning Programme Module 0 is an introduction to the Urban Refugee Learning Programme. It explains what is included in the URLP and how it can be completed. It also explains why the learning programme was developed and provides an overview of the key objectives and principles of the Urban Refugee Policy

Training Provider UNHCR Online Courses

Language(s) English

URLP Module 1 - Being an Urban Refugee This is e-learning module is part of the Urban Refugee Learning Programme (URLP). URLP Module 1 looks at life through the eyes of an urban refugee. On completing this module, you’ll be able to:•summarise hazards, challenges and opportunities faced by or available to urban refugees•relate to personal dilemmas and difficulties with being an urban refugee.

Training Provider UNHCR Online Courses

Language(s) English

111

URLP Module 2 - UNHCR and Urban Refugees This is e-learning module is part of the Urban Refugee Learning Programme (URLP). URLP Module 2 takes you through typical situations in an urban duty station. On completing this module, you’ll be able to:•explain the key objectives that the UNHCR’s Urban Refugee Policy is intended to attain•describe some of the protection strategies that the office employs in the effort to attain them.

Training Provider UNHCR Online Courses

Language(s) English

URLP Module 3 - Collecting individual information about urban refugees This is e-learning module is part of the Urban Refugee Learning Programme (URLP). On completing the URLP Module 3, you’ll be able to:•describe the main issues that are relevant to data collection in urban areas•explain why it is more difficult to collect information about refugees in urban areas and the steps you can take to address this•apply the operational guidance on collecting information about urban refugees.

Training Provider UNHCR Online Courses

112

Language(s) English

URLP Module 4a - Earning a living: Livelihoods and self-reliance This is e-learning module is part of the Urban Refugee Learning Programme (URLP). In Module 4a, you will focus on the importance of livelihoods for urban refugees and how to access situations to devise livelihood solutions with an AGD approach. On completing this module, you’ll be able to:•state why refugees in cities have difficulties making a living•describe the impact of not having a livelihood•list some benefits that come from gaining a livelihood.•identify and classify livelihood assets•describe some livelihood strategies and what affects them,•explain the role of the market in providing a livelihood.•describe how policies, institutions and processes affect livelihoods•identify some protection risks that arise from livelihood strategies•outline how to carry out a SWOT analysis.

Training Provider UNHCR Online Courses

Language(s) English

URLP Module 4b - Earning a living: Developing a livelihood initiative This is e-learning module is part of the Urban Refugee Learning Programme (URLP). In Module

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4b, you are going to focus on livelihood programming. On completing this module, you should be able to:•state what livelihood programming aims to achieve, and how we plan and target interventions.•state how we build protection into programming efforts so as not to enhance risks, and how we work with partners.•describe how we monitor, evaluate, and phase down.

Training Provider UNHCR Online Courses

Language(s) English

URLP Module 5 - Public Health This is e-learning module is part of the Urban Refugee Learning Programme (URLP). In Module 5, you are going to focus on the health needs of urban refugees. On completing this module, you should be able to:•describe public health issues relevant to urban refugees;•describe typical barriers to accessing health care services;•plan strategies to overcome these barriers.

Training Provider UNHCR Online Courses

Language(s) English

114

URLP Module 6 - Supporting education and young people in urban settings This is e-learning module is part of the Urban Refugee Learning Programme (URLP). In Module 6, you are going to focus on the education needs of urban refugees and you will:•explore why many refugees don’t have access to education•compare education in camp and urban settings•find out how to implement the UNHCR Education Strategy in urban areas•work through case studies to practice applying the guidance relating to education in urban areas.

Training Provider UNHCR Online Courses

Language(s) English

URLP Module 7 - Shelter and Settlements in an urban setting This is e-learning module is part of the Urban Refugee Learning Programme (URLP). In Module 7, you will review the various shelter and settlement solutions in an urban setting and familiarize yourself with the dynamics and issues practitioners face in responding to crisis in this specific context. On completing this module, you should be able to:•describe characteristic of urban refugee population relevant to shelter and settlement•describe the main differences between shelter/settlement in urban areas compared with a typical rural camp situation•explain obstacles people face finding adequate shelter and settlement•demonstrate a better understanding of how UNHCR responds to urban refugee situations.

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Training Provider UNHCR Online Courses

Language(s) English

Self-Study Basic Programme Management Library The Basic Programme Management Library is part of the Programme Management Fundamentals. All UNHCR staff at all functions and grades, including partners and affiliated workforce, can access the library if they wish to be introduced to programme management topics.Learners may proceed in their own pace and come back to the resources if needed. The resources in the library are regularly updated.

Selection Criteria Open to all staff

Training Provider UNHCR-GLCOPS

Language(s) English (UK)

Duration Online

Self-Study Introduction to Camp Coordination and Camp Management (CCCM)

116

Camp Coordination and Camp Management (CCCM) course, consisting of five modules and a final assessment test, is very useful for the CCCM Cluster Coordinators and other colleagues in UNHCR working with IDP Operations. It specifically aims to improve the skillset of camp coordinators, camp administrators and camp managers.

Selection Criteria All Staff

Training Provider UNHCR-GLCOPS

Language(s) English (UK)

Duration 2 month

Training video Introduction to Focus Reader For anyone working in Programme or any operational analysis, Focus Reader is the tool to view data quickly and easily. In 12 short videos (31 minutes in total) youâ&#x20AC;&#x2122;ll learn how to view indicators, narratives, budgets and more. If you are new to RBM (Results Based Management) in UNHCR it is recommended that you first follow the e-Learning course: Introduction to Results-Based Programme Management . For more resources and assistance with Focus please see Focus on the intranet.

Training Provider UNHCR-GLCOPS

117

Webinar Focus Webinar Series This Webinar is a two-hour demonstration introducing staff members to the new UNHCR Global Focus Insight tool that is now available online. The system offers a variety of reports and analytical views to support UNHCRâ&#x20AC;&#x2122;s decision making and Results-Based Management.

Training Provider Webex Training

Training Contact Admin Attila SZABO

Webinar for Blended Learning Focus Webinar Series This Webinar is a two-hour demonstration introducing staff members to the new UNHCR Global Focus Insight tool that is now available online. The system offers a variety of reports and analytical views to support UNHCRâ&#x20AC;&#x2122;s decision making and Results-Based Management.

Training Provider Webex Training

Training Contact Admin Imola BERES

Webinar for Blended Learning

118

Focus Webinar Series This Webinar is a two-hour demonstration introducing staff members to the new UNHCR Global Focus Insight tool that is now available online. The system offers a variety of reports and analytical views to support UNHCRâ&#x20AC;&#x2122;s decision making and Results-Based Management.

Training Provider Webex Training

Training Contact Admin Imola BERES

Training Provider Webex Training

Training Contact MORLANG Claas

Webinar for Blended Learning Focus Webinar Series This Webinar is a two-hour demonstration introducing staff members to the new UNHCR

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Global Focus Insight tool that is now available online. The system offers a variety of reports and analytical views to support UNHCR’s decision making and Results-Based Management.

Training Provider Webex Training

Training Contact Admin Attila SZABO

Training Provider Webex Training

Training Contact Admin Attila SZABO

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Objectives By the end of the session participants will be able to: ●

Access to MSRP and FOCUS data displaying budgets as recorded in MSRP and Focus, expenditures and earmarked contributions as recorded in MSRP

●

Access to Focus RBM data through a variety of reports with flexible filter settings, allowing review at regional and operations level or by theme

●

Access to analytical dashboards providing overviews on needs and gaps/resources and results at regional, or operations level or by Results Framework dimensions

●

Access to the regular MS Office 2010 environment utilizing the download functions available in the GFI tools to review, edit and print the information

Location Webex

Schedule To be determined

Selection Criteria By invitation only

Eligibility No criteria based on grades

Training Provider Webex Training

Language(s) English

Duration 2 hour

Training Contact SZABO Attila

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Training Provider Webex Training

Training Contact Admin Attila SZABO

Training Provider Webex Training

Training Contact Admin Attila SZABO

Webinar for Blended Learning

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Training Provider Webex Training

Training Contact MORLANG Claas

Training Provider Webex Training

Training Contact MORLANG Claas

Webinar for Blended Learning Focus Webinar Series This Webinar is a two-hour demonstration introducing staff members to the new UNHCR

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Global Focus Insight tool that is now available online. The system offers a variety of reports and analytical views to support UNHCR’s decision making and Results-Based Management.

Training Provider Webex Training

Training Contact Admin Attila SZABO

Training Provider Webex Training

Training Contact Admin Attila SZABO

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Training Provider Webex Training

Training Contact MORLANG Claas

Camp Management and Coordination (CMC) Training of Trainers In 2011 the Camp Coordination and Camp Management (CCCM) Unit, Field Information and Coordination Support Section (FICSS), Division of Program Support and Management (DPSM) developed and launched the Camp Management and Coordination (CMC) training of trainers initiative to increase UNHCRâ&#x20AC;&#x2122;s training capacity in order to respond to increased training needs in refugee operations. The CMC ToT builds skills in adult learning techniques and prepares participants to deliver training in camp management and coordination to ensure effective delivery of protection and assistance to refugees and other persons of concern in camp and camp-like settings. This workshop includes practical skills in how to plan a workshop, amend material according to Learning Needs Assessments and gives each participant a chance to run a workshop session. In addition to the training techniques, the training enables participants to understand the roles and responsibilities of the various actors in camp response, how to promote effective partnerships between sectors to respond more effectively in camp settings, as well as how to promote the integration of cross-cutting issues into technical sectors.

Training Provider UNHCR-GLCOPS

Training Contact Admin Andrea RADO

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Objectives After completing this workshop the participant will be able to: Plan, organize and deliver a 3 day camp management and coordination workshop at the national or field level.

Location To be determined

Schedule No new sessions scheduled

Selection Criteria By nomination only

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Eligibility National and international staff, implementing partners and government counterparts with the potential to become a trainer, experience in working in camp-based refugee operations, familiarity with camp management and coordination and willingness to serve as a trainer.

Training Provider UNHCR-GLCOPS

Language(s) English (UK)

Duration 6-7 days

Training Contact RADO Andrea

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promote the integration of cross-cutting issues into technical sectors.

Training Provider UNHCR-GLCOPS

Training Contact Admin Andrea RADO

Domestic Energy and Renewable Energies in Humanitarian Context Training Managing domestic energy in refugee and IDP programmes is a recurrent challenge for UNHCR and its partners. The learning event will focus on past experiences of providing and managing domestic energy in a range of post-conflict and post-disaster situations worldwide. Attention will be given to describing and understanding this issue from a combination of social, economic, health and environmental perspectives.

Objectives From field-based and institutional experiences, gain a better understanding of how selected good practices and approaches might be used to consistently integrate access to energy in projects and programme planning in humanitarian situations.

Location English (UK)

Schedule No new session scheduled

Selection Criteria Practitioners working on access to energy in humanitarian settings from various organisations.

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Eligibility SDC/HA practitioners/technical experts, UNHCR environmental focal points (HQ and field), staff from UN agencies and partners organisations focusing on the issue of access to energy in humanitarian settings.

Training Provider UNHCR-GLCOPS

Language(s) English (UK)

Duration 3 days

Training Contact RADO Andrea

Focus Training - Headquarters Geneva This training is going to be a two-hour demonstration introducing staff members to the new UNHCR Global Focus Insight tool that is now available online. The system offers a variety of reports and analytical views to support UNHCRâ&#x20AC;&#x2122;s decision making and Results-Based Management. Venue: MBT-303 Please note that this is a classroom-based training organized for staff members in HQ Geneva. Colleagues outside Geneva can sign up for one of the webinars delivered with the same You can search for the Focus Webinar Series on the following LINK

Objectives By the end of the session participants will be able to:

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●

Access to MSRP and FOCUS data displaying budgets as recorded in MSRP and Focus, expenditures and earmarked contributions as recorded in MSRP;

●

Access to Focus RBM data through a variety of reports with flexible filter settings, allowing review at regional and operations level or by theme;

●

Access to analytical dashboards providing overviews on needs and gaps/resources and results at regional, or operations level or by Results Framework dimensions;

●

Access to the regular MS Office 2010 environment utilizing the download functions available in the GFI tools to review, edit and print the information.

Location HQ

Selection Criteria first come first served

Training Provider UNHCR-GLCOPS

Language(s) English

Duration 2 hour

Training Contact GERRARD Michael

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Venue: MBT-303 Please note that this is a classroom-based training organized for staff members in HQ Geneva. Colleagues outside Geneva can sign up for one of the webinars delivered with the same You can search for the Focus Webinar Series on the following LINK

Training Provider UNHCR-GLCOPS

Training Contact Admin Attila SZABO

Training Provider UNHCR-GLCOPS

Training Contact Admin Imola BERES

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Training Provider UNHCR-GLCOPS

Training Contact Admin Attila SZABO

Framework for Implementing Partnerships (FIP) This two day training is organized in collaboration by IPMS and GLC and will cover the fundamentals of the Framework for Implementation with Partners.

Objectives At the end of the workshop participants will be able to:

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●

Describe UNHCR’s enhanced Framework for Implementation with Partners

●

Review the application of UNHCR selection procedure in Lebanon

●

Explain UNHCR project parameters

●

Prepare Project descriptions, budget submissions and instalment plans

●

Analyse key PPA’s general and specific provisions

●

Explain the importance of performance and financial monitoring

Location N/A

Selection Criteria N/A

Eligibility N/A

Training Provider UNHCR-GLCOPS

Language(s) English

Duration N/A

Training Contact Admin Attila SZABO

Livelihoods Workshops The workshop aims to enhance technical capacity within UNHCR and key partners to take part in livelihood assessments, to jointly develop a comprehensive strategic plan for livelihood programming, and to become familiar with tools and standards for designing and

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implementing livelihood interventions to increase access to employment, business and income-earning opportunities for People of Concern.

Objectives The aim of the workshop is to enhance technical capacity within UNHCR and key partners to plan and implement quality livelihood programmes and to strengthen UNHCR's catalytic role in ensuring a comprehensive approach for livelihood programming. Through teamwork and role-plays, participants will be coached through the livelihood programming tools and phases. Sessions include an overview of the Sustainable Livelihoods Framework; conducting socio-economic assessments; mapping livelihood assets; introduction to value chains; Policies, Institutions and Processes related to livelihoods and economic opportunities; livelihood intervention planning; introduction to the Minimum Standards for Economic Recovery; and partnership options (ILO; WFP; private sector). The training team includes an experienced facilitator, specialised staff from the Livelihoods Unit in OSTS/HQs and from countries and regional offices, experts from partner organisations and guest resource persons. During workshops participants are offered a full set of documentary resources from UNHCR and other organisations.

Location To be determined

Schedule No new sessions scheduled

Selection Criteria Participants are nominated by their operation

Eligibility No criteria based on grades

Training Provider UNHCR-GLCOPS

Language(s) English

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Duration 3 to 5 days

Training Contact RADO Andrea

Needs Assessment Training A needs assessment is a vital part of any UNHCR intervention. In recent years, the expectations and methodologies of humanitarian needs assessments have changed due to the broader humanitarian reform process and experiences in numerous UNHCR country operations. A needs assessment is a process to gain an understanding about problems, the sources of those problems and the impact of those problems on people’s conditions. It entails a systematic set of procedures undertaken in order to determine gaps, priorities and allocate resources, while respecting the rights and expectations of the population of concern. An assessment is often triggered to better understand a certain situation. Within UNHCR, information collected and analyzed through a needs assessment is generally meant to do any or all of the following: ·

Inform emergency and programme responses to close gaps between an affected

population’s current status and some desired or previous state; ·

Identify and measure the severity of needs;

Prioritize populations, geographic areas and types of interventions;

Understand differences in needs;

Support operational and strategic decision-making;

Avoid neglecting portions of a population;

Avoid causing harm; and/or

Identify information gaps and needs, and inform the design of further assessments.

Objectives By the end of this training the participant will be able to:

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•List and adopt emergency and programme responses to close gaps between an affected population’s current status and some desired or previous state; •Identify and measure the severity of needs; •Determine priority of populations, geographic areas and types of interventions; •List differences in needs; •Support operational and strategic decision-making; •Avoid neglecting portions of a population; •Avoid causing harm; and/or •Identify information gaps and needs, and inform the design of further assessments.

Location To be determined

Schedule 13-14 November 2013

Selection Criteria Nomination

Eligibility For information Management Officers with no criteria based on grades

Training Provider UNHCR-GLCOPS

Language(s) English (UK)

Duration 2 days

Training Contact Admin Illes ARVAY

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Processes & Systems Training for Programme Staff (PSTP) The PSP training is a regional initiative to support the Syria situation. The target audience is programme staff. The PSP is an intensive, highly practical programme-oriented training covering the Programme Management Cycle, related programme policies and procedures, and the systems used to perform these functions: Focus and MSRP. Participants are given access to the training environments of Focus and MSRP.

Objectives At the end of this workshop you will be able to: ●

Describe UNHCR planning processes and develop the Operations Plan in Focus

●

Describe the Procure to Pay process and perform related transactions in MSRP

●

Describe UNHCR framework for implementation with partners and prepare PPAs in Focus and MSRP

●

Explain the importance of performance and financial monitoring and print and upload PFRs

●

Run budget status and expenditures reports

Location TBD

Selection Criteria administered by GLC

Training Provider UNHCR-GLCOPS

Language(s) English

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Duration 3 days

Training Contact Admin Attila SZABO

SENS Training (French) The present training addresses the need to build the capacity of technical staff involved in M&E of nutrition interventions in UNHCR refugee operations. Nutritional surveys play a central role in M&E systems in order to assess the impact of interventions on health and measure trends in anemia and malnutrition prevalence among the most vulnerable refugee population groups. In order to have a pool of technical staff with the capacity for using the newly developed standardized tools including the SMART methodology and the SENS Guidelines in the West Africa region, UNHCR is proposing to deliver a regional training workshop in Dakar for its key nutrition technical staff and implementing partners from the West Africa region.

Objectives After completing this training the participant will be able to: • Plan a nutrition survey and associated modules of anaemia, Infant and Young Child Feeding, food security, WASH and mosquito net coverage. • Implement high quality, standardised nutrition surveys. • Analyse nutrition, anaemia and related data to a high quality. • Effectively apply the knowledge and skills gained to train others well, obtain reliable data and report on results in a standardized manner. • Review nutrition surveys critically, having the ability to appropriately interpret the data. • Interpret nutrition survey findings and determine relevant recommendations. Participants will not be expected to be expert users of the software and this will require individual work after the training in practicing and using the software.

Location Nairobi

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Selection Criteria Bureaux in cooperation with Operations

Eligibility Programme officers, field officers, food security officers, livelihood officers involved in the planning, execution and analysis of nutrition surveys in refugee operations.

Training Provider UNHCR-GLCOPS

Language(s) English

Duration 27-31 May 2013

Training Contact ARVAY Illes

SMART and UNHCR Standardised Nutrition Survey Guidelines (SENS) Training The goal of the course is to improve the quality and reliability of nutrition survey data collected in refugee operations, with specific objectives of: Establishing standardized data collection, analysis and reporting for refugee operations;Building capacity of technical staff from UNHCR and implementing partners for conducting standardized nutritional surveys.The training is a residential course run specifically for refugee operations and rests within the scope of the UNHCR strategic plan 2008 - 2012. The course will be run in collaboration with the Centers for Disease Control and Prevention (Atlanta, USA). Sessions are a mixture between theoretical and practical sessions on all stages throughout the planning, implementation and analysis of nutrition surveys. Participants will be required to do pre course work and as well as daily and post training evaluations with pre and post tests, there will also be a post training assignment given to participants 6 weeks after the end of the

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training to continue the learning process and stimulate revision of concepts and practice after the training.

Objectives After completing this workshop the participant will be able to: ●

Plan a nutrition survey and associated modules of anthropometry, anaemia, IYCF, bed net coverage and WASH

●

Implement high quality, standardized nutrition surveys; Analyse nutrition and anaemia data to a high quality

●

Effectively apply the knowledge and skills gained to train others well, obtain reliable data and report on results in a standardized manner

●

Review nutrition surveys critically, having the ability to appropriately interpret the data

●

Interpret nutrition survey findings and determine relevant recommendations

Participants will not be expected to be expert users of the software right after the training and this will require individual work after the training in practicing and using the software.

Location To be determined

Schedule No new sessions scheduled

Selection Criteria By nomination of managers and the respective technical section and fulfillment of pre-requisites

Eligibility Participants will be selected based on the following criteria: demonstrated knowledge of nutrition; experience with participation in a nutrition survey: experience in anthropometric measurements of children; experience in conducting household interviews; experience in training; experience in survey planning; experience in supervision and management of surveys; experience in data entry; knowledge of defining variables and recording data for analysis; experience in analysis of data; experience in interpreting survey data and writing survey reports.

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Training Provider UNHCR-GLCOPS

Language(s) English

Duration 8 days

Training Contact RADO Andrea

UNHCR Operational Guidance on the Use of Special Nutritional Products This course will seek to improve learners in understanding the role of micronutrients in the refugee diet and the various mechanisms for measuring, monitoring and improving the micronutrient intake with special reference to the Anemia Strategy, new products and programming options.

Objectives After completing this workshop the participant will be able to: ●

Explain the role of micronutrients in nutritional health and the special enhanced needs of especially vulnerable individuals

●

Develop a program plan of action to assess micronutrient shortfalls and potential response options to improve micronutrient intake

●

Review the current global anaemia strategy and adapt it to their country and camp context

Location To be determined

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Schedule No new session scheduled

Selection Criteria By nomination, managers in cooperation with the respected technical section

Eligibility Public Health or Nutrition Practitioners from UNHCR or IP working with Persons of Concern

Training Provider UNHCR-GLCOPS

Language(s) English

Duration 5 days

Training Contact RADO Andrea

UNHCR/WFP Joint Assessment Mission (JAM) The workshop aims at building capacities of UNHCR and WFP staff involved in regular Joint Assessment Mission. The workshop is focusing on the JAM conducted in urban settings and follows the below structure: ●

● ● ● ●

Day 1: Introduction: workshop – participants – JAM process, Institutional and conceptual framework Day 2: Planning: ToR, information collection and analysis plan Day 3: Organizing the information and the fieldwork Day 4: Analysis and recommendations Day 5: Reporting, Learning evaluation

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Objectives Provide practical and conceptual knowledge to plan and conduct a UNHCR/WFP Joint Assessment Missions. Enable participants to implement all the steps of a JAM process as JAM coordinators, field team leaders or team members from the planning phase to the recommendation phase. Master the outputs of the JAM: recommendations and reporting.

Location To be determined

Schedule Last quarter of 2013

Selection Criteria Staff likely to be involved in JAM, likely to work in countries where JAM is planned, urban refugee caseload.

Eligibility UNHCR and WFP Staff

Training Provider UNHCR-GLCOPS

Language(s) English

Duration 5 days

Training Contact RADO Andrea

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Workshop on Conflict Analysis & Coexistence Peacebuilding involves a range of measures targeted to reduce the risk of lapsing or relapsing into conflict by strengthening national capacities at all levels for conflict management, and to lay the foundations for sustainable peace and development. Logically, these measures are of critical importance to UNHCR’s mandate of providing international protection to its persons of concern and to seek durable solutions for them. There is an increasing international recognition of the need for more sustainable approaches to peacebuilding, which among others has led to the new UN peacebuilding architecture and a Secretary General report on peacebuilding in the immediate aftermath of conflict. UNHCR at a global level has recently reviewed its work which contributes directly or indirectly to peace and stability with a view to further strengthen and target interventions within a more conceptualized peacebuilding framework. A global workshop on peacebuilding was held in Geneva in October 2010, where priority operations as well as core thematic areas of peacebuilding work were identified. This workshop builds on the outcomes of the global workshop and intends to support operations which have identified peacebuilding/coexistence projects and build capacity for implementation. The workshop aims to enhance staff and partner capacity in the development and implementation of peacebuilding/coexistence projects, including in: the concept of peacebuilding in UNHCR operations; Conflict and Context Analysis, Gender and Peacebuilding; a Community and Area Based Approach to Peacebuilding; Peacebuilding/ Coexistence Project design and implementation.

Objectives After completing this workshop the participant will be able to: ●

Explain the concept of peacebuilding, what it entails and UNHCR s role and responsibility in a regional/ cross border context

●

Use conflict analysis to assess risks (of parties to the conflict relapsing into conflict affecting persons of concern) and measures to mitigate those risks

●

Understand and factor gender into peacebuilding activities Transform identified measures into concrete peacebuilding/ coexistance initiatives

●

Understand and apply a community and area based approach to implementing peacebuilding activities

144

Location To be determined

Schedule No new sessions scheduled

Selection Criteria Managers nominate participants in collaboration with the technical sections

Eligibility No criteria based on grades

Training Provider UNHCR-GLCOPS

Language(s) English

Duration 3-4 days

Training Contact RADO Andrea

Workshop for Blended Learning Basic Programme Management Training This 2 day training aims at increasing UNHCR performance and operational effectiveness through enhancing staff knowledge, skills, attitudes and the use of practical techniques to better contribute to operations management processes.

Objectives When a staff member completes this training, he or she should be able to better contribute to

145

the work of Multi-Functional teams in the assessment, design, implementation, monitoring and coordination of UNHCR interventions.

Location To be determined

Schedule No new sessions scheduled

Selection Criteria Invitation only

Eligibility Invitation only

Training Provider UNHCR-GLCOPS

Language(s) English (UK)

Duration 1.5 days

Training Contact SZABO Attila

Workshop for Blended Learning Managing Operations Learning Programme (MO) The Managing Operations is considered to be one of UNHCR's core learning programmes. The course is a 9 months intermediate level course intended for middle management staff in operational functions. The Managing Operations aims at increasing UNHCR performance and operational effectiveness through enhancing UNHCR staff knowledge, skills, attitudes and the use of

146

practical techniques related to operations management processes. When a staff member completes this programme, he or she should be able to assess, design, implement, monitor and coordinate effectively part of UNHCR interventions and contribute effectively to multifunctional team processes to safeguard the rights of UNHCR Persons of Concern. The MO is structured with a self-study component, followed by a workshop and a personal graduation project.

