2017 ITS Year In Review

2017 | INFORMATION TECHNOLOGY SERVICES | Year in Review

Table of Contents

Welcome from the CIO.........................................2 General Budget.....................................................3 Senior Leadership Team.......................................3 Mobile Innovation ...............................................4 Web Technology Trends Insight Mobile Portal App Store Wireless Expansion New Aruba Wi-Fi Access Points Eduroam Global Wireless Access Special Initiative Websites Mobile Apps Awards and Recognition Cycle of Website Redesigns: “Painting a Bridge�

Lift Up Virtual Torero ID Web Accessibility (508/ADA Compliance) Leaders in Web Design

Security and Infrastructure Improvements............8 Cybersecurity Disaster Avoidance (DA) DUO Two-Factor Authentication IBM POWER8 Server IT Security Awareness Training (KnowB4) Phishing Simulation Statistics Load Balancer Replacement NetApp Encryption Virtualization

Organization Chart....................................... 10-11

New and Enhanced Services............................... 12 Electronic Expense Processing Application Tracking System ITS Position Reorganization Banner XE Banner XE Statistics Schedule Planner Degree Works Banner Workflow Learning Management System Learning Digital Media New Website Enhancements and Databases Mediasite Ensemble Business Intelligence and Reporting High-Performance Computing

Ongoing Services and Support ........................... 16 iPad Classroom Project - Mobility in Learning iPad Fall 2017 Assessment Statistics iPad Testimonials Student Technology Assistant Program Client Support Services Web Services and Support

IT Outreach and Training................................... 18 Faculty Instructional Support 2017 Technology Showcase Summer Innovation Institute (SII) SII Testimonials

Strategic and Tactical Activities in 2018..............20 Links and Resources........................................... 21

Welcome from the CIO The University of San Diego is a special community where rich academic and life-changing experiences are the norm. As the university embarks on a bold new strategic plan, Envisioning 2024, it becomes even more important that Information Technology Services (ITS) help deliver innovative services and new ways of engaging in teaching, learning and research to our students and faculty.

ITS is a service organization that is integral to the success of USD. We are driven to find new services and technologies that deepen and extend the rich academic and co-curricular experiences that make the USD education special. I am pleased to report that ITS has been recognized with technology awards and featured in technology publications for website innovation and best practices in mobile, portal, Constituent Relationship Management (CRM) and student retention applications.

We continue to seek new security solutions to help identify and mitigate cyberattacks on our network and systems. These efforts include steps to hire an information security director who will oversee data protection that is required for compliance with the European Union General Data Protection Regulation (GDPR).

During the past year, ITS added an additional instructional designer position to address the growing demand for faculty support in hybrid and online course design. ITS continues to improve our learning management and academic video systems and we now support over 1,200 online or hybrid courses each semester through Blackboard.

Academic Technology Services (ATS) continues to offer an innovative two-week intensive Summer Innovation Institute (SII) that helps faculty explore new ways to modernize their courses and enhance learning and instruction. The university’s high-performance computing (HPC) cluster now has expanded memory and central processing units to enhance research and teaching opportunities.

We continue to support one of the most advanced and pervasive wireless networks in higher education that blankets the campus.

ITS doubled the university’s internet bandwidth to meet growing demand from our faculty and students. Through eduroam wireless connectivity USD students, faculty and staff not only have excellent wireless access across our campus, but they also benefit from wireless internet connectivity at thousands of eduroam partner institutions, libraries and museums throughout the world.

2 | Welcome

As we look to the future, the ITS team will continue with work that reflects the spirit of our shared vision to set the standard for an engaged, contemporary Catholic university where innovative changemakers confront humanity’s urgent challenges. Our students are from a generation of digital natives and they come with high expectations. They require a ubiquitous and continuously available technology environment that enables them to navigate a wide range of opportunities both academic and non-academic in nature. In ITS, we are diligent in our efforts to exceed those high expectations.

Christopher W. Wessells Chief Information Officer

General Budget

The ITS budget of $20,149,259 includes the operating budget, computer and printer replacement programs, equipment funding, Minor Capital Outlay (MCO) funding and cost-efficiency funding. Below is a breakdown of the major expenses and projects of the year.

SALARIES AND BENEFITS* $10,898,014 ENTERPRISE SYSTEMS SUPPORT $2,623,616 COMPUTER AND PRINTER REPLACEMENT $2,006,764 HARDWARE AND MAINTENANCE RENEWALS $1,302,964 CLASSROOM TECHNOLOGY UPGRADES $1,140,000 HARDWARE & INFRASTRUCTURE EQUIPMENT & UPGRADES $989,675

$20,149,259

SOFTWARE LICENSES $692,795

GENERAL BUDGET

LIBRARIES $165,164 INTERNET $162,670 OTHER $167,597

* Salaries include regular and temporary consultants and student workers

Senior Leadership Team

Douglas Burke

SENIOR DIRECTOR NET WORK INFRASTRUC TURE SYSTEMS AND SERVICES

Michael O’Brien

SENIOR DIRECTOR LIBRARY AND WEB SERVICES

Shahra Meshkaty

SENIOR DIRECTOR AC ADEMIC T ECHN O LO GY SER V ICE S

Avi Badwal

SENIOR DIRECTOR ENTERPRISE RESOURCE PLANNING T ECHNO LO GIE S

Budget and Leadership | 3

Mobile Innovation Information Technology Services continues to address the university’s expectation for untethered, on-demand, and seamless access to applications and services. In 2014, ITS made an aggressive and intentional shift in direction for an entirely mobile enterprise. All new vendor-provided systems, infrastructure advancements and applications development for academic and administrative activities address the need for mobility.

WEB TECHNOLOGY TRENDS

INSIGHT MOBILE

The USD website is geared toward prospective students and allows them to learn about the university before ever stepping foot on our beautiful campus. We use advanced, modern features that young people have come to expect, such as a global navigation, social media integration and exciting photography and videos that visually capture the USD experience.

University Web Services works hard to stay ahead of current and emerging technologies and trends. Toward this goal, we have learned to work more quickly and efficiently in our website redesign processes, essentially cutting the project time in half. This allows us to complete high-quality web projects in half the time of our pre-2015 redesign projects. This includes redesigning large academic sites, such as the School of Law, which contain thousands of pages, or creating new sites, such as the Changemaker Hub website.

The Insight Mobile app project is a student success initiative spearheaded

by ITS. The objective was to create a to-do list mobile application designed specifically for USD students to help organize and prioritize academic work, co-curricular activities and personal tasks using a smartphone.

Additionally it provides reminders and analytics to empower the student in their own journey of academic success.

We have integrated Insight with events registration and added workload visualization and planning features. In 2017, Insight Mobile had nearly 4,000 users, 448,079 screen views, and 68,977 sessions.

The mobile applications team and USD have received media attention for designing and developing Insight with a University Business’ Model of Excellence Award in December 2015 and a Campus Technology Magazine 2016 Innovators Award.

PORTAL APP STORE The portal team enhanced the App Store within USD’s MySanDiego portal to include 38 commonly used applications. Within this new portal feature, all enterprise applications frequently used by employees are now accessible in one location. Employees are authenticated automatically for the applications they are authorized to use; when they click on the app icon, they are immediately directed to the application they have selected. Additionally, the App Store allows employees to like their favorite application and visually see if the application is available via the cloud, desktop computer or mobile device.

