Current Satisfaction from NOVA’s First Cycle Students 1st Cycle Student Experience Survey 2010/2011
Purposes 1. 2.
To know the current satisfaction from NOVA’s first cycle students. To identify the factors that determine student satisfaction in NOVA.
The present report focus exclusively on the first purpose.
Methodology Students
enrolled, in 2010/2011, in a 1st cycle (including the first 3 years of integrated masters) Six AU: FCT, FCSH, Nova SBE, FCM, ISEGI Survey designed for the study Online https://questionarios.unl.pt/ Pilot survey applied on May 2011 Final survey applied between 1st June and 15th July 2011 Sample obtained by census
Sample ď‚› ď‚›
2784 questionnaires returned After database treatment (incoherence, extreme cases): 1832
Target population
Sample
Academic Unit
% AU target population
N
%
n
%
FCT
4765
44,58
867
47,33
18,20
FCSH
2920
27,32
484
26,42
16,58
Nova SBE
1410
13,19
218
11,90
15,46
FCM
831
7,78
115
6,28
13,84
FD
463
4,33
86
4,69
18,57
ISEGI
299
2,80
62
3,38
20,74
Total
10688
100
1832
100
17,14
Source: The data related to the target population were given by the Planning Office (16 August 2011).
Sample representation
Results
Aggregated results, per AU and per programme year Averages Semantic scale from 1 to 8, being 4,5 the benchmark point Global Satisfaction Loyalty Satisfaction with
Teaching Facilities and equipment Services and Websites AU outside connection Personal experience and development
Global Satisfaction
Global Satisfaction
Loyalty
Loyalty
Teaching
Teaching
Facilities and Equipment
Facilities and Equipment
Services and Websites
Services and Websites
AU outside connection
AU outside connection
Personal Experience and Development
Personal Experience and Development
Conclusion Students
are satisfied Students are loyal Satisfaction diminishes as years go by
Conclusion
Conclusion
Teaching Students satisfied Teaching quality Offer of optional modules Students’ progress feedback given by teachers
Conclusion
Facilities and Equipment AU surroundings AU location Toilets Study facilities
Conclusion
Services and Websites AU website Academic Services
AU outside connection Image and reputation of the institutions Extracurricular activities
Conclusion
Personal experience and development ď ? Feeling of belonging ď ? Written communication skill improvement
Action Plan for 2011/12 (approved by the Council of Deans)
Repeat
the Student Experience Survey, applying it to the 1st and 2nd cycles During May By census Analyze the collected data annually and by cohorts
For more information, report and/or charts supporting tables access, contact
Teaching Quality Office Reitoria da Universidade Nova de Lisboa Campus de Campolide 1099-085 Lisboa Email: qualidade@unl.pt