Objectives Upon completion of this course the learner will be able to: ●

Apply RBM principles, concepts and tools in their respective projects

●

Identify protection risks of Persons of Concern through participatory assessment and situational analysis

●

Design rights-based programmes based on the RBM principles and the community-based approach

●

Prioritize needs and activities based on available resources and deal with changes

●

Implement programme activities and interact effectively with partners

●

Monitor the operation's performance and impact and organize review type participatory self-evaluations

●

Recognize the specific challenges of coordination in various operational situations and become better prepared to coordinate at field level

Location To be determined

Selection Criteria As specified in invitation broadcast

Eligibility In particular the MO targets: G5 to P3 positions in functions relating to protection, community services, field, technical support (e.g. shelter, health etc) function; Staff who recently moved or would like to move to a programme function; Programme staff from G5 to P2. The Managing Operation course is not suitable for experienced programme staff or for staff in P3/P4 operational functions who have already a solid understanding of operations management.

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Training Provider UNHCR-GLCOPS

Language(s) English

Duration 9 month

Training Contact SZABO Attila

Workshop for Blended Learning Operational Data Management Learning Programme (ODMLP) The Operational Data Management Learning Programme is a cross-sectoral flagship learning programme for UNHCR staff that has been developed to improve data collection and management capacity in UNHCR operations. The data collection and management principles taught in the curriculum apply equally well to refugees, IDPs and other populations of concern and use non-sector specific examples from all UNHCR activities, including registration, SGBV, child protection, health, durable solutions, education, just to name a few. Staff members with grades from GL4 to P4 are invited to apply, particularly those involved in either the operational side of collecting, analyzing and using data or the technical side of managing databases. ODMLP is structured with a self-study component, followed by a workshop and a personal graduation project.

Objectives A principal goal of the programme is that UNHCR staff members should be able to design, operate and maintain robust monitoring systems and to interpret the resulting information in order to support good programming decisions. Upon completion of this course the learner will be able to: examine what and how data needs to be collected; analyze and interpret the resulting information effectively in making programming decisions.

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Location To be determined

Schedule The ODMLP is currently under revision. A new version of the course will be launched in the last quarter of 2013.

Selection Criteria As specified in invitation broadcast

Eligibility Staff members whose major responsibilities include at least one of the following are encouraged to apply: using data in decision making, data related activities, data manipulation, data collection, data analysis, data entry and organisation. Priority for admission will be given to people based on operational needs, representation from many sectors, seniority, and diversity (regional and demographic). From G4 to P4 both national and international UNHCR staff members are welcome to apply.

Training Provider UNHCR-GLCOPS

Language(s) English, French

Duration 9 month

Training Contact ARVAY Illes

Workshop for Blended Learning Programme Management Level One (PM1) Programme Management Level One (PM1) is UNHCR's flagship, intermediate level programme related training.

149

Given the evolving nature of today’s operational environment and the varied and complex nature of UNHCR’s operations, Programme Management requires an effective multifunctional approach. Accordingly, there is an increased involvement of the multifunctional teams (MFTs) composed of protection, field, finance and technical staff, as well as Partners in all the phases of the programme management cycle. PM1 aims at increasing the performance of multi-functional teams and their operational effectiveness by enhancing their knowledge, skills, attitudes and the use of practical techniques and tools related to Programme Management processes. Like other UNHCR core learning programmes, PM1 is structured around a self-study component, followed by a workshop.

Objectives Upon completion, members of the multi-functional team will be able to contribute effectively to ●

assessing,

●

designing,

●

implementing,

●

monitoring, and

●

successfully coordinating

UNHCR interventions to safeguard the rights of Persons of Concern to UNHCR.

Location TBD

Selection Criteria Competitive application process

Eligibility G4-P3 grades

Training Provider UNHCR-GLCOPS

150

Language(s) English

Duration 4 days

Training Contact Admin Attila SZABO

Workshop for Blended Learning Training of Trainers on Coexistence Programming & Conflict Analysis Coexistence or peacebuilding at the community level can potentially contribute to effective and sustainable reintegration of returnees in addition to social cohesion and peace between host communities, IDPs and refugees both during displacement and upon realization of a solution. This Training of Trainers (ToT) will be carried out as a follow-up to the UNHCR’s Pilot Workshop on Conflict Analysis and Coexistence in November 2011, which recommended further trainings to enhance operational capacity in coexistence programming. Furthermore, it will also respond to main observations of recent peacebuilding reviews and external evaluations. These have pointed out weak project design and poor monitoring and evaluation systems as well as a lack of substantive conflict analysis as major shortcomings in current programming.

Objectives The workshop will: ●

Provide participants with skills in conflict analysis as well as design, implementation and monitoring of coexistence projects

●

Provide an opportunity for participants to exchange experiences in peacebuilding and reconciliation

●

Firmly situate peacebuilding and coexistence within UNHCRs mandate for protection and solutions for persons of concern

●

Gain insight on how to successfully deliver the content and on how to practice delivering

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sections of the Facilitators Manual on Coexistence Projects â&#x2014;?

Equip participants with the knowledge and tools to act as multipliers and disseminate acquired knowledge and skills regionally and locally to UNHCR staff and implementing partners

Location Programme

Schedule No new session scheduled

Selection Criteria Senior (Re-)Integration, Protection, Livelihoods, Education, Community Services and Programme Officers as well as other staff with experience in reintegration or local integration and/or in implementing coexistence projects will be encouraged to participate. Representatives will be requested to nominate appropriate candidates.

Eligibility No criteria based on grades

Training Provider UNHCR-GLCOPS

Language(s) English (UK)

Duration 5 days

Training Contact RADO Andrea

Workshop for Blended Learning Workshop on the Enhanced Framework for

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Implementation with Partners The workshop is organized as part of the roll-out of the Enhanced Framework for Implementation with Partners in collaboration with the Implementing Partnership Management Service (IPMS). The workshop aims at providing learners with an update on the upcoming changes in the management of project agreements.

Objectives At the end of the workshop learners will be able to: •Describe UNHCR enhanced framework for implementation with partners •Manage the process of selection/retention of partners •Explain the components of Project Agreement •Prepare installment plans •Describe and apply new approaches and techniques for effective project monitoring

Location Programme

Schedule 4 days

Selection Criteria Programme staff managing project partnership agreements

Eligibility Programme staff

Training Provider UNHCR-GLCOPS

Language(s) English (UK)

Duration 4 days

153

Training Contact Admin Andrea RADO

Workshop for Blended Learning Workshop on the Enhanced Framework for Implementation with Partners The workshop is organized as part of the roll-out of the Enhanced Framework for Implementation with Partners in collaboration with the Implementing Partnership Management Service (IPMS). The workshop aims at providing learners with an update on the upcoming changes in the management of project agreements.

Training Provider UNHCR-GLCOPS

Training Contact Admin Andrea RADO

154

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Security The knowledge, awareness and preparedness of staff are the best guarantees of operating safely in the complex operational environments in which UNHCR must be present to discharge its mandate. Enhancing these abilities through adapted training for security specialists, managers and staff at large is an integral part of the effort to enhance security management in the organization.

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Security Management Learning Program Workshop (SMLP) The Security Management Learning Program including a self-study period and a workshop will be intensive, interactive and work-oriented, employing a variety of methodologies, including presentation, case studies as well as group and plenary discussions. Above all, it will involve extensive practical application of security risk management methods to be applied in running a UNHCR operation

Training Provider UNHCR-GLCESU

Training Contact Admin Florian FEKETE

Security Mangement Training (SMT) The training aims senior management of UNHCR and staff involved in UNSMS and prepares them for conducting relevant tasks, coordination in order to provide better security for UNHCR and People of Concerns while establishing and maintaining strong coordination with actors of UN Security Management System (UNSMS).

Training Provider UNHCR-GLCESU

158

Training Contact Admin Florian FEKETE

Child Security Child Security is an interactive, practical online course. The purpose of this program is to demonstrate how to keep your children safe and how to teach/introduce them basic security methods. This program contains 4 modules. Objectives: After this course you should be able to know how to: ● ● ● ●

Keep your children safe at home, Keep your children safe outside, Keep your children safe when travelling, Manage your children carers.

Training Provider UNHCR Online Courses

Language(s) English

Duration 3 hrs

Fire Safety

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The Fire Safety Program is an essential, interactive online course. The program shows you how to escape from the fire, what the nature of the fire is and also how to protect yourself and others. This training contains 3 modules. Objectives: After this online training you should be able to know: ● ● ●

How to escape from fire How the fire starts How to protect yourself from fire

Training Provider UNHCR Online Courses

Language(s) English

Duration 3 hours

International Relations & Security Network Partnership for Peace Courses The ISN is a leader in the international relations and security community as a provider of comprehensive, balanced, and timely information. For further information visit: http://www.isn.ethz.ch/ These self-paced courses provided by ISN are freely available for all UNHCR users. List of courses: 1. Combating Trafficking in Human Beings 2. Conflict Management and Negotiation 3. Critical Infrastructure Awareness 4. Defence Against Suicide Bombing 5. Defence against Terrorism - A Challenge for NATO and the International Community! (Version 2.0) 6. Globalisation and International Security 7. Human Trafficking: Causes, Consequences, Counter-Strategies 8. Map Reading 9. Information Security Fundamentals 10. International Security Risks 11. Introduction to Hague and Geneva Law 12. Introduction to Human Rights 13. Introduction to International Enforcement Mechanisms 14.

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Introduction to the UN Security Council 15. Security in the Information Age

Selection Criteria N/A

Training Provider International Relations and Security Network (ISN)

Language(s) English

Duration N/A

Residential Security The Residential Security Program is a cardinal, interactive online training under Security Management. The modules present a comprehensive plan about the protection of your home and property, also what measures have to be taken if an intruder appears. This training includes 4 modules. Objectives After this online training you should be capable of: ● ● ● ●

Assessing the security of a new house, Being secure when you are at home, Improving security in your property, Knowing the principels of residential security.

Training Provider UNHCR Online Courses

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Language(s) English

Duration 4 hrs

Security Awareness This curriculum provides basic knowledge of security awareness in topics of living abroad, safety in the public, hotel security, preparing to travel, use of public transportation, flying.

Training Provider UNHCR-GLCESU

Language(s) English

Security Awareness I: Preparing to travel This unit emphasises the importance of research, proper planning and preparation in ensuring a safe and secure journey. The unit outlines the basic security guidelines for safeguarding your possessions and the tips to plan for medical emergencies in a foreign country. The unit is designed to help all UNHCR staff members whose jobs entail frequent travel.

Training Provider

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UNHCR Online Courses

Language(s) English

Security Awareness II: Flying This unit aims at familiarising you with the different aspects of air travel, and the potential security threats you may face-both in an airport and onboard the flight. By following the basic guidelines outlined in this unit, you can minimise the security threats associated with flying and turn an insecure situation into a safe one. This unit is designed to help all UNHCR staff members who are frequent fliers.

Training Provider UNHCR Online Courses

Language(s) English

Security Awareness III: Hotel Security This unit is designed to raise your awareness about the security measures you need to follow while staying at hotels in foreign countries. As you go through the unit, you will learn why it is necessary to create a personal security plan to escape emergency situations during your stay at a hotel. If your job entailsfrequent hotel stays in countries you are not entirely familiar, this unit is meant for you.

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Training Provider UNHCR Online Courses

Language(s) English

Security Awareness IV: Use of Transportation This unit aims at enhancing your awareness levels about the security guidelines to follow while using public transport, especially in foreign countries. The unit describes the threats you might encounter in public transportation systems and the countermeasures you can take to evade these threats. The principles explained in this unit can be applied by UNHCR staff members both in their home country and when they travel abroad.

Training Provider UNHCR Online Courses

Language(s) English

Security Awareness V: Safety in Public This unit aims at familiarising you to the threats you might be exposed in public places in a foreign country. The unit explains the specific threats encountered on the street and provides the strategies that you can employ to safeguard yourself and your belongings. The principles described in this unit will also help UNHCR staff members safeguard themselves from potential attacks in public places.

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Training Provider UNHCR Online Courses

Language(s) English

Security Awareness VI: Living Abroad This unit emphasises the need to be aware of your surroundings and take safety precautions even after you have grown accustomed to the new country. The unit explains the dangers you may encounter in places of leisure and when you are in the company of people who are not your friends or colleagues. The guidelines explained in this unit will help ensure your safety throughout your stay in a foreign country.

Training Provider UNHCR Online Courses

Language(s) English

Security Management Team (SMT) e-learning The Security Management Team (SMT) online learning programme, as developed by the UN Department of Safety & Security,

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Training Provider UNDSS

Language(s) English

Security of Persons of Concern

Training Provider UNHCR Online Courses

Language(s) English

Security Risk Management (SRM) This course on Security Risk Management (SRM) is designed for staff that wishes to learn more about managing security for themselves and their co-workers. You can take the course as a whole, which includes a final exam, or select individual modules of interest. The course will help you recognise the current security context for humanitarian field workers, and identify the recent trends in humanitarian staff security. We will explore the principal lessons learnt from the attacks in Atambua and Macenta in September, 2000. We will also look at UNHCR’s security policy, and discuss what is meant by “strengthening a culture of security”. Some common humanitarian security approaches, such as the ICRC Seven Pillars of Security model and the security triangle approach, will be explored together with the concept of Due Diligence. A major component of the course is the concept of Risk Assessment, including the meaning and relationship among the following activities: - Threat assessment - Vulnerability

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assessment - Programme assessment - Risk analysis - Criticality assessment - Decision and implementation of risk reduction measures - Review and modification of assessment This course explains in simple terms how the UN conducts Risk management, and look at terminology, the use of a Risk Matrix, and understanding criticality assessments of our operations from a risk perspective. We will further identify the basic contents and structure of a comprehensive field security plan, and understand the design and use of scenario-based security contingency plans as components of the overall security plan. Part of Risk management is understanding the security relationships between humanitarian workers and the host government, as well as the security relationships with and among NGOs and other partner agencies, and between humanitarian and military organisations. The course will further explain the relationship between security and stress, and identify some individual adapting and coping techniques.

Training Provider UNHCR Online Courses

Language(s) English

Duration N/A

Stay safe - personal security (IFRC course) Note: This course has been designed by IFRC for its staff and has been made available to UNHCR due its relevance to all humanitarian workers.The â&#x20AC;&#x153;Stay Safe Personal Security Trainingâ&#x20AC;? course is intended for all Federation and Red Cross and Red Crescent national society personnel, including volunteers. The aim of the course is to provide basic security preparation for those personnel travelling or being deployed to the field. Although Red Cross Red Crescent specific, this course contains security information that will be beneficial for all humanitarian workers. Successful completion of the course is validated by a certified final test.

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Training Provider IFRC

Language(s) English

Stay safe - security management (IFRC course) Note: This course has been designed by IFRC for its staff and has been made available to UNHCR due its relevance to all humanitarian workers.The â&#x20AC;&#x153;Stay safe Security managementâ&#x20AC;? course is intended for those tasked with security management. The aim of the course is to familiarise managers with the necessary tools to implement and maintain a well functioning security framework. Although Red Cross Red Crescent specific, this course contains security information that will be beneficial for all humanitarian workers. Successful completion of the course is validated by a certified final test.

Training Provider IFRC

Language(s) English

Vehicle Security 1 1.

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The Vehicle Security Curriculum aims to raise staff and especially drivers' awareness on

using a vehicle while driving in special situations, planning a journey, keeping safe on the roads and using armoured vehicles

Training Provider UNHCR-GLCESU

Vehicle Security - Driving in special situations

Training Provider UNHCR Online Courses

Language(s) English

Vehicle Security - Keeping safe on the roads

Training Provider UNHCR Online Courses

Language(s) English

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Vehicle Security - Keeping vehicles ready for use

Training Provider UNHCR Online Courses

Language(s) English

Vehicle Security - Planning a Journey

Training Provider UNHCR Online Courses

Language(s) English

Vehicle Security - Using Armoured Vehicles

Training Provider UNHCR Online Courses

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Language(s) English

Women Security - Dealing with Sexual Harassment

Training Provider UNHCR Online Courses

Language(s) English

Women Security - General Security Precautions

Training Provider UNHCR Online Courses

Language(s) English

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Women Security - Sexual Assault and Rape

Training Provider UNHCR Online Courses

Language(s) English

Training video Self Defense Training This is a series of introductory videos that will show you some basic techniques to escape unharmed from an attack.

Selection Criteria Open to all staff

Training Provider UNHCR Online Courses

Language(s) English

Duration 2 hours

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Assistant Field Safety Advisor Training (AFSAT) The training targets general development of professional knowledge, expertise and situational awareness applicable in different security situations.

Training Provider UNHCR-GLCESU

Training Contact Admin Florian FEKETE

Assistant Field Safety Advisor Training (AFSAT) The training targets general development of professional knowledge, expertise and situational awareness applicable in different security situations.

Objectives The training provides general development of professional knowledge, expertise and situational awareness applicable in different security situations.

Location Varies

Schedule Once a year

Selection Criteria In coordination with DESS/Field Safety Section â&#x20AC;&#x201C; based on operational needs

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Eligibility Field safety staff - (Snr.) associate/assistant

Training Provider UNHCR-GLCESU

Language(s) English

Duration 5 days

Training Contact Admin Florian FEKETE

Critical Incident Management Training (CIMT) The Critical Incident Management Training is a theory and practice driven intensive workshop that include relevant simulation of security events.

Objectives The participants will be able to react to critical incidents, better coordinate planning, response and recovery activities.

Location Security

Selection Criteria Participants are selected by the operation in coordination with the respective FSA

Eligibility Involvement in managing critical incidents at the duty station

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Training Provider UNHCR-GLCESU

Language(s) English

Duration 5 days

Training Contact Admin Florian FEKETE

Driver Training The Driver Training aims to develop the driving skills of UNHCR drivers for enhancing road safety and safety/security of UNHCR personnel while moving on roads. The training can be delivered in English, French, Arabic and Spanish languages pending on operational requirements and qualified trainer. The training covers topics of armoured vehicle, evasive driving, car jacking-best response and vehicle maintenance, among others

Training Provider UNHCR-GLCESU

Training Contact Admin Florian FEKETE

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Training Provider UNHCR-GLCESU

Training Contact Admin Florian FEKETE

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Training Provider UNHCR-GLCESU

Training Contact Admin Florian FEKETE

Driver training - GOMA, DRC 3-5 November 2014 The objectives of the training are grounded on conveying and deepening knowledge of armored vehicles, driving characteristics, vehicle systems, vehicle handling theory and practice and directions on requisite premeditated actions.

Selection Criteria Selection is coordinated by the Field Security Advisor of requesting operation's.

Training Provider UNHCR-GLCESU

Language(s) English

Duration 4 Days

Driver training -Goma, DRC, TEST The objectives of the training are grounded on conveying and deepening knowledge of

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armored vehicles, driving characteristics, vehicle systems, vehicle handling theory and practice and directions on requisite premeditated actions.

Selection Criteria Selection is coordinated by the Field Security Advisor of requesting operation's.

Training Provider UNHCR-GLCESU

Language(s) English

Duration 4 Days

FSA Workshop - 2014/Budapest The topics of the workshops will be based on an analysis of a learning and operational needs assessment. Topics will in general include:a. Security planning and budgetingb. Technical mitigationsc. Analytical skillsd. Strategic communication skillse. Training and facilitation skillsf. other skills and competencies as defined by the learning needs analysis or requireed by operational needs

Training Provider UNHCR-GLCESU

Training Contact Admin Florian FEKETE

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Objectives The objectives of the workshops will be based on an analysis of a learning and operational needs assessment. Topics will in general include:

a. Security planning and budgeting b. Technical mitigations c. Analytical skills d. Strategic communication skills e. Training and facilitation skills f. other skills and competencies as defined by the learning needs analysis or requireed by operational needs

Location Englih

Schedule two times a year

Selection Criteria In coordination with GLC and DESS/FSS

Eligibility FSA

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Training Provider UNHCR-GLCESU

Language(s) English

Duration 5 days

Training Contact Admin Florian FEKETE

FSA Workshop - 2014/Budapest

The topics of the workshops will be based on an analysis of a learning and operational needs assessment. Topics will in general include: a. Security planning and budgeting b. Technical mitigations c. Analytical skills d. Strategic communication skills e. Training and facilitation skills f. other skills and competencies as defined by the learning needs analysis or requireed by operational needs

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Training Provider UNHCR-GLCESU

Training Contact Admin Florian FEKETE

FSA Workshop - EDToT Advanced Driving Training is an intensive workshop designed to train FSAs and other designated staff to deliver driverâ&#x20AC;&#x2122;s training in the field. The program will cover advanced driving techniques, 4x4 driving, and use of armored vehicles. The training is open for invited trainees. The invitation is based on discussion with FSS. All participants completed the training are expected to submit to the GLC a summary report on the training held annually.

Objectives This training enables Field Safety Advisors to become Trainer of Trainers (ToT), with the task of providing training to drivers in UNHCR, using our own vehicles, upon return to their duty stations.

Location N/A

Schedule Based on operational requirements

Selection Criteria In coordination with FSS

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Eligibility FSA

Training Provider UNHCR-GLCESU

Language(s) English

Duration N/A

Training Contact FEKETE Florian

Training Provider UNHCR-GLCESU

Training Contact Admin Florian FEKETE

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Training Provider UNHCR-GLCESU

Training Contact Admin Florian FEKETE

FSA Workshop - Information Analysis Enhancing FSAs facilitation and presenetation skills. The workshop is held together with the FSA Information Analysis Training.

Objectives Enhancing FSAs facilitation and presenetation skills.

Location Geneva

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Schedule Same as FSA Information Analysis Training

Selection Criteria No application for it. Application allowed for FSA Information Analysis Training.

Eligibility FSA, AFSA

Training Provider UNHCR-GLCESU

Language(s) English

Duration 3 days

Training Contact FEKETE Florian

Security Awareness Training (SAT) The SAT workshop will be intensive, interactive and work-oriented, employing a variety of methodologies, discussions and practical exercises to develop staff security awareness.

Objectives The workshop enhances knowledge and develops connecting skills in covered subjects for practical application include the following: â&#x2014;?

The current humanitarian security context: challenges and changes ahead

â&#x2014;?

UNHCR security policy and standards;

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●

Roles and responsibilities of staff members in security management

●

Definitions and limitations of accountability;

●

Security skills and resources;

●

Staff and refugee security;

●

Coordination and the UN security management system;

●

Minimum Operating Security Standards;

●

Critical incident management;

●

Security and welfare.

Location Security

Schedule Frequency is coordinated between the operations, Bureaux, FSS and GLC.

Selection Criteria Selection process is coordinated between the operations, Bureaux, FSS and GLC.

Eligibility All employees in the country

Training Provider UNHCR-GLCESU

Language(s) English

Duration 2 days

Training Contact FEKETE Florian

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Security Management Exercise (SMX) The SMX workshop will be intensive, interactive and work-oriented, employing a variety of methodologies, including presentation, case studies as well as group and plenary discussions. Above all, it will involve extensive practical application of security risk management methods.

Objectives The workshop enchances knowledge and develops connecting skills in covered subjects for discussion and/or practical application include the following: ●

The current humanitarian security context: challenges and changes ahead

●

UNHCR security policy and standards;

●

Roles and responsibilities of managers in security management

●

Definitions and limitations of accountability;

●

Security risk management concepts and tools: threat, vulnerability and programme assessment;

●

Security plans and planning; skills and resources;

●

Balancing and integrating staff and refugee security;

●

Coordination and the UN security management system;

●

Minimum Operating Security Standards;

●

Critical incident management;

●

Security and welfare.

Location Various

Schedule Number of trainings in a year agreed with operations, Bureaux, FSS and GLC

Selection Criteria Selection process is coordinated between the operations, Bureaux, FSS and GLC

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Eligibility Staff members involved in security arrangements

Training Provider UNHCR-GLCESU

Language(s) English

Duration 3 days

Training Contact FEKETE Florian

Training Provider UNHCR-GLCESU

Training Contact Admin Florian FEKETE

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Objectives The workshop enchances knowledge and develops connecting skills in covered subjects for discussion and/or practical application include the following: ●

The current humanitarian security context: challenges and changes ahead

●

UNHCR security policy and standards;

●

Roles and responsibilities of managers in security management

●

Definitions and limitations of accountability;

●

Security risk management concepts and tools: threat, vulnerability and programme assessment;

●

Security plans and planning; skills and resources;

●

Balancing and integrating staff and refugee security;

●

Coordination and the UN security management system;

●

Minimum Operating Security Standards;

●

Critical incident management;

●

Security and welfare.

Location Various

Schedule Several times in a year, as defined in cooperation with DESS, FSS

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Selection Criteria Selection process is coordinated between the operations, Bureaux, FSS and GLC - based on operational needs.

Eligibility Staff members with grade P2 and above

Training Provider UNHCR-GLCESU

Language(s) English

Duration 6 days

Training Contact FEKETE Florian

Objectives Participoants of the training will be able to conduct and coordinate relevant security management tasks in order to provide better security for UNHCR and People of Concerns while establishing and maintaining strong coordination with actors of UN Security Management System (UNSMS) in complex situations.

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Location Variable

Schedule As requested by operational conciderations

Selection Criteria Selection is done in cooperation between DESS/FSS and UNHCR GLC. No application.

Eligibility The training aims senior management of UNHCR and staff involved in UNSMS

Training Provider UNHCR-GLCESU

Language(s) English

Duration 1 week

Training Contact Admin Florian FEKETE

Security Training for Staff in High Risk Operations (HEST) Over the past years, UNHCR staff in a number of offices were targeted by or were the victims of violent attacks, from the fatal incidents in Pakistan to less shocking yet serious incidents in several other countries. The High Commissioner has emphasized the need to better prepare colleagues for the specific challenges they will face in high risk environments and has decided that brief, adapted security training should be mandatory for all international staff assigned or deployed to those offices.

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Participants are invited to each session.

Training Provider UNHCR-GLCESU

Training Contact Admin Florian FEKETE

Participants are invited to each session.

Objectives The objective is to provide intensive three-day training to international staff member assigned or already posted to 10 operations presently qualified as high risk. Core components of security management and accountability will be common to all sessions and approximately half time will be reserved for issues identified by the management and staff themselves and location-specific skills such as hostile surveillance or hostage survival.

Location Various

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Schedule Several in a year, as defined in coordination with DESS, FSS

Selection Criteria Selection is done by the concerned operations.

Eligibility Staff members working in operations with high risk

Training Provider UNHCR-GLCESU

Language(s) English

Duration 3 days

Training Contact FEKETE Florian

Workshop for Blended Learning Driver Training The Driver Training aims to develop the driving skills of UNHCR drivers for enhancing road safety and safety/security of UNHCR personnel while moving on roads. The training can be delivered in English, French, Arabic and Spanish languages pending on operational requirements and qualified trainer. The training covers topics of armoured vehicle, evasive driving, car jacking-best response and vehicle maintenance, among others

Objectives

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The Driver Training aims to develop the driving skills of UNHCR drivers for enhancing road safety and safety/security of UNHCR personnel while moving on roads.