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WIRELESS EXPANSION USD has consistently offered one of the most advanced and pervasive wireless networks in 3X FASTER higher education. The remarkable density of our wireless network is driven by student expectations, due in large part to the ideal San Diego climate which makes outdoor technology usage more prevalent than other universities. In 2017, a typical USD student, on average, connected to the university Wi-Fi network with three different wireless devices.

Our IT planning and budgeting process intentionally addresses the need to be at the forefront of campuswide replacement of wireless technology. Currently USD has 2,037 Aruba wireless access points.

Once connected to USD’s eduroam wireless, you can walk from one end of campus to the other without dropping connectivity. Over the last two years the ITS networking team has installed numerous outdoor wireless access points in a number of strategic locations.

NEW ARUBA WI-FI ACCESS POINTS Jenny Craig Pavilion ........................................................20 indoor Paseo de Colachis........................................................... 10 outdoor Institute for Peace and Justice ..........................................2 outdoor Camino and Founders Patio.............................................5 outdoor Maher Hall Rose Garden...................................................2 outdoor Torero Stadium Beer Gardens...........................................2 outdoor

EDUROAM GLOBAL WIRELESS ACCESS In 2015, ITS launched eduroam, a secure global wireless roaming access service developed for the international education and research community. It is available in major universities, research centers, museums and libraries throughout the world. Globally, the eduroam wireless authorization system recorded over 3.6 billion national authentications and more than 834 million international authentications.

This global federation of wireless access allows USD faculty and students participating in international teaching, learning, outreach or research opportunities to automatically gain network access through eduroam. Additionally, visiting scholars and students who come to USD from other eduroam institutions will have immediate secure wireless network access on the USD campus, thus making their access to wireless virtually identical to their home campus network.

SPECIAL INITIATIVE WEBSITES The ITS web team leverages innovative technology in large-scale website redesign projects for special website initiatives. The Envisioning 2024 site was created to highlight the USD strategic vision and planning effort. The website balances sharing information about the planning process with the collection of ideas to ensure that the effort is a community-driven one.

By special request from the Provost and CIO, the university released a Student Outcomes website. The site showcases the value of a USD education and provides our external accrediting agencies with critical information about student achievement. Over the past year we have expanded the Student Outcomes website, highlighting student learning as well as providing graduation and retention rates and career outcomes to gauge the level and quality of education achieved by USD students. Our site received special recognition by the National Institute for Learning Outcomes Assessment (NILOA) in February 2017 for its effective communication and creativity, providing students with insights that inform their life decisions.

Dozens of non-academic websites have been built or re-designed over the past two years. A few examples are: • USD Magazine (February 2016) • Center for Cyber Security Engineering and Technology (November 2016) • Vice President and Provost (January 2017) • Undergraduate Admissions (January 2017) • Graduate Admissions (July 2017) • Institutional Effectiveness and Strategic Initiatives (August 2017) • Torero Weekly Digest (August 2017) • Center for Public Interest Law (October 2017) • Children’s Advocacy Institute (October 2017

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MOBILE APPS ITS offers a broad array of mobile apps for Apple and Android mobile devices.

MYSDMOBILE USD’s primary app, MySDMobile was a Webby Award mobile apps finalist in 2016. In 2017, we have had 17,720 users, 4,860,265 screen views, and 913,295 sessions. The app provides course schedules, maps, events, grades, tram schedules, sports, campus dining, library catalog and directories.

MOBILE KRONOS FOR USD Kronos Workforce Mobile was implemented so that employees and managers could check their schedules, approve their timecards or view their pay stubs and benefits from on- or offcampus locations.

SA F E T YC H E C K FO R U S D USD SafetyCheck is a bundle of powerful safety features in the MySDMobile app and MySanDiego portal making it easier for USD students to add emergency contacts, call a college cab, submit side-trip plans while studying abroad or request a safety escort, all with the push of a button. This feature was nominated as a finalist for a 2017 mobile apps Webby Award.

USD L AW This app is designed for USD Law students, faculty and staff. It features similar functions as MySDMobile but oriented specifically to the School of Law and Legal Research Center.

USD VOICE USD Voice is an Alexa feature that allows the USD community, including parents and alumni, to interact with the campus via Amazon Echo. The domains include events, important numbers, campus hours, trivia and prayer spots on campus. This feature was highlighted at Dreamforce 2017 in the Salesforce for Higher Education Keynote panel.

FUTURE TORERO Designed for prospective students to provide a means to stay connected with USD, anyone interested in USD can log in directly to the portal and learn what it means to be a Torero.

TORERO SPIRIT Wherever you are in the world as alumni, faculty, staff, students, athletes, parents and fans, this is the official app to share your Torero spirit.

MOBILE TMA Allows Facilities Management employees to be more responsive in service, improve productivity and manage their work orders from mobile devices.

USD CHECKIN Easily validates attendees by email or USD ID through a card scanner and allows event organizers to search for pre-registered guests. This app won the TargetX Customization Cup 2015.

USD KIOSK iPad application that allows a simple way to check in users and instantaneously track the type of service an individual might use from a particular office.

AWARDS AND RECOGNITION ITS continues to be recognized as a leader in technology. We serve as a reference to many other universities on applications, systems and infrastructure. USD continues to be recognized for excellence in innovative web design with six Best in Class International Media Association (IMA) awards since 2013. The most recent IMA awards were for USD’s new Undergraduate Admissions website, School of Business website and School of Peace Studies website. The university

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has also been recognized, along with Harvard, Stanford and Yale as a Salesforce Trailblazer Institution, and received the Ellucian Ellumination award for groundbreaking advancements in student information and mobile applications. The ITS mobile and portal applications developers continue to receive accolades from Campus Technology Magazine, University Business Magazine and from the The Webby Awards.

CYCLE OF WEBSITE REDESIGNS: “PAINTING A BRIDGE” Since the launch of the current USD home page in September 2015, the ITS Web Services team continues “painting the bridge” that spans USD’s web presence. The USD home page has had over 2 million views annually from over 230 countries. Traffic arrives from a variety of devices and we see computer traffic decreasing while mobile and tablet traffic increases on a yearly basis. We have incorporated the latest technical web features and emerging trends into the following major redesigns which have launched. We also oversee and manage 150 academic, administrative and departmental websites across the university with these same features and trends.

• College of Arts and Sciences (February 2016) • School of Peace Studies (September 2016) • School of Business (November 2016) • School of Law (December 2017) • School of Education and Leadership Sciences (forthcoming March 2018) • School of Engineering (forthcoming Summer 2018)

LIFT UP

WEB ACCESSIBILITY (508/ADA COMPLIANCE)

ITS developed and continues to support Lift Up with University Ministry. It is a custom mobile application designed for USD students, staff and faculty. Lift Up displays inspirational quotes and mass readings, allows prayer request submissions, virtualizes prayer spots on campus and lists events from the University Ministry department.

As many colleges and universities are served with complaints about inaccessible websites, the ITS Web Services team has been proactive and a leader in this arena. For years ITS has made a concerted effort to comply with the accessibility standards specified in Section 508 of the Rehabilitation Act of 1973 and WCAG 2.0, Level AA (Web Content Accessibility Guidelines). The rigorous guidelines improve web accessibility for anyone on any device.

