A to Z of Services for students This leaflet is your essential guide for student services and sources of support. Student Support Services are confidential and designed to meet the needs of all students. We welcome and celebrate diversity, promoting ‘the University as an inclusive community of learning where students and staff can be proud of their own identity and work in an atmosphere of mutual respect’. Professor Clive Behagg, Vice-Chancellor ................................................................................ Refer to the Online Student Handbook, which will give you a full range of resources and regulations within the University. Contact the Student Adviser for more information. Tel: 01243 816238 Email: studentadviser@chi.ac.uk
www.chi.ac.uk/studentsupport
Student Support Services
Academic Skills Service Advice and support with academic skills is available to all students. Weekly open access study workshops are advertised on Portia and student notice boards. Areas covered include planning and writing essays, note-taking, revision and presentation skills. Students may also arrange individual tutorials for advice on academic skills by contacting the Academic Skills Tutor. ............................................................................. Bognor Campus: Student Services Building ............................................................................. Bishop Otter Campus: New Hall ............................................................................. Tel: 01243 812143 Email: academicskillsadviser@chi.ac.uk Web: www.chi.ac.uk/academicskills
Careers and Jobshop Careers and Jobshop can advise and support students at all stages in their studies to develop, research and plan their career choices. Guidance is offered throughout the year to enhance job-hunting, CV writing, interview and decision making skills. Careers advice is available on both campuses. The Jobshop provides online information about part-time and temporary vacancies for students who are looking for paid work during their course. Enhance your employability by taking part in the Chichester Award – details on the Careers website. ............................................................................ Bishop Otter Campus: New Hall, Room 108 Tel: 01243 816035 Email: careers@chi.ac.uk Web: www.chi.ac.uk/careers
Chaplaincy The Chaplaincy is here for the benefit of all students and staff. It's an open space - it's a space for those with a faith who want to celebrate it as well as for those with their doubts who want to question it. For those who are just looking and those who need somewhere neutral to hang out. The Chaplain, Revd John Dane, is keen to hear from you, his contact details are published on the Chaplaincy pages and on Portia. ............................................................................. Bishop Otter Campus: Room H148 (near the Otters Dinning Hall) Tel: 01243 816041 Email: J.Dane@chi.ac.uk Web: www.chi.ac.uk/chaplaincy
Counselling Service
Student Adviser
The confidential Counselling Service is available to all students. Counselling can help with personal and emotional difficulties that impact on your academic work or university life in general. It provides an opportunity to explore issues, increase awareness, make changes and cope better with the demands of life and work. Counselling is available on both University campuses. ............................................................................ Bishop Otter Campus: New Hall, Room 105A Tel: 01243 816042 Email: stucounselling@chi.ac.uk Web: www.chi.ac.uk/studentcounselling
The Student Adviser offers a friendly and helpful service for all students who need help with general enquiries or major and minor queries or problems. The Student Adviser has good links with services across the University and can put you in touch with the right service or give you the information you need. Available on both University campuses. ............................................................................. Bishop Otter Campus: New Hall, Room 108 Tel: 01243 816238 Email: studentadviser@chi.ac.uk Web: www.chi.ac.uk/studentsupport
Disability and Dyslexia Service The Disability Team provides a range of support to students with disabilities, continuing health conditions, mental health conditions and specific learning difficulties (including dyslexia, dyspraxia and dysgraphia). Specialist support is available for students who have a visual or hearing impairment. All disability services are available in New Hall, Bishop Otter Campus and in the Student Services Building, Bognor Campus. ............................................................................ Disability Advice Tel: 01243 812076 Email: disability@chi.ac.uk Email: dyslexia@chi.ac.uk Web: www.chi.ac.uk/disabilitydyslexiaservice ............................................................................ Sensory Advisor Tel: 01243 812145 Email: sensadvisor@chi.ac.uk
International Student Advice International students may benefit from some additional support while studying in the UK. The International Student Adviser represents and provides support for International and EU students on a range of issues including finance, funding, fee status, immigration, religion, culture and more. ............................................................................. Bognor Campus: Student Services Building ............................................................................. Bishop Otter Campus: New Hall ............................................................................. Tel: 01243 812146 Email: international@chi.ac.uk Web: www.chi.ac.uk/internationalsupport
Student Health The Nurse Health Advisers offer support with a wide variety of health concerns. They also work closely with local GPs and other medical professionals to support students regarding the management of more serious conditions. Student Health utilise a caring, holistic and non-judgemental approach which supports and encourages students to maintain their own wellbeing. ............................................................................ Bishop Otter: Health Centre, New Hall, Ground Floor, Tel: 01243 816111 ............................................................................ Bognor Campus: Student Services Building Tel: 01243 812122 ............................................................................ Mobile: 07739 983703 Email: studenthealth@chi.ac.uk Web: www.chi.ac.uk/studenthealth
Student Money Advice Student Money Advice provides assistance and advice for students who have financial difficulties. The Access to Leaning Fund (ALF) provides discretionary financial assistance to help students access and remain in higher education. Details of the ALF and other schemes are given on the service website. Information, advice and assistance with budget planning is also provided. ............................................................................ Bishop Otter Campus: New Hall, Room 101 Tel: 01243 816038 ............................................................................ Bognor Campus: Student Services Building Tel: 01243 812154 ............................................................................ Email: stumoneyadv@chi.ac.uk Web: www.chi.ac.uk/moneyadvice
Mental Health
Volunteering
The Mental Health Adviser promotes mental health and wellbeing. Support and advice are available if you are experiencing mental health problems such as stress, trouble with sleeping, depression or drug problems. The service is easily accessible and confidential. Mental health support is available at both University campuses. ............................................................................. Bishop Otter Campus: Health Centre Ground Floor, New Hall Tel: 01243 816402 Mobile: 07739 983704 Email: mentalhealth@chi.ac.uk Web: www.chi.ac.uk/mentalhealth
The volunteering service supports students and staff who want to make a difference in their local community. Volunteering also provides a great opportunity to develop new skills and gain vital experience to enhance your CV. The service helps to promote a wide variety of local placements and one-off activities along with on-going projects. ............................................................................. Bishop Otter Campus: New Hall Tel: 01243 816076 Email: volunteers@chi.ac.uk Web: www.chi.ac.uk/volunteering
Useful Information
Portia Portia is the University's web-based portal and is the key information source and formal communication channel for all students and staff. Portia includes access to your transcripts / timetables and personal details via SONAR (see SONAR section).