Location Security

Schedule Request based schedule

Selection Criteria Selection is based on operational needs and assessments. It is coordinated by the respective Field Safety Advisor of the requesting operation.

Training Provider UNHCR-GLCESU

Language(s) English

Duration 4 days

Training Contact Admin Florian FEKETE

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Emergency UNHCR is often faced with emergency situations which require an immediate response, having to deliver aid and experts to the affected zones without delay. To maintain this capacity and preparedness, UNHCR has developed training programmes that are held regurlarly including the Workshop on Emergency Management (WEM), Situational Emergency Training (SET) and Emergency Team Leadership Program (ETLP). In addition to that, The Global Learning Centre is working on a number of e-learning training modules on various aspects of emergency preparedness and management to ensure that all staff members have access to emergency learning opportunities.

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IgnoreForStats Curric test Curric test

Training Provider External Training

Workshop on Emergency Management (WEM) WEM/ERT is an intensive, field-oriented and practical training with subjects including emergency aspects of protection, resource management, initial needs assessment, operations planning, coordination, humanitarian reform and cluster approach, negotiation, working with operational partners, security, telecommunications, GPS and map reading, media, first aid, off-road driving. Significant part of the WEM program is focused on important elements of personal and team preparedness for deployment, such as pre-departure, arrival and return, health tips, team building, stress management etc. The WEM is open to UNHCR staff members selected for Emergency Response Team (ERT) Roster.

Training Provider UNHCR-GLCESU

Training Contact Admin Florian FEKETE

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Training Provider UNHCR-GLCESU

Training Contact Admin Florian FEKETE

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The WEM is open to UNHCR staff members selected for Emergency Response Team (ERT) Roster.

Training Provider UNHCR-GLCESU

Training Contact Admin Florian FEKETE

Training Provider UNHCR-GLCESU

Training Contact Admin Florian FEKETE

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The Sphere Handbook in Action This online training course covers a number of short topics to help you explore the Sphere Project philosophy. It will help you get to know the Sphere Handbook entitled "The Sphere Project: Humanitarian Charter and Minimum Standards in Humanitarian Response" (2011 edition).

Training Provider Sphere Project

Language(s) English, French, Arabic, Spanish

Emergency and Disaster Management Workshop The workshop has been designed to improve response to emergencies by exploring problems, standards and best practices in key areas of emergency and disaster management. Areas explored in detail included protection of the rights of affected people, emergency assessment, food and nutrition, emergency shelter, water and sanitation and coordination in emergencies.

Application only by invitation.

Objectives The workshop features presentations from experts from both within and outside the region, and numerous interactive demonstrations and exercises. In the end, the participants reported leaving with a greater understanding of international standards used in dealing with

199

emergencies, and familiarity with colleagues and approaches used in facing crises in neighboring countries.

Location As defined by e-Center

Schedule As defined by the e-Center and the concerned operations

Selection Criteria Selection is coordinated between e-Center and concerned operations.

Eligibility By invitation only, mainly from Asia-Pacific region

Training Provider UNHCR-GLCESU

Language(s) English

Duration 5 days

Training Contact SHIMAZAKI Naoko

Emergency Management Training Operation Specified Emergency Management Training. The training provides information on on how to manage emegrgencies.

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Objectives The training provides information on on how to manage emegrgencies.

Location various

Schedule As requested by the operation

Selection Criteria Participants are nominated by the requesting operation.

Eligibility Staff nominated by the requesting operation

Training Provider UNHCR-GLCESU

Language(s) English

Duration 5 days

Training Contact Admin Florian FEKETE

Emergency Management Training Operation Specified Emergency Management Training. The training provides information on on how to manage emegrgencies.

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Training Provider UNHCR-GLCESU

Training Contact Admin Florian FEKETE

Emergency Response Team Workshop (ERTW) The Emergency Response Team Workshop is offered to staff members of requesting operations preferably with some emergency and field experience. The workshop focuses on an emergency situation in a given operation including emergency aspects of protection, resource management, initial needs assessment, operations planning, coordination, humanitarian reform and cluster approach, working with operational partners, security, telecommunications. ERTW places a high priority on team planning for a specific emergency operation and also acquaints participants with some key emergency planning and management skills in priority areas.

The ERTW is open to UNHCR staff members selected for Emergency Response Team of the requesting operation only.

Objectives ERTW aims to prepare members of operation's emergency response team for deployment to an anticipated emergency operation.

Location Emergency

Schedule As per operational request

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Selection Criteria Participants are selected by the requesting operation.

Eligibility Staff members of requesting operation

Training Provider UNHCR-GLCESU

Language(s) English

Duration 4 days

Training Contact FEKETE Florian

Emergency Team Leadership Programme (ETLP) The IASC ETLP aims to strengthen emergency team leadership competencies of IASC partners in humanitarian emergency settings.

The ETLP focuses on “team leadership” and

“interpersonal” skills in emergency situations, i.e. teamwork, communication, decision-making, emotional intelligence, direction setting and situational leadership, rather than on the more technical or operational skills required in emergencies (e.g. emergency management, operations, sector response planning, staff security, etc.) as these are already covered by other existing training courses. In addition to reinforcing core leadership competencies, the workshop is a retreat designed to spark reflection and growth of participants’ own attitudes and practices as emergency team leaders. The ETLP is carried out in three phases: a period of self-study and self-assessment (one month), a four and a half-day workshop and a post-workshop project (six months). The IASC ETLP aims to strengthen emergency team leadership competencies of IASC partners

203

in humanitarian emergency settings. The ETLP focuses on team leadership; and interpersonal skills in emergency situations, i.e. teamwork, communication, decision-making, emotional intelligence, direction setting and situational leadership, rather than on the more technical or operational skills required in emergencies (e.g. emergency management, operations, sector response planning, staff security, etc.) as these are already covered by other existing training courses.

Objectives

Enhancing leadership competencies and skills of emergency managers from IASC member Agencies.

Location To be confirmed

Schedule Twice a year

Selection Criteria Selection process coordinated between DESS, EPRS and GLC.

Eligibility Senior staff

Training Provider UNHCR-GLCESU

Language(s) English

Duration 5 days

Training Contact KAZAKOV Andrei

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Essentials of Humanitarian Negotiations Workshop This workshop will focus on the skills and techniques of negotiation, applied to situations where humanitarians must use them: negotiating with government interlocutors, non-state and irregular actors (including armed elements), partner agencies, fellow staff members and sometimes beneficiaries. Above all it will apply these skills to protection-oriented situations where access, respect for human rights and humanitarian space are at stake. It will emphasize techniques of reaching mutually beneficial solutions, such as correctly analyzing your own and the other's negotiation position, using active listening, inventing options for mutual gain and reducing anger and hostility. The workshop will be highly interactive, spending approximately half the course time actually negotiating realistic exercises and simulations. Application only by invitation.

Objectives â&#x2014;?

An improved ability to analyze negotiation positions (theirs and that of their opponent);

â&#x2014;?

Knowledge of a range of techniques for developing mutually beneficial solutions;

â&#x2014;?

Understanding of successful techniques for managing interpersonal dynamics; Awareness of how to identify and respond to unfair.

Location As defined by e-Center

Schedule As defined by the e-Center and the concerned operations.

Selection Criteria Selection is coordinated between e-Center and concerned operations.

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Eligibility By invitation only, mainly from Asia-Pacific region.

Training Provider UNHCR-GLCESU

Language(s) English

Duration 5 days

Training Contact SHIMAZAKI Naoko

Latin American and Carebbian Emergency Management Workshop, WEMito WEMito is focused on important elements of personal and team preparedness, and procedures in an emergency.

Objectives WEMito prepatres staff deployable in regional emergency response.

Location Panama

Schedule As requested

Selection Criteria Selection is based on operational needs

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Eligibility Selected staff of concerned operations

Training Provider UNHCR-GLCESU

Language(s) English

Duration 6 days

Training Contact Admin Florian FEKETE

Regional Emergency Management Workshop for NGOs This initiative will focus on emergency response in the context of humanitarian emergencies, whether caused by armed conflict, human rights violations or natural disasters.

Objectives The initiative has three primary objectives:

Strengthen the capacity of NGO partners to respond to humanitarian emergencies, in line with international standards. Reinforce and expand UNHCRâ&#x20AC;&#x2122;s partnership with humanitarian NGOs in Asia and the Pacific, whilst enhancing mutual understanding. Provide a forum for NGO partners to discuss their specific concerns in the humanitarian context, and engage in structured information exchange.

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Location Emergency

Schedule Once a year

Selection Criteria Participants selection is made by e-Centre

Eligibility Staff involved in emergency management.All applications should be coordinated with e-Center.

Training Provider UNHCR-GLCESU

Language(s) English

Duration 5 days

Training Contact SHIMAZAKI Naoko

Senior Emergency Leadership training (SELT) Senior Emergency Leadership Training (SELT) covers leadership, operations and strategies, security and welfare skills, abilities, competencies and knowledge to prepare UNHCR senior staff selected for being member of Senior Emergency roster to lead large scale emergency operations

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Objectives Preparation of UNHCR senior staff selected for being member of Senior Emergency roster to lead large scale emergency operations.

Location Emergency

Schedule Once a year

Selection Criteria Selection and invitation is done by DESS.

Eligibility P5 and above

Training Provider UNHCR-GLCESU

Language(s) English

Duration 10 days

Training Contact FEKETE Florian

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The growing number of deployees to emergencies has depleted the ERT roster of information management personnel. The increasing frequency with which the Bureaux and emergency operations ask for Information Management Officer support necessitates that UNHCR augment its emergency response capacity for information management.

Training Provider UNHCR-GLCESU

Training Contact Admin Florian FEKETE

Training on Information Management in Emergencies (TIME) The overall goal of the workshop is to develop emergency information management capacity either in emergency-prone countries or on the Emergency Response Team (ERT) roster. The growing number of deployees to emergencies has depleted the ERT roster of information management personnel. The increasing frequency with which the Bureaux and emergency operations ask for Information Management Officer support necessitates that UNHCR augment its emergency response capacity for information management.

Objectives The targeted workshop participants are those able to be deployed as Tri-Cluster Information Managers, Registration Officers, Operational Data Managers or Information Managers in emergencies. This workshop is not aimed at junior staff members involved in information management or personnel who are not specialists in information management, data management or registration.

Participants who attend the workshop must either: a)

be posted in an emergency-prone country with information management or registration

210

coordination responsibilities, or b)

agree to be on the ERT roster following the workshop for a period of 9 months

Location Emergency

Schedule Minimum once a year

Selection Criteria UNHCR staff with experience in leading information management, and/or registration and/or operational data management who fit either of the following categories:a.UNHCR Field Staff in emergency-prone operations b.UNHCR staff members willing and available to be on an emergency deployment roster for 9 months following the workshop (with supervisor approval).Note: UNHCR Staff contracts should cover most of the roster period (or be expected to be extended to cover the period).2.Standby and implementing partner staff with experience in leading information management.3.All participants must:a.have Medical clearanceb.be able and willing to travel to hardship duty stationsc.have valid passports for the period of roster membershipd.have valid contracts or standby partner roster arrangements for the period of roster membershipTarget attendees: •UNHCR staff P2 – P4 and NOA – NOC; IUNV•Partner staff with responsibilities and skills at equivalent of above grade levels; consultants who are skilled should join a standby partner rosters•20 participants will be admitted to the workshopStandby Partner, Implementing Partner and Agency Partner Target list includes: NRC; DRC; MSB; RedR; Irish Aid; CartONG; Intersos; ICT for Peace; ACAPS; IOM; UNOPS and JIPS. In order to foster interagency synergy, UN agency information management focal points may also attend as observer participants.

Eligibility As per selection criteria

Training Provider UNHCR-GLCESU

Language(s) Engliesh

Duration 5 days

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Training Contact Admin Florian FEKETE

Workshop for Blended Learning Senior Emergency Leadership Programme (SELP) The Senior Emergency Leadership Programme (SELP) prepares UNHCR senior staff selected for being member of Senior Emergency roster to lead large scale emergency operations. The programme covers leadership, operations and strategies, security and welfare skills, abilities, competencies and knowledge. The programme contains a six week self-study period, a quiz and a workshop.

Objectives Preparation of UNHCR senior staff selected for being member of Senior Emergency roster to lead large scale emergency operations.

Location Emergency

Schedule Once a year

Selection Criteria Selection and invitation is done by DESS.

Eligibility Senior staff - members of the Corporate Emergency Roster

Training Provider UNHCR-GLCESU

Language(s) English

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Duration 6 days

Training Contact FEKETE Florian

Workshop for Blended Learning Workshop on Emergency Management (WEM) WEM/ERT is an intensive, field-oriented and practical training with subjects including emergency aspects of protection, resource management, initial needs assessment, operations planning, coordination, humanitarian reform and cluster approach, negotiation, working with operational partners, security, telecommunications, GPS and map reading, media, first aid, off-road driving. Significant part of the WEM program is focused on important elements of personal and team preparedness for deployment, such as pre-departure, arrival and return, health tips, team building, stress management etc. The WEM is open to UNHCR staff members selected for Emergency Response Team (ERT) Roster.

Objectives WEM/ERT aims to prepare members of the Emergency Response Team (ERT) Roster for deployment to emergency/repatriation operations.

Location Sweden, Norway and Germany

Schedule Three times a year (March, June, October)

Selection Criteria The WEM is open to UNHCR staff members selected for Emergency Response Team (ERT) Roster.

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Eligibility Staff members of the Emergency Response Team (ERT) Roster

Training Provider UNHCR-GLCESU

Language(s) English

Duration 10 days

Training Contact FEKETE Florian

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Supply Chain Management The purpose of the Supply Chain is to provide better, faster, more cost-effective service in support of beneficiary needs and donor requirements. It is made up of the people, activities, information and resources involved in moving a product from its supplier to customer. Although this definition sounds very simple, effective management of a Supply Chain can be a real challenge and its concept requires UNHCR a proactive forward thinking approach to serving its customers.

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Blended Learning Programme Advanced Inventory Management Advanced Inventory Management workshops for Seniour Supply and Programme Officers. Participants need to acquire or maintain proficiency in the management of inventories based on UNHCRâ&#x20AC;&#x2122;s policies and operating procedures and in line with IPSAS 12.

Training Provider UNHCR-GLCRMU

Training Contact Admin Cindy Koszta

Basic Finance and Supply Chain: Procurement Ethics An animated, interactive e-learning course that contains definitions, explanations andexercises on the key procurement principles and core ethical values in procurement. The course covers UNHCR policies and provides real-life examples and practical guidance for situations that may arise in the course of procurement. The overall goal of the course is to raise awareness of ethical questions and increase the standards for ethical procurement in UNHCR.

Eligibility All Staff

Training Provider UNHCR Online Courses

218

Language(s) English, Spanish & French

Basic Finance and Supply Chain: The right way to buy goods and services in UNHCR An animated, interactive e-learning course that contains definitions, explanations and exercises on the internal controls associated with the cycle of planning, procurement and payment. The course covers accountabilities for these processes and automated controls in MSRP. The overall goal of the course is to enhance accountability in UNHCR.

Eligibility All Staff

Training Provider UNHCR Online Courses

Language(s) English, Spanish & French

Ética de adquisición (Basic Finance and Supply Chain: Procurement Ethics)

Training Provider UNHCR Online Courses

219

Language(s) Spanish

Inventory and Warehouse Management By finishing this curriculum you will be able to ● ● ● ● ● ●

run and analyse inventory related queries in MSRP enter MSRs complete pending MSRs create PO receipts complete pending PO receipts enter Interunit receipts

Training Provider UNHCR-GLCRMU

Language(s) English

Duration n/a

La manera correcta de comprar bienes y servicios en el ACNUR (Basic Finance and Supply Chain: The right way to buy goods and services in UNHCR)

220

Curso interactivo con animaciones, explicaciones y ejercicios pr谩cticos sobre los controles internos para mitigar riesgos en el ciclo de planificaci贸n, adquisici贸n y pago. El cruso cubre las responsabilidades en estos procesos y los controles automaticos en MSRP. El objetivo general del curso es mejorar la rendici贸n de cuentas y responsabilidad en el ACNUR.

Training Provider UNHCR Online Courses

Language(s) Spanish

Procurement and Contract Management Training Note that this e-learning course is hosted externally on the UN Procurement Training Campus website and you will need to register in order to access it (follow the instructions on the landing page).This course focuses on UN Procurement rules and regulations; learners should refer to Chapter 8 (UNHCR Supply Chain Manual) and to PMCS in case of any doubts or query regarding specifics issues relevant for UNHCR only.

Location online

Training Provider UNHQ

Language(s) English

Duration N/A

221

Sustainable Procurement for the UN A self-directed e-learning course for policy makers, Requisitioners and Procurers of the United Nations.Note that this e-learning course is hosted externally on the UN Global Marketplace website and you will need to register in order to access it (follow the instructions on the landing page).The assessment of the course is available at the following address: https://www.ungm.org/Areas/UNUser/SustainableProcurement/Quiz/player.html

Location Online, UN Global Marketplace website

Training Provider External Training

Language(s) English

Duration 1 hour

The Supply Chain Learning Programme [Coming Soon] The Supply Chain Learning Programme is a learning tool for new UNHCR staff undertaking supply activities and responsibilities, for field supply and logistics assistants or for any staff who would like to apply for a position in the UNHCR supply chain. In general, the participants are between G6 and P3.The broad based objectives of the SCLP are: â&#x20AC;˘To establish a global

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baseline of understanding of supply chain concepts as they relate to UNHCR’s operations. •To strengthen the functions of sourcing, delivery and asset management to allow UNHCR and its partners to fully implement the concept of the integrated supply chain. •To enhance the knowledge of UNHCR procedures, regulations and processes in the supply chain management, in order to provide better services to programmes, operations and offices in a seamless and integrated manner, with a clear focus on cost-effectiveness and customer satisfaction. The program is quite ambitious: four modules, three hundred new exercises developed and tested live, and real case studies to be used as standalone training material if required.

Eligibility All Staff

Training Provider UNHCR Online Courses

Language(s) English, French

Resource Material MSRP tutorial: How to Approve & Budget Check Purchase Order The PO approver needs to verify that the PO is consistent with the requisition. PO Approver must ensure that: 1) All requirements for control of funds and the requisitioning of payment are met. 2) Purchasing is done in accordance with UNHCR policies. 3) Purchasing rules and procedures for bidding, and other financial rules, e.g. Contract’s Committee approval is obtained when required. 4) PO amounts/quality/price/specifications correspond to the bid. The following are the key steps in completing the approval process of Purchase Order in MSRP: 1) Open the PO from email notification OR login into MSRP and open the PO. 2) Review and verify the items, costs and budget codes. 3) Approve the PO. 4) Budget Check the PO. 5) Inform the buyer that the PO has been approved/budget checked.

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Location N/A

Training Provider UPK

Language(s) English

Duration N/A

Resource Material MSRP tutorial: How to Approve & Budget Check Requisition This guide explains how to approve and budget check a requisition. As part of the approval process, approver has to check: 1) if the item is needed; 2) the correct item has been selected on the requisition; 3) chartfield combination (budget code, etc.) is correct. The following are the key steps in completing the approval process of requisition in MSRP: 1) Open the requisition from email notification OR login into MSRP and open the requisition. 2) Review and verify the items, costs and budget codes. 3) Approve the requisition. 4) Budget Check the requisition.

Location N/A

Training Provider UPK

Language(s) English

224

Duration N/A

Self-Study Les fondamentaux du module MSRP Finance et Chaîne d'approvisionnement: Procure to Pay Dans ce parcours de formation il y a des présentations sur l'utilisation du module Finance/Supply Chain du system MSRP. De plus, les apprenants peuvent pratiquer les procédures par des tutoriels interactifs et télécharger des manuels de l'utilisateur et puis les consulter.

Training Provider UNHCR-GLCRMU

Language(s) English

Duration n/a

Training video: Incoterms 2010 The new Incoterms 2010 took effect in 2011 for UNHCR. The topics covered include: ● ● ● ●

Rules & Applications What do Incoterms do? What's new? How to use Incoterms correctly?

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Eligibility All Staff

Training Provider UNHCR Online Courses

Training video: Vendor Registration Process The UNHCR Vendor Registration tutorial will guide you through the steps of the vendor registration process in UNHCR, which start with setting up the Vendor Review Committees that evaluate and pre-qualify vendors to be registered in the UNHCR corporate vendor database and include regular database maintenance, by adding new and removing old, non-performing vendors. It explains the rationale of this process, which is to achieve vendor diversity, improve transparency and sourcing infrastructure, while focusing on environmentally friendly and sustainable products. At the end of this course, you will understand better how the quality database of capable potential vendors facilitates the sourcing process, especially in emergencies.

Eligibility All Staff

Training Provider UNHCR Online Courses

Webinar Procurement Webinar for non-supply staff Overview of procurement process, procedures and functions for Requestors and Committee on Contracts members.

226

Training Provider Webex Training

Training Contact Admin Zsuzsanna BALAI

Webinar Procurement Webinar for non-supply staff Overview of procurement process, procedures and functions for Requestors and Committee on Contracts members.

Objectives To obtain a good general understanding of the UNHCR procurement process and procedures To examine your roles in the procurement process, whether as a requestor, or within the Contracts Committee

Location n/a

Schedule Request training at hqglcrmu@unhcr.org

Selection Criteria by request

Training Provider Webex Training

Language(s) English / French

Duration 3 hrs

227

Training Contact Admin Zsuzsanna BALAI

Advanced Certificate in Public Procurement CIPS Level 3 The aim of this course is to provide participants with a clear understanding of : ●

●

Advanced Procurement Planning. To develop the capacity to manage the planning process associated with the procurement of goods, services and works Advanced Communication and Negotiation Skills. To identify and improve the communication, negotiation and personal professional development skills required by those involved in advanced level procurement Advanced Contract Management. To develop the capacity to implement the tender/contract development, bid evaluation and contract administration principles and practices, associated with procurement of goods, services and works

Objectives ●

Analyse procurement strategies providing best fit to specific procurement situations

●

Apply risk assessment and management processes to procurement activities

●

Participate in the development and review of specifications for procurement purposes

●

Communicate effectively in a variety of situations

●

Apply the principles of conflict management

●

Plan and manage the contracting process

Location Nairobi

Schedule TBD

Selection Criteria Invitational

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Training Provider UNHCR-GLCRMU

Language(s) English

Duration 5 days

Training Contact Admin Zsuzsanna BALAI

Committee on Contracts Advanced Training This course is intended for those who have already attended the Committee on Contracts Basic Training. Chairpersons, members and secretaries of the UNHCR Committees on Contracts are the primary beneficiaries of this training; however procurement officers, requisitions and others are encouraged to attend.

Objectives The course builds upon the foundation of the Basic training for Members of CoCs. It focuses on improving the vetting capacity of the Committee by enhancing two important skills: communication and analytical thinking. ` In addition, the course provides guidance on several subjects: ●

Policy; Internal control and Accountability / Role and Functions of LCC;

●

Review Criteria (FIT: Fairness, Integrity and Transparency; Effective International competition; Best Value for Money and Best Interest of the Organization);

●

Committee Recommendations;

●

Operational Challenges;

●

CoC Deliberations (Meeting Steps, Meeting Dynamics, Asking questions, Active Listening).

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Location Geneva

Schedule January 2013March 2013

Selection Criteria Invitational

Eligibility Chairpersons, members and secretaries of the UNHCR Committees on Contracts

Training Provider UNHCR-GLCRMU

Language(s) English

Duration 3 days

Training Contact Admin Benoit LIEBERT

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Training Provider UNHCR-GLCRMU

Training Contact Admin Zsuzsanna BALAI

Committee on Contracts Basic Training This training provides a basic foundation on the roles and responsibilities of the HCC/LCC, and gives practical guidance on the following: ● ● ● ● ● ● ● ●

The importance of vetting and the role and functions of the Committees Delegation of authority Review criteria including fairness, integrity, transparency, effective international competition Meeting procedures Considerations for Committee recommendations The value of meeting minutes Systemic issues in the acquisition and vetting process Individual consultations and review of minutes

The course also includes training on UN procurement processes and procedures and deals with topics such as: ● ●

The definition and impact of procurement General principles and policy affecting procurement, such as the Financial Regulations and Rules and the Procurement Manual

Training Provider UNHCR-GLCRMU

Training Contact Admin Orsolya Jozsa

231

Committee on Contracts Basic Training This training provides a basic foundation on the roles and responsibilities of the HCC / LCC, and gives practical guidance on the following: ● ● ● ● ● ● ● ●

The course also includes training on UN procurement processes and procedures and deals with topics such as: ● ●

The definition and impact of procurement General principles and policy affecting procurement, such as the Financial Regulations and Rules and the Procurement Manual

Location Geneva

Schedule 12-14 June

Selection Criteria Invitational

Eligibility Staff members serving on the Committees on Contracts (LCC Chairs, Members and Secretaries) and procurement officers.

Training Provider UNHCR-GLCRMU

232

Language(s) English

Duration 3 days

Committee on Contracts Basic Training This training provides a basic foundation on the roles and responsibilities of the HCC / LCC, and gives practical guidance on the following: ● ● ● ● ● ● ● ●

The course also includes training on UN procurement processes and procedures and deals with topics such as: ● ●

The definition and impact of procurement General principles and policy affecting procurement, such as the Financial Regulations and Rules and the Procurement Manual

Training Provider UNHCR-GLCRMU

Training Contact Admin Zsuzsanna BALAI

233

The course also includes training on UN procurement processes and procedures and deals with topics such as: ● ●

The definition and impact of procurement General principles and policy affecting procurement, such as the Financial Regulations and Rules and the Procurement Manual

Training Provider UNHCR-GLCRMU

Training Contact Admin Orsolya Jozsa

Committee on Contracts Basic Training This training provides a basic foundation on the roles and responsibilities of the HCC/LCC, and gives practical guidance on the following: ●

The importance of vetting and the role and functions of the Committees

234

● ● ● ● ● ● ●

Delegation of authority Review criteria including fairness, integrity, transparency, effective international competition Meeting procedures Considerations for Committee recommendations The value of meeting minutes Systemic issues in the acquisition and vetting process Individual consultations and review of minutes

The course also includes training on UN procurement processes and procedures and deals with topics such as: ● ●

The definition and impact of procurement General principles and policy affecting procurement, such as the Financial Regulations and Rules and the Procurement Manual

Location Geneva

Schedule 2013 March 13-14

Selection Criteria Invitational

Eligibility Staff members serving on the Committees on Contracts (LCC Chairpersons, Members and Secretaries) and procurement officers.