As web guidelines are modified, retroactive changes are being implemented by the ITS Web Services team. Best practices have been put into place to ensure that future-forward website creation and updates will attain a high-compliance standard.

VIRTUAL TORERO ID As of 2015, USD was among the first universities to offer a virtual ID mobile application.

The Virtual Torero ID feature was custom-built by ITS developers within the existing MySDMobile mobile app, allowing users to display their ID card virtually via a smartphone. This allows MySDMobile users to check into events or use Campus Cash at campus retail locations including dining halls and the USD Torero Store. The Virtual Torero ID feature was used over 300,000 times in 2017.

The planning phase for the next USD website redesign will begin in Spring 2018. You can anticipate that our newly “painted bridge” will include the latest features, web trends, a new look/feel and different ways of reaching our primary audience. This will eventually cascade to our academic and departmental sites over the following two years.

LEADERS IN WEB DESIGN ITS Web Services has become a leader in web development, not only working with our USD partners, but also sharing knowledge with our peer institutions and outside vendors. The team has been invited to speak on various web development topics and hosted presentations and poster sessions at national conferences such as HighEdWeb, the Hannon Hill User Conference and the Academic Resource Conference (ARC). In addition, ITS web designers have been asked to present in USD classrooms to discuss web user interface with engineering students.

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Security and Infrastructure Improvements CYBERSECURITY

DUO TWO-FACTOR AUTHENTICATION

Data breaches are commonplace news and the 2017 Equifax breach of 243 million U.S. adult citizens represents one of the most notorious on record.

U.S. universities are under constant attack with Phishing emails being the primary means of stealing personal information and financial resources. In July 2017, USD along with many other universities suffered from a successful phishing attack. Our Google spam and phishing filters blocked thousands of phishing emails, yet the Google blocking algorithm functioned only after 118 faculty and staff received the rogue email. Seven employees gave up their USD passwords to the thieves who logged into victims’ Oracle accounts and changed their automatic deposit information to a bank in Atlanta, Georgia.

Fortunately, the university had a mitigating control in place that prevented the unauthorized transfer of any payroll funds. However individuals who relinquished their password exposed a considerable amount of their own personal information, including payroll stubs, social security numbers, W2s, spousal and dependent information.

ITS provided the FBI with detailed data from this phishing incident.

ITS deploys numerous security devices such as firewalls, antivirus and antimalware software, has implemented encryption of enterprise databases and policies on who can access to the network, sensitive data, and the use of two-factor authentication to protect personal data from cyber-attack. Yet the most vulnerable factor in the effort of protecting data and systems is the human element. This can be a naive mistake for a user to give up their password. Cybersecurity is no longer simply an IT job; everyone needs to be aware and careful with their personal information and their use of technology.

ITS reminds the USD community to never share or relinquish login credentials; if in doubt, please consult with the ITS Help Desk at (619) 260-7900 to seek advice.

It is the university standard to protect your personal information and intelligential property. Thieves (phishers) have found easier ways to make money quickly. They send out compelling and well-crafted phishing emails with an urgent request for you to click a link and log into a service. Their tactics are squarely focused on obtaining your USD account password to steal your personal information. To combat this, ITS initiated the rollout of DUO Two-Factor Authentication (2FA) in 2017.

DUO 2FA is the leader in two-factor authentication for colleges and universities. Many campuses including Brown University, Yale University and Cornell University have adopted DUO to secure their staff and faculty personal data.

The first systems to require DUO 2FA will be Oracle E-Business Suite, Virtual Private Network (VPN) and the Banner Student System.

Eventually other USD systems such as email (Torero Mail) and the learning management system (Blackboard) will be enabled with this technology.

DUO 2FA is a significant step forward toward protecting personal and sensitive information held within university Systems.

DISASTER AVOIDANCE (DA)

IBM POWER8 SERVER

ITS has always designed systems and infrastructure to be resilient as well as recoverable in the event of a crisis or catastrophic event.

During the past two years, ITS installed servers and storage at Digital Reality, a co-location facility in Phoenix, Arizona, to begin the replication of systems and data here at USD. Since then we have mirrored all USD business systems data such as Banner Student Information and Oracle E-Business Suite data to Phoenix.

Our DA site is intended for use in catastrophic events, such as a major earthquake that destroys buildings on campus and renders our campus data centers inoperable. The concept of disaster avoidance, as opposed to a disaster recovery, is that we maintain a “warm site” that is unaffected by a catastrophic event at USD. USD’s existing production data is updated in Arizona every 15 minutes. In a crisis that would require a shift in operations to Arizona.

IBM has always been on the forefront of hardware innovation.

Much like Intel, IBM sets the standard for extremely reliable and fast processing. USD’s relationship with a premiere company such as IBM helps achieve high availability of mission-critical administrative applications.

This past year, ITS extended our commitment to providing worldclass service by doubling our capacity as it relates to performance and reliability. The POWER8 server’s proprietary virtualization technology and AIX operating system are important factors in the work ITS does to provide a 100 percent uptime infrastructure.

The ITS networking and systems teams have leveraged IBM technology coupled with NetApp storage tools to merge our San Diego campus data centers with our Phoenix facility. This unified approach provides a cost-effective Disaster Avoidance solution for USD’s business applications and data.

8 | S e c u r it y a n d I n f r a st r u c t u r e I m p r o v e m e n ts

IT SECURITY AWARENESS TRAINING (KNOWBE4) As a result of email phishing incidents that have convinced USD account holders to relinquish their passwords, ITS invested in KnowBe4, the most advanced integrated platform for IT security awareness training. KnowBe4 conducts simulated phishing attacks and social engineering campaigns. On November 20, 2017, ITS sent a simulated phishing email campaign using KnowBe4 to USD faculty, staff and administrators. Results reveal that there is a significant percentage of the community that continues to reveal their passwords.

all reside on NetApp storage; within our San Diego campus data centers as well as our Disaster Avoidance site in Phoenix, Arizona. Moreover, NetApp allows all enterprise data and systems located in our San Diego data center to be replicated in Arizona every 15 minutes.

All data stored within NetApp is encrypted using IT best practices.

NetApp also helps USD make an incremental step forward toward new data privacy compliance standards issued by the European Union General Data Protection Regulation (GDPR).

PHISHING SIMULATION STATISTICS • 253 users (8%) clicked a malicious link inside the simulated phishing email.

• 145 users (5%) entered their username and password.

Any individual who enters their username and password receives an email with a link to cybersecurity training. Phishing simulations will be ongoing with more difficult simulated phishing emails to continue training and help build awareness. Additionally, as of January 1, 2018, all incoming USD employees are required to complete online training modules for IT security and phishing awareness offered through KnowBe4.

LOAD BALANCER REPLACEMENT ITS purchased new load balancers from F5 Networks in December 2017. Load balancers are important security appliances that facilitate efficient distribution of network or application traffic across a number of servers. Load balancers are typically used to increase capacity (concurrent users) and reliability of applications. They improve the overall performance of applications by decreasing the burden on servers associated with managing and maintaining application and network sessions, as well as by performing application-specific tasks.

NETAPP ENCRYPTION USD has partnered with NetApp for well over a decade to provide an extremely reliable storage solution for university enterprise data and systems, including the entire set of data for Human Resources, Financials and Student Information Systems.

