Cyrille BATALLER — Accenture — Applied Intelligence - The future of Business

Applied Intelligence The Future of Business

What is APPLIED

INTELLIGENCE?

AUTOMATION + ANALYTICS + ARTIFICIAL INTELLIGENCE Copyright © 2018 Accenture All rights reserved.

Applied Intelligence is how Accenture uses Artificial Intelligence (AI), automation, and analytics to reimagine business—enabling our clients to do things differently and do different things…

It's about embedding intelligence at the core of business to drive transformative outcomes. Accenture helps business power their ambitions with our blueprint for success, a human-centric, data-led, technology-driven approach.

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AI-Powered Bots have an Increasing Number of Human-Like Skills DISCOVER AND AUTOMATE PROCESSES

READ AND UNDERSTAND CONTENT

▪ Record, edit and replay processes by having a robot interact with applications’ graphical user interfaces

▪ Interpret the content of a document, image or video ▪ Group documents by category ▪ Recognize text and visual markings in content

▪ Mimic human interactions ▪ Applicable on any system ROBOT

DIALOGUE ▪ Interact by using natural language speech and text ▪ Understand context and ask followup questions

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▪ Extract and validate key information

PLAN AND MONITOR ACTIONS ▪ Schedule and execute multiple robots ▪ Monitor performance and escalations, provide full auditability

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Rise of the Digital Workforce – The Cloudsourcing Opportunity

What could you achieve with an infinite workforce?

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What if you could augment every employee?

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AI-Powered Digital Workforce Capabilities Demonstration

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AI-Powered Digital Workforce Capabilities Intelligent Technology + Human Ingenuity

Operations and Compliance

Intelligent Agents Process Assistance

Document Analytics

Image Analytics

Ad-hoc Analytics

AI Ecosystem Natural Language Processing

Computer Vision

Sound Processing

Machine Learning

Deep Learning

Knowledge Representations

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User Experience

Process Discovery Conversational Interfaces

Process Transformation

Data Management

Customer Care

Business Process Orchestration

Intelligent Solutions

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AI is the New Driver of Economic Value Shift Operational Spend towards Strategic Initiatives

INTELLIGENT

LABOR & CAPITAL

AUTOMATION

AUGMENTATION

Creates growth through a set of features enhancing traditional automation solutions.

Growth will come from enabling resources to be used much more effectively and valuably

▪ Ability to automate complex physical world tasks that require adaptability and agility

▪ Enable humans to focus on parts of their role that add the most value

▪ Ability to learn by experience and improve, enabled by repeatability at scale

▪ Improve capital efficiency—a crucial factor in Industries where it represents a large sunk cost

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INNOVATION DIFFUSION Ability to propel innovations as AI diffuses through the economy.

▪ Innovation begets innovation, the potential impact of an AI solution expands to new products/industries ▪ Opens new business models and opportunities

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AI has the Potential to Double Annual Growth Rates in the 12 Countries Analyzed. And Boost Labor Productivity by up to 40% GROSS VALUE ADDED (GVA) IS A CLOSE APPROXIMATION OF GDP. REAL GVA GROWTH IN 2035 (%) 5.0

4.6

4.5

www.accenture.com/ai

4.1

3.9

4.0

3.6

3.5 3.0

3.2 2.6

2.5

3.0

3.0

2.9

2.7

2.5

2.7

2.5

2.1

2.0

1.7

1.7

1.6

1.4

1.5

1.6

1.4

1.0

0.8

1.0

1.8

1.7

0.5 0.0

US

Finland

UK

Sweden

Netherlands

Austria

Baseline Copyright © 2018 Accenture All rights reserved.

Germany AI steady state

France

Japan

Belgium

Spain

Italy

Source: Accenture and Frontier Economics

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AI Potential: Boost Economic Output in 16 Industries by US$14 Trillion, Increase Corporate Profitability by an Average of 38%

Source: Accenture and Frontier Economics - www.accenture.com/ai

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Singapore Safe City Safety, Security, Operation and Marketing Insights Application of Computer Vision to automate observation of video surveillance cameras, generating real time alerts and detailed structured meta data for trend and anomaly detection

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Examples in Traffic Management

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Examples in an Airport

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European Toll Road Operator Vignette Verification AI-POWERED VIGNETTE MONITORING We helped a European Toll Road Operator demonstrate the feasibility to detect, read and validate vignettes captured by cameras on vehicles windscreens.

The solution enables detecting the vignette year, categorizing the vignette type (yearly, monthly, daily), and extracting the start date based on punched holes detection.

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Attachment Classification Demonstration

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Deploying AI in a Responsible Way Shift Operational Spend to fund Strategic Initiatives Reduce costs

80%

Processing costs reduced by up to 80%

Provision of greater visibility and auditability of transactions, leading to better control over end to end process.

Approximately 6 weeks required for a cost effective implementation

Consistent quality guaranteed as human error is eliminated

43% 43%

40%

43% increase in FTEs able to focus on customer outcomes Higher staff satisfaction by eradicating monotonous tasks allowing individuals to focus on higher value work

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Increase outcomes

Increased productivity with the potential to operate 24/7. Less FTEs needed to complete repetitive tasks

Seasonal demand can be managed by deploying virtual resources at a fraction of the cost of an FTE

Elevate roles

Average handling times reduced by 40%, with a 24/7 resilient operation

AI/Robotics can deliver payback on investment in 3 - 6 months when implemented at scale

Create new value Use automation to fuel growth by reinvesting savings into the workforce 15

Future of Work Focus on What Humans and Machines do Best Together

WHAT HUMANS DO BEST

lead improvise create judge empathize

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THE MISSING MIDDLE Humans + Machines

train explain sustain

Machines + Humans

amplify interact embody

WHAT MACHINES DO BEST

transact iterate predict evolve

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Creating the Workforce of the Future – Wise Pivot Transform the Core, Grow the Core, Scale the New

REIMAGINE WORK

PIVOT THE WORKFORCE

SCALE UP “NEW SKILLING”

to better understand how machines & people can collaborate

to areas that create new forms of value

to enable people to work with intelligent machines

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Copyright © 2018 Accenture All rights reserved.

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Applied Intelligence: Intelligent Technology + Human Ingenuity Accelerating the Benefits of the Hybrid Human and Digital Workforce

www.accenture.com/ai

Cyrille Bataller Managing Director Artificial Intelligence @CyrilleBataller Mobile: +33 6 85 54 24 14 cyrille.bataller@accenture.com Copyright Š 2018 Accenture All rights reserved.

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