Training Provider UNHCR-GLCRMU

Language(s) English

Duration 2 days

235

Emergency Supply Training Emergency Supply Training

Training Provider UNHCR-GLCRMU

Training Contact Admin Cindy Koszta

Emergency Supply Training Emergency Supply Training

Objectives Emergency Supply Training

Location n/a

Selection Criteria by nomination

Training Provider UNHCR-GLCRMU

236

Language(s) English

Duration n/a

Training Contact Admin Cindy Koszta

Introductory Certificate in Public ProcurementCIPS Level 2 The Certification Programme includes a comprehensive and customised curriculum leading to a certification or qualification intended to effectively strengthen and professionalise the procurement function. The curriculum is comprised of a complete set of comprehensive student training materials, case studies, exercises for each course and certification level, and an assessment process and material leading to a qualification accredited by an external professional body, the Chartered Institute of Purchasing and Supply (CIPS).

Training Provider UNHCR-GLCRMU

Training Contact Admin Cindy Koszta

237

Objectives The aim of this course is to provide you with: ●

A clear understanding of the principles of effective public procurement, the generic procurement process, and the role of corporate and transactional procurement.

●

The capability to plan, implement, and evaluate a sourcing process appropriate to the value/risk of the goods or services being procured.

●

Knowledge of what rules and procedures govern UN procurement and why they exist.

Location West Africa

Schedule TBD

Selection Criteria Invitational

Eligibility Role based

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Training Provider UNHCR-GLCRMU

Language(s) French

Duration 4 days

Training Provider UNHCR-GLCRMU

Training Contact Admin Cindy Koszta

239

Inventory and Warehouse Management Training Inventory and Warehouse Management workshops for inventory focal points. Participants need to acquire or maintain proficiency in the management of warehouses and inventories based on UNHCRâ&#x20AC;&#x2122;s policies and operating procedures and in line with IPSAS 12.

Objectives Participants will be familiar with UNHCRâ&#x20AC;&#x2122;s policies on inventory and warehouse management and know how to apply the related standard operating procedures. In addition, participants will refresh their understanding of the relevant accounting policy for inventories (IPSAS 12). Participants must be able to replicate training to others.

Location n/a

Selection Criteria nomination

Training Provider UNHCR-GLCRMU

Language(s) English

Duration n/a

Training Contact Admin Cindy Koszta

240

Procurement Training The training is targeted specifically to Field Staff performing the procurement function (bidding process, HCC/ LCC submission, award contracts, manging vendors)

Objectives As a result of successfully completing the training, participants are expected to be able to: 1. Correctly apply UN procurement principal. 2. Select the appropriate solicitation method for procurement of goods and services. 3. Define bid evaluation criteria and apply appropriate scoring system. 4. Prepare submission for contract award to be reviewed by the appropriate authorizing body (ie. LCC, HCC) 5. Manage awarded contracts and monitor supplier's performance

Location na

Selection Criteria by nomination

Training Provider UNHCR-GLCRMU

Language(s) English

Duration 2 days

241

Training Contact Admin Cindy Koszta

Strategic Diploma in Public Procurement –CIPS Level 4 The aim of this course is to provide participants with: ·

Strategy Development Skills

To develop strategies for significant procurement, including involvement in organizational strategic and financial planning and organize and manage strategic procurement activities. ·

Strategic Negotiation Skills

To improve the strategic communication and negotiation skills, including the management of commercial and legal considerations in negotiations, bargaining and conflict resolution processes. ·

Advanced Contract Management

To develop the capacity to manage strategic supply, services and consultancy contracts and conduct advanced offer evaluations.

Training Provider UNHCR-GLCRMU

Training Contact Admin Zsuzsanna BALAI

Strategic Diploma in Public Procurement –CIPS Level 4

242

The aim of this course is to provide participants with: 路

Strategy Development Skills

To develop strategies for significant procurement, including involvement in organizational strategic and financial planning and organize and manage strategic procurement activities. 路

Strategic Negotiation Skills

To improve the strategic communication and negotiation skills, including the management of commercial and legal considerations in negotiations, bargaining and conflict resolution processes. 路

Advanced Contract Management

To develop the capacity to manage strategic supply, services and consultancy contracts and conduct advanced offer evaluations.

Objectives - Develop and implement strategic procurement plans - Integrate procurement plans in corporate strategic and financial planning - Plan for significant procurement and supply - Conduct cost and financial analysis - Organize and manage procurement activities - Understand commercial and legal considerations in negotiations - Apply successful negotiations and bargaining methods in procurement negotiations - Make team negotiations work - Manage conflict and deadlock resolution processes - Manage advanced offer evaluation processes - Execute strategic supply, service and consultancy contracts - Measure and manage performance of major contracts

Location Copenhagen

Schedule TBD

Selection Criteria invitational

Training Provider

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UNHCR-GLCRMU

Language(s) English

Duration 5 days

Training Contact Admin Cindy Koszta

Strategic Logistics Planning The workshop aims at improving the ability of the supply staff to strategize the supply chain management function in their country operations. As a result, UNHCR aims to achieve more effective and efficient supply chain operation, with a right-sized supply workforce and the physical supply chain management infrastructure.

Location West Africa

Schedule April 2013

Selection Criteria Invitational

Eligibility Senior Supply Officers

Training Provider UNHCR-GLCRMU

244

Language(s) English, French

Duration 3 days

Strategic Procurement Planning for Managers This three day course will enable buyers and managers who supervise buyers to make better business decisions and maximize UNHCR’s resources. Participants will be provided with tools to implement strategic procurement practices.

Objectives ●

To describe the issues that need to be considered when developing a procurement strategy.

●

To conduct procurement spending analysis, supply risk assessments, supply and demand market analysis.

●

To model and implement strategies for significant procurement exercises.

●

To align systems, processes, capabilities and administrative requirements.

Location 3 Regional Hubs

Selection Criteria DOAP role as a PO Creator and DOAP role as PO Approver.

Eligibility Currently assuming procurement function or procurement oversight function, such as buyers, Programme Officers, Assistant Representatives , Heads of Office.

Training Provider UNHCR-GLCRMU

245

Language(s) English

Duration 3 days

Workshop for Blended Learning Inventory and Warehouse Management Training Inventory and Warehouse Management workshops for inventory focal points. Participants need to acquire or maintain proficiency in the management of warehouses and inventories based on UNHCRâ&#x20AC;&#x2122;s policies and operating procedures and in line with IPSAS 12.

Training Provider UNHCR-GLCRMU

Training Contact Admin Orsolya Jozsa

Training Provider UNHCR-GLCRMU

Training Contact Admin Orsolya Jozsa

246

Training Provider UNHCR-GLCRMU

Training Contact Admin Orsolya Jozsa

Training Provider UNHCR-GLCRMU

Training Contact Admin Orsolya Jozsa

Workshop for Blended Learning Inventory and Warehouse Management Training

247

Inventory and Warehouse Management workshops for inventory focal points. Participants need to acquire or maintain proficiency in the management of warehouses and inventories based on UNHCR’s policies and operating procedures and in line with IPSAS 12.

Training Provider UNHCR-GLCRMU

Training Contact Admin Orsolya Jozsa

Workshop for Blended Learning Inventory and Warehouse Management Training Inventory and Warehouse Management workshops for inventory focal points. Participants need to acquire or maintain proficiency in the management of warehouses and inventories based on UNHCR’s policies and operating procedures and in line with IPSAS 12.

Training Provider UNHCR-GLCRMU

Training Contact Admin Orsolya Jozsa

Workshop for Blended Learning Inventory and Warehouse Management Training Inventory and Warehouse Management workshops for inventory focal points. Participants need to acquire or maintain proficiency in the management of warehouses and inventories based on UNHCR’s policies and operating procedures and in line with IPSAS 12.

248

Training Provider UNHCR-GLCRMU

Training Contact Admin Orsolya Jozsa

Workshop for Blended Learning Procurement Training The training is targeted specifically to Field Staff performing the procurement function (bidding process, HCC/ LCC submission, award contracts, manging vendors)

Training Provider UNHCR-GLCRMU

Training Contact Admin Cindy Koszta

Training Provider UNHCR-GLCRMU

Training Contact Admin Zsuzsanna BALAI

249

Training Provider UNHCR-GLCRMU

Training Contact Admin Cindy Koszta

Training Provider UNHCR-GLCRMU

Training Contact Admin Cindy Koszta

Workshop for Blended Learning Procurement Training The training is targeted specifically to Field Staff performing the procurement function

250

(bidding process, HCC/ LCC submission, award contracts, manging vendors)

Training Provider UNHCR-GLCRMU

Training Contact Admin Cindy Koszta

Training Provider UNHCR-GLCRMU

Training Contact Admin Cindy Koszta

Training Provider UNHCR-GLCRMU

251

Training Contact Admin Cindy Koszta

Training Provider UNHCR-GLCRMU

Training Contact Admin Cindy Koszta

252

253

HR Management Recognizing that Human Resources is an essential asset which develops and executes organizational strategy, the Global Learning Centre along with the Personnel Administration and Payroll Section (PAPS) have developed several training modules tailored to better equip all levels of HR colleagues in offices around the world, ensuring high quality support services for every single staff member in the organization. The Career Management Support Section (CMSS) offers training to prepare staff to develop career planning and career change.

254

255

HR Management Induction and Client&Service Orietation Training Programme 2014/1 This Human Resources Management Training Induction focuses on basic HR guidelines, procedures, rules policies and processes. The training is aimed at staff whose core work in UNHCR is Human Resources with no or limited exposure to the HR work in the past (e.g. HR new recruits). The client service orientation module of the training is focusing on the needs of the client and providing the best service possible using the skills and knowledge to meet the needs of staff in a timely, effective, pleasant and efficient manner.

Selection Criteria By nomination only

Training Provider UNHCR-GLCPAPS

Trainer & Facilitator Development Programme (TFDP): Building Your Toolkit TFDP: Building your toolkit is designed for staff who have completed the TFDP: Fundamental Training of Trainers or have equivalent skills. It is a 6 months cohort blended learning programmes schedules through your GLC counterpart. Participants will pass an entrance test prior to the beginning of the programme. Approval of the manager is necessary. The programme can be customized to suit the needs of the cohort. It is recommended for staff with 1 or 2 responsbilities listed here: â&#x2014;?

Currently a Training Officer OR

256

●

Responsible for delivering 40 hours or more of training during this calendar year

If the above is met then a 20 question test administered in Learn and Connect must be passed with a score of 80% or higher. Applicants will have up to 2 tries to pass the test. "Toolkit" Programme Content ● ● ● ●

Improving skills in needs analysis, design and delivery Decision-making during a training or workshop Handling challenging participants. Cultural orientation and Emotional Intelligence

Learning Objectives ● ● ● ● ●

Analyse data to determine needs of learners Design workshop or learning intervention to address the need of the learners Deliver workshop or learning intervention to address the need of the learners Evaluate learner progress Handle challenging participants You will be notified by email of your acceptance in to the "Toolkit" programme. After you

receive the email please enroll in the curriculum located in Learn and Connect. You will be pouched a book titled "Active Training: A Handbook of Techniques, Designs, Case Examples, and Tips written by Mel Silberman This book, along with the materials to be downloaded with each module. will be your primary resources for the distance learning modules. It is expected that you will apply the exercises and concepts of the programme directly to one of the trainings you will be conducting in 2011. The practice at the workshop will conducted using your training and materials you create.

Selection Criteria Qualifications for the Training and Facilitation Skills: Building Your Toolkit: (Applicants must be either)currently a training officer, ORresponsible for delivering 80 hours or more of training per year

Training Provider UNHCR-GLCLSU

257

Trainer & Facilitator Development Programme (TFDP): Fundamental Training Skills (Blended Learning) Participants in the Trainer & Facilitator Development Programme (TFDP) will increase their skill in demonstrating the range of training and facilitation competencies developed by the International Association of Facilitators (IAF). This is Level 1 of TFDP, meaning that participants will be learning about the basic skills. The basic competencies are incorporated into the modules of the programme, referenced throughout the materials, and measured in the programme assessments.

Selection Criteria The Level 1 of the Trainer and Facilitator Development Programme is open to all UNHCR staff.

Training Provider UNHCR-GLCLSU

Language(s) English

Duration ongoing

258

Trainer and Facilitator Development Programme (TFDP): Advanced Facilitator Skills TFDP Advanced Facilitation Skills is designed for staff who have completed the TFDP: Building your Toolkit or have equivalent skills. It is a 6 months cohort blended learning programme scheduled through your GLC counterpart. Participants will go through an application process to enter the programme. Approval of the manager is necessary. The programme can be customized to suit the needs of the cohort. It is recommended for staff with 1 or 2 responsibilities listed here: ● ●

Currently a Training Officer OR Responsible for delivering 40 hours or more of training during this calendar year

Programme content ●

Improving skill in Advanced Facilitation Strategies

Learning Objectives ● ● ● ● ● ●

●

Complete IAF CFP paperwork Plan for a range of learning/thinking/process needs of the participants Consult with clients to determine the best path Design a session using participatory decision making techniques Select appropriate activities for the session Adjust the session to the needs of the participants by utilizing the planned activities and integrating changes as the workshop unfolds Facilitate the session using neutral language and methods

After completion of the application process you w will be notified by email of your acceptance in to the programme. After you receive the email you will be enrolled and notified of next steps. The practice at the workshop will conducted using the materials and the activities you develop during the self-study.

Selection Criteria Selection criteria based on the following 1 or 2 responsibilities staff need to have: - Currently a Training Officer OR - Responsible for delivering 40 hours or more of training during this calendar year

Training Provider UNHCR-GLCLSU

259

Diversity on the Job: Diversity and You Just as organizations must respond to demographic and social changes that introduce new languages, cultures, values, and attitudes to the workplace, so must you as an individual. To understand and appreciate diversity, you must develop an understanding of yourself and the ways in which you and others view the world. Your ability to use a variety of strategies to effectively deal with diverse situations in and out of the workplace is very important. Equally important is the ability to share these effective strategies openly, to leverage the diversity that exists within the organization.

Training Provider Skillsoft eLearning Courses

CCLP Client Service The Core Competency Learning Programme (CCLP) is a suite of nine blended learning programmes aimed at strengthening core competencies organization-wide. Client Service is a six-week course. GLC's blended learning approach combines a variety of pedagogical methods, different resources, and different modes of web-based technology, (e-learning modules, webinar, reading material, videos, assignments, collaborative learning, etc.), always guided and supported by a tutoring team to promote in-depth learning.

Objectives By the end of this learning programme you will be able to: â&#x2014;?

maintain productive relationships with clients

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●

match clients’ needs them to appropriate solutions

●

provide clients on time, quality support

●

apply problem solving skills in your client service

●

apply methods to handle stress

●

deal with difficult clients and issues

Location Online

Schedule September 2013

Selection Criteria Open to all UNHCR staff members on first come first served basis.

Eligibility Open to all UNHCR staff members.

Training Provider UNHCR-GLCMLC

Language(s) English

Duration 6-week curriculum

Training Contact SZOLLAS Krisztina

MSRP HR "Induction Module" This practical training on MSRP HR provides help on how to implement the basic HR rules and

261

policies into the MSRP HR database. The aim of the training is to empower the HR staff to enter employee data into the database accurately and systematically. In addition it highlight the impact of various HR actions on Payroll and various HR Reports. In addition to the three day workshop (24 hours) it encompasses comprehensive post-workshop assignments in total duration of approximately 10 hours.

Objectives Upon completion of this course the learner will be able to: ●

Enter new information to MSRP (PeopleSoft) HR

●

Demonstrate how the most common HR administrative situations are handled in MSRP and their impact on Payroll and Reports

●

Explain the basic important concepts and processes in MSRP

Location Specific duty stations

Selection Criteria By nomination only

Eligibility HR/Admin staff with core work of Human Resource Management

Training Provider UNHCR-GLCPAPS

Language(s) English / French

Duration 4 day workshop and 10 hours of self-study

Training Contact Admin Maria CSISZER

262

Pre-Retirement Seminar This seminar is for National and International staff which provides timely and accurate information of their retirement benefits. The workshop is built around: a) Pre-retirement Planning, b) Well-being and mental health, c) Pension and related benefits associated with the retirement, as well as constructive discussions on matters related to human resources and payroll.

Objectives By the end of this seminar participants&nbsp;will be able to: ●

Explain the importance of planning for retirement

●

Understand how essential it is to take care of ones's health and well-being

●

Have relevant discussions regarding separation entitlements and appropriate documents that should be submitted prior to retirement

●

Know or be able to find out the time line for the payments of approved entitlements

●

Utilize various financial tools for investment

Location Specific Duty Stations

Selection Criteria Selection according to geographical location

Eligibility Staff members approaching retirement age

Training Provider UNHCR-GLCPAPS

Language(s) English / French

263

Duration 3 days

Training Contact Admin Maria CSISZER

Trainer & Facilitator Development Programme (TFDP): Conducting Engaging Webinars (workshop) This optional workshop is scheduled through your GLC counterpart. The 2-3 day agenda provides activities on how to facilitate, conduct, setup, administer and use the WebEx envionment for your webinar sessions. Feedback is provided by other participants and the GLC facilitators. Note that GLC also should be involved in terms of design of the training activity which you are planning, in this regard an initial approach should be made as follows. Please send an email to learn@unhcr.org including the following details and we will get back to you to discuss specifics: ● ● ● ● ● ●

justification for webinar use estimated duration target audience to which you intend to deliver the training (includes location) objectives of the training you intend to deliver content outline number of participants on your end, along with contact information

Training Provider UNHCR-GLCLSU

Training Contact Admin YUGA

264

Objectives ●

Exploring tools available to run webinars

●

Preparation for the webinar

●

Facilitation tips for running engaging webinars

Note that the short self-study course on "Trainer & Facilitator Development Programme (TFDP): Conducting Engaging Webinars" is a pre-requisite to this workshop.

Location TBD

Schedule Scheduled through GLC counterpart upon request.

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Selection Criteria The workshop is conducted on a ‘scheduled only’ basis through me or their GLC counterpart.

Training Provider UNHCR-GLCLSU

Language(s) English

Duration 2-3 day workshop

Training Contact JOHNSON Jayna

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Training Provider UNHCR-GLCLSU

Training Contact IUGA Emil Eugen

Training Provider UNHCR-GLCLSU

Training Contact IUGA Emil Eugen

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Training Provider UNHCR-GLCLSU

Training Contact Admin YUGA

Trainer & Facilitator Development Programme (TFDP): Presentation Skills Workshop This optional workshop is scheduled through your GLC counterpart or the TFDP: Presentation

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Skills contact. The 2.5 day agenda provides activities to reinforce the learning in self-study and offers plenty of time for practice delivery of your presentation. Feedback is provided by other participants and the GLC facilitator.

Training Provider UNHCR-GLCLSU

Training Contact Admin Edith KAROLY

Trainer & Facilitator Development Programme (TFDP): Presentation Skills Workshop This optional workshop is scheduled through your GLC counterpart or the TFDP: Presentation Skills contact. The 2.5 day agenda provides activities to reinforce the learning in self-study and offers plenty of time for practice delivery of your presentation. Feedback is provided by other participants and the GLC facilitator.

Objectives ●

Personalise a presentation to meet the needs of the intended audience.

●

Structure presentations in a clear and concise manner.

●

Utilise techniques to make presentations more memorable.

●

Create effective PowerPoint slides

●

Prepare for and respond to questions in a calm and confident manner.

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Location TBD

Schedule Scheduled through GLC counterpart upon request.

Selection Criteria The workshop is conducted on a â&#x20AC;&#x2DC;scheduled onlyâ&#x20AC;&#x2122; basis through me or their GLC counterpart.

Training Provider UNHCR-GLCLSU

Language(s) English

Duration 2-3 day workshop

Training Contact JOHNSON Jayna

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Training Provider UNHCR-GLCLSU

Training Contact Admin Edith KAROLY

Training Provider UNHCR-GLCLSU

Training Contact Admin Edith KAROLY

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and offers plenty of time for practice delivery of your presentation. Feedback is provided by other participants and the GLC facilitator.

Training Provider UNHCR-GLCLSU

Training Contact Admin Edith KAROLY

Trainer & Facilitator Development Programme (TFDP): Writing and Reviewing Storyboards A series of short training sessions on various aspects of instructional design aimed at building GLC internal knowledge and skills to design and deliver effective training programmes.

Objectives The sessions will cover the following topics: ●

Developing questions and assessments

●

E-learning design and development

●

Choosing learning methodologies

●

Identifying training needs and solutions

●

Writing storyboards

●

Using authoring tools for e-learning development

For each session specific learning objectives and additional information will be communicated with an invitation email. The list of topics could change depending on internal learning needs.

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Location Budapest

Schedule Monthly

Selection Criteria Staff engaged in instructional design

Eligibility Staff of the Global Learning Centre and partners/counterparts, as needed

Training Provider UNHCR-GLCLSU

Language(s) English

Duration 1-2 hours

Training Contact KAROLY-RAJKI Edith

Trainer and Facilitator Development Programme (TFDP): Presentation Skills Participants in the TFDP: Presentation Skills will increase their skill in demonstrating the range of competencies necessary for effective and engaging presentations. This is entry level, meaning that participants will be learning about the basic skills of designing and developing a presentation. The Self-study programme consists of 2 modules.There is a 2.5 day workshop (optional) available for scheduling through your GLC counterpart or the TFDP: Presentation Skills contact. The 2.5 day agenda provides activities to reinforce the learning in self-study

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and offers plenty of time for practice delivery of your presentation. Feedback is provided by other participants and the GLC facilitator.

Training Provider UNHCR-GLCLSU

Training Contact Admin Edith KAROLY

Objectives ●

Personalise a presentation to meet the needs of the intended audience.

●

Structure presentations in a clear and concise manner.

●

Utilise techniques to make presentations more memorable.

274

â&#x2014;?

Create effective PowerPoint slides

â&#x2014;?

Prepare for and respond to questions in a calm and confident manner.

Location TBD

Selection Criteria Available to all staff.

Training Provider UNHCR-GLCLSU

Language(s) English

Duration 2-3 day workshop

Training Contact JOHNSON Jayna

275

other participants and the GLC facilitator.

Training Provider UNHCR-GLCLSU

Training Contact Admin Edith KAROLY

Training Provider UNHCR-GLCLSU

Training Contact JOHNSON Jayna

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Training Provider UNHCR-GLCLSU

Training Contact Admin Edith KAROLY

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(optional) available for scheduling through your GLC counterpart or the TFDP: Presentation Skills contact. The 2.5 day agenda provides activities to reinforce the learning in self-study and offers plenty of time for practice delivery of your presentation. Feedback is provided by other participants and the GLC facilitator.

Training Provider UNHCR-GLCLSU

Training Contact JOHNSON Jayna

UNHCR Mentoring Workshop - Career Management From the Beginning This is a workshop that is part of a pilot Mentoring Programme developed by the Career Management Support Section. The aims of this workshop include orienting newly recruited staff memebers to support professional development so that they cope with the challenges at the beginning of their career, to build up their know how and self reliance in the areas of career management and planning within the organization, to improve professional networking, and to assess whether mentoring is useful in UNHCR.

Objectives By the end of the workshop participants will be able to: ●

define what mentoring is,

●

identify the stages in the UNHCR programme,

●

learn and execute key mentor/mentee skills,

●

initiate the mentoring partnership

278

Location Budapest, HU

Selection Criteria Application process and then selection conducted by CMSS

Eligibility Staff in the professional category

Training Provider UNHCR-GLCMLC

Language(s) English / French

Duration 2 days

Training Contact BERROW Emma Georgina

UNHCR Mentoring Workshop - Career Management From the Beginning (2014) This workshop is one of the activities making up the UNHCR Mentoring Scheme. The scheme is jointly run by the Career Management Support Section (CMSS) and the Global Learning Centre (GLC). This scheme has a developmental focus and its aims are: 1.

to orient newly recruited staff members so that they cope with the challenges at the

beginning of their career 2.

to build up their know how and self-reliance in the areas of career management and

planning within the organization 3.

to improve professional networking

This workshop is designed to prepare Mentors to work with their mentees for a period of one

279

year on areas of development identified by the mentee.

Training Provider UNHCR-GLCMLC

Training Contact Admin Viktoria KOLTAI

to orient newly recruited staff members so that they cope with the challenges at the

beginning of their career 2.

to build up their know how and self-reliance in the areas of career management and

planning within the organization 3.

to improve professional networking

This workshop is designed to prepare Mentors to work with their mentees for a period of one year on areas of development identified by the mentee.

Objectives By the end of the workshop participants will be able to: ●

define what mentoring is,

●

identify the stages in the UNHCR programme,

●

use key mentor skills,

●

initiate and manage successful mentoring relationships

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Location N/A

Selection Criteria Application process and then selection conducted by CMSS

Eligibility Staff in the professional category

Training Provider UNHCR-GLCMLC

Language(s) English / French

Duration 1.5 days

Training Contact SIKOEVA-SHELOW Tatiana

to orient newly recruited staff members so that they cope with the challenges at the

beginning of their career 2.

to build up their know how and self-reliance in the areas of career management and

planning within the organization 3.

to improve professional networking

This workshop is designed to prepare Mentors to work with their mentees for a period of one

281

year on areas of development identified by the mentee.

Training Provider UNHCR-GLCMLC

Training Contact Admin Viktoria KOLTAI

Workshop for Blended Learning HR Management "Induction Module" This theoretical Human Resources Management training focuses on basic HR guidelines, procedures, rules, policies and processes. The training is aimed at staff whose core work in UNHCR is Human Resources with no or limited exposure to the HR work in the past (e.g. HR new recruits). In addition to the five day workshop (40 hours) it encompasses comprehensive pre-workshop and post-workshop assignments in total duration of 40 hours.

Objectives Upon completion of this course the learner will be able to: â&#x2014;?

Conduct Human Resources Management practices in accordance with UNHCR rules and regulations

â&#x2014;?