NetApp has been a pioneer in guaranteeing resiliency of organizational data. USD’s mission-critical information and applications

VIRTUALIZATION ITS has been at the forefront of virtualization, with initial work on VMware virtualization occurring nearly seven years ago. Currently USD is 100 percent virtualized with approximately 400 virtualized servers, excluding a few physical servers where vendors mandate a physical form. Virtualization enables efficient leveraging of unused or limited use computational resources and storage within a single piece of hardware for other virtualized servers and applications.

Five to ten years ago universities had rooms full of physical server hardware; typically there would be one server for every application on campus. With modern virtualized computing ITS now has a few chassis that contain hundreds of virtualized servers in two cabinets. This massive consolidation has reduced electricity and cooling requirements within USD data centers.

Additionally, virtualization has massive benefits for the creation of new servers in a matter of seconds as opposed to weeks when physical servers were the standard. USD’s state-of-the-art virtualized infrastructure increases reliability and resiliency. In other words, our ability to respond to a server performance issue is practically instantaneous, with additional resources automatically provisioned when needed. In 2017, the uptime for USD virtualized servers exceeded 99.999 percent (based on unscheduled outages).

S e c u r it y a n d I n f r a st r u c t u r e I m p r o v e m e n ts | 9

C

Network & Infrastructure

Library & Web Services

Douglas Burke

Michael O’Brien

SENIOR DIRECTOR

System Support Michael Somerville

SENIOR DIRECTOR

Network & Telecom Tina Mabe

Bryan Teague

MANAGER

MANAGER

SR. WEB ADMINISTRATOR

Kirk Bennett

Cesar Fernandez

Bee Bornheimer

SYSTEM ADMINISTRATOR

SR. NETWORK ENGINEER

Malik Khan

Michael Vieira

<Open>

NETWORK ADMINISTRATOR

IDENTITY MANAGEMENT ENGINEER

SYSTEM SECURITY ARCHITECT

Tom Kolbe SYSTEM ARCHITECT

Sal Rodriguez

June Aleman TELECOMMUNICATIONS SUPPORT SPECIALIST

Joaquin Aboytes

SYSTEM ARCHITECT

TELECOMMUNICATIONS TECHNICIAN

Patrick Oltraver

Felix Leyva

SYSTEM ADMINISTRATOR

TELECOMMUNICATIONS TECHNICIAN

Connor Jones NETWORK ADMINISTRATOR

LIBRARY SYSTEMS ADMINISTRATOR

University Web Services Joy Brunetti

Instructional Design/Support Ashley Kovacs

WEB MANAGER

MANAGER

Cristina Cruz

Deon Kula

SENIOR WEB DESIGNER AND DEVELOPER

INSTRUCTIONAL SUPPORT COORDIATOR

Roberta Roebuck

Heather Smith

SR. WEB APPLICATIONS DEVELOPER

INSTRUCTIONAL SUPPORT ANALYST

Yolanda Abitan

Tim Borillo

Jenna Carlson

IDENTITY & OPERATIONS MANAGER

WEB DESIGNER & DEVELOPER

INSTRUCTIONAL SUPPORT ANALYST

Wesley Peck STUDENT TECHNICAL SERVICE MANAGER

STUDENT WORKERS 9.0 FTE

Mike Meaney Carlos Huerta WEB PROGRAMMER

Boe Esan INSTRUCTIONAL SUPPORT ANALYST

LEAD DESKTOP SUPPORT TECH (SOLES)

Richard Garner DESKTOP TECH: CAMPUS ADMIN

Ahmed Khan WEB PROGRAMMER

Trent Lee David Schmidt WEB DEV. ACCESSIBILITY & TRAINING COORDINATOR

AV LEAD TECHICIAN/ MEDIA COORDINATOR

Scott Lundergan MEDIA SPECIALIST/ VIDEO PRODUCTION

Aram Fevela MEDIA ASSISTANT/ REPAIR TECHNICIAN

Ziad Aunaliah DESKTOP TECH: CAMPUS ADMIN

Cheryl Burbank DESKTOP TECH: SBA

Eddy Rodriguez DESKTOP TECH: LAW

Allen Wynar DIGITAL GRAPHIC ARTIST

Academ Maureen D Man

Ed Ybarra MANAGER CIRCULATION EQUIPMENT/VIDEO

Ryan Murphy MEDIA PRODUCTION ASSISTANT

10 | O r g a n i z ati o n a l C h a r t

<Open> Lab Supervisor

Susana Martin del Campo

Christopher Wessells

Budget & Operations Liza Peterson-Gary

CHIEF INFORMATION OFFICER

MANAGER

EXECUTIVE ASSISTANT

Yesenia Maybee INVENTORY/BUDGET COORDINATOR

Academic Technology

ERP Technologies

SENIOR DIRECTOR

SENIOR DIRECTOR

Shahra Meshtaty

Avi Badwal

Financial Info Systems Raghavendra Gubba,

Client Support Services Michael Marchand

Banner Architecture Christian Rapp,

Banner Student System Steffanie Hole,

MANAGER

MANAGER

MANAGER

TECHNICAL LEAD

Linda Wu

Veena Singireddy

Tom Prichard

Bernie Burgueno SUPERVISOR OF TECHNICAL SERVICES

Scott Colegrove LEAD DESKTOP SUPPORT TECH (CAMPUS)

Lawson Featherstone DESKTOP TECH: CAS

Dennis Vazquez HELP DESK MANAGER

MANAGER

Mohammed Khan

SR. PROGRAMMER ANALYST

SENIOR PROGRAMMER ANALYST

SENIOR PROGRAMMER ANALYST

David Vesey

Rommel Rico

Anantha Mavuram

Tanya Arora

SENIOR PROGRAMMER ANALYST

SENIOR PROGRAMMER ANALYST

DATABASE ADMINISTRATOR

<Open> Lead Tech Support Analyst

SR. PROGRAMMER ANALYST

Ann Lander

Chris Wray

<Open>

Vickell John-Baptiste

PROJECT LEADER

BUSINESS SYSTEMS ANALYST

SR. TECHNICAL PROGRAMMER - EDW/ODS

TECH SUPPORT ANALYST

Stephanie Eikermann

Database Admin Matthew Hejazi,

<Open> BANNER ARCHITECT

TECH SUPPORT ANALYST

LEAD DBA

Jon Pilarski SR. SOFTWARE ARCHITECT

Rahul Dhiman

<Open>

Shivani Singh

SR. SOFTWARE ENGINEER (PORTAL)

TECHNICAL LEAD/ HRIS

PROJECT PORTFOLIO MANAGER

Daniel Rojo

Ann Baumann

Porfirio Delacruz DESKTOP SUPPORT ATHLETICS/STUDENT AFFAIRS

Cody Maginnis DESKTOP SUPPORT ENGINEER (SCI TECH)

Anthony Armijo DESKTOP TECH: NURSING

David Basco DESKTOP SYTEMS ENGINEER (SCHOOL OF ENGR.)

