Consulting Engagement Solutions Customer Service Culture & Program Development - Onsite

Customer service is more than greeting people with a smile and responding quickly to their questions. While these are great behaviors, it all truly starts with having a service philosophy and culture that is valued and embraced by your entire venue team and the service providers you use. In this consultation, our team works with you to develop, implement, and evaluate a customer service culture starting with mission-based philosophies that are built upon to create a comprehensive approach to successful service throughout all facets of your operation.

Focus is Given to the Following:

• Creating your philosophy

• Infusing your philosophy into your hiring plan

• Developing consistent and effective training for current staff and all new hires

• Using coaching methods to achieve success with team members

• Using service as a criterion for evaluating staff

• Developing and implementing service communication strategies for customer success

• Evaluating customer success and feedback for continual improvement

• Meeting customer needs through new and improved strategies

Forty-five days following the conclusion of the onsite meeting, your venue is given an in-depth package including a training program and guides to begin your journey to truly excel at service – a quality that rewards you with excellent planner referrals and customer retention

Starting at $25,000 USD + Travel Expenses for Two Consultants