Apply HR working tools effectively in the daily administration of staff

Location Specific duty stations

Selection Criteria By nomination only

Eligibility HR/Admin staff with core work of Human Resources Management

282

Training Provider UNHCR-GLCPAPS

Language(s) English / French

Duration 5 day workshop and 40 hours of self-study

Training Contact Admin Maria CSISZER

Workshop for Blended Learning HR Management Module for Representatives This four-day training is composed of a HR Management Training module and MSRP HR Browse Extra training module. The HR Management module is designed for Representatives of UNHCR and discusses critical HR principles, rules and procedures from a decision making angle. The MSRP training module gives an overview of how MSRP HR entries are to be interpreted and used in daily practice, and also trains participants on how to run reports of their interest in the database. Following this training Representatives will gain a comprehensive understanding of critical HR issues, their impact on their operations and on the workforce under their supervision. They will get an overview of recent changes to HR policies and procedures that will facilitate their decision making process related to Human Resource Management of their Operations.

Objectives Upon completion of this course the learner will be familiar with the following topics: HR Management: ●

Contract policy of the UN / UNHCR

●

Policy and Procedure on Assignments for International Staff (PPA)

●

Policy and Procedures on Assignments for Locally Recruited Staff (PPAL)

283

●

Revised Framework for Resource allocation / changes in the status of position

●

Redeployment of locally recruited staff members

●

Overview of benefits and entitlements of international and local staff members / a comparison

●

Loan, Secondment and Transfer

●

Conversion, lien

●

Comparative review

PAMS MSRP HR: ●

What is MSRP HR Browse and how to access

●

Running a Staffing table

●

Running a Fact-sheet

Location Specific duty stations

Selection Criteria By invitation only

Eligibility Representatives only

Training Provider UNHCR-GLCPAPS

Language(s) English

Duration 5 day workshop

Training Contact Admin Maria CSISZER

Workshop for Blended Learning

284

HR Management Module for Resource & Senior Managers This training module focuses on the Human Resources Management issues from the Resource & Senior Managers perspective. It includes regular updates of new HR policies, Staffing Review policies, Recruitment, Separation, Payroll, Pension Fund issues as well as other topics as required. (The course also includes MSRP Browse for Managers which addresses the concerns raised by the Auditors related to the possibility of abuse of MSRP HR system, and lack of automated approval processes.) Following this training the Managers will gain a comprehensive understanding of changes to HR policies and procedures that will facilitate their decision making process related to Human Resource Management of their Operations.

Objectives Upon completion of this course the learner will be able to: â&#x2014;?

Identify and interpret the main HR policies and guidelines

â&#x2014;?

Apply these policies correctly and consistently in the daily management of staff under their supervision

â&#x2014;?

Browse the data in the HR system to review the work and spot the errors or wrong entries

Location Specific duty stations

Selection Criteria By invitation only

Eligibility For Resource and Senior Managers in the field

Training Provider UNHCR-GLCPAPS

285

Language(s) English / French

Duration 3.5 day workshop and 6 hours of self-study

Training Contact Admin Maria CSISZER

Workshop for Blended Learning MSRP HR "Advanced Module" This training is aimed at HR professionals in MSRP at the advance knowledge level.The training focuses on how the more complicated HR Administrative rules are handled in MSRP HR database. This includes not only the new entries to the system, but corrections/deletions of already existing information. The aim of the training is to increase the effectiveness of the entries and to decrease the level of errors in data entry into the MSRP system. In addition, the training addresses the issues encountered by the participants based on the MSRP audit reports. In addition to the two day workshop (16 hours) it encompasses comprehensive pre-workshop and post-workshop assignments in total duration of approximately 10 hours.

Objectives Upon completion of this course the learner will be able to: ●

Correct and delete already existing information in MSRP (PeopleSoft) HR&nbsp;system

●

Demonstrate how the complex HR administrative situations are handled in MSRP and their impact on Payroll and Reports

●

Explain the most important concepts and processes in MSRP

Location Specific duty stations

Selection Criteria

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By nomination only

Eligibility HR/Admin staff with core work of Human Resources Management

Training Provider UNHCR-GLCPAPS

Language(s) English

Duration 3 day workshop and 10 hours of self-study

Training Contact Admin Maria CSISZER

287

Information & Communication Technology (ICT) Living in a digital age we must ensure that all UNHCR staff members have sufficient IT knowledge and skills to work effectively with the numerous computer-based work tools at our disposal. To this end, the Global Learning Centre has made available a portfolio of e-learning courses and offers country-based training to prepare staff members for the International Computer Driving License (ICDL) programme, an internationally recognized, high-quality certification in the theoretical and practical use of computers and its applications.

288

289

ICDL Start Preparation Programme The International Computers Driving Licence (ICDL) - known in Europe as European Computers Driving Licence (ECDL) - is the world's leading end-user computer skills certification programme recognised in 148 countries and with more than 9 million candidates worldwide. Please note that you have to pass each test to complete this curriculum.

Selection Criteria The programme is open to all UNHCR staff.

Training Provider UNHCR-ICDL

Language(s) English, French

Duration 3 months

ICDL Start Preparation Programme Office 2013 The International Computers Driving Licence (ICDL) - known in Europe as European Computers Driving Licence (ECDL) - is the world's leading end-user computer skills certification programme recognised in 148 countries and with more than 9 million candidates worldwide. This programme is customized for the Microsoft Office 2013 suite. Please note that you have to pass each test to complete this curriculum.

290

Selection Criteria The programme is open to all UNHCR staff.

Training Provider UNHCR-ICDL

Language(s) English, French

Duration 3 months

Lansuper Learning Programme (LLP) (Blended Learning) LLP is an online tutor based learning programme developed for UNHCR Lansupers (network administrators) and their backups in all UNHCR offices with a Field Standard LAN. Objective: to raise the skill level and understanding of Lansupers, to better maintain a Field Office LAN . There are three sessions offered through the year.

Selection Criteria must have the role of Lansuper or backup LansuperEligibility: Restricted to offices with a UNHCR Standard Field LAN

Training Provider UNHCR-GLCICT

Language(s) English, French

Duration 2-3 months distance learning with mentorship of a subject matter expert

291

Migration to Office 2010 (Blended Learning) This curriculum offers a comprehensive introduction to migrating to Microsoft Office 2010. The blended learning approach includes numerous different methods for learning: e-learning, videos, guides, activities, and a final assessment. This curriculum focuses on Word, Excel, and PowerPoint. Ce programme offre une introduction complète à la migration vers Microsoft Office 2010. La méthode d'apprentissage mixte comprend de nombreuses méthodes différentes: apprenstissage en ligne, vidéos, guides, activités, et une évaluation finale. Ce programme se concentre sur Word, Excel, et PowerPoint.

Selection Criteria All Staff

Training Provider UNHCR-GLCICT

Language(s) English

Duration self-paced

Migration to Outlook 2010 A comprehensive self-study blended learning curriculum that will help users migrate from Groupwise 7 to Outlook 2010. The curriculum includes guides, exercises, and a final

292

assessment.

Selection Criteria All Staff

Training Provider UNHCR-GLCICT

Language(s) English

Duration 4-6 hours

MS Office Training - Access 2010 Advanced This curriculum provides training for staff who are advanced users of Access 2010 and would like to increase their knowledge and proficiency.

Training Provider UNHCR-GLCICT

Language(s) English, French

Duration 10-14 hours

293

MS Office Training - Access 2010 Beginner This curriculum provides training for staff who are beginner users of Access 2010 and would like to increase their knowledge and proficiency.

Training Provider UNHCR-GLCICT

Language(s) English, French

Duration 10-12 hours

MS Office Training - Access 2010 Intermediate This curriculum provides training for staff who are intermediate users of Access 2010 and would like to increase their knowledge and proficiency.

Training Provider UNHCR-GLCICT

Language(s) English, French

294

Duration 10-12 hours

Accessing Exchange Remotely and Using Forms in Outlook 2010 Whether it is to stay in touch with friends and family or to message colleagues from the office, people depend on e-mail communication more than ever before. When away from the office, Outlook 2010 offers two options for people to access their Exchange e-mail accounts â&#x20AC;&#x201C; Outlook Web App and Outlook Anywhere. This course discusses how to access and sign on to Outlook Web App using a web browser and how to configure Outlook 2010 with Outlook Anywhere so that users can send and receive messages. This course also covers the role that forms play in Outlook 2010 and how forms can be customized to meet your needs.

Training Provider Skillsoft eLearning Courses

Language(s) English, French

Adding Images to Presentations in PowerPoint 2010 Inserting images, such as photographs, clip art, and shapes, into your PowerPoint 2010 presentation can help to capture and keep the attention of your audience. This course will show you how to insert, format, and apply special effects to your images so that they provide

295

the maximum impact for your presentation. You will learn how to create a photo album and create a presentation that effectively displays your favorite photos. In addition, you will be shown how to use the new built-in screen capture tool that enables you to capture and embed screenshots of other programs into your slides.

Eligibility All Staff

Training Provider Skillsoft eLearning Courses

Language(s) English

Adding Tables of Contents, Footnotes, Hyperlinks, and Bookmarks in Word 2010 Word 2010 offers you a variety of tools that allow you to insert navigation and reference materials into a document. With heading styles applied to your document, you can easily construct a table of contents; you can also insert footnotes and endnotes, and you can quickly link to web pages, shared files, or other sections of a document using bookmarks. This course explores all of these topics, and discusses how to use each feature to improve the readability of your documents.

Training Provider Skillsoft eLearning Courses

Language(s) English, French

296

Adding Visuals, Themes, and Styles to Excel 2010 Workbooks Excel has more than just charts to offer in the way of visual presentation. Nonchart-related graphic tools such as Shapes, SmartArt, WordArt, ClipArt, and Screenshots are all ways to enhance the visual impact of documents that tend to be dominated by dry numbers and text. This course focuses on these and other graphic elements that can be added to Excel 2010 spreadsheets. This course also introduces ways to change the themes and styles offered by Excel 2010.

Training Provider Skillsoft eLearning Courses

Language(s) English, French

Analyzing Data with What-if Analysis in Excel 2010 Excel 2010 provides powerful data-analysis tools that enable you to explore large amounts of data and to make educated business decisions based on that data. Using Goal Seek and Solver enables you to retrieve required results from formulas by determining the data the formula requires. And you can use additional what-if analysis components, data tables and scenarios, to forecast worksheet outcome models and to see how changing values in formulas affect the formula results.

297

Training Provider Skillsoft eLearning Courses

Language(s) English, French

Applying Basic Data Formatting in Excel 2010 To automate repetitive tasks, Excel 2010 provides a time saving feature known as a macro. These small programs, created using either a simple macro recorder or by using the more complex VBA language, allow you to record the numerous steps involved in accomplishing a task so that they can be played back automatically when the macro is run. This results in time savings and increased efficiency in day-to-day tasks. This course will introduce you to macros in Excel and show you how to leverage their power to make you work with Excel easier.

Eligibility All Staff

Training Provider Skillsoft eLearning Courses

Language(s) English, French

Automating Excel Tasks using Macros To automate repetitive tasks, Excel 2010 provides a time saving feature known as a macro.

298

These small programs, created using either a simple macro recorder or by using the more complex VBA language, allow you to record the numerous steps involved in accomplishing a task so that they can be played back automatically when the macro is run. This results in time savings and increased efficiency in day-to-day tasks. This course will introduce you to macros in Excel and show you how to leverage their power to make you work with Excel easier.

Training Provider Skillsoft eLearning Courses

Language(s) English, French

Certified Ethical Hacker (CEH) v8 To beat a hacker, you need to think like one! A Certified Ethical Hacker is a skilled professional who understands and knows how to look for weaknesses and vulnerabilities in target systems and uses the same knowledge and tools as a malicious hacker, but in a lawful and legitimate manner to assess the security posture of the target system(s).

Selection Criteria Recommended for DIST professionals

Training Provider Skillsoft eLearning Courses

Language(s) English

Duration 27 hours

299

Cisco Certified Network Associate (CCNA) E-learning Programme (OLD VERSION) Cisco Certified Network Associate (CCNA) is a certification program for entry-level network engineers that helps maximize your investment in foundational networking knowledge and increase the value of your employer's network. CCNA is for Network Specialists, Network Administrators, and Network Support Engineers with 1-3 years of experience. The CCNA validates the ability to install, configure, operate, and troubleshoot medium-size routed and switched networks. At the end of this training you will be able to: ● ● ●

● ● ●

●

Describe how a network works Configure, verify and troubleshoot a switch with VLANs and interswitch communications Implement an IP addressing scheme and IP Services to meet network requirements in a medium-size Enterprise branch office network Configure, verify, and troubleshoot basic router operation and routing on Cisco devices Explain and select the appropriate administrative tasks required for a WLAN Identify security threats to a network and describe general methods to mitigate those threats Implement, verify, and troubleshoot NAT and ACLs in a medium-size Enterprise branch office network Implement and verify WAN links

The programme includes 23 e-learning courses and prepares you fully for the

640-802 CCNA

exam. At

the end of the curriculum you have the chance to test your knowledge and pass the Test Preparation Assessment which simulates the CCNA final exam. The completion of each course below is required to complete this curriculum: ● ● ● ● ● ● ● ● ● ● ● ●

Fundamentals of Networking Network Connections and Communications Switching in LANs Optimizing and Troubleshooting Switch Security Implementing Wireless LANs Routing and Cisco Routers LAN Addressing The Packet Delivery Process, Router Security, and Remote Access WAN Technologies WAN Encapsulation and RIP Routing Managing the Network Environment Implementing VLANS and Trunks

300

● ● ● ● ● ● ● ● ● ● ●

Spanning-Tree Protocol and Inter-VLAN Routing Securing and Troubleshooting the Switched Network Medium-Sized Routed Network Construction Single-Area OSPF Implementation EIGRP Implementation Introducing ACL Operation Configuring and Troubleshooting ACLs Scaling the Network with NAT and PAT Transitioning to IPv6 VPN and Point-to-Point WAN Connections Frame Relay Connections

and a ●

Test preparation for the exam (exam simulator)

Selection Criteria IT and ICT staff

Training Provider Skillsoft eLearning Courses

Language(s) English

Duration 60 hours

Cisco Certified Network Associate (CCNA) Routing and Switching Cisco Certified Network Associate (CCNA) Routing and Switching is a certification program for entry-level network engineers that helps maximize your investment in foundational networking knowledge and increase the value of your employer's network. CCNA Routing and Switching is for Network Specialists, Network Administrators, and Network Support Engineers with 1-3 years of experience. The CCNA Routing and Switching validates the ability to install,

301

configure, operate, and troubleshoot medium-size routed and switched networks. The new CCNA learning programme prepares staff members for the following exams: â&#x2014;? â&#x2014;?

100-101 ICND1: Interconnecting Cisco Networking Devices Part 1 (ICND1) 200-101 ICND2 Interconnecting Cisco Networking Devices Part 2 (ICND2)

The programme includes 23 e-learning courses that prepare staff members fully for the above exams. In both sections of the curriculum you have the chance contact professional Mentors by chat or email and then to test your knowledge by taking the Test Preparation Assessment which simulates the CCNA final exams.

Selection Criteria Recommended for DIST staff

Training Provider Skillsoft eLearning Courses

Language(s) English

Duration 40 hours

Cisco Certified Network Professional (CCNP) E-Learning Programme Cisco Certified Network Professional (CCNP) validates the ability to plan, implement, verify and troubleshoot local and wide-area enterprise networks and work collaboratively with specialists on advanced security, voice, wireless and video solutions. The CCNP certification is appropriate for those with at least one year of networking experience who are ready to

302

advance their skills and work independently on complex network solutions. Those who achieve CCNP have demonstrated the skills required in enterprise roles such as network technician, support engineer, systems engineer or network engineer. To earn this Cisco certification, you must pass the following exam(s):

642-902 ROUTE The Implementing Cisco IP Routing (ROUTE 642-902) is a qualifying exam for the Cisco Certified Network Professional CCNP, Cisco Certified Internetwork Professional CCIP, and Cisco Certified Design Professional CCDP certifications. The ROUTE 642-902 exam will certify that the successful candidate has the knowledge and skills necessary to use advanced IP addressing and routing in implementing scalable and secure Cisco ISR routers connected to LANs and WANs. The exam also covers configuration of secure routing solutions to support branch offices and mobile workers.

642-813 SWITCH Implementing Cisco IP Switched Networks (SWITCH 642-813) is a qualifying exam for the Cisco Certified Network Professional CCNP, and Cisco Certified Design Professional CCDP certifications. The SWITCH 642-813 exam will certify that the successful candidate has important knowledge and skills necessary to to plan, configure and verify the implementation of complex enterprise switching solutions using Cisco's Campus Enterprise Architecture. The SWITCH exam also covers secure integration of VLANs, WLANs, voice and video into campus networks.

642-832 TSHOOT Troubleshooting and Maintaining Cisco IP Networks (TSHOOT 642-832) is a qualifying exam for the Cisco Certified Network Professional CCNP, certification. The TSHOOT 642-832 exam will certify that the successful candidate has important knowledge and skills necessary to (1) plan and perform regular maintenance on complex enterprise routed and switched networks and (2) use technology-based practices and a systematic ITIL-compliant approach to perform network troubleshooting.

Selection Criteria ICT Staff

303

Training Provider Skillsoft eLearning Courses

Language(s) English

Duration 50 hours

Cloud Computing for IT professionals This course provides IT professionals with a working definition of cloud computing, explores the technological precursors of today's cloud as well as the current technologies the cloud is dependant on. Also covered are the benefits and drawbacks of cloud computing for the IT department and business as a whole. It then explores in more detail the different types of services that have become available in the cloud with examples of key pioneers in those areas. The curriculum includes the following courses: Cloud Computing Basics, Cloud Technology Enablers, Enterprise Data and Cloud Interaction, Migrating Infrastructure to the Cloud, Identity, Presence, and Privacy, Providing Cloud Security.

Training Provider Skillsoft eLearning Courses

Language(s) English

Duration 8 hrs

304

Collaborating and Sharing Presentations in PowerPoint 2010 Today people can collaborate on the development of PowerPoint presentations in new and exciting ways. With the proper technological infrastructure in place, PowerPoint has the capability of allowing multiple people to work on the single presentation at the same time. An alternative to co-authoring a presentation with other team members is to send the presentation as an e-mail attachment, save it to a web site, burn it on a CD, or broadcast it live over the Internet. To simplify the process of reviewing and accepting or rejecting changes, you can now merge the reviewed version with your original version into one presentation. This course explores these topics and many other collaboration features available in PowerPoint 2010. Also covered are proofing, language, and research tools, along with options for printing and protecting a presentation.

Training Provider Skillsoft eLearning Courses

Language(s) English, French

Configuring Access to Resources in Windows 7 Computer and network access configuration is a major part of a computer administrator's job role. They make sure authentication and authorization schemes, user control, and file access are properly configured on computers in their networks. This course examines authentication and authorization, User Account Control, file access and shared resource management, and HomeGroup and BranchCache configurations. This course maps to exam 70-680: TS: Windows

305

7 Configuring. This exam is required for the certification MCTS: Windows 7, Configuration.

Eligibility Recommended for DIST staff.

Training Provider Skillsoft eLearning Courses

Language(s) English

Configuring Windows 7 This curriculum provides learners with the skills to support the configuration of Windows 7. By the end of this training learners will be able to: ● ● ● ● ● ● ● ●

Install Upgrade, and Migrate to Windows 7 Deploy Windows 7 Configure Hardware and Applications Configure Network Connectivity Configure Access to Resources Configure Mobile Computing Monitor and Maintain Systems that Run Windows 7 Configure Backup and Recovery Options

Selection Criteria Recommended for DIST staff.

Training Provider Skillsoft eLearning Courses

306

Language(s) English

Duration 12 hours

Creating and Formatting Tables in Word 2010 Word 2010 has a robust set of tools that allow you to create, style, and format tables in your documents. This course explores the various methods of inserting tables in Word documents, including selecting a layout from a list of preformatted tables, choosing a table size by selecting a layout from a dynamic grid, and by configuring table settings to match the number of columns and rows that you require. It also discusses using table styles to enhance the appearance of tables and changing the layout of tables.

Eligibility All Staff

Training Provider Skillsoft eLearning Courses

Language(s) English, French

Customizing Outlook 2010 and Managing Accounts

307

Outlook 2010 has now adopted a Ribbon, similar to the other products in the Office suite, which provides an intuitive interface with most commands readily available. The Outlook interface is highly customizable as well. This course discusses how to modify the Ribbon to suit your preferences, as well as ways that views and panes can be customized. Configuring Exchange e-mail accounts are also discussed.

Eligibility All Staff

Training Provider Skillsoft eLearning Courses

Language(s) English, French

Customizing Visual Elements in Excel 2010 Adding visual elements to Excel worksheets can help to enhance what can sometimes be dry facts and figures, making it easier to hold the attention of the intended audience. A balance needs to be struck, however, between enhancing and overwhelming when it comes to adding graphics and colors to your Excel workbooks. Excel 2010 provides you with a number of basic and advanced techniques for customizing common elements such as charts, themes, cell styles, and graphics. This course describes many of these techniques and shows you how to implement them to their best effect.

Training Provider Skillsoft eLearning Courses

Language(s) English

308

Customizing Windows 7 Windows 7, enables users to customize their Windows experience by modifying and adjusting many of the features that Windows 7 provides. Using Windows 7, you can change the programs that appear on the Start menu and taskbar, and how they appear, which ensures quicker access to features and programs you use most. Windows 7 also provides different desktop themes and gadgets to personalize and enhance the Windows 7 interface. This course introduces customization in Windows 7 and provides detailed instructions that enables you to customize the desktop, Start menu and taskbar. So instead of working with the generic Windows 7 interface, you can work in a customized way that improves your productivity and user experience.

Training Provider Skillsoft eLearning Courses

Language(s) English, French

Data Files, Archiving, and Send/Receive Groups in Outlook 2010 Items created in Outlook 2010 are stored in data files on your computer. Proper management of these files is important in organizing Outlook items and managing space on your hard drive. This course discusses PST and OST files and how they can help you while working with Outlook 2010. Archiving data also plays an important role in Outlook 2010, and this courses covers how to manage AutoArchive settings and how to manually archive items. Also discussed in this course is the creation and management of Send/Receive groups, which

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enable you to control how often Outlook folders are updated.

Eligibility All Staff

Training Provider Skillsoft eLearning Courses

Language(s) English, French

Embedding Charts and Tables into Word 2010 Word 2010 offers a wide variety of table and charting tools that let you manipulate and display your data in an attractive, understandable manner. This course shows you that by following a few simple steps you can easily paste Excel data into Word 2010 and either embed the values directly in the Word document or link back to the original Excel workbook. The course also discusses the role of Excel 2010 in Word 2010 table creation and manipulation. And it explores methods of inserting and then designing and altering the layout of many types of charts, including bar charts, pie charts, bubble charts and more.

Training Provider Skillsoft eLearning Courses

Language(s) English

310

Ensuring Excel 2010 Data and Formulas are Right Formulas are an integral and important feature of Excel 2010. So ensuring they are correct can save you time and a lot of headaches. Excel 2010 provides you with the tools you need to audit formulas and correct errors that may be found. In addition, using Excel's data validation tools you can restrict the types of data that can be input to your workbooks â&#x20AC;&#x201C; preventing data entry errors that could otherwise occur. This course describes Excel 2010's auditing and formula correction features and shows you how to use data validation to avoid worksheet errors.

Training Provider Skillsoft eLearning Courses

Language(s) English, French

Exchange Server 2010 SP1: Planning for Exchange Server Microsoft Exchange Server 2010 SP1 is the latest release in Microsoft's e-mail and messaging software. The core functionality of Exchange Server remains the same; however, there have been key improvements in the areas of security and compliance, unified messaging, mobile communications, reliability, and recoverability. This course discusses the new features of Exchange Server 2010 and the hardware required to support an installation. Also discussed are the steps that should be followed when planning for a new installation, from the network infrastructure to the roles various servers will perform.

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Eligibility Recommended for DIST staff.

Training Provider Skillsoft eLearning Courses

Language(s) English

Formatting E-mail and Configuring Message Options in Outlook 2010 The default installation of Outlook 2010 allows you to easily send and receive messages among colleagues and friends. There are, however, many options that help you make creative, more visually appealing messages, as well as options that change how messages are sent. This course discusses sending e-mail in different message formats as well as formatting options that can be applied to the text and background of an e-mail. Also covered are how to check your message's spelling and grammar, how to track outgoing messages, how to add voting buttons, and how to set importance and sensitivity options.

Eligibility All Staff

Training Provider Skillsoft eLearning Courses

Language(s) English

312

Forms, Fields, and Mail Merge in Word 2010 Word 2010 enables you to create forms quickly and easily, so that they can be used by other users of Word 2010. Forms contain editable form controls that you can link to external data sources, and Word 2010 contains security features to protect forms from tampering by other users. Another method of capturing document information is by using fields. You can use fields to add information about a file into the document. For example, you can insert an Author field to insert the author's name, or use a LastSavedBy field to enter the name of the person who last saved the document.

Training Provider Skillsoft eLearning Courses

Language(s) English, French

Getting Started with Excel 2010 Excel 2010 is the newest version of Microsoft's comprehensive spreadsheet tool that offers features that support a wide range of functions. The Ribbon menu is unique to Microsoft Office and stacks the many features of Excel into related tabs, making it easy to quickly access the ones you need. Backstage view is a streamlined gathering of all file-level tools, such as those used for saving, printing, and sharing your files. This course explores these topics and many other basics of Excel 2010, including opening the application, creating new spreadsheets, entering data and, AutoFill features. It also provides an introduction to the many tools that will help you create and use your spreadsheets productively.

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Eligibility All Staff

Training Provider Skillsoft eLearning Courses

Language(s) English, French

Getting Started with Outlook 2010 Outlook 2010 is the latest release of Microsoft's primary messaging client. Outlook provides all of the tools necessary to manage e-mail, scheduling and communication. The Outlook 2010 interface has been updated and now uses the ribbon instead of menus, which makes it easier to locate the command you need. This course addresses the basic features and functionality of Outlook 2010, including an introduction to the redesigned interface, how to create e-mail messages and view and reply to incoming emails.

Training Provider Skillsoft eLearning Courses

Language(s) English, French

Getting Started with PowerPoint 2010 PowerPoint 2010 is a presentation program that allows you to create professional-looking

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slide-show presentations. This course provides an introduction to the main components of the PowerPoint 2010 interface. It covers opening and saving a presentation, working with slides, formatting text and text boxes, and using templates and themes to create professional looking presentations.

Eligibility All Staff

Training Provider Skillsoft eLearning Courses

Language(s) English

Getting Started with Windows 7 The latest Microsoft operating system, Windows 7, is efficient, fast, and available in a variety of editions to suit different business and personal computer needs. This course introduces the main features of Windows 7 and provides an overview of the desktop, including the taskbar and the Start menu. It also demonstrates how to manage files and folders using Windows Explorer and how to use Windows Search to locate files and folders on your computer.