Royal Literary Fellows Arrange a one-to-one session with a writer sponsored by The Royal Literary Fund, to improve your essay and writing skills. ............................................................................. Room H147 (near the Otters Dining Hall)
Academic Quality and Standards Unit Where students find they are experiencing circumstances which may affect their performance or wish to initiate an appeal regarding their results, the Academic Standards Unit can advise and explain the regulations and processes involved. Full details of these procedures are available via the Academic Regulations which can be accessed through the Academic Standards page on Portia. ............................................................................. Mitigating Circumstances Tel: 01243 816033 ............................................................................. Student Appeals Tel: 01243 816033
Commitment Charter The University Commitment Charter articulates high level statements of commitment on the relationship between the University and the student. These describe what you can expect from the University and, in turn, what is expected of you. The Charter signposts the relevant policies, procedures and regulations you need to be aware of as a student. The Commitment Charter is available on Portia via the Student Handbook and Uni Services tab.
Online Handbook The Online Student Handbook provides information on, and links to, the full range of University services, facilities, regulations and policies. You’ll find everything you need here from car parking to catering; module selection to mitigating circumstances and from council tax to campus cards. Access the Online Student Handbook directly from Portia or via the University web pages on www.chi.ac.uk/studenthandbook (please note, the Portia version contains full links within the University Portal some of which are not available through the external website).
Moodle Moodle is the virtual learning environment for the University. Your lecturer may use this in many different ways to help your learning, for example the use of online video clips, discussion boards, online work submission, online quizzes and surveys. You can access Moodle via the channel on the home page of Portia.
SONAR The Student On-line Academic Record (SONAR) is a tool which puts you in control of your own student record and provides you with essential information. SONAR is accessed through Portia and enables students to view their timetables (including exam timetables) and results. Students can also access SONAR to update their personal details to ensure we have up-to-date information about you at all times. SONAR also enables students to re-register online as they progress through their course.
How to find us Student Support Services Bishop Otter campus New hall New Hall is located next to the Chapel and close to the Dinning Hall. Access all Student Support Services on the ground floor of New Hall. Most services are concentrated in the west wing while the Health Centre is in the middle of the building on the ground floor.
Student Support Services
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Helplines If you need some support or advice, especially out of hours, the list below covers some important areas. A more complete listing of helplines and useful websites is available in the Online Student Handbook in Portia or via the Student Services web pages: www.chi.ac.uk/studentsupport/helplines.cfm ............................................................................. NHS Direct: Tel: 0845 4647 Web: www.nhsdirect.nhs.uk ............................................................................. Samaritans: Tel: 08457 90 90 90 Web: www.samaritans.org ............................................................................. Brook (sexual health): Tel: 0808 802 1234 Web: www.brook.org.uk ............................................................................. Victim Support: Tel: 0845 30 30 900 Web: www.victimsupport.org.uk ............................................................................. Talk To Frank (drugs): Tel: 0800 77 66 00 Web: www.talktofrank.com ............................................................................. Beat (eating disorders): Tel: 0845 634 1414 Web: www.b-eat.co.uk ............................................................................. Women’s Aid: Tel: 0808 2000 247 Web: www.womensaid.org.uk ............................................................................. Stonewall: Tel: 08000 50 20 20 Web: www.stonewall.org.uk ............................................................................. Press for Change: Tel: 0161 432 1915 Web: www.transequality.co.uk
Student Services Building Bognor Regis campus The Student Services Building is located between the main car park and the back of the assembly Hall. Some Academic Services functions can also be accessed from this building.