Jose Padilla Dat Tran SYSTEM ARCHITECT LMS

Steve Maier WEB APPLICATIONS PROGRAMMER/DEV

Jonathan Albrecht LAB TECHNICAL SUPERVISOR

TEAM LEAD REPORTING/BI

SOFTWARE SUPPORT TECHNICIAN

Kris Haskell

Rickey Jasper

SR. PROGRAMMER ANALYST

BUSINESS ANALYST SALESFORCE

HRIS ANALYST

Kumar Pathy TECHNICAL DEVELOPER

Naveen Vallamkondu

DESKTOP TECH: CAS

mic Labs Dominguez nager

Satish Attili

ORACLE APPLICATIONS DBA

Jacob Craigmile DESIGN & WEB PROGRAMMER

Robert Harrison MOBILE APP DEVELOPER

Kevin Keane RESEARCH COMPUTING SYSTEM ARCHITECT (LINUX)

O r g a n i z ati o n a l C h a r t | 11

New and Enhanced Services ELECTRONIC EXPENSE PROCESSING

BANNER XE

In collaboration with the USD finance and accounting areas, ITS is in the process of implementing Oracle Cloud Fusion Expenses. This Oracle expense management software enables the university to streamline business travel expense processing and tracking by allowing employees to capture transactions data, snap a photo of receipts and submit expense reports. Administratively, it also allows managers to quickly review and approve expense reports.

The new Student Information System, Banner XE, has been a success in terms of ease of use and improved integration with thirdparty applications. New functionality such as block registration and planning were implemented and provide a new level of registration service to students. The College of Arts and Sciences as well as other undergraduate schools are adopting some of the new XE features to assist students in the registration process. We have modified XE to support the new university Core Curriculum with a special course search process.

As USD’s system of record for all student information, Banner currently contains academic history for over 86,000 students (including 2,091,700 grades) with data extending back to Fall 1996. Each academic year, Banner manages over 83,000 course registrations across all student years and classes.

In 2017, the Banner Student Accounts module handled billing of more than $337 million in tuition and fees. The Financial Aid module was used to disburse over $163 million in loans, grants and scholarships.

APPLICATION TRACKING SYSTEM In conjunction with the Human Resources department, ITS is replacing the university application tracking system, iRecuitment, with a new system called PageUp. The new software will help attract, source, select and onboard new employees with a simple and easyto-use modern web interface. In addition, the software is integrated into Oracle E-Business Suite, the university’s core human resources management system.

BANNER XE STATISTICS Student Records................................................................... 86,000 Grades.............................................................................2,091,700 Course Registrations (All student all years)..........................90,133 Courses in the Catalog............................................................ 14,000

ITS POSITION REORGANIZATION In an effort to offer improved efficiencies with the university human resources systems, two IT positions were transferred from HR to ERPT in 2017. With the transition of these technical staff, ITS took on the responsibility of management and maintenance of all human information systems projects and enterprise applications support.

In addition to the transfer of technical positions to ITS, a reorganization of three positions was completed to address the growing demand for support of Salesforce and Banner. We contracted employees to assist with business analysis and training aspects of Salesforce.

There is an on-going search for a technical-functional lead to work side-by-side with our Banner architect in a succession plan. ITS is also in the process of designing a data scientist position to assist with the growing demand for predictive analytics and advanced reporting solutions. Lastly, a search has started for a Director of Information Security position in order to address the massive growth in IT security matters that all universities are facing.

12 | N e w a n d E n h a n c e d S e r vi c e s

SCHEDULE PLANNER ITS implemented new software from Civitas that allows a student to create multiple scenarios for possible term schedules based on a course list and then register for those sections. This new software allows students to block out personal time, athletics training schedules, work schedules, a preferred section of a course and even instructor as the schedule options are generated for the student’s review. Over 3,000 students used this new scheduling scenario tool in 2017.

DEGREE WORKS In 2017, the university decommissioned its legacy degree audit system and implemented Ellucian Degree Works software, which is used by students, staff, advisors and faculty to verify that students are meeting graduation requirements. The new tool is integrated with our Banner Student Information System, which was not possible with the legacy degree audit software. This allows users to see pre-requisites for required courses as well as when those courses are scheduled for future terms. For the implementation, the Office of the Registrar coded requirements for 98 majors and we are now running over 13,000 audits for users.

BANNER WORKFLOW

LEARNING DIGITAL MEDIA

ITS continues to enhance existing undergraduate workflows which now include online change of college major, transfer credit articulation credit requests, degree audit exceptions and online medical leave of absence requests. Workflows are in place for graduate students requesting withdrawal, petitioning to graduate or requesting a leave of absence. These online processes continue to reduce the volume of paper forms which students previously hand-carried to various campus offices. In the past year, over 10,000 documents were executed through Banner online workflow.

As ITS continues to enhance systems to address the rapidly growing volume of video being produced by faculty and students, our fundamental strategy is to ensure that solutions are both secure and easy to access at all times.

Digital platforms are essential in creating a more personalized learning experience; expanding the variety of useful content and catering to different learning styles. USD faculty who adopt a “flipped classroom” teaching model find these tools extremely helpful in transforming instruction. Digital media enhances distance learning, provides synchronous student collaboration between class sessions and enables faculty members to expose their students to subject matter experts worldwide.

ITS media services also supports USDtv. This includes ensuring the TV studio cameras, microphones, video switcher and teleprompters are running smoothly before the filming of TV segments. Media services also supports the USDtv editing stations to ensure students have the proper tools and setups necessary for a professional workflow experience.

Within USD’s media lab, multiple trainings are provided that cover best practices for videography, lighting, sound, interviewing, editing, content delivery and other related aspects of video. Media services provides weekly one-on-one training to students (957 students in 2017) who edit and film their news packages or related video homework assignments.

In 2017, media services created the Digital Humanities podcasting studio, which allows students and faculty to create professional podcasts for coursework and academic research. Four podcasting stations are available for students and faculty which include a complete suite of video editing software.

The media lab offers large-scale poster development and printing services. In 2017, 920 posters were printed and 200 students attended 13 graphic design workshops. 416 videos were edited by ITS media staff.

LEARNING MANAGEMENT SYSTEM Blackboard’s Learning Management System (LMS) is the most robust and feature-rich learning management system on the market.

It offers USD students 24/7 access to learning materials, grades and activities on desktop and mobile devices. ITS instructional designers assist faculty with Blackboard hybrid and online courses for improved collaboration, assignment submission and instructor feedback. In 2017, ITS implemented a major update to Blackboard Learn during the summer with several feature enhancements, including an improved video conferencing tool, enhanced mobile app and drag-and-drop editing tools for course content.

In 2017, USD hosted 1,150 Blackboard hybrid and online courses per semester, which reflects a five percent increase. Over 90 percent of USD students and 60 percent of faculty had at least one course in Blackboard. The Blackboard system experienced 99.9 percent uptime in 2017. A total of 74 courses within Blackboard used the Turnitin academic integrity tool during 2017. There has also been a significant increase in the volume of video content contained within Blackboard courses.

NEW WEBSITE ENHANCEMENTS AND DATABASES Over the past two years, the ITS web services team has added several new features, enhancements and databases used across all USD websites. This includes a completely reimagined USD directory.

The new functionality, look and feel are custom-built, providing new filtering and search options, links to biographies and office hours and using the most accurate data from ITS enterprise systems. ITS developers built a primary USD directory page and also provided specific directories for each academic website and department page.

Another feature created by the ITS web team is a more robust custom news and events system called MyPostings. Like the new directory, MyPostings can be accessed from a primary website or disseminated to any of the academic or departmental sites. Our web maintainers have control over their postings with content standards being reviewed by the University Communications team.