Eligibility All Staff

Training Provider Skillsoft eLearning Courses

Language(s) English, French

315

ICDL Advanced Preparation Programme - Word and Excel 2013 This curriculum prepares learners for the Advanced ICDL certification for Word 2013 and Excel 2013 modules. It is recommended for learners who have successfully passed the ICDL Start Certification and are ready for the next level.

Training Provider Skillsoft eLearning Courses

Language(s) English

Duration 18 hours

ICDL Base Certificate Preparation Programme for Office 2013 The ICDL (International Computer Driving Licence) is an internationally recognised certificate. It certifies practical skills in the most commonly used computer applications.

This curriculum is a praparatory programme in order to obtain the ICDL Base certificate for the following 4 modules: â&#x2014;? â&#x2014;?

Computer Essentials (Windows 7) Online Essentials

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â&#x2014;? â&#x2014;?

Word Processing (Word 2013) Spreadsheets (Excel 2013)

By completing this online programme you will be well-equipped to pass the official certification tests that take place in a workshop format.

In the e-learning courses of this curriculum you will find simulations and knowledge tests. They will prepare you for the actual questions that will be asked during the certification exams.

Selection Criteria Open to all UNHCR staff.

Training Provider UNHCR-GLCICT

Language(s) English

Duration 16 hours

Identifying and Resolving Windows 7 Application Issues With the deployment of a new Operating System version comes the possibility of installation or operation issues of software and applications developed for previous OS versions. Software errors can be encountered during the installation, immediately after the installation, or after a period of use. Issues occurring during or soon after an installation are generally caused by some form of restriction, such as permission or policy constraints; an incompatible program

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configuration setting; or the inability of the installation program to access needed resources. Failures can often be resolved by changing a program configuration setting that is not supported. Software and programs that were compatible with Windows Vista, will most likely run properly on Windows 7, but it is highly recommended to analyze application compatibility moving from Windows XP to Windows 7. A number of tools are provided to test, resolve, or work around program compatibility issues. This course outlines the most common Windows 7 features that can restrict software installation, which is sometimes intentional in enterprise environments as with the use of UAC and AppLocker. The Application Compatibility Toolkit is provided to test whether programs will function in Windows 7. Also discussed are tools used to resolve compatibility issues including the Program Compatibility Assistant, Program Compatibility Troubleshooter, and program Compatibility tab settings. This course is one of a series in the SkillSoft learning path that covers the objectives for the Microsoft exam: 70-685 Pro: Windows 7, Enterprise Desktop Support Technician. Passing this exam will earn the learner Microsoft Certified IT Professional: Windows 7, Enterprise Desktop Support Technician certification.

Eligibility Recommended for DIST staff.

Training Provider Skillsoft eLearning Courses

Language(s) English

Implementing Security with Outlook 2010 Outlook 2010 provides a number of security options that should be enabled to protect you from viruses, unwanted junk mail, and other malicious attacks directed at computer users. This course explains how to protect yourself from spam, junk mail, and phishing attacks as well as how to safely open suspicious messages and attachments. To ensure that no unwanted users can read messages that are not directed towards them, digital signatures can

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be used. This course discusses how to obtain and apply digital signatures to messages.

Training Provider Skillsoft eLearning Courses

Language(s) English, French

Inserting Basic Charts in Excel 2010 Using the charts feature in Excel 2010, you can create attractive and well-organized representations of worksheet and workbook data. Charts can be easily inserted and customized from the Charts group on the Insert tab of the Ribbon. This course demonstrates how to effectively use and customize charts in Excel 2010; it explores available chart types and the best use of each type; and shows how to change the different elements of a chart to provide an effective visualization of your data.

Training Provider Skillsoft eLearning Courses

Language(s) English, French

Internet Explorer 8: Advanced Features

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This course discusses how you can customize Internet Explorer 8 by installing add-ons and Accelerators. These new features enable you to more quickly perform common tasks on the Internet. You can further customize Internet Explorer 8 by setting one or more web pages as your home page and customizing the browser interface. The course also covers how Internet Explorer 8 makes it easier for you to ensure your security and privacy when on the Internet through two new features â&#x20AC;&#x201C; SmartScreen Filter and InPrivate. SmartScreen Filter warns you when you attempt to download a known malware file or visit a known phishing site, and helps you navigate away from these dangers. You can also use SmartScreen Filter to report suspicious sites you may find. InPrivate Browsing enables you to browse the Internet without leaving traces of the sites you've visited. And InPrivate Filtering limits the amount of information third-party sites can gather about you when you're browsing the Internet.

Training Provider Skillsoft eLearning Courses

Language(s) English

Internet Explorer 8: Basic Features This course discusses the new and improved navigation features of Internet Explorer 8, including the Smart Address bar, caret browsing, and tab grouping. The search features have also been improved to make it quicker and easier for you to perform a search from the Internet Explorer 8 search box. The Favorites bar now has a wider functionality, and Internet Explorer 8 also introduces a new feature called Web Slices, which let you view snippets of sites without leaving the site you're currently on. The History feature has a wider functionality that makes it easier to manage. Internet Explorer 8 also minimizes the interruption a tab or browser crash may cause you by recovering all tabs and information that may have been entered. And Compatibility View enables you to correctly display sites built for older browsers. This course focuses on the new features of Internet Explorer 8.

320

Training Provider Skillsoft eLearning Courses

Language(s) English

Intranet Publishing Awareness Programme The Intranet Publishing Awareness Programme is a mandatory course for Staff Member with Intranet content responsibilities (Content Owner, Content Publisher, Intranet Coordinator).It teaches the essential skills to create and publish content on the Intranet.

Training Provider UNHCR Online Courses

Language(s) English

Introduction to Reports in Access 2010 Reports are used in Access 2010 to convert data into useful information and are an essential part of any database application. Access 2010 provides various methods of creating reports to present summarized information easily and effectively. This course demonstrates the use of the Report Wizard, Blank Report, Report Design, and Labels. Also covered is how to add and bind controls, group and sort data, and perform calculations.

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Training Provider Skillsoft eLearning Courses

Language(s) English

ITIL速 Foundation This set of courses provides a comprehensive overview of the ITIL Service Management guidance. The curriculum is broken down into a number of courses beginning with an overview of ITIL and Service Lifecycle. The remaining sessions look at each of the ITIL publications in turn, including Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement. The course is a rich multimedia experience containing animation and audio along with numerous exercises and activities. A Test Preparation is also included to prepare you for the exam.

Selection Criteria Recommended for IT professionals.

Training Provider Skillsoft eLearning Courses

Language(s) English

Duration 17.5

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Livelink Training (e-learning series) This series of e-learning courses is intended to familiarize the UNHCR staff members with the use of Livelink.

Training Provider UNHCR-GLCMLC

Language(s) English

Duration N/A

Management and Maintenance of Windows 7 Client Systems Desktop operating systems sometimes develop problems over time or after configuration changes have occurred. These problems generally involve system performance issues or hardware/software-related problems. This course provides a look at key tools provided in Windows 7 to monitor and resolve system issues and to help identify what has happened to affect performance or function. Included is a discussion of the Event Forwarding capability first introduced in Windows Vista, as well as the use of Performance Monitor, Resource Monitor, and Task Manager. If CPU or memory resources are suspected to be causing problems, you may also want to leverage the Memory Diagnostic Tool or Windows ReadyBoost feature. For hard disk maintenance, the desktop technician will also want to be familiar with defragmentation and disk cleanup, the checkdisk and checkntfs tools, System

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Configuration Tool options, Device Manager, and in some cases how to create a system image or use the Recovery Console options. This course is one of a series in the SkillSoft learning path that covers the objectives for the Microsoft exam: 70-685 Pro: Windows 7, Enterprise Desktop Support Technician. Passing this exam will earn the learner Microsoft Certified IT Professional: Windows 7, Enterprise Desktop Support Technician certification.

Training Provider Skillsoft eLearning Courses

Language(s) English

Managing Attachments, Graphics, Signatures, and Autoreplies in Outlook 2010 Using Outlook 2010 you can now create e-mail messages that include compelling visuals and graphics that capture the readerâ&#x20AC;&#x2122;s attention. You can also attach and format screenshots from your computer to better convey ideas in your message. This course discusses working with attachments in Outlook 2010 as well as including graphics, tables, symbols, and links in your messages. How to add signatures to e-mail and auto replying to messages that you receive are also covered.

Eligibility All Staff

Training Provider Skillsoft eLearning Courses

Language(s) English

324

Managing Conversations and Organizing E-mail in Outlook 2010 Microsoft Outlook 2010 provides you with the tools you need to efficiently manage and organize your e-mail messages. Included in Outlook 2010 is a new Conversation view that automatically groups all of your messages by subject, greatly reducing the number of items in your Inbox. This feature along with options that allow you to categorize and flag messages are discussed in the course. Also, covered are the ways you can organize messages in the Inbox.

Eligibility All Staff

Training Provider Skillsoft eLearning Courses

Language(s) English

Managing E-mail with Rules, Automatic Replies, and Alerts in Outlook 2010 Outlook 2010 contains numerous features to help manage the large volume of e-mail that many users receive on a daily basis. Options can be configured to automatically move incoming e-mail into specified folders and Desktop Alerts can be set to notify you of incoming e-mail. This course discusses managing e-mail messages with rules as well as configuring automatic replies and Desktop Alerts for incoming messages.

325

Eligibility All Staff

Training Provider Skillsoft eLearning Courses

Language(s) English, French

Managing Meetings and Customizing the Calendar in Outlook 2010 The main functions of the Calendar in Outlook 2010 have remain largely unchanged from previous versions of Outlook. However, many tasks have been streamlined. It is now easier to create and view additional calendars in Outlook 2010 and viewing group calendars has been integrated into the Calendar view. This course demonstrates the available options when replying to meeting requests and managing meeting requests. It covers how to create and view additional calendars, view another person's calendar, and create a calendar group. Also covered are ways to customize the Outlook 2010 calendar.

Eligibility All Staff

Training Provider Skillsoft eLearning Courses

Language(s) English

326

Managing SharePoint 2010 Pages and Components To enhance your SharePoint implementation beyond the default home page, you can use the available publishing pages and web part pages. SharePoint 2010 also offers a new page type, referred to simply as a page. Organizations store and organize documents on SharePoint in a number of ways, and the management of this document storage is a common power user task. Workflows enable you to streamline the execution of existing business processes using SharePoint, and Web Parts provide additional functionality in how to display SharePoint information. This course examines the creation and customization of publishing pages, web part pages, and pages. In addition, this course explores the challenges of document management, and the role that SharePoint plays in this process. It also covers managing documents using document IDs, ratings, notes, tagging, document sets, and document retention, and provides document management tips. Managing and customizing workflows and accessing site usage reports are also covered.

Eligibility All Staff

Training Provider Skillsoft eLearning Courses

Language(s) English

Managing SharePoint 2010 Sites, Lists, and

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Libraries Microsoft SharePoint 2010 offers a complete platform for collaboration, data management, and online information publishing. SharePoint sites provide the basis for these tasks, and are broken down further into objects like lists and libraries. Creating, managing, and customizing these sites, lists, and libraries are common tasks and responsibilities for SharePoint power users. This course examines the various types of SharePoint sites, as well as creating sites and subsites, changing site details, and using the recycle bin. In addition, this course explores the various types of SharePoint lists, and covers creating custom lists, customizing existing lists, and managing list properties. SharePoint library types, creating document libraries, and managing and customizing library settings are also covered.

Eligibility All Staff

Training Provider Skillsoft eLearning Courses

Language(s) English

Managing, Inspecting, and Recovering Word 2010 Documents Microsoft Word 2010 offers several options for securing and protecting Word documents as well as providing various features you can use to recover and repair documents. This course demonstrates how to use Word 2010 document security, which includes viewing document properties such as presence information on author contact cards, locking document formatting, password protecting documents, using the Document Inspector, and working with digital signatures. The course also explores recovering unsaved drafts and damaged Word 2010 documents.

328

Training Provider Skillsoft eLearning Courses

Language(s) English, French

Manipulating Formulas and Using Forms in Excel 2010 Excel 2010 provides a large variety of statistical functions that allow you to perform data analysis on worksheet data, several cube functions that allow you to return information from cubes, and the means of working with arrays. In addition, using the Developer tab, you can further customize an Excel workbook to increase its functionality with form and ActiveX Controls. This courses discusses various statistical functions, include those designed to work with averages, determine the median, pinpoint rank and percentages, and sample populations. In addition, this course explores the available cube functions, such as CUBEMEMBER, CUBESET, and CUBEVALUE. Summarizing data using conditional functions such as SUMIF and COUNTIFS are also covered. This course also examines the methods Excel 2010 provides for working with arrays, including one-dimensional and two-dimensional arrays. Adding form and ActiveX Controls to Excel worksheets is also covered.

Training Provider Skillsoft eLearning Courses

Language(s) English

329

Manipulating Tables in Word 2010 You can use Word 2010's features for both designing tables and manipulating your table data. A variety of layout tools allow you to merge and split cells, split tables, autofit cell sizes to match the size of contents, and insert and delete cells. You can also easily insert columns and rows, and then adjust their layouts and distribution. This course explores these methods of altering a table's layout and also walks you through using data tools that allow you to easily sort your data, making critical information easier to locate. The course also covers using formulas in Word 2010 tables, so you can quickly perform calculations or insert other pre-built mathematical functions.

Training Provider Skillsoft eLearning Courses

Language(s) English, French

Mentoring 77-888 Excel 2010 Expert SkillSoft Mentors are available to help students with their studies for exam 77-888 Excel 2010 Expert. You can reach them by entering a Mentored Chat Room or by using the E-mail My Mentor service.

Training Provider Skillsoft eLearning Courses

330

Language(s) English

Microsoft Exchange Server 2010 SP1: Configuring This curriculum helps IT professionals to effectively configure Exchange server 2010.

Selection Criteria Recommended for DIST staff.

Training Provider UNHCR-GLCICT

Language(s) English

Duration 15 hours

Microsoft Office 2010: Getting Started with Lync Lync 2010 offers a full unified communications platform ideal for use in a business environment. Using Lync 2010 features such as instant messaging, audio and video-enabled meetings, Group Chat, Skill Search, activity feeds, enterprise voice, and Lync Attendant allows seamless and efficient communication among local and remote users. This course introduces Lync 2010 and the host of available features. It describes how to sign in to and out of Lync

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2010 and customize your personal preferences. In addition, this course explains the concept of presence, and the various presence options that are available. Adding and organizing contacts, and viewing contact information, as well as instant messaging single or multiple users, and other IM-related options are also covered.

Eligibility Open to all staff;

Training Provider Skillsoft eLearning Courses

Language(s) English

Microsoft Office 2010: Lync Meetings, Calls, Sharing and Collaboration Lync 2010 offers multiple methods of communicating with colleagues and allows you to integrate voice and video into your communications. In addition, Lync 2010 provides means of collaboration with both scheduled and unscheduled online meetings, conference calls, and video calls. This course explores the considerations involved in planning an online meeting, including the Online Meeting Options dialog box, access and presenter options, and audio and language options. In addition, it examines the various configuration options available to meeting presenters, such as managing participants, interacting with meeting content, modifying permissions, and audio and video options. The course explores the process of joining a scheduled online meeting, configuration options available to meeting participants, and starting unscheduled meetings using the Meet Now feature and the Contacts list. Configuring audio and video, starting and answering Lync calls, adding voice to in-progress conversations, starting a conference call, video calls, and recording options are also explored. The course also describes how to use sharing and collaboration features in Lync.

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Eligibility Open to all staff.

Training Provider Skillsoft eLearning Courses

Language(s) English

Microsoft Office 2010: Managing Information with OneNote Microsoft OneNote 2010 is a digital notebook application that lets you manage information quickly and efficiently much like a paper notebook you would use to take meeting or class notes. This application lets you type, paste, print, add web clips, audio, video, add handwritten notes to a notebook and to send content from other applications. You have a number of options for expanding notebooks. You can move things around on every page and a notebook can store an infinite amount of data, dependent only on the limitations of the storage location. This course explores the basics of OneNote 2010 including an introduction to the interface, ways of formatting your notebook's text, methods of adding links, images, and tags to a note, and organizing content into sections and pages.

Eligibility Open to all staff.

Training Provider Skillsoft eLearning Courses

Language(s) English

333

Microsoft Office 2010: Sharing Information with OneNote OneNote 2010 allows you to share your notes, by e-mail, SharePoint, SkyDrive, or by blogging them. You can collaborate on a shared notebook in a live session in which co-workers can edit and add to notes at the same time. This course explores OneNote's integration with other Office applications such as Outlook, Word and PowerPoint, and covers remote access, sharing, and privacy settings.

Eligibility Open to all staff.

Training Provider Skillsoft eLearning Courses

Language(s) English

Microsoft Office 2013: Advanced Word This curriculum provides training for staff who have good familiarity with Word 2013 and would like to further increase their knowledge and proficiency.

Selection Criteria Open to all staff.

334

Training Provider UNHCR-GLCICT

Language(s) English

Duration 8 hours

Microsoft Office 2013: SharePoint for End Users This curriculum introduces users to the most essential features of SharePoint 2013 and also shows what's new in the 2013 version. The curriculum includes: ● ● ●

Navigating, Lists, Libraries, Alerts, and Document Sets in SharePoint 2013 My Site and Social Features in SharePoint 2013 Community Sites, Search, and Office Integration in SharePoint 2013

These courses are available to be completed standalone as well.

Training Provider Skillsoft eLearning Courses

Language(s) English

Duration 3

335

Microsoft Office Videos Launch Skillsoft site and access videos 24x7. Navigate to Microsoft Office videos on the right side to watch the quick training materials in the following topics:- Word- Excel- PowePointAccess- Project- VisioAnd many others.

Training Provider Skillsoft eLearning Courses

Language(s) English

Microsoft SharePoint 2010: New Features for Power Users SharePoint Server 2010 offers a number of new features and enhancements that help to ease the day-to-day tasks of power users. There are a number of changes to the SharePoint 2010 interface, as well as changes and enhancements in the method and location of accessing specific options. This course explores the enhanced SharePoint 2010 UI, the Getting Started area of home pages, and the changed Site Actions menu. It also discusses the new site creation templates, changes to workflows, enhancements to record and content management, web content management, and the new document sets. Managing site settings is also covered.

Eligibility All Staff

336

Training Provider Skillsoft eLearning Courses

Language(s) English

Microsoft Windows 2008: Update to R2 This in-depth curriculum will help you gain an understanding of network infrastructure, and will cover everything you need to know to configure the Server 2008 Network.

Training Provider Skillsoft eLearning Courses

Language(s) English

Duration 7 hours

Microsoft Windows 7: First Look for End Users Windows 7 is the latest evolution in the Windows workstation product line of operating systems. Windows 7 builds on the accomplishments of Windows Vista and adds enhancements to create an increasingly user friendly environment. This course looks at some of the new features of Windows 7 including changes to the taskbar, such as jump lists and quick preview; the new desktop features, such as new theme suites and gadgets; and the

337

enhancements to the Aero framework, such as Aero Shake and Aero Peek. This course also discusses how Windows Live Essentials has been separated from the operating system, Windows Touch enhancements, Windows Media Center enhancements, the Libraries system, and HomeGroup setup and management features in Windows 7. This course will prepare end users for the new environment they will encounter when they log in to Windows 7 for the first time.

Training Provider Skillsoft eLearning Courses

Language(s) English

Microsoft Windows Server 2008: Configuring Active Directory This in-depth curriculum will help you gain an understanding of network infrastructure, and will cover everything you need to know to configure the Server 2008 Network.

Training Provider Skillsoft eLearning Courses

Language(s) English

Duration 17 hours

338

Microsoft Windows Server 2008: Configuring Applications Infrastructure This curriculum prepares learners to gain the skills and knowledge necessary to implement and support a core Windows Server 2008 R2 infrastructure in an enterprise environment. Completing this programme mirrors the candidate's ability to implement and configure Windows Server 2008 R2 application services, such as Web and Remote Desktop Services. It confirms that the candidate has the skills and knowledge necessary for deploying, configuring, and managing application infrastructure services in a Windows Server 2008 R2 environment.

Training Provider Skillsoft eLearning Courses

Language(s) English

Duration 16 hours

Microsoft Windows Server 2008: Configuring Network Infrastructure This in-depth curriculum will help you gain an understanding of network infrastructure, and will cover everything you need to know to configure the Server 2008 Network.

339

Training Provider Skillsoft eLearning Courses

Language(s) English

Duration 15 hours

Microsoft Windows Server 2008: Enterprise Administration Designed to power the next generation of networks, applications, and Web services, Windows Server 2008 R2 and Windows Server 2008 operating systems help you develop, deliver, and manage rich user experiences and applications, provide a highly secure network infrastructure, and increase technological efficiency within UNHCR.

Training Provider Skillsoft eLearning Courses

Language(s) English

Duration 22.5 hours

340

Microsoft Windows Server 2008: Server Administration A server administrator is responsible for the operations and day-to-day management of an infrastructure of Windows Server 2008 R2 servers for an enterprise organization. Windows server administrators manage the infrastructure, Web, and IT application servers. The Windows server administrators use scripts and batch files written by others or those that they occasionally write themselves to accomplish tasks on a regular basis. They conduct most server management tasks remotely by using Remote Desktop Server or administration tools installed on their local workstation. A server administrator’s primary tasks include:

● ● ● ●

Managing the server operating system, file, and directory services Software distribution and updates Profiling and monitoring assigned servers Troubleshooting

Server administrators are responsible for server builds and configuration. Their job role involves 60 percent operations, 20 percent engineering, and 20 percent support tasks.

Training Provider Skillsoft eLearning Courses

Language(s) English

Duration 19 hours

341

Moving and Getting Around in Excel 2010 While it can look complicated and daunting, navigating the Excel interface isn't as difficult as it first appears. This course will show you how to move around the Excel interface using the various keys on the keyboard, such as the Home and End keys, and Ribbon commands. The course also covers the ways in which you can view and arrange workbooks and worksheets to be the most useful and shows you how you can access Excel's many Help features.

Eligibility All Staff

Training Provider Skillsoft eLearning Courses

Language(s) English, French

Moving Data and Modifying Worksheets in Excel 2010 The ability to easily manipulate data is probably the biggest benefit of using productivity applications, such as Excel 2010. For instance, if you have to copy the same data multiple times or move large amounts of data from one place to another within a worksheet or between workbooks, you can see this is much more easily accomplished through software than through the use of pen and paper. For example, Excel 2010 features such as Live Preview let you see how copied data will look before you copy it, even if it's copied between Office applications, and the Paste Special option allows you to further define how your data is

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copied or moved. This course is designed to show you many of the ways that Excel 2010 allows you to manipulate data and the worksheets that contain them and describes features that let you do this quickly and efficiently.

Eligibility All Staff

Training Provider Skillsoft eLearning Courses

Language(s) English, French

MS Excel 2013 for Beginners This curriculum provides training for staff who start using Excel 2013 and would like to increase their knowledge and proficiency.

Selection Criteria Open to all staff.

Training Provider UNHCR-GLCICT

Language(s) English

Duration 5 hours

343

MS Office Training - Excel 2010 Advanced This curriculum provides training for staff who are advanced users of Excel 2010 and would like to increase their knowledge and proficiency.

Training Provider UNHCR-GLCICT

Language(s) English, French

Duration 10-12 hours

MS Outlook 2013 for Beginners This curriculum provides training for staff who start using Outlook 2013 and would like to increase their knowledge and proficiency.

Selection Criteria Open to all staff.

Training Provider UNHCR-GLCICT

344

Language(s) English

Duration 5 hours

MS PowerPoint 2013 for Beginners This curriculum provides training for staff who start using PowerPoint 2013 and would like to increase their knowledge and proficiency.

Selection Criteria Open to all staff.

Training Provider UNHCR-GLCICT

Language(s) English

Duration 5 hours

MS Word 2013 for Beginners This curriculum provides training for staff who start using Word 2013 and would like to increase their knowledge and proficiency.

345

Selection Criteria Open to all staff.

Training Provider UNHCR-GLCICT

Language(s) English

Duration 5 hours

New Features for PowerPoint, Publisher, and Access in Office 2010 Since the release of the Microsoft Office 2003 suite of products, PowerPoint, Publisher, and Access have all undergone significant changes â&#x20AC;&#x201C; both to the interface and the range of available features. The Fluent User Interface (UI), now available in all products in Office 2010, gives a consistent look and feel across applications. PowerPoint 2010 aims to make presentation creation more efficient and presentations themselves more visually impressive. Publisher has undergone similar changes, enhancing the creation of high-quality publications. Access 2010 simplifies database creation, makes data accessible from any location, and provides enhanced navigation controls for accessing data. This course covers the new features of PowerPoint 2010, Publisher 2010, and Access 2010 including changes to the interface and key functional improvements and enhancements.

Eligibility All Staff

Training Provider Skillsoft eLearning Courses

346

Language(s) English, French

New Messaging and Collaboration Features in Office 2010 The new and enhanced collaboration features of Office 2010 enable users to work in unison to create content, regardless of their location. Enhancements to many of the Office products enable users to work more efficiently, using a combination of their local computer, a browser, a mobile phone or other Web-enabled device, and a phone integrated with Microsoft Office Communications Server. Users can also collaborate in real-time and authors can easily identify content changes by other contributors. This course explores the new features of Outlook 2010, including changes to the interface, the introduction of the People Pane and the Schedule Pane, and enhancements to Unified Messaging. The new features and enhancements of OneNote 2010, including linked notes, improved integration with other Office products, and language features are also covered. The new features and enhancements of SharePoint Workspace 2010, formerly known as Groove, are also discussed. In addition, this course examines new Office 2010 collaboration features, including co-authoring, real-time communication, and unified messaging.

Eligibility All Staff

Training Provider Skillsoft eLearning Courses

Language(s) English, French

347

Office 2010 New Core Features With the release of Microsoft Office 2010, Microsoft has focused its suite of products to meet the ever-changing needs of its end users â&#x20AC;&#x201C; both corporate and individual. Using Office 2010, you can share information seamlessly with an individual in the office next door or around the world, and access information anywhere, anytime using mobile devices. Office 2010 includes new graphic and video editing and creation tools to enable you to create visually stunning presentations and documents. Office 2010 provides increased flexibility for analyzing and storing data, managing e-mail messages and contacts, and customizing the interface the way you want it. This course explores key new features and enhancements in the Office 2010 suite of products. It also introduces product-specific new features and enhancements in the 2010 releases of Word, Excel, PowerPoint, and Access. These new and enhanced features include Office Backstage, Live Preview Paste, Sparklines, Slicers, graphic and video creation and editing tools, PowerPoint Broadcast Service, screenshot capture and clipping tools, Web Apps and Office Mobile.