Student Support Services
Feedback We welcome your comments, suggestions and feedback. We are particularly keen to find out how we can improve the services we offer to students. Please let us know what you think about our services and this publication. ............................................................................. For further information please contact: John Gallally, Head of Student Support Services, Email: j.gallally@chi.ac.uk ............................................................................. Student Support Services, New Hall, Bishop Otter Campus, University of Chichester, College Lane, West Sussex PO19 6PE
Additional Services
Academic Registry Academic Registry facilitates a range of activities important to all students, covering everything from initial registration, reregistration, timetables, examinations, results, module selections and more. Most of the information you require and many of the tasks you need to undertake to ensure that Academic Registry is kept informed about any changes to your student record can be conveniently accessed and completed online using the University’s portal (Portia) and through SONAR. ............................................................................. Academic Registry, Bishop Otter Campus (Close to the Students’ Union Shop) Academic Registry, Bognor Regis Campus (In the Student Services Building) ............................................................................. Student record queries Email: sturecords@chi.ac.uk ............................................................................. Modular queries Email: modular@chi.ac.uk ............................................................................. Assessment queries Email: examinations@chi.ac.uk
Finance Office For enquiries, a range of payments and collection of cheques. The Cash and Student Finance Office is located on the main corridor by the University Reception at Bishop Otter Campus. ............................................................................. Open Times: • Monday to Thursday 10am – 2pm and 3.15pm – 4.15pm • Friday 10am – 12 noon ............................................................................. Tel: 01243 816103 or 01243 816108
Library & IT Services Library Services The Learning Resource Centres (LRC) on each campus offer extensive resources and open hours which include late evenings and weekends. A substantial amount of library resources are provided online and accessed from the ‘Library’ tab on Portia. Assistance and advice can be provided from your Subject Librarian. Bishop Otter Campus Tel: 01243 816089 Bognor Campus Tel: 01243 812099 Email enquiries: leo@chi.ac.uk ............................................................................. Media Centre and Equipment Loans Specialist multimedia and graphic facilities, equipment loans and technical support for all students. All facilities and can be accessed by visiting the Media Centre or IT Service Desk in the LRC at Chichester. Limited equipment loan facilities are also available in G1 of the IT Building in Bognor. ............................................................................. IT and Wireless Networking Open access PCs are available and supported by the IT Service Desk. Staff will help you to configure your laptop, advise on networking facilities and guide you through use of available software in the open access areas. ............................................................................. IT Services An online, self-service system is available via Portia to report problems and request IT services. IT Help pages: help.chi.ac.uk Self Service Portal: Acess through Portia (identified by an orange and white life ring). Face to face: BOC: Foyer, Learning resources Centre (LRC) BRC: G1, IT Building For urgent issues only Tel: 01243 816444 ............................................................................. Reprographics Colour and black and white printing (A4-A2) binding, scanning, laminating and colour copying services for students. Bishop Otter Campus: Room H145 Tel: 01243 816451 Bognor Campus: Old Chapel Tel: 01243 812100 Open Times: • Monday to Thursday 8.30am – 5pm • Friday 8.30am – 4.30pm • Closed 1pm – 2pm all week
If you would like to the view this publication in another format (e.g. large print version) please contact our Sensory Advisor: Email: sensadvisor@chi.ac.uk
Other Services & Resources Accommodation For queries regarding on-campus and off-campus accommodation contact the Conference and Accommodation Offices at either the Bishop Otter Campus or the Bognor Regis Campus. Tel: 01243 816069 or 01243 812120 Email: accommodation@chi.ac.uk Web: www.chi.ac.uk/accomm ............................................................................. Data Protection For information and guidance on data protection see relevant section in the Online Student Handbook or contact the University Data Protection Officer. Email: dpofficer@chi.ac.uk ............................................................................. Health and Safety Bishop Otter Campus – Room A108 Tel: 01243 816480 or 816488 Bognor Regis Campus – ask at The Mack Tel: 01243 812110 ............................................................................. Inter-site Bus The time table for the inter-site bus service is available on Portia and copies are available at the Main Reception on each campus. ............................................................................. Student mail Bishop Otter Campus: Student post pigeon holes are opposite Students’ Union Shop. Parcels and couriered items are held at Reception (names of recipients are displayed by the pigeon holes). Mail to students living on campus is held by Accommodation. Bognor Campus: Student mail at Bognor is held at the Accommodation Office. ............................................................................. Security Uniformed campus wardens patrol both campuses. Bishop Otter Tel: 0797 482 9935 Bognor Regis Tel: 0797 482 9936 ............................................................................. Sport Facilities The Sports Activity Research Centre (SARC) at Bishop Otter Campus can provide information on the full range of sports facilities and resources. Tel: 01243 816457 Web: www.chi.ac.uk/sarc
Students’ Union The Students’ Union is a democratic, membership led organisation run by students for students. The SU provides collective and individual representation, clubs, societies, social provision, support, information and entertainment. The SU has bars on both sites (ZeeBar at BOC and The Mack at BRC) and a shop (Refuel) at Chichester selling a range of supplies including snacks, stationery and clothing. It is in Corridor B, close to the University Reception. ............................................................................. Bishop Otter Campus Tel: 01243 816390 or 816394 Bognor Campus Tel: 01243 812197 Email: su@chi.ac.uk Web: www.chisu.org
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