Our enhanced News Center provides subject filtering, spotlights, blogs

and press releases. The new Events Calendar provides a snapshot of what is coming up today and links to more events and details. Recently, an exciting feature was the addition of a weekly news digest called Torero Weekly. The basis for Torero Weekly is a newly formatted email template that is helping to standardize communication efforts across the board at USD.

N e w a n d E n h a n c e d S e r vi c e s | 13

MEDIASITE

BUSINESS INTELLIGENCE AND REPORTING

Mediasite technology is our solution for live streaming and ondemand lecture recordings. Several classrooms are equipped to capture lectures and the streamlined, automated workflow makes it simple for faculty to produce and manage resources. Students find the content from Mediasite to be beneficial for access to current and archived ENSEMBLE 2017 lectures or guest speaker content. For example, every classroom in the law school is21,480 now equipped Mediasite withVIDEOS an average of 34 VIEWSwith ACROSS 1,823 classes being recorded automatically every week.

6 54 N E W V I D E O S U P LOA D E D

USD uses a state-of-the-art Business Intelligence (BI) solution, IBM Cognos. Currently the BI team maintains over 4,400 Cognos reports and dashboards that present useful information for decision-making at USD. In addition, the team maintains Noetix Web Query Reports for various financial reports.

SONIC FOUNDRY MEDIASITE 250 N E W V I D E O S C R E AT ED

9,615 VIEWS ACROSS 650 VIDEO LECTURES

ENSEMBLE USD’s Ensemble video management platform provides a flexible set of options for publishing and sharing video content within learning management systems, web pages, blogs, portals and other content management systems. Ensemble can integrate with third-party video and web technologies and is designed for users within an organization to manage their own video libraries. The system also provides the aggregation of video content as a playlist in a secured manner, which faculty at USD have found extremely useful.

ENSEMBLE 2017

21,480 VIEWS ACROSS 1,823 VIDEOS 654 NE W V IDEOS UP LOA DED

Cognos Ad-hoc Reports....................................................... 2,141 Cognos Advanced Reports................................................... 2,070 Cognos Dashboards................................................................195 Noetix Web Query Reports..................................................... 178 Total Reports........................................................................4,584 The BI team worked closely with USD’s Finance division on a pilot project to convert some Noetix reports and Oracle Discoverer reports to Cognos. The results were positive and through 2018 ITS will work with finance to migrate remaining Noetix and Discoverer reports to Cognos.

Other major advancements include the installation of Degree Works for USD’s Operational Data Store (ODS), which facilitates access to student degree audit data through Cognos for ad hoc reports and advanced reports.

In 2017, several new key performance indicators and informative dashboard reports were developed for Graduate Admissions, the School of Leadership and Education Sciences (SOLES) revenues and expenditures, Human Resources and Kronos employee hours tracking for benefits compliance, and office space utilization reports.

SONIC FOUNDRY MEDIASITE 250 NE W V IDEOS CR EAT E D

9,615 VIEWS ACROSS 650 VIDEO LECTURES

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say Salesforce has improved their ability to operate effectively

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14 | N e w a n d E n h a n c e d S e r vi c e s

HIGH-PERFORMANCE COMPUTING

Academic Research Computing

ITS partnered with USD faculty to expand our Lenovo HighPerformance Computing (HPC) cluster, named SABER1. SABER1 enhances teaching and research capacities to run advanced simulations that require unparalleled computational power and memory for programs such as Chemistry, Physics, Engineering, Computer Science, Nursing and Business.

SABER1 HPC Facts: Computational Power: 11 TFLOPS

Operating System: Red Hat Linux

Compute node CPUs: CPUs, 256 cores

Storage: 25 Terabytes

Memory: 1152 Gigabytes

Schedulers: TORQUE/MOAB

Currently, ITS is working on a major software upgrade to the HPC and expects SABER2 to become operational in 2018.

“This new High Performance Computing environment will not only help to advance my research in computational fluid dynamics and the study of geophysical turbulence, but it will certainly foster new instructional and learning opportunities within engineering courses.”

— DR. FR ANK JACOBITZ , ENGINEERING

“I will use the new cluster to advance my research and teaching on high-energy astrophysical phenomena…. I’m also interested in exploring ways the HPC can be leveraged for creating research-informed pedagogies that foster active participation among students. Moreover, I have a longterm interest in curriculum development involving HPC for both general education courses and upper-division offerings.”

— DR. TED DEZEN, PHYSICS

Turbulent shear flow Computed using proprietary software in Fortran/C/ OpenMPI on SABER1. Image courtesy of Professor Frank Jacobitz, USD Engineering, and Adam Moreau (Engineering ‘17).

Temperature distribution within nuclear reactor fuel rods. Computed using ANSYS Fluent on SABER1.

Image courtesy of Professor Khalil Research Group (USD Engineering) and Quinn Pratt (Engineering ’17).

“The SABER1 HPC is invaluable in my research of complex systems. My students and I utilize quantum chemical calculations to generate energy-stability maps of molecular networks.

Our group recently published two papers utilizing SABER1; (1) a possible mechanism for peptide (protein chain) formation, and (2) the co-oligomerization of formaldehyde and pyrrole to form porphyrins. Both projects are related to understanding the chemical origins of life from simpler molecules.”

— DR. JEREMY KUA, CHEMISTRY

“HPC allowed us to model the complicated fluid flow and heat transfer inside nuclear fuel assemblies within hours. The same model would have taken months to complete using a desktop.“ —DR. IMANE KHALIL, ENGINEERING

N e w a n d E n h a n c e d S e r vi c e s | 15

Ongoing Services and Support IPAD CLASSROOM PROJECT - MOBILITY IN LEARNING In partnership with Apple, the university has brought the iPad into a variety of classrooms since 2012. With the growing popularity of mobile and on-demand learning, education is becoming more experiential and our faculty are continually discovering new ways to use the iPad to integrate a variety of digital media projects into their daily practices.

Dr. Jeffrey Malecki, Professor of Music, used iPads as metronomes and tuning instruments, as well as a means to aggregate and synchronize an extensive digital library of sheet music for an 82-piece pep band.

Clara Azevedo, a Spanish instructor, uses the iPad to take her students on virtual reality field trips, curate newspapers written in Spanish and evaluate students’ ability to write and appropriately accent Spanish words. The Chemistry department has become efficient at coordinating the use of 34 iPads to allow a total of 116 students to create their own digital laboratory notebooks.

IPAD FALL 2017 ASSESSMENT STATISTICS • At the end of the semester, more than 87 percent of students reported feeling extremely comfortable using an iPad. • While all students reported using their iPad for reading and research, more than 87 percent used their iPad to communicate with their professor.

• 25 percent of students reported that they completed all of their schoolwork using mobile technology.

• 100 percent of students reported the iPad as being extremely useful for completing fieldwork outside of class.

IPAD TESTIMONIALS “What’s been wonderful about using the app and the iPad is it has allowed me to be consistent from rehearsal and managing the course materials and disseminating information more uniformly.” and “Note learning and personal preparation outside of class was much more efficient using the iPad.” —EMILIE AMREIN A S S I S TAN T PRO F E S S OR , CHORAL S T UD I E S

“We did a survey and it was evident that the student liked the iPad and electronic format much better.”