Eligibility All Staff

Training Provider Skillsoft eLearning Courses

Language(s) English, French

Office 2010 Web Apps and New Features in

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Publisher and Mobile Office 2010 enables you to access your files from anywhere using a phone, or a Web-enabled computer or device. Office Web Apps and Office Mobile are two of the features that help to provide this access. Office Web Apps are online extensions of Word, PowerPoint, Excel, and OneNote that allow you to view and edit files stored in Windows Live SkyDrive, on your organization's SharePoint implementation, or on SharePoint Online. The Office Web Apps can also be used to create documents, presentations, workbooks, and notebooks within a browser. Office Mobile allows you to use your phone to access several of the Office applications, and allows you to access and edit documents, presentations, and workbooks. Office Mobile also provides additional support for common mobile phone features, such as touching and flicking. Publisher 2010 allows you to create high-quality publication materials, such as brochures and newsletters. This course introduces the new Web Apps for Word, PowerPoint, Excel, and OneNote. It also explores the new features and enhancements to the Office Mobile products, such as enhanced editing, increased font support, PowerPointâ&#x20AC;&#x2122;s new Presentation Companion, and Outlook conversations, as well as the introduction of SharePoint Mobile. In addition, this course covers the new features and enhancements in the interface and workspace, image editing, text formatting, printing, and sharing in Publisher 2010.

Eligibility All Staff

Training Provider Skillsoft eLearning Courses

Language(s) English, French

Organizing Data and Objects in Excel 2010 Excel 2010 provides multiple features for organizing and managing data, including sorting

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and filtering tools that are integral to data analysis. Using data organization features, you can sort, filter, and group and outline data so that you can focus on its key parts. Properly arranged data using the commands in the Arrange group allows you to present your data in a logical and easy to understand manner. This course explores organizing data in Excel 2010 using the built-in features. It also covers arranging objects for better viewing as well as the use of hyperlinks to organize data.

Training Provider Skillsoft eLearning Courses

Language(s) English, French

Outlook 2010 and Collaboration in Office 2010 The new and enhanced collaboration features of Office 2010 enable users to work in unison to create content, regardless of their location. Enhancements to many of the Office products enable users to work more efficiently, using a combination of their local computer, a browser, a mobile phone or other Web-enabled device, and a phone integrated with Microsoft Office Communications Server. This course explores the new features of Outlook 2010, including changes to the interface, the introduction of the Conversation view and QuickSteps, as well as Outlook Social Connector. It also explores new features and enhancements to OneNote 2010, including linked notes, improved integration with other Office products, and enhanced collaboration features. The new features and enhancements of SharePoint Workspace 2010, formerly known as Groove, are also discussed. The course also introduces Office Web Apps, which are online extensions of Word, PowerPoint, Excel, and OneNote that allow you to view and edit files stored in Windows Live SkyDrive, on your organizationâ&#x20AC;&#x2122;s SharePoint implementation, or on SharePoint Online. The Office Web Apps can also be used to create documents, presentations, workbooks, and notebooks within a browser. Finally the course introduces Office Mobile, which allows you to use your phone to access several of the Office applications, and to access and edit documents, presentations, and workbooks.

350

Eligibility All Staff

Training Provider Skillsoft eLearning Courses

Language(s) English, French

Outlook 2010 Social Connector and Messaging With Outlook 2010 it is now easier than ever to keep track of your friends and colleagues as well as communicate with them using a variety of methods. With the rise in popularity of social networking sites, Outlook 2010 now includes the ability to track updates of your friends from within Outlook. This course discusses the Outlook Social Connector and how to configure Outlook to connect to social networking sites. How to configure and use both instant and text messaging from within Outlook is also discussed.

Eligibility All Staff

Training Provider Skillsoft eLearning Courses

Language(s) English

351

PivotTable Filters, Calculations, and PowerPivot PivotTables are a handy tool for summarizing large amounts of data efficiently and making it more manageable. Sometimes, though, it's useful to be able to filter the data in a PivotTable, and Excel 2010 provides filtering functionality for this specific purpose. For those people who require a more visual representation of data, Excel 2010 provides a new feature called a Slicer, which is basically a graphical representation of a PivotTable filter. Excel also provides a number of ways in which you can apply calculations to the data in PivotTables in the form of summary functions and custom calculations. All of these useful features of Excel 2010 are introduced and described in this course.

Training Provider Skillsoft eLearning Courses

Language(s) English, French

PivotTables and PivotCharts in Excel 2010 One of the most powerful tools that Excel 2010 provides is a PivotTable that allows you to dynamically reorganize and display your data. PivotTables can summarize huge amounts of data by category without the need to input complex formulas or spend long hours manually reorganizing your spreadsheet. PivotTables also allow you to choose and change what you want to summarize, quickly and easily. This course will introduce you to PivotTables and show you the many benefits they provide.

352

Training Provider Skillsoft eLearning Courses

Language(s) English, French

Prince 2 Foundation Learning programme (OLD version) This eLearning course covers the basics of the PRINCE2 method. The interactive course is aimed at giving learners an understanding of the philosophy behind the PRINCE2® method and is aimed at preparing learners for the official PRINCE2® Foundation exam. Objectives: after completing this e-Learning, you will know: ● ● ● ● ● ● ● ● ● ● ● ●

How to prepare for the project start-up Who are in the Project Board and what is your role as a Project Manager How to perform product planning, how to manage the time, cost, scope with quality delivery How big a project team can you manage? Should you micro-manage all the tasks? What reports do you expect from your team members? What report do you need to write What does it mean when tasks are 90% complete from your team How to do manage risk and opportunities, what can you delegate Can you manage a project by exception How do you know that the project is in line with the business case How to manage project in different stages What do you need to know about project closure How to take advantages of the lessons learned from previous projects

Successful completion of the required eLearning component is a pre-requisite for the Prince 2 Foundation certification exam. The Global Learning Centre (GLC) will be organizing Prince 2 exams on a regular basis, starting in 2013. The programme includes the following optional training components: 1. Fun games to test your knowledge (Snakes & Ladders and Inca Treasure) 2. Tutor support (coaching) provided by ILX group 3. Access to regular ILX webinars that help you get the most out of the course

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Selection Criteria Open to all staff. The programme is especially useful for operations, ICT and other staff working regularly on projects.

Training Provider ILX Group

Language(s) English

Duration 1 week

Prince 2 Practitioner Learning Programme Objectives: after completing this e-Learning, you will know: ● ● ● ● ● ● ● ● ● ● ● ●

Successful completion of the required eLearning component and the certification in Prince 2 Foundation are pre-requisites for the Prince 2 Practitioner certification exam. Furthermore, The Global Learning Centre (GLC) will be organizing Prince 2 exams on a regular basis, starting in 2013. The programme includes the following optional training components: 1. Fun games to test your knowledge (Snakes & Ladders and Inca Treasure) 2. Tutor support (coaching) provided by ILX group

354

3. Access to regular ILX webinars that help you get the most out of the course This course is designed to help individuals become certified to PRINCE2 Practitioner 2009 level, which is the advanced level in PRINCE certification. The content of this course combines e-learning training with paper based practitioner exercises. One of the most difficult tasks of mastering PRINCE2 at Practitioner 2009 level is gaining practical 'hands on' experience. This course contains activities, simulations and a practitioner exam simulator in order to fully prepare students for the official examination.

Selection Criteria Open to all staff. The programme is especially useful for operations, ICT and other staff working regularly on projects.

Training Provider ILX Group

Language(s) English

Duration 8 hours+

Reviewing and Protecting Content in Excel 2010 Excel 2010 provides easy to use and access tools that allow you to review, proof, and protect the workbooks you create and share. The tools for performing these tasks are grouped conveniently on the Ribbon and include the Spelling, Research, and Thesaurus tools; a Translate tool; tools to insert, edit, and review Comments in a worksheet; and tools for tracking changes and protecting workbooks. The various tasks you can perform with these features are covered in this course, along with how and when you would use these tools.

355

Training Provider Skillsoft eLearning Courses

Language(s) English, French

Saving, Sending, and Printing Excel 2010 Workbooks Excel 2010 makes it easy for you to save, print, and share workbooks and worksheets. When you create an Excel workbook, you will most likely want to save it, and in many instances, print it to save a hard copy or share with someone else. New features of Excel 2010 also allow you to easily collaborate with others by using the Sharing option in Backstage view. All of these options â&#x20AC;&#x201C; saving, printing, and sharing â&#x20AC;&#x201C; are grouped together on the File tab for convenience. This course describes these Excel features and explains how to use them to increase your efficiency and productivity.

Eligibility All Staff

Training Provider Skillsoft eLearning Courses

Language(s) English, French

356

SharePoint 2010 Security and Business Intelligence Microsoft SharePoint 2010 provides several security options for ensuring that only users or groups who should be able to access specific contents can do so. Security can be configured at the item level, and can be managed for individual users or groups. This course examines SharePoint securing, and describes managing SharePoint groups, changing the inheritance for a site, managing permission levels, and configuring item-level security. It also discusses the concept of sandbox solutions.

Eligibility All Staff

Training Provider Skillsoft eLearning Courses

Language(s) English

Sharing Excel 2010 Workbooks Online and on a Network As both business and home users move toward working in more electronically collaborative environments, the need to share Excel workbooks and to have multiple users edit them simultaneously has increased. Excel 2010 allows you to share workbooks over a network, distribute them by e-mail, and share them online. You can make use of Information Rights Management (IRM) to ensure that users cannot copy or forward workbook content, as well as

357

to expire files and enforce corporate information dissemination policies. You can also specify that users can only edit specific ranges in a shared workbook. This course covers sharing Excel 2010 workbooks on a network with advanced sharing options, the limitations of shared workbooks, and the uses and limitations of IRM. It also covers how to limit users' editing to specific cell ranges in a worksheet, and how to apply the AutoRepublish feature when saving workbooks for use on the Web.

Eligibility All Staff

Training Provider Skillsoft eLearning Courses

Language(s) English

Social Networking for Users social networking service is an online service used to build networks of people often with a common interest or goal. The networks reflect networks of people in the real world. Typically each user has a representation in the form of a profile, and the service allows interaction in the form of messaging, and typically some way to share events, activities, and content, possibly in the form of digital photos, videos or web links. The big international social network providers are Facebook for personal social networking, Twitter, which is described as a micro-blogging service and which allows users to broadcast 140 character messages, and LinkedIn, which is used for professional networking. This course will focus on using social networking services in a business context, and will include a discussion on the services available, instruction on using services in a professional manner, and a discussion of potential issues arising from social networking usage in the workplace.

358

Training Provider Skillsoft eLearning Courses

Language(s) English

TestPrep 77-881 Word 2010 To test your knowledge on the skills and competencies being measured by the vendor certification exam. TestPrep can be taken in either Study or Certification mode. Study mode is designed to maximize learning by not only testing your knowledge of the material, but also by providing additional information on the topics presented. Certification mode is designed to test your knowledge of the material within a structured testing environment, providing valuable feedback at the end of the test.

Training Provider Skillsoft eLearning Courses

Language(s) English

Using Advanced Slide Show Tools in PowerPoint 2010 PowerPoint 2010 provides you with all the tools necessary to create and present engaging and effective presentations. As an advanced user, you can take advantage of features that allow you to customize your animations to create just the right effect. PowerPoint has tools for

359

getting your animations to move at the right speed and in the right order. There are also built-in tools, such as the animation painter, that allow you to easily apply an animation scheme to the entire presentation in one easy step. Once you have perfected your presentation, you can set and rehearse timings, create mouse-over actions for elements on a slide, and record your presentation for automatic delivery. There are also many tools that make the presentation of your slide show easy and effective, such as highlighters and laser pointers. These tools and features are all covered in this course.

Eligibility All Staff

Training Provider Skillsoft eLearning Courses

Language(s) English, French

Using Basic Formulas in Excel 2010 Excel 2010 provides you with the tools that allow you to perform calculations on your workbook data. Being able to use formulas to do complicated calculations not only simplifies your work but also helps to reduce the number of errors that can arise in such complex tasks. This course introduces the concepts and terminology associated with formulas, and demonstrates how to create and edit them, copy and paste them, and how to check for errors that can arise.

Training Provider Skillsoft eLearning Courses

360

Language(s) English, French

Using Basic Functions with Excel 2010 One of the great features of Excel 2010 is its ability to perform a wide variety of functions to make your use of Excel 2010 easier and more fun. Functions are inbuilt formulas that save you time by allowing you to chose one that suits your needs rather than having to create a complex formula from scratch. This course introduces you to the changes made to functions in Excel 2010, including improved function accuracy and consistency as well as the changes made to some function names that make them more intuitive. It describes the useful feature of Excel's status bar that automatically displays basic calculations as well as the Function Library, which groups useful functions. The most common use of functions, calculating basic financial, logical, date and time data is also covered.

Training Provider Skillsoft eLearning Courses

Language(s) English, French

Using Conditional Formatting, Tables, and Sparklines in Excel 2010 Excel 2010 provides tools that enable you to efficiently present your data and that can also make your data easier to understand. Tables can be used to logically present data in an easy to read fashion and table styles provide a way to make your workbooks more attractive and

361

professional looking. Conditional formatting allows you to highlight trends and exceptions in cells or ranges of cells by presenting the identified data in a number of unique ways to make it stand out. Sparklines, a new feature of Excel 2010 are small charts within a cell that provide a visual representation of data and can be used to show trends in an appealing manner. These features â&#x20AC;&#x201C; tables, styles, conditional formatting, and sparklines â&#x20AC;&#x201C; how to access them and how to use them, are covered in this course.

Eligibility All Staff

Training Provider Skillsoft eLearning Courses

Language(s) English, French

Using Excel 2010 Data Connections: Web Queries, XML, and Databases There are a number of methods for accessing and using external data with Excel 2010. Creating new or using existing data connections, you can access data from the Internet, Access and SQL Server databases, and Analysis Services. You can also import and export XML data, use Microsoft Query and the Query Wizard to create your own queries, and work from text files. This course explores the concept of data connections, including how to use existing connections to access data and how to create your own. In addition, this course covers how to create a web query to access online data and use it within Excel. Importing XML data is covered, and the course also describes the process of using the Query Wizard to create and edit queries.

362

Training Provider Skillsoft eLearning Courses

Language(s) English

Using Excel 2010 to Collaborate Online and with Other Office Applications Being able to collaborate with other users to efficiently disseminate information and complete projects is crucial in today's business environment. Excel 2010 provides numerous tools geared specifically toward collaboration, including Excel Web App and integration with SharePoint that allows for data to be easily exported. Excel 2010 data can also be linked to or embedded in other Office 2010 files, and other Office 2010 data can be linked to or embedded into Excel 2010 to create robust and professional content. This course explores the new Excel Web App, including information on the Web App interface, its limitations, and how to access the full version of Excel 2010 from within it. In addition, this course covers exporting data from a SharePoint list to Excel, and exporting data from Excel into a SharePoint list. Linking Office 2010 content to and embedding Office 2010 content in Excel workbooks is also covered.

Training Provider Skillsoft eLearning Courses

Language(s) English

363

Using Lookup, Reference, Math, and Text Functions in Excel 2010 The Excel 2010 function library includes a number of functions in Lookup & Reference, Math & Trig, and Text categories that enable you to quickly complete tasks and analyze data. Lookup and reference functions allow you to perform table lookups to return required information about specific worksheet cells. This course covers lookup and reference functions such as LOOKUP, VLOOKUP, HLOOKUP, INDEX, ROW, and COLUMNS. Math & Trig functions provide multiple methods of working with numbers and triangles. This course explores rounding functions, INT, TRUNC, AGGREGATE, COS, SIN, and TAN. Excel 2010 also provides a number of functions to make working with text easier. Text functions, such as TRIM, CLEAN, PROPER, SEARCH, and MID, as well as string concatenation, are covered.

Training Provider Skillsoft eLearning Courses

Language(s) English

Using Multimedia and Animations in PowerPoint 2010 PowerPoint 2010 can help you make presentations more dynamic by adding audio and video clips to any slide. You can directly insert, edit, and play video in your presentation, as well as add audio clips to create attention-grabbing sound effects. PowerPoint 2010 also has new animation tools and slide transitions which make slide shows more fluid and interesting. All of these features are discussed in this course.

364

Training Provider Skillsoft eLearning Courses

Language(s) English

Using the Calendar for Appointments, Events, and Meetings in Outlook 2010 The Outlook 2010 Calendar allows you to create appointments and events, as well as schedule meetings. The Calendar is fully integrated with the other components of Microsoft Outlook 2010 allowing you to easily incorporate your contacts and e-mail functionality with the Calendar. This course introduces the major components of the Calendar as well as providing a tour of the interface. Also discussed are how to create appointments and events, and how to schedule meetings with other Outlook users.

Eligibility All Staff

Training Provider Skillsoft eLearning Courses

Language(s) English

Using the Tasks, Notes, and Journal Features in

365

Outlook 2010 To assist you with the various tasks and information that you need to process on a daily basis, Microsoft Outlook 2010 provides the Tasks, Notes, and Journal features to help keep you organized. You can create tasks for yourself or assign tasks to other users. You can create notes for yourself as small reminders, and manage your activities and information using the Journal. This course discusses how the Tasks, Notes, and Journal features can help you to manage your time and stay organized, and it demonstrates how to use them.

Training Provider Skillsoft eLearning Courses

Language(s) English

Using Themes, Backgrounds, Watermarks, and Quick Parts in Word 2010 Office Word 2010 offers a variety of layout tools and features that allow you to enhance the visual appearance of your documents. This course shows you how to apply themes, including theme colors, fonts and effects, to create polished, professional-looking documents. It also guides you through using the Quick Parts Gallery to save commonly-used text and images as reusable items, and also apply AutoText, Document Properties and other building blocks to a page quickly and easily. In addition, the course explores tools that help protect your intellectual property by enabling you to add watermarks and backgrounds.

Training Provider Skillsoft eLearning Courses

366

Language(s) English, French

Visually Enhancing PowerPoint 2010 Presentations PowerPoint 2010 enables you to create visually appealing presentations through the use of graphics. Adding simple enhancements through the use of themes, tables, charts, and SmartArt allows you to create more engaging and interesting presentations. This course introduces the various themes and SmartArt features that allow you to add flair to your presentations by using colors and shapes to emphasize text and data. Also covered are the various ways of incorporating diagrams, tables, and charts to create a professional and effective presentation.

Training Provider Skillsoft eLearning Courses

Language(s) English

VMware vSphere 5 - Part 1 One of the biggest developments in IT infrastructure management is the emergence of server virtualization. Virtualization is well suited for most business applications and is widely in use for all but the most demanding workloads. Virtualization brings many economic advantages. It allows an organization to run multiple operating systems, called virtual machines, simultaneously on a single physical machine. The ability to consolidate multiple machines

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allows the IT department to reduce its hardware and software costs, as well as significantly reducing its operational costs. Virtualization isn't limited to simply creating virtual machines. Other infrastructure components, such as networking and storage, can also be virtualized, hiding the complexities of the underlying networking and storage components from the virtual machines. Once virtualized, the physical resources such as processor power, network switches and SAN resources can be aggregated and combined together for use by virtual machines, resulting in better utilization of physical resources, load balancing, and fault tolerance/redundancy. vSphere 5 is a virtualization software suite that can create virtual counterparts which correspond to, or replace, the physical components of a datacenter.

This curriculum is the first part of a series of VMware vSphere 5 courses.

Selection Criteria Open to all. Recommended for DIST staff.

Training Provider Skillsoft eLearning Courses

Language(s) English

Duration 25 hours

VMware vSphere 5 - Part 2 Ensuring High-Availability, fault tolerance, and business continuity is a key part of virtualization that is often overlooked or considered after the fact. In fact, it is as important as configuring storage devices and setting up virtual networking. There are multiple layers where vSphere administrators can help provide High-Availability in a variety of ways depending on the needs of the business and the unique requirements of the organization. Virtualization and VMware vSphere in particular enable new ways to provide High-Availability.

368

Training Provider Skillsoft eLearning Courses

Language(s) English

Duration 18 hours

Windows 7: Enterprise Desktop Support Technician This curriculum provides learners with the skills to support and resolve issues related to Windows 7.By the end of this training learners will be able to:- Identify Cause of and Resolve Desktop Application Issues- Identify Cause of and Resolve Networking Issues- Manage and Maintain Systems That Run Windows 7 Client- Support Mobile Users- Identify Cause of and Resolve Security Issues

Selection Criteria Recommended for DIST staff.

Training Provider Skillsoft eLearning Courses

Language(s) English

Duration 11 hours

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Workbook Settings, Conditional Formatting, and Number Formats in Excel 2010 You can customize the look and feel of workbooks and the program's functionality and efficiency using Excel 2010's numerous features and tools. You can modify existing themes and styles to meet business needs, or you can create custom themes and styles to further enhance data presentation. Custom number formats allow you even more control over the presentation and usefulness of your workbooks and conditional formatting gives you the power to apply individual formatting based on custom rules that meet your specific needs. This course explores some of the more advanced ways that you can enhance your workbooks and data using Excel 2010's powerful customization features.

Training Provider Skillsoft eLearning Courses

Language(s) English

Working with Contacts in Outlook 2010 By taking the time to create contacts in Outlook 2010, you can save yourself from having to type out full e-mail addresses every time you send a message, assign a task or send out meeting requests. You can further arrange contacts by creating contact groups that allow you to e-mail multiple contacts at once by only typing the group name. This course covers the multiple ways that contacts can be created, as well as how to modify existing contacts, and import and export contacts between Microsoft Outlook 2010 and Google Gmail.

370

Eligibility All Staff

Training Provider Skillsoft eLearning Courses

Language(s) English

Training Provider Skillsoft eLearning Courses

Language(s) English, French

Working with File Transfer and Folders, Searching, and RSS Feeds Outlook 2010

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Outlook 2010 provides default folders such as the Inbox, Deleted Items, and Sent Items to assist users in managing and organizing their e-mail messages. Sometimes these folders do not meet all of a userâ&#x20AC;&#x2122;s needs and additional folders need to be created. This course discusses the creation and management of additional folders in Outlook, as well as the creation of Search folders, which is a type of virtual folder used to automatically organize messages. The course covers how to use the Instant Search feature, which allows you to instantly find e-mail messages, and how to refine your searches. Importing and exporting files are demonstrated. RSS feeds and how they can be used in Outlook 2010 are also discussed.

Eligibility All Staff

Training Provider Skillsoft eLearning Courses

Language(s) English, French

Resource Material TDFP - Getting started with PowerPoint and Outlook Visit these materials as a starting point to see how to use funcitons in Powerpoint to create your presentations. The outlook material will help you get acquainted with basic features in the mailing and calendar interface.

Location ICT

Training Provider UNHCR Online Courses

372

Language(s) English

Duration N/A

Self-Study Migration to Windows 7 A comprehensive self-study blended learning curriculum that will help users migrate from Windows XP to Windows 7. The curriculum includes quick guides and a final assessment. You have to pass the final assessment to have this curriculum completed.

Selection Criteria All Staff

Training Provider UNHCR-GLCICT

Language(s) English

Duration 3 hours

Self-Study Office 2013 New Features This curriculum includes videos and quick reference guides about the new features of Word, Excel, Outlook and PowerPoint 2013. It is recommended for those who recently migrated to Office 2013.

373

Selection Criteria Open to all staff.

Training Provider UNHCR-GLCICT

Language(s) English

Duration 1.5 hours

Excel Functions: WhatIF Scenarions Learn how to deal with various conditions or assumptions by using the Scenario Manager and the IF, SUMIF and COUNTIF functions.

Training Provider UNHCR Online Courses

Language(s) English

Messaging and videoconferencing with Lync 2013 This one-hour webinar is designed to help staff learn how to communicate with the use of

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Lync: ● ● ● ●

Messaging Videoconferencing Sharing screens Creating Lync meetings

Training Provider Webex Training

Training Contact Admin Fozo

Messaging and videoconferencing with Lync 2013 This one-hour webinar is designed to help staff learn how to communicate with the use of Lync: ● ● ● ●

Messaging Videoconferencing Sharing screens Creating Lync meetings

Training Provider Webex Training

Training Contact Admin Fozo

375

Messaging and videoconferencing with Lync 2013 This one-hour webinar is designed to help staff learn how to communicate with the use of Lync: ● ● ● ●

Messaging Videoconferencing Sharing screens Creating Lync meetings

Training Provider Webex Training

Training Contact Admin Fozo

Messaging and videoconferencing with Lync 2013 This one-hour webinar is designed to help staff learn how to communicate with the use of Lync: ● ● ● ●

Messaging Videoconferencing Sharing screens Creating Lync meetings

376

Training Provider Webex Training

Training Contact Admin Fozo

Messaging and videoconferencing with Lync 2013 This one-hour webinar is designed to help staff learn how to communicate with the use of Lync: ● ● ● ●

Messaging Videoconferencing Sharing screens Creating Lync meetings

Objectives By the end of this training participants will be able to effectively use Lync messaging and videoconferencing features: ●

Messaging

●

Videoconferencing

●

Sharing screens

●

Creating Lync meetings

Location Webinar

Selection Criteria All Staff

377

Eligibility All Staff

Training Provider Webex Training

Language(s) English

Duration 1 hour

Training Contact FOZO Aniko

Migration to Office 2013 A 1.5-hour orientation session provided via WebEx designed to introduce the new features of Office 2013.

Training Provider Webex Training

Training Contact Admin Fozo

378

Migration to Office 2013 A 1.5-hour orientation session provided via WebEx designed to introduce the new features of Office 2013.

Training Provider Webex Training

Training Contact Admin Fozo

Migration to Office 2013 A 1.5-hour orientation session provided via WebEx designed to introduce the new features of Office 2013.

Training Provider Webex Training

Training Contact Admin Fozo

Migration to Office 2013 A 1.5-hour orientation session provided via WebEx designed to introduce the new features of

379

Office 2013.

Training Provider Webex Training

Training Contact Admin Fozo

Migration to Office 2013 A 1.5-hour orientation session provided via WebEx designed to introduce the new features of Office 2013.

Training Provider Webex Training

Training Contact Admin Fozo

Migration to Office 2013 A 1.5-hour orientation session provided via WebEx designed to introduce the new features of Office 2013.