— FA B I O AG N E L L I ASSISTANT PROFESSOR, CHEMISTRY AND BIOCHEMISTRY

“Everything is electronic and I can grade it all on my iPad using apps like Turnitin Feedback Studio or Blackboard Grader. Those are all things that make my life easier and I can devote more of my time to research and students.”

—J E SS I C A B E LL , ASSISTANT PROFESSOR, CHEMISTRY AND BIOCHEMISTRY

“Instead of having a big clunky binder that students carry around, they might lose, they might have pages flop out, we have all the music scanned into a Dropbox.”

—J E FF M ALE CK I , PROFESSOR OF PRAC TICE, MUSIC

STUDENT TECHNOLOGY ASSISTANT PROGRAM The Student Technology Assistant (STA) program provides a unique opportunity for students to form a one-to-one partnership with professors over the course of a semester to develop technology projects that enhance the classroom experience. Students mentored by the academic technology support teams gain expertise with various technologies. It also allows them to improve their time and project management skills while giving them practical experience for future careers.

Professors are selected for the program based on how proposed deliverables will help streamline instruction. The STA program began in 2007 through seed money from the CIO and the Provost. To date, over 140 projects have been completed. For example, in 2017 projects included: • Development of an online database for math questions for all faculty to access a repository of homework and practice problems.

• Developed programming tutorials for the Arduino system to allow Art students innovative ways to express their creativity through technological media.

16 | O n g o i n g S e r vi c e s a n d S u p p o r t

• Developed ArcGIS models for the advancement of social need programs in relevant areas throughout San Diego.

STA TESTIMONIALS “Abdullah came to class today and gave a presentation and helped a few students with specific problems. It was great to have him in class. He is going to set up some hours outside of class for students to come for one-on-one help. I am thankful for his help.”

— M AT T R I C H , A S S I S TAN T PROFESSOR

“The STA program has been a great experience for me to utilize and develop my skills by working with different people.”

—ABDULLA ALKHARS, STUDENT

CLIENT SUPPORT SERVICES The Client Support Service (CSS) group includes the ITS Help Desk, desktop support professionals and the student technology services team. CSS provides the primary front-line technical support for USD faculty, staff and students.

The CSS team also implemented and continues to maintain several innovative technologies and services to better support the technology needs of the USD community, including:

Technical Support Tickets 9 3 % C LO S U R E

• Google Mail migration which transitioned all faculty and staff to the same email system as students.

• iPhone repairs now provided at the ITS Help Desk at a reasonable cost for all faculty, staff and students.

• Implementation of ServiceNow, a new service management platform, to provide a one-stop portal for all technology support and service requests.

• KnowBe4 to simulate phishing emails and educate USD faculty and staff about cybersecurity.

• Implementation of JAMF Pro to provide a centralized management platform for all USD-owned Macintosh computers.

24,963 HELP DESK T I C K E T S C LO S E D

Top 5 Technical Support Tickets USD SERVICES 34% C L I E N T H A R D W A R E 21% E M A I L 11% S O F T W A R E 13 % NET WORK 9% O T H E R 12 %

• Successful “Netweek” events conducted each year during move-in weekend to assist incoming students with their technology needs.

• Desktop technician rotation instituted to help develop staff skills and improve service to the community. Staff are now moved to different areas of campus on a regular basis to increase their exposure to the unique needs of each area.

WEB SERVICES AND SUPPORT The ITS web team addresses support requests from all areas of campus. During the past calendar year, Web Services handled and closed nearly 2,700 help tickets. These requests varied from quick calls to assist a website maintainer with a broken link to projects that required a website makeover.

One of the largest sources of interaction involves the advice and technical support provided to nearly 370 web content maintainers throughout campus. The web team also offers consultation about website design and development.

CSS by the numbers: 26,717 Tickets created in FootPrints 24,963 Tickets closed by Client Support Services 20,176 Phone calls to the ITS Help Desk 5,160 453

University computers centrally managed and kept up-to-date by ITS Support calls during move-in weekend

33

Student technicians on staff

12

Desktop Support technicians supporting desktops, laptops, tablets and printers

3

Help Desk phone analysts for faculty and staff support

2

Locations for Help Desk support (University Center and Copley Library)

• Windows 10 and Microsoft Office 2016 on all new Windows-based computers as well as labs and classrooms.

• Copley Library satellite Help Desk established to provide another location for faculty, staff and students to obtain technical support.

• Cybersecurity training provided by staff to help improve security awareness and reduce the impact of phishing emails.

• Google Mail training provided in preparation for migration to Gmail from Microsoft Exchange.

2,675 WEB TICKETS C LO S E D

Web Tickets 9 7 % C LO S U R E

24

HR

TURN AROUND

Top 5 Web Support Tickets GENER AL WEB R EQUES T S (4 4%) CO N T EN T MANAGEMEN T SYS T EM R EQUES T S (20 %) T R O U B L E S H O O T I N G (17 % ) A C C O U N T P R O V I S I O N I N G (10 % ) R ED IR EC T R EQUES T S (9 %)

O n g o i n g S e r vi c e s a n d S u p p o r t | 17

IT Outreach and Training FACULTY INSTRUCTIONAL SUPPORT

2017 TECHNOLOGY SHOWCASE

The ITS Academic Technology unit provides faculty with technical guidance and support in the development of innovative teaching and learning strategies involving the use of technology. This work is done as a partnership with faculty in designing activities and coursework that encourage student engagement and provide deeper learning experiences.

ITS instructional designers assist faculty with the integration of effective technology to enhance the student experience and to improve learning outcomes. ITS academic instructional Support and training teams conducted the following training and support sessions:

The 2017 technology showcase marked the 12th anniversary of the annual ITS event. The showcase is an exciting forum spotlighting the latest technology in higher education. More than 300 faculty, staff and students attended the event, along with 30 technology vendors at their exhibitor booths who shared demonstrations of their new and emerging technology tools used in and beyond the classroom.

This flagship event is intended to inspire us and to stimulate conversations. The event opened with a keynote address by Dr. Jon Landis with a focus on “Why Mobile Matters”. By bringing the community, technology providers and cutting edge ideas together in one setting we present a unique opportunity to learn about innovative and research technologies that will have a direct impact on student learning. The showcase is an exciting forum spotlighting the latest technology tool used in higher education.

The event features several USD faculty presentations highlighting achievements in digital storytelling with Geographic Information System applications, high performance computing, and innovative use of iPads for teaching and learning. These valuable nuggets of information presented in “lightening round” format are shared with colleagues highlighting transformative changes made in teaching with the aid of new technologies.

We closed the 2017 event with an astounding presentation by the Francis Parker School on Robotics in Stem under the title of “USD! Are your Ready for Me?”

CAMPUS-WIDE SUPPORT • 43 unique face-to-face courses offered on topics that included Blackboard LMS, Microsoft Office applications, Google suite, Adobe product suite, visual and digital media and video production.

• 170 training sessions conducted by iTeam staff; 1,023 faculty, staff and student registrations; 814 unique participants representing two-thirds of all administrative and academic departments across USD. • Self-paced, on-demand online trainings through the use of ITS-administered Lynda.com licenses and exclusive educational technology vendor-led webinars.

• Nine custom departmental trainings based on special requests.

FACULTY-FOCUSED SUPPORT The ITS Academic Technology unit works with faculty to design activities and coursework.

• Two fully online faculty Blackboard courses piloted in Fall 2017 and delivered to new, returning and adjunct faculty participants.