380

Training Provider Webex Training

Training Contact Admin Fozo

Migration to Office 2013 A 1.5-hour orientation session provided via WebEx designed to introduce the new features of Office 2013.

Objectives By the end of this session participants will be able to:

â&#x2014;?

Use the new functions of Office 2013

â&#x2014;?

Begin working effectively in the main Office 2013 applications

Location Webinar

Selection Criteria All Staff

Eligibility All Staff

Training Provider Webex Training

381

Language(s) English

Duration 2 hours

Training Contact FOZO Aniko

Migration to Office 2013 A 1.5-hour orientation session provided via WebEx designed to introduce the new features of Office 2013.

Training Provider Webex Training

Training Contact Admin Fozo

Migration to Office 2013 A 1.5-hour orientation session provided via WebEx designed to introduce the new features of Office 2013.

382

Training Provider Webex Training

Training Contact Admin Fozo

Migration to Office 2013 A 1.5-hour orientation session provided via WebEx designed to introduce the new features of Office 2013.

Training Provider Webex Training

Training Contact Admin Fozo

Migration to Windows 7 This session will help staff learn how to use Windows 7 new features and applications. By the end of this sessions attendees will: ● ● ●

learn to use the new features in Windows 7 (how to access documents and application easily) get familiar with the new applications that come with Windows 7 learn about UNHCR specifics about the migration

383

Training Provider Webex Training

Training Contact Admin Fozo

Migration to Windows 7 This session will help staff learn how to use Windows 7 new features and applications. By the end of this sessions attendees will: ● ● ●

Training Provider Webex Training

Training Contact Admin Fozo

Migration to Windows 7 This session will help staff learn how to use Windows 7 new features and applications. By the end of this sessions attendees will: ● ● ●

384

Training Provider Webex Training

Training Contact Admin Fozo

Migration to Windows 7 This session will help staff learn how to use Windows 7 new features and applications. By the end of this sessions attendees will: ● ● ●

Training Provider Webex Training

Training Contact Admin Fozo

Migration to Windows 7 This session will help staff learn how to use Windows 7 new features and applications. By the end of this sessions attendees will: ● ● ●

385

Training Provider Webex Training

Training Contact Admin Fozo

Migration to Windows 7 This session will help staff learn how to use Windows 7 new features and applications. By the end of this sessions attendees will: ● ● ●

Training Provider Webex Training

Training Contact Admin Fozo

Migration to Windows 7 This session will help staff learn how to use Windows 7 new features and applications. By the end of this sessions attendees will: ● ● ●

386

Training Provider Webex Training

Training Contact Admin Fozo

Migration to Windows 7 This session will help staff learn how to use Windows 7 new features and applications. By the end of this sessions attendees will: ● ● ●

Training Provider Webex Training

Training Contact Admin Fozo

Migration to Windows 7 This session will help staff learn how to use Windows 7 new features and applications. By the end of this sessions attendees will: ● ● ●

387

Objectives This session will help staff learn how to use Windows 7 new features and applications. By the end of this sessions attendees will: ●

learn to use the new features in Windows 7 (how to access documents and application easily)

●

get familiar with the new applications that come with Windows 7

●

learn about UNHCR specifics about the migration

Location Webinar

Selection Criteria All Staff

Eligibility All Staff

Training Provider Webex Training

Language(s) English

Duration 1.5 hours

Training Contact FOZO Aniko

Migration to Windows 7 This session will help staff learn how to use Windows 7 new features and applications. By the

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end of this sessions attendees will: ● ● ●

Training Provider Webex Training

Training Contact Admin Fozo

Migration to Windows 7 This session will help staff learn how to use Windows 7 new features and applications. By the end of this sessions attendees will: ● ● ●

Training Provider Webex Training

Training Contact Admin Fozo

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Migration to Windows 7 This session will help staff learn how to use Windows 7 new features and applications. By the end of this sessions attendees will: ● ● ●

Training Provider Webex Training

Training Contact Admin Fozo

Outlook 2010 Webinar A 2-hour orientation session provided via WebEx designed to help staff members effectively use Outlook 2010.

Training Provider Webex Training

Training Contact Admin Fozo

390

Outlook 2010 Webinar A 2-hour orientation session provided via WebEx designed to help staff members effectively use Outlook 2010.

Training Provider Webex Training

Training Contact Admin Fozo

Outlook 2010 Webinar A 2-hour orientation session provided via WebEx designed to help staff members effectively use Outlook 2010.

Training Provider Webex Training

Training Contact Admin Fozo

391

Outlook 2010 Webinar A 2-hour orientation session provided via WebEx designed to help staff members effectively use Outlook 2010.

Training Provider Webex Training

Training Contact Admin Fozo

Outlook 2010 Webinar A 2-hour orientation session provided via WebEx designed to help staff members effectively use Outlook 2010.

Training Provider Webex Training

Training Contact Admin Fozo

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Outlook 2010 Webinar A 2-hour orientation session provided via WebEx designed to help staff members effectively use Outlook 2010.

Training Provider Webex Training

Training Contact Admin Fozo

Outlook 2010 Webinar A 2-hour orientation session provided via WebEx designed to help staff members effectively use Outlook 2010.

Training Provider Webex Training

Training Contact Admin Fozo

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Outlook 2010 Webinar A 2-hour orientation session provided via WebEx designed to help staff members effectively use Outlook 2010.

Training Provider Webex Training

Training Contact Admin Fozo

Outlook 2010 Webinar A 2-hour orientation session provided via WebEx designed to help staff members effectively use Outlook 2010.

Training Provider Webex Training

Training Contact Admin Fozo

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Outlook 2010 Webinar A 2-hour orientation session provided via WebEx designed to help staff members effectively use Outlook 2010.

Training Provider Webex Training

Training Contact Admin Fozo

Outlook 2010 Webinar A 2-hour orientation session provided via WebEx designed to help staff members effectively use Outlook 2010.

Training Provider Webex Training

Training Contact Admin Fozo

395

Outlook 2010 Webinar A 2-hour orientation session provided via WebEx designed to help staff members effectively use Outlook 2010.

Training Provider Webex Training

Training Contact Admin Fozo

Outlook 2010 Webinar A 2-hour orientation session provided via WebEx designed to help staff members effectively use Outlook 2010.

Training Provider Webex Training

Training Contact Admin Fozo

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Outlook 2010 Webinar A 2-hour orientation session provided via WebEx designed to help staff members effectively use Outlook 2010.

Training Provider Webex Training

Training Contact Admin Fozo

Outlook 2010 Webinar A 2-hour orientation session provided via WebEx designed to help staff members effectively use Outlook 2010.

Training Provider Webex Training

Training Contact Admin Fozo

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Outlook 2010 Webinar A 2-hour orientation session provided via WebEx designed to help staff members effectively use Outlook 2010.

Training Provider Webex Training

Training Contact Admin Fozo

Outlook 2010 Webinar A 2-hour orientation session provided via WebEx designed to help staff members effectively use Outlook 2010.

Objectives By the end of this session participants will be able to:

●

Effectively navigate in Outlook 2010

●

Work effectively in the Mail and Calendar interface

●

Begin using Outlook 2010 immediately

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Location Webinar

Selection Criteria All Staff

Eligibility All Staff

Training Provider Webex Training

Language(s) English

Duration 2 hours

Training Contact FOZO Aniko

Outlook 2010 Webinar A 2-hour orientation session provided via WebEx designed to help staff members effectively use Outlook 2010.

Training Provider Webex Training

Training Contact Admin Fozo

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Outlook 2010 Webinar A 2-hour orientation session provided via WebEx designed to help staff members effectively use Outlook 2010.

Training Provider Webex Training

Training Contact Admin Fozo

Outlook 2010 Webinar A 2-hour orientation session provided via WebEx designed to help staff members effectively use Outlook 2010.

Training Provider Webex Training

Training Contact Admin Fozo

400

Outlook 2010 Webinar A 2-hour orientation session provided via WebEx designed to help staff members effectively use Outlook 2010.

Training Provider Webex Training

Training Contact Admin Fozo

Outlook 2010 Webinar A 2-hour orientation session provided via WebEx designed to help staff members effectively use Outlook 2010.

Training Provider Webex Training

Training Contact Admin Fozo

Webinar for Blended Learning

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ICDL Revision and Certification Webinar 1 Windows 7 The ICDL programme is the world's leading end-user computer skills certification programme aimed at developing and enhancing users’ basic computer skills. The programme is for anyone who needs to demonstrate to an international standard that they are fully competent in the use of a personal computer and common computer applications and that they know the essential concepts of Information Technology. Through this programme, GLC and DIST intend to: ● ● ●

Promote computer literacy; Raise IT knowledge levels and productivity; Equip staff members with an internationally recognized certification.

Training Provider Webex Training

Training Contact Admin Fozo

Webinar for Blended Learning ICDL Revision and Certification Webinar 1 Windows 7 The ICDL programme is the world's leading end-user computer skills certification programme aimed at developing and enhancing users’ basic computer skills. The programme is for anyone who needs to demonstrate to an international standard that they are fully competent in the use of a personal computer and common computer applications and that they know the essential concepts of Information Technology. Through this programme, GLC and DIST intend to: ● ● ●

Promote computer literacy; Raise IT knowledge levels and productivity; Equip staff members with an internationally recognized certification.

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Training Provider Webex Training

Training Contact Admin Fozo

Webinar for Blended Learning ICDL Revision and Certification Webinar 2 - Word 2010 The ICDL programme is the world's leading end-user computer skills certification programme aimed at developing and enhancing users’ basic computer skills. The programme is for anyone who needs to demonstrate to an international standard that they are fully competent in the use of a personal computer and common computer applications and that they know the essential concepts of Information Technology. Through this programme, GLC and DIST intend to: ● ● ●

Promote computer literacy; Raise IT knowledge levels and productivity; Equip staff members with an internationally recognized certification.

Training Provider Webex Training

Training Contact Admin Fozo

Webinar for Blended Learning ICDL Revision and Certification Webinar 2 - Word 2010 The ICDL programme is the world's leading end-user computer skills certification programme

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aimed at developing and enhancing users’ basic computer skills. The programme is for anyone who needs to demonstrate to an international standard that they are fully competent in the use of a personal computer and common computer applications and that they know the essential concepts of Information Technology. Through this programme, GLC and DIST intend to: ● ● ●

Promote computer literacy; Raise IT knowledge levels and productivity; Equip staff members with an internationally recognized certification.

Training Provider Webex Training

Training Contact Admin Fozo

CCNA - Cisco Certified Network Associate CCNA certification validates the knowledge and skills required to install, operate and troubleshoot a small to medium-sized routed and switched network, including the ability to implement and troubleshoot protocols to manage addressing and authentication, as well as establish and troubleshoot connections to service providers over a WAN.

Objectives By the end of this workshop, participants will be able to: ●

Describe how a network works

●

Configure, verify and troubleshoot a switch with VLANs and interswitch communications

●

Implement an IP addressing scheme and IP Services to meet network requirements in a medium-size Enterprise branch office network

●

Configure, verify, and troubleshoot basic router operation and routing on Cisco devices

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●

Explain and select the appropriate administrative tasks required for a WLAN

●

Identify security threats to a network and describe general methods to mitigate those threats

●

Implement, verify, and troubleshoot NAT and ACLs in a medium-size Enterprise branch office network

●

Implement and verify WAN links

Location Pakistan, Malaysia

Schedule July 2012

Selection Criteria ICT Staff

Eligibility Staff must be invited by DIST.

Training Provider UNHCR-GLCICT

Language(s) English

Duration 5 days

Training Contact FOZO Aniko

International Computer Driving Licence (ICDL)

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The ICDL programme is the world's leading end-user computer skills certification programme aimed at developing and enhancing users’ basic computer skills. The programme is for anyone who needs to demonstrate to an international standard that they are fully competent in the use of a personal computer and common computer applications and that they know the essential concepts of Information Technology. Through this programme, GLC and DIST intend to: ● ● ●

Promote computer literacy; Raise IT knowledge levels and productivity; Equip staff members with an internationally recognized certification.

Training Provider UNHCR-ICDL

Training Contact Admin Fozo

Workshop for Blended Learning International Computer Driving Licence (ICDL) The ICDL programme is the world's leading end-user computer skills certification programme aimed at developing and enhancing users’ basic computer skills. The programme is for anyone who needs to demonstrate to an international standard that they are fully competent in the use of a personal computer and common computer applications and that they know the essential concepts of Information Technology. Through this programme, GLC and DIST intend to: ● ● ●

Promote computer literacy; Raise IT knowledge levels and productivity; Equip staff members with an internationally recognized certification.

Objectives The overall objective of the ICDL Learning programme is to promote computer literacy and

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raise IT knowledge levels and productivity across the organization.

Upon completion of this course the participant will be able to: ●

Demonstrate a perfect use of Microsoft Office tools such Word, Excel, Windows Explorer and Internet Explorer and Novell GroupWise;

●

Improve the productivity at work;

●

Raise the level of competency in essential IT and computer skills.

Location Final revision session and certification is held in the participants duty station

Schedule Sessions set to run in many field locations across Africa, Asia and HQ

Selection Criteria Manager approval required and must achieve a passing score on a computer based pre-assessment exam.

Eligibility All staff

Training Provider UNHCR-ICDL

Language(s) English and French

Duration 2-4 days

Training Contact FOZO Aniko

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Other Training Activities The Global Learning Centre makes available under this section training activities that support a variety of miscellaneous or specialized subject areas.

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Communicating for Food Security (FAO) The course provides guidance on how to design and implement a communication strategy for food security information. Using several realistic examples, the course illustrates the various components of a communication strategy, and provides concrete and detailed guidelines on how to communicate through the media and how to present information to policymakers in order to influence the policymaking process.

Training Provider FAO

IGO Basic Inspection e-learning course Objectives of this e-learning are to disseminate information on IGO Inspection Service's role and mandate to ensure that the Divisions, Bureaux and Units as well as the inspected Offices better comprehend the goal and methodology of inspections, allowing for optimum cooperation and outcome, including efficient follow-up and compliance with the recommendations of the inspection.At the end of this programme you will be able to:* describe the mandate and role of the IGO's Inspection Service** explain the goals and methodology of inspectionsDuring the e-learning course you can observe how an inspection mission is planned, conducted and followed-up in the fictitious country of Bonavia.

Eligibility Available to all staff.

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Training Provider UNHCR Online Courses

Language(s) English

Knowledge Sharing for Development (FAO) Group of e-learning modules to build capacity at national and local levels to manage and share information more effectively. The modules target individuals responsible for information management in food security and agricultural agencies, institutions and networks. Funded by FAO and a wide range of partners.

Training Provider FAO

Career Planning/Transition Workshop A workshop designed to help staff plan their careers and manage the career transition process. The workshop will focus on the concept of career planning and its importance in todayâ&#x20AC;&#x2122;s work environment.

Objectives By the end of the workshop the learner will be able to:

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●

Identify their own career and life aspirations, their values and what satisfies them.

●

Set realistic individual career/development goals.

●

Analyze the job requirements of vacant positions of interest to them.

●

Create an individual profile and resumes.

●

Target applications/cover letters to specific job descriptions.

●

Prepare for different styles of competency-based interviews.

●

Respond to commonly asked and difficult interview questions.

Location Specific duty stations

Selection Criteria By location.

Eligibility All employees

Training Provider UNHCR-GLCMLC

Language(s) English and French

Duration 3 days

Training Contact MAHARAJAH SMITH Malar

Career Skills Development Workshop for General Service Staff

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A workshop designed to help staff identify their skills and develop a personal development plan. The workshop will focus on the concept of career planning and its importance in today’s work environment.

Objectives By the end of the workshop the learner will be able to: ●

Identify their own career and life aspirations, their values and what satisfies them.

●

Set realistic individual career/development goals.

●

Create an individual profile and resumes.

●

Create a personal development plan.

●

Prepare their motivation letters and Curriculum Vitae

●

Prepare for different styles of competency-based interviews.

●

Respond to commonly asked and difficult interview questions.

Location Specific duty stations

Selection Criteria By location.

Eligibility Mainly for General Service Staff

Training Provider UNHCR-GLCMLC

Language(s) English and French

Duration 2 days

Training Contact BROWN Peggy

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Career Skills Development Workshop for General Service Staff A workshop designed to help staff identify their skills and develop a personal development plan. The workshop will focus on the concept of career planning and its importance in todayâ&#x20AC;&#x2122;s work environment.

Training Provider UNHCR-GLCMLC

Training Contact BROWN Peggy

Training Provider UNHCR-GLCMLC

Training Contact BROWN Peggy

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CMSS Competency-based Interviewing for interviewers CMSS Competency-based Interviewing for interviewers

Objectives Develop and

apply competency-based interviewing processes for competency-based

interviewing. Develop and apply skills for competency-based interviewing.

Location Specific duty stations

Selection Criteria UNHCR staff.

Training Provider UNHCR-GLCMLC

Language(s) English

Duration 2 days

Training Contact DI NENNA Julianne

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Content to Storyboard Approaches This internal training session will be offered in two parts in order to allow participants time to engage with the concepts related to storyboarding as well as practical application related to storyboard design. This workshop is divided into two parts to allow for participant interaction and the completion of a workshop project. The first session will include concepts related to instructional design and the storyboarding aspects for eLearning development.

Concepts related to content material and its

transformation into a storyboard for eLearning will be included in this session. In addition, concepts related to the use of educational technology and their relationship to learning design will allow participants to gain relevant skills in this area during each session. The second session will include a practical exercise whereby the participants can practice concepts learned on their own storyboards from projects in development and thereby present their projects in development.

Objectives By the end of this workshop the participant will be able to: 路

Comprehend concepts related to adult earning methodologies

路

Identify the key elements related to techniques for using educational technology within

a storyboard for eLearning 路

Demonstrate awareness of adult cognitive elements in the development of an

eLearning storyboard

Location Budapest

Schedule TBD

Selection Criteria First come first served

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Eligibility TBD

Training Provider UNHCR-GLCLSU

Language(s) English

Duration 30

Training Contact Admin Vafolay Mbandoe Tulay

DRRM Regional Workshop on Fundraising The workshop seeks to sensitise staff to new fund raising challenges and promotes a unified effort to finance our operations. It covers UNHCR’s fund raising priorities and strategies, as well as provides concrete tools and suggestions for field-based resource mobilisation. It also provides guidance on how to write effective funding submissions and reports. It is meant for staff who actively engage in fund raising.

Objectives Upon completion of this course the learner will be able to: ●

Understand the importance of field-based fund raising and the increased role of field offices in resource mobilization.

●

Systematically identify and benefit from opportunities for field-based fund raising.

●

Prepare high-quality funding submissions and reports.

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Location Regional, TBD

Schedule January 2014 HQs, February 2014 Syria situation and Gulf countries in Amman, Jordan, May 2014 West Africa in Dakar, September 2014 Latin America in Quito, Ecuador

Selection Criteria By nomination only.

Eligibility This programme is available only for nominated target audience.

Training Provider UNHCR-GLCMLC

Language(s) English

Duration 3-day programme

Training Contact TUKACS Zsofia

Fraud Prevention 2-day training targeting all functional areas

Training Provider UNHCR-GLCRMU

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Training Contact Admin Judit VILLANYI

IGO Advanced Inspection Training The purpose of the workshop is to equip staff who may be called upon to undertake inspection missions with a range of skills pertinent to the conduct of inspections and report writing. Inspected field offices, headquarters units will also benefit from better assessments of their operations, thereby contributing to the improvement of the overall management of UNHCR's work.

Objectives By the end of this workshop participants will be able to: ●

Participate in and follow up on inspections.

●

Properly prepare for inspections.

●

Recognize the various stages of the inspection cycle and the practical skills required for the conduct of inspections.

●

Provide timely and quality contributions to the inspection reports, including well crafted recommendations.

Location To be confirmed

Schedule by invitation

Selection Criteria By invitation only

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Training Provider UNHCR-GLCMLC

Language(s) English

Duration 3 days

Training Contact BALASSA Balint

Learning Coordinator Workshop The Global Learning Centre (GLC, Budapest) is currently in the process of supporting colleagues in increasing their comprehension of the features and functionality of Learn & Connect, UNHCR's Learning Management System (LMS), which will help us increase access to learning opportunities for staff, especially in the field. In a parallel effort, GLC is also in the process of strengthening the role of Learning Coordinators in country offices in the region. These Learning Coordinators are key players in advocating and managing learning on local level. To help orient Learning Coordinators to Learn & Connect, LMS system usage and their roles, the GLC is planning a series of Learning Coordinators Workshop.

Objectives At the end of this session the participants will be able to: ●

Apply principles of adult learning

●

Demonstrate the roles, and tasks of LC

●

Align key basic elements of knowledge management with Learn & Connect

●

Control the controllables

●

Conduct needs assessment

●

Set objectives

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â&#x2014;?

Choose training approach

â&#x2014;?

Evaluate training

Location Global

Schedule Fall & Winter, 2011Summer, 2012

Selection Criteria Selection is based on nomination.

Eligibility Learning Coordinators or Learning Coordinator backups

Training Provider UNHCR-GLCLSU

Language(s) English

Duration 3 days

Training Contact CSOZIK Viktoria

Records management and train the trainer The workshop is a training of trainers for e-SAFE focal points and super focal points. During the three-day e-SAFE focal point training participants learn how to navigate in e-SAFE, manage records and e-mails.

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Objectives ●

Demonstrate ability to perform basic functionalities in e-SAFE: create, version, edit, reuse, move, delete, search, save e-mails, and send documents by e-mail

●

Identify best practices for managing e-mails, and Apply methods to manage e-mail records more efficiently

●

Identify methods to reduce paper records in your office

●

Identify where to find RM tools and Apply retention schedules

●

Identify methods of training for the different users in your office and Apply principles of adult learning and multiple intelligences in the planning of a training

Location Regional

Schedule To be defined.

Selection Criteria e-SAFE focal points and super focal points by nomination

Eligibility e-SAFE focal points and super focal points by nomination

Training Provider UNHCR-GLCMLC

Language(s) English

Duration 3 days

Training Contact Admin Nora JUHASZ

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Trainer & Facilitator Development Programme (TFDP): Fundamental Training Skills Workshop The Training the Trainers workshop aims at developing and enhancing the skills of facilitators. The session uses participatory learning techniques in a ToT mode to deliver the concepts to the participants.

Training Provider UNHCR-GLCLSU

Training Contact Admin Edith KAROLY

Training of Trainers (Protection) The Training of Trainers Programme is a 4 day workshop aimed at developing and enhancing the skills of facilitators. The learning technology session will introduce the participants to Learn & Connect and other educational technology tools like webinars and social networking. The session will use participatory learning techniques in a ToT mode to deliver the concepts to the participants.

Objectives Upon completion of the workshop participants should be able to apply principles of adult learning, analyse and assess the (learning) problem, design the learning intervention, develop the learning material, facilitate the learning solution, and evaluate the impact.

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Location Specific duty station

Schedule To be determined

Selection Criteria By invitation only

Eligibility Training of Trainers Programme - 4 day workshop is by invitation.

Training Provider UNHCR-GLCPROT

Language(s) English

Duration 4 days

Training Contact RAKONCZA Szilvia

Training on the European Union and its funding mechanism The training facilitates the management of EU funding to the country / regional operation through an increased knowledge and better understanding of the EU as a partner and as a donor to UNHCR, EU institutions, EU funding opportunities, EU financial rules and regulations, contractual requirements and application of these during the different phases of an EU project cycle, i.e. proposal submission, project implementation, reporting and closure.

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Objectives The training facilitates the management of EU funding to the country/regional operation through an increased knowledge and better understanding of the EU as a partner and as a donor to UNHCR, EU rules and regulations, contractual requirements and application of these during the different phases of an EU project cycle, i.e. proposal submission, project implementation, reporting and closure.

Location Regional, TBD

Schedule February 2014 MENA in Jordan, March 2014 Central Africa and the Great Lakes, April 2014 Europe, September 2014 Horn of Africa in Nairobi, October 2014 Asia,

Selection Criteria By nomination only.

Eligibility This workshop is limited to staff directly involved in proposal submission, implementation and reporting for the EC funded projects.

Training Provider UNHCR-GLCMLC

Language(s) English

Duration 3-day programme

Training Contact TUKACS Zsofia

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Video Production Techniques for Workshops The training session will be offered in 2 parts of 4 hours each. The first session will include rationale for the use of video as a training tool, video production techniques related to camera use, multi-camera recording, and editing. Also, the session will include discussions and practical considerations for using video recordings in workshop settings and the re-purposing of video content for additional delivery modes such as eLearning, a curriculum or mobile delivery. Participants will have the opportunity to apply the concepts in a practical settings related to video camera production techniques. The second session will include tips and techniques for editing short videos that can be used in eLearning or other delivery modes. Participants will have the opportunity to practice editing their own video shots and create a short video that has merit as a training video.

Objectives Learning Objectives: By the end of this workshop the participant will be able to: 路

Comprehend concepts related to the operation of video cameras including shoot

techniques and audio recording 路

Demonstrate the ability to shoot video segments including interviews, cover shots and

cut-away shots 路

Demonstrate competencies related to video editing inclusive of the creation of titles,

matching shots, and exporting final video files

Location Budapest

Schedule 4 hours in two parts

Selection Criteria NA

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Training Provider UNHCR-GLCLSU

Language(s) English

Duration 30

Training Contact Admin Edith KAROLY

Workshop for Blended Learning IGO Investigation Learning Programme A programme on the evolving context of the UNHCR investigative environment and how to plan and conduct an investigation in UNHCR. Pre-workshop phase includes reading materials and a test (15 hour commitment).

The Programme aims to develop a strengthened pool of field/regionally trained professional UNHCR staff members with investigative skills, available to support the IGO’s Investigation Service; to enhance and reinforce the investigative skills of the existing capacity (investigators and support staff of the Investigation Section), in order to ensure quality performance and output within the IGO.

Objectives Principles of Investigation Upon completion of this course the learner will be able to: ●

Show an increased awareness of the investigation environment and its implications to the job.

●

Assist the Investigaton Service in conducting investigations.

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Location Regional

Schedule once a year by invitation

Selection Criteria The selection of the participants is conducted by the IGO, in close consultation with the Regional Bureaux and DHRM/LAS.

Eligibility Eligibility is based on grade, academic background, and job profile announced in the course invitation.

Training Provider UNHCR-GLCMLC

Language(s) English

Duration 3 days

Training Contact MANDRILLON Sandra

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For more information visit our learning platform at

www.learn.unhcr.org

Global Learning Centre Ipoly utca 5 B,C,D 1133 Budapest T +36 450 5188 F +36 451 5691