• A two-day, targeted faculty instructional technology boot camp offered at the start of each semester for the purpose of course design and intensive Blackboard training.

• New Faculty Orientation and Adjunct Faculty Receptions conducted at the start of every school year to improve innovative methods of enhancing teaching and learning.

• A new state-of-the-art Faculty Consultation Center dedicated to course design improvements and online and hybrid course development.

• 162 faculty walk-in consultations and individual training sessions conducted.

• Five focused Learn-and-Lunch series sessions introducing emerging technologies, and trends in mobile learning and higher education.

• Annual Technology Conference.

• Summer Innovation Institute (SII).

18 | I T O u t r e a c h a n d T r a i n i n g

Summer Innovatio Institute n SUMMER INNOVATION INSTITUTE (SII) In mid 2017 the two-week intensive instructional program known as the Summer Innovation Institute (SII) kicked off and successfully completed with a sixth cohort of USD faculty. For the past five years, SII has included a total of 65 faculty participants. It is funded by ITS and supported by the ITS Instructional Support and Training Team (iTeam).

DELIVER The instructional process modeled during SII is designed to transform the way faculty REDESIGN EVALUATE members deliver content in their courses. New and emerging technologies driven by pedagogical best practices are at the core of the SII program. The majority of work in the twoweek intensive program is used to implement new and immersive experiences for students.

The positive results through the SII program are apparent when faculty increase their understanding and confidence in using technology. One of the fundamental outcomes of SII is that each faculty member creates a new Blackboard course with components meant to catch the attention of the 21st century learner. Faculty testimonials state that SII is an important catalyst to transform and motivate new ways of teaching and learning.

SII TESTIMONIALS “What I didn’t expect, and that was probably the really great suprise about the course, was the big picture approach. To really think about the courses that we’re teaching; how we’re teaching these and how we can make them better.”

— FR ANK JACOBITZ P r o f e s s o r, M e c h a n i c a l E n g i n e e r i n g

“It was an intensive two weeks but well worth the time. My favorite part was the deconstruction and reconstruction of one of my courses. It gave me a new perspective from which to improve my courses. I highly recommend the SII program.”

— CHRIS DALEY P r o f e s s o r, C h e m i s t r y a n d B i o c h e m i s t r y

“It turns that switch on…that for two weeks, I’m going to focus all my attention and energy on how I could better design a course so that my students actually walk away with a very meaningful learning experience.”

— BICHO A ZEVEDO, Professor of Languages, Cultures and Literatures

“I’ve been incredibly impressed with the access to technology… it’s not some theoretical ‘Oh it’s (technology) all out there’, we were touching and feeling and that’s really how we learn and figure these things out. That’s amazing.”

—T H O M A S O ’ R O U R K E , I n s t r u c t o r, C o m m u n i c a t i o n S t u d i e s

I T O u t r e a c h a n d T r a i n i n g | 19

Strategic and Tactical Activities in 2018 ITS works to improve services and technology through careful assessment of solutions. We involve the USD community in researching and selecting the right technologies to address the university’s initiatives and goals.

In 2018, there are numerous projects scheduled that will help advance the university.

Complete the refresh of instructional technology within 38 classrooms and learning spaces by June 2018. Initiate the instructional technology refresh on an additional 37 classrooms and labs with a goal to complete that work by June 2019.

Execute a test of the university DA site in Arizona to assess the time required to bring up the core Human Resources, Financial, and Student Information systems.

Implement processes and projects that support the university strategic plan, Envisioning 2024.

Assist Huron Consulting with the USD Operational Excellence Study.

Meet with USD science faculty to define and address the growing demand for advanced applications and IT research support.

Reconfigure the ITS Security Council after hiring an Information Security Director.

Continue enhancements to our Student Information System, Banner XE modules, portal and workflow to improve services for students, faculty and staff.

Formalize a group to research and assess a potential replacement of the university’s legacy human resources and financial systems.

Launch DUO 2FA for Oracle E-Business Suite access and for other enterprise systems that contain personal and sensitive data.

Migrate USD’s Learning Management System to Blackboard’s cloud offering (Blackboard Ultra) and expand Blackboard online and blended courses.

Complete a full review and audit of all USD systems that contain personal and sensitive information.

Build on the success of USD’s rich set of mobile applications by offering new services and information within those applications.

Install and configure new load balancers and security appliances.

Assist University Relations with technology requirements and services that support their efforts to enhance services to alumni, fundraising and Leading Change campaign goals.

Select, install and configure new next-generation firewall and security appliances that incorporate intrusion detection, intrusion prevention, network monitoring and alert solutions and policy management.

Hire an information security director to lead IT security work and European Union GDPR compliance work.

Implement new NetApp storage solutions that ensure encryption of all enterprise system data without conflicting with other data encryption solutions.

Continue work with Human Resources to launch USD’s new employee recruitment system, PageUp, and enhance the onboarding process.

Review and revise the 5-year ITS capital replacement plan and housing and residential life technology replacement plan.

Complete the design, development, programming and launch of new mobile-responsive websites for the School of Leadership and Education Sciences and the School of Engineering; initiate the redesign work associated with the university website including departments across campus in collaboration with University Communications.

Promote USD’s high-performance computing platform, SABER2, to support the special research and instructional requirements of faculty.

Assist Public Safety to create an Emergency Operations Center (EOC) and implement technology solutions that support the requirements for a fully functioning EOC.

Continue and possibly expand classroom mobility projects with Apple iPads for USD faculty and students.

Continue to assist the College and schools with technology and services to support the fundamental academic mission of the university.

Continue to enhance and expand academic video technologies such as Ensemble and Mediasite to allow for more personalized learning and flipped instructional models.

Assist the School of Engineering with the creation of a cybersecurity teaching and research lab and the special technology requirements associated with the renovation of the Loma Hall Annex.

Continue to assist with the specification of USD technology and IT infrastructure for new building and renovation projects.

Monitor and expand internet and network bandwidth to accommodate the growing demand for internet streaming and video entertainment options.

20 | S T RAT EG I C AND TAC T I CAL AC T I V I T I E S I N 2 018

Continue the expansion of the Salesforce CRM platform and TargetX to offer improved services, communications, student success and data improvements for better decision-making.

Continue to assist Academic Affairs and Student Affairs with enhancements to USD’s student success tracking system, TargetX Retention.

Links and Resources

WEB REFERENCES

Classroom iPad Project

www.sandiego.edu/its/ipad

Mobile Apps

www.sandiego.edu/mobile

Insight

sites.sandiego.edu/insight

Course Catalogs

catalogs.sandiego.edu

Website Redesigns

www.sandiego.edu/redesign

Student Outcomes

www.sandiego.edu/outcomes

STA Program

www.sandiego.edu/its/sta

USD Sites

sites.sandiego.edu

Summer Innovation Institute

www.sandiego.edu/its/iteam/innovation

Annual Technology Conference

www.sandiego.edu/its/tech-events

ITS RESOURCES

Information Technology Services

www.sandiego.edu/its

Policy and Guidelines

www.sandiego.edu/its/policies

Academic Technology Services

www.sandiego.edu/its/ats

University Web Services

www.sandiego.edu/its/web

INFORMATION TECHNOLOGY SERVICES 5998 ALCALÁ PARK SAN DIEGO, CA 92110-2492